Hotellit lähellä Northwest Arkansas

Plussat: Ceiling fans

Miinukset: staff were bitches stuck up and rude

Plussat: I was very pleased with kitchenette and slept great!

Plussat: Staff.

Miinukset: The eggs tastes like fake powder eggs, the bacon and grits were good. So was the fruit. Wish there was another means of adding half and half to my coffee other than those little individual containers. The floors need improvement for sound proofing. Foot

Plussat: Clean, fantastic staff.

Miinukset: Nothing.

Plussat: The set up of the room was very nice, Even had a ceiling fan. The bed was comfortable. Bathroom very roomy. The breakfast included many assorted items such as waffles, oatmeal, cereal, fruit, eggs, sausage, pastries, juice, milk, (white and chocolate)

Miinukset: Everything exceeded my expectations.

Plussat: Great stay! Best water pressure of all the hotels I've stayed in in the area.

Plussat: Comfortable

Miinukset: Charged for breakfast

Plussat: Friendly staff, good public spaces, great coffee.

Miinukset: Too much furniture for two people to move around, undependable hot water. Location isn't horribly inconvenient but nothing is walkable and it,s ugly.

Plussat: Hotel was very modern. The staff was extremely nice they went above and beyond, and the price was very reasonable

Plussat: Room large enough to relax not just a place to sleep. Always enjoy the breakfast bar

Miinukset: The swimming pool water was to cold to swim and hot tub not that warm.

Miinukset: Our bill was more than we signed up today when we booked this with KAYAK

Plussat: The Staff Is Awesome, So NIce and Accommodating !! Love the Rooms !!!

Plussat: The only thing good I can say about the hotel is the location is convenient and easily assessable to the interstate.

Miinukset: Did not seem very well maintained for a fairly new hotel. Also was not particularly clean-bench in hallway covered in food crumbs and trash, which housekeeping ignored. No bath soap provided and body wash dispenser in shower did not work. Request to have dispenser fixed/replaced and/or bath soap brought to room was not fulfilled. Disappointing experience for W brand and one of the most expensive hotels in area.

Plussat: Modern. Not your run of the mill design. Different is good!

Plussat: I like the room the amenities. The staff did give me free cold bottles of water.

Miinukset: When I got there after 4pm my room was not cleaned and I had to wait an hour and a half for them to get to my room. Second maintenance delivered a refrigerator that was suppose to work, but it didn't.

Plussat: Everything was amazingly perfect. From the staff at the front desk. To an amazing room.

Plussat: Clean and efficient

Miinukset: Nothing

Plussat: Clean room.

Plussat: Spacious room. Comfortable bed. Quiet weekend getaway.

Plussat: Bed was super comfortable

Miinukset: Would not have changed a thing

Plussat: I liked that the bed was softer than the last two other hotels I stayed at. The swimming pool was nice, too. The staff was friendly and helpful.

Miinukset: I was expecting the bedding to be changed each day but it wasn't, nor was the bed properly made. The main building was colder than was comfortable for me as I did spend some time in the lobby.

Plussat: Hotel was new and very clean. The lobby was very spacious.

Miinukset: Food was average, ordered the salad and the dressing tasted like it came from a food service packet.

Plussat: Staff was friendly, room was large and nice.

Miinukset: Bed was a bit stiff for me.

Plussat: Very clean facility. Weekend rates reasonable but, suspect they are high during the week due to proximity of Walmart headquarters.

Miinukset: Nothing.

Plussat: Bed was super comfy. Room was sound proof, very peaceful and quiet, which is a plus! Price was affordable.

Miinukset: Room service was only from 5-10pm,not all day. I would have loved breakfast in bed.

Plussat: I like the price by booking online... But, the hotels don't give points.

Miinukset: No hotel points if you book online. Boo!!

Miinukset: TV didn’t work was told it World be 40 min before anybody could look at it. Nobody showed up all night because the maintenance man was also the shuttle driver. Called room service and was told to call back in 20 minuets so someone could take an order.

