Fez hotellia

Plussat: Beautifully decorated hotel in a lovely location in the city.

Miinukset: In 5* spa-hotel pool and jacuzzi should be included , paying 20€ per person for 50min is really to much.

Plussat: Clean and large rooms which was great for family. Staff helped arrange a guide and shuttles to airport. Breakfast was very nice and pretty diverse to include local cuisine.

Miinukset: Restaurants opened too late for my family so we were forced to eat dinner off site.

Plussat: Good location to easily get to medina and walk to new town. Located next to carrefour and a mall. Swimming pool was very nice and the front desk staff were helpful.

Miinukset: Can not at all regulate temperature in the room, it was beyond hot. The room is quite dated and needs refurbished. The hotel is mostly used by tour groups so the level of quality is reduced. The breakfast buffet was disgusting, and should be avoided. Overpriced for low quality and cold offerings was not appreciated.

Plussat: Perfect service from A to Z. Nice and helpfull staff and we got an excellent upgrade ♥️ we were here very happy - and we Come back soon As possible! The breakfast is great - You can order your breakfast As a room service without charging anything. I asked for a henna tattoo and nice receptionist Lady organised for me a tattoo directly in hotel room! Thank You guys for Everything - we Come again! Silvie et Wahid

Plussat: Clean, spacious, and in an excellent location

Miinukset: Nothing

Plussat: Nice hotel in good location. Clean bedroom and comfortable.

Miinukset: Dirty bath with some hair,broken bathtub to fill it with water

Plussat: The location

Miinukset: The breakfast could be better and restaurant could be cleaner.

Plussat: Hotel location was the best part .... Bed was clean !

Miinukset: No water, no coffe in the room !

Plussat: The rooms were clean upon arrival however there was a lack of consistency.

Miinukset: The food service in the main restaurant was beyond poor.

Plussat: There was nothing special. The location is excellent but the room (suite) was below my expectations.

Miinukset: I was thinking of two separate rooms but it was not. The breakfast could be improved as well because Fes is very well known with its cuisine.

Miinukset: The room had a great big bed but was very small, no room to walk around it.

Plussat: A nice hotel located in the new town of the Fes and is close to the train station rather close to the old medina which is noisy and full of annoying touts. The breakfast is very good.

Miinukset: The shower cubic should be improved to prevent the water from flooding the toilet floor.

Plussat: The garden

Miinukset: The bed

Miinukset: there was no fridge in the room

Plussat: Very good and clean rooms. Friendly staff.

Miinukset: Parking should be free of charge as you have to pay for every night to some random guards !!

Plussat: Perfect for rail travellers. Good bar and garden/pool area. Staff organised taxi to airport with no problem

Plussat: The hotel is ok. Well situated.

Miinukset: Another guest got the same autorization on his hotel card, and opened my room, which is extremely inconvenient. The hotel personnel made their apologies.

Plussat: The thousnads of students who gathered to go to a soccer match and started chanting at 2am. Went down to see what was happening and it was fab. The hotel was basically "under siege" but staff were great.Central location.

Miinukset: The smell of cigarettes on my towles.

Plussat: Location to the train station is great, but a fair walk to see anything else. A regular chain hotel.

Miinukset: Staff could have been a lot more helpful about local information and a map would be nice.

Plussat: Beds were comfortable, room was bright and airy. Great location next to the train station but we didn't hear any noise from the station or trains.

Miinukset: Location was a fair walk from the medina, royal palace, mellah and restaurants in the new city. Smoking was allowed in the lobby and that was the only place we could use the wifi which was terrible!!! The place has been quickly renovated and we got a carpet staple in the carpet and the bathroom was a shocker with a shower door that leaked water all over the floor, a leaky roof, a drain in the shower that didnt work in the shower and the bathroom floor sloped away from the drain in the floor.

Plussat: I liked that I was able to get a guide to take me into the souks. The guide arrived very quickly and gave me an excellent tour which I could never have done myself, showed me everything on the list I had given and did not pressure me to go to any shops when I said I was not interested in shopping.

Miinukset: I had asked for a wake up call because I had a trainb to catch early morning and was assured I would get a call. I didn't. Had the train station not been so close to the hotel I would have missed my train.

Plussat: Friendly stuff, professional, great clean environment,

Miinukset: Lack of communication while booking by e mail,

Plussat: Price was good for the state of the hotel. Right beside Station.

Miinukset: Renovation was not mentioned and hotel in very poor condition in parts. My room was particularly run down and very tired although clean. Hotel will be nice once renovation complete whenever that is. One member of Bar Staff was a little "in your face" not great attitude.

