Puerto de la Cruz hotellia

Plussat: The Location was good

Miinukset: I honestly don‘t know who gave this Hotel 4 Stars but to me it was all in all a 2 Star Hotel.. I wouldn’t even rate one Star for this Hotel There was legit mildew in the fridge of my Uncle and Aunt‘s room.. In my fridge there was a old Coca Cola bottle.. And that in a reputed 4 Star Hotel! One leg of my bed broke off and they just added some wood pieces to get the same height with the other legs. And the buffet in the morning was also quite bad.. everyday the same and sometimes they just warmed up vegetables from dinner. AND I was told by the hotel staff that it was a cold winter.. SO? Why didn’t you have a radiator or something to warm up the rooms? Teneriffa literally had 13-15 degrees at night! We all flew home with a very bad cold! NEVER EVER AGAIN.

Plussat: Sijainti, iltaohjelma(livemusiiki)

Miinukset: Aamuyön meteli käytävällä

Plussat: It was exeptionelly clean. Staff was super friendly. Everything was just super amazing.

Miinukset: Food was sometimes a bit tasteless.

Plussat: The roof-top pool with the pool bar was really nice. Very beautiful view!

Miinukset: The quality of the food for breakfast was extremely bad. I never had the case where I saw such a big buffet, but could not find anything which I wanted to eat... The croissants and most of the offered pastry where really dry (like they have been offered in the same baskets already for several days), the fried eggs were still raw on the top, the (cold) fried bacon on the plate had chunks of cold fat all over the place, the coffee tasted like (and most likely was) instant coffee, the juice and yogurt tasted more like chemicals than anything close to real fruits or normal yogurt - these are just a few examples, but it extends basically to the full buffet. I got the impression, this hotel offers a lot of food to feed the enormous number of guests, but completely lost the quality feedback loop.

Plussat: Hyvä ja monipuolinen aamiainen. Hotellin sijainti on loistava! Bussiasema ja kivat ravintolat lähellä.

Miinukset: Huone ja kylpyhuone olivat todella pienet ja jo parhaat päivänsä nähneet.

Plussat: Excellent location . Near the bus station and shops. Very tasty food ,every day different. I loved it. Good value for money if you book in advance . I recommend it to anyone who wants to visit Tenerife .

Miinukset: The only thing I didn’t like it was that The walls are made of paper .. I could here next door guests what they were talking about .

Plussat: Location& staff.

Miinukset: Nothing

Plussat: Hotelli mainostaa olevansa 4tähden hotelli. Ei todellakaan ole. Millä ilveellä ovat saaneet tähdet?

Plussat: Aamiainen oli hyvä ja sijaintikin mitä parhain

Miinukset: Kaikki oli hyvin

Plussat: Area

Miinukset: Dated interior

Plussat: Erinomainen aamupala, enemmän hedelmiä olisi voinut olla.

Plussat: Hotelli sijaitsee hienolla paikalla ja Puerto de la Cruzin keskusta on kohtuullisen kävelymatkan päässä. Paljon ravintoloita lähettyvillä sekä kasvitieteellinen puutarha. Hotelli oli siisti ja huone oli viihtyisä komealla näköalalla. Sängyt olivat todella isot ja hyvät nukkua. Aamupala oli maittava ja kattava. Henkilökunta oli mukavaa ja avuliasta. Siivoojat tekivät mainiota työtä. Lämmitetty allas oli kiva. Kun meni Spahan ensimmäisinä päivinä, sinne pääsi kaksi yhden hinnalla (=10e). Spassa oli kuusi eri pistettä: kuuma ja kylmä suihku, suomalainen sauna, jäätä, jota oli tarkoitus hieroa vartaloon, höyrysauna, kävelykierros kuumakylmäsuihkujen läpi ja jacuzzi. Näistä suomalainen sauna oli oikein hyvä, muut keskivertoa. Hotelli kaipaisi päivitystä, mutta joka tapauksessa toimi hyvänä tukikohtana rentouttavalle lomallemme. Kiitos!

Miinukset: Avainkorttien kanssa oli säätöä jatkuvasti, kun lakkasivat toimimasta. Aamupalalle olisimme kaivanneet marjoja. Välillä ruokia loppui myös kesken ja niitä sai odotella. Emme päässeet pelaamaan tennistä, koska kenttä oli rikki. Pingismailat ja -pallot olivat vanhoja ja rikkinäisiä, mutta pöytä oli ehjä. Kuntosali oli pieni ja muutamat laitteet likaisia ja osia oli irti. Kylppärissä pesuaineet pakattu epäekologisesti pieniin muovipakkauksiin. Spa oli kiva lisä, mutta aika köykäinen ja ei kovinkaan laadukas. Höyrysauna oli viileä ja vähähöyryinen, eikä muutkaan tehneet vaikutusta. Viiden tähden hotellilta on lupa odottaa enemmän monella osa-alueella.

Plussat: The view was excellent, every room has a sea view. The bed was very comfortable and a great size, the en-suite was good but unfortunately there was no tea or coffee facilities in the room. At half board the food was good and two swimming pools were available. The location was a pleasant walk from town but those unable to walk confidently would have to taxi. There are a number of licenced cafes, mini markets and clothes shops within close proximity.

Miinukset: We could not make a cup of tea in our bedroom. The hotel is built on a hill and initially we were not told the reception was on the 16th floor; arriving at night we were disoriented until we realised the layout.

Plussat: The staff were ridiculously rude and made us feel like we owe them something...

Miinukset: The facilities are very dated, it's weird that this hotel is allowed to pass as five starts!!!

Plussat: The location, the food, the people

Plussat: Hyvä aamiainen

Miinukset: Päivällisellä sai odotella tarjoilijaa ruokajuomia tilatessa, ruuhkaa.

Plussat: Very good location with amazing view. Plenty of food, though i can't say it was very tasty.

Miinukset: Noisy rooms, some personnel was rude and unfriendly, and unhelpful, ants in the room, bad WiFi, dirty dishes in the restaurant, old hotel. The towels weren't changed daily. One time my dirty towel was picked from the floor and put as new. During the coronavirus lockdown (16/03/2020) bar and swimming pool was closed, however they let everyone have breakfast and dinner at the same time and place.

Plussat: The view to the ocean. Reception staff very helpfull and kind.

Miinukset: Low quality breakfast. Coffee was terrible. When more people show up staff cannot cope with table cleaning. Jacuzzi was really cold. Room window seemed to be installed badly. Constant traffic was possible to hear at all times even with balcony windows totally shut down.

Plussat: Ruokailut olivat täynnä laadukkaita vaihtoehtoja. Ruoka oli tuoretta, monipuolista ja hyvää.

Miinukset: Liikenteen melu kuului todella hyvin sisälle.

Plussat: Hyvä sijainti, siistit huoneet :)

Miinukset: Palvelun laatu ei vastannut odotuksia.

Miinukset: Not strong wifi

Plussat: Great sea views, Beds were very very comfortable, good location, staff were friendly.

Miinukset: Slightly annoying regarding fresh items on the grill at dinner - I completely understand the hotel trying to minimise food waste by not pre-cooking a load of food but maybe just a few items on the hot plate would have been o.k? Was annoying for the chef to ask what you wanted to then have to stand and wait for 5 minutes for it to be cooked. Also only 1 bar open at a time - again a minor annoyance but nice sometimes to have a choice of bars at 1 set time.

Plussat: Kattava aamiainen, hyvä sijainti, mukava henkilökunta ja varsin viihtyisä allasalue.

Plussat: ihan siistiä ja ruoka hyvää -hotellissa on Wi-Fi aulassa 6 € vrk vaikka ei pitänyt olla!!!

Miinukset: aurinko ei paista koskaan parvekkeille, pohjois suuntaan!

Plussat: very good location and excellent food

Miinukset: not friendly reception staff, absence of wi fi, ocean pool didn't work in October

Plussat: Quality , value for money

Miinukset: Difficult walk into town

Plussat: Shoud not be a 5 star. more a 3 stars. need to look at the hotels down south to see what a proper 5star hotel is like. was excited about my trip but was disappointed

Plussat: The view from the room was exceptional, nothing but the atlantic ocean. The food was good and there was a wide variety to choose from.

Miinukset: Teamaking facilities would have been nice. Although a 5 star hotel, needs updating, although very clean it is a shame that it is looking a little worn.

Plussat: Great lucation,big rooms,good service

Miinukset: The only thing that little disterb me was that on the evening,at dinner the hotel took charge even on the water

Plussat: Näköalat olivat uskomattoman ihanat. Meri oli lähellä ja Puerto de la cruzin merivesialtaat näkyivät parvekkeelta. Aamiainen oli maittava ja kaiken kattava.

