Hilton Garden Inn Birmingham/Trussville

Location

There was dog poop on the bathroom floor and some of the staff was extremely rude

Very rude staff , they had us standing over an hour they gave us a room that had poop on the bathroom floor, after complaining they gave us another one that smelled like smoke, finally they gave us a room with a view of the machine

This hotel has the worst mattresses that I have ever slept on. My expectations for a Hilton hotel was alot higher than I received at this hotel. It was clean but needed updated drastically.

The location is great.

The hallways had a musty smell. The staff wasn't quite rude but not friendly. I have stayed in another 3 star hotel in the same town later in the week and it was well worth the money...considering I paid twice as much for the the Hilton Garden Inn.