Halvat lennot Cataniaan

Plussat: "The movies"
Miinukset: "Lack of crying babies and lack of sleep seats too close lack of comfort"

Miinukset: "Vegetarian food. 30% of people are vegetarian"

Plussat: "Turkish Airlines is a class act."
Miinukset: "My rating on boarding is due -- entirely -- on the poorly designed new Istanbul airport. Seems that bigness and lots of duty free shops were given a priority over ease of making connections. Horrible."

Plussat: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Miinukset: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Plussat: "second time my flight was delayed for no apparent reason"

Plussat: "The seats were more comfortable that most big companies. The food was tasty and good quality."

Miinukset: "Bad seating dirty"

Miinukset: "I can’t find my luggage"

Plussat: "I prafer Pakistani or Indian food so I can not enjoy the food and Alcohal should not be served being a great Muslim country. And seat gap was less for legs."

Plussat: "Easy communication and promptness"

Plussat: "overall it was ok but the service between chicago-istambul and return is superb"
Miinukset: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"

Plussat: "ZZ☆ZZZ"
Miinukset: "R7xzZZ"

Plussat: "Friendliness of crew, hot towel, great food, cologne in washrooms."
Miinukset: "My seat did not roll back. The movie choices could have been greater."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Boarding on time. Decent food. Relatively clean aircraft"
Miinukset: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."

Plussat: "The entertainment system was nice, the drinks were good, and the food was OK in Economy Class"
Miinukset: "The cabin crew was not very outgoing and not proactive in any way when it came to helping customers. The overall 777 plane was OK. I would have liked to see if the A380 was nicer. The entertainment screens were lower resolution with a good, but not great selection of content."

Plussat: "Very grateful our flight wasn't packed- this allowed us to lay down a little and sleep. The attendants were very nice and helpful."

Plussat: "Good seat comfort, good food, good entertainment"
Miinukset: "Seat changed from aisle to middle without my knowlefge. Insufficient time between flights"

Miinukset: "Na"

Plussat: "The food is great, nice entertainment, we good travel essentials!"
Miinukset: "One of the crews looked a little grumpy. I was referring to the lady who was handing out food. She was not at all happy everytime she serves the meal."

Plussat: "Great service and food"

Plussat: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Miinukset: "Explanation was the minimum expected and absolutely required"

Miinukset: "Departure from Istanbul was delayed, then there was a backup for takeoff, so we sat on the tarmac an extra half hour. Still don't understand why the Istanbul-to-IAD flight is scheduled to be an hour and a half longer than the IAD-to-Istanbul leg was. Apparently there was no effort to make up lost time, so our scheduled 7:10pm arrival was after 8pm. Pasta dish was clearly supposed to be a hot meal, but it was cold when served."

Miinukset: "My flight was delayed, and the wrong gate was initially listed for my connecting flight, causing me to miss my flight. I asked to transfer to the next flight, but the staff there argued with me and refused to do so, saying I must purchase another ticket. I was forced to purchase a visa, go through passport processing, and purchase a new ticket that cost nearly as much as my entire round trip ticket from the US. I then had to pay to stay overnight in a hotel and had to make alternate arrangements to meet my hosts when I finally reached my destination."

Plussat: "Great choice of entertainment, food relatively good for plane food."
Miinukset: "Crew was fine but not as friendly or cheerful as I'm used to flight attendants being. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me."

Plussat: "The crew was friendly and helpful. They were in the cabin often offering complimentary food and beverages. The seats were spacious even for my husband who is 6'1". There were many complimentary viewing options on the television as well."

Plussat: "Pretty much everything except for the fact that they have no entertainment in Russian"

Plussat: "they fed us on both flights and offered drinks"
Miinukset: "my knees were pressed into the seat in front of me. Im 5/8"

Plussat: "It is very hard to separate the hassle of air travel from the airlines so the size of your seat and the many security checks that infuence our opinion are beyond their power. The food, service, little overnight packet and staff were excellent."
Miinukset: "The general hassle of air travel. Small seats, little space and the herding thru security and long lines. You really have to be slim and trim to fit in the seats and walk the long distances from one gate to another. Great motivation for getting in shape and loosing weight."

Plussat: "food"
Miinukset: "Leaving 2 hours late from Istanbul and arriving 2 hours late at SFO, jeopardizing the Shuttle pickup arrangement."

Plussat: "Foods and Services of Flight attendants ar so good.. The best flight service compare with the US flights."

Miinukset: "Toward the end of the flight it was very hot. I didn't like that there were no AC controls at your seat"

Plussat: "The flight staff was very friendly, even to difficult passengers."

Plussat: "Amazing service and comfortable environment. The really take care of you"
Miinukset: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"

Miinukset: "Took 4 hours to get to hotel in Istanbul with my old father, as no one helped or guided. Trying to get money back for the visa but no luck yet."

Plussat: "Crew demeanor Cleanliness of the cabin Boarding process"
Miinukset: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"

Plussat: "The service was okay."
Miinukset: "There was a woman sitting behind me with a loud child that kept kicking my chair."

