Vertaa hotellit Cancún

Plussat: Architecture

Plussat: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Miinukset: Nothing to doesn't like there.

Plussat: Everything was amazing. All inclusive is best.

Miinukset: Hard to find anything that was bad. Would do it again.

Plussat: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.

Miinukset: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .

Plussat: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.

Miinukset: The gym didnt have AC sometimes.

Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Miinukset: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Plussat: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!

Miinukset: The room had a musty odor which after the second day I got used to.

Plussat: Friendliest staff I ever encountered.

Plussat: clean rooms curteous staff

Miinukset: the rain

Plussat: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.

Plussat: Everything. From the room to the facilities. The people were so helpful and friendly!

Miinukset: Nothing. Everything was great!

Plussat: Right next to the beach

Miinukset: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.

Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Miinukset: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Plussat: clean quiet location

Miinukset: Spa is not up to 5 star standards limited dining choices

Plussat: This resort has the best beach and pool service we've ever experienced.

Miinukset: The resort was hosting other large convention-type groups with some immature guests.

Plussat: Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

Miinukset: Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

Plussat: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.

Miinukset: Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.

Plussat: Great service that is unmatched. A very warm and welcoming atmosphere

Plussat: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

Miinukset: The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

Plussat: The front desk

Plussat: The food and service

Miinukset: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say

Plussat: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Miinukset: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Plussat: Everything

Miinukset: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.

Plussat: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Miinukset: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Plussat: Everything

Plussat: service, food, location and entertainment

Plussat: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean

Miinukset: There was nothing I do not like about this place

Plussat: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.

Miinukset: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.

Plussat: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Miinukset: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Plussat: The room was very nice and the cleanliness of the hotel was great.

Miinukset: The food was lacking but that is somewhat understood at a resort.

Plussat: Great seating and overal service was wonderful....but....

Miinukset: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.

Plussat: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.

Miinukset: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.

Plussat: Food was awesome

Miinukset: Time share salesman are annoying

Plussat: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.

Miinukset: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program

Plussat: Nice pool and bars. Comfort rooms. Close to the beach.

Miinukset: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.

Plussat: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.

Plussat: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.

Miinukset: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.

Plussat: By beach, free drinks

Miinukset: Staff was rude. Rooms and restaurants were warm and muggy. Customer service was poor.

Plussat: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.

Miinukset: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.

Plussat: Great service, best I've ever had

Miinukset: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway

Plussat: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.

Miinukset: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent

Plussat: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.

Miinukset: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.

Plussat: Food was great as well as location. Great services throughout hotel.

Miinukset: The beds were not very comfortable

Plussat: Great lobby and rooms. Food was good and over priced. Grounds were well maintained. Staff were professional and courteous.

Miinukset: Nothing

Plussat: Friendly staff, gorgeous beach, spacious pool and hot tub

Plussat: Location was perfect. Guests were very polite.

Miinukset: What little money (pathetic amount) Marriott pays their employees and knowing that the employees are charged for what little food they eat on site. Cleaning staff was great, front desk very helpful. Tour operator was not helpful.

Plussat: Great beach Lots of beach chairs Good service Great beachfront views Big rooms with big balconies

Miinukset: Some better restaurant options--more authentic/local Outside breakfast dining option would have been nice Had a big balcony but some sun lounging chairs would have been nice

Plussat: I really enjoyed everything!

Miinukset: No coffee maker in rooms

Plussat: Loved the location of the hotel right on the water. We were there at the end of September, so it wasn't too crowded. The hotel was absolutely beautiful with great seating if you want to have a nice chat over coffee with your friends, like I did. The rooms were very clean and housekeeping did a great job each day of restoring it back to new. The gym was great - I actually went every single day. Overall everything about this hotel was pretty great, especially for the price. The hotel is close to a bus line in order to access main parts of town, i.e. Market 28 and the nightlife. The Champion restaurant/bar that attaches to the hotel has good food and fun karaoke at night, and wasn't too crowded either.

Miinukset: There wasn't a lot of cheap food options nearby the hotel, which made it slightly difficult to stay on a budget (since we weren't all inclusive).

Plussat: Staff was friendly and very helpful; good location with bus stop right in front, and of course, right on the beautiful beach; several restaurants in the hotel

Miinukset: pool is pretty simple, not huge, (but still very nice)

Plussat: The rooms were clean, the facilities were great, and the service was incredible. Everyone we encountered was so nice, attentive, and helpful! There are tons of chairs on the beach and a good number with umbrellas for those who want shade. The staff at the beach bar were always so nice and fast. They will make sure you have everything you need for the whole day. Get the Ceviche -- it's great!

Miinukset: Check-in/Check-out were a bit rough. While the staff was still very friendly, both processes were veryyyy slow.

Plussat: I love the family oriented atmosphere.

Miinukset: The cleansing product used the smell is too strong and the bath tub can be a little cleaner and the light switch needs cleaning.

Plussat: Comfy bed. Beach. Pool breakfast

Miinukset: Advertised as all inclusive but is not. Lots of construction on the top level

Miinukset: I loved it. No bad comments.

Plussat: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.

Plussat: Great Room junior suite Nice beach Great Staff

Miinukset: I would think 2x if you're traveling solo. This hotel was couples, families.

Plussat: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.

Miinukset: You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.

Plussat: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.

Miinukset: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.

Plussat: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.

