Cancún hotellia

Plussat: The design.

Plussat: Design and location are special. Beginning from approaching to the entrance, there was very nice sequence. I stayed suite, room ceiling height is high, and there is nothing to interrupt ocean view. Site is very big, but you can approach everywhere using by cart.

Plussat: perfect pools and activites.

Plussat: Very stylish hotel, great restaurants and location but more importantly the staff is amazing always trying their best to make your stay the best they can

Plussat: I don’t often write reviews but on this occasion I had to. From the moment we came to hotel to the moment we left it was fantastic. The staff, the beach, the food the atmosphere you could not fault anything. It was so relaxing and peaceful. Can’t wait to come back.

Miinukset: Nothing

Plussat: this place was everything and more i was honestly shocked upon arrival

Miinukset: f

Plussat: Nizuc is a calming and relaxing resort with unique and modern decoration, beautiful view. It’s best for a writer or journalist, couple on honeymoon or holding a wedding here. I have nothing to complain but more than my expectations. The staffs are so welcome, respectful and helpful. We have bought lots of artisan decoration and asked them for boxes. They brought them to our as we came back. Love the food at Nizuc Indochina restaurant. The beach side for adults only is nice but not on the family side however there is a pool with amazing view. You can do snorkeling at the property I guess.

Miinukset: If you’re looking for a place to have fun and crazy party, this is not the place.

Plussat: Great ambience

Miinukset: Restaurants were very expensive and there should be all inclusive deals . Also separate tours were three times more expensive

Plussat: Great hospitality, great facility and food!!

Plussat: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Miinukset: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Plussat: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Miinukset: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Plussat: Very private and clean.

Plussat: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Miinukset: Absolutely nothing, would go back again, in a heartbeat!!!

Plussat: Clean and modern with great facilities. Nice pool area, attentive staff. Plenty of restaurant choices. Perfect for a short vacation! All inclusive option is good. Beach area is nice. Short walk to downtown Cancun.

Miinukset: Dolphin pool is uncomfortably akin to a zoo. Extra activities eg snorkelling, jet ski etc are expensive.

Plussat: Hospitality of staff.

Miinukset: Overbooking happened and it took much time to complete check-in. Operation at the restaurants was not sophisticated.

Plussat: What didn’t we like. Literally everything is perfect.

Plussat: Everything was awesome and gorgeous! Very friendly and cheerful staff, a great variety of tasty food and drinks, everyday activities and shows. Special thank to butler Carmen for everything! Absolutely recommend this hotel!

Plussat: The location, views, service, cleanliness and the pools

Miinukset: Very less Vegetarian options for breakfast, lunch and dinner

Plussat: Everything is just great. The restaurants are tasty, the room is big and satisfying. There are dolphins right outside.

Miinukset: The pool is so big, but still there are like 7 cabanas (that some people don’t let go for the entire day) and 30-40 chairs. This hotel contains like 2-3 thousand people so...

Plussat: Everything was great the food , staff, room etc...Great choice .

Miinukset: Nothing

Plussat: I love the architecture and landscape of the resort. I also love that there was ample amount of covered seating, at the beach and pool deck. I appreciate the assistance and convenience this resort provides in facilitating excursions. Tubing was a blast! The Swedish massage by Azucena was the best massage ever, per my wife. Sofia was an excellent masseuse, as well. Moongate (Asian restaurant) was ranked #1, in comparison to others, on site.

Miinukset: The photo pricing needs to be comparable to nearby photographers. The $310 cost for 20 prints that are comparable in quality of photos taken, with an IPhone, is outrageous. Since this is my 3rd visit, I was expecting some improvement in the food quality and a courtesy upgrade to larger suites, in the Club Tower.

Plussat: We loved the pools, the SPA, the restaurants, the bars, the crew who works with passion in the hotel! The room view to the beach is like a dream! The hotel is really nice! We recomends it! The hotel is very very near of CocoBongo and others places to enjoy the night.

Miinukset: They dont have a late checkout courtesy to honeymoon couple, thats sad :( Well the room have a lot of noise, we taken a room in the 8 floor, in “The Club Lounge” and all the nights and mornings we heared a lot of noise, like a party in the other rooms

Plussat: Location,views,accessible, personal treat you like a king

Miinukset: -

Plussat: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.

Miinukset: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.

Plussat: love the location, walk to the beach.

