Cleveland hotellia

Plussat: Everything

Miinukset: Nothing

Plussat: Great stay , wonderful breakfast, helpful staff and, off street parkingparking good location.

Plussat: The staff was helpful and accessible, the location convenient and walking distance to a variety of places. The building is beautiful with off street parking, and the furnishings and lay out of the home make it feel so comfortable I didn’t want to leave. Terrific restaurants walking distance, public transportation, and lots of attention to all of the guests comfort.

Miinukset: The rain.

Plussat: I’ve seen really a lot houses all around the world. but this place surprised me deeply. Amazingly beautiful, absolutely clean place to stay, never felt more home away from home. Just want to say THANK YOU to owners, who showed so much hospitality!

Plussat: Beautiful old home, and the folks were very kind and helpful....and topped it off with a yummy breakfast!!

Miinukset: No problems!

Plussat: Breakfast was wonderful. The building is very charming, nicely appointed, and beautiful. Parking lot extremely convenient. We needed more bedding and that was brought immediately.

Miinukset: Walking up 3 flights of stairs with your belongings not great. Rather than lugging up our suitcases, we rummaged through them, picked out what we needed and took that up.

Plussat: Bed was a freely comfortable..liked the walk in shower

Miinukset: 35 steps to the 4th Floor room.great cardio workout

Plussat: It was fantastic

Miinukset: Nothing

Plussat: Free dinner and drinks

Plussat: Everything was great

Plussat: Location,Pool,Comfort Staying in a historical, renovated building also Excellent breakfast

Plussat: The hotel provided my wife and I with 3 free drinks per night. Plus they provided a nightly dinner as well. The hotel was very clean. Staff was great as well. I will definitely plan to stay at a Drury hotel in the future.

Miinukset: No.

Plussat: The bed was very comfortable.

Miinukset: noise from hallway and outside.

Plussat: Beds very firm and comfortable. Eggs were a little runny.

Miinukset: Need vending machines and water bottles available on each floor. Neither were available.

Plussat: The complimentary breakfast and dinner was great. Room was really nice. Pool, hot tub and workout area was awesome.

Miinukset: They shouldn’t charge so much for valet since they don’t have a parking lot.

Plussat: Bed was soft like cotton. The staff was super friendly. Breakfast was great. Location is near EVERYTHING Cleveland

Plussat: The employees were happy and helpful. I noted to my friend that it must take a lot of training and correct hiring to achieve such a high level of happy helpfulness!!!!

Plussat: Location.. easy to walk to most restaurants and attractions.

Plussat: Cleanliness

Miinukset: Not ADA

Plussat: Location is the heart of university circle. Front house is beautiful historic property.

Miinukset: Cleaning detail needs a step up, corners, baseboards, etc. Overall good but for a property like this I expect every little corner to be well kept.

Miinukset: Sink was dirty

Plussat: cleanliness, amenities, and location

Plussat: Location! Quaint and quieter than expected. University circle is a busy place,so it was awesome to have parking included.

Miinukset: The chair in the room was terribly uncomfortable! Almost impossible to sit in.

Miinukset: Breakfast was a bit out of sync. The heated items were only warm.

Plussat: The staff was exceptional and there were many sitting areas throughout the lower level where guests could gather to visit.

Miinukset: Our room was on the first floor... the mattress was very soft and needed to be changed.

Plussat: Location is superb. In the center of parks, botanical gardens, art and science museums and part of Case Western University. The Glidden House is a beautiful,historic mansion artfully converted to a first class hotel. Drive to hotel is scenic as well.

Miinukset: Limited elevator service but hardly detracts from the pleasantness of the hotel.

Plussat: Breakfast was awesome!!!!! Hospitality during that time was great.

Miinukset: Additional blanketing or Quilt in rooms.

Plussat: Clean, quiet, and the staff was friendly.

Miinukset: Nothing

Plussat: The breakfast were great quit a variety, something for everyone. Bed very comfy. Room average size clean and well decorated

Miinukset: Not much

Plussat: Location.

Miinukset: Limited parking.

Plussat: The breakfast and location was great. This is a beautiful place. I would recommend this place to all my friends and family.

Miinukset: My only negative would be the beds set up a bit high so there was a challenge getting into it.

Plussat: Everything

Miinukset: Breakfast was just ok

Plussat: Check-in was easy and I appreciated that they were able to add the parking onto the bill. This was one less thing to worry about!

Miinukset: I'm a Hilton Member but it was NOT clear whether the coffee and water was complimentary or I would be charged. This should be available to ALL guests! Pricing in the bar and restaurants are too expensive! $10.00 for one beer is outrageous!

