Campanile Carcassonne Est La Cite

The location was good. The reception staff were helpful and friendly. The room was clean.

Communication with some staff was difficult. Especially in the restaurant but it wouldn’t stop us stay here again if we were to revisit this area.

breakfast was poorly organised. dirty tables etc. Staff were not bothered.

The food was extremely good and the rooms where quite big

I stayed in the hotel with my husband, my mother and my brother. They booked a room adapted for wheelchair but somehow when we arrived they didn't get the requirements so they didn't have an adapted room but the staff apologized and kindly offered to change the day after since they were fully booked. A part from the misunderstanding everything was OK until we went to do the check out. I paid for my room before the stay but my mother was going to pay when leaving. Since she did the check out first and the staff member didn't speak Spanish and my mum neither she did speak French they didn't realize that she was checking out the wrong room and paying for the meals we had and not the room. When I did the check out I wasn't supposed to pay for anything because I already did but the staff member, who claims to be the manager, was telling me very rudely to pay. It was a clear misunderstanding that instead of calmly trying to solve she was shouting, imply that I was trying to leave without paying and on top of that she kept swearing repeatedly "putain, putain". It's a shame that a very disrespectful staff member puts down a whole team which by the way was amazingly sweet and nice to us, specially helping us with my brother's electric wheelchair. I really hope that person was having a bad day, and she is not usually like that or your hotel won't go very far.