Long Beach hotellia

Plussat: Loved having the homemade breakfast. Other places serve you a quick snack like bagels and muffins for breakfast. The Hampton Inn served sausage, eggs, biscuits and gravy, hot oatmeal, you even got to make your own waffles

Miinukset: No complaints

Plussat: very good

Miinukset: do not know

Miinukset: Beautiful property, clean and modern.

Plussat: The desk staff were amazing. Friendly and knowledgeable. A staff member took us to the airport before 6 am instead of us calling a taxi.Loved having so many restaurant choices within walking distance of the hotel.

Plussat: Everything

Miinukset: Everything

Plussat: The location was great for our travel needs. There were some restaurants and a Starbucks across the street. The hotel was very clean and modern. The beds were also comfortable.

Miinukset: There were 4 of us staying in the room but they only gave us 3 towels. It was too late to get the 4th since our son was getting out so he used hand towels. We did book the room for 4 people which the front desk verified. The bathtub was also really plugged up so lot's of standing water when we showered. We did get a credit for our parking fee when I spoke to the front desk.

Plussat: Staff was excellent Clean property Breakfast was wonderful Afternoon infused water/coffee/tea was a welcoming site and super refreshing Thank you very much for a wonderful stay!

Miinukset: Nada

Plussat: Hotel is clean, good breakfast, also they have variety of services-specially there is a nice pool and laundry, what really helps when you traveling for longer time.

Miinukset: The personal is extremely rude, at first they couldnt find my reservation, told me its my problem i have to contact booking and solve it by myself, after an hour there was a conclusion that reception boy just was writing my name incorrectly. Personal never helps whatever you ask. Moreover, i told in reception about my complaints, they even didnt say sorry. If you care for your mental and emotional help dont stay in this hotel.

Plussat: Friendly staff Comfortable stay

Plussat: Everything

Miinukset: Nothing

Plussat: I love the modernization of it and that it was a late checkout

Miinukset: Nothing

Plussat: Clean and pleasant room. Breakfast was nice too.

Miinukset: No - everything was very nice.

Plussat: Charming, more like home than a corporate hotel. Comfort, quiet, peace and kind staff who are friendly and helpful. This was a perfect fit for me. Located close to malls, and easy to get to a beach and they include a bike with the reservation.

Miinukset: If a person was looking for a corporate hotel, not a good fit. This is one of a kind!

Plussat: The cool vibe of being like a hostel. Being able to use bikes for free. Being able to write on lobby wall with expo markets. Instant Starbucks coffee in room. Nice breakfast etc.

Plussat: Great location, boutique hotel, quiet rooms and comfy beds.

Plussat: Walking distance to shops and restaurants.

Miinukset: Quaint little hotel, rooms are small but have everything you need for a comfortable stay.

Plussat: Excellent location Great check in process Nice chill room with operable windows

Plussat: Clean and easy to get into.

Miinukset: Parking was difficult and no private bathrooms.

Plussat: Location, customer service, cleanliness, quiet ❤️

Miinukset: Darker drapes

Plussat: Perfectly situated between the beach, convention center and commercial district. The free bicycles will allow you to move easily around the area, just a short ride over to the Queen Mary! Plenty of interesting restaurants. There's a serviceable kitchen should you decide the need to cook for your self.

Miinukset: shower could have been cleaner, rooms are small but tidy.

Plussat: They have a nice full kitchen. We got a room with a private bathroom. The price was fair.

Miinukset: Parking is $5 and you have park at the very top of the bank of America parking garage then walk about 2 blocks back to the hotel. Dont lose the parking pass because that's an extra $50 they'll charge you so be sure to turn that in when you checkout. My bed was lopsided and hard as a rock.

Plussat: Good location and friendly staff.

Miinukset: It was VERY unclear that this is more of a HOSTEL than a hotel. Keep in mind you’ll be sharing a bathroom with the entire floor, outside noise will very easily bleed into your room at night, and the breakfast is essentially instant oatmeal and small pastries. I paid $100 a night and was extremely disappointed in the lack of amenities in return. Just keep in mind it’s an expensive hostel, not a hotel.

Plussat: The staff were friendly and kind. The free bike rental is really smart and I encourage others to take advantage of it. The room I stayed in was clean and cozy, and in the morning the kitchen was stocked and offered a variety of options for breakfast.

