Guilin hotellia

Plussat: Staff was helpful

Miinukset: Room had a strong musky smell, looked old. Unlike the photos posted

Plussat: Helpfull staff that arranged our transportation to our next hotel in Yangshuo. They also spoke verry good English and the room was verry nice looking and clean!

Miinukset: None

Plussat: Extremely friendly and helpful staff; The room is very clean and the cleaning lady is very helpful and communicative; Very tasty noddle soup in the breakfast.

Miinukset: A bit noisy in the early morning (after five am) as the hotel is right next to a busy road and junction.

Plussat: Helpful staff

Miinukset: Not much but maybe more breakfast options would be nice?

Plussat: The staff were extremely friendly and helpful, fast check in and check out. They also offered us good tips for local breakfast. The free shuttle service is excellent, very useful for first time travellers to Guilin.

Miinukset: Hotel is located along a busy street so was noisy early in the morning.

Plussat: The staff at reception were enthusiastic, efficient and very helpful. They helped us a lot with our onward travel to Yangshuo and finding our way around Guilin.

Plussat: Room was extremely nice, we got an upgrade free of charge to a king size bedroom, very friendly staff and English-speaking

Plussat: Big room. Friendly and helpful staff. Lift available. Check-in is good.

Miinukset: It’s a smoking room as there were ash trays about. There weren’t any non-smoking rooms? Just a slight residual cigarette smell in the room. Breakfast is average and noted most hotels have similar breakfasts bar one that is slightly better. No coffee or tea but there is a kettle!

Plussat: The hotel helped us to get tours what we wanted. City center and tourist attractions can be reached by 30 min walk or by taxi which costs less than 2 euro.

Miinukset: The room was clean but the floor carpet was very scuffy, so the hotel provided slippers for guests.

Plussat: The hotel staff are very helpful and picked us up from bus station. It was however a very bad decision to take bus from the much-safer nearby Yangshuo as station is not safe and my girlfriend had her mobile phone stolen while we were taking down the luggage from bus. So we didn’t get to enjoy much of our three day stay there due to this very bad experience. However on the positive side, hotel staff were extremely helpful and drove us to police station (which were useless and no help at all...).

Miinukset: Nothing bad to say about hotel, apart from the city it is located in not being safe at all. Always have to be on the lookout as standard of living in Guilin is very low and there is a lot of theft. My girlfriend had her phone stolen immediately when we arrived at the bus station and it ruined our stay there.

Plussat: The room was extremely clean. Towels and all was disinfected. Felt like it was a luxury hotel. Very good value for money. Good spread of international cuisine for breakfast. Very close to kfc and other outlets. Friendly staffs.

Miinukset: Nothing bad about the hotel.

Plussat: Breakfast is normal but the location is good for travelling

Miinukset: nil

Miinukset: Very good hotel for chinese business men or travellers. Most of the staff doesn't speak english

Plussat: Very high value money considering the quality of the Hotel and the price of the room. Location in the center of Guiling, nearby the scenic park of the two Pagodas. Room very spacious.

Miinukset: No coffee available in the room, only tea.

Plussat: breakfast hour is good

Miinukset: everything seems fine,

Plussat: Good value for the price we pay to stay in the hotel with good breakfast. 2 Nights (28 Feb & 1 Mar), probably is the low season period. Room is large and clean. Heater is doing great. Staffs are helpful.

Miinukset: Coffee and tea is tasteless, 1 teabag for a pot of water. We stayed on the 3rd floor, although facing the back lane, could be heard when people talk at the ground level, so are cars passing by. Suggest requesting for higher level when staying. Total 8 level, ground level is reception and 2nd level is breakfast.

Plussat: Location good In walking distance to twin pagoda and pedestrian street Hotel Clean and they can manage for my family - 1 room with double bed and 1 room with twin bed Our room just side by side (Excellent)

Miinukset: It seem that every room is a smoking room Fortunately that smell not horrible

Plussat: Very helpful touring guide

Plussat: Room was great and spacious. It was a family room so it had a tent and toy for kids, which is a very nice addition. The toilet had flower petals floating in it. Toilet has a sos call out and connection to reach out to the front desk which is great in case of emergency.