Plussat: Location was perfect for convention center. Clean and beautiful.

Miinukset: Nothing

Plussat: Beautiful view of the city and Lake Erie. Great staff always smiling and awesome text service for valet

Miinukset: Bed was awesome not too soft or hard but the pillows were entirely too soft for me.

Plussat: Great view and quiet room. The room was very clean

Miinukset: Wanted a little more space in the room.

Miinukset: Cost of food

Plussat: The location,view and amenities.

Miinukset: The cleaning chemical smell was very strong, I could not get used to it.

Plussat: The location

Miinukset: The elevators are extremely slow.

Plussat: Rooms were spacious & very clean

Miinukset: Self parking rate was excessive

Plussat: Great location, amazing staff and nice rooms!

Miinukset: I noticed a someone used and didn't flush the toilet when I first arrived. The toilet paper was folded, so cleaning crew had been there. I can only imagine it was one of them. Other than that, all was great!

Miinukset: Parking should be a bit lower if not free. It is currently $30 a night with a discount.

Plussat: Staff

Plussat: Friendly, helpful doormen. Excellent bellhop. Friendly, proactive concierge. Nice restaurant.

Miinukset: Overall accommodations required updating.

Plussat: The hotel was lovely...It’s a Ritz!! The room was spacious, room was clean, food was great. View of Lake Erie was gorgeous! Loved it.

Miinukset: My only “negative” is that it was soooooooooooo expensive. It was our last stop on a cross country drive & my husband really wanted to stay here. Had I been alone, I NEVER WOULD HAVE PAID THE >$750 (plus pet fee) for the room.

Plussat: the bed was great nice tv room service was great

Miinukset: ice machine on floor was broken couldn’t go to different floor to get ice asked for and paid extra for corner room Wasn’t on the corner bath tub was ok would have been better if had jets and bigger had to wait about 10 minutes for our car valet parking and 40 dollars to park didn’t get room till 415 430 or later asked in advance and called 2 times that day to ask for early check in had to wait we were there at 330 or before ☹️☹️☹️

Plussat: Cool vibe, great restaurant

Miinukset: No writing desk in room

Plussat: This hotel is not for everyone, but I loved it. Very sexy, very chic. Insanely hip vibe. See-thru shower in the middle of the room. Perfect place for fit, attractive people looking for an upscale party hotel. Others may be highly uncomfortable here.

Miinukset: The room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice.

Plussat: Great central location, very friendly staff, modern and up to date.

Miinukset: The only issue I had was the bartenders in the premier space the Vault were not that engaging. I would have expected over the top service and communication.

Plussat: Nice big clean room with a large tub. Fireplace was a nice touch and linens were all clean.

Plussat: I normally don't do many reviews, but this hotel truly deserves 5 Stars!! Great atmosphere from the moment you enter the building. Excellent staff & service! Excellent room! Loved everything!

Miinukset: Everything was awesome!

Plussat: Fabulous modern room with wonderful upgrades, very relaxing comfortable bed. Room was quiet and like an oasis. Views of downtown Cleveland all around. Incredible picture windows on entire wall. The room was just unbelievable!

Miinukset: A bit small. The shower and bathroom so open and in the middle of the room felt a bit awkward but it was okay for a short stay.

Plussat: I’ve always loved staying here it’s amazing the staff the scenery and vibe is impeccable

Miinukset: Better sheets

Miinukset: Sounded like there was water tank in the wall by my room. Every hour or so it sounded like a huge toilet was filling up with water. This was on the 4th floor.

Plussat: Location near Progressive Stadium and Quicken Loans Arena is excellent

Miinukset: Shower was like a glass fishbowl in middle of room. Not good for having teenagers in room.

Plussat: Staff did their best to address problems with another hotel guests that was partying until 3 a.m.

Miinukset: Had unfortunate placement next to a room party that was loud and continued to 3 a.m., staff asked them to quite down around midnight but they picked up again after they left, we had asked to be relocated but another room was never provided.

Plussat: Location

Miinukset: There was a water tank inside the walls that kept refilling itself every hour and sounded like a gigantic toilet. Kept me up all night.

Plussat: Friendly staff and perfect location

Plussat: Staff was very attentive and helpful. Location was great - close to Rock & Roll Hall of Fame and great Cleveland restaurants.

Miinukset: Additional charge for parking - $20 per night, $35 for in and out. No complementary breakfast

Plussat: Pillows

Miinukset: No

Plussat: I love the location. Close to Convention Center and First Energy Stadium. Look forward to staying in July.