Miinukset: N/A

Plussat: Quiet and clean

Plussat: Staff was outstanding. From check in to the young men who staff the bistro bar in the morning for breakfast, everyone was super friendly.

Miinukset: Everything was great. The only item that I will follow up on is that my room rate included breakfast. When I reviewed my bill I see charges for breakfast on two days. I will follow up with property.

Miinukset: No complimentary coffee orbreakfast

Miinukset: The hotel is definitely on the expensive side (as it seems to be the case everywhere in that area). I didn’t like that you have to pay extra for parking.

Plussat: Great breakfast was included but pay attention to times because we missed it one day. Beds were comfy. They had laundry facilities.

Miinukset: The shuttle service was more limited than what Double Tree Hilton offers.

Miinukset: It was a handicap tub instead of shower. Soap and hair products should be in front or side

Plussat: Location and bar in the lobby bartender was great

Miinukset: Pricey and the hold on the cc

Plussat: Location and nearby amenities

Miinukset: Strange parking policies and charges. Confused staff. Bonvoy program terms are bad.

Plussat: My husband ordered the bkft. burrito, he had to return it because it was served very cold, and another customer did the same, apparently, the waitress said their mini oven wasn't working right, so my husband changed his order to the same as what i ordered.

Miinukset: The day we got there, we couldnt sleep bcoz there was a loud banging downstairs, sounded like double doors flapping and that was in the afternoon while we were trying to nap, when we got back at night we also couldnt deny the fact that upstairs there was also lot of noise, sounded more like kids running around

Plussat: This property is conveniently located near LGB - with a Starbucks, The Habit, etc., just across the parking lot! The rooms are extremely clean and have a very efficient layout. All of the staff I encountered were pleasant, as well. The Lounge is a nice spot for a nitecap, snack, or light meal.

Plussat: Clean and convenient

Plussat: Clean and convenient

Plussat: The entire remodel of the lobby, etc. and rooms are great. Good amount of space in room and bathroom. I like that there was a kind of couch in the room, a safe and a really cold refrigerator and a Keurig coffee maker. Also, the water bottles are free (they are empty refillable kinds). The price was very reasonable but I guess that is also because it's not in the most desirable part of town. However, it is close to a lot of Thai places and the gentrified part of downtown that is really cool.

Miinukset: The pool was not clean! There were hairballs and bugs but it was the hairballs that grossed us all out so none of us swam. And I was bummed because I was looking forward to swimming because it was so hot. Also, very no pool towels. I had to ask for them. Although it's conveniently located across from Albertson's and fast food places, it's in a sketchy part of town and there were some homeless between the McDonald's and the hotel and there was one homeless sleeping under the hotel when I got back. In the day, I felt safe but at night as a woman, I wouldn't feel safe walking in the parking lot by myself unless I got a spot near the lobby.

Plussat: Excellent, all aspects.

Miinukset: If the mattresses are changed as that was the only downside.

Plussat: Nothing.

Miinukset: Manager was very rude. Room service staff hardly speak English. When I asked for water first of all they were having difficulty under standing it, then they brought an empty bottle which I didn't under stand and had no water in my room . Next morning when I asked the manager who is a very very rude man, told me we don't give water bottles bcz we don't believe in it we have a oasis from where you can fill up the water. So if guest needs water they have to leave their room and go to their Oasis ?????? No room service , so if you come late to hotel you can't order food. No exercise room . Nothing so they should call them self a crush pad place not hotel.

Plussat: Bed was comfortable, pool was very nice.

Miinukset: There really wasn't breakfast to speak of. We expected more choices.

Plussat: Loved the decor, bathroom fixtures, blue light! Outside landscaping, chess set, pool accouterments outstanding. Perfe Ction

Miinukset: Person tending bar a bit grumpy, but all others delightful, thoughtful, considerate.

Miinukset: Parking fee

Plussat: Loved our corner room! Very quiet and the staff was incredibly helpful!!

Plussat: I enjoyed the hotel, pool, bar, staff and accommodations. The bathroom was really nice. The location was close to the beach and nice restaurants.

Miinukset: I did not like the neighborhood. There was a lot of homeless people

Plussat: The room was extremely clean and comfortable. Great service and nice facilities.

