Prime Plaza Hotel Sanur - Bali

Hyvällä paikalla erinomainen hotelli henkilökuntineen. Runsas aamiainen. Siistit huoneet. Ihana spa osasto. Hyvä kuntosali. Hyvällä paikalla, rannan läheisyydessä josta pikaveneet Lomboganiin , penidaan...ja hotellilla ilmainen kuljetus omalle rannalle sekä ostoskeskukseen.

Hotellin omalla rannalla rantatuolit varjossa.

Friendly helpful staff. Great location. Beautiful and relaxing resort.

The location is good. The staffs are friendly and helpful. The room is clean and comfort.

The restaurant should be more ready for 24 hour service. The restaurant menu could be more international with some traditional food like nasi goreng. The mini bar should be more variative in case of the customer need some drink and snacks late at night

This is an amazing hotel with fantastic facilities. Most of the staff were lovely and we loved the spa facilities.

Though most staff were great we had a really bad experience on our departure from the hotel. We had stayed there with family and booked two rooms. When we checked out, we left them a gift of two massages and some money for beers as they were there an additional night. We had left it in an envelope clearly with their names on and details of what it was however when they returned to the room the cleaning staff had stolen the envelope (we know this as they went in the room when we left). Initially the cleaner said he had thought it was for him and then proceeded to lie and deny it. The hotel manager got involved and was extremely unhelpful and rude. I called him from the airport and he accepted that the cleaner had stolen and then told me it’s not about the money and in the end hung up on me telling me he has no time for me and to send an email. All we wanted was for the money to be returned or for some sort of kind gesture for our family whose treat had been ruined. In the end he sent them a beer each after creating the most ridiculous situation. I don’t know why he couldn’t do that in the first place. Be careful if leaving things around. We had used the safe for all our belongings but we didn’t realise they would be so dishonest to steal a gift. It was the attitude of the manager that was the issue. Also even though we had paid for our stay, as we had a different credit card to the booking we were made to pay the full sum again and told we’d have the money refunded in two weeks.