Angeles City hotellia

Plussat: Cleanness , Comfortable.

Plussat: Clean, modern top end Hotel

Miinukset: Location -nothing is nearby

Plussat: externally wonderful

Miinukset: not child and family friendly especially security

Plussat: Very thoughtful of their guests. When they learned that we were celebrating our 43rd wedding anniversary on that day, they even sent up a piece of cake in our room. Breakfast was awesome; there were a lot of food to choose from. The trees around the hotel added comfort to our stay.

Miinukset: Valet parking was a bit late so we parked our car by ourselves.

Plussat: Very comfortable bed and clean! Room size is bigger than other hotels and also got the balcony. Strongly recommended!

Plussat: The room was quite large. bigger than most. Very modern in design. Strange that they have a bath on the balcony. Cant use it this time of year due to insects, but nice feature. TV had the most channels I have come across in a hotel some 222 channels. The staff were very helpful and friendly.

Miinukset: The reception was rather sparse not much in it as a feature. The Cafe prices were very high. 180 php for a Late,

Plussat: The room is big, location good 10 mins to airport

Miinukset: The bed sags, uneven . Nothing much on the buffet dinner, it was korean bbq, chinese buffet but not much food.

Plussat: I like every thing on it.

Miinukset: There is no wash water for toilet.

Plussat: Confortable and spacious rooms, beverage supplies, toiletries smelled awesome, the pool was perfect, the buffet was our favorite food ever!

Miinukset: It can be quite pricey.

Plussat: Rooms are new , but door system is bad

Miinukset: Taps are coming out. Water leaks from health faucet.

Plussat: It is easy because there is a pick-up wherever you go. The staff are all beautiful. The staff were all good people. The room is also great. I think I will stay again. When you stay next time, please do not cancel. I will stay overnight.

Plussat: I love the location and the interior of the hotel. Its so perfect. Everything is so perfect. The personal os so nice and helpfull. The pool is nice and clean. Its very quite and peacefull. Even its close to party streeet. AN now ther is a new 7/11 shop near by.

Miinukset: The bacon in breakfast was to hard. But it tasted good.

Plussat: The staff is nice. There is a cart so I will take you to other places a lot

Miinukset: I think the bedroom should be on the entrance side. Lack of sleep due to trike sounds and dog calls. I can't hear any sound in the front room. I think it is better to improve it. Because it is a good hotel.

Plussat: All staffs were so kind, helpful and maintaining good facilities. Quiet and cozy place to stay. Room rate is reasonable too.

Miinukset: Location, was a bit hard to find. And the water pressure in bathroom (ex.shower) was way too weak.

Plussat: The rooms are huge & modern. My kids liked it a lot. TV has a lot of good channels & internet is a bonus! The swimming pool is also clean & clear!

Miinukset: Yellowish water from the bathbtub faucet.

Miinukset: Excellent room, nice staff.

Plussat: Clean

Miinukset: Too small

Plussat: Very clean & nice staff

Miinukset: N/a

Plussat: It is easy because there is a pick-up wherever you go. The staff are all beautiful. The staff were all good people. The room is also great. I think I will stay again. When you stay next time, please do not cancel. I will stay overnight.

Plussat: The rooms are big .

Plussat: Great sevice alll around! Friendly staff! We checked in at 8pm and decided to fill our jacuzzi, it started to leak. Within 30min they had someone up there fixing it. Location is very convienient.

Plussat: Very nice staff Great location

Miinukset: There are no official non-smoking rooms so the room smelled of smoke There is no mini-bar. It is suitable for a longer rather than a shorter stay

Plussat: Generally staff, room, security, facilities and overall quality of the hotel cannot be faulted. It meet my requirements although it lacked the wow factor. It also doesn't have a in-house restaurant but did provide guests with a menu to order food from outside or alternative head out to nearby restaurants, which somewhat compensated for this shortcoming.

Miinukset: The room had lots of mosquito's. Whilst I appreciate that the hotel provided guest with insect / bug spray, one wouldn't normally expect to see this in rooms, particularly in a luxury hotel.

Plussat: Stuff, location and all facilities were great, also they have free taxi from Fields Plaza to ABC hotel, Mall and Airport. Security is high. I really recommend it.