Miinukset: The location is so so.

Plussat: It is very clean! Professional staff and as soon as you check in they give you a glass of champagne.

Plussat: The staff was extremely friendly. Liked the text communication. The facility had everything you could need.

Miinukset: Didn’t like the 10$ / day parking fee. Didn’t like that my sheets weren’t changed upon request( paper on bed). Security box in room didn’t work.

Plussat: Easy checkin clean room beautiful view

Plussat: Breakfast was very good.

Miinukset: My friends gave the desk their credit card and changed the name but because I made the reservation my credit card got charged for both rooms.

Plussat: Everything

Plussat: We arrived at 2am due to flight delay...we were out by 10. Literally only slept there...therfore pricy for what we had.

Plussat: Rooms very big, nice pool, good breakfast

Miinukset: Location was a little bit like a industrial harbor aside.

Plussat: I liked everything staff was friendly, rooms were 5 star quality, location was central to shops food and highway. Loved it.one of my all time favorite hotels

Miinukset: Nothing

Plussat: Great room with kitchen and full refrigerator. Very clean

Plussat: From the minute I walked in, I was greeted with a smile from both front desk attendants. They accommodated my request to provide my mother a basket of wine for her birthday, having it placed prior to her arrival. In addition, they provided information related to where to eat and getting to our intended destination. They were amazing!

Miinukset: There was nothing to dislike!

Plussat: Close to downtown and cruise ship terminal.

Miinukset: Somewhat difficult to get to.

Plussat: View of water

Plussat: The Breakfast Fanatic!

Miinukset: The parking is $25 on top of your room, I think thats excessive.

Plussat: The receptionist was very friendly and helpful. She answered all my questions about getting around and told us where to catch the free shuttle the city has.

Miinukset: The pool has mold on the sides.

Plussat: The location was perfect

Miinukset: The elevator was non operable due to major earthquake. But they fixed it by night fall.

Plussat: Excellent hotel on Ocean Avenue... Centrally located to mouse amenities.

Plussat: Nicely decorated, clean, comfy spacious

Miinukset: Paying for parking

Plussat: Room was a great size, parking was easy and accessible. Breakfast menu was great, Starbucks great as a quick breakfast option

Miinukset: Pool was closed 3 days if our stay and whilst we could access another pool this wasn’t a great option. We were out and about touring and visiting and wanted to swim and chill for an hour before dinner and this wasn’t easy at another hotel so we were very disappointed with this.

Plussat: Everything!! I was here celebrating my birthday. It was also Pride weekend! From beginning to end my birthday was wonderful! From checking in with Jarai and going to the pool party on Saturday on my actual birthday. When I got to my room after the pool party there was a beautiful token (bottle of champagne and chocolate strawberries) and personalized note from Jarai. Thank you for making my birthday weekend feel special.

Plussat: Location was good...staff was helpful

Miinukset: Too expensive for caliber of hotel

Plussat: Beautiful view outside our window! Loved that there was a mall/outside plaza in walking distance, literally down the block and the pool lounge was so cute!! Loved it!

Miinukset: We wanted oysters and they were out...But everything else was great!

Plussat: Great service. Friendly staff. Clean place. Close to other conveniences. Great food!

Miinukset: Can’t think of anything

Plussat: The location is supreme! We walked every where from breakfast to dinner.

Miinukset: Wifi not included

Plussat: I loved the hotel, great staff very helpful nice vibe..

Miinukset: The parking structure is alittle strange because u have to go up but other than that its great

Miinukset: The property said they had no record of my reservation and provided a room at substantially higher cost.

Plussat: staff is very welcoming

Plussat: Nice ambiance and friendly staff.

Miinukset: Nothing.

Miinukset: I hated the fact that they said the indoor pool was heated and it was super cold.

Plussat: Staff was awesome

Miinukset: Allied car rental in the lobby, extremely poor

Plussat: Location to airport and margaritas!

Miinukset: No

Plussat: Good customer service, tried to adjust our bed request. Great room, location, and view. Clean hotel.

Miinukset: No microwave in the room

Plussat: The friendliness of the hotel staff!

Miinukset: Not my kind of hotel. Basic amenities were lacking! Definitely not a 4 star or above which I like to stay in when I travel!