Plussat: Like breakfast being offered extra early and the airport shuttle.

Plussat: The location

Plussat: We stayed for 3 days. Two adults/two children. Very nice hotel. Rooms were up-to-date and spacious. Our room was very clean - nothing out of place. Cleaning staff were very responsive. Breakfast staff were very professional and selection was good. No complaints about the bed or pillows either.

Miinukset: Pool was too chilly to enjoy - even for kids.

Plussat: Clean room. Coffee in room. Quiet.

Miinukset: I smoke so I was hoping they had a few smoking rooms. I would have enjoyed the stay more if I didn't have to go outside to smoke. I know I wasn't the only smoker there. It was o.k. Though.

Plussat: Very clean, quiet and not far from Crystal Bridges. I would recommend this hotel.

Plussat: great staff

Miinukset: poor lighting in bathroom

Plussat: nice large room and good breakfast. Friendly staff

Miinukset: noisy children

Plussat: Best Western Plus Castlerock Inn & Suites is a very nice place to stay and the staff are very friendly. The hotel is very clean and quiet. The Inn & Suites have been updated and have a very upscale feeling. Thank you!

Miinukset: I needed to go home a day early and they told me I could cancel my second night stay without any problem. I didn't realize it needed to be done through Kayak. Although I appreciated being able to cool the room down quickly the Air Conditioning fan blower was very loud.

Plussat: Convenience with supporting staff!

Plussat: It was amazing the beds are so comfortable and the breakfast was so good and the staff are so nice I would recommend it

Plussat: We walked in and were greeted with a smile and friendly staff member. The whole weekend stay was wonderful. I am looking forward to coming back.

Plussat: The rooms and hotel were very clean. Beds were comfortable. Rooms were very updated. Staff was very friendly. Indoor pool and spa.

Miinukset: Coffee was cold at breakfast. Too much chlorine in pool. Wish they had a shower in pool area to rinse off.

Plussat: Friendly, helpful, delightful staff. Nice warm breakfast, clean comfortable rooms. Stay here!

Miinukset: Asked for a 12 o'clock check out and was denied

Plussat: Clean and reasonable

Plussat: Hotel was kept clean, staff was very plesant and most interacted with us on a semi-personal / business level which made us feel more welcome. I hear the coffee was super, but don't drink coffee so cannot attest to that first hand. The price via Kayak was a deal however I would not stay here again if my trip was more than one night as the mattress was horrible.

Miinukset: The bedding has a lot to be desired - all the people I talked to in our group said pretty much the same thing; uncomfortable, made the neck and back hurt. I do NOT have neck or back issues but did when I left after staying 4 nights.

Plussat: Location. Cleanliness. And staff were friendly and approachable

Miinukset: Bed was hard as a rock and the ac unit in my room would randomly set itself to 80 and id wake up sweating

Plussat: Bed was comfortable and front desk staff was nice and remembered me from my last stay.

Miinukset: Everything was great. I have nothing to change about this hotel. Hope the price stays the same. This is the hotel I stay at when I have an early surgery.

Plussat: Exceeded my expectation in every way.

Miinukset: Room was smaller, more cramped then typical room in this price range.

Plussat: The room was very clean

Miinukset: The bed was comfortable. The room was very clean

Plussat: Roominess, cleanliness and courteous service. Breakfast was good, and all was replenished when it got really busy

Miinukset: Better lighting (needs to be brighter in bathroom) and heater/AC controls. chairs at breakfast were cumbersome disallowing easy walk flow

Plussat: Very friendly staff - quickest check in ever! Very comfortable beds, very clean hotel. The breakfast was fully loaded with warm & cold items. Parking was very close.

Miinukset: Can't recommend this place-needs new management- overrated - should be a two star property.

