Cancún hotellia

Plussat: Architecture

Plussat: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Miinukset: Nothing to doesn't like there.

Plussat: The design.

Plussat: Everything else!!!!!!!

Miinukset: Location is about 15-20 min from the center of all activities.

Plussat: we were there for an event and the reception was perfect: food, service and setup. we stayed the weekend and had a pleasant experience. the rooms are big, bathrooms are big. the spa is beautiful. the pools can get crowded but are very pretty. lots of restaurant options. service is kind. i would definitely recommend a villa - makes a big difference on how you experience the resort. very close to the airport.

Miinukset: Service is very formal, for a more hands-on traveler like myself, it is sometimes too much... if you are not staying at a villa, the experience is very different as the rooms are in small buildings, little charm, far from the beach, need to take a golf cart to get around. There is nothing wrong with it, and service is prompt and nice, it is more of a style of travel. I would also recommend they make some buildings adults-only, like the pool. The resort attracts lots of families and to have little children next door can get noisy.

Plussat: Everything

Miinukset: Bathroom towels

Plussat: The Nizuc has the be the nicest hotel in cancun. The grounds are breathtaking with views to the sea from most rooms. The suites are incredible high ceilings beautifully decorated and very clean. The hotel also offers some of the best food I have ever had. But what really makes the whole experience is the staff, they are there to help at any moment and have made is feel so welcome and looked after. Their attention to detail and service is outstanding and left us wanting to return again and again.

Miinukset: everything is perfect here

Plussat: The property is just perfect for family or couples. Has great restaurants and the facilities are great. Their Indochine Restaurant and Ramona restaurant serve exquisite meals that are flavorful and fulfilling. The service throughout the resort was exceptional.

Plussat: It was great experience with large beautiful room with ocean view and tinkling about every little thing. The staff were so generous and always ready to serve with a smile.

Miinukset: Every thing was perfect beside the location that far from bus station or downtown.

Plussat: The staff and service was excellent. Also the property was beautiful and super clean!

Miinukset: The breakfast buffet is way over price. Lunch and dinner was excellent.

Plussat: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Miinukset: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Plussat: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Miinukset: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Plussat: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.

Plussat: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Plussat: Everything is great

Miinukset: Nothing

Plussat: The food and service

Miinukset: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say

Plussat: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Miinukset: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Plussat: Everything

Miinukset: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.

Plussat: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.

Miinukset: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.

Plussat: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!

Miinukset: Nothing. There was not a single complaint.

Plussat: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.

Miinukset: I liked everything!!

Plussat: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing

Miinukset: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music

Plussat: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.

Miinukset: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.

Plussat: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Miinukset: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Plussat: love the location, walk to the beach.

Miinukset: the rooms have so thin walls.

Miinukset: Every thing

Plussat: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!

Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Miinukset: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Plussat: people there are very nice and friendly and helpful

Plussat: The staff was super helpful and the service was great

Miinukset: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Plussat: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent

Miinukset: Need one more stair from the beach on the other side and one restroom

Plussat: The best thing is the Beach front area and the views in the room

Miinukset: The food, no real room service, room was dirty,no bottled water or things stocked. Felt like we had to tip all the time. couldn't get breakfast room service or coffee up to the room. breakfast buffet ends at 1030a, too early. crap drinks by the pool

Plussat: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Miinukset: No

Plussat: We love the restaurant, the room, the services...Everything

Miinukset: The day I have to leave

Plussat: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Miinukset: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Miinukset: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Plussat: Show at night was fantastic!

Miinukset: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Plussat: Friendliness of staff/drinks/food/beach/pools

Miinukset: Some things weren’t fixed soon/had to report several times.

Plussat: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Miinukset: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Plussat: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Miinukset: The front desk staff they don't have empathy.

Plussat: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Miinukset: No top shelf alcohol choices.

Plussat: the Swiming pools are good. Staff in swimming pools are good.

