Hotellit: Cleveland

I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay.

Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.

Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful,

Super old elevators

The mattress and pillows were very comfortable. The staff was very helpful and friendly.

Ice only on even floors

Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay.

Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.

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Location to Progressive Field and downtown area. Staff was very nice and helpful

Location was perfect

Had no dislikes

Don't know. I was kicked out of the hotel before even checking in. Was placed in a lower star hotel for more money.

Heard the elevator dropped injuring a few people.

It was within walking distance of the Arena

the cold water faucet in the bathroom does not work well, there is no need for this kind of shoddiness when paying that kind of money. I also felt the room rate was over-priced.

It was very clean abd the staff were very friendly.

Stayed two nights in July 2013. Very clean rooms. Accessible location. Tower City mall is at connected and you don't have to go outside to get to the Horseshoe casino. Nice facility and the staff was very warm and friendly. Will make this my Cleveland hotel of choice when I am in town. I've stayed in major hotels across the USA for many years and this is at the top of my list for excellence. You get what you pay for.

clean, friendly staff, nice central location

had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge

The hotel itself has a super cool environment and the building is spectacular... until you go in the room.

This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.

Clean. Quiet

Next to hospital. Pricey considering I spent all day in hospital and only slept and showered in room. Room service prompt. Good food.

Conveniently located near the Cleveland Clinic

Location,staff

Very small room

Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay.

Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.

The location was the best part

Compared to other hotels that I have started at I felt like I didn't get my full value out of it. It was the little things that weren't available like a little fridge, a DVD player. The AC didn't work very well if at all. Even at 60 degree I was still sweating.

Proximity to the Q - super easy walk across the street for a CAVs game with my 10 YO son.

Comfortable and easy

Check in and check out were fast. Everything was clean. They make staying there hassle free.

No outlets in the rooms, dirty sheets Filthy dirty and outdated with a staff that doesn't communicate and is very unprofessional. However, the bar/restaurant that is connected to the hotel is awesome and the staff there was very friendly and accommodating.

I really liked that they had free parking and a fairy good breakfast.

The building is very old and not so much clean. Also the air conditioner wasn't working really well in my room. I didn't like that they haven't had checked the room they were going to give to me because it was not cleaned and I had to change it with a room that was a bit worse furniture wise.

The location to the sites we wanted to see was perfect. We chose the hotel for its location

Our bed was saggy and not very comfortable. The fan in the bathroom was loud and there was no way to turn it off. We were erroneously charged items on our bill and the front desk had no authority to correct the mistake.

Small - more of an inn, but with some nice public areas on first floor (small bar, open until 11pm, with just a few seats.)

Free toothbrush. Toiletries were nice mixture of things that you normally do not receive. That is about it.

Things that I did not like: Staff that lies. They like to patronize you just to push off to the next person. Rooms reasonable but not worth the price.

Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help.

Currently under construction, but they are updating so I'm sure it will look great once they are done.

Staff for sure, location was clutch and breakfast, yeah I want to stay

Swimming pool would have been the only thing

location of the hotel to the airport

i was charged an extra night, so really charged an extra $80.00 what a rip off, people at the hotel still havent returned my calls for a refund!

Very short answering to have some diner. Just a list no explanation. THey didn't want you to go out the hotel.

Very convenient for an early morning departure. Nice restaurant and friendly, competent staff.

Modern style hotel

Hotel had no soap, iron. It was still under construction

People who worked there were nice , the room was beautiful , bed comfy

The bathroom wasn't clean there was hair in the tub and floor also hotel was under construction , the hall ways and elevator were horribly hot and it was a bit of a walk , also a lot of the construction stuff could have been hidden way better or attest looked straightened up

Very friendly staff, nice comfy bed, good breakfast bar

Title pretty much sums up out stay. We arrived late at night and was greatest with a friendly smile and directed to our roo . Room was spacious and clean. Beds and pillows were comfortable and the bathroom was well maintained. No comments whatsoever. By the way, if you are worried about being so close to the airport...have no worries. We were on three uth floor and did not hear one plane fly over at al . Great stay. Thank you Hilton

The price and location

Was not very clean, someone else's hair on bathroom floor

Staff were available all the time. Location was good.

Room was not clean. Had to change the room during the night we reached.

Perfect location. Very quiet, clean and safe. The outside garden patio was a beautiful relaxing place to sit and talk till late in the evening.

This guest did not leave comments about this hotel.

Nothing

My first room had a used condom wrapped on the floor. The second had hair all over the bathroom and mold in the coffee pot. Horrible hotel.

The staff was friendly, and the area was quiet and close to everything.

Peeling wall paper. Mildew in the shower. Doors do not close or latch properly. Cobwebs/thick dust everywhere.

Loved the rooms and comfort of the bed. Enjoyed the services provided.

Did not like that there isn't much diversity in the staff.

The valet staff was amazingly friendly and polite.

The room views were so-so. We kept finding long black hair around the room (my hair is short and dyed red, his is short and light brown). The shampoo/shower gave me dry scalp.

The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful!

The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.

Location, rooftop bar, valet parking

no complaints

Nice lobby. Sleep number beds. Price.

One sleep number bed didn't work at all and the other kept deflating.

Cleanliness

Loved the whole feel of the retrofitted space! Extraordinarily comfortable, great safety features, and amazing location.

Recently opened after multi million dollar historical restoration...beautifully done well appointed and great central downtown location.

Although not crowded during my stay I would imagine the hallways will become very noisy due to the beautifully restored marble floor and half wall wainscot.

Nice and clean