Cary hotellia

Plussat: Room was big, clean and comfortable! Highly recommend for short or long stays.

Miinukset: Everything was great.

Miinukset: The bed was a little too soft

Plussat: Friendly helpful staff

Miinukset: Can't think of anything

Plussat: Everything was perfect couldn't have been more pleased with the stay.

Miinukset: Price was a little high but well worth it.

Plussat: Very friendly staff. Nice breakfast. Very comfortable bed. Kids enjoyed the pool.

Miinukset: Housekeeping never serviced our room.

Plussat: Bed was comfortable. Great location. I would stay again.

Miinukset: The breakfast bar was ok...wasn't a big fan.

Miinukset: I was placed in a handicap room with no tub.

Plussat: Staff excellent and the food that Mathew prepared for us excellent .... Great dinner

Miinukset: Coffee in rooms not done

Plussat: The cleaning staff was very friendly. The room was very clean. There are several lounging and mingling areas, both inside and out.

Miinukset: There are some aspects of how things are situated in the room that make the stay a bit difficult. For example, there's no fan in the bathroom, which is directly in front of the bed. Another very frustrating issue is that the outlets are not easily accessible for charging devices. Breakfast ends quite early on the weekdays. The pool is tiny. If there are small kids in it, forget trying to enjoy a swim. No snack machines, and snacks for purchase in the lobby were limited to Flaming Hot Cheetos.

Plussat: I enjoyed everything, from the staff to the breakfast, the pool staying open until 11 even the bar. Inside and outside very clean and was so close to everywhere I had to go.

Miinukset: I only wished they served food during the day. My kids didn’t want to leave the pool but we had to run out and get some wings and fries and back to the pool they went.

Plussat: I wasnt sure what type of room i was going to walk into because i booked a standard room, which ended up being a king suite. It was set up really cute! Couch that pulled out into a bed & a king bed, microwave, coffee maker, bathroom and stand up show

Miinukset: Nothing

Plussat: Excellent service from checkin to checkout!

Miinukset: Not a thing

Plussat: Cleanliness and modern appearance of the hotel and it's room. The breakfast buffet was very good. The only con was that they did not offer bacon-only sausage.

Miinukset: Terrible room design. Every time I got up and used bathroom light would wake my husband

Plussat: New hotel. Comfortable beds. Quiet.

Miinukset: Nothing

Plussat: Very pleasant staff & clean hotel

Plussat: Location was great

Plussat: This is one of the best hotel that we stayed in the rooms are absolutely beautiful and state-of-the-art

Plussat: New hotel, very clean and very nice. Would stay again in a heartbeat.

Plussat: Location. Friendly staff.

Miinukset: Needed good cleaning

Plussat: Good sleeping bed with lots of pillows

Miinukset: Nothing

Plussat: Breakfast

Miinukset: Mo

Plussat: Comfy bed and close to subaru dealer I flew in for

Plussat: The location of the hotel is fantastic. No busy roads nearby with traffic buzz. The staff was excellent as well.

Plussat: Nothing notable

Miinukset: The hotel was infested with silverfish and other bugs.

Plussat: Breakfast was good and very convenient. Although we did not use it the outside patio and pool area was very good for a family event.

Miinukset: Better pillows on the bed (more supportive) would be great.

Plussat: The staff is super friendly and the property is beautiful. I’ve stayed here twice and both times I’ve never had any problems with noise and my stays have been very pleasant. The breakfast selections are decent (standard hot breakfast choices like eggs, sausage, and grits, as well as a waffle maker and pastry options). The location is wonderful and close to a lot of really great restaurants.

Miinukset: On our second night, our hot water wasn’t working (it apparently was out for the entire building). They had someone out working on it first thing in the morning, but it wasn’t fixed by the time we left. Also, the duvet covers are kind of scratchy and uncomfortable.

Plussat: I really loved how clean everything was and how nice the staff was to me. The bed was also very comfortable.