Miinukset: Having forks and knives at the breakfast area. We carried our forks so it was not an issue for us.

Plussat: Everything is good with this Hotel As my review previously

Plussat: Hyvän sijainnin omaava paremmanpuoleinen hotelli. Pääkadun varrella, mutta silti rauhallinen.

Miinukset: Hotellissa travel-manager, jolta voi ostaa retkiä, mutta saada myös muuta matkustus-apua.

Plussat: When entering the Zen Teahouse Hotel we instantly felt welcome and at home. The staff is super nice, caring and speaks English. Our room was very lovely and we were provided with tea and water everyday in the room. We also booked 2 tours organized by the hotel and were really satisfied. The tour guide Chris speaks English, is very helpful and happy to answer all your questions. The tours itself were also nice, we saw a lot of Guilin and it’s surroundings in a short time. I would recommend the Zen Teahouse to everybody who appreciates detail-loving hotels and warm-hearted staff. Also you’ll find a few nice restaurants just around the corner.

Plussat: Location was just out of the city centre which was excellent. The staff were extremely helpful and pleasant. Jing our taxi driver to the rice terraces and danxcu ancient town was very good even taking us for dinner and beer at his nearby shop. Zen Tea House is imbedded in a real chinese community. They also support a coffee shop nearby called Roley Poley which is easily the best coffee I have had in China, with a european feel to it. Breakfast was also very good and all the staff were extremely friendly. The staff always go the extra mile, even accommpanying us to a nearby restaurant and ordering food for us. This place is a little gem in Guilin

Plussat: The staff can speak English very well The room is clean and comfortable

Miinukset: The staff ask for money to give suggestions on the city (e.g. we asked for a restaurant and they offered us a paid restaurants tour)

Plussat: They made our breakfast as per our request. They even packed food for us when we got late for the breakfast. They accepted our special request to cook Indian rice, which we carried with us. The staff was more than helpful.

Plussat: The staff was amazing and super helpful. I was travelling with my daughter and she was a bit sick, Diana went with us to the pharmacy, to a very nice dumpling restaurant and gave us great tips about the best viewpoints in the city. We'll never forget this beautiful hotel and their staff. Totally recommend.

Plussat: I loved this charming hotel in the center of Guilin and will stay here again. I was greeted at the desk with an offer of a cold beer or tea. Staff spoke excellent English and helped me plan things to do during my stay. My room was well appointed and the bathroom was modern with an amazing shower with strong water pressure. The breakfast was a tasty bowl of local-style noodles.

Plussat: English speaking super friendly... Helped in booking taxi and provided very good travel tips

Miinukset: Exterior of the hotel

Plussat: The location and the service.

Miinukset: Room is very nice.

Plussat: The room was really well arranged, the welcome and help from the staff was excellent. They recommended places to visit, ordered us taxis and shared tea and conversation. A gem.ofca hotel that we enjoyed staying in.

Plussat: This hotel deserves a 10. Above all for the team, attentive and reactive from first contact to our last minutes there, with a fluent english. The location is perfect as not directly in the city center but in a safe and quite area, near a beautiful park. ( in any case, 10 minutes walking from the center) The room was definitely OK, clean and with comfy bed and pillows Good wi-fi Highly recommended. Thank you my friends

Plussat: Good location, close to attraction sights, quite friendly staff, though no English available

Miinukset: No English at all, if you don't speak Chinese, better find another place. They didn't receive any confirmation from Booking.com and we had to argue somewhat about the room. The room itself was quire big, but had liquid soap tube broken and even though we told them we were four people, every day they brought only two sets of towels, toiletries and slippers.

Plussat: The staff was great, the room was perfect and comfortable, very accessible through public transport and not far away from the city center.

Miinukset: wifi requires local smartphone number. Elevator access denied to floors other than your own, making visit to someone on different floor difficult. No information at check in about whether there was breakfast facility. There was, but we knew about it too late.

