Angeles City hotellia

Plussat: Everything

Miinukset: It was awesome

Plussat: Generally staff, room, security, facilities and overall quality of the hotel cannot be faulted. It meet my requirements although it lacked the wow factor. It also doesn't have a in-house restaurant but did provide guests with a menu to order food from outside or alternative head out to nearby restaurants, which somewhat compensated for this shortcoming.

Miinukset: The room had lots of mosquito's. Whilst I appreciate that the hotel provided guest with insect / bug spray, one wouldn't normally expect to see this in rooms, particularly in a luxury hotel.

Plussat: Stuff, location and all facilities were great, also they have free taxi from Fields Plaza to ABC hotel, Mall and Airport. Security is high. I really recommend it.

Miinukset: Nothing

Plussat: We have 11 pax of us travelled to Clark for SEA GAMES 2019. As mentioned, clark is a sex heaven country and not suitable for families to go. This is the most comfort hotel that we can have, but there’s no other facilities like kids room, swimming pool. And be careful with room you will take, only few rooms you will get jacuzzi at your balcony. You need to ask details from the hotel.

Miinukset: No other facilities and you may only sit in the room and cook

Miinukset: Everything was good..will be coming back again...

Plussat: The hotel very quiet & relax, free upgraded the rooms to premier king it’s very big suite room...

Plussat: Breakfast was one of the best I've had in any hotels I've visited. The rooms were clean, modern and very spacious. Definitely one of the best stays I've had!

Miinukset: None.

Plussat: The food..the room is clean and super friendly staff

Plussat: Well my kids enjoyed the bathtub

Miinukset: It would be nice to have a heated pool especially during this season. Fortunately the kids enjoyed the warm water in the bathtub

Plussat: Staff are accommodating and always wearing a smile.. The room is quiet and comfortable. Suggestion: change the old towels ( bath towel,face towel etc)

Plussat: The room was very modern and opened to the pool.

Plussat: Room, living room, cleanliness

Miinukset: The pool was to deep and slippery

Plussat: Very spacious room, bigger than usual hotels. Easy pool access. Very accommodating staff.

Miinukset: Shower is see through so it might be a little uncomfortable if traveling with friends or family. Staff was quick to remedy it but it was still weird. We thought it was to make showering convenient after swimming in the pool & there'll be a separate shower along with the toilet but that was it.

Plussat: Friendly staff

Miinukset: Price..cold pool..

Plussat: The hosts and shuttle drivers and the security, absolutely the housekeeping staffing was very attentive to the excellence of the detail to room everyday !

Miinukset: There's no busy center and could use a real bar area separately from the check-in area like at the opposite ends from the entrance . Slightly taking away the beauty of everything else but over still a great place to stay and I definitely will be back ...

Plussat: Clean room

Miinukset: Staff attitude

Plussat: Convenient location

Miinukset: Not suitable for business travellers. No iron and ironing board

Plussat: Location

Miinukset: You have to pay if you the second key!

Plussat: hotel was clean. staff were very friendly and polite. nice swimming pool. food was good. room rate for such high standard room was excellent.

Miinukset: we only stayed one day. will stay longer next time.

Plussat: Good location,friendly staff.

Miinukset: Hard bed.Many ants in my room when I checked in.

Plussat: Location, every clean room and comfortable bed

Miinukset: refrigerator very noisy

Miinukset: Henkilökunta voisi toimia ammattimaisemmin. Sekaanusta huoneen kanssa ja sekaannusta laskunmaksamisen kanssa.

Plussat: The greeting and care from the staff was it’s best feature. Bed and linens were good given the hotel level.

Miinukset: Its a good property given its star rating. The decor is a bit overdone, flashy over comfort.

Plussat: I was so impressed by the customer service! Everyone was so friendly and helpful. I was extremely pleased with our stay.

Miinukset: I have no complaints.

Plussat: I was very ill the day I came to check in ( I have been dealing with some cancer treatment) At first there was a male staff who just looked at me and turned away. However, James who assisted me which checking in was astounding! I came in at 12pm but check in was 3pm. I asked if he could assist in checking us in earlier and he went out of his way to ensure we were checked in ASAP. There could be a few things that I could say about the hotel however all that I can remember is the outstanding customer service I received from James. I wish that all your staff were like James without prejudice and full of respect. I would really like to thank James for accomodating me and my family and you truly are an asset to the hotel. I hope you received the chocolates I left there for you. The only reason for the high score is because of James 5 star customer service and I hope your employer knows your quality of work.

Plussat: Proximity to SM Mall Transfer to clark international

Miinukset: Breakfast

Plussat: Their rooms are big enough for a family of 4, beds were comfortable and the cr was great

Miinukset: They allow guest to go up the stairs even if they are still wet. Yhe water traces could cause accident. It took them awhile to clean it.

