Birmingham hotellia

Plussat: Breakfast was excellent. Cooked, continental , veggie, vegan etc. Room and surroundings very clean. Very amiable reception staff. The fire alarm went of around 3am so we all decamped to the street. We awoke to find an apologetic letter from the management . This place definitely ranks as one of the best places I've stayed in the UK

Miinukset: We were on the 11th floor as we were late checking in. We were allocated an accessible room. My wife walks slower than most due to arthritis so walking down eleven floors when the fire alarm went off was tough.

Plussat: Hyvä sijainti sekä ystävällinen palvelu ja englantilainen aamiainen, hedelmiä olivin toivonut lisää.

Plussat: Big room , very comfortable bed.

Miinukset: Quality of ingredients of English full breakfast. Bacon and eggs seemed rather industrial. Noisy rooms: you hear everything that is being said and one in the adjoining room

Miinukset: How much it cost way over priced

Plussat: The only good thing is that you can take the breakfast to your room!

Miinukset: The first room I was given was not clean, the toilet seat was very dirty! It was horrendous! They changed my room, the second room was not clean either, there was a long thick hair on the sink and one of the towels had yellow, make-up spots on it. Overall, it was disappointing! Breakfast was not good! The fruits in fruit salad were from frozen packs and they seemed old! The warm options did not look appetising at all either!

Plussat: I love Staybridge Suites and stay in one when I’m working away as it’s great to have the kitchen facility and not feel like I have to eat out every night and if I’m feeling unsociable I can have breakfast in my suite. The staff were so friendly and helpful and the suite was clean, comfortable and well equipped for a working trip away from home.

Plussat: Great Staff

Miinukset: All was ok

Plussat: Hyvällä paikalla, lähellä ostosmahdollisuuksia. Mukava henkilökunta. Perushyvä aamupala. Hyvä suihku. Kiva pieni keittiö.

Miinukset: Vähän kulunut huone ja tunkkainen haju. Ikkunasta näkymä ei niin miellyttävä.

Plussat: Loved so much the room with its all facilities, the location was simply super l!!

Miinukset: The only one thing which was disappointing for us is that it would have been appreciated if there were at least chicken sausages, chicken or turkey ham included in the breakfast buffet. Me and my husband do not eat pork so for us there was not enough variety.

Plussat: Location is great

Miinukset: Nothing

Plussat: I really enjoyed my stay and will choose to stay there again

Miinukset: The shower head was the only thing. I think it was broken

Plussat: was a very nice place food was good

Plussat: Facilities

Miinukset: Pricey

Plussat: Great , really plush !

Plussat: Really nice apartment. Clean and comfortable. Close to where we were going.

Miinukset: Nothing

Plussat: Very modern and clean room with perfect facilities including a dishwasher and coffee machine. A really central location and would definitely stay again!

Miinukset: There were some signs of cracking on the bathroom ceiling. Some slight miscommunication with staff on the possibility to check out later but overall they were very professional and dealt with the miscommunication excellently.

Plussat: Hyvä englantilainen aamiainen 10 punnalla. Tilava ja moderni huone, jossa hyvinvarusteltu keittiö. Sijainti keskustassa lähellä ostoskeskusta ja rautatieasemaa, johon lentokenttäjuna tulee. Ymmärrettävä suihku, josta tuli myös lämmintä vettä. Myös ilmastointijärjestelmää osasi käyttää, koska siihen oli kirjalliset ohjeet. Tämä ei ole yleistä brittihotelleissa. Ilmainen ja hyvintoimiva wifi.

Plussat: It was a comfortable, clean and spacious apartment with everything needed for an independent stay.

Miinukset: A mirror in the bedroom would have been useful.

Plussat: Breakfast was very good. Hotel is very much in the central. My room was very spacious and clean.

Plussat: Room was clean, tidy And lots of space

Miinukset: N/a

Plussat: Uudehko majoituspaikka hyvällä sijainnilla. Kaikki toimi moitteettomasti. Suosittelemme.