Miinukset: the rooms have so thin walls.

Miinukset: Every thing

Plussat: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!

Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Miinukset: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Plussat: people there are very nice and friendly and helpful

Plussat: The staff was super helpful and the service was great

Miinukset: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Plussat: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent

Miinukset: Need one more stair from the beach on the other side and one restroom

Plussat: The best thing is the Beach front area and the views in the room

Miinukset: The food, no real room service, room was dirty,no bottled water or things stocked. Felt like we had to tip all the time. couldn't get breakfast room service or coffee up to the room. breakfast buffet ends at 1030a, too early. crap drinks by the pool

Plussat: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Miinukset: No

Plussat: We love the restaurant, the room, the services...Everything

Miinukset: The day I have to leave

Plussat: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Miinukset: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Miinukset: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Plussat: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Plussat: Everything is great

Miinukset: Nothing

Plussat: Awesome property with great staff!

Miinukset: Nothing, it was perfect!

Plussat: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Miinukset: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Plussat: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.

Miinukset: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.

Plussat: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.

Miinukset: First of all. On the middle of our stay, my wife had this massive allergic reaction to a mistreated food, she has never had this kind of reaction and she doesn’t have any kind of allergy to any type of food. We had to call the hotel doctor (which arrived 45 minutes later) to inject her some medications and it was a pretty expensive service, shouldn’t an all inclusive hotel be responsible for the service knowing that all food and drinks are taken from the facilities?. The hotel should have a better medical service since the 90% of the guests are elderly people, also she was attended in this deposit room that wasn’t suitable for the occasion or the price. Second of all, even tho the hotel is a only adult resort, we believe that it should have more experience activities among it’s guests. On the other hand is the food. For the overall price of the hotel and the accommodations, we though the food was going to be better than it was. The best restaurant (and the most unlikely to be used is the Mexican, obviously) and the French one Lumiere (the one that you have to make reservation and has a dress code) has the poorest seasoned food we have tried. Finally, even though the hotel has been recently remodeled it is still missing many details that would make your stay kore suitable for the price. Like the hammers at 9 am and 8 pm. Or the conversations from across the door and the slammed doors very time any guests close its room door. We had the Royal Honeymoon Ocean Front.

Plussat: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!

Miinukset: Nothing. There was not a single complaint.

Miinukset: Shower floor drain need to be fixed. Water drain Too slow

Plussat: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.

Miinukset: I liked everything!!

Plussat: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.

Miinukset: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.

Plussat: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Miinukset: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Plussat: Rooms were great. Staff super friendly and attentive.

Miinukset: Food was underwhelming for the cost to stay.

Plussat: Show at night was fantastic!

Miinukset: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Plussat: Friendliness of staff/drinks/food/beach/pools

Miinukset: Some things weren’t fixed soon/had to report several times.

Plussat: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Miinukset: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Plussat: Junior staff friendly and helpful. Grounds kept clean. Food and drink plenty. Lots of potential

Miinukset: Suggestion to booking.com: Modify questions as, for example, one can go with family but not including children under the age of 18. Property's style: other less favorable options should be included. Iberostar: Despite confirmation from booking.com & getting in contact with Iberostar to ensure everything was in order and also obtaining their own code #s, staff could not find our reservation on arrival (around 11 pm). We had to have the rooms changed because not what our booking said and bathroom (especially tub) dirty and VERY OLD. Staff somewhat unfamiliar with what the hotel offers - shows lack of training. Higher ranking staff incredibly arrogant as they approach you to "find out" abou your stay, but when you tell them about some issues, they only say it is the "best" in Cancun! Their only mission seems to be trying to sell their "prestige" brand! Food is plenty but not of quality and the same over and again. They have a French restaurant which is the biggest insult to the name: poorly prepared, tasteless and served cold! Their so called "Mexican" food is limited to some basic Tacos and poorly made Chilaquiles! Ther New Year party was a disaster. Again, we were sat but were moved around by staff twice and then an arrogant head staff comes and ... well, we prefered to leave in order not to spoil our night. Lack of organization easily visible as junior staff are working round the clock but tasks are dup/triplicated. When you get your room key card, ask for cards to get towels, otherwise you'd have to go back to reception desk. Why they don't give it to you on arrival just shows NO regard.

Plussat: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Miinukset: No top shelf alcohol choices.