Plussat: Nice rooms, good breakfast

Miinukset: No English speaking staff, translator app was in use :-)

Plussat: The room was clean, they change us towels and all the staff every day. They don't speaks much inglish but they are so kind. I will repeat if a could. It's closer form de center, like 10 minuts walking.

Plussat: Very clean, morden appartments.

Miinukset: Staff don't speak english.

Miinukset: Taxi driver in front of hotel, they will cheat and bring you to join expensive local tour.

Plussat: Clean

Miinukset: Facilities

Miinukset: Key cards given by front desk did not work on 3 separate occasions. We had to keep calling for someone to come up and unlock our door and it took forever. Then the manager said she would comp our breakfast and when we poked at our bill it was charged to us.

Plussat: Beautiful palace!

Miinukset: Nothing.

Plussat: This is a very nice hotel , close to every attractions ，taxi around $15 can get to you almost everywhere, room is large and nice

Plussat: Hotel is really gorgeous! Lobby looks like a palace. Reception lady could recognize me and address me politely!! First time in Guilin I have such pleasure!

Plussat: Luxury and clean with polite staff

Miinukset: Breakfast

Plussat: Rooms are clean and nicely decorated, food at main restaurants is quite nice, swimming pool is a bonus Tourist agency in the hall is helpful in providing tickets to the city main attractions Hotel generally is clean and looks good (not counting some kitschy corners)

Miinukset: Well, this is the worst hotel i've visited so far, if you are attracted to the hotel style and decoration, beware, it is the only positive thing about that place, Most of the staff (with some exceptions of course) is ignorant of how hotel should treat his customers and behaves with the epic arrogance, imposing untold rules, do's and do notes without minimum of respect Be ready to continually demand all and everything otherwise they will default to absolute minimum provide you with the worst option they have (Just one example: Paid mountain view - got parking view, demanded the room change but mountain wasn't even close to one on the photo of the room they sold) Probably due to hotel management and quite strangely for china, most of the staff have angry faces and demeanor Aircon in the rooms is so inefficient that it took days to make room acceptably cool and i'm not really exigent person Cheap plastic carpets stink a bit in too hot rooms until it cools Overall it is not an relaxing and pleasurable experience you would expect from your holidays

Plussat: Breakfast is aceeptable and ok. Normally eat outside for lunch & dinner.

Miinukset: More restaurant and bar bear by

Plussat: The grandeur of the property

Miinukset: Need more english speaking staff at front desk

Plussat: The location is fantastic but the best was the staff: very friendly. They give a free tour of the city every night.

Plussat: the style of the building and furniture was great. good view and quiet place

Miinukset: The breakfast was not the best

Plussat: A wonderful hotel. Fantastic staff , location and value for money’s

Miinukset: All wonderful

Miinukset: Great location, wonderful staff

Plussat: A very nice place, good location, clean, all the stuffs are very worm.

Plussat: Lots of character, wonderful staff. Antique furniture, tastefully decorated.

Miinukset: Nothing

Plussat: The hotel is small but comfortable. The stuff is very helpfull. The location is in good place by the very beautiful lake. Guilin a very interesting town.

Plussat: The hotel is well located in the center of Guilin city, the staff is really’ice Avec have good tips. They have been really helpful! The room was large with a good view!

Plussat: Location was great - right beside the lake. The hotel was very clean. The staff were amazing, they were so helpful and attentive. One of the team invited us on a lakeside walk at 7.30 - for free, she was terrific. All the staff were so friendly and nothin was too much trouble. Probably the best customer experience in China, thank you all.

Miinukset: Nothing

Plussat: First of all the staff was the most amazing part of what this beautiful hotel has to offer. This hotel has a complete staff that truly enjoy making their visitors comfortable and happy in the city and getting around. They booked all of our local trips and nightlife and food and made sure we were steered correctly into going the places we wanted to go. The food was excellent and the rooms were beautiful and cool and clean and mostly an amazing and unbelievable experience without being in a five star but having all five star amenities and five star staff.