Miinukset: Nothing

Plussat: expensive by Philippine standards, but worth it overall when eveyone and all things are considered you get what you pay for!

Plussat: Condo hotel is unique. Facilities external to room are outstanding.

Miinukset: 1 minute local call for 160php for room service food.

Plussat: I have stayed at this hotel many times and enjoyed it. I would class myself as regular and I was recognised by the staff.

Miinukset: During my stay it was my girlfriends birthday. We had purchased a cake and invited her two sons. Having eaten our meal, obviously purchased from the hotel, we asked for some plates for the birthday cake. The waitress told us we could not eat the cake as we had not purchased from the hotel. I asked to see the manger ( Wolfgang). I could see the manager in the bar doing nothing. After around 10 minutes the manager appeared.and said we would need to pay 400 pesos for the plates. I told him as I was a regular and had spent a lot of money already there that I would pay the 400 but I will never return to the hotel. He said he understood and will go see the owner. (Really!!! The manager has to refer to the owner for this!!!) Another 10 minutes he re-appeared and said the owner wont waive the charge. OK. I paid and will never return. The whole experience was very distasteful and ruined my Girlfriends birthday celebration. I hope the owner really needed the 400 pesos!

Plussat: Nothing was too much trouble for the staff, they went out of their way to help/serve you any time day or night. I would highly recommend.

Miinukset: Nothing great place to stay

Plussat: Great value and really good food

Plussat: Stayed in a standard room it had everything we needed, the staff were good especially the front desk, security and housekeeping. The pool is also good.

Miinukset: Occasionally the restaurant staff were not really helpful especially when my girlfriend asked for something, but it was only couple of staff members in general they were okay.

Plussat: The location is very strategic. And the bed is so fluffy.

Plussat: Everything

Miinukset: Excellent

Plussat: It was a great experience for me.

Miinukset: Everything

Plussat: It’s close to the airport and they serve food until late in the restaurant downstairs.

Plussat: Airport shuttle was free, very efficient service. The food was great, good value for your money. The bed was comfy enough and the water heater worked perfectly well. The wifi connection was perfect, no dead spots. Customer service was spot on for all touch points, friendly and efficient staff.

Miinukset: The location was not that convenient, they make up for it with their shuttle service but the cost for hiring the shuttle for trips within the town was outrageous -- typical hotel rates for such service. I recommend hiring a Grab car instead, we reached the same place for half the price that the hotel charged for the service. The towels need to be changed too. They're old and starting to smell their age.

Plussat: Food service was great..

Miinukset: Could have been better if the cleaning personnel didn't steal our money when cleaning our room...

Plussat: I like the tile floors, the bathroom and the bed was all modern

Miinukset: I had a few issues during this stay, but after speaking with the vice president it was a lot better. The Vice President really cares about the happiness of his customers and tries to make their stay as comfortable as possible. Prior to speaking with the Vice President I was considering scratching this hotel off my hotel stay list, but after speaking to him at lengthen I found that he cares about the customer. In this area it is hard to find some managers or owners that actually care about their customers so form me that is a plus. I will definitely stay here again in the future and I again thank the Vice President for taking time to hear my concerns.

Plussat: Their rooms are big enough for a family of 4, beds were comfortable and the cr was great

Miinukset: They allow guest to go up the stairs even if they are still wet. Yhe water traces could cause accident. It took them awhile to clean it.

Plussat: Very helpful staff. Clean, modern room.

Plussat: The position in this street

Miinukset: I recommand but don't look on cleaner.

Plussat: Beds are comfortable

Miinukset: Card payments is always a problem

Plussat: nice location close to walking street

Miinukset: breakfast options need to looked at its below what most properties in Angeles offer

Miinukset: Wifi signal is weak.

Plussat: Great position. Friendly staff. Good buffet. Good dinner. Not expensive.

Miinukset: The room in lower floor don’t have windows. Noisy in the night due costumer and bother personnel.

Plussat: Bed so comfy..

Miinukset: The sink..

Plussat: The staff was awesome. The hotel was very clean. Wasn't too far from anything. The staff made the visit worth while.

Miinukset: There was a cat in the ceiling crying for several hours along with pigeons. My toilet wouldn't flush the first time and the sink would drain really slowly. The children playing in the stairwell was disturbing but understandable.