Miinukset: The bathroom was more compact than i was expecting.

Plussat: This was by far the nicest hotel we have stayed in. The location was great. It was near shopping but was isolated. The pool and gas grills were great especially after eating out too many times. It was exceedingly clean!

Miinukset: There were no problems. We will definitely stay again

Plussat: Great Breakfast. Friendly Staff. I had left my garment bag from the previous week and was surprised that it was waiting for me in my room's closet this week. Great Happy Hour Social during the week with complementary food and Wine/Beers.

Plussat: Nice place.

Miinukset: A little difficult to find. Waze and Google both lead to hotel next door

Miinukset: I called the morning of check-in to see if an early check-in would be possible. They said I could come between 1-1:30p. So I got there at 1 and they told me that early check-in wasn't possible. It was frustrating because they didn't even seem apologet

Plussat: It was a seamless check in. Room was very clean. Very roomy with a lot of amenities. Breakfast was excellent. The staff from check in to housekeeping to breakfast staff to check out were smiling, helpful and friendly.

Miinukset: The pillows were too soft but many people like this type pillow so this isn’t really a complaint. More of a preference of mine.

Plussat: The staff was great, very friendly and helpful.

Miinukset: I was disappointed with the cost of the breakfast, it was basically like most of the run of the mill breakfast buffets. They should also have a more obvious sign somewhere with cost of breakfast posted.

Plussat: The staff was amazing. They went out of their way to ensure that we were well taken care of, and satisfied throughout our stay.

Plussat: Cleanliness and amenities.

Miinukset: Room attendant banging on the door early in the morning on the last day of my stay.

Plussat: Bed was comfy

Miinukset: Nothing

Plussat: Great location, friendly staff and excellent linens and bedding.

Plussat: Service great, bed comfortable, beautiful lobby and appearance

Miinukset: Pillows a bit too soft (as weird as that sounds), no onsite ATM

Plussat: Location

Miinukset: That they don't offer continental breakfast.

Plussat: I have 3 sons who have 3 families of their own. Two of them live near me, one lives 5 hours away. All of us got together to "do" Christmas at your hotel. Your staff accommodated our every whim. Thank you so much from a Mom loves having her family all together at Christmas!

Miinukset: I was happy with everything!

Plussat: The staff is very friendly and the location was perfect for our needs.

Plussat: Very friendly staff. Very clean and comfortable rooms.

Plussat: It was very comfortable.

Plussat: Front Desk staff very friendly and helpful

Miinukset: Sunday morning housekeeping slamming doors

Plussat: Location and available

Miinukset: We evacuated to avoid Hurricane Dorian. When the rain started at hotel area, water was leaking from the ceiling over the window. An obvious problem in the past that was not corrected adequately. No rooms to move us to so they provided a stack of towels and we had to keep changing them the entire night while it rained. Otherwise there was loud dripping noises!! The staff was extremely responsive and cordial. They were sympathetic to the problem but not much they could do to fix it. Ours not the only room with the same problem.

Miinukset: Upon arrival we find out that are unavailable because they have no more king suites available. They told us that they found one available and we went up to our room. Once we unpacked out things and before we planned to go out for the evening we go to take a shower and we realize that the room is a handicapped room and the shower is extremely uncomfortable. I paid $130 for a nice romantic room to spend the weekend in Raleigh with my girlfriend for our first Valentine's Day. I was extremely dissatisfied with how the situation was handled. I would like a refund on my room due to the fact that the reservation was humbled by Doubletree Hot I would like a refund on my room due to the fact that the reservation was humbled by Doubletree.

Plussat: Everyone was so nice and helpful during my stay

Miinukset: Only 2 bath towels was in room. I had to ask for more towels.

Plussat: Everything

Miinukset: Nothing

Plussat: The rooms were very clean and had beautiful bathrooms. The free cookies at check in/check out were a nice touch.

Miinukset: There were no free travel amenities. When I asked guest services for q-tips I was told they "are available for purchase" at the small store in the lobby.

