Beach and pool areas
Check in / Check out Old furniture Poor breakfast
1. Attitude of the staff 2. liers 3. accommodations in the rooms 4. same type of breakfast everyday
Services and facilities
Multi level hotel with difficult and possible access for caring your own luggage fortunately they had bellhops to do it some other rooms are faded and required total rehabilitation
The grounds are beautiful. Guest relations is beyond and above expectation.
For 4 or 5 star hotel, I expected a formal dining restaurant; I expected the mini bar to be fully stocked. I expected quality service from the housekeeping staff...returning to my room and finding no toilet paper is unacceptable....having one glass in the bathroom for a room for 4 people is unacceptable. My one and only significant complaint is with customer service and being subjected to maintenance activity on a much too regular basis.
Fit with the city - nice but elegant. Food was great, staff very attentive.
I particularly appreciated the courtesy and the generally warm and kind service staff. They were simply WONDERFUL! I, in fact want to write the management to express my appreciation and especially commend them on their staff especially those working the poolside restaurant-breakfast,lunch and dinner. GREAT SERVICE!
absolutely nothing;only that the stay ended too quickly...LOL
Horrible experience. Rooms were terrible and A/C
A/C wasn't working properly. Room was stifling. They were unable to fix it. Be weary of hidden costs on your bill. Very deceptive, had extra charge that were not disclosed up front. Do not stay here.
Wifi again was bad
Beautiful pool, beach access
Beautiful space with very friendly and helpful staff. Nice rooms with comfortable beds, but we'll remember it for the pool and short walk to the beach.
Very nice hotel, excellent service, nice rooms, very clean, in front of the beach.
The WiFi Internet connection was really bad
The facility was gorgeous, truly beautiful hotel and landscaping was great. Animals added to the experience.
Staff had a bad attitude, particularly servers and doormen even front desk people.
the pool & the staff were fantastic
The buildings are in need of repair from deferred maintanance
pleasant, satisfactory, comfortable. like the closeness to the beach
the price I had to pay was not the same that I booking.com sent me
Bocagrande Beach (ranta) ja Cartagena de Indias -messukeskus sijaitsevat 15 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Tämä hotelli tarjoaa asiakkailleen 320 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Käytössäsi on lentokenttäkuljetukset (saatavilla ympäri vuorokauden). Jos saavut autolla, voit pysäköidä helposti, sillä ilmainen valet-pysäköinti kuuluu myös palveluihin.
Perustuu 606 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.