Miinukset: Allasbaari olisi voinut olla modernimpi.

Plussat: Erinomainen keittiö. Hyvä ruoka. Nopeat, kiireettömät tarjoilijat. Ystävällinen vastaanottohenkilökunta. Mahtava merinäköala merenpuoleisista huoneista. Moninaiset auringonottotilat altaineen omalla yksityisalueella. Ehdottomasti hintansa arvoinen hotelli.

Miinukset: Valitettavasti kiinteistöstä ei ole pidetty huolta. Ja voisihan vastaanoton johtaja osata myös englantia.

Plussat: Hiljaisuudesta ja rauhallisuudesta sekä siisteydestä. Runsaista ruokapöydistä.

Miinukset: Parantaa voisi vaihtelemalla ruokatarjontaa

Plussat: siisteydestä...

Miinukset: informointi ja petetyt lupaukset...huoneen myöhässä saaminen...lasten kanssa!!!

Plussat: the rooms were very good and breakfast too

Miinukset:

Plussat: I liked the quantity and the quality of the food and the swimming pool near by the sea. Also, I liked very much the politely of the staff, the view of the room and the location of the hotel.

Miinukset: Unfortunately, the staff didn't spoke english good enough...

Plussat: ok

Miinukset: huoneessa ei jääkaappia lainkaan. Huone ok, lähellä disco, josta meteli aamuun asti ja se oli kova. siisteys ok. en suosittele kenellekkään ennen kuin disco saadaan kuriin ja huoneeseen jääkaappi.

Miinukset: Epäsiisti, vanha sisustus, kylpyhuone huono ja vanhanaikainen

Plussat: The Fabulous terrace with all day sun and Teide dominating the view. The closeness to beaches, restaurants and Charco square. The friendliness of all the staff. Thank you to them all especially as my departure coincided with the virus lockdown. Stay safe all of you

Miinukset: Better access into the hotel for mobility scooter. Staff had to carry it up a large step. The flight of stairs to the lift, it was more like two of mine at home

Miinukset: In economy room description they claim that bathroom is in the room. But it was outside the room across the corridor. It was also impossible to sleep at night because of the street noise. Male officer changed the room key last minute before giving it to us. We were dead tired after hiking two days in the mountain and the officer saw it from us. I guess he trusted us to be so tired, that we coudln't complain.

Plussat: Location and staff friendliness.

Miinukset: Tired furnishings.

Plussat: Location, its in the hart of old town.

Miinukset: Staff was not very helpful, they don't even try to talk english and they ignore problems, I was waiting 25 mins to check in, because reception staff was working at the restaurant at that time and couldn't be bother to give me key and wish a nice stay.

Plussat: Just the location

Miinukset: Very noisy, banging in the building for refurbishing, the shower was disgusting

Plussat: Aamiainen € 4,00/hlö oli aina tylsän samanlainen ja kahvi laadultaan heikkoa ! Siksi pyrimme jättämään sen käyttämättä, sillä aivan viereisestä aamiaispaikasta sai hyvää kahvia ja muutakin edullisemmin !

Miinukset: Hotellin viereisessä korttelissa sijaitsi DISCO, jonka musiikki kuului jumpuytavasti huoneeseemme ja varsinkin yöllä klo 04-06 aamusta nuorison kovaääninen kanssakäyminen häiritsi paljon rauhallista unta eli se herätti joka yö kun DISKO oli toiminnassa.

Plussat: Itt was very clean.. everybody was super nice.. perfect Location..

Plussat: Aamiainen maksoi € 4/henkilö ja oli aika aneeminen, varsinkin kahvin laadussa olisi paljon parantamista !

Miinukset: Siitä että kahvi oli surkeaa laadultaan ! Buffetti vaihtoehto olisi ollut parempi kuin pöytiin tarjoilu !

Plussat: Staff very nice. Room size excellent and facilities meet the expectations.

Miinukset: Cleaning service could be improved.

Plussat: Mulla hyvä säkä kun ainoassa katto huoneessa niin katto terassi käytössä

Miinukset: noise out side

Plussat: The situation is excellent, that's all

Miinukset: Cleaning, towel chnage etc non-existent during the week stay. Surely some cleaning should be done besides the trashes...or maybe that is the "price" of low cost.Surroundings very noisy during nights, no sleep!

Plussat: Very central to town, large room

Miinukset: Indifferent staff. No plug sockets in room.

Plussat: The hotel position is excellent, very close to the city center and quite close to the coach (guagua) station.

Miinukset: Is very difficult to park close to the hotel.

Plussat: The room was quite big and clean.

Miinukset: It's just imposible to sleep there. We read some comments saying the same thing, but we thought they were exagerating: they weren't!! It just a constant very loud noice comming from the street: music, shouting, etc.. From 21:00 to 06:30 in the morning. Windows are very old and all noise comes in the room.We wrote down a complain in the official complains book so an inspection comes in.

Plussat: Clean and bright room; very comfortable bed - a proper double, with proper double bedlinen, not the two singles pushed together that one so often finds; excellent breakfast (apart from the orange juice, which was more orange squash than orange juice - artificial tasting, sickly sweet and truly vile); cheap (but there are reasons for that - see below)

Miinukset: There was a sea view, as advertised, but through a gap between buildings; getting into and out of the room was a little challenging, particularly with luggage, through the 30cm space between bed and wardrobe; the room itself was rather austere - plain white walls, no pictures; the armchair tipped up if you sat towards the front of the seat; white net curtains, though clean, were grey with age; appalling, barely usable WiFi - the signal was stronger from the hotel next door; only one usable power socket, awkwardly situated near the door; no tissues or shaving/make-up mirror in the bathroom; temperamental lift that got stuck (once with me in it, albeit not for long) several times during the 15 hours I was there; lots of fun (allegedly) organised activities, to be avoided like the plague if you don't like that sort of thing

Plussat: Minulla on keliakia, mutta sain pyydettäessä gluteiinittoman vaihtoehdon

Miinukset: Kylpyhuone alkaa olla uusimisen tarpeessa, bideeallaskin oli mutta niin seinän lähellä että käyttö ei bideekäyttöön onnistunut mutta jalat oli hyvä pestä

Plussat: The front desk personnel were excellent. The breakfast was good and offered many choices. In general all was done very professionally. Both check in and check out were done efficiently.

Miinukset: The pool personnel could have been more attentive. We had to wait for 30 miutes to get a pool towel.

Plussat: We liked the upgraded room with the sea view, it has a very spacious balcony with a choice of preferred seating (loungers or wicker cushioned chairs) we Really liked the well equipt gym, although small it had all the equipment except rowing machine but but was modern with complimentary water machine and towels plus a weights room. We also very much enjoyed the view at breakfast, overlooking the ocean and the buffet breakfast was faultless, even the choice of a bloody Mary should you wish for one. The fruit was plentiful and very fresh and everything you could possibly want was on offer and cooked very nicely. Very tasty and plenty of choice. We liked the on site shops and hairdressers. Staff in hotel pleasant and helpful. Being very central, everything is on your doorstep, pros and cons to this but very convinient if you like the beach and grabbing a bargain and checking out the local cocktails and dishes. Would definitely recommend Loco Parque, just jump on the complimentary open train from the the shopping square right near the casino and it drops you off at the park. As an animal lover I was apprehensive but this is, in my opinion a very worth while visit and well deserving of the trip advisors award for being the no1 zoo in the world. It was outstandingly clean and every single animal catered for to such a high standard and to their specific characteristics of their needs. Keeping them as close to their natural environment as possible and the guided tour addition is well worth the money, you get to see just what depths they go to in caring for every single animal they look after. This parrot loving owner really does care about his animals ♥ and for night life we loved Molly malones Irish bar just a 5 min walk away, if that. Although the hotel entertainment is good too.

Miinukset: The pool area is quite overlooked by neighbouring hotels from every side and direction, although to be expected as you are on the main beach promonade, we also experienced quite a bit of noise in the evening when sleeping but again to be expected from the position of the the hotel where there is likely to be music from neighbouring hotels and passerby residents and traffic. Tea and coffee making only available on upgremade but then for what we paid this is perfectly understandable.

Plussat: Hyvä uima-allas.

Miinukset: Hidas hissi.

Plussat: aamupalasta

Miinukset: huone luvattua pienempi

Plussat: Great location, staff was helpful and attentive.