Plussat: The position in this street

Miinukset: I recommand but don't look on cleaner.

Plussat: Beds are comfortable

Miinukset: Card payments is always a problem

Plussat: Very good

Miinukset: No more, i am satisfied with the services and convinient

Plussat: excellent service as soon as we entered the hotel we are greeted by the security at the front door. special shout out to benj and alan at the frontdesk(you're a rockstar!)you never have to ask for anything as they knew what you needed.very customer focused and it was appreciated.

Plussat: The staff was awesome. The hotel was very clean. Wasn't too far from anything. The staff made the visit worth while.

Miinukset: There was a cat in the ceiling crying for several hours along with pigeons. My toilet wouldn't flush the first time and the sink would drain really slowly. The children playing in the stairwell was disturbing but understandable.

Plussat: Very good hotel with perfect location in Angeles, only 15 minutes from the airport by taxi. Amazing people working in the hotel, good facilities, nice swimming pool. Close to casino and nice pub around.

Miinukset: We got only small issue regarding to the AC in our room.

Plussat: breakfast included ^^

Miinukset: room size

Plussat: The free breakfast is awesome. Super B.

Miinukset: Nothing. All went perfect.

Miinukset: No privacy for hotel guest

Miinukset: Staying in Widus hotel is not a staycation but rather a STRESSCATION. I reserved a 2x double bed room but they said that you (booking.com) reserved for a 1x double bed so they upgraded my room to jr suite which cost me p1000.00 additional fee. Inquired about the cost of buffet the receptionist said its p750 if paid at the reservation/reception but p990 at the resto but I was not told that I have to pay immediately. The ffg morning am paying for the buffet fee I was told by the same person I was talking to a day before that I have to pay p990 due to late payment, I should have paid during check in. When I showed my disappointment and told the receptionist that they are the worst hotel I've ever booked in, she called someone again (she previously called someone and insist to me that its already p990) and said that I can have the buffet at p750. Just because I raised my voice I think and start to rant. And when we check out I was told that my deposit refund is only p500 from p3000. When it should be p2000 after deducting the upgrade fee of p1000. When I ask why the receptionist immediately change the quotation/refund bill to p2000. And one more they charge me a service fee where in booking.com I believe SC is already included in the room rate as far as I remember. I also would like to call your attention regarding this matter. Because they said that its your reservation that had a problem in the first place even if I showed them the confirmation of 2x double bed. Please pay attention to the matter. Thank you.

Plussat: Everything

Miinukset: Nothing

Plussat: Room, pool

Miinukset: No Bidet!, lack of pool chairs.

Plussat: Very Elegant and Clean

Miinukset: The elevator for tower 1 , only one elevator working

Plussat: The staff were wonderful. They were friendly, polite, professional, and attentive. The location was great. Rooms were clean and comfortable. The restaurnat was the star, fantastic food!

Miinukset: There was nothing I didn't like about our stay. My only thing would be while the shower was not the worst in the Philippines it could certainly use an upgrade.

Miinukset: you charge me for requesting for hot water, this is unbelievable

Plussat: The staff and the restaurant

Miinukset: They allow undesirable and rowdy drunk prostitutes into their rooms at night , who disturbed my sleep at 1 am , when challenged one prostitution attacked verbally with foul language outside our bedroom door and tried to assault her and enter our room . When we phoned for the night staff the phone was out of order . We dressed and went down stairs and alerted the security . They with difficulty had to remove this drunk violent woman . This upset our night and left a bad impression. Why do full paying customers have to share this hotel with girls who pay nothing , they come to the rooms and get drunk on the mini bar . And cause disturbance . When I wanted to raise the matter with the owner , he refused to talk to me . I asked for to be compensated for that night but all I got was so many excuses , nobody could be found to make a decision . Not to be recommended , the hotel has descended into just one of these common places that cater for Sex Tourism only . Shameful . Does booking . Com have to promote this kind of hotel . ?

Plussat: The staff was friendly. Good distance to/ from airport.

Miinukset: The room was old as it is in the old building. The water pressure on room 105 was not good to have proper shower. So I took my next shower in room 118 which had a little more water pressure but still not strong and there is a smell of cockroach. The towels smelled of Clorox. Also, maybe I did not read properly but I thought it was free airport shuttle hence I booked it. But shuttle to airport on departure was not free.

Plussat: Stayed in a standard room it had everything we needed, the staff were good especially the front desk, security and housekeeping. The pool is also good.

Miinukset: Occasionally the restaurant staff were not really helpful especially when my girlfriend asked for something, but it was only couple of staff members in general they were okay.

Plussat: Big rooms

Miinukset: Staff is not very accommodating. Refuses to shorten my trip from 1 day, even through I have been a good client of both the hotel and restaurant.