Miinukset: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Plussat: Some of the staff people were very nice.

Miinukset: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Plussat: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Miinukset: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Plussat: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Miinukset: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Plussat: We were very pleased with every aspect our stay at the Iberostar Cancun.

Plussat: Everything!

Miinukset: Loved it all

Plussat: The hotel was beautiful and the location was perfect!

Plussat: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Miinukset: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Plussat: Very clean and up to date. Professional friendly staff.

Miinukset: I can't think of anything that we didn't like.

Plussat: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Miinukset: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Plussat: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Miinukset: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Plussat: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Miinukset: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Plussat: The staff

Miinukset: Outdated. Rooms sub par. Allow smoking

Plussat: The architect the people where so friendly and kind

Miinukset: No nothing at all

Plussat: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Miinukset: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Plussat: The waiters at the restaurant made it feel like home.

Miinukset: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Plussat: The hotel was decorated nicely. The room was adequate as well.

Miinukset: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Plussat: excelente lugar muy completo dispuesto a repetir la experiencia.

Plussat: Everything was excellent with this resort. Food, drink, staff and location were perfect

Miinukset: The only slight qibble was there should have been an adults only pool area

Plussat: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Plussat: The food was exceptional. Wide variety of options which was fantastic. The staff are super friendly and very accommodating wanting to help you in every way. Make you feel safe and relaxed and also nice that they remember your name. The room was perfect. Bed was so comfy I didn't want to get up some mornings. Also, each night would come back to curtains being drawn and a little treat left on the side which was yummy and thoughtful.

Miinukset: There isn't anything you can't love about this place. Only downside was the construction work was noisy when you are trying to relax around the pool but I took myself off to the beach instead. Also drinks should be served on the beach.

Plussat: Staff is friendly, and accommodating! The resort is beautiful and offers a wide variety of activities and food.

Miinukset: Music selection

Plussat: The breakfast was exceptional. It was a buffet that was updated each day and they included a lot of variety on pan dulce. Make sure to visit the area below for some more food. The food in the hotel was all exceptional there's around 8 different restaurants. Fortunately, we were able to visit all of them. All the food was great. Make sure to make a reservation for the Argentinian restaurant.

Plussat: We celebrated our honeymoon here around first week of September. We selected this resort because they have a turtle conservation project (they look after the turtle eggs) within the property- which is really a plus point for us. We managed to relax and unwind during our stay here. Whenever we wanted to do some activities, the resort had some activities lined up for their guest- so we were not bored at all even if we stayed 3 straight days at the resort. The personal touches they offer, even without requesting, such as they gave us a "See you soon" cake on our last night's stay. It was really heartwarming! We didn't tell them we were leaving the next day. The service was outstanding. The resort staff were really making sure that the hotel lives up to its standards. We noticed hardwork the staff in the background- those cleaning the sun beds or those cleaning the escalators in the morning needed some praise as well. We are sure there are other staff in the background who makes sure the cleanliness of the resort is well maintained. Kudos to all the staff! The food was excellent as well! I have never felt so full in my life. Great variety of food and drink choices. Yes there is an ongoing works near the pool, hence the loud music to cover the drilling noises. But it didn't bother us. We were busy swimming, sun-bathing and eating by the pool. And oh, the beach was gorgeous! White sand and immaculate blue beach.

Miinukset: One thing though, we only stayed for less than a week and we did not get the chance to book to their steak house restaurant as it is always full. Would it be possible to be more flexible with this? We wanted to try it in our last few days but we were turned down. We told them that on certain day we were out and couldn't reserve on the dedicated time (2-3PM) but asked if they can accommodate us some other time. There should be something that could check if a guest has tried the restaurant during their stay. I am sure other guests are able to eat there more than once during their stay. Another reason for the 9 score was due to the fact that our toiletries was not topped up regularly. On our first day, we were inside the room when our room was supposed to get cleaned. So we asked the housekeeper to go back. Yes, he cleaned the room but didn't supply us with shampoo and soap, etc. We have to ring the operator to request for extra supply after realising the next day that we do not have enough toiletries. The staff took 30-45 mins. to deliver it to our room. As we were keen to get moving on our second day, my husband has to go down to the reception to request for toiletries again. Not realising that it has been delivered. A minor mishap, but better communication among staff will help improve this.

