Cyan Americas Towers Hotel

Not a comfortable environment. The hotel itself was nice but it was hard to trust them. It is difficult to be comfortable when one has to watch ones back.

These guys at the desk are mean spirited with the intent of being cruel and hurtful. We booked 3 nights and received a good rate however when we asked them for additional nights they upped the price so high it was unreasonable. So we checked booking.com again and sure enough the cheaper rate was still there so we went to book it and could not. When we mentioned it at the desk they said "that is a 3rd party and had nothing to do with us" which is not being truthful. Sneaky move on their part since they have complete control and can manipulate the entire booking including rates and selection. They receive an email asking whether they accept the booking or decline it so it appears as though they do not realize that we are aware that. They had us blocked from booking the lower rate. From that moment on we were not able to book ANY hotels at booking.com so what they did was down right mean. We were travelling and needed a different hotel daily. This was so inconvenient since booking.com has the best rates and best selection for South America. This left us scrambling to find future hotels and we ended up paying much higher rates at other hotel sites. Clearly their intent was to be cruel and give us as much trouble as possible with no regard to our personal requirements and comfort. The front desk treated us different than other patrons. for example they gave a bottle of water to a customer and when we asked why we were not offered one they said that he is a good customer. They told us they had none left and we were never offered any during the winter 6 days stay. If wasn't the price of water that was the issue it was the principle...as tourists that do not speak Spanish we were treated differently.

Location was the only good thing

Never 4 stars, dirty rugs, beds with old mattress, and very dirty bathroom. I left the first day, even though I told them the toilet had not been cleaned and not even flushed, they are giving me issues on returning the money for the rest of the days. I booked a better hotel in the area. Do not stay there.