Miinukset: The hotel looks like it wasn't renovated since the 80's. For a hotel this size and at such a great location, it just seems like low value for the price

Plussat: Allasalue oli viihtyisä. Sängyt hyvät, maisema hieno. Sijainti loistava, jos haluaa olla lähellä merta.

Miinukset: Premiumhuoneen koko ei mielestäni vastannut sitä mitä oli ilmoitettu, terassi iso. Huoneessa haisi kostealle ja homeelle, yön nukuimme terassin ovi auki-ilmastointilaite oli hyvin äänekäs. Huone kaipaisi remonttia, niinkuin suuri osa yleisistä tiloistakin.

Plussat: Very central location, friendly staff.

Plussat: All excellent great value for money

Miinukset: Toilets in the reception were a little dated

Plussat: Hyvä aamiainen, upeat maisemat parvekkeelta. Tosin melu myöhään yöhön häiritsi.

Miinukset: Huonot tyynyt ja peitot

Plussat: Huoneen sijainnista, näkymä vuorille ja aurinkoon. Erinomainen allasalue ja siisti allas, lämpimin vesin +24. Hyvä ja monipuolinen aamiainen ja päivällinen.

Miinukset: Aamupalalla piti hakea vuorotellen, ettei pöytää tyhjennetty astioista.

Plussat: The setting and location .

Miinukset: The guests were allowed in dining room at dinner time in shorts

Plussat: The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location.

Miinukset: Though a great selection was provided for breakfast sometimes the hot food was not that hot.

Plussat: We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average..

Miinukset: The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!

Plussat: This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.

Plussat:

Miinukset: The staff must try to speak english for those who dosent understand spanish

Plussat: good location, lovely sea view from my room, the swimming pool was a nice touch

Miinukset: No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!

Plussat: Very helpful and polite staff.

Miinukset: Evening entertainment poor and aimed at non Brits. No parking.

Plussat: The View.

Miinukset: It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.

Plussat: Hotellin sijainti oli loistava. Rauhallinen, kuitenkin keskellä kaikkea. Parvekkeelta aukeni kauniit maisemat merelle. Aamiainen ja päivällinen olivat molemmat runsaita ja valinnanvaraa oli runsaasti. Hotellihuone oli pieni, mutta siisti. Hotellin sisäpiha oli viehättävä, mukava paikka oleskella.

Miinukset: Henkilökunnan kanssa oli ajoittain vaikeahkoa kommunikoida, koska heidän englanninkielentaitonsa oli melko rajallinen. Hotellin sänky oli todella kova!! Yritin "valittaa" asiasta, mutta tuloksena oli se, että sain 2 filttiä, jotka taiteltiin sänkyyn patjan päälle. 4 tähden hotelli?

Plussat: sijainti erinomainen, miellyttävä henkilökunta myös ruoka melko maittaavaa

Miinukset: Ruokavalikoimaa voisi kehittää ja poistaa englantilaisten fish and ships osan ja tilalle jotain tervellisempää ja myös muille maistuvaa

Plussat: Excellent location, excellent staff, face some language problem very few know working english language.

Miinukset: Telephone charges of 3 euro for no calls.

Plussat: Auki 24 h. Kokonaisuutena toimiva.

Miinukset: Henkilokohtaisesti minulle vuode oli liian kova, mutta ne ovat makuasioita. Ei merkittavaa vaikutusta kokonaisuuteen.

Plussat: Location excellent

Miinukset: Reception always understaffed whenever We had need to speak to them, always a queue.

Miinukset: Not being able to pay cash at the bar.

Miinukset: Ei parkkipaikkoja lähellä

Plussat: Sijainti aivan loistava ! Uima-altaat hyvät!

Miinukset: Ruoka keskinkertaista, osa henkilökunnasta epäystävällisiä ja englannin ymmärtämys heikkoa! Kylpyhuoneesta löytyi pimeän tullen kerran myös Torakoita. Sauna pettymys, iso mutta ei kiuasta eli löylynheitto ei mahdollista, turkkilainen sauna oli kylmä.

Plussat: The hotel looks nice, and the beach view is quite beautiful. The pool area was nicely designed, and the restaurant 'buffet' was exceptionally well and broadly stocked. Quiet location, as there is no vehicle access to the front path/boulevard.

Miinukset: My partner and I were staying for only one night, and booked last minute. One of the things we specifically wanted was to go somewhere with a pool area hot-tub/Jacuzzi. This hotel was the only one which listed a hot-tub as standard without extra fees, and was the main reason we booked. Upon arriving at about 18:30 and checking in, we learned two things, first that there was no hotel parking, but that if a spot on the street could be found it was free that night (of course there was some event and no parking, and the only option was 23euro at a nearby mall parking lot). The other thing we learned was that the hot tub CLOSES AT 6PM. I'm Canadian and have never felt as American as in that moment when I inquired how that was even possible. After going back to discuss our disappointment through what we felt was deception, a meal voucher was offered as compensation. The meal was great, no problems there and overall pretty good compromise value wise. The swimming pool was also technically closed, but we enjoyed a swim there anyways without problems. This is plainly a resort hotel where older people come to eat and drink all day and then I guess not go swimming or in the hot tub in the evening. No hard feelings!

Plussat: Friendly staff, good breakfast, nice room by the pool

Miinukset: They gave us a terrible room at first, but we were able to move after 2 nights. So everything was great

Plussat: Ruoka oli hyvää

Miinukset: Privilige asiakkaat huomioitiin mielestni liikaa. Ruokailussa parhaat pöydät varattu heille, altaalla parhaat aurinkopaikat varattu heille koko päiväksi, vaikks eivät aina olleet edes paikalla. Mielestäni asiskkaiden tulee olla tasavertaisia. Hyviä ssiakkaita palkitaanmuilla tavoilaei näin. Suorastaa ärsyttävää. Ja mitä pokkurointia

Plussat: The hotel and the nearby area is nice. The staff is very kind. Clean room and hotel area.

Miinukset: If you rent a car, no parking space around the hotel. Have a parking lot only 5min. walk (50EUR/2week).

Plussat: Ruoka oli hyvää ja iltaohjelma viihdyttävää.

Miinukset: Huoneessa ja kylpyhuoneessa tunkkainen haju. Ei saatu heti huonetta merinäköalalla, vaikka sellainen oli varattu. Allasalue varjoisa ja turistit varasivat petit heti aamulla, vaikka eivät tulleet paikalle tuntikausiin.

Plussat: Ravintolan tarjoamat ruuat todella maukkaat.

Miinukset: Allasbaarin buffee ei kaksinen.

Plussat: Erittäin hyvä sijainti, ystävällinen henkilökunta, siisti hotelli.

Plussat: The location is great, although the hotel has no parking facilities

Miinukset: Incredibly outdated hotel. This place has not been renovated in DECADES. We booked based on the reviews of this site, but they were not accurate. This hotel is basically a retirement home. Small rooms, dirty, slow elevators, greasy breakfast, super rude staff. Walls are paper-thin. I could not sleep for three days due to the noise of my neighbors. This is supposedly a four-star hotel and they did not have an iron! I called one day to report an issue with the internet and the front desk manager yelled at me. In the restaurant, forget about asking for water, tea or coffee. You have to go fetch it yourself! We were there during a sandstorm and there was zero information. We saw things flying by due to strong winds and not a single indication of what to do. NEVER COMING BACK!

Plussat: The hotel staff wasn't so nice exept the house keeper's.But the view from the balcony is beautiful.

Miinukset: There wasn't problem with the stuff.

Plussat: The location, entertainment, pleasantness of the dining room staff, entertainments staff and cleaning staff.

Miinukset: The food was an acceptable standard however the variety of deserts and fresh fruit was very limited. The staff at reception were not very welcoming and curt on arrival and did not display the customer service attitude that one would expect/desire

Plussat: Sijainti hyvä. Merivesialtaiden eli pohjoisen puoleinen huone varjoisa ja homeongelmia.

Miinukset: Verhot homeessa. Epämiellyttävä haju huoneessa.

Plussat: It's position in the centre of town. Spacious public areas. Nice pool etc

Miinukset: Dining room rather cramped

Plussat: Excellent position

Miinukset: Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively

Plussat: Location

Miinukset: Some of the staff was quite rude

Plussat: Sijainti, viherpiha allasalueineen, maisema ravintolasta.

Plussat: Breakfast was good and plentifull.

Miinukset: The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00

Plussat: Nice and close to everything that the city can offer,,

Miinukset: lack of parkingspaces. But thats a very common problem in tenerife in general.

Plussat: the staff was very friendly

Miinukset: the food could be more children oriented

Plussat: The accomodation was very clean and comfortable. Good choice of food.