Miinukset: If you can get away from the mosquitoes in China then you’ll be doing good but I don’t think you can get away from the mosquitoes even at a five-star Ritz Carlton. There are no mosquitoes in this hotel and the rooms sleep comfortably and have no bugs but once you’re out on the street watch out and make sure you ask the staff for their bug repellant Which the staff graciously provided for us.,

Plussat: Great value for the money. We stayed in a family room, it was spacious, good bathroom, big beds, not so much space for our stuff. Good breakfast. Excellent position in the city center.

Plussat: The bed in the shared bedroom is huge, the street has many restaurant options, and the staff is very helpful.

Miinukset: It was all perfect

Plussat: The location is great! Lots of food options, Chinese and foreign, right outside the hostel. Really close to the river and easy walk to a couple tourist spots or a nice evening stroll. The bed is really comfortable and the ability to wash clothes with a covered area to dry them was a major plus. Staff was also really nice

Miinukset: Even though it didn’t bother me, the concrete stairwell and hallways make the softest noise much louder and easier to hear in your room. You can also hear the muffled noises of the street and bar below when in your room especially at night. Not a major issue for me but something to point out. Not impressed with the restaurant and food served at the hostel. It was a decent price but the chicken curry I had didn’t have much flavor and just wasn’t that good. Slightly redeemed itself with the pancakes I had the next morning but breakfast is hard to mess up.

Plussat: Room clean, beautiful reception, good restaurant and the staff is helpful. Great value for an hotel close to the center of Guilin

Plussat: Very good hostel in the center of Guilin, not far away from the twin pagodes. Good intimacy b/w the beds of the dormitory room, each of the having curtains. And excellent english skills from the hostess, that explained to us what to visit in Guilin.

Plussat: Hostel staff were helpful and amazing! Especially XIUXIU and HAMU(LEI TE):D

Miinukset: Hostel tour to YANGSHUO was not really good!

Plussat: Very nice room! Spacious and clean. Very helpful staff that speaks good English

Miinukset: Nothing for that price

Plussat: Ppl are very nice !!!!

Plussat: Great location, English speaking stuff, very comfortable beds and a good western food. I left my luggage at their luggage room for 6 days when I left for Yangshuo and Longji. It was free of charge. That was very convenient.

Plussat: I honestly loved the place completely. It is a beautiful hotel, the room was great, and the breakfast was pretty decent. The atmosphere surrounds your with this sort of magic, which is amazing.

Miinukset: Maybe the fact they have to come get you at the gate everytime if you dont want to walk a bit... but it’s even fun to ride on the electric cars!

Plussat: Fantastic location in the Middle of a wonderful park.

Plussat: The Hotel was very nicely located in the middle of a park. It looks very good, the houses are very nice and fishes swim between the houses in pools.

Miinukset: The golf cart pickup didn‘t work out when we arrived. Nobody picked the phone. For departing it was there and that was when it rained heavily, so all good. Appearantly it‘s an expensive hotel in comparison to others. We didn‘t mind and liked it anyways.

Plussat: Location & environment: being inside the botanic garden was a big plus for us. Also the hotel itself was beautifully designed, the garden landscaping was amazing! Helpful staff. Nice outdoor pool! We enjoyed our stay, thank you!

Miinukset: Breakfast was functional and lack of quality.

Plussat: The hotel Manager was very helpful in taking us to Qintan bus station, and provided a translation service, to ensure that the tickets met our requirements. The hotel was beautiful, the rooms were very comfortable, it was a shame that we were just passing through, but we couldn't extend our stay.

Miinukset: Nothing

Plussat: The location and the grounds of the Hotel are absolutely beautiful. You feel like you are staying in a small private palace. The Hotel is in the middle of a very nice park, so it's very calm and quiet.

Miinukset: The restaurant was.. okay. It was good food, but it seemed a little underwhelming compared to how the place looked. (maybe some of the items were pre-made or frozen?) It wasn't bad though, and it wasn't too expensive.

Plussat: Room was nice

Miinukset: Staff not very helpful. If you don’t speak Chinese you maybe have a tough time

Plussat: Nice location within the Botanic Park with shuttle to take you to and from the entrance to the park.