Plussat: "Good service"
Miinukset: "They need better movies and music"

Plussat: "Seat comfort, entertainment, food quality, professional staff."
Miinukset: "seating assignments, lack of service support if book through Kayak, Turkish Cairo staff said they had fixed the seating assignments for our onward flight...not true. Transiting Istabul airport is tight on times due to long security lines."

Plussat: "It got me to the next airport alive"
Miinukset: "There was not much to watch on tv and not enough alcohol"

Miinukset: "Food took up too much tray space and crew did not clear trays promptly. Messages from pilot were inaudible. We went through more than four security checks and we were only transferring planes in Istanbul. Terminal was short on places to sit and had excessive duty free shopping. Walks in terminal went on for miles. With the flight gate only posted 35 minutes ahead of departure, this was a problem."

Plussat: "Nice food for 80 minites flight"
Miinukset: "Crew should be a bit more friendly"

Plussat: "The seats were actually comfy in economy. My layover was cheery at the Istanbul Airport."
Miinukset: "You cant be worried too much about time...had a tight connection = detached from luggage. Fixed the next day."

Plussat: "Loved the clean atmosphere and friendly staff."
Miinukset: "Nothing I didn't like."

Plussat: "Smaller plane not as comfortable"
Miinukset: "Not as comfortable, small cramped"

Miinukset: "Way too trigger happy with spurious announcements which made it impossible to complete a 2 hour movie on a 3 hour flight!"

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Miinukset: "We were delayed 3 times and never once were given any information as to the delays! Fortunately, I was not in transit in Istanbul!"

Plussat: "Yes, Very good"

Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Plussat: "The crew was great. The soecial meal request was hadled well despite oversight."
Miinukset: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Plussat: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Miinukset: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Miinukset: "Boarding was very slow."

Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Miinukset: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Miinukset: "Larger meals."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."

Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "MCR airport Mert & Greet parking was smooth and efficient."
Miinukset: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Plussat: "NOTHING"
Miinukset: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"

Plussat: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Miinukset: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Miinukset: "Boarding was confusing and disorganized"

Plussat: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Miinukset: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Plussat: "Friendly attendants. Decent food, and frequent snacks and beverages."
Miinukset: "No charging ports for electronic devices."

Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"

Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Plussat: "Airlines issue"
Miinukset: "Profiling certain customers"

Plussat: "Helpful and smiling cabin crew."

Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Miinukset: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"

Plussat: "Boarding/unboarding"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Plussat: "The staff was fast and curteous."
Miinukset: "There is not anything to complain about besides the usual discomfort of travel."

Plussat: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Miinukset: "Nothing. This is filler text to meet the min. characters."

Plussat: "Excellent service, excellent food."

Plussat: "delayed"

Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Plussat: "Enough space good wine and on time"
Miinukset: "Nothing"

Plussat: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Miinukset: "Food was not very good Tasteless and rubbery"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Great food and movies."
Miinukset: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Plussat: "Crew and food"
Miinukset: "Seat"

Plussat: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Miinukset: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Miinukset: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"

Plussat: "More leg room"
Miinukset: "Space"

Plussat: "n/a"
Miinukset: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Miinukset: "Seats were too close together."

Plussat: "Quick boarding, comfortable seating. Great food!"
Miinukset: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."

Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"

Miinukset: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Plussat: "The whole crew is so kind"
Miinukset: "Delta made my whole first flying experience the best."

Miinukset: "Really hard to get boarding passes online"

Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"

Plussat: "Arrived on time."
Miinukset: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Plussat: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Miinukset: "Seats were not comfortable, even in Comfort + seating isle."

Plussat: "Food and wine. Entertainment."
Miinukset: "Sat closer to water closet. Maybe more air freshener in there."

Plussat: "Food was ok."
Miinukset: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."

Plussat: "Crew was nice movie selection was good."
Miinukset: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."

Plussat: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Miinukset: "Business class seating on the AirBus 318 is very cramped."

Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Plussat: "Food and wine was very good. Music selection was excellent."
Miinukset: "Not enough leg room."

Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Plussat: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Miinukset: "Business class seats weren’t comfortable and too narrow no entertainment."

Plussat: "Everything was fine"

Plussat: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Miinukset: "I just expected better toilet bag for business but what was given out was just basic."

Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Plussat: "La entrada"
Miinukset: "El resto de cosas"

Plussat: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Miinukset: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."

Plussat: "Everything was very prefect and would love to fly again."
Miinukset: "NA"

Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."

Plussat: "Priority boarding"
Miinukset: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."

Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."

Miinukset: "Food was not good."

Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."

Miinukset: "Too crowded"

Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."

Plussat: "Punctuallity"
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Plussat: "The flight was good overall. Friendly crew good attention."
Miinukset: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."

Plussat: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."

Plussat: "Warm and elegant service"

Plussat: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Miinukset: "Seat did not recline as much as normal aircraft."

Plussat: "i tried to cancell my flight but didnt answer me1"

Plussat: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."

