Cartagena hotellia

Plussat: Everything, the staff was super helpful and welcoming, the room exceeded all expectations and the breakfast was full of choices. I am t is a 5 star hotel and one of the best I have been to.

Miinukset: Nothing, one of the best hotel ever stayed in

Plussat: The service was amazing.

Plussat: Staff were so friendly. everything was walking distance from the hotel. pools and decks are beyond beautiful. cleaning staff came into our room every time we left to clean up (we left them a nice tip). they accommodated us in every way possible.

Plussat: The historical architecture makes for a fantastic setting. The facilities are first class and the food is superb!

Miinukset: Slightly misleading online advertising about their private beach, internal costs for things like the spa and day trips to the beach are exceptionally high for Colombia somewhat offsetting the reasonable accommodation prices

Plussat: Casa San Augustin is in the best location. It is simply beautiful, very comfortable where everything has been thought of to make your stay the ultimate luxury experience. The staff is very nice, the food delicious. We really enjoyed staying there.

Plussat: The hotel itself is set in a beautiful building with lots of character. Beds were among the most comfortable we've ever slept in

Miinukset: In general, however, the hotel was disappointing: - An intimation of what to expect was at the outset as the towelettes at reception were not fresh - Breakfast choice was quite limited. We had dinner at the hotel once; it was quite stodgy, and I wouldn't recommend it, particularly in light of the many fine restaurants and excellent food elsewhere in Cartagena - Do not organise trips through the hotel. In our experience the hotel takes a big override on the cost and did not properly describe what would be provided

Plussat: Beautifully converted with stunning guest areas and fabulous rooms. Real attention to detail and to looking after their guests.

Plussat: The hotel is gorgeous. The layout of the pool area is great and the service was wonderful. Even though the hotel is expensive, it is worth it for the location alone. They don’t rip you off with extra little costs. The transfers to and from the airport were cheap. They also didn’t charge for drinks in the fridge which is a nice touch.

Plussat: This hotel was a dream - the building itself is architecturally very interesting and has so many different places to relax (from the pool area to the library to the roof terraces). It is also very well managed and no detail went unnoticed during our stay (from the pillow menu, to special cocktails, to birthday cake!). The location is perfect for exploring the old town.

Plussat: The good: Very nice staff. Beautiful indoor pool and charming architecture. Comfortable beds. You cannot beat the location. The bad: On our first night they put us in a terrible room (#105.) DO NOT ACCEPT THIS ROOM. ASK TO SEE YOUR ROOM BEFORE ACCEPTING. The room was dark, noisy, with a tiny window and a bathroom that was not air conditioned and had a window opening to the street that could not be closed! Again, be careful with the rooms because some are terrible. In the end, however, after staying in a decent room for several nights but which began to smell of sewage we were moved to a lovely room. The other issue is that the menu doesn't change and, after several days of the same selections we wanted variety. Overall, if you get the right room, it's an excellent hotel with very nice staff.

Plussat: The hotel is beautiful. The staff is always willing to help to make sure your stay is unforgettable. The restaurant ALMA, located in the hotel, is one of the best restaurants in Cartagena. If you are going to spend time in the hotel and are with someone special, this is the place to stay. Unlike the bigger luxury hotels in Cartagena, this hotel offers a more personal/intimate service since there are only about 30 rooms! One of my favorite parts was the coconut treats that the staff leaves in your room every night, which are made in the hotel. I liked them so much, i bought a dozen to bring back with me!

Miinukset: There were very few down sides to our stay, but there was some pressure cleaning of the pool area being done at night until 2am, which was a bit load/disturbing. Also, there are some parts of the hotel that you have to be quite in since some guests complain about everything (the roof sun deck is one of those areas)!

Plussat: Excellent location, nice breakfast, suite with ocean view, personal was attent, the room service was excellent, best hotel in Cartagena, I wil write more about my stay on Fendaux.com

Plussat: Wonderful room Amazing ocean view from floor 29 Great breakfast and truly friendly staff

Miinukset: One tiny complaint We were in a room with a connecting door The guy decided to play super loud music at 5 am Make sure u ask for a room with no connecting door

Plussat: Modern hotel with amazing views from the rooms and the three pools! Wonderful staff and spa - I had treatments with Yenifer who was absolutely fantastic! I will definitely return here.

Plussat: For me the best in the hotel was the good service

Miinukset: Only thing, my bathroom trash wasn’t throw...!

Plussat: Overall the hotel was beautiful, the staff was helpful & friendly, and the service was very good. The pools & pool bar was by far our favorite place to be.

Miinukset: Oddly, we kept having to ask for items in the room to be restocked or replaced; coffee creamer, washcloths.