Plussat: the Swiming pools are good. Staff in swimming pools are good.

Miinukset: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all

Plussat: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Miinukset: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Plussat: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Miinukset: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Plussat: We were very pleased with every aspect our stay at the Iberostar Cancun.

Plussat: Everything!

Miinukset: Loved it all

Plussat: The beach of the hotel is really good. The food of the buffet is also not bad.

Miinukset: The facilities are so old, and there is no sleepers, no kettle, no toothbrush and toothpaste provided in the room. For families with baby, it would be very difficult for you to making milk. I tried to ask them to provide some hot water to make the milk, but the water was not hot enough, and they sent the water to the room in a very slow speed. The first room we were provided was located on the first floor, and the bathtub was broken. We asked to change the room and were told to come to the checkin counter at 12:00 of the next day. We came to the counter at 12:00 and was told to wait for another 5 minutes for the cleaning lady to tidy the room. In fact we were in a emergency situation at that time. My one and half year old boy fall into the sea and needed to change his clothes as soon as possible. However we still agreed to wait. 5 minutes later we were told to wait another one hour, and then we were told to wait another half an hour. Finally when we got our new room, we’d been waiting for almost two hours, and my son had a running nose for the rest days. The room service is poor. Maybe there’s a shortage of staffs, we once ordered two glasses of milk, and it took one and a half hour to be sent to our room. I tried to asked the room service staffs if they can send the milk to our room as soon as possible, the lady answered my phone in a very cold tone and said “ sorry we have a lot of services.” We also ordered two sandwiches, and they only sent one to our room and forgot the other. The guest service line was always busy, sometimes it takes almost an hour to get access to. If it’s not because of the beautiful beach, I really want to rate the hotel zero star. This is the worst hotel experience I’ve ever had. We will definitely not choose this hotel again, neither will we recommend this hotel to any of our friend.

Plussat: The hotel was beautiful and the location was perfect!

Plussat: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Miinukset: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Plussat: Very clean and up to date. Professional friendly staff.

Miinukset: I can't think of anything that we didn't like.

Plussat: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Miinukset: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Plussat: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Miinukset: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Plussat: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Miinukset: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Plussat: Great seating and overal service was wonderful....but....

Miinukset: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.

Plussat: I loved best about this hotel was the staff. All of them. I mean everyone of them were friendly, helpful and excited that you were there with them. I was just really impressed with the staff.

Miinukset: Hard to come up with anything bad about this place. There were no surprises. Very accommodating.

Plussat: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Miinukset: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Plussat: The waiters at the restaurant made it feel like home.

Miinukset: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Plussat: The hotel was decorated nicely. The room was adequate as well.

Miinukset: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Plussat: The beach is beautiful and didn’t have that strong waves so my son enjoyed swimming. The pools are nice. The foods have many varieties and it was amazing.

Miinukset: Many guests smoke everywhere even in the pools!!! I think the hotel should have the smoking areas separately. The events and parties were boring. I think they should have family friendly events and parties.

Plussat: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.

Plussat: The food, drinks and customer service

Miinukset: We had to leave

Plussat: Everything was perfect! This was our first time in Cancun and at this resort and it definitely wont be the last! From the staff to the food everything was so good! It was my anniversary and they went above and beyond for us! The resort was always clean, our room was clean and freshed up everyday we were there. I can't even explain how great this resort is. And did I mention the food awesome!!! Every restaurant or grill was so good!! Just go don't listen to the negative reviews this resort is perfect!

Miinukset: Everything was perfect!

Plussat: Beautiful, comfortable, great accommodations

Miinukset: You had to reserve the steakhouse only between two and three the day before in order to eat there

Plussat: The location of the property and the excellent food and service.

Miinukset: They didn’t have any American beer on property.

Plussat: The location was GREAT, booked trip for my boyfriends 30th birthday. food was great, must make reservation for steakhouse a day ahead of time between 2-3 pm but really doesn't matter when you make the reservation. Hookah available at 30 dollar charge but resort does offer 50 dollar credit everyday to different things. had the premium garden view room on the first floor with small deck. room is great size and nice and clean. staff was very accommodating in decorating the room for his birthday but needed to be reminded.

Miinukset: BE AWARE THERE ARE KIDS EVERYWHERE. They need to have a control over this because there is a kid pool with a ship and slide but kids still entered the adult pool where there is a BAR! Which shouldn't be allowed at any resort. only negative about the resort. I was also charged more than what I booked on booking.com.