Plussat: The hotel has a nice swimming pool and has a good location (a 15 minutes walk to the centre and 2 minutes to the central trainstation)

Miinukset: The rooms were small and tastlessly decorated. The hotel really lacks in atmosphere, it looks more like an european cheap motel.

Plussat: Staff really friendly and helpful. During our stay my girlfriend and I got really sick and had to stay at the hotel for a few extra days. The reception had a doctor call us in our room and even provided us with aspirins. Room service was also available around the clock, which was a great relief. Some reviews here claim that there is no internet access. However, the hotel has a computer with internet access which we got to use for free (though we had to wait a bit).

Miinukset: Some rooms face noisy street/square. But it probably won't keep you awake.

Plussat: Staff are kind and respectfull. The design of the hotel.

Miinukset: The bed, the furniture and the noise from tv train.

Plussat: Nothing

Miinukset: Noise, small , no proper bathroom was in room. Weird design

Plussat: - rooms were clean - staff was nice - breakfast was cheap, even it it was not the best - shopping mall on the other side of the road

Miinukset: - rooms are too noisy - the bed is making noise if somebody is moving - breakfast is not bad, but nothing special either - very far from the city center - sometimes it is hard to get a taxi outside - very small bathroom

Plussat: Everything was perfect

Plussat: The rooms and beds were surprisingly cosy and comfortable the showers were piping hot and there was cable tv. The maids were very friendly and nice and made the rooms very clean. There were nice cats in the lobby a very nice bonus!! Big supermarket marjane across the hotel so finding food is very easy Overall good value it is a budget hotel hence its name

Miinukset: Breakfast is 'chaos ' and a manic experience: extremely crowded on weekends with screaming kids at every turn I think the breakfast room should be expanded to accommodate huge torrents of people But the breakfast itself is satisfying and tasty with juices and dried fruit coffee and even omelettes Location is near busy motorway so it can be noisy and it is difficult to get around from this location

Plussat: The staff were friendly and helpful.

Miinukset: The Covid restrictions

Plussat: Location. Staff were friendly and the hotel was nice and clean

Miinukset: View from the room apart from that it was good

Plussat: the price of the room, and free breakfast for 2 kids as parents paying.

Miinukset: the parking is too small, We had to park the car outside the property.

Miinukset: Just standard ibis budget. But the room were really small for two, too much budgeted layout. Two person with two big luggages; one put aside the bed, and another put next to the wash basin, chance to get wet. Also not convenient to hang towels near shower room. Too much budgeted layout.

Plussat: The service, the hamam and everything was Amazing.

Miinukset: Nothing! Everything was wonderful

Plussat: Stayed with them while the whole Covid-19 crisis started. They were extremely helpful, and didnt even charge us for the last night we booked - we got a surprise repatriation flight last minute. Lovely staff!

Plussat: Staff went out of their way to assist us. We had issues with the cleanliness of the hotel and the staff notably Mr Abdelatif and Mr Mehdi went out of their way to move us to other rooms. A special mention to Rachid, Hisham and Hassan as they were also very kind and helpful. Restaurants and the pool side have good ambiance.

Miinukset: Unfortunately the rooms in this hotel are extremely outdated and not maintained. The toilets had stains which we were advised could not come off. This was the case in 3 of the family rooms we were shown. We were finally upgraded to a junior suite which was better. This is in no way a reflection of the staff members as discussed above but rather a lacking on the part of management and/or the owners. Even the staff were embarrassed at the state of the bathrooms, but there was nothing they could do.

Plussat: Excellent facilities, superb staff.

Miinukset: Italian restaurant not up to standard

Plussat: We booked family room ja garden view . My room is so lovely with comfortable bed in downstairs and living room in upstairs. I loved my room and high recommend if u go to Fes .

Plussat: Atmosphere and facility was great. What I was most excited about was their gym that has so many machines and equipments. I stay many hotels around the world due to my work, their gym is one of the top I've ever used in many hotels. Staff I encountered to talk to were all friendly and nice including housekeepers and securities. Pool must be nice during summer time too. I could not find much thing to do nor eating place around the hotel, I decided to dine at hotel Lebanese restaurant. Good decision! Reasonable price with enjoyable atmosphere for tourists with music, decoration and seating. It depends your taste if you will like its food, I liked Pastilla and appetizer even though I had no idea what exactly what I was eating! Gentleman in suits worked at restaurant was nice and interactive.