Miinukset: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.

Miinukset: Vacation club sales pitch.

Plussat: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.

Plussat: It is top three resorts in Cancun easily.

Miinukset: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.

Plussat: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.

Miinukset: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.

Plussat: Good food

Miinukset: staff Darcel rude and very unprofessional

Plussat: Everything was amazing !

Miinukset: Our sink over flowed in our second room

Plussat: Everything is top notch.

Miinukset: Room location was horrible.

Plussat: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Miinukset: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Plussat: Beach location

Miinukset: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Plussat: The overall property was beautiful. The pools were great and we had a lot of fun playing pool volleyball everyday. The food was great and had enough options to never get bored. The service was wonderful and we are so glad we were able to get the upgrade to the Grand level room with Concierge through our Kayak booking!

Plussat: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!

Miinukset: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.

Plussat: I spent my honeymoon here and it was amazing. The food is excellent and there's a lot of variety. Our room looking out on the beach was perfect and a fully stocked liquor cabinet was a nice surprise. The guest relations people helped us use the majority of our resort credit on excursions we loved.

Miinukset: I didn't like how the first thing you do after checking in is having to sit down with a guest relations person who tries to get you to attend a timeshare tour. We told them no outright and they didn't bother us about it again however.

Plussat: Everything was amazing from the moment we arrived. The front desk greets you with a refreshing welcome drink, cold towels to cool off and a flower for me. The hotel staff is amazing, food is excellent and drinks and alcohol selection are great and on the high end side. If you're looking for a romantic getaway, couples only, no kids, this is a great place. Oh yeah, the beach is amazing too!!!

Plussat: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Miinukset: No top shelf alcohol choices.

Plussat: We were very pleased with every aspect our stay at the Iberostar Cancun.

Plussat: Food, spa and pool

Plussat: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

Miinukset: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Plussat: Fantastic staff!! Great food and lots of entertainment...

Miinukset: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Plussat: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

Miinukset: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Plussat: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Miinukset: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Plussat: Friendly stay all inclusive w 24 hour room service

Miinukset: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

Plussat: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Miinukset: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Plussat: There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good.

Miinukset: Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.

Plussat: All the hotel services were pretty good! Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!

Miinukset: The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!

Plussat: Pools Beach Service Beachfront Cabanas Staff was super polite and helpful Food was really good

Miinukset: I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.

Plussat: Everything is perfect!!

Plussat: Staff was always friendly and very attentive. Beautiful resort.

Plussat: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.

Miinukset: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.

Plussat: We liked a good food and service was excellent

Miinukset: There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner

Plussat: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!

Miinukset: There is nothing we didn't like!

Plussat: the massages at the spa were incredible!!

Plussat: Room was clean. Staff were friendly and helpful.

Miinukset: Food is just okay. Not sure if it's because it wasn't peak season by then.

Plussat: Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!

Miinukset: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!

Plussat: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Plussat: Best on the strip

Plussat: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!

Plussat: Nice food and stuff.

Miinukset: Room with two separate beds. Uncomfortable

Plussat: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.

Miinukset: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.

Plussat: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Miinukset: that I couldn't stay longer

Plussat: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment

Plussat: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.

Miinukset: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.

Plussat: The perfect hotel - paradise.

Miinukset: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.

Plussat: Gorgeous property, delicious food, excellent location. Highly recommend !

Miinukset: Staff is pushy to up-sell other products

Plussat: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.

Miinukset: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.

Plussat: Food was not good , place could use some updates

Plussat: The pools are amazing, the grounds well kept and the staff are all friendly.

Miinukset: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.

Plussat: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Miinukset: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Plussat: Every room is clean I like size of the bedrooms nice view the pool area

Miinukset: Two different main entrance having to walk a lot layout of the hotel

Plussat: Close to a shopping mall. Walkable to a tourist shopping mall

Miinukset: The food is ok but it takes way too long. sometimes it takes more than 40 mins of wait after ordering.

Plussat: awesome room and pools. the beach was the best

Miinukset: not enough authenticity

Plussat: Liked/Loved: -Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you! -Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown was "Mega", Walmart, Costco, etc to get groceries. Just south was a grocery store called Soriana in Kulkukan Mall. Great restaurants within walking distance. Great food within the resort. You can find everything you are looking for within walking distance of the resort. La Isla shopping right across the street. Bus stops right in front of the resort. Everyone says to ask for the higher levels. We stayed on the second floor and took the stairs...nice to not have to wait for elevators. -Resort: Activities for all ages. You find your people...playing volleyball, kids club, sports lounge, by the pool, or down on the beach. -International: We met people from all over the word staying at this resort (Russia, England, Paraguay, Spain, Qatar, Canada, USA)

Miinukset: Disliked: It's Cancun! What is there not to like _______ ? (if you fill in the blank, don't go). Okay, I did not like the ugly drunk Americans.

Plussat: Ocean and pool is nice

Miinukset: Poor communication Lots of empty promises Uncomfortable couch bed. My daughter had to sleep on the floor View of a palm tree and not the beach No help trying to extend stay

Plussat: The same staff year after year. So friendly and gorgeous beach and pool! Location is great and love having washer and dryer in the room. We have already booked our return!

Miinukset: Loved it all!

Plussat: An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.

Plussat: Alicia our personal concierge was grade A.

Miinukset: Don't ever book with getaroom.com. They are a HUGE scam.