Unahotels Naxos Beach Sicilia

Territory

Too expensive

Comfortable beds. Good air-con. Good wifi. Large pool.

Firstly, I want to preface by saying that this hotel is a matter of expectations. It didn't meet our expectations, but for a family or larger group I'm sure it would be ideal. In no particular order: 1) Unfriendly check-in staff. 2) Brief explanation given at check-in of pre-payment system, no cash accepted and cannot charge things to your room. Unexpected - not mentioned anywhere on website or booking details. Seems geared up for all-inclusive guests only. Also requires cash to pre-load card; didn't bring that much as was expecting normal hotel procedures. 3) No explanation of restaurants or entertainment at check-in. No guest information in room; hard to find out what was going on. 4) Car park not large enough; very difficult to park. 5) Loud music at night, particularly a disco in the garden on one night until midnight. Impossible to sleep. No objection to evening activities, but why locate disco in garden surrounded by bedrooms; it's a big site with plenty of space. 6) No a-la-carte restaurant (there is an a-la-carte lunch option only). 4 restaurants - not true: 2 are buffet canteens with identical service, 1 is lunch only, 1 seems to be only open 2 nights at week; hard to find out. Buffet restaurants looked like canteens, not appealing. Ended up eating outside the hotel every night (easy to do). 7) Requested double bed in advance, but twin bed on arrival. 8) Minor quibble - the Olympic-sized pool would be better as adults-only.

Large 50m pool was welcome because the leisure pool was always congested. The plants and trees were pretty and the golf buggy transport for luggage was extremely helpful. The check in was efficient and helpful.

The pool water turned our swimwear yellow/green, three were ants in the children’s bedroom and the Air conditioning was only in one room with the second troop featuring a semi-functional desk fan glued to a plywood board immediately above my child’s head! Neither safe nor efficient. We were glad we were only staying one night as part of our grand tour of Italy and Sicily as it didn’t come up to the standard of any other accommodation we booked a over a two week period. The check out service was awful compared to the check-in simply because not all staff were alert o the needs of the customers and some appeared to be working harder than others!

The beach

The food; the lack of maintenance; poor Wifi;