Plussat: Very good hotel with perfect location in Angeles, only 15 minutes from the airport by taxi. Amazing people working in the hotel, good facilities, nice swimming pool. Close to casino and nice pub around.

Miinukset: We got only small issue regarding to the AC in our room.

Miinukset: Many cockroach in room, The view of the window is the wall

Plussat: The staff service...the staff is very courteous and pleasant. Everybody is very willing to help us, especially my husband who needs wheelchair, etc. We really enjoyed our stay. We'll certainly stay again there. We liked the carbonara with bacon and the baked oysters on the shell. Kudos to the chef. Thank you.

Miinukset: Nothing, really.

Plussat: Everything , Best hotel ever

Miinukset: Nothing

Plussat: Room was clean and comfy

Miinukset: The pool was not operational

Plussat: Nothing to like in that hotel. Will never come back again. Horrible experience

Miinukset: The hotel building n rooms had big cracks n tiles fallen off. They claim it has happened due to an earthquake that took place 2-3 months back. The washrooms don't have necessary toiletries and the commode is very very small which makes it extremely uncomfortable. The laundry service was extremely horrible and the staff seem to be highly ignorant n insensitive

Plussat: Beautiful view from penthouse.

Miinukset: Need improve front desk staff. Even 7 night here when i parking here staff asking room number. Also he don't remember me. If required onlx check number plate. Easy to complited confirm.

Plussat: Great service, staff always so happy, love staying here. Pool was closed at night but they still let us swim and enjoy the night view

Plussat: Location great. Hotel and room beautiful.

Miinukset: I left a Lacoste cap behind. I called today and asked them to check lost property. The hat wasn't there. Must have been stolen? No coffee making facilities in the room.

Plussat: Näköala. Kattobaari

Miinukset: Tehoton ilmastointi

Plussat: Large clean rooms, great reception staff and very relaxing rooftop bar.

Miinukset: Good food in the restaurant but the wine selection is shocking and charging 1,000 pesos corkage on wine is ridiculous when you are not providing a decent selection.

Plussat: Kattoterassi aina auki, ruokaa ja juomaa ympäri vuorokauden, samoin uima-allas aina käytettävissä.

Miinukset: Hotellinlähiympäristö oli tosi törkeä. Vieressä runkovaiheeseen jäänyt hylätty rakennus.

Plussat: 24/7 rooftop bar was great to rendez vous point for our group of friends. Staff was very friendly and attentive. Bedroom and bathroom large.

Miinukset: Only issue was that wallpaper was peeling in the room, a few tiles were missing in the bathroom, and the faucet was very stiff.

Plussat: The service was perfect.

Miinukset: Nothing at all!

Plussat: BEST POOL IN BALIBAGO. If you have kids, this is the place to be. If you don't, it's still consistently the Best hotel in most convenient location in Balibago. The new rooms are the best in this area.

Miinukset: The older rooms need some focused extra attention for cleaning and mold prevention. Aircon in older room is "good". But, both new and old room air cons I saw needed cleaned and mold prevention done on them. Ceiling fans need similar cleaning and mold prevention.

Plussat: Hotel a bit run out. Facilities are not bad for the location but rooms looks old. Clean but not great

Miinukset: Hotel a bit run out. Facilities are not bad for the location but rooms looks old. Clean but not great

Plussat: The lagoon pool area was great! The chambermaid did an awesome job cleaning the room.

Miinukset: When I arrived, I was told about a 20% cash discount that I was not able to get because of the booking. I thought I had booked a different room than I got when I arrived.

Plussat: Pool was great

Miinukset: Cost of food a bit high

Miinukset: The lady in tourinformation was more interested in looking on here mobile than give good service. Going to Olongapo: she gave one option.There are more.

Plussat: Maid was very good

Miinukset: Shower could use some work

Plussat: Location, room comfort,Room service , always smiley staff. are very good.

Miinukset: Will maintain as where in condition.

Plussat: breakfast and other meals are very good

Miinukset: i like the location, staffs are very good. polite and helping. they got 24 hrs restaurant and bar. very good swimming pool and gym. i strongly suggest this place. all the entertainments are very near and safe.

Plussat: The resort is excellent! 2 Beautiful pools, Good food, good price, location, nice room! Very relaxed environment! One of my favorites here! Housekeeping staff was exceptional!

