Cancún hotellia

Plussat: room and atmospfere are great...

Miinukset: Breakfast and dineer are very expensive..!

Plussat: Architecture

Plussat: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Miinukset: Nothing to doesn't like there.

Plussat: The service was the best across the board of any hotel I have been to. Everyone was so gracious and hospitable! The food was exceptional and so were all of the facilities.

Plussat: "Perfect" will be the best word to describe our stay at Nizuc! The rooms are enormous, well designed and has an amazing view. The staff was amazing, highly professional, helped with anything that we wanted and beyond and didn't let us do anything beside relaxing! Whenever you meet one of the staff member, they will welcome you with their special greeting gesture. All the restaurants was great despite the fact that they are a bit overpriced and we really didn't felt that we need to go out from the hotel in order to eat something. The pool / beach area is geniusly designed - you can relax at the pool area, move to the beach area and then relax at the shadow area - really amazing!

Miinukset: That we didn't took more days at Nizuc

Plussat: The design.

Plussat: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Miinukset: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Plussat: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Miinukset: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Plussat: Breakfast was good, but I really think it should have been included in the cost, given how much the stay was...

Miinukset: Having to pay for breakfast - that's it!

Plussat: Actually everything...but especially the property/architecture

Miinukset: It is a little bit expensive They should avoid plastic bottles and cans

Plussat: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.

Plussat: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Plussat: Everything is great

Miinukset: Nothing

Plussat: The food and service

Miinukset: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say

Plussat: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Miinukset: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Plussat: Everything

Miinukset: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.

Plussat: Everything is great! Food is better than expected

Miinukset: The only thing I didn’t like was the one thing I paid for, spa package... the facial they didn’t even remove my makeup.

Plussat: The staff was incredibly helpful, polite, thorough, warm, and welcoming. The service we received was the best we’ve had. Both of our butlers were exceptional. This was the most relaxed I’ve felt in a very long time. Additionally, the property itself is impeccable.

Miinukset: There were times when we felt *too* catered to. We turned on the do not disturb a couple of times, but that didn’t stop staff from ringing the room and seeing if we needed anything. I had an allergy flare up one day that left me mostly bedridden, but I kept having to get up and tell housekeeping and other staff that I was trying to sleep.

Plussat: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing

Miinukset: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music

Plussat: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.

Miinukset: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.

Plussat: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Miinukset: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Plussat: Perfect location and its got all the amenities you need and staff were friendly

Miinukset: No

Plussat: Friendly staff

Miinukset: Every thing

Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Miinukset: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Plussat: Friendly staff, great facilities, wonderful location, extremely clean. Good selection of restaurants and bars.

Miinukset: Some guests "reserve" beach and deck chairs (by placing towels or personal items on them) even when they are not nearby. The hotel says that this is not allowed, but there seems to be no enforcement of that rule.

Plussat: people there are very nice and friendly and helpful

Plussat: The staff was super helpful and the service was great

Miinukset: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Plussat: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Miinukset: No

Plussat: We love the restaurant, the room, the services...Everything

Miinukset: The day I have to leave

Plussat: The service was excellent great location, good food variety

Plussat: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Miinukset: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Miinukset: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Plussat: Staff was great

Miinukset: Night life could have been better

Plussat: The breakfast was excellent and the hidden garden restaurant..amazing

Miinukset: The first day the housekeeking didnt clean our room.

Plussat: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Miinukset: that I couldn't stay longer

Plussat: The food was amazing

Miinukset: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Plussat: The service was fantastic, they accommodated is so well. They remembered our names, it exceeded our expections. We are considering having our wedding ceremony here.

Miinukset: The elevators

Plussat: Everything

Plussat: Great facilities and staff are extremely professional and helpful. The pool and the beach are unbelievable and the service is incredible...never left without a drink! Best service I have ever experienced!

Plussat: It was a great experiences for us. The pool was so clean and the view was amazing. The sand of the beach was soft and smooth. I like the buffet restaurant had verity selections of food and veggies, all staff was welcoming and alway nice to us. The mb restaurant offered us a nice dessert and our server knows it was our last night at Live Aqua, so he brought the dessert had " Have a nice trip" and " See you soon" and drawing the trees and ocean on the plate. It was so sweet. I did not realize it is an adult only property which was worth the money for couples or friends to stay. There was live music at the bar almost every night. Room service food was good as well. I did not have time to check out the spa, but once I walk in to the property I can smell the fresh water and nice moist clean. It was my first time visiting Cancun and this resort just make me want to go back soon.

Miinukset: N/A

Plussat: Service is excellent

Miinukset: Nothing

Plussat: Very nice room with the most comfortable bed we had ever had, nice view. Great room service and pool concierges were awesome. The hidden garden restaurante was really delicious.

