Hotel Ercilla Lopez de Haro

Location proved beyond convenient: the hotel is a 15 minutes bus ride away from the airport - bus stop a 5-6 minutes walk away from the hotel. The hotel is also a very short walking distance to the Zubizuri bridge, Guggenheim as well as the Fine Arts Museum. Staff were incredibly helpful and friendly. Very clean. But just to point out, the hotel felt more like a 3-4* standard rather than a 5.

No real complaints. Just the room we were in could've done with better organising. There was only one bin which could be found in the bathroom, for example. The fridge was inside of the wardrobe. The aircon/central heating system is all connected so can not be manually adjusted. This proved quite inconvenient when we had to leave the window open for air and ended up being bitten by mosquitoes at the end of November...

You can see the luxury of the 5 star hotel because of the classical design and the amount of staff members.

If you take a closer look at the rooms you will see that the rooms are not worth the 5 stars because of the maintenance deficiency. Therefore the price was too high for a normal room.