Miinukset: Kallis aamiainen ei houkutellut.

Plussat: Value for money, clean and great location

Plussat: I have stayed here multiple times. It's extremely convenient for Moor St. station and the Bull Ring and very reasonably priced with everything you need to self-cater.

Miinukset: Two of the three pans supplied for the domino hob will not work on it together. A second small pan would make life much easier. The beds are a bit on the firm side but not uncomfortable.

Plussat: It took us by surprise - we thought we were getting a basic, no frills but pleasant room. But it looked great, and we were really impressed by the space, comfort and facilities on offer. Well worth the money we paid.

Miinukset: Genuinely can't think of anything.

Plussat: I didn’t expect much for it being quite cheap, but was shocked by how nice the hotel was.

Miinukset: I didn’t realise there was no car park and ended up paying £21 to park my car for 1 night

Plussat: Very comfortable room exceeded expected for price

Plussat: I asked for the room to be rescheduled for another day and money way still take from account and no one had the decency to contact me back to reorganise another date

Plussat: Aamiainen oli loistava ja sijainti hyvä lähellä isoa New streetin asemaa. Uusi hotelli ja jopa 17 kerrosta. Suosittelen kaikille :)

Plussat: Location, but there were loads of construction which made it worse.

Miinukset: Breakfast was a complete disaster, after waiting endless queues and food being given a dish at every 30 mins we decided to get breakfast from a nearby restaurant. Completely overrated and the staff could not care less. Bed uncomfortable.

Plussat: Sijainti ja hotellin siisteys.

Miinukset: Aamiaisella ruuhkaa ja tarjoiltavat loppuivat. Toisena yönä hotellin huoneissa ja käytävillä metelöintiä.

Plussat: Good hot breakfast. Lots of seats. Free papers, good coffee

Miinukset: Does what it does well, so not much

Plussat: Hyvä ruoka, miellyttävä ja puhdas hotelli. Mukava sijainti.

Miinukset: Tyyny ja sänky olivat minulle liian kovia, en pystynyt nukkumaan hyvin.

Plussat: The value of the room was everything and more! You also get an ironing board and iron in the room, which is highly unlikely nowadays in most hotels! The hotel is also a short distance from Birmingham New Street Station!

Plussat: Good location near to New Street station. Room was lovely and clean and had a good powerful shower. Breakfast also decent. Staff very friendly.

Miinukset: Nothing.

Plussat: Friendly staff, very clean, excellent breakfast, great location for city center visit. Comfortable bed and quiet room. Safe space for holding baggage.

Miinukset: No room fridge.

Plussat: I like the location, style of the property and staff were lovely

Miinukset: Room wasn't ready for 3 people stay had to ask for extra blankets and no extra pillow

Plussat: Location couldn't be better - the hotel is surrounded by shops, restaurants and bars. Everything about the hotel and its staff was bright, clean and comfortable.

Miinukset: No opening window.

Plussat: Loistava sijainti. Siisti ja miellyttävä tyyli sekä asiakaspalvelu. Aamupala riittävä.

Miinukset: Hissin toimivuus ei meinannut aueta heti.

Plussat: The bed was amazing so comfy

Plussat: Clean, helpful staff. Good location

Miinukset: Nothing

Miinukset: quite basic for the price

Plussat: The bed was amazing very comfortable

Plussat: Very clean and smart

Plussat: It was sleek and trendy

Plussat: Staff happy and could not do enough Accommodation clean and pleasant Hotel lmmaculate clean 1200 departure time no rush in the motning

Plussat: I was very impressed and happy with my room, the view, the service and the location.

Miinukset: There is nothing I wasn't happy with.

Plussat: Always good service and modern room with exceptional breakfast and staff

Miinukset: Noisy fridge in room which kept making a loud humming noise every 45 minutes or so keeping us both awake this was reported to desk and offered a coffee which I find a disappointment after spending £185 on room and breakfast

Plussat: Excellent location for my needs. Good breakfast with plenty of choice.

Miinukset: Not much.

