Cartagena hotellia

Plussat: The Hotel and Staff at Casa San Augustin were exceptional Recommend this hotel to anyone who want to experience The true Old City Of Cartagena

Plussat: Fantastic staff glorious building just very very relaxing

Miinukset: If you are offered a room on the Main Street ask if overlooks any local music bar as a small number of rooms are affected

Plussat: Wonderful staff. Very helpful on all matters. Great location. A bit expensive but worth the money.

Miinukset: Must do something about mosquitos in hotel. the breakfast area was difficult to bear. Perhaps the machines that electrocute the mosquitos will help. Had it not been for a staff member who brought spray it would have been unbearable.Lo

Plussat: We loved the nice service, clean rooms, good breakfast and wonderful location in town

Plussat: The good: Very nice staff. Beautiful indoor pool and charming architecture. Comfortable beds. You cannot beat the location. The bad: On our first night they put us in a terrible room (#105.) DO NOT ACCEPT THIS ROOM. ASK TO SEE YOUR ROOM BEFORE ACCEPTING. The room was dark, noisy, with a tiny window and a bathroom that was not air conditioned and had a window opening to the street that could not be closed! Again, be careful with the rooms because some are terrible. In the end, however, after staying in a decent room for several nights but which began to smell of sewage we were moved to a lovely room. The other issue is that the menu doesn't change and, after several days of the same selections we wanted variety. Overall, if you get the right room, it's an excellent hotel with very nice staff.

Plussat: The hotel is beautiful. The staff is always willing to help to make sure your stay is unforgettable. The restaurant ALMA, located in the hotel, is one of the best restaurants in Cartagena. If you are going to spend time in the hotel and are with someone special, this is the place to stay. Unlike the bigger luxury hotels in Cartagena, this hotel offers a more personal/intimate service since there are only about 30 rooms! One of my favorite parts was the coconut treats that the staff leaves in your room every night, which are made in the hotel. I liked them so much, i bought a dozen to bring back with me!

Miinukset: There were very few down sides to our stay, but there was some pressure cleaning of the pool area being done at night until 2am, which was a bit load/disturbing. Also, there are some parts of the hotel that you have to be quite in since some guests complain about everything (the roof sun deck is one of those areas)!

Plussat: We LOVED our stay at Casa San Agustin. The staff goes above and beyond and is extremely friendly. The rooms are stunning. Perfect location. Definitely going back. Stayed there with the whole family in two rooms - one for the grandparents, one for us and our 5 year old son. They gave us a regular room that was cut like a suite so our son could sleep in his own room. Double win!

Plussat: We were totally pampered by the staff our entire stay. Top notch hospitality and oasis-level serenity inset into the center of the historic old town. Close to everything and the concierge services will get you further if needed. Yesid, Jorge, Paola and all of the other staff who I can’t remember their names, thank you for a wonderful 40th birthday excursion for Molly. Your personal touches are what made the trip so special for us.

Plussat: Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city.

Miinukset: The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.

Plussat: Trendy boutique hotel in the centre of town, very easy to get to from the airport. Loved the rooftop pool and views, hotel interior gardens and courtyards are very relaxing, spa staff very nice. Breakfast had great options and the concierge staff were very helpful organising trips and things for us. Staff were all friendly in general, and even pre-empted us needed towels for a catamaran trip which they provided to us on our way out (without being asked).

Miinukset: Although breakfast is delightful and they have an included a la carte menu, one small thing that could be easily improved is the breakfast service staff. We found that things took a lot longer than one would expect, and it seems a little chaotic. Whilst I understand it’s a busy time and everyone is rushing out for boat trips and tours, a little bit of tweaking the management of staff could really improve the experience.

Plussat: The Staff were exceptionally friendly, the room was gorgeous with all the right facilities in place. Our location was also perfect for a stay in Cartagena.

Miinukset: The gym may need a slight upgrade but this is minimal problem.

Plussat: Rooftop pool was amazing. Staff very helpful.

Miinukset: Wish breakfast went until 11.

Plussat: The room decor and amenities were very tasteful and high quality.

Miinukset: The rooftop pool was under construction and service was not very expedite at that venue.

Plussat: Beautiful boutique luxury hotel. Staff was very helpful and friendly. Great location in Cartagena. Amazing roof top pool!

Miinukset: Some of the amenities could use some updating (i.e. wood floors, gym, etc.)

Plussat: The staff are very friendly and they're always there to help out. They all speak perfect English.

Miinukset: The pool area needs more regulation as it was always packed during peak hours. Some obnoxious hotel guests would leave their stuff out to occupy seats in an already-limited

Plussat: Ystävällinen ja avulias henkilökunta, loistava aamiainen, upea sijainti vanhankaupungin ytimessä.