Plussat: Staff very helpful. I called and asked for an extra blanket and had it in less 5 minutes.

Miinukset: Food at hotel too expensive. No jacuzzi.

Plussat: Convenient location is about it.

Miinukset: The beds were SO bad. Old, uncomfortable, not many pillows. Duvets were dingy and looked like the hadn’t been cleaned. The shower did not work well—hot Ware was sporadic. The carpets throughout the hotel were SO dirty. Looked as if they were rarely cleaned and never vacuumed. The AC system was awful. It did not remove the humidity from the air even when set on the lowest temp/highest fan setting. The room smelled like old damp socks. It wasn’t pleasant.

Plussat: The breakfast was delightful. Parking was easy & free :-) And Staff was extremely polite & friendly. I will definitely return again when I need to visit for more family events...

Miinukset: I booked & reserved a room with 2 beds for 4 people & was given a room with only 1 bed for 2 people because there was a wedding party that day & my room was given away. However, I was offered free breakfast for 4 the next morning for my family which made up for their mistake.

Plussat: Very close to the LB airport with a shuttle running every 15 min or so.

Miinukset: No.

Plussat: Good breakfast and staff

Miinukset: Make the lobby temp warmer. It was freezing and not comfortable. Hallway rugs are worn and need replacing. Looks like some upgrades are being done. Had to get another room because light fixture in room had an incessant buzz.

Plussat: You should not be charging fo the internet for non Marriott members when your tariff is as high as it is. Most hotels do not charge for it these days and it annoys me to have to pay for it. I suggest you revise this aspect but apart from that it was good.

Miinukset: The internet charge as above.

Miinukset: There was permanent very strong smell of chemical detergents everywhere all the time. There was claim that this hotel meets European standards. However, the breakfasts were very poor: coffee, few biscuits and yogurt. The European standards means something more substantial: pancakes, eggs, sausage, bread, butter, etc.

Plussat: The staff was all very friendly and helpful. Location was very near all the action of Downtown Long Beach.

Miinukset: The walls and ceiling/floor were very thin. I could easily hear people walking in the hallways, the conversation in the adjoining rooms, and the footsteps of the person roomed above me. Some not so ideal characters near the hotel.

Plussat: It was very clean, sleek and modern. Staff were really lovely and helpful. Great location

Miinukset: For a double the room was quite small. The shower was tiny!!!

Plussat: Comfy bed. Efficient layout. Small but quiet.

Miinukset: Bed centered better so a person could get in from either side vs crawling in from the bottom against the wall.

Plussat: provides just what you need. a wine hour and accommodating staff!

Plussat: Very clean. Bed was SO comfortable. Location was so great price was much cheaper than hotels near by.

Miinukset: Checked in after 4:00 pm and left the next day before 10:00 am, still charged for two days of parking ($24). Walls were incredibly thin (could hear entire conversations of neighbors). I always bring ear plugs so it wasn’t an issue when sleeping but just weird when awake haha

Plussat: The staff was so friendly! All my friends loved the hospitality as well (we all work at four seasons lol)

Miinukset: Nothing to complain about!

Plussat: Staff was friendly and very well trained.

Miinukset: The rooms are ridiculously small. Don’t have claustrophobia but felt claustrophobic.

Plussat: Very clean and modern.

Miinukset: Very, very tiny room.

Plussat: Staff were super friendly and ready to help you. Parking on site was super helpful. Hotel was very modern and facilities very clean and easy to use.

Plussat: There were no eggs. We were told there was breakfast and it turned out to be mini muffins from Walmart and some nasty Yoplait.

Miinukset: The rooms were tiny, no elevator, walls were SO THIN we heard multiple people having sex. I want my money back!

Plussat: Quiet and easy to anything Long Beach ska LBZz

Miinukset: Maybe more snacks in the later afternoon and or pre- dinner time

Plussat: Comfortable, clean, safe, and a great value. This place is more charming than the pictures can convey.

Plussat: Beautiful hotel in a beautiful setting, felt very safe and staff are excellent. Very nice secure pool area.

Plussat: Shuttle driver & service within 2 minutes. Size of bathrooms.