Miinukset: Since the moment I arrived to check in, reception staffs kept on asking me to write good comment including their names even though they've done "minimum work" on me. (check in/out process only) What should I write good about if they just scan my credit card and gave me a room key? I don't know if it adds extra money for their salary or not, but this habit should be stopped it is not nice and I don't know any other hotels that ask for such demands also it is annoying to be repeated! I needed a taxi upon check out so asked for it, receptionist simply told me to go out side and wait for it. I understand taxi can't come to curbside of the hotel entrance, but this is the only request I made during 3 days stay and that helpless answer! I literally laughed (they laughed also...!) I went to outside as they say, and a kind old man at security helped me with grabbing a cab who didn't even ask for anything!

Plussat: Jedour Najir guest manager is a top profesional. His tips was the best ones!! I am absolutely thankfull. Hotel incredible !!

Plussat: staff was always smiling and available to get help

Miinukset: there was a problem with our electricity. the lamps were blinking randomly. we called the front office twice. the technican came three times and couldn’t resolve the problem. So the lights keep on turning on and off during night time while sleeping. They didn’t offer a room change which should be helpfull for us to rest and sleep well. in our second room there also was an electric problem too. the tv has no sound but has only display :) not a big deal anyway

Plussat: Clean, modern

Miinukset: It was cold and I could not control the temperature

Plussat: The Riad itself was lovely and located in a convenient location. However, the customer service was beyond anything I’ve ever experienced. The young manager Simo paid attention to our every need. He made our stay the highlight of Fes.

Plussat: Everything. Forhad was an amazing host, greeting us from the main Street and taking us to the Riad at 1am. He even organised a tour for us at that time of night for the next morning and made us some tea! Would highly recommend this place and I would definitely come back.

Miinukset: The bathroom can smell a bit damp sometimes

Plussat: Riad Sunrise was our first stop in Morocco, Fez. Firstly, it was difficult to find, but then you understood that it had convenient and plain location near main square, police station, market, banks, cafes and so on. I want to thank Simo so much! He is such good guy, helpful, easy-speaking and caring about his guests. The Riad is really beautiful one, with neat style and interesting details. The roof terrasse and its view are perfect. Simo also told us some history of Fez, showing some places, when we were at the terrasse (I told, brilliant guy!). There was a little bit cold at night, but it wat December, so that is not a problem. Our breakfast wasn't various but it was very delicious. Recommended.

Miinukset: A little bit dirty bathroom

Plussat: Very central location and walking distance. seemo our host was amazing thank you very much for such an amazing stay and gave such great advice and assistance when traveling! View from terrace was breathtaking

Miinukset: Parking a bit distant from the hotel

Miinukset: Breakfast wasn't good.

Plussat: Simo was really nice and caring. He gave us directions to go around the city and offered and amazing tea all the time. The best was really comfy and the room quite big. Breakfast was really tasty.

Miinukset: The bathroom was a little bit dirty. The Riad is a bit far from the main touristic part.

Plussat: Simo, the young man that runs the riad, is the best host ever. Polite, kind, helpful, we loved him! He took us to the restaurants, to the hammam, he offered us mint tea. Could not thank him enough. Τhe riad is in a perfect location, very close to the old town (medina). The inner courtyard where you can sit and have breakfast is impressive. Very nicely decorated with traditional Moroccan architecture. We had the upper room with internal windows which I think is the best room of the riad. Spacious, beautifully decorated too, just lovely!

Miinukset: Riads are old houses and they would definitly use a renovation. Also if you think it is not clean enought just tell Simo. He will ask the lady to clean again or change sheets if you are not satisfied. If there are other guests it can be a bit noisy but that is how riads are made. An inner courtyard and rooms around. It is difficult to make sound insulation so I think it is a problem that you will have everywhere.

Plussat: The rooms were spacious and clean. The host was incredible and very hospitable, always offering amazing tea. He also said it was possible for us to stay if we had issues leaving Morocco because of the closing borders! It is centrally located and very close to the Medina. Highly recommended.

Miinukset: The Riad was a located in a dark alleyway which can be hard to find if it's your first time there.

Plussat: A beautiful riad with the best rooftop terrace for tranquil sunsets. Just moments from the medina, a great location only 1min hidden from the main road for easy taxis around Fes. A huge thank you to the lovely hosts Simo and Hamza who were so friendly and made the stay an absolute pleasure, as if it were their home. Great value for money.

Plussat: Great staff, great location, wonderful riad. Very nice breakfast. Very helpful and accomodating.

Miinukset: There was a smell which may be attributed to the tanneries in the area, but it was pervasive.