Plussat: Staff went above and beyond to meet our needs.

Miinukset: All around great place!!!!!!

Plussat: Staff was very nice

Miinukset: Found some things behind the curtains , trash and such that you could tell had been there awhile. Hair on sheets . Looked like they weren’t washed . Refrigerator broke late at night so I had to throw my food out I was going to take with me the next day .

Plussat: Clean, comfortable, great staff.

Miinukset: Nope!

Plussat: Location Staff was very friendly Breakfast was pretty good

Miinukset: Pool was closed Beds were very uncomfortable Room along stairwell was load Check was a disaster

Plussat: Location in an affluent area near stores and restaurants.

Miinukset: Swimming pool water did not seem to be clean, as the bottom of the pool was not clearly visible. Closing the pool at 9 pm was a bit early too.

Plussat: Just a very clean hotel.

Plussat: Nicest, most accommodating staff ever! Room and pool were very clean.

Miinukset: Was doing construction and heard alot of beeping noice from machine during the day while at the pool

Plussat: Was good

Miinukset: Clean

Miinukset: Carpets are dated, need replacing

Plussat: I loved the pool, breakfast, clean room and the friendly staff!

Miinukset: The front foyer has a bit of a smell to it. It could possibly be remnants of when the hotel was a smoking hotel. Perhaps new carpet will help.

Plussat: quiet

Miinukset: Morning breakfast included very greasy bacon.

Plussat: The staff was very friendly.

Plussat: great location. very quiet.

Miinukset: soap smell

Plussat: Very friendly and helpful staff. Very nice breakfast. Spacious room.

Miinukset: Quirky HVAC operation.

Plussat: The breakfast was satisfactory. My husband found a piece of hard plastic in his eggs or sausage not sure which one. It could have been a disaster as he had recently had surgery on his vocal cords. Manager was very supportive and accommodating for this.

Miinukset: The building showed its age really needed painting wall paper and carpets.

Plussat: Staff was exceptionally nice and friendly from reception to housekeeping. The breakfast was delicious and coffee was great.

Miinukset: The hotel room smelled musty and old. The hotel needs an update. We stayed at the Hampton Inn in Holly Springs on our last visit and it was much better.

Plussat: Very quiet rooms. Newly renovated so very clean and beautiful! Great breakfast.

Plussat: Breakfast Clean big room

Miinukset: WiFi issues

Plussat: Excellent, fresh fruit great variety. Staff was attentive and friendly. Buffet was kept full and clean.

Miinukset: No complaints what so ever. Great facility!

Plussat: rooms were nice location was very close to airport

Miinukset: nothing

Plussat: The hotel is great. The room was beautiful. I love the renovations.

Miinukset: We went to the bar and had to wait about 15 mins for the bartender to show up. She said she was with HR. She gave us all a drink a left again for 10-15 mins. Gave us a 2nd drink and left again. She got rude with us. She was very unprofessional.

Plussat: This hotel is beautiful even though they are renovating right now. They are very accommodating and gave us adjoining rooms when we asked. The breakfast is the best!All in all it was a wonderful experience. Free laundry room too.

Plussat: The suite was spacious and very clean!

Miinukset: Leaky sink

Miinukset: Need to disclose the major renovation going on in a more assertive way for those considering booking

Plussat: I called the front dest prior to booking room. I ask about inside pool bc I wanted to swim. The front dest assured me you had a inside pool. However, they did not bother to tell me the pool was under renovations. So was the kitchen so drinks etc was embarrassing for any meeting. The hotel should have catered or cancelled. You messed up my meeting and weekend.

Miinukset: The very things I inquired about were not available as the staff stated they were prior to booking my reservation. That is uncalled for. I could have stayed at another location. The staff lied about not knowing the pool was closed! Lied! So much for integrity! Because there was a sign on pool door and it had been closed for sometime and staff had to know. Staff just didn’t care. The drinks and snacks showed the decline in serve at the Embassy.