Miinukset: No sandy beach outside of hotel & restaurant cuisine one dimensional

Plussat: location, excellent restaurant

Miinukset: needs attention to details. Lights outside that are burned out, landscaping, crowded Jacuzzi, person attempted to walk away with robe at spa.

Plussat: I loved the location and everything else about this hotel. Our room was nice we had a balcony that lead right to the beach and the view was amazing!! The staff was friendly and our check in was quick and easy. I would definitely be staying here again and I would recommend it to anyone looking for a nice little get away for a good price.

Miinukset: I did not like that the fire pits were turned off by 10. That was one of the reasons we booked this hotel and for it not to be available past 10 was a little disappointing but understanding since it was during the week. There were also some spider webs in our room. And the shuttle was a little hard to get a hold of for pick up. We had to wait about 30 minutes.

Plussat: Nothing

Miinukset: Convention right under our window with no notice Should have been given a room away from the noise. Option not offered til night of the activity and at last minute Will never book there again. Taints double tree and will not book again. Construction all over the place without notice of that as well. Night clerk was rude and impersonal very disappointing

Plussat: Has a good view and facilities.

Miinukset: I asked for a quiet room and they put us next to the most noisy family i have experienced, the parent were fighting all night long non stop. The bed has a broken mattress.

Plussat: The location was very nice. It was a relaxing environment.

Miinukset: We received a confirmation that our room was ready and when we first arrived the staff at the front desk handed us our room key, as we got our luggage up to our room then room was a disaster, the maids did not clean it up from the previous guests, so we called the front desk and asked them to please give us another room, and the lady was rude and said there were no other rooms available, no apology or anything. So I asked to speak with the manager, and he was helpful, and was able to place us in another room with a better view.

Plussat: All staff were very helpful. They went out of their way to assist me when needed. The rooms were very clean. The place was beautiful. It was very convenient to have the passport bus available for transportation around Long Beach.

Plussat: Great staff. Very welcoming.

Plussat: The view and the tropic open feel of the lobby area

Miinukset: I didnt get to stay longer

Plussat: it was right at the beach and a 10 minute walk from the lbc concert we were going too also the shuttle service was useful and very convenient

Miinukset: sitting outside wasn’t allowed after 10 also one of the shuttle drivers was rude to us

Plussat: Front desk staff were friendly and helpful. I've stayed at other DoubleTree hotels and they have been the best yet.

Plussat: Design in room

Miinukset: Didn't realize the distance to the port

Plussat: Pool was great.

Miinukset: The floors were somewhat dirty as was the tile in the bathroom.

Plussat: Excellent motel with some personality. Very friendly and helpful desk staff. Room super clean. an overall excellent experience.

Miinukset: I had no issues at all.

Plussat: It's super clean, the rooms are spacious, laundry on site is awesome! Minutes away from a planet fitness and other stores. Super awesome!

Miinukset: House keeping tends to come a little early

Plussat: Breakfast was decent. I liked that there were options other than just bread products!

Miinukset: Some of the furniture in the room was very worn. The armchair looked like it had been clawed by a cat. I booked the 7am shuttle to the conference center. The shuttle driver was MIA. Nobody came out to tell me. When I went in to check on the shuttle, they said he was stuck in traffic and would call me a taxi to take me to the conference, which the hotel would pay for (yay!) but the taxi never showed up (boo!) so I ended up taking a 7:30am shuttle and got to my conference much later than I had planned.

Plussat: Rooms are spacious and comfortable. The staff is super friendly and very helpful. The shuttle service works really well and it helps you get around daily. The breakfast is very abundant.

Miinukset: The walls are very thin and the lower ground rooms are right by the parking lot. This made it so that there was a lot of noise from other rooms and cars that woke us up every night.

Plussat: Was very nice. Parking was easy to room. Rooms were quite nice.

Miinukset: The room wasn’t clean. Women’s female products were left near the trash bin on the bathroom floor. There was also a very loud argument ensuing in a room down the hall. Resident staff did not respond. A gentleman was breaking into the hotel room. Police were called and the situation was diffused. People in rooms came out to see the commotion. I would think hotel staff would want to correct the situation making it less violent and more comfortable for others. Did not happen.

Plussat: Shuttle service was nice. Glad that breakfast was included. However, hotel needs more options for vegetarians. Breakfast area was very crowded. Breakfast was only offered until 10:30 a.m. We barely made it on time.

