Hotel Lalla

Close to the beach

Booked our “superior” room a year ago but the manager and his assistant seemed surprised to see us. They clearly did not have a room allocated to us. Given a piece of paper telling us the wifi code and breakfast times but it did not mention other crucial information. The hotel has lots of facilities but none mentioned to us. I asked about the parking, which was one of the reasons I picked this hotel. The manager told me that there is none. We then went to the room on the fourth floor in the roof. The carpet in the corridor was badly stained and didn't look clean. The walk in shower was constrained by the slope of the roof making it difficult to use. The water had little pressure and was never really hot. It was not particularly clean with mould and dirt where the wall and floor tiles met. The toilet roll holder was missing its spindle making it useless. The light had no light shade, leaving the bulb and wires exposed. No bath towels were provided until the second day. We when we tried to use the wifi of two mobile phones, a tablet and a Kindle only the Kindle ever found the network and the signal was so weak as to be more or less unusable. The breakfast service is shambolic. Fruit juice had to be poured from the carton into a miniscule plastic glass. We looked everywhere for bread, there was none. When asked where it was the ‘waitress’ just wandered off. A few minutes later a basket of different breads appeared. They certainly were hopeless in keeping the plate of ham and cheese topped up. We spent our third morning on the beach and came back to our room at about one o'clock. It hadn't been serviced. After changing to go out for lunch we walked down the stairs to see where the cleaning staff were. There were none. I complained to the manager. He didn't seem to believe me showing me the sheet that had been ticked to indicate that the room had been done.