Plussat: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Miinukset: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Plussat: Well designed hotel with all facilities on site Infinity pools (3!) Spacious terrace for sun bathing Staff was amazing

Plussat: Very modern design, impeccably clean facilities. Staff was friendly, attentive and helpful.

Miinukset: Elevators were a little slow.

Plussat: This is just a great hotel with fantastic facilities. We loved everything about it.

Plussat: This is a wonderful hotel. The staff are super friendly. The facilities are world-class, particularly the THREE infinity pools. I will definitely be coming back here the next time I visit Cartagena!

Miinukset: My only criticism is the arm-band rule that this and some other hotels around Colombia are enforcing. On check-in they make you wear an arm band to identify that you're a hotel guest. Forget bringing a date back to your room guys, unless you're prepared to put them on the room register.

Plussat: Beautiful rooms with great views. The pools etc are terrific too. The staff are charming and professional - thanks a great stay

Plussat: Everything!

Plussat: Lovely property with some of the friendliest and most helpful staff we have met. We celebrated a birthday during our stay and a surprise cake and balloons greeted us when we were shown to our room. Beautiful high ceilings in the rooms with excellent air conditioning. Large bathroom with Loto del Sur products and lovely big fluffy towels. Very nice breakfast with a number of choices and good coffee. The view from the rooftop pool is beautiful and the bar staff there were so attentive. We ordered some poolside food and when it took a bit longer to come than expected we were given a drink on the house. Small touches like this made our experience at Sophia Hotel a stand out one for us. Many thanks to all the hardworking staff at this hotel!

Plussat: The staff, the breakfast, the location and size of the rooms on the plaza side.

Miinukset: Rooms where not always cleaned at time of return, was corrected quickly but after a hot tour day you wish to hit the shower. Hallway was frequently cluttered with materials and laundry. The suite has a great terazza but when you sit you can not enjoy the great view due to plants. The terazza is too hot to use during the day.

Plussat: Great location and view from the roof top

Plussat: The staff is super helpful! Thank you maryuris and harold for all your help! The rooms are so confortable, specially the bed! The rooftop with pool and the location. Thank you Sophia hotel for making our stay in cartagena perfect !!

Plussat: Everything was perfect!!!

Plussat: Excellent hospitality - all the staff were extremely helpful, friendly and efficient. This was a pleasant surprise knowing how it normally is in Colombia :) Beautiful decoration, superb location. We really liked the food, both the breakfast that we had included as well as dishes we ordered on a rooftop terrace. The view from the terrace is amazing!

Miinukset: We liked everything

Plussat: Great location, clean rooms, friendly personal stuff, grear roof top bar. I really recommend this place to stay!

Plussat: Mauricio was extremely welcoming, kind and eager to help. Jorge also helped us bring the luggage to the room and was very helpful and kind too. We stayed for one night and felt better than home. We had the cartagenero breakfast and really enjoyed it. Location of the hotel is great.

Plussat: Very comfortable. Helpful staff. Good breakfast. Great location.

Plussat: The location was absolutely perfect and worth paying for. It was so wonderful to be in the heart of the walled city, very easy to hit the streets and walk around, pop in and out throughout the day (we traveled Aug/Sept. and it was extremely hot/humid, on another level even than what we have in Houston) to take showers/get cleaned up easily before dinner, etc. The decor was perfect, just as in the photos... colonial/plantation vibes. The room was super clean. We had a small window overlooking street. The concierge was very helpful, getting us dinner reservations and booking airport pickup for us. We loved the living room area upstairs that had couches and other furniture; we could hear the activity of the streets below.

Miinukset: This really has nothing to do with the hotel, but we unfortunately got to our hotel a little before midnight on a Friday night. There is a bar/club not to far away from the hotel and after a long day of travelling we were tired, it was dark outside/hard to tell where we were at even after taxi drop-off (all streets were one-way, some were closed off), difficulty seeing the hotel sign, etc. There were lots of scantily clad women around, loud music, etc. It was sensory overload and we were trying to make our way through the craziness lugging around our luggage. We found our place eventually and felt safe there.

Plussat: Very clean and great location. The structure is new and the breakfast was super

Plussat: Location, arquitecture, comfortable rooms

Miinukset: The reservation manager was and unhappy woman. The other guys were so kind.

Plussat: Everything was excellent. the personal was excellent, the service

Plussat: Beautiful hotel in an amazing location

Miinukset: Nothing

Plussat: All the staff members are making everything perfect all of them. The room the food the view the place. They are friendly. The rooms are perfect.

Miinukset: Nothing !! I hope that the owner of this hotel give the staff members a good salary and somedays a bonus. Because it is a expensive experience this hotel. And all off the staff are fantastic and keep this hotel running there was work on the electricity. So we had no electricity that was not so nice. We dont speak or see the owner about it. BUT all the staff was verry helping and doing everything to help. Special compliments for Martin and Randy!