Plussat: The food and the staff were unbeatable! Great beach as well.

Plussat: It’s a very large resort next to the beach. Half way through the hotel zone. It’s a short taxi ride 7-10 dollars U.S. to many fine restaurants on the bay side with great sunsets. The resort is all inclusive and they have many different cuisines to offer. The staff is just awesome very friendly and attentive to your needs. This is our first time here and we enjoyed every minute. Very clean, rooms modern and nice, comfortable. Cleaning staff did an excellent job. Some new construction near pool area for additional pool sidebar and grills but didn’t take away from the poolside experience. Lots of activities to participate in, bar very active. Drinks seem a bit watered down stick with beer for a quicker buzz.

Miinukset: A little too much overselling of addition services like excursions and massages. I guess you have to be aggressive but I will say they were friendly and of you said no they respected it.

Plussat: The Fiesta Americana Condessa in Cancun was a fabulous resort with extraordinary staff and wonderful facilities. The restaurants had a wonderful array of different foods and friendly people. And everyone there seemed to love their job and tried to make our stay extra special.

Miinukset: When you arrive there are many "worker" standing at the top of the escalators who make it seem like they are there to help you get acquainted with the hotel layout, etcetera. They all work for a Vacation Club. They want to help you so that you will take a tour and join the club. They were not pushy but I wished they had been upfront and told us who they were before we sat down.

Plussat: Great outlook over pool area. The multiple food options and bars around the pool was great! Clean and tidy place. Very secure.

Miinukset: Rooms were noisy

Plussat: beach so bad alot of seaweed

Miinukset: its so good hotel put the beach so bad not clean at all alot of seaweed

Miinukset: All inclusive is not all Inclusive- they catch u out on lots of different charges!

Plussat: Restaurants are amazing and the food is yummy the fact that everything is inclusive makes the staying more relaxing there are variable entertaining shows and all are nice

Miinukset: rooms that are facing the ocean are actually facing part of it (when you tilt your head 90 degrees). you have to choose room front ocean to actually face the ocean some furniture inside the room haves some stains from long use the activity concierge doesn't give you the best price you have to brag

Miinukset: food in the Mexican restaurant downstairs was a let down

Plussat: The property was immaculately gorgeous!!!

Miinukset: The food and drinks could’ve been a little more appetizing. However I did enjoy the dining experience as a whole. Although the entertainment was nice, I’d desired a little more upbeat entertainment. I’d like to be able to party a little bit without having to leave the property to do so.

Plussat: Service was fantastic! Ultimate luxury

Plussat: Everything was amazing. We loved the honeymoon suite.

Miinukset: We couldn’t play music poolside with our speaker.

Miinukset: I wish there was more exciting music at the pool

Plussat: The stafff the hospitality. The food drinks cleanliness everything

Miinukset: Dj needs to play more variety of music. Pop, rap, r-n-b

Plussat: The hotel was beautiful and very well maintained. The staff was incrediable - always available to help and ensure you have an amazing time. The entertainment staff did a great job at keeping you busy with a variety of activities.

Miinukset: None of the food was bad, but it was just average.

Plussat: No kids and the staff

Plussat: Everything... and I mean everything !!

Miinukset: There was nothing...and I mean nothing

Plussat: The decorations are so beautiful and the unlimited drinks and the staff where absolutely sweethearts all of them . A total dreamy vacation . Thanks secrets

Plussat: The friendliness of the staff, the facilities. The spa is really nice

Miinukset: The food, very low quality, in all restaurants (some worst than others)

Plussat: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!

Miinukset: Only 1 breakfast restaurant choice

Plussat: it was amazing. i'm traveling all over the world . this is the best value for money I ever had. amazing staff !!! food was great . rooms are great

Plussat: The room was nice with a great view, clean and new. Good cleaning service, nice and helpful staff

Miinukset: The food is so so, big queues on the breakfast. Plastic glasses for drinks are looking bad and old, not always look clean. The bed was old and too soft for me, not good for the back

Plussat: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Miinukset: that I couldn't stay longer

Plussat: Super well located, clean and the food was great!

Miinukset: The sushi station was delish, but it could be faster in the service.

Plussat: The food was amazing

Miinukset: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Plussat: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)

Miinukset: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .

Plussat: -*** Staff are kind, except the ones who are trying to sell you extra vacation packages -*** Pool was nice and relaxing

Miinukset: -*** They try to sell you vacation packages. Several times we went to the lobby to ask general questions about tours, restaurants, etc, but they told us we have to participate in a 45 minutes Sales event during our stay. This is awful for a 5 star hotel that every time guests are asking concierge related questions, they force us to sit in 45 minute presentation regarding some sort of vacation property Sales event. This has to change!!!!! (we were even scared to go to lobby to ask more questions because if they find you, they will not let you go at all. -*** Not much variation in food, restaurants on site are mostly closed due to their schedule or repair. -*** Restaurant schedule they gave us was different than actual schedule. -*** Rooms are so noisy and walls are thin. You can hear conversations of the next door room. -*** Shower would be very low pressure, sometimes you have to wait a few minutes for the water to come back up.

Plussat: Beautiful hotel and grounds. Great food and employees.

Miinukset: No complaint at all.

Plussat: I LOVE THE FACT THE HOTEL WAS RECENTLY BUILT AND IS VERY POSH. LOVE THE DECOR THROUGHOUT THE HOTEL. THERE ARE 3 MALLS RIGHT ACROSS THE STREET WHICH MADE IT CONVENIENT TO GET SLIP AWAY FOR SITESEEEING.

Miinukset: ALL STAFF WAS KIND, HELPFULL AND PLEASANT except FOR "JOSE" LOCATED NEAR THE SEAFOOD DINER. HE WAS RUDE AND UNATTENTIVE MOST OF MY TIME THERE.

Plussat: The rooms are nice, modern, clean and beautiful. The rest of the hotel and the service do not match.

Miinukset: We had high expectations for this resort: many review sites rate describe it as one of the most luxurious and modern hotels in Cancun Riviera. It did not meet our expectations at all. The check-in process was long. We arrived at 2.30pm (official check in at 3pm) and were asked to wait around the property. When we returned at almost 4pm, it still took some time to give us the key. Then we got stuck in an elevator. There were no towels at the pool. The barmen at the bar were quite rude. The bar looked dirty and unpleasant. Drinks are cheap. Overall service was very poor (except for the doormen and valet - these guys were excellent). We ended up leaving the property within 1.5 hours, in frustration. It almost ruined our vacation. We are used to the quality of the Ritz, Hyatt and Four Seasons; this hotel may be good for another clientele but we do not recommend it.

Plussat: The staff, The modern room, The service, Quality of food and great smoothies! Private beach, infinity pool etc..

Miinukset: The paid restaurant, paid Cabanas These should be visible to guests while booking a room online as you are booking an all-inclusive hotel. However other hotels do this as well even worse.

Plussat: Everything

Miinukset: Nothing

Miinukset: This was the worst hotel stay Ive ever had! I didn't get new dental kit for the first two days of my stay, they told me later (after I came back to New York) that new ones will only be provided upon request. So I used the same toothbrush. But when I was about to brush my teeth the last night, the toothbrush was very odorous and smelly and had obvious yellow stains on it. It was apparently used to clean the toilet! I complained to the supervisor on duty who kept saying that there's no reason the housekeeper would do this and didn't offer any apologies to me at all. He promised to give me an explanation the next morning. I waited until 11 am and still didn't get any answer. Later the housekeeping director and another supervisor came to talk to me and promised to write me as soon as possible since I was checking out that day at 12 pm. When I got back to New York, I received an email the next day saying that everything the housekeeper did was up to the Marriott standard, without any explanation about how the investigation was conducted (I took a photo of the toothbrush and left the stained toothbrush for them to investigate) and how my toothbrush was odorous and stained. I replied to the email and have got no response for over two weeks. I continued to pursue the case and finally got an email saying they have investigated the incident and were completely sure the toothbrush was not used to clean the toilet without providing a convincing explanation. I demanded to know the investigation procedure and they said the information is confidential. I made it clear to them I was not seeking monetary compensation in case they might think I'm making this up. But Im not happy with the this result. My trip was completely ruined by the tainted toothbrush, and I left Cancun feeling very upset. This is not how a five-star treats its guests and handles incidents like this. Marriott was implicated in similar scandals.