Miinukset: WIFI is not so good..The younger receptionist at checkout..She won’t listen to a word I’m saying about something! Very aggravating! All the other staff were excellent! So I will highly recommend this resort !

Plussat: The atmosphere, the pool & the friendly staff.

Miinukset: All good.

Plussat: There are really two things that to me stood out for the Wild Orchid Resort. First is its staff. From the Front Desk to the waitresses, cooks, house keeping, maintenance and grounds keepers - they were all friendly and super polite. They were always smiling and addressing me as "Mr." Secondly is how well the grounds are maintained. Everything was trimmed and well kept, which I feel shows detail in the management of the resort. The room was comfortable and the small A/C unit performed extremely well.

Miinukset: My only dislike is that since I was staying in the older wing of rooms they are in need of some renovation. The shower head desperately needed to be replaced as well as the tub itself.

Plussat: I stayed there for just one night before a flight from Clark. My room was clean, super spacious, comfortable, well-equipped and the restaurant served very tasty food. It is a great business hotel.

Plussat: Big rooms

Miinukset: Staff is not very accommodating. Refuses to shorten my trip from 1 day, even through I have been a good client of both the hotel and restaurant.

Plussat: The location and size of the room. Also like the bar/bistro

Miinukset: Locals not associated with property trying to sell goods or beg for money.

Plussat: Size of the room. Restaurant around the hotel.

Miinukset: No hotel lobby. No elevator.

Plussat: Starbucks rightboutsidd

Miinukset: Hard to find.

Plussat: The proximity to the airport. Convenient if you have a connecting flight the following day.

Miinukset: The hotel has no elevator, you will need to lug your luggage up a flight of stairs and the same when you go down.

Plussat: The singer was excellent! I thought he was a recording. Very spacious room. Yummy breakfast!

Miinukset: There was no bidet

Plussat: Staff very helpful , dinning area very comfortable , music on Friday night very entertaining , rooms very stylish and modern, safe area , public transport , banking . local shopping

Miinukset: Not sure yet

Plussat: The bar. Polite staff.

Plussat: Bed is super comfortable and the room is very spacious. Location wise, this is perfect since its right downtown Clark area.

Miinukset: Breakfast is not part of the room rate.

Plussat: Staffs are quite helpful, can answer any question you might have. Location is great, a supermarket just downstairs, bars, restaurants and shopping malls are all short distance . Translation also convenient.

Miinukset: Room size is smaller than my expectation. Bathroom has no curtain or other baffle, always make wet floor everywhere after shower.

Plussat: The staff was outstanding. Close to everything

Miinukset: I was looking for a 24 hour room service.

Plussat: Satisfied with everything. Location Super friendly staff Cleanliness Delicious meal for the complimentary breakfast

Plussat: Good location a super market in the ground floor.

Miinukset: location

Plussat: stay here if u don't want to sleep super noisy all night long

Miinukset: don't like anything about this hotel except checking out

Plussat: Location

Miinukset: Shower drainage issue, TV channels not working properly

Plussat: Comfortable room and location

Miinukset: I would like to have a bigger size of breakfast but it was OK

Plussat: Breakfast was fine and we had a meal in the restaurant upstairs which was nice. Location is good very central.

Miinukset: I didn"t appreciate when checking in that the staff called out to my wife and 4yr son, who were sitting in the waiting area in reception, and asked them who they were to me. The fact that this was done in Tagalog and not English was very disrespectful to both me and my wife. The staff were in effect implying that my wife, was some girl I had just picked up from the bar next door. If asked (in English) I could have simply provided their Australian passports, however i was not asked and my wife was extremely upset with the way she was treated, as a result we cancelled our stay early and moved to the American Hotel down the road.

Plussat: Easy check in and out.

Miinukset: Hot water not work in shower and sink. Maid service did not clean coffee stains

Plussat: Good location, with a 24-hour supermarket downstairs

Miinukset: None

Plussat: An excellent hotel near the early openerbeer bars in angeles

Miinukset: Nil very accomodating hospitality

Plussat: This hotel is quite well maintained. The staff are pleasant, accommodating and helpful. Good value for money. Free shuttle to Walking Street.

