Novum Hotel Imperial Frankfurt Messe

The location, the fact that the staff always called a taxi when we needed one and the breakfast.Th

The a/c is below standard, the lights are unbelievably poor, my safe did not work and even though it was checked and I was told that it was broken, it was never repaired. My son had to change rooms because their a/c was not working at all and the safe did not work. You advertise a 10% discount to seniors and although I mentioned that my son , my daghther-in-law and I are seniors, the discount was not given. Last night coming back to the hotel around 2030 there was not even cold water in the lobby. I think some adjustment is in order.

The location and that a taxi was ordered for us ant time we needed it. The breakfast.

The a/c is below standard it did not cool the rooms. My safe did not work , it was checked and I was told it was broken but was never repaired. I did not have a phone in my room. My sons room (605) had to be changed, neither the a/c or the safe worked. You advertise 10% discount to seniors, my son, daughter-in-law and I are seniors, I mentioned this upon check-in but never received it. I think some adjustment should be made.

Most of the staff were friendly and the location is good.

Walked in to a smelly bathroom and a non-working tv for three days, which I kept asking for it to be fixed, but no one did anything about it. They did give me a free breakfast to compensate for the non-working tv, but I don’t know which is worse, the tv not working or the breakfast. Fruits seemed a couple of days old, and the eggs weren’t fresh and one person in my group got sick from eating them. No refigerator in the room and the lights were very dim. I asked for a three person room, and so it came with two twin beds and a sofa bed. It felt like the sofa bed was not intended for a human being to sleep on to be honest. The matteress was about 50 pieces of paper thin. The staff were kind enough to bring me a roll-away bed, which I think was meant for a child, not a 25 year old adult. For the price I paid, which is above $200 per night, it’s definitely not worth the money and I don’t understand how it is a 4 star hotel. I will definitely not stay here again.