Miinukset: There is a cabans on the pool and Beach for extra charge which was a bit disapointing, the mb restaurante is not that good as the others and deserts where not good. We would prefer more fresh salads at breakfest.

Plussat: All the food and restaurants service were perfect. Great staff, awesome menu, great drinks!! There was a guy in charge of F&B department always talking to us to make sure everyhting was good. He was very attentive and nice. Loved the breakfast also. The room was great and very clean. Service at the pool and beach also great.

Miinukset: I didn't like that, just when we arrived a staff approached us to convince that we had to take a 45-60 minutes speech of Posadas Group in order to get discounts on SPA and restaurants that were not included in our package. She was a bit pushy and even said that the weather forecast for the next days was rainy and the SPA would be crowded - which was not true, it was sunny all days. It is not nice when you arrive to have this kind of news, makes you disappointed. The other think that for us was not nice was the chairs/beds on the pool. Nobody told us that it was an additional service, so in the first day, we just chose a place to stay and the person that did the reservation for that bed approached us, making us feel very embarrassed. On the next days, we noticed that it was very hard to choose a place to stay in the pool, all chairs taken and many beds only for additional purchase. Many people would just arrive early in the pool and leave a hat or something in the chair in order to save it for later.

Plussat: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Miinukset: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Plussat: Everything

Miinukset: Nothing, it was perfect

Plussat: Amazing View.

Miinukset: Old elevators.

Plussat: I like everything about this property very clean

Plussat: Great location, lovely pools.

Plussat: the staff are the best; we welcoming

Miinukset: no

Plussat: Very good and confortable place. Excellent service.

Miinukset: The room is a little bit dark.

Plussat: The staff was extremely professional, friendly and helpful. The hotel was very clean and in a great location.

Miinukset: No.

Plussat: Everyone at the hotel ( front desk, cleaning staff, and waiters) made me feel at home and made my stay in Cancun a great experience! I will definitely be staying at the JW next time I come back to Cancun!

Plussat: First time visiting since rooms were remodeled. Like the new rooms, location still great and staff still very professional and friendly.

Miinukset: Need to remodel/refurbish pool area and elevators. Why skimp on these important parts of your hotel?

Plussat: Stunning resort, super clean, beautiful private beach with white sands and crystal blue waters. The staff went out of their way to be helpful. Food was incredible. Facilities were spot on, the indoor pool was in a gorgeous room facing sunset. Literally nothing to fault about this resort, would highly recommend.

Plussat: All- location, service, food. Great job

Plussat: the staff are the best the chairs at the pool are amazing

Miinukset: the new rooms are a bit bland; 100% new, but more color is needed to make the rooms more vibrant and upscale

Plussat: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Miinukset: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Plussat: Beach location

Miinukset: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Plussat: Beach.

Miinukset: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.

Plussat: Palace Resorts are always an enjoyable experience

Miinukset: No

Plussat: Show at night was fantastic!

Miinukset: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Plussat: Friendliness of staff/drinks/food/beach/pools

Miinukset: Some things weren’t fixed soon/had to report several times.

Plussat: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Miinukset: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Plussat: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Miinukset: The front desk staff they don't have empathy.

Plussat: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Miinukset: No top shelf alcohol choices.

Plussat: Some of the staff people were very nice.

Miinukset: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Plussat: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Miinukset: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Plussat: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Miinukset: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Plussat: We were very pleased with every aspect our stay at the Iberostar Cancun.

Plussat: Nice and helpful people, very good food (with one exception)

Miinukset: Slow elevators, horrible Japanese restaurant

Plussat: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Miinukset: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Plussat: Very clean and up to date. Professional friendly staff.

Miinukset: I can't think of anything that we didn't like.

Plussat: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Miinukset: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Plussat: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Miinukset: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Plussat: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Miinukset: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Plussat: The staff

Miinukset: Outdated. Rooms sub par. Allow smoking

Plussat: Riu Palace Peninsula is a classy hotel for all ages! The staff are all nice and attentive to your needs. They have good selections of food at the buffet restaurant. They have fun activities everyday (foam pool party is the best) unlimited food and drinks!

Miinukset: Not really an issue but this hotel is located 10-20 minutes aways from the heart and night life of cancun. You need to ride a bus ($1) if you want to just walk and visit the souvenir shops and the luxury lane/shops. Bus stop is 1-2 min walk from hotel.

Plussat: The architect the people where so friendly and kind

Miinukset: No nothing at all

Plussat: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Miinukset: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Plussat: The waiters at the restaurant made it feel like home.