Miinukset: I would have thought some sort of continental breakfast would have been served for the cost of the hotel.

Plussat: Good location

Miinukset: Overpriced extras

Plussat: Immediately when we first arrived it was fabulous service. We booked here last year for same event and that is why we returned. Our bellhop was so funny and so accommodating. Everyone is wonderful! Thank you!

Miinukset: Would love to have a coffee pot in the room.

Plussat: Location and staff

Miinukset: The rooms could really use updated bathrooms. Marriotts usually have much nicer showers

Plussat: The gym was amazing!!!!

Miinukset: Left over hair in the shower

Plussat: It was close to everything we wanted to do.

Miinukset: Rooms need updated

Plussat: very nice hotel, perfect location, staff very helpful

Miinukset: Having to pay for internet, most hotels it is included in the room cost, did not think this nice of a hotel should charge for wireless internet, I was surprised it was an add on cost.

Plussat: the blankets

Miinukset: toilet paper was like sand paper They do not let you carry your own bags up using the cart requiring to spend more money.

Plussat: that the hotel was close to the arena

Miinukset: had to wait passed check in time room was not ready at 4pm. and there is a $36 parking fee which I think is terrible if you are staying there. so I had to park my vehicle around the corner at a price of $20 for the night in a reg parking lot. I was not happy about the situation with the hotel parking value.

Plussat: Location and staff

Miinukset: Cost of valet.

Plussat: Centrally locates and many new, delicious restaurants close by. Went to Mables Barbecue and it was amazing!

Miinukset: None

Miinukset: There is no self parking around you have to valet, and it’s $36. They charged me $20 for something and it’s not on my receipt just on my bank statement. I love the hotel, employees are very friendly.

Plussat: The location was just perfect. The shops below were fun, but on weekend, not many where open.

Miinukset: I wish there was a quicker way to the shops from hotel. We had to walk quite a way and go outside, to get to a place that was very close to our room. The pull out couch wasn't very comforable

Miinukset: There are no vending machines so the price of a soda is $3.00 which is entirely too much of a markup

Miinukset: To charge $36 a night for parking is a bit too pricey. Guests honestly shouldnt have to pay at all park. It would've been perfect if parking was free.

Plussat: I liked the room, the location, the ease of access for many things in Cleveland. I liked the tv.

Miinukset: $36 for parking is ridiculous!

Plussat: Location

Miinukset: Parking. Pretty much have to use the pricey valet

Plussat: It's location and it's mix of old and new.

Miinukset: No

Miinukset: Water was turned off when I arrived and then brown water when it was turned back on at 8 PM. Nothing offered in response. No happy hour offerings that are typical of other Residence Inns, FYI.

Plussat: I think the hotel would benefit from two or more waffle makers/toasters. Having only one held up breakfast line. Other than that we had a great stay!

Plussat: Club level breakfast, large rooms, quiet

Miinukset: Club level lounge closes at 10pm. Should be open later for the club level members More water bottles should be offered, but this maybe have been offered if I had just called the front desk and asked which I did not.

Plussat: The room was beautiful and well maintained

Miinukset: The location was awful. Nothing to see or do nearby. No pool was very disappointing.

Plussat: Easy access to the clinic

Miinukset: Everything was superb!

Miinukset: Due to inclement weather (rain), we were unable to watch tv (Directv).

Plussat: That is was close to Cleveland clinic

Plussat: Very clean

Miinukset: No mirrors,only the bathroom. No dark curtains . Limited variety restaurant

Plussat: Proximity to Cleveland Clinic Hospital resources. Intercontinental was spotless, the staff was professional, friendly and helpful.

Miinukset: It would've been nice to enjoy an indoor swimming pool, or any pool for that matter.

Plussat: Table 45 is a great restaurant. While staying at the Intercontinental, we ate there every night, partly for convenience, but mainly because the menu was varied and interesting, the food was well prepared and the service was excellent. The sous vide lamb was one of the best tasting and textured lamb dishes I've ever eaten.

Miinukset: We had a minor snafu at the desk on arrival, but the manager sent up an apology and a generous gift in recompense, then called to make sure we felt we had been made whole. His concern more than made up for the minor inconvenience. The fan of the heating system in the room was loud enough that we had to turn it off even when we could have used it. That might have been particular to our room, however. The equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement.

Plussat: The people were outstanding! The Bartender who I had not met, remembered me on night three, because at dinner on night one I ordered a special drink. They made me feel very comfortable and were real pros. All Staff were very courteous.

Miinukset: The water fixtures were loose, not fastened properly.

