Hotellit lähellä Guilin lentoasema

Miinukset: Taxi driver in front of hotel, they will cheat and bring you to join expensive local tour.

Plussat: Clean

Miinukset: Facilities

Miinukset: Key cards given by front desk did not work on 3 separate occasions. We had to keep calling for someone to come up and unlock our door and it took forever. Then the manager said she would comp our breakfast and when we poked at our bill it was charged to us.

Plussat: Beautiful palace!

Miinukset: Nothing.

Plussat: This is a very nice hotel , close to every attractions ，taxi around $15 can get to you almost everywhere, room is large and nice

Plussat: Hotel is really gorgeous! Lobby looks like a palace. Reception lady could recognize me and address me politely!! First time in Guilin I have such pleasure!

Plussat: Luxury and clean with polite staff

Miinukset: Breakfast

Plussat: Rooms are clean and nicely decorated, food at main restaurants is quite nice, swimming pool is a bonus Tourist agency in the hall is helpful in providing tickets to the city main attractions Hotel generally is clean and looks good (not counting some kitschy corners)

Miinukset: Well, this is the worst hotel i've visited so far, if you are attracted to the hotel style and decoration, beware, it is the only positive thing about that place, Most of the staff (with some exceptions of course) is ignorant of how hotel should treat his customers and behaves with the epic arrogance, imposing untold rules, do's and do notes without minimum of respect Be ready to continually demand all and everything otherwise they will default to absolute minimum provide you with the worst option they have (Just one example: Paid mountain view - got parking view, demanded the room change but mountain wasn't even close to one on the photo of the room they sold) Probably due to hotel management and quite strangely for china, most of the staff have angry faces and demeanor Aircon in the rooms is so inefficient that it took days to make room acceptably cool and i'm not really exigent person Cheap plastic carpets stink a bit in too hot rooms until it cools Overall it is not an relaxing and pleasurable experience you would expect from your holidays

Plussat: Breakfast is aceeptable and ok. Normally eat outside for lunch & dinner.

Miinukset: More restaurant and bar bear by

Plussat: The grandeur of the property

Miinukset: Need more english speaking staff at front desk

Plussat: I honestly loved the place completely. It is a beautiful hotel, the room was great, and the breakfast was pretty decent. The atmosphere surrounds your with this sort of magic, which is amazing.

Miinukset: Maybe the fact they have to come get you at the gate everytime if you dont want to walk a bit... but it’s even fun to ride on the electric cars!

Plussat: Fantastic location in the Middle of a wonderful park.

Plussat: The Hotel was very nicely located in the middle of a park. It looks very good, the houses are very nice and fishes swim between the houses in pools.

Miinukset: The golf cart pickup didn‘t work out when we arrived. Nobody picked the phone. For departing it was there and that was when it rained heavily, so all good. Appearantly it‘s an expensive hotel in comparison to others. We didn‘t mind and liked it anyways.

Plussat: Location & environment: being inside the botanic garden was a big plus for us. Also the hotel itself was beautifully designed, the garden landscaping was amazing! Helpful staff. Nice outdoor pool! We enjoyed our stay, thank you!

Miinukset: Breakfast was functional and lack of quality.

Plussat: The hotel Manager was very helpful in taking us to Qintan bus station, and provided a translation service, to ensure that the tickets met our requirements. The hotel was beautiful, the rooms were very comfortable, it was a shame that we were just passing through, but we couldn't extend our stay.

Miinukset: Nothing

Plussat: The location and the grounds of the Hotel are absolutely beautiful. You feel like you are staying in a small private palace. The Hotel is in the middle of a very nice park, so it's very calm and quiet.

Miinukset: The restaurant was.. okay. It was good food, but it seemed a little underwhelming compared to how the place looked. (maybe some of the items were pre-made or frozen?) It wasn't bad though, and it wasn't too expensive.

Plussat: Room was nice

Miinukset: Staff not very helpful. If you don’t speak Chinese you maybe have a tough time

Plussat: Nice location within the Botanic Park with shuttle to take you to and from the entrance to the park.

Miinukset: Bit disappointed in the swimming pool which was only a couple of feet deep and more like a paddling pool.

Plussat: Quiet location Big room Nice shower

Miinukset: Lack of info from staff Wifi NOT working... at all Bad coffee and breakfast

Plussat: The park in which the hotel was based

Miinukset: Front desk staff were not helpful. The restaurant food was not good.

Plussat: There is a big department store behind the hotel.

Plussat: We appreciate all our stay at the hotel and the wedding anniversary cake that the hotel sent to us. We are very happy to stay at the hotel.

Plussat: The staff went beyond their role to make our stay comfortable. When I discovered that I forgot my kids toothbrushes I asked if they had any but this hotel doesn't provide them so the front desk person (i forget his name) took me to a near by store so I could buy them - and then recommended and showed me a place to eat when I was curious about where to get a local dish - all this after his shift had just ended! That's going above and beyond!

Miinukset: Because it was January, the weather outside was cold. I was very much looking forward to entering a warm hotel however the lobby and hallways of the hotel were cold! The hotel wasn't heating the common areas. This is unacceptable for an international brand like Sheraton and made our stay less comfortable. I hope this is not policy in these smaller tiered cities in China. In addition the pool was closed and we specifically selected this location because it had an indoor pool. I suggest calling ahead to make sure the pool is open during your stay if that's what you're looking for.

Plussat: The food at the lobby bar was lovely and the rooms were spacious.

Plussat: Very good value for money and lovely staff. Very comfortable room and very relaxing. thanks for a good stay

Miinukset: The location is convienient for the airport but not the nicest part of town. It isnt a problem. Our bathroom doors were a bit strange but also fine.

Plussat: Located by the mall

Miinukset: The location is far

Plussat: Extremely lovely staff. Boyle was a gem.

Plussat: overall the hotel Is very good with all the needed facilities. the superior room with design furniture Is amazing

Miinukset: the lady at the travel corner doesn't speak english. this Is not acceptable if your task Is relating with tourists. laundry service a bit too expensive. Some areas of the pool were broken or not accessible (terrace). It could have been cleaner.

Miinukset: Heated pool is definitely not heated and whilst staff said is was 24 degrees it was certainly not. The spa bath was also “out of order”. Average breakfast. Also IMPORTANTLY the booking.com listing says 5km from city center which is why we booked but it’s about 20km from Guilin central area which is 35 minutes in a car and about 50 yuan in Didi (Chinese Uber). Recommend you stay at the actual Sheraton which is in a much much better location rather than this hotel - the money you save on traveling back and forth to all the attractions justifies the extra cost.

Miinukset: the lady at the travel corner doesn't speak english. this Is not acceptable if your task Is relating with tourists. laundry service a bit too expensive. Some areas of the pool were broken or not accessible (terrace). It could have been cleaner.