Plussat: The building was amazing and the room was so great. WiFi worked all the time and it was close to the gate so you did not get too lost. Service was amazing

Miinukset: Well if I have to add something. I had a lot of camera equipment that was heavy with many stairs. But with that said the staff helped me with my bags too. So it was not as bad with their help

Plussat: The staff members showed amazing hospitality. They made us feel so much welcome. The location of the riad is great and it has a wonderful view on the rooftop. Strongly recommended.

Miinukset: The bathroom was cold.

Plussat: The staff are very friendly and English is spoken. We had a big room and a giant bed. Roofterrace is quite nice.

Miinukset: Stayed 3 nights and it was okay, but a lot of small uncomforts: noises from the hotel in the room (loud doorbell, reception very close - all windows open to inner part of riad with bad acoustics). Staff did full volume mid night check in. Very little water pressure, occasionally no warm water, WiFi wasn't always working. Breakfast was very basic. The building is a quite nice old riad, but the room floors and walls are not leveled (read: almost diagonal) and so are the beds.

Plussat: The top terrace has a very nice view, the location is good because it's inside the medina but is easily accessible from place Rcif

Miinukset: Mattress very hard, very cold room. There is a air conditioning unit that can be used as heater. The breakfast and meals they propose are expensive.

Plussat: Stayed 5 nights in what is likely their nicest room, top floor with windows and private bath. It was still awful.

Miinukset: Complete scam. Do not stay here. Sleeping here was like sleeping in a snake pit. Staff tries to con you out of money at every turn. When we left, we tried to pay the city tax and laundry etc with a credit card, about 75 euro total--they refused to take it screamed at us, then threatened to call the police on us. We eventually were able to pay them in cash, just like they wanted, and then they still sent us a bill for 250 euro. This was only the last and worst thing that happened. They also lied to us and said there was no bus to Ifrane and the only way to go was by booking a tour with them. Turns out, there are buses, and we wound up taking a grand taxi very easily. They also recommended we book an official guide for the city--though them of course, at a high price-- which was supposed to be 3-4 hours long and provide a history of the area. We booked the tour--but it only lasted 2 hours, and consisted entirely of being walked in circles through a very small portion of the Medina, and being taken to stores where we were expected to buy things we did not want. When we told them that the tour was short and all shopping, they said well it sounds like he took you through the medina and did all he was supposed to do. Well, that's not how they sold it initially. The bathroom also smells HORRIBLE--they told us that we should close the shower drain because people have complained before. We closed the drain. Still smelled disgusting, and leached all through our room (we even opened the windows, to no avail). The mattresses are very hard and uncomfortable--feels like you are sleeping only on a box spring. The internet was in and out--at one point, staff noticed that I was trying to make a call but that the call kept dropping. She told me that it was actually my fault because their internet doesn't work with Mac computers. Complete nonsense. Basically, this Riad treats you like a little idiot and tries to suck money out of you at every turn.

Plussat: Great location in the Médina and easy to find. Very welcoming hosts. The room was clean and spacious.

Miinukset: Nothing to dislike

Miinukset: Personel not nice, we booked room with the breakfast, but we didn't get breakfast - this was big problem- staff even started shouting at us. We lost a lot of time because of that. Bathroom is old and was dirty, we didn't have hot water. We were really mad and disapointed. I do NOT reccomend this Riad.

Plussat: I liked the size of the room .. big and large enough

Miinukset: Wifi was very weak almost not working all the time.. staff too noisy early morning cleaning and pulling chairs loudly.. bathtop too rusty and old disgusting .. iron was not available.. the place too smelly.. smells food and cooking all the time in all corridors

Miinukset: The breakfast was not up to standard for a 5 star hotel. I went down at 9h00 and breakfast was supposed to be served until 10h00. Everything was closed! The facilities/ spa etc. were all under construction! Not worth the price at all. Definitely not a 5 star hotel.

Plussat: My visit was terrible. The staff are rude. The food is disgusting. They charge foreigners and tourists more money than they charge locals. The rooms "beds furniture washroom bathtub are filthy. The swimming pool is closed at all time due to shortage in workers. It was a waste of time and money.

Plussat: This hotel had more negatives than the positives.

Miinukset: Nowhere near a 5 star.. Horrible breakfast. Cant even provide fresh juice. No fresh bread. The staff hanging around behind our tables at breakfast and giggling. Very unprofessional. I saw a staff using his hands to pick food from the buffet counter. I might give a 2 star for the hotel. The furniture in the room was old and sofas torn in many places. TV did not work. No other facilities in the room.