Plussat: Friendliness of staff

Plussat: The location was great. The upgrades; beds and TVs, are a wonderful addition to the hotel. With more customer service training, to what seems to be, a very young hotel staff, the hotel has the potential to be a really nice hotel and one guests will recommend to others. As of now, that cannot be said. The location and the price are the only things, that will ensure mediocre success. The housekeeping staff were ALL VERY FRIENDLY. The interactions I had with them, were the highlight of my stay. They customer service skills are outstanding. Also, the hotel representative who worked the night shift was also very friendly and courteous as well.

Miinukset: We arrived at the hotel a little after 5pm, on Oct. 20,2017. There was some kind of water spill or malfunction in a portion of the hallway on the hotel's second floor, and an entire section of the hallway was soaking wet. The A/C unit in our room didn't work at all. When I attempted to turn it on, it had a burning smell. I alerted the front desk by phone and personally went to the front desk to speak with a representative. I advised them, due to a heart condition my Mother has, she has to be in a room with a properly working A/C unit. The Representative called their Maintenance Man. She informed me he was currently working other hotel situations, however she took my number and said she would call me, once the problem was resolved or not resolved. She never called. We made it back to the hotel, from a concert at U of A, well after 10pm. I went to check the room and an entire new unit was in the room, but there were screws, dust and other debris from the old unit in the room. The old A/C unit sat in the hallway, in front of a door marked "storage" the entire weekend. I was very pleased the A/C problem was resolved, but the left behind debris was unacceptable and the old unit being left in the hallway, could have presented a hazard to other hotel occupants, especially children. There were not enough towels/linens in the hotel. Which prompted daily visits to Housekeeping to ask for towels. And our sheets were not changed during our hotel stay. While I was at the front desk, another hotel guest requested towels. The rep informed the guest, she could call and someone would come and retrieve the old towels. The guest informed the hotel rep, there was not room phone in her room. The hotel rep jokily said, she could email her. Seeing as I've worked in an hotel before, every room needs a phone in case a problem or emergency arises. The remote control only turned channels. The volume and power buttons did not work.

Plussat: Pool, cleanliness, friendly staff.

Plussat: It was clean, quiet, and child friendly. We brought dinner back to our room but forgot about utensils. The lady at the front desk was very helpful. She let us use silverware from the breakfast area.

Miinukset: The blind on the window was a little narrow. Seeing around the sides of it bothered me.

Plussat: Though the room was not really a suite (no larger than your average hotel room), it DID have a kitchenette. That would've been nice if I'd needed it. It was also reasonably clean and tidy.

Miinukset: Maybe it's a consequence of being an extended-stay facility, but the other guests were rather noisy. The person(s) above me kept tromping around and slamming things 'til well after 11:00 PM; and others around me were loud too. Granted, it was a Saturday night, but I needed to get up at 4:30 AM the following morning. The hallway smelled a bit odd-- sorta like burnt beef bouillon-- though the room itself had no olfactory weirdness.

Miinukset: This is an extended stay property that also serves as a kind of half-way house for people on probation or parole. Cars was in and out of the lot ALL night, not like most motels that mostly settle down after certain hours. People hung around outside LOUDLY also all night long. Police was in and out several times. Pillows was completely flat and lifeless. Elevators (on a 4 story motel) was not working. Staff had a "eh, we don't care anymore" attitude. Had to change rooms once because AC and ATV didn't work in first room and a second time because TV didn't work in second room. Security doors did not work. Staff did not even know that odd numbered room was on one side and even on the other (like most motels of this style) and told us to park on the wrong side. VERY bright LED light of some kind right above bed (smoke detector maybe) flashes so bright every few seconds you can see it even with eyes closed. Some kind of strange loud buzz in the wall would go off every 25 seconds. People who looked like they was high on drugs (and/or selling them) hung around the property all night. This was NOT a safe place for a family and I was glad I travel armed (and kept it on the nightstand).

Plussat: The room was pretty clean

Miinukset: The bed was one of the cheapest things I ever slept on, the people staying there made it feel some what stechy, and A/C didn't want to work.