Halvat lennot Cartagenaan

Plussat: "Comfort"
Miinukset: "Wifi on klm"

Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Miinukset: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Miinukset: "Information on arrival time was not correct"

Plussat: "Flight arrived on time"
Miinukset: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Plussat: "Customer care was super supportive"
Miinukset: "Inflight sandwiches"

Miinukset: "Everything was OK"

Miinukset: "KLM crew exceed our expectations"

Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."

Miinukset: "Not being 1 hour late"

Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Plussat: "Nice attention and good food. Plane and seats are confortable"

Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Quick flight"

Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."

Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"

Plussat: "Good comfortable seat with extra leg room. Pleasant crew."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Light snack and complementary wine"

Miinukset: "Nothing special"

Plussat: "The staff tried to help me when it was evident we would not arrive on time"
Miinukset: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Plussat: "Staff very pleasant"
Miinukset: "Evening snack was not the greatest breakfast was pretty food"

Plussat: "Everything was clean and well organized."
Miinukset: "The flight was delayed 1 1/2 hours."

Plussat: "Everything excellent. Comfortable seats in business."

Miinukset: "Flight was cancelled."

Plussat: "The attendants took great care of us. Super smooth flight."

Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Plussat: "Service, technology"
Miinukset: "Could not print by boarding card and was not allowed to board in Amsterdam"

Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Plussat: "On time"

Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"

Plussat: "Got to Amsterdam on time and everything was great including the staff"

Miinukset: "OLD OLD plane with hard seats and tiny screens"

Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Miinukset: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Miinukset: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Miinukset: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Miinukset: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Plussat: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Plussat: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Miinukset: "55 minute delay was not welcome."

Miinukset: "I missed my flight because of MU"

Plussat: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Miinukset: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."

Plussat: "They offered some entertainment"
Miinukset: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."

Plussat: "Crew was good"
Miinukset: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"

Miinukset: "Leave a seat empty in the middle could be good for social distancing"

Plussat: "Crew was pleasant, flight went as expected."
Miinukset: "Only issue was being held on the tarmac for 50 minutes causing delayed takeoff. No other issues"

Plussat: "Seat was comfortable. Crew was professional."
Miinukset: "Loading plane was a little chaotic and the comfortable seat was a little overpriced for the legroom."

Plussat: "Staff was so kind and helpful."
Miinukset: "They ran out of a couple of the snacks, not a big problem but note worthy."

Plussat: "The plane was nice. The captain was friendly and informative, and the flight was great."
Miinukset: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."

Miinukset: "Actually getting the flight I paid for. Or at least getting a one way flight, like I should've had. Arrived at my destination 4 hours late."

Plussat: "The crew and the service was excellent."

Plussat: "Direct flight, quick and easy. Dinner, breakfast and complimentary drinks were nice."
Miinukset: "The plane for this flight was lacking current amenities such as power supplies for devices and individual tv screens. The gate crew was a bit rude commenting on my tardiness to board although it was due to my flight arriving late from Denver which I feel they should have known was not my fault."

Plussat: "Nothing."
Miinukset: "Flight was canceled. Ruined my plans and reason for flying."

Plussat: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Miinukset: "Probably adding personal entertainment on each seat would be great."

Plussat: "It was on time"
Miinukset: "The crew, the flight attendant was very rude"

Miinukset: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."

Plussat: "Wonderful selection of movies"

Plussat: "787 is modern and clean. Service was excellent. Seating layout is good."
Miinukset: "Food was good but not great. Gogo-in-flight Internet system is awful."

Plussat: "The flight was on time. The crew was friendly."
Miinukset: "Too little legroom."

Plussat: "Arrived ahead of the scheduled time"
Miinukset: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."

Miinukset: "Flight was delayed 90 minutes"

Miinukset: "7pm flight, received flight delayed notification at 11am that day. How do you anticipate a delay 8 hours prior to a flight. Delay allowed me about 10 minutes to sprint through the lovely Charlotte airport. To finish off my trip, American Airlines manages to misplace my carry on that was required to be tagged and stowed. I handed it to the individual right outside the plane to be stowed. How does the bag not get in the same plane?!?"

Plussat: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Miinukset: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."

Plussat: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Miinukset: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"

Plussat: "I thought the service was great"
Miinukset: "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"

Plussat: "seat"
Miinukset: "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."

Plussat: "Nothing"
Miinukset: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"

Miinukset: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."

Plussat: "777 plane was awesome in first class."
Miinukset: "nothing"

Plussat: "The friendly and attentive flight staff."

Miinukset: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."

Plussat: "Flight attendants were helpful and friendly. Movies."
Miinukset: "Food-gross, but expected for pre-fab food."

Plussat: "Got an option to upgrade to first class and it wasnt expensive either, my first time flying first class"

Miinukset: "Lost my luggage and flight delayed"

Plussat: "Good price, decent comfort, pleasant cabin crew."

Miinukset: "departed late, we have to wait 20 minutes on board, flight arrived late to destination and in Lima airport were not gates, no buses available so we have to wait another 25 minutes in the plane, once in the terminal another 15-20 minutes waiting luggage"

Plussat: "The screens for every seat are a lifesaver for traveling with young kids. We were well fed and comfortable for the flight."
Miinukset: "Our original flight was cancelled shortly before take off and we were forced to accept a flight that was longer travel time and got us home later."

Plussat: "Nothing"
Miinukset: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."

Miinukset: "Maintenance problems, late departures, uncomfortable airlines"

Plussat: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."

Miinukset: "Can not check in online!"

Plussat: "Pulled from get on time. Short hold on runway. Easy landing."
Miinukset: "Still arriving in Washington where we have no gate. Being on time stinks because you still sit on runway. AT the destination. I would focus on quicker turn around and less accommodation of highly variable flight times in tight NE corridor"

Plussat: "Nice head rest (although it did not stay bent at angle, so could actually rest against it)."
Miinukset: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath."

Plussat: "Very quick connection"

Miinukset: "I bought tickets for JAL Japan Airlines but it was American Airlines !! If I know that when I buy tickets I don't buy it !! I will not buy tickets at KYAK anymore."

Plussat: "Nothing!"
Miinukset: "I missed the flight and the airline wouldn't even pay for a rental care so that I could get home. They kept saying they could get me out on a morning flight, but it was supposed to snow in Amarillo (90%), so I knew that was a bad call. I drive home anyway. Cost me $195 for the rental, which I'm sure they could have gotten a better deal, and I got home at 430am! Never again American Airlines!"

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Miinukset: "The plane was a very old 767. No tv The food was ok."

Miinukset: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."

Miinukset: "This was not my original return flight. I was seated in the middle and plane was very warm."

Plussat: "Flight attendants were nice"
Miinukset: "Being charged for everything. Wifi was free for my sister on Delta."