Plussat: Very clean . The Staff are nice .. breakfast was good .. the location is good too .. so no issues at all .

Miinukset: Nothing to complain about really .. all good !

Miinukset: Extortion! This was our first family non self catering holiday with our two boys - so we booked a junior suite in order for them to have their own room. We were all put in a double bedroom for the first night and told that it was in fact a junior suite by the manager the next day, who advised to go elsewhere if we weren't happy. This was New Year in Morocco - everywhere was booked. When I was eventually able to get online (not easy!!) and show him what was being advertised as a junior suite he backtracked, put us in a junior suite and offered us a free lunch - but refused to reduce the price of the first night . So we had to pay for the suite for 4 nights even though we stayed in a double room for the first night. The staff were rude, uncooperative and unhelpful and it seemed to me that their sole purpose was to get as much money out of us as possible. When they called cabs for us they inflated the prices and insisted we pay them rather than the driver - so that they could take their cut. Very disappointing. Will not return.

Plussat: Concierge was very helpful

Miinukset: Cold water didn't have enough power to mix with hot water. Shower was very hot.

Plussat: Everything

Miinukset: Nothing

Plussat: Everything

Miinukset: Nothing

Plussat: Hotel Management, Junior, went above and beyond to make our stay comfortable. The rooftop bar and entertainment was fabulous and the food was so delicious. The pool was a little cool but the lounging was bliss. Thank you for your amazing hospitality Hotel Sahrai!!!

Plussat: Clean, luxurious, food @ restaurants

Miinukset: Hard to reach the entrance , (bad access) Very bad service @ rooftop lounge

Plussat: The hotel is over all pure class. The waiters at the restaurants helped good at first but where too busy and forgot to pick up plates ect at second. Quite annoying.

Plussat: Very clean, nice rooms. Really good pool and the food was very good. Staff were super helpful except one who was a little bit off bit generally really good.

Miinukset: Nothing except getting charged 95 dirhams (around £8) for a bottle of still water at dinner..

Plussat: Timeless style with authentic decoration, different atmospheres. Several restaurants and the live music in the Jungle Bar. Marvellous view from both bars. Beautiful and elegant rooms. Attention to detail. Welcoming staff. We will come back.

Miinukset: Our room didn't have a terrace. No milk for the coffee.

Miinukset: Some portions in resturant is soo small.

Plussat: This is a beautiful hostel with super attentive staff who were always available to give me directions or even walk me directly to places. The breakfast is superb and the wifi works fast. My favorite aspect was how peaceful the hostel was, which is nice to have after spending a whole day in the medina.

Plussat: I stayed in a room on the ground floor. The staff was nice and the breakfast was okay. It's the same like any other ones in Morocco. Room was okay. Shower was hot.

Miinukset: The room's bathroom was sharing the wall with the kitchen and the entrance to the room faces the reception. There is zero sound proof that you can hear the people talk in the kitchen and the reception like they are talking to your ears. The bathroom was smelling like sewage, the bed was hard and the blankets smelled like sheep.

Plussat: Great location, value for money and the staff especially Abdul was amazing.

Miinukset: Breakfast was only Continental and is not the most quiet Dar/Riad...as you can hear people talking from downstairs or footsteps.

Plussat: Nothing.

Miinukset: No privacy in the double deluxe room, you are direct on the reception, the door is see through. I didn't stayed 1 hour there, maybe 30 min. When they say that you have a view on the room description, the view is actually from the terrase, not from your room. I don't suggest this place to annyone.

Plussat: Nice People, nice House, Perfect Location. Everything was nice !

Plussat: A lovely welcoming place to stay comfortable rooms, great value, but more importantly the staff and owner could not be more helpful. I will be back with my family and will only stay here. Thank-you so much.

Plussat: The Riad is in the Medina, 2 minutes by walking. The receptionist is really nice. Good breakfast. If you are not looking for luxury it is a good option.

Plussat: Kind host, lovely breakfast, excellent location, clean and comfortable room on the top floor

Plussat: The hotel is located in Fes Bali, old Medina of Fes, giving it a special atmosphere. While hidden in a maze of small streets, it is not far from the Blue gate, where there are shops to buy food and taxis to catch. Owner and her son are very kind and helpful. There is a terrace at the roof of the hotel, offering incredible views over the old town of Fes. Breakfast was included, plentiful and included juice, tea, bread, pastry, eggs, fruit, cheese etc.