Plussat: Everything

Plussat: I don’t know where to begin. This hotel went above and beyond to meet All my needs. I went to relax and was able to do just that. Especially with my view and great room. Get the club 91 package it’s amazing and worth every penny. If you’re looking to party this is not the hotel for you as there isn’t much entertainment. If you’re going for pure bliss you won’t be disappointed

Miinukset: Loved everything, I didn’t want to leave

Plussat: the staff are the best; we welcoming

Miinukset: no

Plussat: Beautiful and huge pool area! Great location with nice view. Nice breakfast buffet. Good WiFi

Miinukset: Some elevators didn’t work ATM did not work Sometimes suboptimal smell from humidity in the rooms Breakfast room was small so that there were long wait times when outside area was closed

Plussat: Our first time in this hotel and we really loved everything. Location was perfect and service was awesome. Food in general was good with lots of options.

Miinukset: The fact that because of the seaweed on the beach we couldn't get in the water at all, although we understand it wasn't the hotel's fault.

Plussat: The food, the pool area, the cleanness, the staff and the property is beautiful

Miinukset: Nothing

Plussat: Pool, beach, room, staff; all great

Miinukset: There are really only hotel and high end places to eat nearby, so basically forced to have higher cost options on food all the time.

Plussat: Everything

Miinukset: Elevators were hard to find

Plussat: All- location, service, food. Great job

Plussat: Great location, clean, had everything needed. No need to venture out.

Miinukset: Ocean front and beach access

Plussat: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Miinukset: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Plussat: Beach location

Miinukset: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Plussat: Overall, a good place to stay. Plenty of tourists with families. A little old facility but well maintained.

Plussat: The Room was great! Beds were super comfortable. The kids loved the little kids center. Beach was clean and beautiful!! And the scents in the lobby is sooooo wonderful, I just loved walking through the doors.

Miinukset: This was our first vaca with our kids (9,6). We typically stay at the Sun Palace (kid free) so the difference there was obvious. The restaurants were so busy that the wait time would be over an hour. So we ended up eating room service just about every meal except breakfast.

Plussat: Everything, will go to the same hotel when I go back.

Miinukset: Nothing liked everything

Plussat: Beach.

Miinukset: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.

Plussat: Palace Resorts are always an enjoyable experience

Miinukset: No

Plussat: We Love this property and everyone is super nice! The breakfast buffet and beach food service is wonderful! We typically spend all day at the beach...its absolutely Beautiful!!

Miinukset: The only thing I didn't like was the crazy amount of seaweed...but I know the Ritz has no control over that! :) But they usually do a great job of keeping the beaches clean....there was just so much this trip.

Plussat: loved everything. lovely experience

Plussat: Excellent service. Everyone one was friendly and attentive.

Miinukset: There were a lot of seaweed on the shore. Aside from that everything was perfect.

Plussat: The whole team are the kindest and attention people that I had ever seen in a luxury hotel

Miinukset: Nothing. It was absolutely perfect.

Plussat: Cleanliness anf staff friendliness

Miinukset: The expensive cost of mesls

Plussat: Every thing really . The location , the rooms , the cleanliness , the service , the dedicated staff especially at the beach and pool areas , the comfort and the ambiance in general .

Miinukset: Claiming that the hotel is crowded ,They tried to give me lower floors room though I did not book the lower floors ! I was upset at the beginning as I do not like the noise from the pool but they immediately moved me to the 7the and 5th floors . Seaweed was not a problem at all during our stay as the hotel was taking a great care in cleaning the beaches regularly and the problem was minimal that it didn’t affect our swimming or beach activities .

Plussat: The hotel has a very nice breakfast. It is right on the beach. Great location. Two outdoor pools. Cabanas on the beach and attentive wait staff.

Miinukset: Staff & service was very friendly. Although, the hotel feels dated - for the amount of money I spent, I feel some amenities (even 1 complimentary alcoholic beverage a day) should be included. Also many other hotels I’ve stayed at are far more modern and simply have a far more luxurious feel for the money. Again, staff is great, but I probably would not choose ritz over other hotels.

Plussat: I felt house keeping and cleanliness was excellent Concierge was very informative The hotel was luxury

Plussat: Food was amazing. Staff attentive, all round great stay as usual

Plussat: Great service that is unmatched. A very warm and welcoming atmosphere

Plussat: The hotel, staff, top service around premices.