Miinukset:

Plussat: Sijainti, henkilökunta, aamiainen ja huoneet siistejä.

Miinukset: Jos ei suojannut huolella ruokia ja juomia, niin muurahaiset tulivat kylään.

Plussat: aamiainen vaatimaton / kallis. Leipä, juustoviipale metvurstviipale, ei mitään vihannesta Kahvi koneesta oli hyvä. Joka aamu prikulleen sama kattaus, kuukauden ajan tylsistyttävä, tuotiin itse kurkkua ja tomaattia. Henkilökunta ystävällistä.

Miinukset: Uima-allas kerrostalojen varjostamalla pihalla, vesi viileätä, ei juuri auringonottomahdollisuutta. Korkean sijainnin vuoksi kävelyt ympäristössä kohtuuttoman rasittavia. Käynti kauppakaduilla 1160 askelta jyrkkää alamäkeä ja palatessa sama määrä jyrkkää ylämäkeä, huonot, kapeat jalkakäytävät, kadulle ei juuri uskalla astua kun autot joutuvat kaasuttamaan kovasti päästäkseen ylös. Lähellä pieni kioski josta voi ostaa vettä ja leipää. Ei juuri muuta..

Plussat: Sijainti, rauhallisuus, kaunis.

Miinukset: Seinät ohuet ja kaikki äänet kuului läpi.

Plussat: Erityisen ystävällinen henkilökunta. Rauhallinen sijainti.

Miinukset: Aamiaiselle kasviksia ja munia. Äänieristys huono. Huoneessa ei parveketta

Plussat: Ei ollut aamiaista

Miinukset: Huono äänieristys. Espanjalainen pulina ja meteli kaikui huoneeseen.. Kosteusongelmia huoneessa, haju!

Plussat: Everything was perfect. We got a room in a minutes notice and the staff were wonderful to accommodate my wife, baby and myself. A fantastic quiet hotel.

Miinukset: I wish I was staying longer.

Plussat: Everything perfect

Plussat: We went away for a 2 night trip. Knowing it was a one star my expectations weren't high but the staff were really lovely and very friendly. The room was a bit dated, but was clean, comfy beds and a decent shower. Would we stay again... Yes

Plussat: Very nice staff, room is nice for the price.

Plussat: Very friendly staff, lovely quiet residential location. We had a room with a kitchen attached which was lovely. Balcony overlooking a small children's playground with tropical birds in the trees.

Miinukset: The breakfast was a little limited, fine for the five days we stayed, but would be monotonous for a week or more.

Plussat: Peaceful and clean

Plussat: Hyvä aamiainen vain5€

Miinukset: mäkinen maasto.

Plussat: Loman alku meni kaikinpuolin hyvin, ruoka oli hyvää ja palvelu palasi .

Miinukset: Kun korona kriisi iski päälle niin palvelu ja ruoka huononi ja olisin toivonut että hotelli tekee kaikkensa että jäljellä olevat asiakkaat viihtyvät mahdollisimman hyvin, mutta näin ei käynyt.

Plussat: Spa and massage super 5 stars. Food ok Portofino restaurang nice and staff very nice.

Miinukset: Mary in reception must have had bad day when we arrived. Give here a work in a Office where she cant intimydate quests ,for just asking a questions.

Plussat: location was OK, breakfast see later. staff was competent and very friendly.

Miinukset: Breakfast had a poor variety, same for supper, comfort of the bed: sheets and blanket were designed for two sharing, and upon my request to get singles, we just got another double blanket and sheets. Blanket was of poor quality, not a duvet with a cover. The pool was not heated. Every little "addition" was charged separately. free WIFI was very poor!

Plussat: Great location. Good friendly staff. Nice garden and pool area.

Miinukset: Work ongoing in the hotel. Noisy. Air conditioning was not working. Needed balcony door open but work in the area was ongoing during the night. Some tough sleepless nights. Power outage during the night which I needed for my sleep apnea CPAP machine.

Plussat: Pidin kaikesta, paitsi huoneestamme.

Miinukset: Liian pieni ja pimeä huone.

Plussat: The room was good,separate bedroom,which was a first for us,sea view, only let down no English TV plenty German Chanel’s .

Plussat: Sijainti lostava. Rannan kävelykadulle vain joitakin metrejä.Huone tilavampi kuin monissa muissa, ja iso parveke auringon puolelta vuoristonäkymin oli juuri sitä, mitä toivoin. Edellisessä hotellissa vilustuin kaunista merinäkymää ihaillessa, aurinkoa siellä ei näkynyt. Aamiaisella ja illallisella löytyi aina jotain hyvää syötävää. Ruokasalin tyylikäs sisustus toi mieleen Pariisin ravintolat. Allasalue viihtyisä ja tilaa löytyi aina. Vaihdoin tähän hotelliin läheisestä eläkeläispariskuntien kansoittamasta hotellista, jossa kaikki oleilivat omissa olossaan. Tunnelmassa tapahtui suurin kohennus vaihdon myötä. Asiakaskunta oli monipuolista ja vaihtelevaa. Paikallisia lapsiperheitä, nuoria ja eläkeläisetkin kulkivat omin jaloin. Tunnelma, miljöö, ruoka ja aurinkoinen huone olivat syynä hotellin vaihtoon. Olin erittäin tyytyväinen.

Plussat: Hotelli on erityisen hyvä ,ruoka,henkilökunta mahtavia

Miinukset: Lämmin ruoka välillä kylmää

Plussat: A very nice location and rooms are great, too. Unfortunately, the sea view was blocked by trees for me on the 1st floor. The food is great!

Miinukset: The hotel's territory is rather small, not that it mattered to me much, just an observation.

Plussat: Location and pool and garden area

Miinukset: Food was only fair. Coffee and tea in mornings was not good. Alcohol measures were very measured not like in other hotels in the resort Rooms are getting very dated and shabby and need a revamp

Plussat: Allasauleesta Henkilökunta

Miinukset: Hotellli vanhahtava vähän kulahtaneet tekstiilit. Vaatisi päivitystä tähän aikaan. Huone peini koppimainen, ei vastaa neljää tähteä Huone haisi pahalle vanhalle tupakalle vaikka huoneessa tupakointikielto.

Miinukset: The air conditioning didn't work and we complained 4 times but no respond. For 6 nights it was suffocated in the room. They charge for drinks even if you have dinner included and we got a 30 euro bill in the checkout. I asked the manager if we could get 15% off the whole stay because of this ac problem. He went back and came happy and told us we would get 50% off the stay. Then we got to the reception girl and she told us we would get 50% off the drinks bill. 15 euros. So dishonest manager. And you could say this hotel was a elderly home. Full of german old people. Old people that stares at you when you eat. This hotel had a program called "share your happines". Two guys helping the old people to rate the hotel. One of them took my phone and was going to rate the hotel in google. So you can not trust the ratings for this hotel. I asked what it was in it for me and he told me i could win a t-shirt or lollipop! I laughed and left. He laughed also. Like he knew how stupid this was.

Plussat: Breakfast ok, the same woth a room. Pools are really nice in this place.

Miinukset: Avoid dinner. Not worth to pay for.

Plussat: Kaunis puutarha- ja allas-alue. Rauhallinen sijainti. Upeat näköalat hotellihuoneesta (huone oli merinäköalalla ylimmässä kerroksessa). Huone oli tilava ja vaatteiden säilytystilaa oli ruhtinaallisesti. Vuode olisi ollut erittäin mukava ilman kumista patjan suojusta, siitä pitkä miinus. Siivouksen taso huononi huomattavasti toisella viikolla, johtui ilmeisesti siitä kun emme antaneet tippiä heti ensimmäisen viikon jälkeen. Ruoka oli hyvää ja sitä oli monipuolisesti (puolihoito). Kohtelias ja avulias henkilökunta.

Miinukset: Wifin erittäin heikko toiminta. Hotellin ilmaisessa bussikuljetuksessa oli myös ongelmia, bussin lähtöpaikkaa alakaupungilta emme löytäneet, piti olla bussiasemalla, mutta autoa emme me ainakaan löytäneet sieltä.

Plussat: Runsas aamiainen ja tunnelma aamiaissalissa rauhallinen. Hotelli on enemmän aikuisille suunnattu ja ikäluokka hieman vanhempaa, mutta se rauhallisuus sopi meidän perheelle hyvin.

Plussat: Monipuolinen aamiainen. Mukava, suuri allasosasto, jossa runsaasti lepotuoleja. Rauhallinen sijainti. Siisti.

