The Statler Dallas, Curio Collection by Hilton

The breakfast was great the concierge was really amazing. When we arrived everyone was very helpful and we got to our room within 10 mins.

We honestly had more issues with stuff than I thought we would, we ran out of water and called and asked for more and said they were going to bring it up and after 15-20 mins still no water so my husband went down and asked for some and had to wait another 15 mins and then received warm waters and only two. We wanted to have some food heated up and they said they couldn’t do that for us which I kinda understand but I don’t really get why there is no microwaves in the rooms. When we left the next day we forgot to check out and so we called up there and explained how we forgot and if we could check out over the phone and the lady said yes but then when I asked to change the card she said we can’t do it over the phone, and let me tell you after I said that it just went downhill from there. I told her I needed to switch cards because there wasn’t enough on the card they had on file so she kept saying that they can’t do that over the phone which is crazy because it’s 2020 and technology is insane now so I don’t see why that would be an issue. She kept putting me on hold and I was on hold for 30 mins and then the phone hung up on me and I called back and this kept happening so finally I couldn’t even get through to someone and didn’t even get my card switched because the front desk lady was so incompetent and had the worst attitude.