Plussat: Everything was perfect. The room service coffee and pastries were wonderful. The food, the restaurants, the drinks were also very good. Very friendly staff. Would love to come back again.

Miinukset: Nothing!

Plussat: Food options excellent. Staff courteous. Beautiful location and great service.

Plussat: I loved everything about my stay. Food is amazing. The staff are attentive and polite.

Plussat: Where to begin, exceptional stay here at the fiesta Americana CONDESA Cancun. From the moment we checked in to the moment we left the staff were impeccable and made us feel so welcome during our stay. Restaurant wise the Mexican was probably our favourite Restaurant. The pool is really good and the entertainment is there playing songs all day. The swim up bar is quality! If you want a beach day it's literally just off the hotel..whitest of sand. Overall my partner and i had a great time here celebrating our engagement

Miinukset: Nothing

Plussat: beach so bad alot of seaweed

Miinukset: its so good hotel put the beach so bad not clean at all alot of seaweed

Plussat: Leaving.

Miinukset: Nearly everything, bad food, room stunk and ac was lacking, common areas had a generally low quality appearance, service was mediocre. The hotel front desk and management are unaccomodating.

Plussat: Our stay was amazing! We upgraded to the Junior Suite preferred club and it was definitely worth it, the preferred pool was much more relaxing and nice with a great view of the ocean and the staff were very nice and attentive. The room was spacious with an amazing view and the food was insane at all the restaurants. I would definitely come back to this resort!!

Plussat: Secrets The Vine was simply BEAUTIFUL the staff was great and they took care of us. I missed my ride for my tour Secrets Concierge made sure I got there. My friend left her phone on a van after a tour and Secrets made sure she got her phone back. The tour company met us at the airport with her phone.

Plussat: The customer service (the people) were very friendly. The food was amazing. We felt very safe.

Miinukset: The Dragon restaurant in the hotel.

Plussat: Beautiful place and friendly staff.. EXCELLENT ..

Plussat: Everything is good...

Miinukset: At the beach side there is only two people serving all customers, that's the thing I didn't like because it take too long time to order service.

Miinukset: I wish there was more exciting music at the pool

Plussat: Being fairly close to everything we needed!

Miinukset: Some of the food choices

Plussat: Upgraded room means better service

Miinukset: Restrictions on dinner based on your shoes

Plussat: The stafff the hospitality. The food drinks cleanliness everything

Miinukset: Dj needs to play more variety of music. Pop, rap, r-n-b

Plussat: Beautiful property Staff are kind and gracious. Great coffee and pastry bar. Dragons delivered good Mongolian beef. Preferred club lounge worth the additional price. Spa was heavenly. Nice swim beach.

Miinukset: General problem with food production and delivery. Sports bar very old grease taste to wings. Buffet rooms very hot and food appeared recycled from prior day or not at sufficient hot or cold temps. Italian restaurant delivered cold undercooked salmon when crispy well done requested. By the last night 2 in our party were out with food poisoning. Sugar ants everywhere in the rooms.

Plussat: Very nice hotel, great staff and amenities.

Miinukset: The food can definitely use improvement

Plussat: Gorgeous resort with good food and good service. It's a luxury all-inclusive resort.

Miinukset: Glass stall bathrooms in the rooms offered no privacy. Also, the poolside entertainment was sporadic. Would be better if music was played at just one of the 4 pools theoughout the day.

Plussat: Staff was always friendly and very attentive. Beautiful resort.

Plussat: The customer service was amazing. The property was in the best location with limitless entertainment. Everything was awesome!

