Crowne Plaza Cleveland at Playhouse Square

Every member of the staff accomodated my needs and treated me world class. I was very impressed to learn if the complementary shuttle. I used this often while here. The drivers were friendly and talked with me like we were best friends. The staff at the front desk were very polite and helpful. The bartender and restaurant staff were so kind and made me feel like this was my home away from home. Traveling away from family can feel lonely and isolating, but my needs and comforts were antcipated and expectations exceeded. The room was very comfortable and clean. I will come back here next time I am in town. I recommend this hotel for anyone visiting the area.

Honestly, I cant pinpoint one area that could have been better. This is a world class hotel!

The room was nice and staff was nice.

We didn't have a shower curtain and were charged for valet eventhough we didn't use the service

Always like staying there. Nice rooms. Comfy beds.

NO water pressure!!!!!!!!!!!!!!!!!

The staff, the room, the restaurant!

I just wish they had a easier way to park your vehicle instead of valet. We had to search for a while and only found a spot because we called and they told us a 24 hour parking garage