Plussat: The service was excellent and the included breakfast was amazing (mostly typical breakfast from Cartagena)! Juan took great care of us during breakfast and his service was on point every day! Roberto, Jessica and another young lady (I'm sorry i forgot her name) helped with restaurant reservations/recommendations! The hotel is very intimate and well done, only 12 rooms. The rooms were great, but my favorite part was the shower (strong pressure, which feels amazing after a day of sun tanning)! The roof top pool is perfect for having a couple of drinks, while getting some sun! Loved this hotel and will return! The overall experience was more than we expected (and we had high expectations)!

Miinukset: Make sure you request a room that does not face the street, since the taxi's are more than trigger happy with their horns! Also, there are two night clubs across the street which will keep you up if you are a light sleeper! Guess that stayed in rooms that face the interior said that they could not hear anything!

Plussat: This little hotel is amazing! The most amazing staff (special thanks to our receptionist - he is a very welcoming guy) is so attentive and friendly. Many of which even speak english which makes everything a lot easier for us (not Spanish speakers). The hotel serves great breakfast with a great variety of “international” but also Colombian specialties. Last but not least: the bed was the most comfortable on our entire colombia trip!

Miinukset: There is nothing negative to say! Only thing that could be improved is wifi reception (complaining on a very high level here) and just as a suggestion: german guests like their “wurst” at breakfast but I’m not sure whether it’s even possible to arrange that in Colombia :)

Plussat: Hotel interior is beautiful! The rooms are lovely, it was a really nice touch having L’occitane products. Breakfast is great and service excellent. The living room area of the hotel is lovey to sit and have a Mojito take in sounds of Cartagena! Staff extremely helpful it was a great hotel to start our trip off in Colombia!!

Plussat: Exactly what you expect from a boutique hotel... warm, friendly, great location. Breakfast was very good. I prefer this type of local hotel to large luxury properties. Gives you a better feel for the town.

Plussat: Awesome. Awesome Hotel. We stayed here after a week of hostels and it was perfect. The staff was very welcoming and greet you with a damp towel (feels great after being outside in the Cartagena heat) and a welcome drink, delicious! The rooms are also very cool, ours had a hammock and a massive shower! Breakfast was also delicious. Moreover, we had an excursion the next day where we couldn't bring our large bags and the staff gladly stored them while we were gone :) Amazing Hotel!

Miinukset: Everything was awesome. No complaints.

Plussat: Excellent rooms, breakfast and staff! Amazing

Miinukset: —-

Plussat: A haven of peace right in the centre of old Cartagena.. beautiful rooms, 5 star breakfast .and charming and discreet staff

Plussat: Huge bed and shower, small but refreshing swimming pool, great breakfast

Miinukset: We missed having a restaurant (for lunch / dinner) and check out was a bit uncomfortable (they came to check the minibar while one of us was still in the room dressing up)

Plussat: The location was terrific - just minutes from the clock tower and Plaza Bolivar. The facilities were top notch and the manager was extremely helpful.

Miinukset: I would simplify the breakfast menu. Rather than providing a long menu list of egg permutations, I would simply say that you can have your eggs fried, scrambled or as an omelette and if an omelette, specify what the possible ingredients are e.g. ham, cheese, tomato, mushrooms. Also, 2 chaises longues on the top floor is not enough for the number of rooms. I would get rid of some of the plants and put in another 2. Plus when staff are cleaning the steep spiral staircase, they should put a sign out indicating the steps are slippery. I nearly injured myself when coming down the steps one time and not knowing that the steps were being cleaned.

Plussat: Excellent location, unique and historic building, comfortable room, (with air conditioning!!) and a top notch staff.

Plussat: location, friendliness of staff, excellent breakfast and comfortable suite (junior).

Miinukset: wasn't really anything I didn't like.

Plussat: Excellent location, very helpful staff, charming hotel. A star all round.

Miinukset: Nothing

Plussat: Great and nice!

Miinukset: No seaview!

Plussat: Good bed and pillows. Excelent breakfast with coffe, scrambled eggs, bread and fresh fruit. Great staff, very helpful, and really pleasant stay. The hotel is located in old town, close to restaurants and some of the old famous squares. The hotel is quiet enough to sleep really well at night. The hotel is just 20 minutes drive from the airport and 10 minutes to Boca Grande beach.