Miinukset: It should be noted, especially for rooms located lower, that in this Dar kind of accommodation, rooms have smaller windows and oriented to the inner patio/courtyard, not outside, meaning it is more difficult to ventilate the rooms, sometimes a slight smell lingers. (This applies to the family 4bed room at the base floor). The superior 3bed room, on the other hand, is at 3rd floor, no elevator, narrow stairs. But then, you have big windows, can ventilate, and its just a short walk to the upper terrace.

Plussat: The riad was nice looking, the staff were helpful and responsive.

Miinukset: The room was not good, the bathroom door did not close. The staff called someone at 10pm and he worked for 20 minutes to get that working. They did not offer to change our room, even after asking. The breakfast was one of the worst that I have eaten in Morocco. I live here, so I know what you get served. For 100Dhm, this is not just bad but really bad!

Plussat: The welcome was amazing and genuine. They offered mint tea as well as the best moroccan pastries I had tasted thus far. The staff was amazing, knowledgeable, patient and pleasant. They realized it was my birthday and they brought my friend and I a WHOLE cake! It was quite a surprise. Also, they organized a tour for my friend and I, the driver was very nice and stopped whenever we asked to take pictures, timely and responsive when we called to return to the Riad. To conclude, my friend and I enjoyed our time very much and it is a beautiful Riad!

Plussat: Staff,very friendly and helpful ,even when you arrived and left in the middle of the night . Relaxing on the roof after a days exploring of the Medina. Following Simons advice and going with the tour company to Volubilis,special thanks to Raschid,we spent most of the day laughing and talking about things,I did not know I knew,priceless. Even saw the King pass by so cool.

Miinukset: My poor haggling skills. Small suitcase. Expanded waistline.

Plussat: The staff at the riad is polite and helpful.

Miinukset: The room has very low ceiling and with extra low beams. I could not even stand straight in the shower because of the low ceiling. The duvet cover has stains and long hairs. The tub also has long hairs from previous guests.

Plussat: The house? The design

Miinukset: No windows in our room

Plussat: Staff in the Riad. They are so helpful.

Miinukset: None

Plussat: The Riad is in superb conditions, very clean and the staff was great.

Miinukset: Only one host attending the guests. I asked in the hotel if I could get a guide, they contacted an agency and sent a fake guide, careful!

Plussat: The staffs are excellent! They are worth to be given award for being the best accomodating and hospitable personnel.We highly appreciate the effort of Simon for facilitating our request without hesitation and always with a smile. He is the number one and with 10/10 score.Both staff deserves to be kept and valued.

Plussat: Simon and Mohammed were fantastic, thank you to them for making it a great stay. Excellent Riad in a great location.

Plussat: Hammam experience

Miinukset: Needed better heating in room

Plussat: spacious with living room and big bathroom. unexpectedly good room services for meal with reasonable price.

Plussat: Wonderful place, very cosy, very helpful staff, very clean.

Miinukset: I liked everything.

Plussat: Staying in this riad is a pleasure in itself. The riad looks like a palace from a fairy tale, but at the same time, it is a modern accommodation with everything you might need. The staff are always around and ready to help. All rooms have their individuality. The view from the terrace where we had our breakfasts (and even wine, once) are breathtaking.

Miinukset: One or two technical things (electric sockets, showers) can be improved, but these are really minor issues, which do not undermine the overall impression.

Plussat: The breakfast was very delicious. Very good facilities and nice staff

Miinukset: The room was at elevated floor and elevator provided.

Plussat: It is very clean, the room is huge, nice and comfortable and the staff is really nice and always at your disposal, in particular Mr. Mohamed F.

Plussat: Frendly staff made our stay very pleasant.

Miinukset: Riad is like from a fairy tale but needs some up dates and make up repairs.

Plussat: friendliness and helpfulness of the stuff. Location is exelent. Facilities and a general looks of the riad is just beautifull.

Plussat: The hotel decor was fantastic and the rooms were luxurious. The staff were polite and attentive.

Miinukset: The subdued lighting in the bedrooms was so subdued we couldnt read!

Plussat: This Riad is a stunningly beautiful building with ornate feature work evident everywhere. Nice Pool, pleasant roof garden area. Good breakfast. Staff very helpful.

Miinukset: We were encouraged to have dinner at Riad on first night ( Friday ) and advised there would be nothing open elsewhere. Dinner was large and delicious although very expensive and most restaurants elsewhere were indeed open. Any extras ordered ( coffee for instance ) were also very expensive. Bed very hard and uncomfortable. Internet not available anywhere ( not as advertised ) except main area downstairs and then not always working.