Plussat: Very nice

Plussat: The location

Miinukset: My air conditioner was broken in my room. When relaying this upon checkout i was not offered any compensation. I'm highly disappointed in my customer service experience

Miinukset: The double billing for the rooms!

Plussat: Comfy beds

Plussat: They accommodated my 2hr early arrival and got me into a room. Every staff member we encountered were friendly.

Miinukset: The breakfast was definitely overpriced. Over $16 for a 3 egg omelet and access to some pastries, fruit, cereal, and juice.

Plussat: The beds were super comfortable, pillows were amazing. We had a handicap accessible room which was very spacious. The heated pool and hot tub was perfect and very relaxing. Everything was super clean. Our room was close to the elevators and it was still very quiet.

Miinukset: It was a little hard to find at first, water pressure in room was lacking

Plussat: The hotel is modern and clean. Staff are very friendly!

Plussat: Very clean, great staff that were very friendly. Good food at the bar. Great location, 5 minutes from the highway. Would stay there again.

Plussat: Very clean & bed was very comfortable. Plenty of parking. Coffee was convenient and delicious.

Miinukset: Afternoon front desk receptionists were just ok.They rushed you, I had to ask for my gift bag left by the Bride for each of her guests. Called front desk was told I wld be called back about our shuttle, instead we went down and they seemed not knowledgeable as to what was going on. Night time front desk was empty for a long period of time after a large group of us entered after a wedding. The older women who finally emerged, immediately started screaming at people for not realizing they were to close to the back of the bar. A man said he was just looking for a corkscrew (most people do not travel with a corkscrew) And her response was yelling “I’ll call the police!” Completely unprofessional, unnecessary and very over the top. The man was very compliant, calm and didn’t even speak he immediately retreated from the unauthorized area.when this out of no where employee came running and yelling as if the man were a child . She very rude and looked unkept. I personally didn’t realize she was the front desk worker.Not appropriately dressed, and hair was very grown out and didn’t even look combed. Disappointing considering this is your guests only personnel to communicate with your hotel.

Plussat: Great customer care at front desk! Thanks!

Miinukset: No

Plussat: The hotel itself was beautiful inside... there was also plenty of parking.

Miinukset: The bed was lopsided... it sagged in the middle.

Plussat: Staff was very friendly and accommodating.

Miinukset: No

Plussat: The restaurant

Miinukset: Difficult to find. Entrance not well marked.

Miinukset: When I arrived they didnt tell me they switched my room from a king suite to a standard double bed. When I went downstairs they told me they over booked and didnt have anything available. So I told them to cancel everything and they found another king bedroom that they finally got me into.

Plussat: clean and well kept up

Plussat: Location is excellent!

Miinukset: I liked everything.

Plussat: Breakfast was good.

Miinukset: Staff did not care to address my concerns even after they said that their general manager would contact me. He never did. Room was dusty. I requested sleepers 3 times only to hear after 3 hours that they ran out. Had a view of a brick wall.

Plussat: The Kimpton is a great hotel! My Dad and I stay there every time we visit Cleveland. The staff are always so welcoming and the rooms are great!

Plussat: Clean and right in the middle of downtown. Walking distance to great restaurants and the arenas. Walking distance to pier, HOF, and Football stadium too.

Miinukset: I can't believe people are still charging for wifi these days. Not a huge deal, but that should just be included in this day and age.

Miinukset: The initial room was tiny and noisy. This is not a 4 star hotel

Plussat: Great friendly staff!

Miinukset: It is a little pricey, but it's a great hotel.

Plussat: It was very relaxing and inviting, a good place to see the city and feel right at home! A beautiful modern place to stay!

Plussat: Staff is amazing! They pay attention to the little details!

Plussat: Staff was so helpful, nice and welcoming.

Miinukset: The room was exceptionally small, the furnishings were cheap looking, lighting was poor. We had deluxe queen, there was barely room to move around the beds and only one chair. However, the bathroom and closet area were huge. The staff was exceptionally pleasant, but just not helpful. They couldn't help with getting a place to deliver meals, it took four calls to get an answer at the front desk at 11 pm, check in took 20 minutes, the valet took 20 minutes to find keys although they had retrieved the vehicle, then it was blocked in on all sides. No shuttle available.

Plussat: It was perfect!. a 5 minute walk to the fieldhouse. Great coffee and tea station in the morning. Very clean

Plussat: location, service, amenities and wine social hour

Miinukset: The snacks and beverages in the room were ridiculous prices.. why not have a reasonable price and people may utilize this convenience.. $34 for a small bottle of wine, 7 and 8 for other snack.. crazy and ridiculous.