Plussat: Excellent service at this hotel, every time we were lounging by the pool or even the first day when we were waiting for our room, they gave us small snacks to eat while we were on the property. The 3 breakfast choices in the morning are all great and worth trying. Lastly, the property is in a great spot, quick walk to all the major sites and bars! The rooms were spacious with great AC and they replenished the waters daily and had nice toiletries by L'Occitaine

Miinukset: Only one slight flaw, there was no restroom on the main floor/lobby-kitchen-pool area. So while we were waiting for our room and also the afternoon we hung out by the pool, no quick area to use without going to your room.

Plussat: Very friendly staff, great location in the old historic center. The hotel is beautiful, there is airco in the rooms. The breakfast is very good and more than sufficient, multiple options.

Miinukset: The tours they offer are overpriced versus the previous hostel we booked through.

Plussat: The hotel is beautiful and the service is great. Would definitely stay there again.

Plussat: Everything was great! There was so much attention to detail, from the welcome drink, to the chocolates left in the room and the afternoon complementary tapas. The breakfast was very nice, everyone is super friendly, it is totally worth it to stay here.

Miinukset: Our room was on the ground floor so we could not really open the shutters to get sunlight. I would recommend taking a room with balcony upstairs if you like natural light. Nevertheless, everything was so good that this didn't matter much in the end.

Plussat: Location

Miinukset: No mini bar in the room, no hotel bar

Plussat: Perfect location: in San Diego, a few steps from the historic Center and very close to the place San Diego with its great restaurants. The equipments of the rooms were perfect (at last a real shower with power and truly hot water!). We had a lovely room with a balcony overlooking the street and had no trouble with noise thanks to the double-glazing of the windows. The breakfast was freshly made and healthy and the decoration of the hotel and rooms is exquisite.

Miinukset: Do not expect a real pool where you can swim: the two jaccuzi are only small ponds to refresh!

Plussat: V good service

Miinukset: No hot water

Plussat: The staff was excellent, all of them are great people. We enjoyed our stay at this amazing house, and we are organizing a trip for our parents to go to the beautiful city of Cartagena and stay at the Cartujita since made us feel at home!

Plussat: Casa la Cartujita only has 7 rooms so the stay feels more intimate and personal. The staff is very helpful. They helped us with paces to see, making reservations, giving general advice about the area. I can on a special occasion and They helped me surprise my girlfriend.

Miinukset: The hot tub does not get hot. Besides that there were no issues.

Plussat: The room was gorgeous. The location was excellent.

Plussat: The room was very nice and big, breakfast was good and the staff were nice.

Miinukset: The hotel had an old looking vibe, a different sensation from the pictures. A very negative point for me...we were very bad welcomed by the front desk guy, so the whole experience of arriving gave a bad taste in the mouth. Plus, as I was unpacking we saw a considerable leaking inside the room, so we had to change. It seemed to be there for quite some time and was never repaired. Overall it's OK for 1 night.

Plussat: Clean rooms, quiet location in a nice part of the walled city, great service, good breakfast

Miinukset: Value for money

Plussat: I've stayed here four times already. What can I say? I'm a fan. The house itself represents the best of Cartagenean culture. The rooms are just breathtakingly beautiful and very clean. The staff are probably the best asset of this amazing Colonial house. They will make you feel at home. Thanks to Jackie and Elsi, it's always a pleasure to see you. I also love the breakfast, the nice warm rooftop pool and our Condesa balcony looking out into the charming and lively streets of this incredible city ️<3

Plussat: The staff was very helpful and friendly and even though our Spanish is limited we had no issues. Breakfast was included with our room and was very filling and delicious. The room and facilities were amazing.

Miinukset: The only negative were the taxis honking on the street. It’s like that everywhere in Cartagena though. Our room faced the street so we heard it more.

Plussat: Everyone here has been so helpful. Definitely coming back. Location is excellent.

Plussat: Everything! Location + facilities + amazing stuff ! Your day starts with a great a la carte breakfast and the smiling « good morning » of the stuff. Free bicycles available to enjoy an amazing ride around the town (although everything is walking distance from the hotel). After visiting the town , you are back to Hotel Quero which just continues your authentic Cartagena colonial town experience... highly recommended!

Miinukset: Nothing

Plussat: From the first minute the staff made every effort to make us feel at home! Excellent location close to all sightseeing. Highly recommended.

Miinukset: Nothing

Plussat: The staff was friendly and very helpful. The decor is very pretty, and the room was bigger than we expected! The facilities were clean and comfortable, and the boutique feel made us feel at home - very private. Excellent stay!

Plussat: Lovely hotel. Staff was fantastic, room was spacious, well furnished and comfortable. Location was perfect. All together a great experience.

Plussat: The service was EXCELLENT! Everything clean, food delicious, great rooftop.

Plussat: Its centrally located but on a quiet street, just a corner away from all the action. The staff is very friendly and professional. The breakfast was great! The entire hotel very clean and beautiful!