Plussat: The hotel is lovely! The room was very spacious, the roof top pool had a bar and food service and plenty of room and the staff was always courteous and accommodating. Breakfast was exceptional!

Miinukset: Cannot think of anything!

Plussat: The staff was super kind and smiling all the ready.

Miinukset: We were in the 2nd floor and we could hear the noise from the restaurant downstairs

Plussat: Location Staff very responsive and helpful

Miinukset: Very noisy. Not good phonic isolation

Plussat: The staff, the breakfast, the location and size of the rooms on the plaza side.

Miinukset: Rooms where not always cleaned at time of return, was corrected quickly but after a hot tour day you wish to hit the shower. Hallway was frequently cluttered with materials and laundry. The suite has a great terazza but when you sit you can not enjoy the great view due to plants. The terazza is too hot to use during the day.

Plussat: Great location and view from the roof top

Plussat: Location, friendly staff

Miinukset: Prices at the rooftop bar were a bit steep, and it closed early.

Plussat: The staff was exceptional! Everyone is so helpful and so nice. Maryuris & Johnny we’re so amazing and helped us book a ride to our next hotel. The hotel is beyond beautiful too. The breakfast was tasty and the rooftop was breathtaking. Can’t recommend Hotel Sophia enough!

Miinukset: Everything was perfect.

Plussat: We just returned from a 6 night stay at the charming Sophia Hotel, and can't say enough good things about it. On arrival we were greeted warmly by Maryuris & Joel, and immediately we knew we had chosen the perfect hotel for us. Our room #303 was spacious with lovely high ceilings, and the biggest and best bed we've ever slept on. The location was wonderful within the walled city, and our room overlooked the vibrant Plaza de la Aduana. Breakfast (included) daily was delicious, with plenty of choice. The restaurant staff were super- friendly, service with a smile every time.The rooftop pool & bar provided an afternoon oasis, with stunning views. Wifi was especially good from the pool area and ground floor restaurant. My husband celebrated his birthday during our stay, and Joel (concierge) surprised him with cake & decorations to mark the occasion ... amazing! Shoutout to lovely Oscar & Mauricio who welcomed us back in the evenings, genuinely interested in how we were doing. This is a lovely hotel, but what makes it really special is its outstanding staff. Gracias!

Plussat: Staff are great, well prepared and informed and will definitely make your stay better. Location is also an asset, it is close to all landmarks in the walled city. The hotel itself is a beauty, well designed and with a good taste for decoration. The pool at the roof is a must!

Plussat: Great rooms, spotless

Miinukset: We had a situation with the reservation but they fixed in the best way possible

Plussat: Great location, good breakfast, friendly staff

Plussat: Everything was fantastic. Staff was so kind and welcoming, especially Martin! Great location right in the heart of historic town. Beautiful bright room, with a balconey and good sound proofing to keep out street noise. They have a lounge area for reading and spending time that has balconeys that we really enjoyed. It was great to sit with a glass of wine at night and enjoy the sights and sounds from up above. Hotel offered sparkling wine for happy hour which was always appreciated :) and breakfast had many choices and was delicious.

Plussat: Beautiful place and very professional staff.

Plussat: The service is exceptional. They quietly come around to serve you (e.g. turn on the light when you are reading a book at the saloon, and turning the fan if they notice you will be there for some time, quietly without asking. Jader, the restaurant manager was great - we had to leave the hotel at 6:30 but he still managed to serve us the breakfast which starts at 7:00 normally. Christian at the desk was very professional too. Even though our room was by the street, the windows were so thick that no noise penetrated.

Miinukset: There is nothing to dislike in this hotel. Could be a bit pricey but the service and care makes it well worth it. If you are travelling with small kids, probably not the right one, because it's a bit like a maze and many stairs. We were there with well traveled adolescents so we loved the atmosphere and architectural talent.

Plussat: It's impossible to convey how wonderful this place is. As a fellow property manager, I am the biggest sceptic when we travel. The location was perfect. The hotel itself is an old home that was built in the 18th century, and was amazingly converted into individual suites for guests. But most importantly, the staff were the best part. They truly understand customer service, and treated us like royalty. Normally I would never go back to the same place twice, but I would absolutely come back and spend an entire week with them!

Miinukset: The only downside is that the hotel is located in the middle of the historic district, so it's loud at night (particularly on the weekends). For us this wasn't an issue because we loved being in the heart of everything.

Plussat: The service was excellent and the included breakfast was amazing (mostly typical breakfast from Cartagena)! Juan took great care of us during breakfast and his service was on point every day! Roberto, Jessica and another young lady (I'm sorry i forgot her name) helped with restaurant reservations/recommendations! The hotel is very intimate and well done, only 12 rooms. The rooms were great, but my favorite part was the shower (strong pressure, which feels amazing after a day of sun tanning)! The roof top pool is perfect for having a couple of drinks, while getting some sun! Loved this hotel and will return! The overall experience was more than we expected (and we had high expectations)!

