Ha Long Lomakeskukset

Plussat: Great service, great location.

Plussat: Beautiful resort, excellent value for money. Pool was incredible and huge! Gorgeous scenery with immaculately kept grounds. Super convenient transport to and from the island, with a little buggy that gets you to and from the hotel to the port. Gym was also nice. Breakfast was excellent, huge selection with every cuisine you could want - looked forward to breakfast every day! Travel agent at the resort also helped us book 2 tours which were great. Cocktail bar in the pool was also great (a bit expensive), especially when good cocktails are hard to come by in the area, it was great that the bartender put a lot of effort into making a great drink.

Miinukset: Check in was easy but check out took a long time and we were waiting for our luggage to be transported from the island to the mainland for an hour - which almost caused us to miss our bus. This was very stressful and staff were a bit unhelpful and just kept telling us it would be 5 minutes and to sit down and wait. While breakfast was great, buffet dinner was only OK, since it was buffet - food was not particularly fresh. While this resort is 'luxury', it is FULL of children - this is not the resorts fault of course, but just prepare yourself for screaming children everywhere. Perhaps there needs to be an 'adult only' area.

Plussat: We stayed two nights in the pent house and were extremely happy. The room was amazing with beautiful breath taking views. We cannot fault the room at all. The food here also is 5

Miinukset: Not one thing to fault

Plussat: Location.Swimming pool,beach,breakfast

Plussat: It’s elegance and beauty. The that it was extremely secure and self contained.

Miinukset: It primarily catered to the Chinese tourist in its food and atmosphere.

Plussat: Everything else was amazing

Miinukset: Restaurant on beach was lovely but the food was not great and very expensive. Lovely views though

Plussat: Everything

Miinukset: Asked for a towel but didn’t receive it until I had to ask again which was 4 hours later after I came back to my room. The sink was broken as I couldn’t get the water to sink as the hole was blocked. The boat was very noisy I could even hear it in my room. The electric car pickup was quite slow as someone should stand outside to quickly move the people out

Plussat: We received amazing service from Vinpearl staff during our stay. Apart from that my 3 yr old Son had stomach ache and the staff helped us to go to emergency medical care including arranging a taxi to the hospital in the late night hours.. The service Provided by the hotel was phenomenal.. I have never experienced such a gratitude and hospitality from any hotels so far.. thank you Vinpearl and the entire team for the lovely gratitude!!

Plussat: Great selection for breakfast, helpful staff. Fabulous hotel and grounds, the place is immaculate. Pool is also lovely.

Miinukset: Very quiet at night time. Nobody in the restaurants after 8pm so no atmosphere.

Plussat: clean house keeping and kindly and help what I asked.

Miinukset: there was no CVS store

Plussat: The best thing about the property was leaving it

Miinukset: Was looking forward to 5 days of just relaxing on a beach before touring the rest of Vietnam. How disappointed I was. This hotel is not fit for purpose and should barely scrape a 2* never mind its self appointed 4* because it’s anything but. The staff don’t speak a word of English either. This hotel is geared up to Chinese people only who have little or no standards and couldn’t care less where they are. I’d describe it as the Benidorm of Asia attracting that type of person. We booked a “deluxe promenade villa” which I assumed would be near the beach. It was in fact way up a steep hill and inside what looked like a converted house into flats. The concierge insisted on accompanying us to the room despite not actually carrying our bags and had the cheek to hang about for a tip. The room was absolutely filthy and in a state of disrepair. There was massive greasy hand prints all over the mirror in the main room, hair and dirt all over the floor. The ash tray on the balcony was full to the brim of the previous guests used cigar butts, the towels were covered in dirty marks, the glass in the toilet had someone’s lip marks all over it, the bed had a single duvet lain horizontally for us both to share on a double bed, absolutely atrocious. We complained to the reception but they barely understood our concerns. They sent a cleaner to the room who somehow only managed to wipe half of one of the handprints off the mirror and she replaced the towels. Breakfast was completely inedible. There was no food whatsoever we could eat except the eggs that they fry in front of you. All the food was catered for Chinese people only. The chef on the egg bar opened the kitchen door and glimpsing inside there was at least 10 full bags of garbage on the floor, clearly no health and safety standards here. Not to mention the tables themselves were incredibly sticky and just totally filthy. The Chinese behave like absolute animals at breakfast, and in general the whole resort.