Plussat: First Class service! I unfortunately forgot some clothes when I checked out. But Rudi and the amazing butler service was able to mail my belongings to me all the way to Medellin. Thank you so much!. This property is top notch!!

Plussat: We thoroughly enjoyed our stay at this hotel - common areas are magnificent, staff is adorable and the breakfast is great (a buffet with plenty of choice). There is real attention to detail at this hotel. We wish we had been able to stay longer.

Miinukset: Taking into account how beautiful this hotel is, the room we stayed in was slightly small and basic for the rate charged (around 300 euros a night).

Plussat: The Santa Clara is exceptional in every sense. The decor, the service, quality of the food, everything is always on point.

Plussat: Wonderful and picturesque setting - the central courtyard might be the most beautiful setting that I've ever seen in a hotel... The pool was excellent and very large, with a good selection of surrounding tables and sun loungers for relaxing. The bed was also very comfortable and we enjoyed having a balcony included in our room.

Plussat: Location

Miinukset: Room is very small for the cost.

Miinukset: Lights in the room could have been better

Plussat: The room, the spa

Miinukset: The service

Plussat: The location is perfect to go around the center of Cartagena. The facility and the rooms are nice walking in the inner garden and around the facility is an experience. Breakfast has many choice and quality is good.

Miinukset: the hotel cannot be considered as a luxury 5 stars hotel. It is an good hotel for family too many people but if you are looking for privacy as 5 stars luxury hotels should provide, this in not the hotel. The hotel staff has to be trained more they don't have sense of urgency: they booked two restaurants outside the hotel but we had problems when we arrived in the restaurant the reservation was made by the hotel... Further we encountered the problem that the sink and the shower in our room it was not working properly so after so many complains the staff moved us in another nice room.

Plussat: The building is beautiful. Beds were very comfortable. Swimmingpool is very nice.

Miinukset: The attitude was a bit arrogant. I am travelling with a friend native indian and at the door they kept asking where we were going (i could see that they were not asking others in that way and did not ask me the day before when i went on my own just to have a look). I thought it was all snobish and racist. The room was smaller than average I have seen in Colombia.

Plussat: Everything

Miinukset: Is amazing

Plussat: Roof top pool was outstanding. Design of renovation breathtaking.

Miinukset: Obnoxious pool guests

Plussat: The pool area and the staff

Miinukset: The air conditioner was broken and leaked all over my stuff from the ceiling. Sweated my balls off all night then woke up to my suitcase soaked.

Plussat: Excellent location, friendly and helpful staff, relaxing pool and spa.

Miinukset: Nothing

Plussat: The hotel is so gorgeous and located very centrally located. The staff is very polite and attentive. We loved the pool area! The pool is big and has a whirlpool and is located on top of the building. There is sun shine till sunset. There is a pool bar where you can order drinks and food. The cocktails come with beautiful decorations and the food is delicious! Our room was beautiful, very spacious and clean. The only bad point about the room: everything felt a bit humid (bed sheets and towels). Somehow we weren‘t able to reduce the humidity in the room. The breakfast is just amazing! Great selection of whatever your heart desires. On our last day we had to leave at 06:30am, so we forced ourselves to get up really early to just NOT skip breakfast.

Plussat: Loistava palvelu, henkilökunta, sijainti ja aamiainen!

Plussat: Ystävällinen ja avulias henkilökunta, loistava aamiainen, upea sijainti vanhankaupungin ytimessä.

Plussat: Excellent location, friendly Staff, comfortable beds, spacious rooms with nice design, nice swimming pool area. good breakfast, it's really one of the best options you can have in Cartagena, very nice bathrooms and shower.

Miinukset: No views for most rooms, but it's expected for most hotels in old city, still I loved the room.

Plussat: We had a lot of hotels, but the service we received here, we never saw before. The people are so friendly and they will do everything to make you enjoy your stay. Thank you so much

Plussat: Service was excellent. Jorge upstairs by the pool is amazing

Plussat: Beautiful hotel with the best breakfast with amazing tropical fruits ! The staff is very hospitable especially Jorge at the rooftop pool is amazing!!!!!

Miinukset: That I could not stay longer !!!!!

Plussat: The entire property is A++. From the moment you are greeted until the moment you leave, everyone is working hard to make sure you have the best experience. Breakfast is second to none with exotic fruits and local delicacies to sweeten your palate.

Miinukset: Having to leave ;-(

Plussat: I speak no Spanish, but was treated like a member of the family from the moment I arrived. The neighborhood is fun, beautiful, and a short (<10 minute) walk to the clock tower/walled city in one direction and the Castillo in the other. And as others have described the room below (2018 reviews)

Miinukset: Nothing

Plussat: The place is clean and comfortable and the owner is very nice person!