Plussat: The location and size of the room. Also like the bar/bistro

Miinukset: Locals not associated with property trying to sell goods or beg for money.

Plussat: The location is good. There are Burger King, jollibee, Starbucks nearby. 24 hrs front desk. The room is big.

Miinukset: No warm water when we took bath. Maybe they forgot to turn on the water heater. No lift so need to carry luggage on stairs. As the restaurants are nearby, the chimney nearby are quite noisy.

Plussat: Breakfast and meals great. Nice friendly service from all staff.

Plussat: Really spacious room. Bathroom is lovely as well.

Miinukset: No elevator

Plussat: plenty of restaurants within a leap. clean, quiet, convenient. parking is not a problem.

Miinukset: flies enters the room.

Plussat: We loved the location. It has a lot of food options and has a minimart nearby. The rooms were big and clean.

Miinukset: We originally booked for 10 days and wanted to cut our stay by one day. The female manager really made it difficult for us, instead of being accommodating and flexible.

Plussat: An excellent hotel near the early openerbeer bars in angeles

Miinukset: Nil very accomodating hospitality

Plussat: This hotel is quite well maintained. The staff are pleasant, accommodating and helpful. Good value for money. Free shuttle to Walking Street.

Miinukset: No windows can be opened. The sound echoes so it can get noisy, doors banging and people talking. AC only doesn’t work well. Even the temperature is set to 28 degrees it was still very cold. The AC fan only has two settings and it’s noisy. The ceiling fan sounds like an aeroplane. Linen is old and grey looking. Location is 15-20 minutes walk to SM mall.

Plussat: The attitude of the staff was very pleasing.shuttle service was good.

Miinukset: Meals&drinks were expensive

Plussat: Great location at a fair price. Clean hotel.

Plussat: Location Car parking while we are away in Australia. Good priced car to airport

Miinukset: Room was small with no table to eat room service. Limited outlets to recharge phones. Overpriced Guiness beer, double the price.

Miinukset: Absolutely Terrible Oatmeal !!! They served a watery one-minute instant Oatmeal which they insisted was standard Oatmeal and no amount of discussion could convince the supervisor otherwise. The Hotel is affiliated with the "Pacific Breeze" Hotel which served great oatmeal the last time I stayed there. Bad restaurant management in my opinion. No Peanut Butter or Orange Marmalade!!! Which was available at the affiliated "Pacific Breeze" Hotel.

Plussat: They had a beautiful scenery in there roofdeck pool,staff very friendly we're got a wonderful stay Room is clean too

Plussat: Good hotel. A little bit expensive but worth the money.

Plussat: Näköala. Kattobaari

Miinukset: Tehoton ilmastointi

Plussat: Location was perfect.

Miinukset: The Airconditioner wasn't working properly. There were baby cockroaches in the Bathroom. The Coffee Machine at the Restaurant wasn't working.

Plussat: Kattoterassi aina auki, ruokaa ja juomaa ympäri vuorokauden, samoin uima-allas aina käytettävissä.

Miinukset: Hotellinlähiympäristö oli tosi törkeä. Vieressä runkovaiheeseen jäänyt hylätty rakennus.

Plussat: everything especially the quick response and cooperation of the staffs

Miinukset: nothing

Plussat: Great location, nice and large rooms, and a feeling of affordable luxury.

Miinukset: Some dishes were not up to standard in the restaurant: chopped souy, chicken adobo, and pork adobo for example.

Plussat: The hotel itself is luxurious, and they have WiFi and AC rooms.

Miinukset: The location of the surrounding area is full of bars and nightclubs. Had a very bad experience with their house keeping staff. Our bed was made without a quilt but we were unaware that something was missing, thinking that what we were given was everything we were supposed to have. The next day, they wouldn’t check us out, thinking we had stolen a quilt we never got to use which had almost made us late for our flight to our next destination. Since they refused to believe our experience, we were forced to cancel our reservation to the same hotel for the future dates. The receptionist had been quite rude during the whole ordeal.

Plussat: The cleanliness of the room.

Miinukset: The location. It's a bit difficult to locate though

Plussat: Bteakfast was good

Plussat: stay here if u don't want to sleep super noisy all night long

Miinukset: don't like anything about this hotel except checking out

Plussat: the security on this hotel was very well coordinated and felt secure. not too far away from the walking street.

Miinukset: the wall between the hallway was thinking and noise from ppl walking by or just talking was rather noisy for my taste.

Miinukset: room without window!

Plussat: Helpful staff!

Miinukset: Halls were a bit dark.

Plussat: The location in the main strip

Miinukset: Could not park my vehicle in front of the facility.

Plussat: Location all walking distance. ...goooooood

Miinukset: Entrance to hotel too many motorbike