Prime Plaza Hotel Sanur - Bali

bathroom caulk was different colors, the ceiling drywall cracked, and bare wires hanging loose. While not that big of a deal, it's not what I expect from a 4 star hotel.

Staff was excellent and very friendly and helpful. Most of the taxi and tour fares were comprible and sometimes cheaper than what we found on the street. There were a few that were quite a bit more.

After pre-scheduling, paying for, and reconfirming an airport transfer on the hotel site no one was there to pick us up when we arrived after 24hrs of flying at 2am. Had to get and pay for a cab. This also happened to our friends who arrived 3 days later.