Plussat: A very big, comfortable bed. Nice and good working AC. Friendly staff. The city center is not too far away, but you have to take a taxi. We usually paid 8000 pesos one way. The airport is really close by, so you can even walk to the hotel.

Miinukset: The breakfast was good, but it was "only" eggs, 1 small arepa and two toasts, plus a little bit of fruit. As I don't like eggs, there was not much left for me to eat. The shared bathroom was ok, but when we were there, the sink was leaking and the floor was always very wet. Our room seemed to be in a part of the house, where you usually put the garage. We didn't really mind, but the street noise was quite loud and there were some insects in our room one day, which came out of nowhere and were pretty disturbing.

Plussat: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Miinukset: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Plussat: Amazing place the host was very accommodating, I’ll definitely stay here again

Miinukset: The are is a little out of the way of the walled city

Plussat: Breakfast

Miinukset: Sharing bathrooms

Plussat: Proximity to airport , local pricing, staff helpful and short taxi ride to historical center quick access

Miinukset: Room on street was noisy others not so

Plussat: Every time we wanted to enter a member of the family or the housekeeper had to open the gate. It says Hotel but it's just a home where they rent out 2 tiny bedrooms with no windows and a shared bathroom.

Miinukset: I found multiple long, curly female hair in my bed. The place isn't clean. Also there were ants in the bed. The location is right at a very high traffic part of a big street. Overall a very negative experience.

Plussat: Great staff that went out of their way to help us. Clean quite space and a great value. You could walk to the airport, but with luggage the taxis are inexpensive.

Plussat: Very friendly and helpful hotel staff! We had problems with a booked bus. They called the company and made sure we got finally on the bus. Thanks!

Plussat: The decor and facilities are beautiful and all the amenities are very much appreciated! The staff is wonderful. They were very nice and very helpful! The location is good as well.

Miinukset: The bed was a little hard/uncomfortable and the day beds were a but worn with some holes.

Plussat: The most beautiful romantic hotel. Given a free upgrade as the double room I accidentally booked couldn’t fit the 3 of us

Miinukset: Nothing. Stay here!

Miinukset: Shower does not have any pressure, making it difficult to take a bath. Also, water temperature is either maximum hot or cold (not possible to choose anything in the middle). The room was not properly cleaned, either upon arrival or afterwards (we stayed 3 nights). The bathroom have a window without glass, allowing all the mosquitos to enter the room and bite us. Also, there was always a lot of noise, either music or construction noises in the morning.

Plussat: Location, design and amenities

Miinukset: Nothing to report

Plussat: the location, the staff, the decoration

Miinukset: room with no window, partial noise of air conditioning

Plussat: Staff were friendly and attentive, toiletries and towels were replaced daily, pool and jacuzzi were amazing and breakfast was tasty. Junior suite was spacious!

Miinukset: Too dark in the junior suite, not enough natural light and nowhere to place wet swimwear and could hear people outside.

Plussat: Great location

Plussat: The hotel is beautifully designed, comfortable and functional. It was fun to be next to the cool neighborhood of Getsamini and only a 10 minute walk from the town center. Rey was the best - he helped us with so many things when the rest of the staff was unable to. He should be the boss!

Miinukset: We had breakfast at the hotel every morning and it could have been much better. We also had lunch and it was lacking in quality. Most of the staff is not very competent. It took us an hour to check in and they requested our passport three times. It took us 20 minutes to check out because they incorrectly charged us for mini bar items. If Rey were in charge, I imagine things would run much more smoothly.

Plussat: Very clean. The staff are really nice and helpful. Breakfast was good and a nice pool.

Miinukset: I paid for the junior suite which was very expensive so I expected a little more from it. The room had no desk forcing me to work on the floor or go upstairs where it was scorching hot. The room had only two very tiny windows making it feel almost like a basement. It was VERY dark during the day and even with all the lights on I found it very hard to see.

Plussat: If you want the sanitised version of Cartagena stay in Bocogrande. For us Old Town was ‘too polished’ but this area gives you a real feel and the hotel is first class.

Miinukset: The first night we had a room looking into the street and had about one hours sleep due to the noise. Staff were superb and changed us the second night to one of the best hotel rooms I’ve ever stayed in.

Plussat: Overall good, easy checkin. About 7 mins in taxi from the old city. Very clean and bedrooms are nice. Breakfast is decent too.

Miinukset: Please not there is no hotel shuttle. I had emailed at least 48hrs ahead of arrival with no response to the email. I arrived prior to my friends and ending up getting a taxi - 15 mins from airport, asked for shuttle for my friends as they arrived late, was told there is none.

Plussat: Great hotel and very kind staff. The area is safe. We would walk to get a late night meal past 8pm.