Miinukset: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Plussat: The hotel was decorated nicely. The room was adequate as well.

Miinukset: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Plussat: excelente lugar muy completo dispuesto a repetir la experiencia.

Plussat: The bartenders did a better job at making cocktail drinks than the diamond-rated hotel we went to for a day pass only at Playa. Also, all staff here gave excellent services!! The beach is blue and beautiful unlike the ones at Playa. The food in all restaurants were really delicious! The steak at San Telmo was my highlight!

Miinukset: Pool closes at 7 pm. I think that's early. Would be nice if it's open til 9 pm.

Plussat: Great buffet food and newly refurbished buffet room. Enjoyed the seafood restaurant next to the beach. Nice access to beach and swimming pools

Miinukset: One of the outdoor restaurants under major construction. Quite a lot of dust and noise. Lack of bathrooms outside, where are bathers going to the toilet?!

Plussat: The restaurants were very good.

Miinukset: Just one bathroom around of pools.

Plussat: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Plussat: Oceanfront room has an outstanding view! Great all-inclusive breakfast and lunch buffets

Miinukset: Rooms are a bit old, need renovation esp bathrooms.

Plussat: The beach is the best beach you can get and the the staff is super friendly and sweet. I loved it there

Plussat: Good breakfast and also good location. and all staffs are very kind.

Plussat: Food options excellent. Staff courteous. Beautiful location and great service.

Plussat: I loved everything about my stay. Food is amazing. The staff are attentive and polite.

Plussat: Everything at this resort is above excellence. I can not say one bad thing from the service, food, friendliness, cleanliness etc. This place is absolutely amazing on every level and a must stay for you! I can’t begin to say how wonderful every single employee is and they all really cater to your vacation needs to make it perfect. Outstanding resort. Can’t wait to go back!!!

Plussat: beach so bad alot of seaweed

Miinukset: its so good hotel put the beach so bad not clean at all alot of seaweed

Plussat: Leaving.

Miinukset: Nearly everything, bad food, room stunk and ac was lacking, common areas had a generally low quality appearance, service was mediocre. The hotel front desk and management are unaccomodating.

Plussat: 4th time here. Service is always fabulous, especially at the preferred pool and lounge.

Plussat: Beautiful beach and view, good food at all of the restaurants, clean

Miinukset: Our last night there our whole room smelled like sewage

Plussat: Well appointed and maintained all inclusive resort with excellent security Staff were delightful

Miinukset: Occasional drainage smell from some areas Food generally very good - but let down occasionally in quality Had to wait ...sometimes up to 40 minutes to be seated at one of the 6 restaurants and generally a 5/10 minute wait for breakfast

Plussat: The host Paul and all of the staff were amazing during the stay. We let them know the hotel did not meet our expectations for our honeymoon and they did everything they could to make it enjoyable for us, arranging nice dinners etc. The food itself was to a very high standard. Our favourites were the grill and olios. The staff definitely go the extra mile to try and make each and every guest happy during their stay which we are very thankful for. The spa and gym were very peaceful. We were very happy with the room itself and the level of cleanliness upheld by housekeeping.

Miinukset: We booked for our honeymoon and found the resort to be extremely crowded and not very relaxing. We took a lot of time researching where to stay to ensure the hotel wasn't too party but found this to be very different compared to another resort we stayed at in Riveria Maya. The secrets website did also call out being a honeymoon destination so we thought we had made the right choice. There were a lot of larger groups which were extremely loud especially at dinner after they had been drinking all day by the pool. All the pools felt really close together so not a lot of space for the guests. At times it took a while to get tables at restuarants or breakfast services. Would recommend the hotel to be clear on what clientele they are marketing themselves to as it is hard to please various types of groups when they arrive at the resort.

Plussat: Being fairly close to everything we needed!

Miinukset: Some of the food choices

Plussat: Upgraded room means better service

Miinukset: Restrictions on dinner based on your shoes

Plussat: - the beach - swimming pools - size of the room and balcony

Miinukset: First of all, we stayed in a preferred club junior suit with lounge access, and we faced the below things: 1- room service: would take forever to bring the order, even on the poolside. 2- staffs act like they don’t care about you and your problems. - someone stole my cigarettes in the private lounge pool, and no one care about it from the staff until we escalated it to the restaurants’ manager. Except one girl (Jessica) she was very nice and helpful, she care about our problem. Unlike one of the staffs who said that this is your responsibility and if you need we will give you money for that cigarettes

Plussat: Staff was absolutely outstanding. Best overall service I have received. Rooms were clean and comfortable. Beach was beautiful and in a great location. It rained the first day of our stay and there was plenty going on to keep us busy.