Miinukset: Parkkipaikan löytäminen oli hankalaa, hotellin oma parkkihalli oli pieni ja aina täynnä. Uima-altaan vesi ei ollut kovin lämmintä, vaikka piti olla lämmitetty allas. 3 hengen huone oli pieni.

Plussat: breakfast and pool area was very good. Although the pool was cold and the hot tub was not warm enough.

Miinukset: hot tub warmer, bus later would be good, especially on weekends.

Plussat: Hyvät puitteet ja uima-allas alue tosi hieno. Hotellin bussi yhteys keskustaan +

Miinukset: Huono internet huoneissa.. Päivällinen melkolailla välttävä.. määrä korvasi laadun..

Plussat: Runsaat, hyvät aamiaiset.

Plussat: the hotel was clean and the cleaning staff were lovely. the room was spacious and the breakfast was very good.

Miinukset: the front of house staff didn't smile, the double bed was a cement base very uncomfortable and the pool was freezing.

Plussat: Breakfast!

Miinukset: Nothing but a fashion show is not entertainment!

Plussat: Good standard four star hotel. Room and food good. Wine excellent value with evening meal.

Miinukset: Asked for a quiet room. Despite the hotel not being full, the request was ignored.

Miinukset: Huoneen vaatekaapeissa voimakas haju.

Plussat: Pool area Bar area Location

Miinukset: Air con not good in the room

Plussat: Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.

Plussat: Great views, very good breakfasts (don't know about any other meals), close to town centre.

Miinukset: Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.

Plussat: Hotelli sijaitsi rauhallisella paikalla kukkulalla, joka tarjosi luonnollisen mahdollisudeen päivittäiseen fyysiseen harjoitteluun, kävelyyn ja ulkoiluun.

Miinukset: 1. liian pienet tyynyt 2. televisiossa ei ollut kaukosäädintä

Plussat: Very clean, good service, good breakfast and friendly personnel.

Plussat: Nice pool and jacuzi. The food was ok, not good.

Miinukset: Cleaning in the room and in the hotel is a joke. We stay 5 days and we never have a moping in the room. We stay in room 123, and we have the fans from the kitchen working 24 h, and the smell awful.

Plussat: lovely place to stay, amazing food. a bit grumpy staff at reception.

Miinukset: a bit far from town centre - but it's shuttled bus as some hours

Plussat: Noting

Miinukset: Very bad food Very bad bed i have back pain Not clean

Plussat: Didn't eat at beach restaurant

Miinukset: N/a

Plussat: buffet hot food ist great, thanks chef hi coocked fresh...

Plussat: The Spa very nice, lot of different type of pool, sauna (clothes and nudist). Tha staff extremly friendly, and help us in everything. The simole rooms was comfortable, and large. The community area very clean, great coffee, and foods. (The roasted duck was amazing at the dinner).

Plussat: A lot of thing to do (swimming pool, minigolf, beauty garden, table tennis, pool bar) Good breakfast and dinner. Peaceful location. Very clean hotel, so cleaners work very well every day. Thank you.

Plussat: Staff is frendly

Miinukset: Repas dans l`htel n`etait pas satisfait - le petit-dejeuner assez bon mais le diner - pas du choix des salads fresh, plus avec le mayonnaise...Staff de la reception ne parle pas bien ni anglais ni francais ( 2-3 phrases).. Room cleaning was very bad (surtout dans le bathroom)

Plussat: Perfect location for a holiday. The food and the services of the hotel are worth the four star. The hotel has an own botanical garden and hourly free transfer to the beach.

Plussat: nice clean hotel with good facilities. Food is very good.

Plussat: The breakfast and dinner buffet had a very good choice.

Miinukset: The hotel is not easy to find .you will need a car as there are no other shops or bars within walking distance

Plussat: Runsas aamiainen sekä päivällinen

Miinukset: ´huoneen siivous,varsinkin terassin osalta jätti hieman toivomisenvaraa

Plussat: peaceful location

Miinukset:

Plussat: Nice pool, room with terrace and view to Teide vulcan, bus to city centre, meal, friendly staff in restaurant

Miinukset: The barmen in the bar, who spoke only Portugease and made any efforts to understand my order. We visited the bar once and get enough.

Plussat: Worst attitude of hotel staff and hotel management we have ever seen! Started with the hotel reception being almost a floor up with stairs with no one to help you carry luagage and they call themself 4 start hotel. Then the room was suppose to be for 4 people, but we found a twin room to which they have staffed a convertable uncomfortable bed and a baby cot - leaving no room to move or to put luagage in the room. Instead of quickly changing the room set up or replacing a room - they have told us that if we want a bigger room we would have to pay 'only' 50% more than the booking rate.... We left the hotel!!! Don't get close!

Miinukset:

Plussat: pool, free wi-fi internet in lobby

Miinukset: food too pricy for the quality, but hotel too far from restaurants to go elsewhere to eat easily. no internet in rooms

Plussat: the Spa

Miinukset: too many kids, if you want to relax it´s difficult some times

Plussat: Initially given a room over the bar. Noisy, so asked to move and this was granted no problem, to a bigger room. Very clean and good value for money

Miinukset: Sharpen your elbows at dinner - those elderly Germans don’t let anything come between them and their food!

Plussat: Hinta-laatu oli hyvä.

Miinukset: Ikääntynyt hotelli, joka näkyi vähän joka paikassa. Ruoka oli ihan ok, mutta buffetti ruuhkainen.

Plussat: Puutarha on tosi hyvin hoidettu ja kaunis. Arvostan henkilökunnan ammattitaitoa puutarhan suhteen. Ruoka oli hyvää ja valikoima runsas.

Miinukset: Huoneemme oli kulunut vaikkakin sijainti oli hyvä ja vastasi etukäteistoivettamme. Päivitystä kaipaa erityisesti kylpyhuone ja sähköpistorasioita tarvitaan enemmän kuin yksi. Siivoojille toivoisin avuksi imuria. Pelkällä harjalla ja märällä pyyhkiminen ei riitä pölyn poistamiseen.

Plussat: -The beautiful surroundings, very well kept gardens. -Very good breakfast and dinner, well done to the kitchen chefs. -Good location.

Miinukset: -No kettle in the room, which is bad for a 4 star hotel. -Expensive coffee/tea in the hotel bar. -Half board guests do not get any drinks with their dinner, not even a glass of water. Water and other drinks only for all inclusive guests. Drinks only available for breakfast. -Rooms could be a bit more modern, 2-3 star standard.

Plussat: Good cleaning in the rooms. Variety in the dinner and new foods in the menu every evening.

Plussat: Nice well maintained park like garden with nice pool area. Good value for money. Good sized bathroom. Good breakfast . Comfy bed.

Miinukset: I had a slightly dated looking single room.

Plussat: The natural decoration of the resort is beautiful. The food is good. The employees are quite nice.

Miinukset: A bit far from the beach and located uphill: it is not confortable to walk and mostly to come back from the closest beach. At this time of the year, the temperature at night is nor agreable in the rooms and they lack heating system (or the heating system is not on).

Plussat: Hyvä aamupala

Miinukset: Hitusen rähjäinen huone,vähän sivussa.

Plussat: Hiljaisuudests

Miinukset: Koppava henkilökunta

Plussat: The room was huge, very comfortable and in a very quiet location. The center of the town is a short walk down the hill.

Miinukset: All good.

Plussat: Erinomainen hotelli. Lähinnä saksalaisia ja ranskalaisia.

Plussat: Very service-minded and clean. Rooms: comfortable, good bed(s). Bathroom: all equipment is working very well, good watter pressure and temperature. Great food quality and variety. Stable and fast WiFi. Location: away from noisy tourist streets, but close enough to a beautiful park and grocery store. Path to the sea shore is relatively short walk, but might be steep for older or unhealthy ones.

Plussat: garden, staff, meal, ducks, people, swimming pool, everything

Miinukset: sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us

Plussat: botanik garden

Miinukset: somebody stoll 100 euros from room number

Plussat: Good around package and price, room was large.

Plussat: Nice garden and quiet place. Friendly staff.

Miinukset: Maybe they can buy some new babycots. The little iron beds are a little bit dangerous for a baby.

Plussat: The surrounding gardens within the hotel grounds are superb. Food is plentiful-no way could you go hungry! Comfortable lounge/bar.

Miinukset: A lot of places in the area including this hotel try to cater for disabled, however, anyone with a disability would find they are unable to access the pool which is such a shame, as it looks lovely.

Plussat: Our room (1503) and bathroom were spacious, quiet, with a lovely view. The hotel is set in beautiful gardens.

Miinukset: The dining room closed at 9.30pm which is too early for Spanish people to have dinner (I am a Spanish resident). As the hotel seems to cater for mainly German and English tourists, I suppose this early timetable suits.

