Riad El Amine Fès

PricewaterhouseCoopers LLP

Courtyard was beautiful and relaxing

Everything about this experience was horrible. After making a reservation through Kayak, I contacted the Riad directly to check if they can arrange for an extra bed in the room. The Riad said they didn’t have my reservation so I sent along the reservation confirmation I received from Kayak’s partner site. The Riad subsequently responded and said that they didn’t have any rooms so they would accommodate us at Road Myra which was generally in the same location and looked good online so I agreed as long as the same requirements and rates would be honored. The Riad continued to communicate with me about airport transfer etc which lead me to believe that the same owners or management staff manages both the roads. When we got to Riad Myra, it was a horrible experience. At first, they claimed that they didn’t have my reservation, didn’t communicate clearly, didn’t tell us about Riad amenities (we were coming from marrkech and had a wonderful experience at 2 roads here), and proceeded to give us a shitty standard room with such low ceilings that we felt claustrophobic. When I told them that I had booked a suite and absolutely needed it starting next day since our third friend was arriving they said they would move us the next day. Next day, on inquiring about airport transfer for my friend, they acted clueless. Then called the original Riad and proceeded to take over the arrangement . When I asked them to adjust the room price given we didn’t get the suite on first night, the manager, Salma said she would talk to the other Riad. Subsequently Salma avoided all eye contact and communication with me for next 3 days. On the final day she got one of the porters to settle the dues and I requested to speak with her regarding my question. She reluctantly called, spoke to the other Riad on phone (which she had clearly not done before as promised), gave me vague answers and proceeded to charge me 40 € extra per night for my third friend although we had agreed to to 30 € in prior communication on email. Overall I recommend everyone to stay away from road al amine fes and Riad Myra. I urge the management to ensure staff and especially manager, Salma doesn’t ruin the guest experience.