Miinukset: Parking was very difficult. Seemed that one family had several cars. Staff was very loud in the morning. Very early in the morning, one male employee whistled loudly as he worked with housekeeping staff.

Plussat: Friendly staff and were there to make sure everything was good. The breakfast was very nice. It saved us time and money. Our sons and daughters also stayed at the hotel with their families. It was a good place to meet before our Family Cruise.

Miinukset: No complaints

Plussat: Clean updated rooms, good value for the dollar

Miinukset: More guest parking

Plussat: Large variety for breakfast. Fairly clean room.

Miinukset: Didn’t get much use of the shuttle service to and from the Long Beach Airport. Called 4 hours before landing and told to call when I retrieved my luggage for shuttle. Once I called at 6:00 pm, was told shuttle would not be available until 9:00 pm.

Plussat: Cleanness00

Miinukset: No

Plussat: The pool

Miinukset: When we was swimming and they had to close the pool and my grandkids was crying cuz they was having fun ugh

Plussat: Staff, comfortable beds, location

Miinukset: Cleaner rooms, the air filter in the AC looked like it has not been changed in years. It was covered in thick dirt

Plussat: We did appreciate the pool noodles and balls provided at the pool, that was fun for the kids.

Miinukset: The room smelled like old hotel room/years of smoking. I’m not sure if there’s really anything that can be done about that. There was no room for our family to sit during breakfast on Sunday - the room was tiny with not enough seating - I’m sure the renovations are to address that but it was a bummer for my family, we had to take our plates back to our room and keep coming back in shifts to get the rest of what we needed. On Monday at least we were able to have a table, as it was less crowded. The pool was nothing like was pictured on the website - that was obviously photoshopped and a whole deck was added to the picture that is not there in real life! Also a bay of lounge chairs with these cool dividers in between to put your stuff - those were all part of the picture only but not real life. Also there were almost never towels in the pool area. On Sat we had to walk back dripping wet to our hotel room to use our bath towels. Finally on Sun a helpful guest showed us that we could use the white phone to reach the help desk directly. He did and asked for towels (because again there none) and it was a very long time until any were provided, at least an hour. He had to end up calling twice. I’m not sure how often the pool bathroom gets cleaned but when we went there for our last morning on Monday my daughter had to use the bathroom. I took her in there and the floor was dirty and there was a dead cockroach. (I took a picture of this). The pool itself could have been much cleaner. I thought the tiles around the sides were discolored but when I scratched it with my finger I realized it was just covered in a layer of brownish scum. This was very disappointing for us. We were expecting it to be like the Marriott Inn and Suites that we stayed in in El Sugundo back in November. That really raised our expect

Miinukset: The general manager was not helpful.

Plussat: Awesome room friendly staff very clean

Miinukset: Nothing

Plussat: the convience

Miinukset: paying for parking

Plussat: Lovely penthouse suite. Very well catered for.

Miinukset: They could have waited to finish the construction after our breakfast but they took the initiative to knock down and drill behind the wall behind us in the breakfast room. Very noisy beside the busy road.

Miinukset: The spot we were at was too loud constantly bouncing basketball ball at late night late late night. Loud Indian people next door that would stand by my door and talk out loud when I was trying to sleep I would have prefer something more quiet

Plussat: Good location. Decent rooms.

Miinukset: Well....when we arrived to our room we noticed that the AC was not blowing cold air so the room was 81 degrees. We had a maintenance guy come around to try to repair it....and unfortunately he could not. They moved us into another room and things seemed to be good. Until we turned on the tv using the remote. The battery was almost dead so turning the stations and trying to adjust the volume was a mess. Just one of those days. I wanted to throw the remote out of the damn windo at that point.

Plussat: The overall experience was great

Miinukset: I have ntn bad to say

Plussat: good

Miinukset: more dry cereal selection. Like frosted flakes

Miinukset: Under construction. Hope things will be better when you are finished.

Plussat: All was great

Miinukset: No toiletries, no bathrobes, and we were given the handicap room.

Plussat: The room was clean and attractive, and the restaurant food was good.