Miinukset: Make sure you request a room that does not face the street, since the taxi's are more than trigger happy with their horns! Also, there are two night clubs across the street which will keep you up if you are a light sleeper! Guess that stayed in rooms that face the interior said that they could not hear anything!

Plussat: Architecture, interiors, the people, the location and the attention to details and impeccable service and politeness.

Plussat: Wonderful staff, room, amenities, breakfast, location.

Miinukset: Buzzer to access main entrance but that feels more secure too

Plussat: Great location and very beautiful boutique hotel, very nice decoration

Miinukset: Nothing

Plussat: Overall the hotel was beautiful, the staff was helpful & friendly, and the service was very good. The pools & pool bar was by far our favorite place to be.

Miinukset: Oddly, we kept having to ask for items in the room to be restocked or replaced; coffee creamer, washcloths.

Plussat: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Miinukset: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Plussat: Great room and views. Clean. Modern.

Miinukset: No store inside hotel. Poor coffee ironically. Staff not always on point. Often have to ask many times to get something.

Plussat: Friendly and helpful staff.

Plussat: Beautiful hotel, amazing pool and wonderful staff!

Plussat: Beaches

Miinukset: Never repaired the dining table lamp in my room

Plussat: Everything

Miinukset: Matress was a bit too hard for our taste but that is totally a personal preference.

Plussat: Friendly bilingual staff. Pristine and beautiful

Miinukset: Beds squeaked a bit

Plussat: Great welcome, great staff at reception. Great room and great view form the room. Breakfast is phenomenal. Pool and roof top bar are a must. Excellent location. Courtesy massage was a plus.

Miinukset: Nothing I guess

Plussat: Nice location, beautiful rooftop, good Service.

Miinukset: The staff from the hotel wanted to charge as taxes already paid by Internet.

Plussat: Great views and the staff was amazing

Miinukset: The roof had a water leak that should have been taken care in advance

Plussat: Being greeted with a massage

Miinukset: It was all excellent

Plussat: Terrace and food is very nice. Different options for breakfast and welcome for suggestions as menu was not too tasty but service is great!

Plussat: The room and all facilities were perfect. The rooftop is the biggest selling point with an amazing view of old town Cartagena.

Plussat: Right in the middle of the city. Fantastic view from The roof top bar. Amazing sunsets

Plussat: We loved everything about this hotel. The staff was incredibly friendly from the moment we walked in (special shout out to Wilson who helped us with recommendations and made us comfortable during the entire stay). The room was spacious and spotless, we had a street view queen bedroom with an amazing double-shower head. The rooftop pool area is AMAZING - best views in Cartagena looking out over the harbor. Complimentary breakfast every morning was restaurant quality, made to order and fresh... I could not recommend this hotel highly enough for anyone visiting the city. We did extensive research before we landed on Movich and it made the trip.

Miinukset: Nothing. Zero complaints whatsoever.

Plussat: the best of breakfast is fruit. I think the hotel is excellent , but the kitchen is slow and not excellent.

Miinukset: the kitchen coordination, I think you will improve with a very good management

Plussat: Sijainti erinomainen vanhassakaupungissa. Kattoterassilta hyvät näkymät. Huone hyvin varusteltu. Aamiainen tarjoillaan pöytiin, eli ei noutopöytää. Ystävällinen ja auttavainen henkilökunta.

Miinukset: Huoneen ilmastointilaite oli kohtuullisen äänekäs, ilmeisesti jotain vikaa.

Plussat: I speak no Spanish, but was treated like a member of the family from the moment I arrived. The neighborhood is fun, beautiful, and a short (<10 minute) walk to the clock tower/walled city in one direction and the Castillo in the other. And as others have described the room below (2018 reviews)

Miinukset: Nothing

Plussat: It’s in the perfect location. It is close to all the beautiful shops, restaurants, and everything within the walled city. It is absolutely magical

Plussat: I can't say enough about how much I enjoyed this hotel. You have all the amenities you could want from a top grade hotel, paired with a friendly/warm staff who make it feel more like a boutique hotel. The restaurant on the first floor (Harry Sasson) was also great. I will definitely stay here again when I return to Cartagena!

Plussat: Great location. Staff wonderful. Manager escorted my wife at night to an appointment. Marvellous

Plussat: Perfect location in the historic center, spacious rooms, good bathroom, great and very helpful staff, very nice pool area.

Plussat: Rooftop and 6 pillow bed

Miinukset: Amazing hotel in colonial style.

Plussat: Hotel is in a prime location for the old section of Cartagena.

Miinukset: Overpriced for what you get. Room faced interior open place in hotel and was extremely loud at all hours.