Plussat: We enjoyed the pool. The beds were very comfortable

Miinukset: No bar by the pool you have to go upstairs if you want drinks or snacks.

Plussat: Everything is Superb.

Miinukset: SIMPLY SUPERB PROPERTY...ENJOYED MY 2 NIGHTS STAY THOROUGHLY....BEST HOTEL TO STAY IN HA LONG BAY...EXCELLENT STAFF ,EXCELLENT FACILITIES ,PRIVATE BEACH IS LOVELY...WILL COME AGAIN... ROSHNI

Plussat: Breakfast and breakfast staff good. The reception staff brought out a lovely cold drink of water.

Miinukset: Two single beds joined together very uncomfortable. Shower screen only half there making water on floor dangerous. Tv had very poor reception, no bar and couldn’t really call it a resort, maybe in the past. Two couples staying there but couldn’t have our room until 2pm. Room we did get had exposed electrical wiring

Plussat: Nice pool, good location right next to the beach. Spacious room with a good airconditioner. Breakfast buffet is also nice.

Miinukset: The resort staff selling drinks and ice cream next to the pool try to scam you by asking triple price, of course there are no prices out so... they will try to ask whatever they thing they can get out of you. Very unpleasant.

Miinukset: Room quality (fitting/fixtures) very ordinary. Only Pool /Sea view rooms in the main complex, balance rooms across the road in another part of hotel with NO Staff. Breakfast is basically Oriental/Chinese with hardly anything for Continental breakfast - probably due to type of guests staying. Internet quite poor.

Plussat: Amazing grounds and views, we got a free upgrade to a sea view room which was lovely. Nice pool and private beach area. Our room was also very clean and big, the staff at reception were nice and helpful And also the guy that patrolled the beach was lovely.

Miinukset: The restaurant staff had terrible service, weren’t checking on us to make sure everything was okay, had to wait ages for the bill and also they forgot one of our meals. The overall stay was pleasant.

Plussat: Location and pool were great.

Miinukset: Old and dated and very bare basic room, didn’t really cater to Europeans, ie no food labels on the breakfast buffet so we didn’t know what anything was which is important if you have allergies.

Plussat: The pool was nice - everything was clean and well kept!

Miinukset: A bit impersonal, felt like a congress center with big companies coming for team building.

Plussat: The bedroom was large, very old french style, high ceilings etc. The pool was lovely and that fact that we pretty much had the entire hotel to ourselves was a win. The staff were friendly enough when available.

Miinukset: The property is located on the same island that you get the majority of the Ha Long Bay cruises from. The island is about 20% built with numerous half built hotels around the area. Apparently we were in the end of the high season according to our hotel but there was no one there. The place is a ghost town. This meant that all the restaurants shut up very early and our hotel didn’t provide dinner due to the lack of guests. There was a good restaurant that served pizza (pretty epic at that) about half a km down the road from the hotel. But I didn’t go all the way to Vietnam to eat pizza. Additionally there were minimal staff available in the hotel. We had to go hunting for someone every morning to get towels and the subbed cushions (we tried without - not comfortable) the breakfast was also a la cartel but on our second morning we didn’t have a choice, we were just given a random selection of things. There was a pool bar, but no one was ever there so after hunting people down to get a drink it took quite a while for it come as well! Overall, my advice would be to look at staying on Cat Ba island rather than here. The hotel was ok and the staff were friendly enough but it get like a mission to do anything (get food etc). This defeats the point of a holiday. We went in the supposed high season and it was still dead so you can’t be sure what it’s going to be like.