Miinukset: Bit disappointed in the swimming pool which was only a couple of feet deep and more like a paddling pool.

Plussat: Quiet location Big room Nice shower

Miinukset: Lack of info from staff Wifi NOT working... at all Bad coffee and breakfast

Plussat: The park in which the hotel was based

Miinukset: Front desk staff were not helpful. The restaurant food was not good.

Plussat: The large bedroom and adjoining bathroom

Plussat: Breakfast was poor, selection very limited

Miinukset: Nearness to city and park with lake

Plussat: Very interesting hotel in a great location - right next to the Banyan Lake. Nice to walk around the lake, specialty at night with all the light illuminations. The hotel is full of memorabilia and antiques. The suite 303 was excellent - large and with high ceiling. The breakfast was excellent mix of western and Chinese cuisine. The staff was very helpful, the reception has limited English, but the hotel manager Jacky has very good English and he was extremely helpful with recommendations for tours and restaurants. Highly recommended for tourist willing to explore something outside the box. We love it.

Plussat: Location of the hotel is excellent on the lake

Miinukset: Language was the biggest issue at hotel

Plussat: Beautifully restored and perfectly located.

Miinukset: Needs a facelift, carpet was terribly stained and shower head broken.

Plussat: The location and the colonial atmosphere were great

Miinukset: The staff did not speak english but one lady whose english was really poor and she made mistakes organizing our tour to the rice terraces because we paid to visit 2 places and for a full day trip and we got half day trip and visited one site only which was definitely not worth for what we paid. Very bad service.

Plussat: Have used Shangri la hotels in Singapore and Hong Kong before and this is up there with them - the front office service manager NaN NaN went out of his way to ensure our stay was comfortable - and oh by the way if you like big beds this is the lace to stay - they are enormous

Miinukset: Housekeeping left room half finished. Staff at front desk and restaurant are cool and do not live up to standard of Shangri la nor hotels at this price. Nothing around Hotel. Far from city centre and river.

Plussat: If the buffet was Americanized a little more it could be excellent. The food is already there, it just needs to be served correctly. This applies to the dinner buffet and the breakfast buffet. It could be excellent. This would make a huge difference and I would love to stay again.

Miinukset: The morning breakfast was really poor. The sausages are really bad. The coffee can be better, pancakes and waffles need to be served better. There needs to be more delicious options. For such a nice hotel, there is no excuse for breakfast to be that poor.

Plussat: Staff very welcoming and polite.

Miinukset: Hotel is nice but rooms need to be refreshed to be in line with Shangri-la standing. It is not a Five stars room level as expected.

Plussat: Nice but slightly run-down hotel in central Guilin location, main roads and construction nearby and outdoor pool really only for getting your feet wet (or for small kids). Breakfast was very busy and a bit unorganised, but food was good. Also enjoyed the sauna and hot pool in the indoor pool and spa area. We arrived late at night and were checked-in efficiently

Miinukset: Outdoor pool is disappointment as is the current location with lots of building and roads around. Generally nice staff and nice room, but could do with an upgrade.

Plussat: Very nice hotel

Miinukset: A little bit tired

Plussat: The staff are super friendly and helpful. Particularly I would give my big thanks again to Vera Wei again for her wonderful assistance in helping us out for the e-booking of day trip!

Plussat: Nice, clean and welcoming.

Miinukset: U Bar was disappointing and the Bar stuff tried to charge more. Very uncommon for Shangri-La Hotel stuff.

Plussat: Very good value for money. Experience started off great being picked up by the hotel at the trainstation. The car had WiFi, we got offered a cold towel, drink and a piece of fruit. Staff very courteous and helpful during our stay. On site gym had a very decent set of appliances (strength/cardio). The hotel has a nice outdoor area. If you travel with kids, they won't get bored here as it seems the hotel provides a ton of activities for children. Overall definitely happy with our stay at Shangri La.