Miinukset: No windows can be opened. The sound echoes so it can get noisy, doors banging and people talking. AC only doesn’t work well. Even the temperature is set to 28 degrees it was still very cold. The AC fan only has two settings and it’s noisy. The ceiling fan sounds like an aeroplane. Linen is old and grey looking. Location is 15-20 minutes walk to SM mall.

Plussat: The attitude of the staff was very pleasing.shuttle service was good.

Miinukset: Meals&drinks were expensive

Plussat: Quiet..

Miinukset: So expensive to stay without any freebie at all even a water only..

Plussat: Great location at a fair price. Clean hotel.

Plussat: I explained that I needed a late check out because I was getting married the next day and it was granted almost immediately.

Miinukset: Nothing. Staff, location, restaurant and amenities were great.

Plussat: Location Car parking while we are away in Australia. Good priced car to airport

Miinukset: Room was small with no table to eat room service. Limited outlets to recharge phones. Overpriced Guiness beer, double the price.

Plussat: I like the location and cleanliness of the place. Staff are accommodating.

Plussat: Especially restaurant stuff was perfect. And restaurant perfect also and cheap. Open 24 hours.

Miinukset: I think air-condition engine from bus :) and not really clean. But enough.

Plussat: The Hotel Bar is open 24/7 with cheap but good food and drinks all the time. The girls at the bar are awesome! And they have a free shuttle service to walking street. But only til 11pm

Miinukset: BEWARE! They charge more than the booking.com price! I was asked to pay 2k PHP over price for VAT. They showed me the 3rd page of booking confirmation as reason. But I am not make a booking with a booking confirmation. I already made the booking here. And it showed a lower price! This is illegal if you ask me! Then wen I came they gave me the room but it wasnt made up yet from the previous guest. Also the AC is working but loud as a truck. its ok if you let it run in the day while absent and shut it off in the night. Overall still a good clean hotel in that price league. But ask them for the final price first.

Plussat: Great staff with good attitudes and nice personalities. Always helpful.

Plussat: Location and cost.

Miinukset: multiple bed is not an option

Plussat: Staff are nice. Hot shower. Breakfast served. Quiet location.

Miinukset: Expensive for what is worth . No complimentary bottled water, tea or coffee. No water pot for hot water. No hair dryer. Lavatory is leaking. No fridge.

Plussat: staff are friendly and have available parking

Miinukset: none

Plussat: Nothing! They need to do some serious upgrade!!

Miinukset: Did not sleep well because of itching. I We believe the bed has bedbugs!! In Tagalog " SUROT!! Also air-conditioning is set to 1 hour only. I have to go turn it on every hour and you cannot adjust settings. Also the TV doesn't work.

Miinukset: No complimentary water and no full lenght mirror

Plussat: Location from Clark Airport within 10mins at 7PM (mind for traffic & allow extra time for travel during peak hours). Firm mattress Cheap overnight stay

Miinukset: Area was pitch black and tricky to find in the dark. Sign posting easy to miss. Took 2 of us using Waze to locate. Staff were miserable as sin. Busy playing around on phones. Departure following morning at 6AM: offered no breakfast, and quite frankly upon taking a look around me decided I’d wait to have mine at the airport restaurant. Place is shabby and dark. Poor WiFi. Shower curtain mouldy and funky smelling Could hear the tv from room next door. Used ear plugs. Ridiculous price for the “airport shuttle” service at P450 and staff aren’t great understanding simple instructions re pick up & drop offs. Try using the Grab taxi service for better rates or haggle price at the taxi rank outside airport at half that price I needed the room for a quick shut eye but honestly did not feel safe as a lone female traveller. The door looked like somebody had attempted to kick it in. No security and looking around couldn’t see any CCTV either. Place is a no no from me

Plussat: parking

Miinukset: Comfort room ....full of rust and scums Room was very small No complementary water for guest Given one pillow per guest only

Plussat: Stayed 1 night, spacious and cleaned room, good breakfast, helpful and attentive staff. Very good value for money.

Miinukset: Some noise on the corridor in the middle of the night.

Plussat: The staff were lovely, friendly and helpful. Helped us order food which was delivered we arrived quite late.

Miinukset: The room was very basic and was obviously a budget room. Nothing like the photos shown

Plussat: convenient location

Miinukset: need new firmer mattress

Plussat: Regretfully there's not much to like about this hotel.