Plussat: The room was amazing

Plussat: Great location. Staff and manager couldn’t be more helpful. Will return

Plussat: Juan was extremely nice! he told us what's the taxi price and helped us fin one on 4AM for our flight and made us breakfast to go. unfortunately he was the only good thing at the hotel.

Miinukset: no hot water in the shower due to maintenance and they didn't mention it on booking. we had to shower with cold water. the young guy at the reception didn't know anything about the hotel facilities, didn't know how to communicate (even in Spanish). he was nice but that's it. when we complain about the hot water he gave us tree different answers and not a single solution.

Plussat: The place is clean and comfortable and the owner is very nice person!

Plussat: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Miinukset: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Plussat: Amazing place the host was very accommodating, I’ll definitely stay here again

Miinukset: The are is a little out of the way of the walled city

Plussat: Breakfast

Miinukset: Sharing bathrooms

Plussat: - Friendly and helpful staff - Good Wifi - Close to the airport - Free and secure parkingspace next to the hotel

Miinukset: - Breakfast was a bit simple. - For a few dollars extra we had better rooms in Cartagena, but i guess it's because of the location.

Plussat: Good accommodation at walking distance from the airport with an excellent bed! We were happy with a room at the backside of the building. I can imagine if you have a room at the frontside of the building you can hear the street.

Plussat: Comfortable bed, clean great personnel

Miinukset: The noise

Plussat: Bed comfy, staff very friendly, location. Breakfast was great

Miinukset: View from the room. Didn’t have one but I did not booked because of the view. It was what I expected.

Plussat: Excellent facilities with nice staff and perfect location. Highly recommended.

Plussat: We only stayed for a short amount of time but for the time that we were there, the staff were welcoming and very helpful. The hotel is located near the public beaches and is surrounded by a bunch of locally owned shops and restaurants. Definitely recommend this place for anyone looking to stay in Cartagena.

Plussat: The hotel is close to the beach, restaurants, shopping area and everything you may need. Also a taxi drive to the old city is just COP 10,000, namely about USD 3. The staff is very kind and helpful and speaks English.

Miinukset: We liked everything.

Plussat: Fantastic customer service. Big clean room and huge comfortable bed and pillows. Great buffet breakfast. Fantastic value for money. Good location. Easy to get to the historic town by taxi. Lots beaches and restaurants nearby.

Miinukset: The view from our window was the wall from the adjacent building but it didn't bother us as we loved this place!

Plussat: Everything

Miinukset: Anything

Plussat: Great hotel, friendly staff.

Plussat: The staff was wonderful.

Plussat: Nice big space. All high std. Thank you

Plussat: The property was well-maintained and very colorful in Colombian decorations and colors. The staff is extremely helpful but doesn’t speak any English. The AC was nice and cold and had at least warm water for the showers. The breakfast was very good and custom-made when you sat down. Fusion of Columbian and American style food for breakfast.

Miinukset: This is no reflection on the property/staff but the area the hotel is in. Unfortunately we were robbed less than two blocks from the hotel as we were on our way walking back from lunch. Be very careful about the motorcycle taxis/travelers in that area as one drove by us rather slowly and stole my fiancé‘s wallet/phone/passport, literally right out of her hands. The hotel was very helpful however in helping my fiancé fill out an online report for the police.

Plussat: The old building is beautiful and well maintained. Cool place to stay. Suite was huge! Nice to have the pool to cool off. Huge fridge in the room. Staff was very friendly and helpful.

Plussat: Beautifully designed hotel in every way. A great haven to return to each evening. Excellent and helpful staff. Our room, number 11, was superb

Miinukset: Nothing

Plussat: Awesome! Super clean! Super Beauty! 100% recomendad

Miinukset: Everything!

Plussat: Loved the place, all facilities excellent. Pool and rooftop were lovely spaces to relax and cool off from the Cartagena heat. We saw staff always cleaning and maintaining the place.

Miinukset: Nothing

Plussat: Great little place Perfect location

Plussat: Hotel Capellan is an oasis in the heat and energy of Cartagena. Lovely big room, modern bathroom with huge walk in shower. All mod cons. The roof terrace and pool area was fantastic. Great for a cooling swim, cocktail and complete chill out. Lovely breakfast. Location also great being on the edge of Getsemani and only 5 mins walk to the Clockhoue Tower entrance to the historic centre. It's not cheap, but a bit of luxury.

Miinukset: I had to change room because my first (rm 8) was affected by noise from something in the patio area, a constant buzz that I would have found incredibly annoying. Luckily they were able to change my room. Still some noise, this time from the street and traffic, but that calmed down in the night, so did not effect my sleep or comfort - and I enjoyed the buzz of being in Getsemani.

Plussat: the pool!

Miinukset: the cost