Miinukset: Alcohol was either watered down or they just weren’t pouring very much. Could have had more evening time Activities. The energy died around 9-10pm every night.

Plussat: The place is amazing but the staff make the experience. They can’t do enough for you!

Miinukset: Beautiful

Plussat: Beach and service were amazing

Plussat: Very nice hotel, great staff and amenities.

Miinukset: The food can definitely use improvement

Miinukset: Food was not delicious

Plussat: Staff was always friendly and very attentive. Beautiful resort.

Plussat: Friendly staff, every room had a wonderful ocean front view, food, food, food!

Plussat: open and welcoming, gorgeous

Miinukset: No air flow in the foyer and great room area was uncomfortable at times, maybe large fans would help.

Plussat: Right on the beach, staff is very helpful and attentive. Resturants are great! The cafe with the ice cream and all.kinds of different desserts was awesome! The rooms all have great views. The rooms are great to lounge around on the patio or swim up pool.

Plussat: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.

Miinukset: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .

Plussat: The staff go above and beyond, the drinks are not watered down like most all inclusive resorts and THE FOOD IS PHENOMENAL!!!!!!

Miinukset: The sheets on the bed are a little scratchy and you need extra pillows

Plussat: LOTS ACTIVITIES.

Miinukset: SOME RESTAURANTS NEED FEE, AND POOR STAFF EXPERIENCE. SO MANY REPAIR. ROOM IS OLD AND DIRTY

Plussat: Couldn't ask for a better property. The food, the drinks cleanliness, attention to detail and service.

Miinukset: Nothing to not like about this property

Plussat: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.

Plussat: The beds were super comfortable.

Miinukset: I don’t like that you have to pay extra money to let a friend come see you in the room.

Plussat: The best hotel we've ever visited! Everything was just perfect!

Plussat: The property is beautiful and has great facilities - pool area, Restuarants (favourites were Spice & Pelicanos), room size, jacuzzi in the rooms, activities/ entertainment, gym, Pilates, pole dancing classes - there’s something for everyone! The staff are top class/ warm/ very helpful. Would definitely go back.

Miinukset: Duvets could be better quality.

Plussat: Good location. Nice views.

Miinukset: The beach is full of sea weed and there is a lot of random people selling random items that would approach our seats on the beach while sitting on the hotel's beach.

Plussat: Good location, nice beach area

Miinukset: Air conditioning is too noisy

Plussat: Amazing! Facilities, right on the beach, swim up pool bar with the most beautiful staff. Highly recommend if staying in Cancun!

Miinukset: Their approach to further advertise the Westin. We picked this hotel for positive reasons, but we felt advertising was pushed a little to hard (i.e. we stayed 3 nights and were pressured into doing a tour of the whole resort. With such a short stay, we weren’t happy about being guilt tripped into spending a few hours looking at the kitchens)

Plussat: Beautiful property. Studio kitchen is well equipped. Wonderful to have a washer and dryer. 3 blocks to a supermarket and can walk to several restaurants. Loved everything about this place and would definitely stay here again. Highly recommended.

Plussat: Josue for the beach service is the best. Beautiful hotel and location

Plussat: The location was amazing. The hotel was beautiful, absolutely beautiful.

Miinukset: Maid service didn’t arrive until late afternoon, and left the door opened.

Plussat: Rooms were very clean and modern. I loved that they had kitchens and a washer & dryer. Pools were nice and the property felt very secure.

Miinukset: TIME SHARE WARNING! After we checked in my wife asked about spa treatments and was sent to the concierge desk. An employee made a hard pitch for going to a time share presentation in exchange for spa services. Not the way to start a vacation

Plussat: Beautiful Resort with exceptional rooms! Very clean , spacious and accommodating for single travelers and families! I highly recommend this hotel and would definitely stay here again!q

Plussat: The food at the sports bar was ok. The pool was nice as well as the ocean.

Miinukset: Room was dirty. Bad sound proofing people partying all night. High pressure sales for timeshare. TV didn’t work. Checked out early wouldn’t give a refund for the night we didn’t stay. Poor customer service.

Plussat: The beach and views

Miinukset: The restaurant there was a bug in my coffee food was kinda expensive

Plussat: Hotel employee at the pool tide us up with towels when we arrived and service throughout our stay at the pool or beach. Hotel employee was my massage therapist and the peace of mind massage was wonderful . The spa area was all very relaxing

Miinukset: The massage people were also outside by pool and beach and anytime we walked by we were asked if we wanted a message.

Plussat: Everything that you need is here or in walking distance. Beautiful ocean views, excellent buffet at the Oceana. Daily activities.The grounds were VERY well kept.

Miinukset: Nothing. The staff were amazingly gracious.