Miinukset: I received a message from the BonVoy app at 10am in the morning saying my room was ready. When I arrived at 1pm, the front desk staff told me my room wasn't ready and I'd have to wait a few hours. Ridiculous! They weren't even apologetic. I was told I'd receive a text message when the room was ready. At 5pm, I still hadn't received a text message but returned to the hotel to demand a room be assigned to me. I was told that the room had been ready for a while (?!?!). When I told them I didn't get a text message and reminded them that I had effectively waited seven hours for my room to be readied, they were again unapologetic and merely assigned me a room.

Plussat: Largest TV I've seen so far in a hotel.

Miinukset: Lack of a bathroom vent fan.

Plussat: Staff was very professional, friendly and accommodating. Room was quiet and bed was what it claims “like sleeping on a cloud”.

Miinukset: They were in the middle of a remodel so entrance and dining were a little tight and congested. Just wish I would have been forewarned.

Plussat: Close to everything. Easy to walk to restaurants etc

Miinukset: Nothing

Plussat: Quiet rooms with comfortable beds made for a nice pit stop. Staff was friendly during check in and check out.

Miinukset: The cleanliness could be improved, there was stuff on the back of the bathroom door (one of my pet peeves) and the sheets had some stains. The cleanliness was not up to par with Westin standards. Also the water pressure was lacking.

Plussat: *Due to some confusion stemming from misinformation regarding free parking (it's not), I was kindly given a parking pass from the excellent and efficient staff member (Michael I think) who checked me in. *Included in my particular room rate was the breakfast buffet for 2. Pretty darn good. Lox & bagels with all the fixings, nice assortment of fresh fruit, cereals, danish, yogurt, etc. No omelets but scrambled eggs, bacon & sausage. Also, odd but nice sliced cheese & cold cuts (even prosciutto).

Miinukset: *My room (#1407) smelled like mildew. Though not too terribly overwhelming, it certainly wasn't pleasant. *A tray of dirty dishes sat outside someone's room all day & overnight before being picked up (by staff, I presume). *A dirty wineglass sat in the hallway near my room during my entire stay; I bid it farewell upon my departure. *Weak A/C in my room. *Was unaware of the MAJOR renovation occurring during my stay. I would have appreciated being told about the construction going on prior to me checking in or at least offered compensation in some way to make up for my inconvenience and reduced quality of stay.

Plussat: Loved the location !

Plussat: the location was perfect and the hotel was gorgeous

Miinukset: I loved everything about it. The staff was so friendly

Plussat: The check in clerk was amazing! Her customer service was exceptional. If I ever come back and refer The Westin hotel to anyone, it will be due to her. A beautiful room is not uncommon. However, exceptional customer service is.

Miinukset: I was a little disappointed that a continental breakfast was not included. The price of a kit Kay bar was nearly $5. I thought that was a bit steep for a standard size 1.50 candy bar.

Plussat: Nice comfortable beds and big clean rooms and forgot they also had really comfortable pillows, would definitely recommend this place

Plussat: Everything was comfortable that it is the Queen Mary and it's an old boat

Miinukset: They need new mattresses I had a big dent in my side and got a very sore back

Plussat: The nostalgia of staying on a piece of history.

Miinukset: We wished we’d had a water view.

Miinukset: The restaurant at the Queen Mary was way over priced $45 for hamburger and chicken sandwich. The carpet was filthy dirty and ripped. There definitely needs maintenance. The check in took way too long.

Plussat: Great water pressure. Hard to beat the view. The nostalgia factor remains high. Staff was as helpful as the new rules allow.

Miinukset: We've stayed here before. The price shown ($120) was up to $180 after parking, "facilities" fees, and other taxes. No valet parking. $45 for inconvenient parking and facilities we didn't use, both of which used to be free was a shock. Room decor showing its age and only one small chair.

Plussat: Nothing

Miinukset: very bad Noisy expensive

Plussat: The breakfast was fine. On or first morning the service was pretty bad. My husband ordered toast with his meal and it did not come until we asked for it again. Also, he never got the water he asked for. The server c;lashed the dished when he removed them from the table as he stacked a hole bunch when removing them from the table. Almost as if he was annoyed with us. Our second breakfast was a whole different story, We had a very gracious, smiling and pleasant server.