Plussat: very kind staff

Miinukset: the swimming pool was closed and the satellite tv was black and white and no sound and no english spoken channels.

Plussat: Everything, as above. Very welcoming, fantastic decor, out of this world.

Plussat: stunning Riad

Miinukset: the room we stayed in was dusty, with plaster falling from the wall and was generally run down. Couldn't sleep because of the noisy airconditioning and noise outside. upon departure the hotel manager tried to charge me 105 euros rather than the 90 euros I'd booked the room at.

Plussat: The staff were wonderful, particularly with my 3 year old son. Rooms were fabulous and the pool fantastic after a hot day in the Medina.

Miinukset:

Plussat: Despite the many negatives, I must say that the hotels decor and view from the rooms was absolutely beautiful. It felt so calm and peaceful waking up to a beautiful view.

Miinukset: I booked 3 rooms in total. All of which had wires exposed near the sockets. It was very dangerous. In one of the rooms, the sofa set had lost colour & was basically falling apart. The most expensive room out of all three the "junior suite" had no fridge but the others did

Plussat: Just Location

Miinukset: Dirty and smoking smell in the non-smoking room.

Plussat: Nice garden and proximity to center of Fes

Plussat: View was beautiful from the rooms.

Miinukset: I booked 3 rooms in total. All of which had wires exposed near the sockets. It was very dangerous. In one of the rooms, the sofa set had lost colour & was basically falling apart. The most expensive room out of all three the "junior suite" had no fridge but the others did

Plussat: Good

Miinukset: Clean

Miinukset: I specifically booked a room with 2 twin beds and when I arrived, they rudely told me that there is no such room configuration. If that's the case, then why make it an option to select on booking.com?

Plussat: A perfect location, clean rooms and great staff.

Miinukset: No disappointments

Plussat: The staff was great and very helpful. He found a needed power adapter for my friend, remembered to get my change to me of only a few coins. The location is very near the Blue Gate and easy to find.

Miinukset: I didn't like that we weren't in Fez longer to enjoy this stay for another night or two.

Plussat: Designed with love, very cozy, nice rooftop terrace and good breakfast. Perfectly located in the medina.

Miinukset: Bed was a bit hard. And earplugs are recommended when you sleep at the ground floor.

Plussat: Very authentic food and decor, provided breakfast early for us as we needed to leave early for a tour, clean and well kept. Staff went above and beyond to make us feel at home.

Plussat: The Riad was very well located close to the Blue Gate, so easy access. Big rooms. Good breakfst!

Miinukset: The bedding could be better...

Plussat: The location was great! Very close to the blue gate and feel safe to stay. We enjoyed breakfast at the terrace!

Miinukset: We didn’t like the decoration because it was a little bit mixed style, but some people might like this.

Plussat: 10 out of 10 and an absolute recommendation to stay when visiting Fez. The staff is very friendly and helped us with various things ranging from day trip recommendation to Laundry service and all small questions one has in a new city. The breakfast - which has been delicious and more than we could eat- is served on the rooftop Terrance which has a nice view on the Médina and the Riad itself is also beautiful. Overall an amazing experience!!

Miinukset: Nil

Plussat: The hotel is right in the middle of Médina and closer to the blue gate. Easy to get to taxis and about 10 mins away from the train station. But u are at the right place of the attractions. The staff is friendly. There was a overbooking situation and the manager arranged us another place for our first day stay and got us shifted to Dar Tahri on the next day making all the arrangements to shift our bags. Aziz the person who looks after the property was very good to us and speaks good English. Breakfast was ok and we got egg to the plates. Hot water was working properly and had no issues

Miinukset: The hotel is not as to what you can see in the images. It’s not that attractive as to these photos. And I feel bit too pricy and you can get better hotels for the same rate. The rooms are not very much clean. The rugs are unclean and old. The beds are not comfortable but very hard.

Plussat: 1.the position on the mountain top, can see the all, pretty beautiful 2.the reception very kindness n help me update my room type 3.service also helpless to us

Miinukset: 1.the power cut every morning , about 6am -9am

Plussat: It’s a last minute booking, so there weren’t too many options. I appreciate the fruit platter provided as a gift.

Miinukset: We asked the staff to book a taxi for us, but we waited for more than 30 minutes and eventually gave- up. However, the concierge asked us to pay 50 even though the taxi never arrived.

Plussat: I had a stunning view of three things - Fez el Bali, the old city, directly below me; the ruins of the Merinid tombs to the left, and the hotel swimming pool to the right. All were fabulous!

