EnergieHotel Berlin City West

Nothing

No internet connection, furniture is old, room is small, noisy, you can hear next room

We requested previously an extra clean room because one of us was allergic to dust. In the room someone smoked before and we had to sleep with masks.

They don't specify anywhere that upon arrival you have to show the credit/debit card used for online booking. My card was charged but when I arrived the receptionist found my card suspicious for some reason and said he couldn't let me stay unless he cancels the online payment and I go get cash. I lost 30 euros on transaction fees and currency exchange fees :((((( When I spend only 20 euros on public transportation for 48 hours in Berlin and only 10 euros on my flight 30 euros seem quite a huge amount to give to a bank for no reason :(( Why charge cards prior to accommodation and accept online payments and then deny PREPAID accommodation? Why couldn't I pay with my card at the reception by entering the pin-code? This is absolutely ridiculous.

I was very surprised by the quality of service and location of EnergieHotel Berlin City West hotel: We lived terrible 1 day at the hotel in 2 meters from moving back and forth trains. We slept on a mattress which was bigger than the bed. We were so happy to clean the bathroom after taking a shower with the left for us broom - water did not sink in the small drain. - We asked personnel if they can change the room for us, right after check in at 6 pm. Received straight forward “no” and as we did not have time to change the hotel - decided to stay for one night. - After the terrible night with trains behind our heads, We asked your personnel, Mr. Bentaibi and Frau Puchler, at the reception for a refund; we were answered that nothing can be refunded and nobody can make the decision. Manager of the hotel did not want to talk with us or tell her name. - Finally, they tried to get from us full price for parking - even if we decided to move out and used the parking lot only for one day. That’s disgusting. - Please note - there is no quiet rooms in the hotel, it stands just in few meters near the main Berlin’s railway (goes through Friedrieschstrasse and Alexanderplatz, largest stations in Berlin). We decided to move out as soon as possible despite of losing money. I’m very upset by booking.com information about the hotel - the place is terrible, it should not be promoted without presentation of the important facts as trains in 2 meters from the building moving back and forth all the night. Me and my husband slept on the east side of the building and my husband’s mother on the west - it’s very noisy in all sides of the building and management knows it.