Miinukset: The beach. Always waves and wind a part of sea wead... if you go for the beach you can forget it...

Plussat: My stay here was way beyond my expectations. Since I was a kid I wanted to stay in this hotel because it was appearing in some telenovelas that were widely popular in my country. I had amazing experience, everything was spectacular, from check in to rooms, food, view.

Plussat: The royal service is amazing. Was perfect

Plussat: The staff was great!

Miinukset: That our room didn’t have a jacuzzi tub

Plussat: Everything

Miinukset: Nothing

Plussat: Thanks to Juany, she makes my husband bday very special while were staying in the hotel, Juany knows how to give excellent service and she makes my family feel at home in a very special ways.everyday she ask us if everythings alright if we are enjoying our stay there. Nice to meet a people like Juany, now it becomes memorable to us our stayed there. I hope to meet her again in the future☺️

Plussat: Staff was friendly and helpful, scenery was beautiful from room and food was good.

Miinukset: Reception desk never answered the phone we literally called everyday with no answer, when I mentioned to one of the staff that the reception desk never answers her response was no as if that’s the norm. We had the room cleaned one day out of the entire stay and all trash was left in the room literally only the bed was made; Soda cans, plates from room service and all other trash was left behind and Mini bar was not restocked. This hotel is nice but should be a bit better especially with how much is being charged per night.

Plussat: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Plussat: Great hotel! Everything was perfect-- very good food, comfortable bed, big shower, tv and ac worked great. The pool is super fun and the bar inside it had great coctailes. Could'nt ask for more

Plussat: The staff, the hotel and the view

Plussat: Excellent Staff Great Food

Miinukset: Nothing

Plussat: The food and the staff who work in hard rock is friendly

Plussat: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Miinukset: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Plussat: Beach, pool area, kids club, activities, drinks, food

Miinukset: Balcony doors need to be replaced because too much noise coming from outside,

Plussat: Property is first class and beautiful, rooms are great with a hot tub included and a great pool and two excellent pool bars. So many staff walking around making sure you have everything you need ,drinks, food ,everything . Entertainment was great for the most part with always something interesting going on and a great team of young dancers who keep you entertained the whole day. Beach area was exceptional and clean. Drinks are top notch and have many choices. Ipanema restaurant was fantastic and the buffet was always with so many great choices. Everyone is so helpful and friendly. We stayed at another all inclusive before hard rock and the difference is unbelievable, so much better we ended up booking another two nights at hard rock because it was so good.

Miinukset: Minibar and toiletries will not be restocked if you don’t leave bribes in the fridge or the room . I don’t believe in tipping to get basic toiletries supplies and the mini bar restocked. We tipped good waiters and outstanding service not basic services that in an all inclusive hotel for these prices should be first class. The hotel says the tips are included in the all inclusive rate and you are paying a huge price to stay here I think that these services should be professional standard. Hard to get sun beds without getting up early and leaving towels on the beds to reserve your place which I don’t like doing but with everyone doing the same you kind of have to to get a place. A bit more entertainment for late at night would be good, no one seems to want to go to the late night dj held in one of the reception rooms. Being hard rock hotel they should probably have more live bands which I think people would stay to watch. A little bit pricey but totally worth it with just the minor issue of the mini bar and toiletries. They could leave a few snacks in the room at the price you are paying too.

Plussat: Good property

Miinukset: All ok could be a bit better for price you pay

Plussat: Comfortable bed and direct access to the beach.

Plussat: Cleanliness, location and friendly staff

Plussat: I loved the place from the time we got in customer service was a 10+ My room was clean like twice a day and one of the nights we came to a beautiful bed full of Rose petals. My husband and I were on our honey moon that we never had when we got married 33 years ago. Thank you Marriot and to Roxana our room expert. I will comeback for sure

Miinukset: Everything was perfect

Plussat: Great location and the staff is amazing! The lobby was under construction during our stay but it didn't affect us! We would stay there again!!

Miinukset: I liked everything about it! I can't wait to go back and see the new modern looking lobby!

Plussat: Everything excellent service

Plussat: The ocean view and breakfast buffet was the best part of the property.

Miinukset: I didn’t like how the housekeeper kept unlocking the screen door to my balcony after I kept locking it. Also I didn’t like how they barely put alcohol in my drinks that I kept ordering. All of my drinks that I purchased were all watered down.