Plussat: Customer service was top notch!!! Best customer service so far I have ever received in colombia.

Miinukset: the location maybe a bit too far in bocagrande can be challenging to find on your own.but overall there were foods/restaurants available. There is a lot of construction around but stable location.

Plussat: Good location, stylish, spacious and clean room, good bathroom, fast wifi, OK breakfast (the fruits were delicious, the coffee was the usual Colombian affair), the staff was mostly polite and friendly.

Miinukset: I specifically asked for a quiet room during the reservation process, but the one given on the first floor was nothing but quiet: I could hear all the noise from the street, from the corridor and also from the reception area. The second night they were cleaning the ground floor, talking, scrubbing, pushing furniture around until 1:30 at night, and it felt as if they had been working in my own room. Since I had to leave quite early, I really wanted to sleep, so I went down three times to ask them to try to make less noise, but it didn't make much difference (and the night receptionist's attitude just made the whole situation even worse). I would never stay here again.

Plussat: Great service & room was stunning

Miinukset: A pool & bar was the only thing lacking. But with the beach around the corner it wasn’t an issue

Plussat: The staff and accommodations are very nice

Miinukset: We enjoyed are stay

Plussat: We only stayed for a short amount of time but for the time that we were there, the staff were welcoming and very helpful. The hotel is located near the public beaches and is surrounded by a bunch of locally owned shops and restaurants. Definitely recommend this place for anyone looking to stay in Cartagena.

Plussat: Location

Miinukset: Building too small

Plussat: Very helpful and friendly staff

Plussat: Room and bathroom were pretty big. It’s very well located. Staff was very eager to help us get a taxi every time we went out. Location is good.

Miinukset: Room does not have black out curtains. Our room was on the seventh floor but the elevator went up to the sixth floor. The hotel doesn’t have a pool.

Plussat: The staff is on top of things ! They are all very helpful , polite, sweet and are always there for you ! The breakfast was awesome it’s a buffet and changes a bit every day. They also offer lunch which we had once really delicious. The location is amazing 2 min to the beach and all you need right around you food , bank , grocery , pharmacy perfect location and at night around 10pm I would say a decent noise level

Miinukset: Nothing

Plussat: Place is amazing

Miinukset: Nothing

Plussat: Pool area is fun sunning or splashing but it is large with nice views and well maintained. Rooms were good ours at the front had a lot of light. In the back not so much but in a hot climate not a problem. Common areas were fun. Every thing was clean and worked.

Miinukset: It is a small hotel and for the price you can not expect perfect breakfasts or fast checkin. Staff spoke english if imperfectly.

Plussat: Beautiful decor, comfortable, friendly staff who were always willing to help. We arrived at the hotel 6 hours before check in but they allowed us to use the pools and had our room ready within an hour- amazing! The aircon in our room wasn’t working properly when we arrived, as soon as we alerted staff they shifted our room and got someone to fix it. Excellent wifi, wonderful restaurant and bonus for us that most of the staff spoke English. Wonderful hotel and wonderful staff!

Miinukset: Nothing! Everything was beautiful

Plussat: The location was great. Design of the rooms was interesting.

Miinukset: The room had very strong smell of cigarettes on the first floor and the staff didn't change our room after we asked for it, only sent the lady with deodorant that didn' help. After the second night that I couldn't sleep because of it, the staff agreed to move us to another room on the second floor, that had no smell.

Plussat: This is a really beautiful hotel with very nice features. Staff were lovely. We were a group of friends and the place was perfect for us.

Miinukset: Not much. It was all great. Not in the heart of the old city but very close.

Plussat: I fell in love with the design of this building and the decor. This place isn’t just a hotel, it’s an experience. I never wanted to leave the atrium! Breakfast was always delicious and the staff cheerful.

Miinukset: There is no bar by the pool. The pools are small but AMAZING. The views are great from its rooftop. Ordered a few drinks via the guest phone but both times the order was wrong and the wait very long. It’s the only bad thing I can say about this place. Otherwise, the entire experience was amazing. It’s a place I’ll never forget. Highly recommend.

Plussat: Everything was perfect. Nice interiors, good breakfast and gentle staff. Highly reccomended.

Plussat: I like the decoration of the hotel.

Miinukset: It’s not a hotel for young children. In the breakfast I ask for extra watermelon for my baby, I was told that they were going to ask and never receive an answer. We went to the pool with my family and they were smoking marijuana in the pool.

Plussat: Spacious rooms, nicely located. Friendly staff, great restaurant, rooftop pool and bar.

Plussat: This hotel is exceptional, the staff are fantastic, and the design and decor are truly beautiful. Loved everything about this hotel, and highly recommend it to anyone who appreciates beauty and creativity.

Miinukset: Nothing not to like.

