Sandpearl Resort

Location

Umbrellas are not included in the resort fee.

The facility itself is absolutely top notch. Holiday decorations are applied through out and tastefully done. Marble is every where. Spacious room has everything that we need including a balcony with partial view of the ocean. Equipment is provided for several different activities in the pool area. We played a little ping pong next to the beach one morning while a group was doing yoga near by. The resort is right in the heart of a very popular tourist destination, which could be a good thing or bad. On one hand, it was an easy walk to all the restaurants, pier 60, and tour boats, on the other hand, traffic was bad. The one way to and from the island was always busy and congested while we were there.

Service could have been better for the price we were paying. While everyone was friendly when asked, we had to look for help when we shouldn't have to. At check in, there was only one person, and for some reason, he kept running back into the office, so we had to wait after a long day of travel. Concierge was never there the few times we looked for some information, only a sign that said to ask front desk. When we did go to the front desk, they directed us back to the concierge. One day we took a day trip, and was stuck in traffic on the way back. When we finally got back into our room, it was already past 3 pm, and we were ready to get into bed for a little nap, but the room was not cleaned with dirty beach towels from the night before, and bed not made. We shouldn't have to re-arrange our schedule for the cleaning crew.

Bed was good.

That they put us in a handicapped room with other rooms vacant. Our first vacation in over 12 years and choose Sandpearl. Also, the help at Caretta’s was rude. All the other staff was Amazing