Plussat: Everything was great!

Plussat: I was absolutely blown away with the service from this hotel. The rooms are clean and always touched up a FEW TIMES in the day :) , we had a good view- slightly facing the ocean, but it also had the walk out to the ocean

Miinukset: The two things I wasn't happy about was the additional fee at the hotel that I was not informed about in advance. And they did not have all inclusive breakfast.

Plussat: The property was under construction and although the access to my room was detoured, the trouble was insignificant as the staff and service I received was impeccable!

Miinukset: What I did not like about the property was the beach. The sand was harsh, we had to look out for peddlers walking up to us causing us not to enjoy the water, and the beach was filled with sea weed. In addition, I did not appreciate the pool chairs and side tables not cleaned off. For instance, there were dried coffee/juice spills on the lounge chairs and food particles that we had to clean off prior to placing towels down.

Plussat: The hotel is very very dirty; we lived here for three days, the bed sheet makes both of us allergy to some first substance on the bed; the whole business trip is tollally ruined

Miinukset: Dirty dirty dirty very dirty; also facilities is very old, the elevator; both of them are broken; you have clime up the stair; and when the allergy happened; the staff are not helpful at all

Plussat: Excellent facilities; from the welcoming outside the doors, to the appeal and greate taste for decor and quality of structures. Food was not only with great variety, but taste, presentation and flavor was just beyond perfect!!!

Miinukset: The construction and remodeling was not appealing and definitely did take some of the glamour and appealing. Maybe it should give a warning for clients that construction and renovation is taking place.

Plussat: Location

Miinukset: There was no sleeper in the room....towels were pretty old ...not much variety in the food and over priced.....they were doing some renovation work in this high season which was very noisy ....lift was not working one day without any prior notice

Plussat: Everything

Miinukset: No night life like a show,movie or something after supper

Plussat: The pool, restaurants and facilities are really nice

Miinukset: We had no problems or issues

Plussat: All the services in the hotel are comfortable and perfect.

Miinukset: Beware of your belongings in the room. There is theft which I reported directly to the hotel manager, even emailed her. No response whatsoever!

Plussat: Being right on the beach. Food was pretty good at each restaurant.

Miinukset: We didn’t read the small print that said your room might get changed if you stay over on a Saturday night. So we didn’t want to chance that and opted for a change at check-in to a room you don’t have the chance being bumped out of. The problem was we reserved a one bedroom junior suite, but we ended up in a regular hotel room with a mini-fridge and a toaster and a VERY small balcony.

Plussat: The location was excellent, The beaches gorgeous and the view from the room fabulous

Miinukset: I knew I had to change rooms, but the process was handled SO SO poorly I would not return to the property. This was true of other guests that I spoke to as well. Traveling to alternative restaurants was not convenient or my cup of tea. Having two lobbies caused a myriad of issues.

Plussat: It was VERY clean and it was better than the pictures. We weren’t expecting the rooms to be as big as they were and the view and balcony were great! I would recommend .

Miinukset: The food wasn’t the best but we went to the sister restaurants and they were very good and they were all included . Also the Char Hut wasn’t bad.

Plussat: We paid for all inclusive, but they didn't give us anything for two days we had to call them to put sodas in the refrigerator they said its stocked with 4 sodas, 6 waters, 4 beers and you go to designated restaurants that you have a limited choices. you'll get charged if its not on their inclusive, never heard that before.

Miinukset: The second location that was given on the 5th floor was old and out dated, the workers would gather in the hallway in the mornings and converse at top of their voices, someone is always telling them to sssh. When you order breakfast it took at least an 1hour to get it to you and if you order pancakes even when you tell them to bring the syrup no syrup and you have to wait another 1 hour before you get it. Everything is cold by then. No paper towels.

Plussat: Beach was awesome

Miinukset: All inclusive was not worth the money. Food was terrible and selection was sub par. Every time you visited the buffet they required that you leave your room card with the waiter. Speciality restaurants not on site & food was awful.

Plussat: Everything

Miinukset: Everything wasn’t good

Plussat: Everything was excellent about this hotel, however we have the most enjoyed the food. The hotel offers great services. The staff is very friendly and helpful and they smile all the time. The beach is being cleaned every day for seaweed.

Miinukset: Nothing

Plussat: Very clean and staff are very kind!

Miinukset: Have to sign the bill every time.