Plussat: Very friendly but professional staff. Newly renovated building. I have been Embassy suite from other location, but this was the best.

Miinukset: Refrigerator was old and broken but they changed my room right away.

Plussat: The social hour and free breakfast was an added bonus.

Plussat: Breakfast was spectacular. Great coffee. Scrambled eggs, sausage links, bacon, pancakes, hot oatmeal, and a whole lot more. Made to order omelettes if wanted. Real plates with real flatware were a pleasant surprise.

Miinukset: Couldn't find any grits. They may have been there and I overlooked them.

Miinukset: Very poor breakfast, nearly inedible.

Plussat: THE POOL - it was nice and warm and wasn't used much at least during our stay (4 days). The whirlpool was also very nice. The room was a great size and the double queen beds were comfortable!

Miinukset: The restaurant left a lot to be desired. It wasn't really sectioned off, so people would come sit and talk on their phones without ordering anything. Our meal was good, but not special. They add 20% tip (2 people) even though it isn't room service.

Plussat: The hotel staff was friendly and hepful

Miinukset: The first room smelled of stale cigarette smoke. The hall carpet was a mess and there were frayed edges at the door transitions. Overall cleanliness was poor. The second room was a little improved. No cigarette smoke odor everything else was about the same. We could have stayed in a similar hotel, in terms of overall condition, for less money. In fact we recently stayed at a newer facility for less.

Plussat: Room was nice. Problem with burnt out light bulb fixed immediately.

Miinukset: Smell of smoke in lobby due to number of smokers outside of entry

Plussat: The rooms were huge and had plenty of space.

Miinukset: The walls are thin and we could hear everything in the hallways and in the neighboring rooms. I unfortunately we had rowdy neighbors.

Plussat: Location

Miinukset: No

Plussat: The hotel had an excellent chef. He prepared us a delicious meal on our first night when we had just spent the whole day in the car. The rest of the staff were very friendly and helpful.

Miinukset: The only negatives were the pillows were very soft and the pool was having an issue.

Miinukset: Was disappointed there was no bathtub, just shower.

Plussat: great location

Miinukset: Room was dirty, furniture was broken, and the A.C. was not properly working. Over all a bad experience.

Plussat: Clean, safe, very friendly and accommodating staff

Miinukset: Nothing

Plussat: It was excellent service.

Miinukset: The refridge did not work & light bulbs were too dim. W With all of the lights turned on in the room I still could not see to work. This place has gone down hill over the past 2 years. I have been using this hotel over the past 9 years & it saddens me.

Plussat: Clean and comfortable. Mattress and pillows were amazingly comfortable. All staff, from housekeeping to front desk, were very cordial and helpful. You can tell customer service is a priority.

Miinukset: no

Plussat: Closeness to everything.

Miinukset: Nothing I didn’t like.

Plussat: All carpet in halls and room are brand new. Amazing mattress.. great sleep

Miinukset: The ENTIRE HOTEL IS UNDER CONSTRUCTION!! Very limited parking. Nothing was posted as total renovation of hotel!! No posting that breakfast was NOT INCLUDED ANY MORE. Coffee was $4.00 per cup... needless to say I did not spend 4 bucks for coffee. Egg menu item...$11.00!!!

Plussat: Friendly staff and good location.

Miinukset: It was nothing I didn’t like.

Plussat: Everything met our expectations. We really enjoyed using your complimentary body wash, shampoo, and conditioner. The pool area is very nice too. We enjoyed the balcony in our room as well.

Miinukset: I did not like the bathroom arrangement. Having the sink outside of the bathroom created awkward functionality in the morning. I understand it but maybe if there were 2 it could have worked better: one outside the bathroom and a vanity in the bathroom. To be picky, having a fan for the shower would have been nice too. Overall, I have no complaints.

Plussat: Bed was super comfortable. I loved that I could use my streaming apps on the tv.

