Extended Stay America - Dallas - Vantage Point Dr

Bonnie at the front desk was super helpful and polite in any of my needs

however the room I was given smelled of smoke , had cigarette burns on the sheets , t.v. Didn’t work , roaches in the bathroom , and other miscellaneous broken items within the room . I worked for extended stay for three years & can say I was disappointed with the room .

I didn't like anything about this hotel.

Lots, the pillow cases weren't clean, there were bugs, the carpet wasn't vacuumed/clean, it's an "extended stay" hotel with no pots, pans or utensils, mold on ceiling in bathroom, burn holes on bedding, burn marks on toilet set, no shower curtain,etc.

availability and the friendliness of the staff

the room wasn't clean - the phone didn't work to call the office - the couch was torn Under the circumstances i wasn't picky we needed this room on an emergency basis as we had no power.

Phone did not work not the TV or the key

Nothing.

The rooms themselves were filthy. The first room I was given still had items from the previous guest laying around, along with a dirty wash cloth on top of the bed that was made up. The second room was not too far better. Ended up going to another hotel.