Plussat: Garden location. Pool and area around. Food selection. Lounge area.

Miinukset:

Plussat: Sijainti erinomainen; puutarhan keskellä rauhallisella alueella. Hyvä lenkkeilymaasto lähellä. Hyvä ruoka puolihoidossa. Hyvä kuljetusyhteys keskikaupungille.

Miinukset: Internet-yhteys puuttui huoneesta ja hotellin oeskelutiloissa se oli kallista. Huoneen kalusteet rikkinäisiä ja sähkölaitteet antiikkisia ja osin rikki. TV aivan liian pieni huoneen kokoon nähden ja lisäksi vanhanaikainen.

Plussat: Really beautifull garden, peacefull, very big room, friendly staff at the restaurant.

Miinukset: The comfort of the room was not 4* level but a spacious 3* (No minibar, no deskchair, old paint).

Plussat: Staff, bedroom , breakfast

Miinukset: Bathroom, shower

Miinukset: We order double bad and got twin jast latter the said they don't have. a lot of noise from outside. breakfast was poor

Plussat: Location right next to the bus station was the reason I chose this hotel for my last night in Puerto de la Cruz, but I could have stayed here longer. Lots of restaurants at the proximity of the hotel, outdated, but well maintained and clean rooms and nice little pool on the roof top.

Miinukset: Coffee

Plussat: Great value for money excellent breakfast and superb locality Definitely go back

Plussat: Erinomainen aamupala ja sijainti

Miinukset: Hotelli sijaitsee keskellä kaupunkia, joten liikenteen melua aika-ajoin.

Plussat: Hyvä aamiainen.Huone pieni ja pimeä.

Miinukset: Parempi huone.

Plussat: Siisti ja lähellä kaikkea. Linja- autoasema ja keskusta ja kaikki ravintolat lähellä. Ei tarvitse kiivetä korkealle mäelle. Henkilökunta on ystävällistä , kaikki tervehtivät. Ravintola henkilökunta toimii ripeästi, ruuhka-aikanakin pöydät putsataan joutuisasti, lisäksi ovat ystävällisiä. Aamupala on runsas. Illallinen monipuolinen, aina 3 lämminruoka vaihtoehtoa , ja lisäksi paljon muuta buffetpöydässä. Eikä ole hinnalla pilattu 11 €. Ala-aula on viihtyisä, jossa usein tanssia tai elävää musiikkia. Saimme nauttia paikallisten tango ja salsa taidoista. Baarimikko on kohtelias ja miellyttävä ja asiansa osaava. Hotellissa on myös sauna ja kuntosali, joissa emme ehtineet käymään. Vietimme 4 viikkoa tässä hotellissa. Henkilökunta

Plussat: Wifi toimi hyvin. Bussiasema lähellä.

Miinukset: Mobiiliverkko ei toiminut huoneessa.

Plussat: It's a great location and extremely keen. Most staff were friendly and helpful.

Miinukset: We paid extra for a balcony but it wasn't really a balcony being only about 50cm wide! It opened onto an atrium, this was noisy and made the room very dark. There were no drawers in the room and no fridge as advertised. The wifi was terrible.

Plussat: Runsas ja hyvä aamiainen. Hinta-laatu suhde hyvä. Henkilökunta erittäin ystävällistä.

Miinukset: Hieman enemmän liikenteen ääniä, kun linja-autojen reitti muuttui uuden linja-autoaseman sijainnin takia.

Plussat: Hyvä sijainti lähellä keskustaa mutta kuitenkin pienellä kadulla. Bussiasema ja edullisia ruokapaikkoja lähellä.

Plussat: Bed very comfortable.

Miinukset: Bathroom rather cramped

Plussat: Except one recepciontist, the hotel staff is very kind and helpful, the location is good, but hard to park in the nearby.

Miinukset: One of the recepcionist did not speak English at all, he could not use the credit card system, the cash withdrawal from credit card was a lot of money...

Plussat: Great location, close to bus station, El Charco Plaza, shopping, restaurants, and beach, all within short walk. Friendly, helpful, accomodating staff. Iplan to return there next year.

Miinukset: I did find it to be noisier than I would have liked but feel this is due to the type of construction and that it is open air and not unusual for Spain. The noise level decreased after 11pm and I always got a good nights sleep.

Miinukset: The personell of the hotel could not speak English or any other foreign language (French, German, Italian) and it was difficult to communicate. While we had reserved a double bed room they offered us a twin bed room and while we repeatedly asked if we could get a double room, if one were available, they simply ignored us.

Plussat: Comfortable room, spectacular view from balcony, close to bus station and city center, free wi-fi in hall, reasonable price

Miinukset: At least 15 min walking to the beach, no internet in the rooms

Plussat: It was very close to all amenities and very clean and friendly.

Miinukset: No air conditioning so very very hot and with the window open it was very noisy through the night

Plussat: Nice personnel, good situation

Miinukset:

Plussat: Henkilökunta ja ruoka ja hierontapalvelut.

Miinukset: Melu karnevaalien aikaan.

Plussat: very helpful staff, good food, gym, wi-fi..... excellent!

Miinukset:

Plussat: The location was the biggest advantage of this hotel.

Miinukset: The room we had opened straight onto an atrium as did most of the rooms. The noise at night was terrible. The food was very limited and the swimming pool was not much bigger than my bath tub......Whoever took the photos for the website is a genius.....the pool looks lovely on the site.

Plussat: Resort consists of three hotels: Canarife where the main reception is, Bonanza (where I was staying) and Interpalace, across the street. Hotel is bit outdated, but clean and well maintained. Area is quiet, no traffic at night which is good, since the rooms are not soundproof. Good pool area in between the Canarife and Bonanza with plenty of sunbeds, all inclusive bar and two pools. Remember to ask for the towel card at the reception! They will not offer it to you upon check-in.

Miinukset: Food.. Overcooked, plain, boring... In Spain you would expect to get food cooked from fresh ingredients, but consistency e.g. of the veggies suggested that they came from freezer. Also for fellow vegans, I don't recommend taking the all inclusive option at all, unless you like to eat just bread, fries & ketchup, overcooked brussels sprouts and tomatoes. Everything else has meat, cream, cheese or gelatin in it. And yes, the wines at the all-inclusive bar are terrible, the ones they serve in the dining room are okay-ish..

Plussat: The view from my room (mountains and sea), food at adequate times and good location.

Plussat: The room bright and spacious, the food with a lot of choices.

Plussat: Breakfast and dinner was very good. Place was calm and silent enough. Staff was polite and helpful.

Miinukset: There were several “suprises” that didn’t liked. At the dinner we had to pay extra for drinks. When we were booking this place with breakfast and dinner included that wasn’t written. There were no higine things in bathroom except one little piece of soap. That was very important to us.

Plussat: The buffet food at all meals was very good and as a vegetarian I always found something to eat. The rooms were nice and the staff on desk were very helpful.

Miinukset: The food at the outdoor snack bar was not very appetising. It was difficult to find cold milk for tea (English style!) But these are small issues.

Plussat: Nice reception staff, large bedroom and view over the sea.

Miinukset: I didn't like that they charge for spa, and need a reservation. The food wasn't good, very basic and oily. Recalls hospitals and schools, even the dinning room itself. I felt like I was in a low-end hotel : so it can be a good deal if it is indeed one the cheapest in town at the time of your booking because of the size of bedroom and cleanliness. But if not, be aware that the quality is low and that you can find finer elsewhere.

Plussat: Monipuolinen aamiainen, vaihteleva illallinen ja muutenkin hyvä valikoima kaikkea!

Plussat: Not a lot

Miinukset: We paid extra for double bed. Was two single beds pushed together. We had to move hotels and rooms over this cronona! No staff was any help when my pregnant missus was worrying! They didn't tell us nothing. Only police helped us! Food was horrible no labels to what it was. Was not aloud out of our hotel rooms for 5 days on lockdown. Wasn't warned this was happening untill we went out and got sent back by police. Bar got shut down for 5 days so it was eat food go back up. No help at all! Never will I come or stay here agin! Am going to look for a full refund.

Plussat: Uima-allas alue.

Miinukset: Illallis ruuat todella huonot. Hyvät raaka-aineet, mutta täysin ammatti taidottomat kokit pilaaavat ne.

Plussat: The food was good and you had everyday different chooses, also the fresh cooking was Nice and the man was really kind. The all inclusive was good during the day. It was very Nice that you can go to the other hotel as well. It is an amazing hotel if you like to discover the island and the location is perfect for it

Miinukset: The animation program in the night was not very good, was very easy and little bit boring. Also the live music was not really live music. And the bar in canarlife hotel was not a really nice ambiance. On Google Maps is the hotel hard to find because it called different.