Miinukset: The walls are a tad thin. I could hear the snorers at night, but that’s better than what you could wake up to at night. I just turned the a/c fan on High and went back to sleep.

Plussat: My experience was wonderful and the staff was amazing!

Miinukset: Prices on the food at the bistro were very very high.

Plussat: Great staff

Miinukset: Rooms were a bit dated

Plussat: Parking, elevator at each end of building

Miinukset: Beds are about 2 to 3 inches to high for easy access for elder handicap person. Long distance from handicap rooms to Lobby

Plussat: Size of room clean bath toom

Miinukset: Breakfast very limited

Plussat: We stay at this hotel due to it's location only. The mattress was really hard.

Miinukset: The breakfast selection could be better. There was no fresh fruit and no hot food selections (except waffles once you make them)

Plussat: The cleanness

Plussat: Clean, good location.

Miinukset: Heating unit was extremely loud. Perhaps too old. Key units were problematic.

Plussat: Good value .Clean , quite , good restaurant across the street Licky32.

Miinukset: Washing machine wasn’t working . Hallways need vacuuming.

Miinukset: Breakfast was pathetic. No variety.

Plussat: Breakfast was mediocre

Plussat: Cleaning women were polite and helpful....they also do a thorough job cleaning and hope they are compensated well!! Other than that, I liked it enough to be sure to book a room next time I m in the area. Everyone made me, AND my dog comfortable.

Miinukset: Probably not going to happen but a larger area for the dogs to go to the bathroom.

Plussat: It was convenient to get to the NC Chinese Festival. It was in a safe area.

Miinukset: The hotel was a little dated. Found a spider in a folded bath towel. I just killed it and did not use that towel. Insects can get into anything.

Plussat: Over all this was excellent value for the money. The location was convenient with easy access to a number of different thoroughfares.

Miinukset: The wall plug for the microwave did not work.The breakfast has been downsized, since our last visit, months ago.The hotel was not as clean.

Plussat: It was clean & quiet. There were many breakfast choices.

Miinukset: The pool heater wasn't working. No swimming for us. My bathroom door had a hole punched in it.

Plussat: Nice size TV very spacious rooms and hotel had a pool

Miinukset: The bathroom had stains on walls and the sink and tub was stopped up bad so when I took a shower or washed my hands it was like taking a bath

Plussat: Getting out

Miinukset: Room smells like a kennel . The hallway smells like a combination of chlorine and bleach Just awful

Plussat: The hotel was clean and the beds were comfortable. The staff was friendly at both check in and when we checked out. I would definitely stay there again.

Plussat: It's freaking awesome

Miinukset: Not a damn thing. Excellent everything

Plussat: Staff was outstanding! The bed mattress was super comfy!

Miinukset: The only thing that needs improvement is the pillows. They fed need new pillows.

Plussat: Friendly staff. Free breakfast

Miinukset: The shower curtain was moldy

Plussat: Staff was very friendly. Pet friendly and good location. Beds were comfortable.

Miinukset: Not exactly a typical definition of a “suite”. Room air conditioner vents needed to be cleaned and the bathroom ceiling needed to be replaced- not completed as part of renovation or perhaps just not done yet. TV channels- limited.

Plussat: Breakfast amazing . Comfortable Bed. Staff was Amazing and Friendly especially Hannah

Miinukset: Shampoo and more toilet paper

Plussat: Friendly staff

Miinukset: The outside main entry was trashed with paper and discarded cigarettes.

Plussat: This is one of the best hotels in the country. I have been to a lot of places but there is nowhere I have been where everything is excellent from the room, to the staff, to the management. Everything just works here. Love this place!

Plussat: The staff were very nice and courteous

Miinukset: The parking is absolutely terrible and for that reason alone the hotel is not deserving of a 3 star rating. I went 2 years without getting a scratch or ding on my vehicle and due to the smaller, tighter parking spaces it happened more than once.

Plussat: Great clean and modern lobby, room was comfy and clean, breakfast was great.