Miinukset: Everything from the check in experience to, WIFI quality, room / bathroom condition, mosquito, inadequate lighting, plug points, poor TV reception / channel was below par.

Plussat: Bathroom was tidy and the location is fairly close to the action yet completely isolated from the loud music and traffic. No tip-hungry luggage boy, just carry your bags into your room by yourself. Sincerely there is nothing else to appreciate about this place.

Miinukset: Since there is a noisy construction site literally next door, you'd expect the staff to have the decency to let you sleep through the short night before the construction starts at 8 am. Yet this oblivious night shift girl, at 2 am, turned on the lobby's TV on very loud as well as entertaining herself with video calls to her friends. At least she turned the TV off once I complained and angrily told her to STFU, yet the video calls persisted. Description claims "soundproofed" rooms but this claim is absolute bull. There is zero insulation even inside the hotel. Every whisper from the lobby is carried to your room (in the lower floors), and if there are noisy guests coming in, for the lack of an elevator they will be climbing the stairs and surely cause additional disturbance. Tiling on the floor in my room was shoddy, one of the tiles was already broken, revealing sharp edges, while another was moving under my feet. There is little to no natural light in the standard rooms as there is another building being constructed about 2 m off the window. The A/C unit remote was junk, it has really hard to even have the A/C turned on/off. Temperature controls didn't seem to work or this unit just functions completely different to any other unit I've experienced in my life. The bed was cheap junk, cheapest I've ever found in a hotel room, and the "blanket" was a plasticcy thin sheet, obviously very cheap as well. It made me feel like in a cheap short-time hotel, not a proper hotel room. There was a catalogue for adult toys in the room, so maybe they should just rebrand as a love hotel altogether.

Plussat: perfect location - everything is in walking distance

Miinukset: no restaurant in the hotel

Plussat: Everything for the money, it's a nice place.

Miinukset: Nothing.

Plussat: Miss breakfast and access to coffee/tea

Plussat: Nice staff and great location to bars and food

Plussat: Great staff. Good location.

Miinukset: No pool.

Plussat: - Location is super great, 2 min walk to Fields Avenue, 10 min to the mall and transport hub - Big balcony with a table and chairs in the room - Big mirror on the wall - Payment process was simple, no hidden taxes, no deposits - They also offer other services, like laundry, photo copy etc.

Miinukset: - WiFi could be better - No elevator - Air conditioner was always cold, no matter which temperature I setup

Plussat: Location, clenliness, good staff, everything works, quiet aircon, good wifi

Plussat: location is excellent

Miinukset: no water pressure. hot water is off and on.

Plussat: Size of the room, location

Miinukset: Old in the wall air conditioner was very loud , there was rooms available but lady at the front desk would not move me she refused to

Plussat: A good place to stay as always

Plussat: 1. Pros - nice pool and location

Miinukset: The worst experience of my life in terms of customer handling and service rendered and service recovery, for error created by the hotel operator. 2. Cons - Check in and Check out process were tediously long and highly disoranisged. To return the 1000peso deposit took forever. 3. Cons - I had a group booking for 10 rooms paid by myself, booked 7-11 aug 19. (7king rooms 7-11aug and 3king rooms 7-10 and 3queen rooms 10-11Aug 19. When i checked in i inquried if could get a refund for 1 king room on 9-10 Aug 19 and 3 queen room 10-11 Aug 19. I was told it was not possible as its lesser then the required 72hrs policy. I informed the front desk, my friend will check out on 09aug19 for the 01 king room, but i shall use the room until 10aug19, since its already paid for and collect keys for 3 queen rooms on 10-11Aug19. On 09 Aug 19, my friend checkout at 10am. At 2Pm , I requested for my friend room key since its been fully paid until 10 Aug 19. The front desk tells me but you friend already check out, i told them but my room is fully paid until 10 aug 19, I want to use the king room. The staff could not provide me the room as they had sold that room to other guest. At 330pm, I informed the front desk either you give me a new king room or refund my payment for 9-10aug19. The front desk staff keep repeating its not refundable. I requested to see the manager, and update me the situation. At 5pm i checked again the morning shift front desk had gone home so i had to explain the whole story again to evening front desk staff, who didnt have any clue after lengthy explaination and requesting to escalate matter to their Manager and get back to me asap it was 630pm. The next day on 10 Aug 19 at 2pm the manager finally sees me and after my explanation to him, he tells me he will need to consult his manager to decide if a refund was possible, as now he has a clearer picture. At 6pm on 10aug19, this issue was still pending on my refund status.

