Krystal Urban Cancun

All good. (I think a four star hotel should have a refrigerator).

Rooms not ready: We were not originally booked in this hotel and had to relocate as the original hotel had building works ongoing which we were only alerted to at the airport arrivals which was really disappointing. As such we made a booking for that evening at 6.30pm for a STD Room with Queen-size bed. When we arrived at the hotel, approximately 7.30pm they told us the rooms weren’t ready and we would have to have a twin room. Obviously I wasn’t happy and asked why they had taken the booking which said it was available. So they placed us in the twin and we could move rooms the following morning. We went to reception the following morning again to be told no rooms were available and that they wouldn’t be until 1pm. This we complained about and ultimately managed to get into our new room at 11am. By this time we had been travelling and not unpacked for almost 36hrs in the same clothes so we were not happy and it spoilt the start of our holiday. Toilet flushing problems. 1. Continual flushing - Eng fixed 2. Really poor flushing & returning of waste (this really needs sorting) Safe Access Faulty This became faulty and needed an engineer to fix it. Door Access: This became faulty and needed 2 separate engineers to attend and enable access to our rooms in the early hours of the morning Drying of towels / clothes. There was nowhere to hang wet towels / clothes. We did place them outside on the balcony but were asked to remove them. Large balcony, A nice large balcony would have benefitted from some furniture.

It was clean, and the rooms were satisfactory

All felt rather impersonal. Absolutely no character. Thankfully we were only staying for one night. Got hit with an “additional” tax which “had been introduced” since we booked. I don’t believe that explanation but even if it had then the hotel should have contacted us to tell us.

Well the reception people didn’t feel like answering questions. They didn’t know places supposedly. The girl at the Starbucks girl looked like she didn’t feel like selling anything. Come to find out she was the same way with my sister. Bell boys are awesome those are the only people who feel like talking to you. The place is old and smelly not what the web says but for the price it was cheap.

The service was horrible

Good location

Constant nickel and dime you!!!

Location ok, close to many restaurants

I didnt lkke that there are no chairs to use when you are one the balcony. That's why most guest want one to be able to sit out and enjoy the fresh air.