Plussat: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Miinukset: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."

Plussat: "Loved the entertainment. The movies and other options were great. The drinks were very repressing also."
Miinukset: "I did not like the food. Also I do not eat meat so I was no given a non meat option I was just told to eat everything except the meat. I was also not a fan of the snacks in between. There was a spread some olives and then a spinach pie and they were cold and not appetizing. Next my luggage did not make it to ATL with me it stayed in Dublin and I ended up not getting it until 2 days later. Next the bathrooms became very dirty towards the end of the trip so it made it quite unpleasant to have to go to the restroom."

Plussat: "Left on time arrived a bit early"
Miinukset: "Small plane, tight seats and limited leg room. But the flight is only 26 minutes."

Plussat: "The staff was amazing, they brought me a plate of fruit and cheese after Airfrance didn't pass on my meal request to the second leg of the flight (the attendant said this is ALWAYS an issue)."
Miinukset: "My seats reclining function was defective. My meal request wasn't passed on by Airfrance to the second leg of the flight. The entertainment system didn't work (on the whole plane, for the duration of the whole flight) - no movies and no shows. The wifi could have been offered for free to enable people to entertain themselves through computers and tablets, but was not done so. Instead we were reminded that it is available (for a price of course)."

Miinukset: "Delayed"

Plussat: "We were delayed on our second flight from Paris to Bucarest, so we ended up missing our connection to Timisoara. We ended up spending the night in Bucharest, but it was very nice of Tarom to get us a room and food vouchers, plus free transportation to the hotel and back. We traveled with 2 young kids and this made the 30 some hours of traveling more bearable."
Miinukset: "They should have had more people at the airport dealing with all the people that missed their connection, instead of just one cranky person( at the Bucharest airport)."

Plussat: "The confort of the Business area, wide seat, spacious bathroom, great options of entertainment. The food is excellent."
Miinukset: "Perfect"

Miinukset: "could not be delayed"

Miinukset: "I missed my flight because my previous flight was delayed 2.5 hrs"

Plussat: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Miinukset: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Plussat: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Miinukset: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Plussat: "I canceled the flight 6 weeks ago, no refund issued."
Miinukset: "I canceled the flight 6 weeks ago, no refund issued."

Plussat: "What to like? The rudness? The delays? Or the fights on board!!!"
Miinukset: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Plussat: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Miinukset: "flight delayed by more than 1 hour"

Miinukset: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Plussat: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Miinukset: "I liked everything"

Plussat: "Clean enough"
Miinukset: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Plussat: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Miinukset: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Plussat: "Flight Attendants very good"
Miinukset: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Plussat: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Miinukset: "The plane seemed very old, toilet in poor condition."

Miinukset: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Miinukset: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Plussat: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Miinukset: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Miinukset: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Miinukset: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Plussat: "Crew, polite and friendly"
Miinukset: "delay of more than 6 hours and incorrect information"

Miinukset: "They change the fly departing time with 12 hours before I was flying"

Plussat: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Miinukset: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Plussat: "On time ,clean aircraft..."
Miinukset: "Crew was very serious...a smile can make a difference....."

Miinukset: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Plussat: "Flight on time . Attentive crew . Good price ."
Miinukset: "Lack of leg room ."

Plussat: "The flight was punctual"
Miinukset: "I got charged twice for luggage and couldn't get a refund"

Miinukset: "Rude crew, not organised work , not enough space for legs"

Miinukset: "I had to make my own way home from Manchester.. plane diverted due weather."

Plussat: "The food they offer to purchase. Easy check in at the airport."
Miinukset: "Better seat pitch. I'm not a tall man, but the space is very small."

Plussat: "Leg room and reclining"
Miinukset: "Nothing"

Plussat: "On time , crew good... no complaints"

Plussat: "free breakfast great staff"

Plussat: "Free drinks, cheap flight and fairly comfortable!"
Miinukset: "No allocated seat."

Plussat: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Miinukset: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Plussat: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Miinukset: "-"

Plussat: "Everything was awesome!!! I am going to buy only from you my next flights."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "I recomand to Everyone to use the airlines!!Very good quality"
Miinukset: "Nothing , was everything perfect!The stewardesses very nice"

Plussat: "Food"
Miinukset: "Space to sit, especially when seated in the middle"

Plussat: "comfy seats and a breakfast thrown in !"
Miinukset: "not much"

Plussat: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Miinukset: "Seats rather narrow"

Miinukset: "No online check-in. 1 hour waiting for nothing."

Plussat: "First time flying with them. Strongly recommended!"

Plussat: "Staff on board was friendly"
Miinukset: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"

Plussat: "The service was OK, we flew on time and the flight itself was pleasant."
Miinukset: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."

Plussat: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Miinukset: "Not applicable"

Plussat: "The crew is very good"

Plussat: "Seemed like a technical problem. The pilot wouldn't give up any information."
Miinukset: "Small seats with little legroom"

Plussat: "All was very efficient, food and drink a nice surprise"