Plussat: Great location, beautiful pools, great design, really helpful staff. The hotel also smelt amazing!

Miinukset: The hotel is in a really lively area of Cartagena which means noise from the street continues until very late at night. Breakfast room was very hot and only a small area had fans

Plussat: Great architecture and decoration in historic buildings that create an oasis in bustling Cartagena. The rooftop deck and pools are a welcome escape from the hot city streets. The Master Suite is spacious and extremely well decorated and the mezzanine creates the comfort a family needs. The airco was quiet and kept the room at a pleasant temperature and while the 3 big windows of the suite face the streets of Getsemani, there is no noise in the rooms at night. Central in Getsemani and at short walking distance from the historic center.

Miinukset: Not all staff were equally friendly and while those resisting the heat in the outside breakfast area or rooftop bars stayed warm and friendly at all times, those in the airco of the reception and restaurant seemed to have cooled down with the room temperature.

Plussat: Lovely hotel, charme! Location close to the old centre (5 minutes walk). Parking space for our rental car. Airconditioning in the rooms (you need that in Catragena).

Miinukset: Breakfast could be better

Plussat: The house is beautiful, in a quiet area, near the sea side and 10 minutes from the city center. They have a very good, daily changing breakfast. The terraces and the pool are great! The staff is incredibly nice and friendly.

Miinukset: Our room was quite disappointing, with a window, looking at a very nearby wall. Air condition was loud, but effective. The bathroom and toilet were very poor. There was no door, separating this area from the room. There was just one main light in the room and no bedside lamps.

Plussat: Very nice hotel with big terraces and a pool. Rooms are very comfortable. Short walk to the old town.

Miinukset: The staff's English is very limited.

Plussat: Wonderful hotel, close to everything, clean, very nice pool, rooftop view of the beach, and great service from the staff. Was an amazing experience! Just want to say thank you to the hotel for such a great stay. Next time we visit Colombia we will come back. Gracias!

Miinukset: Nothing.. nada

Plussat: The stuff was very bad, they were very bad with us when we had a problem. No electricity for the whole day and nobody helped us. The worst experience in Colombia

Plussat: The great rooms, swimmingpool, roofterace, nice staff. It’s a great place if you want some rest and enjoy Cartagena in a polite way. We had a late check-out and could use everything for free:)

Miinukset: The breakfast is not expanded.

Plussat: Staff was welcoming, friendly, helpful and excelled in being accommodating.

Miinukset: The room was described as being a suite which was a stretch. It had a king size bed, but no chair or couch on which to sit. The bathroom was small and the shower had very low water pressure.

Plussat: Good quiet location, fairly comfortable bed and friendly staff all be it overly laid back.

Miinukset: Broken lock on an outside door to the bedroom, held closed with a chair, mosquito net on bathroom window missing due to the amount of holes in it leaving a big hole in the wall with no protection. Taps and lights did not all work. Scrabbled egg held together with human hair, congealed jam and milk that poured in lumps as was off. First night we were locked out for 20 minutes until we got hold of a staff member no longer on site by what's app, only staff can open the outside gate to let you in or out of the property and they did not answer the bell until their colleague called them, it was only 2230 so not even too late. We booked based on reviews and were really disappointed other than on the location and friendliness of the staff.

Plussat: It was my first time in colombia but it will not be my last. The staff were very friendly and professional, they did their very best to make me feel welcome. felt very safe in the area. got given good direction. Also i loved that the staff greeted me every day with a smile. They made my first time in colombia a very pleasant experience. Omg the tempeture in cartengena is excellent love it. My goto holiday destination, a place to relax and recharge.

Plussat: Huge room and bathroom with a terrace. Nice breakfast and warm welcome.

Miinukset: The fan in the room was pretty noisy. The pool was small.

Plussat: The bed was like a cloud. The live music every night at the restaurant.

Plussat: The room

Miinukset: Facilities are old, not well taked care. Way too expensive for the service.

Plussat: Absolutely stellar hotel. The staff were exceptional and the amenities at this hotel were lovely, which were made even more luxurious when we found out we could also use the amenities at their neighbor hotel. The design was beautiful as well!

Plussat: Beautiful little boutique hotel right in the heart of the old city. Super comfortable beds, beautiful rooms and pools, really enjoyed our stay!

Plussat: The staff were super nice but not that effective - the hotel is beautiful but needs to maintained - rooms not serviced until late afternoon- this is a very good hotel and also expensive - bang for buck not there- the pool at companion property was very nice

Miinukset: I was robbed by employees

Plussat: The sort of guests are there to please staff attitude. Bad service.

Plussat: Staff was awesome . My husband got sick and they called medical assistance and went to buy the medicine ... and were so caring all the time . Just priceless