Miinukset: It was tad dated but everything else was so good it didn’t matter much!

Plussat: Friendly staff, every room had a wonderful ocean front view, food, food, food!

Plussat: Right on the beach, staff is very helpful and attentive. Resturants are great! The cafe with the ice cream and all.kinds of different desserts was awesome! The rooms all have great views. The rooms are great to lounge around on the patio or swim up pool.

Plussat: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.

Miinukset: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .

Plussat: What's not to like! The staff is amazing. Highly recommend the Hyatt Zilara.

Plussat: LOTS ACTIVITIES.

Miinukset: SOME RESTAURANTS NEED FEE, AND POOR STAFF EXPERIENCE. SO MANY REPAIR. ROOM IS OLD AND DIRTY

Plussat: Couldn't ask for a better property. The food, the drinks cleanliness, attention to detail and service.

Miinukset: Nothing to not like about this property

Plussat: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.

Plussat: Different foods at all time! Always something to do!

Miinukset: Pillows and mattresses way too soft! Bathrooms I hotel had no hooks for purses, etc. Water aerobic classes cancelled at different times and students had no way of knowing this!!

Plussat: All was well !

Miinukset: N/A

Plussat: The variety of food and drinks available were excellent The service by the waiters and bartender was impeccable. Our rooms and facilities was well maintained .

Miinukset: Constant upselling, do you want to rent a cabana, do you want to book a massage, do you want to schedule an excursion?? All day every day upselling.

Plussat: The location is great,PARADISE! This is the best location i have ever stayed in my life,i dont fiind my words to expresse my gratitude for all the stuff. I can name Marco from the breakfast,Alan and Alicia from management team,Javier also. First time in Cancun for me defintly not last and defintly i will come back here.

Miinukset: There is absolut nothing to complain about.

Plussat: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!

Miinukset: Only 1 breakfast restaurant choice

Plussat: The breakfast was excellent and the hidden garden restaurant..amazing

Miinukset: The first day the housekeeking didnt clean our room.

Miinukset: Food

Plussat: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Miinukset: that I couldn't stay longer

Plussat: This hotel is one of the better ones from our experience of inclusive hotels around the world. Location is great with proximity to beach and shopping malls. Room is clean and modern. A good variety of restaurants. Pools aren't the largest but comfortable (not too crowded) to swim in. I especially like the fact it's adult-only, making the hotel much quieter.

Miinukset: (1) Depending on when you go to the pool, the beach chairs may not be sufficient. It's also obvious that some towels were left on the chair giving people the impression it's occupied while the guest has already left. (2) Dinner at the MB restaurant was a bit disappointing - "catch of the day" tastes quite fishy (the not-so-good type of fishy), and we chewed into a lot of fish scales. (3) Overall we got help when needed and asked, but i did not experience the "superb hospitality" or any "special touches" that this hotel was so often commented on, despite I made it clear at booking that we were celebrating an anniversary. Perhaps because we were staying only 1 night, and the hotel staff would focus more on people who stay longer. Not that we are super upset about it, just different vs my expectation.

Plussat: The staff are all very friendly, pools are fantastic, free foot massage with cabana was very relaxing, love the spa-like aroma throughout

Miinukset: Schedule of events and restaurant options not always accurate

Plussat: The food was amazing

Miinukset: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Plussat: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)

Miinukset: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .

Plussat: There was beautiful view to the ocean, nice beach and pool area, nice sunny weather. there are many possibility to have an excursion (snorkeling, maya ruins, etc).

Plussat: Never thought that this hotel will be so good! Italian, Japanese, Mexican and allot more food! The variety is big. You will not get hungry. 24 hours room service works fine. Room + hotel is very clean! They cleaned my room 2-3 times a day! Wifi is great!

Miinukset: Nothing

Plussat: Very nice room with the most comfortable bed we had ever had, nice view. Great room service and pool concierges were awesome. The hidden garden restaurante was really delicious.