Miinukset: I guess I already noted that your wait staff could be trained a bit better. I know this is not a four star restaurant, But, I think a little advice on service would make this more pleasant.

Plussat: The view out side

Miinukset: The room

Plussat: It was fun to walk thru the hallways, explore around,walk all around the deck.

Miinukset: air conditioning very loud, room had that old room smell, it was smaller than I thought.

Plussat: what breakfast?????

Miinukset: very poorly maintained exterior/ rusty generally not well kept

Plussat: A little loud even passed 11 pm and loud at 5:45 Am! And room when we got there air was slow and had someone’s water bottle and a beer left in room !

Miinukset: Loud at night and am

Plussat: Location great, however the Queen Mary needs work!

Miinukset: The whole ship needs an upgrade!

Plussat: It was a difference experience staying on the boat compared to a normal hotel. Fun and I liked the tours and the boiler room museum.

Miinukset: The room was horrible. My $370 a night room should of been like $120 for the condition and lack of comfort.

Plussat: Very bad 'Hotel employee was nice

Plussat: I like the room and the cleanliness

Miinukset: There was a lot of noise at night.

Plussat: The restaurant was pretty good.

Miinukset: It was old and little outdated

Plussat: Clean room. Clean sheets clean pillows. Was quiet

Miinukset: Location. Nothing near to walk too

Plussat: The staff were super friendly and our room was very clean

Plussat: I like the cleanliness

Miinukset: I didn’t like the breakfast. I was with my family of four persons but i was offered breakfast for two persons only and there weren’t many options for breakfast. I didn’t like it at all

Plussat: service

Plussat: I like the price I paid for the room. The hotel is nice, clean and the staff is always great.

Miinukset: There was a lot of noise at night. Not sure why.

Plussat: Lobby was nice.

Miinukset: location

Plussat: Everyone was very friendly & helpful. Our server  hotel employee up at the beautiful and awsome Vue restaurant & Bar was supper with all 3 kids. Helped us get them settled in and calmed down. Also hotel employee  went out of his way

Miinukset: Pool under construction

Plussat: Staff went way above and beyond with their service when my fiancé and I had dinner at the hotel!! Bravo to the three of them for making our stay memorable!

Plussat: Bathrooms were clean.

Miinukset: TV did not work. After telling the front desk. They claimed it was fixed. I only had 1 channel the entire stay. A/C leaked on carpet leaving it wet the entire stay. Toilet ran if you didn't giggle the handle after each flush.

Plussat: Very clean, wonderfully furnished. Mini fridge in room. TV WiFi Location

Miinukset: Did not include a complimentary breakfast

Plussat: I enjoyed the pool area.

Miinukset: I can't think of anything. I wish my stay was longer.

Plussat: Able to bring along our puppy !

Miinukset: I had paid for breakfast which was incl in my price and when we were having breakfast i was informed that J had not paid . Had to show proof

Plussat: Room was clean nice staff

Miinukset: The reason I booked the room was for the swimming pool I live a few blocks down from hotel I had planned it with my son to enjoy the pool not to go to another hotels swimming very disappointing

Plussat: My 12 year old, 5 year old and meself throughly enjoyed EVERYTHING about or stay! We were well taken care of and acomedated in every aspect. This was our 1st vacation and they wanted to stay longer. I will be returning soon

Miinukset: Nothing what so ever!

Plussat: Hotel was very nice.

Miinukset: We had to ask three times for our room to get cleaned and fresh towels which we were not happy about. Then they only comped us the parking fee off the price. We pay for a clean room and fresh towels please do your job.

Plussat: Location was great and staff was amazing!

Miinukset: Free WiFi would be nice

Plussat: There was definitely mold and the towels were ancient and tiny. The place had a strong smell like it was trying to mask an odor.

Plussat: Modern and clean. Close to free bus.

Miinukset: Spa was not working.

Plussat: It was beautiful, very clean

Miinukset: The air conditioning barely worked in our room, the pool was out of service, they charge 27.00 for parking.

Plussat: Love the remodel

Miinukset: Had to wait for checkin 3am shift changes

Plussat: Location is close to the convention center, downtown, shoreline, and major places of interest. Room is very clean. Staff members are all very helpful. Apples and water in the concierge area were a nice touch!

Miinukset: Everything was great! Thanks!