Plussat: Vaikka hotelli oli vanha, se oli hyvin hoidettu, siisti ja rauhallinen (jos huone ei ollut baarin lähellä). Tehokas, ystävällinen henkilökunta, hyvät allasalueet ja hyvin aktiivinen viihdytysryhmä. Aamiainen oli erinomainen ja all inclusive ruoka vaihteli riittävästi sekä oli erittäin maukasta - ei gourmeeta, mutta sitä emme odottaneetkaan. Myös snacks-paloja oli mukavasti tarjolla all inclusivessa. Julkinen liikenne 500 m hotellilta toimi hyvin. Lähellä pari supermarkettia käyttötavaroita varten ja muitakin kauppoja sekä ravintoloita.

Miinukset: Sänky oli todella huono, etenkin harteikkaammalle kyljellään, lähinnä kovuuden vuoksi. All inclusive-viinit ja muut juomat olisivat voineet olla parempia. Vahvemmat juomat olivat lähinnä laimennettuja ja sokeroituja likööreitä. All inclusive-juomien itsepalvelumoodi oli outo, mutta kyllä senkin sai toimimaan.

Plussat: Sijainti oli hyvä ja rauhallinen

Miinukset: Huono sänky ja ilmastointi ei toiminut.

Plussat: I liked best, that I could find place for parking the rented car near the hotel any time

Miinukset: the trafic of the free bus to the beach is not comfortable, especially it's absence after five o'clock

Plussat: Never got to stay there arrived and hotel was closed

Miinukset: It would of been nice if the hotel was open very disappointed

Plussat: I had a super view of the valley and the sea. The room was spacious. The staff were generally kind and thoughtful. There was a remarkable magician on in the evening too!

Miinukset: There was clearly an enormous machine above my room which whirred noisily during the night.

Plussat: Value for money quality and variety of buffet breakfast

Miinukset: Indoor pool/saunas need a refurb high temperature in dining room for breakfast (we only had rb)

Miinukset: The web-site has the hotel as 100 m from beach! Entirely untrue the hotel is at La Paz. Nowhere near a beach! A modern Hotel should have at least one news channel in English available on the television.Very old tv sets

Plussat: Nice staff,, very accomodating

Miinukset: Hotel is in a moderate state of disrepair in, for example the indoor pool and sauna areas. The staff were very responsive to complaints, though.

Plussat: clean and OK for a short stay

Miinukset: The resteraunt staff were quite unfriendly. It seemed they couldnt wait for the sitting to end. Our drinks waiter would be better off being a prison warden. Oldish bald chap with glasses and a moustache...didnt get his name.

Plussat: Location, facilities

Miinukset: Uncomfortable /small bed "smoke" odor towells (once) Poor Internet access. Only one station and outside the room. Strange arrangements (must sign for extra payments if not returned) for the TV remote control and towells for the pool. This is not acceptable for a 4 star facility

Plussat: Spacious triple room, excellent bathroom.

Miinukset:

Plussat: Yllätyksenä huoneeseen oli tuotu kuohuviiniä molempien synttäreiden kunniaksi! Oli ihanaa!

Miinukset: Aamiaisella kova ruuhkaa juoma-automaatilla. Isossa hotellissa ehdottomasti toinen automaatti lisää. Internet toimi välillä heikosti.

Plussat: Breakfast was amazing!

Miinukset: Very noisy - cater for groups mainly Dinner below average Personnel not nice

Plussat: Allasalue, ruoka, kaunis huone, mukava ilmapiiri. Edullinen.

Miinukset: Mäki ja portaat ylös.

Plussat: Aamianen ihan basic. Sijanti vastasi meidän tarpeita kun olimme tapaamassa sukulaisia.

Plussat: Siisti hotelli ja aamupalalla runsaasti valinnanvaraa. Henkilökunta ystävällistä. Iso allas lämmitetty.

Miinukset: Lastenaltaassa ei lämmitystä. Auton parkkeeraus maksullista ja autohalli todella ahdas. Hotelli sijaitsee mäen päällä, joten rannasta takaisin saa kiivetä pitkät rappuset.

Miinukset: The dirty towels in the bathroom were taken from the floor and placed back as if they had been changed. Behind the bathroom door was a bidet, where the whole period was not cleaned. One evening we had to wait in line to enter the restaurant.

Plussat: Aamiainen. Vain mehut olivat keinotekoisia, siis ei tuoremehuja!

Miinukset: .vaikea kulkuisuus rannalle. Hotellin edestä puuttui lyhytaikainen parkkipaikka! Miten voit kirjautua hotelliin? Mihin laitat auton siksi aikaa, kun kirjaudut sisälle hotelliin! !! Kokolattiamatot olivat järkyttävät ja kuluneet!!!

Plussat: Breakfast was lovely plenty of choice.

Plussat: Perfect like always New owners but still the best. The breakfast try the omlett

Plussat: The Swimming pool was amazing

Plussat: The best reception staff ever . Beautiful place. Also we where given an upgrade on our room. Garden & pool area excellently kept to a clean and high standard. Wonderful throughout. 100 percent recommend this hotel. Well done to all their staff.

Plussat: The location was slightly uphill however, afforded easy access to the general town area.

Miinukset: Most of the staff were very old and did not speak enough English.

Plussat: It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.

Plussat: Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us.

Miinukset: Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.

Plussat: The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony.

Miinukset: The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.

Plussat: Staff made effort

Miinukset: facilities somewhat worne out

Plussat: Very nice and assistant personnel!

Miinukset: Big cockroach in the hotel room! Air conditioning was not functioning at all.

Plussat: The hotel staff were courteous and nothing was too much trouble.all minor glitches were soon dealt with The hotels positioning in the town I also felt was perfect.

Miinukset:

Plussat: food, location, close to main shopping mall and bus station. 10 min walk from the famous pool on the sea. the hotel is built on the mountain, so the second pool was on a high platform at almost the 5th floor level

Miinukset: We found on our last day while packing a pack of gum that we never used under the table, meaning that that part was not cleaned for atleast 1 week... still the rooms were very clean other than that.

Plussat: Friendly, helpful staff.

Miinukset:

Plussat: We enjoyed every minute in the sol Puerto de la Cruz, the staff was extremely friendly and helpful and the food excellent

Miinukset:

Miinukset: Ilmastointi ei toiminut, vaatii remonttia

Plussat: Viihtyisä ja hyvä tasoinen.

Plussat: The staff were efficient and very friendly and helpful.

Miinukset: No smoke free areas to sit outside and have a drink.

Plussat: The food and the service were excellent, the staff v friendly and a very good atmosphere

Miinukset: Pillows uncomfortable, air con. Not great

Plussat: The beautiful garden and pool area and great varied food.The staff are friendly and serve you well in the dining room.

Miinukset: Nothing

Plussat: Uima-allasalue oli viehättävä. Hotellilta oli huikeat näkymät. Henkilökunta oli ystävällistä.

Miinukset: Kaupungista oli aikamoinen kipuaminen takaisin hotelliin. Onneksi muutaman euron hintaan pääsi ylöspäin taksilla. Alaspäin matka sujui kätevästi portaita pitkin.

Plussat: Excellent, friendly staff! The hotel is set in a beautiful location to the north of the island. Our room was quiet and had an exceptional mountain view. The hotel is set in wonderful grounds - we loved the garden! Spacious throughout. The park and steps leading to the town made for a delightful walk during the evenings. Good that there was soya milk at breakfast.

Miinukset: The hot buffet food was usually tepid, almost cold. It would be welcome if there was the option of water at every meal time, not just breakfast. Vegan food was requested on booking but the provision was quite poor. We requested a quiet room but were initially allocated one by the hotel lifts. The excellent reception staff put this right immediately when requested.

Plussat: My wife & I liked everything about this hotel ,staff, food, rooms and facilities were all first class, We would stay here at a drop of a hat , A great experience which is worth every cent and the outlook from our room was exceptional,

Miinukset: nothing

Plussat: Best vacation ever, very nice hotel with good food, great view and incredible staff.

Plussat: Everything. Location. Staff

Miinukset: Nothing

Plussat: Bar prices very good but overall what makes this hotel is the quality of the staff.

Miinukset: Excellent staff in all departments. Location is perfect for walking around in Puerto.