Miinukset: There is a cabans on the pool and Beach for extra charge which was a bit disapointing, the mb restaurante is not that good as the others and deserts where not good. We would prefer more fresh salads at breakfest.

Plussat: Loved the pool and jaccuzi. Great buffet breakfast. Lovely hotel and nice staff.

Plussat: the staff are the best; we welcoming

Miinukset: no

Plussat: The staff was extremely professional, friendly and helpful. The hotel was very clean and in a great location.

Miinukset: No.

Miinukset: Food needs to improve

Plussat: Everyone at the hotel ( front desk, cleaning staff, and waiters) made me feel at home and made my stay in Cancun a great experience! I will definitely be staying at the JW next time I come back to Cancun!

Plussat: First time visiting since rooms were remodeled. Like the new rooms, location still great and staff still very professional and friendly.

Miinukset: Need to remodel/refurbish pool area and elevators. Why skimp on these important parts of your hotel?

Plussat: Classy, staff was professional and friendly, food was delicious..also 150 flavors of margarita!

Miinukset: nothing

Plussat: Everything

Plussat: All- location, service, food. Great job

Plussat: Just perfect and even better if you book the Club 91 package

Miinukset: Nothing

Plussat: Excellent breakfast and the accommodations superb thanks

Miinukset: Longer stay

Plussat: the staff are the best the chairs at the pool are amazing

Miinukset: the new rooms are a bit bland; 100% new, but more color is needed to make the rooms more vibrant and upscale

Plussat: The staff was so friendly and helpful. The hotel is beautiful and the food delicious. Will definitely be coming back!

Plussat: The food here is worth the money. I found the food at every restaurant was really great. In the past I have stayed at all inclusive resorts which is great if you drink a lot but I found the food lacking in quality. You get what you pay for.

Miinukset: The room promised a sound system to hook up to my phone but the crappy dated ihome clock radio only had an iphone 4 connection. The maid kept putting everything out or on the floor in our suitcases mixing up our clothes. They could have better shopping.

Plussat: Breakfast excellent. All facilities and services- Excellent! Hospitality- most Excellent! If ever I get married, I'm coming right back for a 2 week stay!

Miinukset: None. Keep up the good work!

Plussat: clean quiet location

Miinukset: Spa is not up to 5 star standards limited dining choices

Plussat: The beach is awesome !

Plussat: Excellent staff, service, execution of all activities and duties were top-notch. Everyone was friendly and knowledgeable. Very nice accommodations

Miinukset: I can’t think of a thing

Plussat: Old fashion hospitality. From the desk,staff on arrival colette and others at check,in. Through out stay and checkout. The entire,stay throughout

Miinukset: The loud lounge entertainment Good. Singer. But crasy loud that we decided not to have a night cap

Plussat: loved everything. lovely experience

Plussat: Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

Miinukset: Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

Plussat: Everything was wonderful

Miinukset: I was given one room in the third floor and there were bugs coming from the balcony. I was moved to a room in the 4th floor but there was a bad smell coming from the AC.

Plussat: Beautiful resort overlooking stunning water Excellent staff who were polite and great at their job

Miinukset: Good was good not great

Plussat: Great service that is unmatched. A very warm and welcoming atmosphere

Plussat: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Miinukset: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Plussat: Beach location

Miinukset: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Plussat: The Room was great! Beds were super comfortable. The kids loved the little kids center. Beach was clean and beautiful!! And the scents in the lobby is sooooo wonderful, I just loved walking through the doors.

Miinukset: This was our first vaca with our kids (9,6). We typically stay at the Sun Palace (kid free) so the difference there was obvious. The restaurants were so busy that the wait time would be over an hour. So we ended up eating room service just about every meal except breakfast.

Plussat: Beach.

Miinukset: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.