Miinukset: Nothing

Plussat: Needs upgrading

Miinukset: Worn.

Plussat: location sunset from the terrace

Miinukset: breakfast dinner buffet : terrible

Plussat: Beautiful location, breakfast (expensive) and pool.

Miinukset: Room wasn't ready until 15h15. Electricity plugs broken in the room. Wet carpet in the bathroom. When turning on the air-conditioning, it smelled really bad. Most of the TV channels weren't working. And most important; we had a reservation for a daughter as well (baby bed was normally included) but we didn't receive the bed as mentioned in the confirmation. As we were travelling and had a long journey behind us we hadn't the energy to complain and ask for another room. We just wanted to rest. We received an invoice without any discount, while they already had received all complaints.

Plussat: The Hotel is very clean and well looked after. Loads of staff everywhere maintaining the upkeep of the property at all times. We thought it very well appointed if you don't want to madness of the Medina. It was a 15 minute walk into the Medina (albiet crossing a main road on the way) so you can jump into the craziness quite quickly but a 15 minute walk back and you're next to the pool on a lounger.

Miinukset: The only thing we'd say is that the hotel is very bland. You could be anywhere in the world really. The usual touristy buffet for breakfast (but hey it's included and its not bad), dodgy night time entertainment that boarders on bad Karaoke (I could sing better), young families and older tourists with bum bags and the pricing is high compared to eating/drinking in the Medina. For what we wanted though (a quiet pool holiday with something interesting to do when we got bored) it fulfilled what we were after.

Plussat: The view was very charming.

Miinukset: The restaurant was not at the level of a 5 star hotel, the service was really low and the food was not good at all.

Plussat: Spacious hotel outside Fez. Location outside the crowded and hot medina gives the advantage above a night in a riad in tghe medina. Easy acces.

Miinukset: The brochure promised traditional Maroc cuisine. Nothing seen of this on the menu.

Plussat: we liked everything but the internet is just so bad that it takes more than 25 minuites toopen up a link and does not work atall in the rooms.

Miinukset: We were only given the buffet food option and would have liked to have been able to have a la carte options, rather than self-service with a coach party

Plussat: Superb location overlooking the old city of Fes, good rate, helpful staff, large comfortable room, pleasant terraces and lounges with wonderful views, quiet location away from the hustle and bustle of the city, convenient for old city and new cities, good Moroccan restaurant.

Miinukset: No heating although the weather was cold (mid November), problem with smell of drains in the first room offered - we had to change, breakfast/dinner in international restaurant mediocre.

Plussat: It is a good hotel with fine facilities and reasonably well kept rooms. the pool is a plus.

Miinukset: Reception desk, employees are uneven in training, conduct, and professionalism. They should be trained to be more customer oriented and make sure that payment tally reflect an accurate accounting to avoid lengthy correction process.

Plussat: Location Staff

Miinukset: O coffee machine in the room No iron and iron table in the room

Plussat: Tidy, clean and friendly staff

Miinukset: Nothing

Plussat: Property very good we will stay there again

Plussat: location is pretty good

Miinukset: The staff were rude. interrupted conversations with me to help other customers. Refused to speak at some point--I got the impression it was due to my lack of facility with the locally spoken languages. I was told I couldn't check in until 3pm, which is not an unusual thing. I was also told they would not hold luggage until then. While I was trying to check in another customer came to desk stating he'd just checked in, and upon having seen the room he wanted his money back.

Plussat: My room was perfect, overlooking the pool. Amazingly comfortable. Great choice at breakfast. Helpful staff

Miinukset: Wish I’d been able to stay longer this time.

Plussat: House keeping is very good and nicely The lady lobby receptionist work on morning is help alot and she so Nice The women with hijab in breakfast she is very very Nice. And ask me and my child if I need something

Miinukset: I stay alot of hôtels they allow to bring food to hotel.but Royal Mirage not allow to buy food oustide ans bring the room The man is the reception how work afternon he not smile.and not welcome.

Plussat: due to delayed flights we were a day late the hotel changed our booking efficiently and without charge. the staff were efficient and pleasant our rooms were very luxurious overlooking the pool area will most certainly use this hotel again as we travel to Morocco often

Plussat: The Location

Miinukset: The hotel is really old and the rooms are not all that, I personlly didnt like it at all.

Plussat: the room was spacious, the beds were of large size, we stayed for 2nights and in the second day the hotel offered us a fruit basket which was what ae needed after tyring day spent in Fez. they have a large swimming pool 3m deep it was very nice. and the reception staff were so firendly and helpful.