Plussat: Professional and friendly staff at the reception. Good location Delicious dinners

Miinukset: Not much too clean room. Table tennis had been announced but was out of service

Plussat: Will deffo be back.Very helpful staff.They couldnt do enough for us.Bedrooms kept immaculate by cleaners.Lovely balcony with sea view.Food was out of this world.Lots of choice.Snack bar outside for snacks and tea coffee and snacks inside at side of the bar.I can recommend the all inclusive.The drinks were of a high standard.Location excellent.If you go left outside the main entrance it takes you to the sea.Right then first right takes you to the heart of the town.We will be back.Thanks to all for a fantastic stay.❤

Miinukset: Nothing.

Plussat: The staff were very Friendly at welcome day and thereafter. particularly the gentleman with the beard. Disnt ctch his name. it was my birthday on the second day there and upon return to room I had a. Title of bubbly on ice and plate of very nice fruit. What a nice touch! Very convenient for everywhere. Could park our. At on the front to unload and load garage when we left. Couldn’t do this with the hotels right on the front.

Miinukset: Nothing to dislike

Plussat: The location is great, ocean and central city is right close to the hotel. Excellent food for breakfast, dinner and lunch.

Miinukset: Receptionist is a bit unfriendly in my view, also when I asked about parking nearby they said they had their own very expensive parking ~1 eur per hour with no ability to pay for the whole day less. I asked is there something less expensive, they mentioned only some mall with similar price, although just 12 minutes walking there is a HUGE public parking absolutely free. It's like 4 football fields with plenty of place and costs you nothing.

Plussat: Good location

Miinukset: Room looks better on pictuers as in reality, wall outlet next to bed was not working, cleanliness can be improved, need refurbish. I expected more from 4* hotel.

Plussat: Location was good

Miinukset: Wifi was poor Advertised international TV nothing in english Advertised parking but had only access to expensive public parking

Plussat: Sijainti

Miinukset: Kuntosalin laitteet eivät toimineet, home haisee kylpyhuoneessa, aamiaismehut järkyn makuista esanssia

Plussat: It was a well refurbished hotel keeping its original grandeur.... Light airy and spacious.

Miinukset: Liked everything generally

Plussat: Food great staff v good

Miinukset: Building site across from hotel noise all day. No English tv channels

Plussat: Hotelli loistavalla paikalla keskustassa.. Hinta laatu suhde erinomainen..Hyvä valinta niille jotka haluavat asua keskeisellä paikka..

Plussat: location was excellent. Breakfast was excellent. The Bar was dark and dreary with no atmosphere.

Miinukset: There is only one english TV channel, CNN. There were a number of German. I think the hotel should provide not just german and spanish TV but also english.

Plussat: Good location. Room had a nice view. Staff tried to be friendly.

Miinukset: The hotel has every indication that management was trying to cut costs in every little way. The staff tried to be friendly but were badly overworked. Every single time I went to or even walked by the front desk, others were waiting and the phone was ringing and it took several minutes before anyone helped. The wi fi did not work. Breakfast meats were iffy. Numerous little renovations were needed.

Plussat: The friendliness of staff on reception----couldn't do more for us whenever we asked for advise etc. The quality and the choice of food available was excellent, at all meal times. Excellent location for shops, beach, restaurants etc. Very reasonable bar prices, basically the same as outside the hotel. would definitely go back to this hotel.

Miinukset: Unfortunately, the pool was out of action due to refurbishment, however, the hotel provided tickets for the nearby Lido. No hairdressers/beauty salon on site, but some nearby. La Florentina, the Italian restaurant was closed, so there was no a la carte menu available.

Plussat: Ns. maisemalliset arvot, seka rauhallinen sijainti, kuitenkin lyhyt kavelymatka keskustaan

Miinukset: Paivan valtakunnalliset lehdet, El Pais, El Mundo puuttuivat!

Plussat: Its convenient location and the splendid buffet breakfasts.

Miinukset: There was no internet access in the rooms and the pool was small for a hotel of its size.

Plussat: sijainti oli hyvä, ja hotellin hinta-laatu suhde oli hyvä.

Plussat: view and the staff

Miinukset: cleanliness of the room-we have to ask the staff to bring us every day soap and there wasn't pool and in the website there is

Plussat: i liked the variety of the buffet for breakfast and dinner.

Miinukset: well, during the nights there was some noise from outside from the bars but it didn't disturb sleeping.

Miinukset: Cooking facilities in room almost non existent also crockery and cutlery

Plussat: Siisti, kylpyamme kiva, kuumaa vettä riitti, ok varusteltu keittiö. Tosi hyvä hinta-laatusuhde. Bussit kulkivat läheltä, eli pois pääsi helposti.

Miinukset: Sijainti hotellialueella, jossa pelkkiä turisteja. Viereisessä baarissa koko yön huutavat asiakkaat, ei hyvä äänieristys. Korvatulpat kannattaa olla, ainakin kadunpuoleisissa huoneissa alakerroksissa.

Plussat: Loistavasta allasalueesta Hyvät sängyt, puhtaat pyyhkeet päivittäin Osa huoneista kulahtaneita, osa remontoitu Pääasiassa ystävällinen henkilökunta tiskin takana

Miinukset: Torakoista Siivous ei parasta tasoa Kadun puolelle kuuluu kova meteli naapurista Henkilökunta antaa hyvin eriäviä tietoja esim. huoneen vaihdosta

Plussat: Good position, nice facilities, friendly staff.

Miinukset: 1. Stingy with soap and shower gels; 2. On ground floor there are beetles; 3. The furniture are dated.

Plussat: Swimming pool, location and tidyness.

Miinukset: Breakfast

Plussat: It was very clean , studio apartment was great everything we needed modern great for what we paid

Plussat: Very friendly staff, especially Santi at the reception and the women from the housekeeping.

Plussat: Henkilökunta oli ystävällistä ja kaikki sujui näppärästi.

Miinukset: Huoneisiin kuuluu jonkinverran meteliä yöaikaan, vaikka huone oli sisäpihan puolella. Rantaan on jonkinverran matkaa ja paljon korkeuseroa

Plussat: The location, the cleaning staff were always nice and friendly

Miinukset: The location of our apartment, the put us over the kitchen, unpleasant smells of cooking so could sit out on the balcony however that was overlooking a car parking so not the greatest of views. Think you had to pay more for a pool view, but that wasn’t worth it either.

Plussat: Teimme itse aamiaisen. Sijainti oli erinomainen ja meille jo viime vuodesta tuttu. Samalla tuli kuntoiltua!

Plussat: Hotellin aamupalat olivat runsaat ja hyvät ja hotelli oli rauhallinen, sai nukkua hyvin.

Miinukset: Ei mielestäni mitään negatiivistä sanomista, majoittuminen onnistui hyvin.

Plussat: Very friendly and cheerful staffs

Miinukset: None

Plussat: Friendly atmosphere, garden good, appartment spacious and the town of Puerto de la Cruz in very nice.

Miinukset: The sunbeds were poor but we managed

Plussat: Water in the pool is not chlorinated.

Miinukset: We stayed in three hotels, this was the most unpleasant for the same price. This hotel is for pensioners, boring, old renovated rooms, soundproofing is not at all (hear absolutely everything). We felt like in a nursing home. Kitchen poorly equipped.

Plussat: It was quite comfortable, with food stores close by, easy to access.

Miinukset: I didn't like that there were cockroaches in the room and there was noise in the garden in the evenings. Also, there were some very noisy guests above our room, every night making noise like trampling horses and throwing chairs on the floor.

Plussat: cleanliness spaciousness

Plussat: Big tropical garden and big pool. Spacious apartments with good neutral design. Free parking everywhere around the hotel, because in those Tenerife mountains it is very important. Lots of restaurants on the entrance street. At evenings some clouds too, so the very hot weather is only on the southern part of the island. Nice personnel. Quiet! No teenagers or party people!

Miinukset: No wi-fi - you have to go to the bars.

Plussat: fliendly staff and very quiet hotel...nice area.quality food in the buffet.acceptable price for beverages.

Miinukset: Pool is a little bit cold for kids - could be warmer,so as the childrens playground should be bigger.sometimes evening music is too loud for thouse who has their rooms with pool / teide view.

Plussat: Close to center and public transport.

Miinukset: The live music in the evening in the bar below the hotel was too loud.

Plussat: the hotel style looked nice, the pool was great and the room a good size and well equiped

Miinukset: the hotel bar was very quite but it was the time of year and there was plenty around to make up for it.

Plussat: Localization of the hotel, with calm, in withdrawal of the sea front.

Miinukset: Noisy at groundfloor, non separated with the reception and the bar; the sound-proofing of the rooms is also insufficient.