Plussat: Palace Resorts are always an enjoyable experience

Miinukset: No

Plussat: My stay here was way beyond my expectations. Since I was a kid I wanted to stay in this hotel because it was appearing in some telenovelas that were widely popular in my country. I had amazing experience, everything was spectacular, from check in to rooms, food, view.

Plussat: The royal service is amazing. Was perfect

Plussat: The staff was great!

Miinukset: That our room didn’t have a jacuzzi tub

Plussat: Food, spa and pool

Plussat: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Miinukset: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Plussat: Fantastic staff!! Great food and lots of entertainment...

Miinukset: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Plussat: Everyone and everything about the hard rock Cancún is amazing

Miinukset: N/A

Plussat: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Plussat: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

Miinukset: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Plussat: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Miinukset: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Plussat: I love it all the staff, the food, and place itself.

Plussat: Friendly stay all inclusive w 24 hour room service

Miinukset: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

Plussat: It’s was beautiful!!!

Miinukset: It was real relaxing

Plussat: Everything was so good all things were good best place ever

Miinukset: If the ride was cheaper or free to go to and from the airport

Plussat: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Miinukset: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Plussat: Having a positive staff all around really makes the whole experience enjoyable. Everyone was so accommodating, welcoming and very polite. The ocean was SO blue ive never seen anything like it! The food was delicious as well! And we loved our ocean view from our floor

Miinukset: Im a night owl so there wasn’t much to do at the resort past dinner time. However it’s a quick bus ride down the street to all the bars and clubs! So our location was great

Plussat: Everything

Miinukset: No night life like a show,movie or something after supper

Plussat: Very customer oriented and great food !! Would love to go back

Miinukset: None

Plussat: Our room overlooking the beach was just gorgeous - spacious, comfortable, clean, amazing huge balcony.....I could go on and on. We loved our stay here, it was our first time in Cancun and we definitely will be coming back for more. Great location, staff that go over and above all expectations - special mention of Marcelo Marquez Lopez for exceptional service, diverse food options to cater for all and delicious cocktails. Loved this place and it made 5 nights feel way too short!

Miinukset: The only small complaint we had over our 5 night stay was that our WiFi started acting up and being very patchy. They came to reboot it but it wasn’t much help.

Plussat: Food was generally nice, I have enjoyed the buffets especially. Most of the staff will try to be really helpful and nice, it was greatly appreciated. The pools were clean and nice. The rooms are quite big.

Miinukset: One of the staff members decided to chill in my room on the night we arrived and left our bags. Took the bedclothes from only one of the bags and left a piece of old chocolate on the bed. Some of the waiters made us feel very uncomfortable (in the cevicheria). Wish they were offering some clips for wet clothes or a way to dry them, after all it’s a leisure place by the sea.

Plussat: The restaurant outside was really good. If you have a time, visit Captain's Cove. Their food and service were much more better than hotel.

Miinukset: The concierge insisted a lot their promotion and didn't let us rest. It's so uncomfortable. The pool was always dirty you can see lots of dirty things. There was no activity in the night for guest It's quite boring in the night compared with other all inclusive hotel in Cancun

Plussat: Beach was awesome

Miinukset: All inclusive was not worth the money. Food was terrible and selection was sub par. Every time you visited the buffet they required that you leave your room card with the waiter. Speciality restaurants not on site & food was awful.

Plussat: The staff were very friendly and welcoming. Furniture were brand new. Beach was amazing

Miinukset: The only thing i did not like about the hotel is the food. they never change the buffet, the same menu everyday.

Plussat: Staff so friendly

Miinukset: Nothing

Plussat: Service is incredible!

Miinukset: Restaurant choices on the premises.

Plussat: All the hotel services were pretty good! Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!

Miinukset: The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!