Plussat: Exceptional friendly & efficient staff. Great location too, relaxing & lots of trails but easy trip into Raleigh & to airport

Plussat: The staff was fantastic from the front desk, breakfast and maid service. The personnel at the front desk gave us useful information about things to see and do. As a result, we will return next year and visit the areas we missed.

Miinukset: No

Plussat: The location was convenient in proximity to the office.

Miinukset: When I turned the heat on the first night of my stay it smelled like something was burning and set the firm alarm off. Had to sleep in 62 degree room. Walls are paper thin; so thin you can hear water running on top of everything else.

Plussat: The two bedroom suites.

Miinukset: Small seating area at breakfast.

Plussat: Cleanliness and customer relations

Miinukset: No

Plussat: Has the necessities you’d need if you’re a traveler. Room spacious, kitchen well supplied, plenty of desk area to work.

Miinukset: Bathroom and mattress could use upgrade.

Plussat: Clean

Miinukset: Smelled old and moldy

Miinukset: noise above us went on until 1 am. spoke to front desk about it. Difficult to function next day when people are so inconsiderate. We should have asked to be moved!

Plussat: Comfortable room

Miinukset: Price

Plussat: Good location. Met my expectation for a 2.5 star ranking. Very helpful and friendly staff.

Miinukset: Room was cold & noisy. No hot water in the shower in the morning. Got bitten by some kind of bug during the night. Front desk attendant was not interested in helping in any way. I will NOT stay there’s again.

Plussat: Location, king size bed and free breakfast.

Miinukset: We had a handicap room but the bathroom should have had a walk in shower and not a step in tub.

Plussat: Location

Miinukset: It was filthy. And smelt horrible

Plussat: Suites were very nice!

Miinukset: Ran out of certain foods by 9:00 am at breakfast

Plussat: Everything bad

Miinukset: We wish to say everything excellent but room was not clean Breakfast room was not clean Breakfast hours. On duty staf no god she was not friendly she was all time root receptions staf newer helpfulf except parking everythink need imporow we never again stay same company hotels .happy New year

Plussat: I didn't go dwn for breakfast..

Plussat: We wish to say everything excellent but room was not clean Breakfast room was not clean Breakfast hours. On duty staf no god she was not friendly she was all time root receptions staf newer helpfulf except parking everythink need imporow we never again stay same company hotels .happy New year

Miinukset: We wish to say everything excellent but room was not clean Breakfast room was not clean Breakfast hours. On duty staf no god she was not friendly she was all time root receptions staf newer helpfulf except parking everythink need imporow we never again stay same company hotels .happy New year

Plussat: Location

Miinukset: Cleanliness could have been much better

Plussat: The room was clean overall, the bed was comfortable, and the staff was friendly. Covered the bases to make it a good experience.

Miinukset: The bathroom could use some attention. The shower head had hard water stains all over it, and the water handle came right off in my hand when I tried to turn the water on. The breakfast was a little lackluster, but hard to complain when it's free.

Plussat: Close to restaurants and pnc center

Plussat: The front desk staff was nice.

Miinukset: The hotel was past the point of needing repair.

Plussat: The employees and the breakfast exceeded our expectations. All the staff were friendly and helpful. The bathroom and room were nice overall considering the 2.5 star rating. The sheets and bathroom were clean, which is super important.

Miinukset: What we did not like the most was the carpet, walls and hallway lighting. The carpet and walls need serious updating. The carpet makes the hallways and room smell musty, or like feet. The lighting in the hallways had a weird hue that was unsettling.

Plussat: Hotel is gorgeous, greeted with convenience of valet and breakfast exceptional. Tablet in the room was cool and convenient. Room gorgeous. Bed super comfy. I would stay there again it's been more time to try the spa. The staff was very accommodating in and available for any need.

Miinukset: Broken ice machine and fried green tomatoes. For a Resteraunt in the south you master this delicacy if you dare to serve it. By the way where was tub? Shower lovely but no garden tub a mistake in design.