Plussat: Friendly staffs and rooms are comfortable and clean

Miinukset: Will like to stay here for my next trip

Plussat: Closer to the main action, but yet can't hear any noises,

Miinukset: Bathroom should have a big vanity Otherwise great stay.

Plussat: 1. Pros - nice pool and location

Miinukset: The worst experience of my life in terms of customer handling and service rendered and service recovery, for error created by the hotel operator. 2. Cons - Check in and Check out process were tediously long and highly disoranisged. To return the 1000peso deposit took forever. 3. Cons - I had a group booking for 10 rooms paid by myself, booked 7-11 aug 19. (7king rooms 7-11aug and 3king rooms 7-10 and 3queen rooms 10-11Aug 19. When i checked in i inquried if could get a refund for 1 king room on 9-10 Aug 19 and 3 queen room 10-11 Aug 19. I was told it was not possible as its lesser then the required 72hrs policy. I informed the front desk, my friend will check out on 09aug19 for the 01 king room, but i shall use the room until 10aug19, since its already paid for and collect keys for 3 queen rooms on 10-11Aug19. On 09 Aug 19, my friend checkout at 10am. At 2Pm , I requested for my friend room key since its been fully paid until 10 Aug 19. The front desk tells me but you friend already check out, i told them but my room is fully paid until 10 aug 19, I want to use the king room. The staff could not provide me the room as they had sold that room to other guest. At 330pm, I informed the front desk either you give me a new king room or refund my payment for 9-10aug19. The front desk staff keep repeating its not refundable. I requested to see the manager, and update me the situation. At 5pm i checked again the morning shift front desk had gone home so i had to explain the whole story again to evening front desk staff, who didnt have any clue after lengthy explaination and requesting to escalate matter to their Manager and get back to me asap it was 630pm. The next day on 10 Aug 19 at 2pm the manager finally sees me and after my explanation to him, he tells me he will need to consult his manager to decide if a refund was possible, as now he has a clearer picture. At 6pm on 10aug19, this issue was still pending on my refund status.

Plussat: Staff were really helpful and friendly Great position

Miinukset: No hot water

Plussat: Nice pool and location

Miinukset: The worst experience of my life in terms of customer handling and service rendered and service recovery, for error created by the hotel operator. 2. Cons - Check in and Check out process were tediously long and highly disoranisged. To return the 1000peso deposit took forever. 3. Cons - I had a group booking for 10 rooms paid by myself, booked 7-11 aug 19. (7king rooms 7-11aug and 3king rooms 7-10 and 3queen rooms 10-11Aug 19. When i checked in i inquried if could get a refund for 1 king room on 9-10 Aug 19 and 3 queen room 10-11 Aug 19. I was told it was not possible as its lesser then the required 72hrs policy. I informed the front desk, my friend will check out on 09aug19 for the 01 king room, but i shall use the room until 10aug19, since its already paid for and collect keys for 3 queen rooms on 10-11Aug19. On 09 Aug 19, my friend checkout at 10am. At 2Pm , I requested for my friend room key since its been fully paid until 10 Aug 19. The front desk tells me but you friend already check out, i told them but my room is fully paid until 10 aug 19, I want to use the king room. The staff could not provide me the room as they had sold that room to other guest. At 330pm, I informed the front desk either you give me a new king room or refund my payment for 9-10aug19. The front desk staff keep repeating its not refundable. I requested to see the manager, and update me the situation. At 5pm i checked again the morning shift front desk had gone home so i had to explain the whole story again to evening front desk staff, who didnt have any clue after lengthy explaination and requesting to escalate matter to their Manager and get back to me asap it was 630pm. The next day on 10 Aug 19 at 2pm the manager finally sees me and after my explanation to him, he tells me he will need to consult his manager to decide if a refund was possible, as now he has a clearer picture. At 6pm on 10aug19, this issue was still pending on my refund status.

Plussat: location are good.

Miinukset: should provide breakfast with the prices of rooms we stayed