Plussat: FIRST TIMER** We stayed at the Royal Sands for our honeymoon and the all inclusive package was phenomenal! Royal Sands is 1 of 5 Royal Resorts so you have access to their pools and restaurants as well. Royal Sands used to be a timeshare so you will meet a lot of owners that have been going there for 20 years during your stay. Food - We ate at Captains Cove (everything was perfect), La Veranda (buffet, theme nights, hit or miss), and Hacienda Sisal multiple times. Sidelines Bar will have ALL the games and bar food. Tuesday & Wednesdays are their "Friday & Saturday's" so they will have karaoke til Close/Midnight. Room service has good food all day everyday but they don't speak very good English. Shuttles - free to any Royal hotel or Royal restaurant but run on a schedule so make sure you know what time you will be picked up or you'll have to take a taxi or the public transportation bus. Taxis - always ask the price or negotiate. There's maybe 3 companies and they all have a sheet they go by. Captains Cove = $9 USD, Marina Chac Chi $17-$25 USD, Airport $26 USD. Airport Transportation available thru their travel agency also $11.60 USD per person. Royal Market - expensive. Sunscreen $15, bug spray $15.. 2 pools - 1 is quiet and the other is loud with 2 pool bars, they also have servers that will get you drinks or food Spa is great and has a hot tub in the locker rooms. Security - very secure, they walk the beach, pool, and always ask your name and room number any time you leave so they know who's coming and going. Laundry - large area to do laundry. Cost $5.60 USD per 3.5 kg load to do it yourself. All Inclusive Guest - always sign a tab/receipt anywhere you go, even the pool bars, they will always ask your name and room number even to keep track of your $0 drinks. Currency Exchange - at the front desk but don't bother, they will accept USD or pesos EVERYWHERE. Calculate on google.

Miinukset: Bed uncomfortable. Bars close too early. Royal Market too expensive.

Plussat: Careful attention paid by the staff. A+

Plussat: The hotel area and the staff were just great, the pool was also great and obviously the beach area...

Miinukset: There was no variety and very simple food in the breakfast buffet, ... the same with the restaurant located at the beach area for Mexican food, really expensive and very poor portions, I really believe that this great hotel could offer something much better for the same price...

Plussat: The friendly staff and the all you can eat breakfast buffet

Miinukset: Expensive drinks

Plussat: I enjoyed the view of the sea from the room. The room was clean and had all the essentials.

Plussat: English speaking staff. Very clean. Good pool and beach quality. Restaurants and good bars in and around hotel

Miinukset: Room service menu was short for a 1 week stay

Plussat: I love the location to the beach, surrounding restaurants, and bus stop! It was excellent

Miinukset: The construction but it was ok they made it very quite

Plussat: location staff beach

Miinukset: none

Plussat: Attentive and responsive staff. Excellent basic and specialty foods in varied choice of restaurants. Beautiful pool, spacious lounging areas, convenient outdoor bar and facilities. Gorgeous beach. All of the above while part of the hotel is being renovated!

Plussat: The beach next to the hotel is beautiful. The cleaning if the room was very good.

Miinukset: We had the worst experience at this hotel during our honeymoon. The hotel was in construction during our stay and they didn't tell us about it. The price was high and we had expectation to a better hotel, but everythind is old and only one elevator in the hotel was working dyring our stay. The breakfast at the hotel is tastefull and not fresh at all and costs a fortune. The towels they give out for the beach are old with holes and stains. In addition the restaurants inside the hotel are very pricy and thel food is bad. I will never visit again a Marriott hotel.

Plussat: I was absolutely blown away with the service from this hotel. The rooms are clean and always touched up a FEW TIMES in the day :) , we had a good view- slightly facing the ocean, but it also had the walk out to the ocean

Miinukset: The two things I wasn't happy about was the additional fee at the hotel that I was not informed about in advance. And they did not have all inclusive breakfast.

Plussat: i liked that the staff was really professional and courteous. then we also got an opportunity to help release the baby turtles and that was a great experience.

Miinukset: that there was some construction going on.

Miinukset: The hassle of getting my money back for double booking. My room was next to the elevator and one wall next to the ice machine... too much noise by the machine and by people. During the Day, it was under renovation,so much noise again.