Miinukset: Let me stress again that we definitely left as happy guests, but there were a few negatives during our stay. -room smelled like cigarettes even though it was a non smoking room. -noise from renovation works on the roof woke us up at 8am (we got advised noise was only to be expected from 10 am onwards) -outdoor pool had very limited opening hours (3pm-8pm) -some areas of the hotel could use a refurbishment, as things started to look a little tired.

Plussat: Very impressed with the selection. And the service was just fabulous.

Plussat: We had a family suite that had two bedrooms and two bathrorooms

Plussat: They agreed to let us check out late. 20 minutes walk to the city center through nice scenery.

Miinukset: At check-in the staff folded the main ID Page of my Passport in half leaving permanent marks. Given how important and irreplaceable this document is abroad, handling it this carelessly is unacceptable and I deeply regret staying at the property for this reason.

Plussat: Michelle and Jenny the English speaking vacation assistants are most helpful. They showed us around the hotels private museum and provided a wonderful guide to the exhibits. This museum and the museum tour are better than most museums.

Plussat: We liked everything except the breakfast.

Miinukset: The breakfast.

Plussat: property looks new, grand entrance, everything seemed quite fresh and shiny. staff speak little english but not a problem. Rooms were well equipped bed was very comfortable. little disappointed in the gym, several running machines and a single multifunction machine. location nice, opposite a lake, peaceful and quiet. close walking to downtown. my only concern was breakfast. The restaurant is badly laid out, designed too small for a large hotel and has these huge chairs ( completely oversized ) which make walking around the dining area almost impossible. Went for breakfast at 7;30 it was full. hardly any place to sit and was chaos. you cannot pass by another person without moving chairs to pass. the buffet was a bit sad, most people forming a queue to get eggs which was around 6 - 8 people and one egg chef. I abandoned that idea and went for coffee however they are only serving tea and coffee from a drip machine which was emptied in about 5 minutes. suddenly there was chaos in the buffet area with no tea and coffee and a long queue was disrupting the flow. the chef and multiple staff where just standing in the dining area looking around in shock and not knowing what to do. I complained that tea and coffee was not adequate for so many people and they stated to serve drinks at the table because walking around and going back and forth was like trying to find your way though a maze of chaotic people all confused and bothered by the fact that carrying a plate of food was almost impossible. I would say the breakfast was a disaster and they need to scrap the entire design and change the tables chairs and layout. also provide a fully self service tea and coffee and have more people serving fresh products like eggs.

Miinukset: dining room... a total nightmare

Plussat: Bed comfortable

Miinukset: Toilet blocked, plug did not seal in the bath, mould around bath, food average, buffet cold.

Plussat: Very nice hotel, near the lake and old gate of Guilin

Miinukset: Swimming pool is not too big and overcrowded with families with children

Plussat: Nice service. Nice location

Plussat: Nice service. Nice location.

Plussat: I've stayed here several times now. It's convenient for the central Zhong Shan Road and there are a couple of markets within walking distance. There seems to have been a major revamp since my last visit, and although some may find the new decor a little "over the top", it's clean and fresh. The Western restaurant at breakfast has a reasonable choice of food, some Chinese, some Western, though I didn't take any other meals here. The walk along the lakeside opposite is beautiful and provides a route to the centre away from noisy roads. It's definitely worth checking for good price deals, for example via Ctrip. Be careful, I once accidentally booked a suite for USD 20,000 (got mixed up with the currency and number of zeros!), but luckily some intense pleading got me off the hook. Would definitely come here again.

Miinukset: Sometimes finding a taxi here can be a problem, though when the hotel called one for me, the charge was not unreasonable. Getting here from the airport directly requires a taxi, though this time I took a public bus to its nearest stop and walked the rest of the way (about 30 mins). In the height of summer, this might not be very pleasant, but in November it was fine.

Plussat: Large and good entrance - friendly and welcoming people

Miinukset: Location is a bit off site

Plussat: The rooms are clean and big enough. The hotel is a few minutes away from the lakes and the pagodas, so in a very good loaction. The staff was helpful and spoke enough english. The breakfast was good.

Miinukset: The carpeted floors are a bit old-fashioned.