Plussat: Wonderful Room Wonderful View Wonderful Spa!

Miinukset: No Tea/coffee provisions

Miinukset: Love to swim and your pool is great - but it needs a bit more tending for regular water cleaning/hygiene. Also - windows in the guest rooms need a good washing. Minor complaints - overall a great hotel.

Plussat: The pool/ spa was lovely and breakfast good.

Miinukset: Basic room like a premier inn. Not worth the money. Breakfast good. Staff rude and unhelpful. No one answers phone to reception. Room wasn’t cleaned properly

Plussat: Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff

Miinukset: The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!

Plussat: The foyer section and the bed.

Miinukset: Didn’t like it at all. Streaky bacon nope, potatoes nope, aubergines and tomatoes nope, scrambled eggs undercooked, not impressed At all.

Plussat: Whole ambience of the place helpful staff amenities everything.

Miinukset: Had a refund of my down payment due not in my account

Plussat: luxurious, accessible and very comfortable

Plussat: Staff were all brilliant and very attentive.

Miinukset: Quality of the cooked English breakfast was poor. Which was disappointing and not reflective of the the very high standards of the rest of the hotel.

Plussat: Location and facilities

Miinukset: Too many homeless people bothering the hotel residents

Plussat: The bed

Miinukset: Plain room

Plussat: The bathroom had a really bad smell. I tried to contact the receptionist multiple times with the hotel telephone and my own mobile phone. Nobody got back to me eventually I fell asleep. Devastated as I paid extra for an executive suite. Will not visit again!!! :(

Miinukset: Cleanliness of the bathroom.

Plussat: The staff are absolutely fantastic plus the location of the hotel is bang on in the city centre

Miinukset: To be honest there was nothing not to like about my stay.

Plussat: Great central location near to train station and Bullring. Modern feel and nice big rooms. Multi storey car park nearby with discount for staying at the Clayton.

Miinukset: Nothing.

Miinukset: Can’t fault the hotel as such however we experienced very slow service in the restaurant for dinner. Meal did not match menu description- risotto with rocket salad - the token greens on the top were pea shoots not rocket. My dinner companion’s meal was cold. And then the dessert choice had run out!

Plussat: Fantastic hotel.

Plussat: Clean rooms, modern, fancy

Miinukset: Breakfast is nice but a little steep on the price

Plussat: Very clean, friendly staff, nice rooms

Miinukset: No airflow, even with the temp down low could do with some aircon or at least a window that slightly opens. thin walls could hear extra activities next door at 1am I think they were working out

Plussat: Bar pints bit pricy thou 6 pound a pint

Miinukset: No fridge in exec room

Plussat: Hotel was very modern, stylish and clean!

Miinukset: After asking about late check out two days before leaving. We still didn’t receive it.

Plussat: Comfortable beds, modern rooms/hotel, clean rooms, breakfast was lovely and the hotel was close to where we had to get to.

Miinukset: The AC/Heating weren't great, the shower had poor water pressure and could have done with 2 more pillows they only provided 1 pillow each.

Plussat: Comfortable bed, good-sized room, good shower, efficient door entry system. Controlling the lighting from the bedside phone was a great touch!

Miinukset: Having arrived at the hotel late in the evening, I was booked into a room which, when I found the room, already had someone in it - which was embarrassing. The bar area was pretty unwelcoming. Breakfast was very ordinary and certainly not worth paying any extra for it. Irritating green light in the hallway of the room - accept the need for Health & Safety issues, but wonder if it can be dimmed somewhat.

Plussat: Close to City Centre and Railway. Modern design and reasonable Price / value relation.

Miinukset: Arriving late - have been ending up in a handicapped room - which does not give you a super experience if you are not. Breakfast options where quite limited.

Plussat: Great location, price and friendly staff

Plussat: Modern and clean.

Miinukset: Location was far out but a short Uber ride everywhere.

Plussat: Everything, ease of access to town

Miinukset: Nothing

Plussat: Good locations friendly staff

Miinukset: No on site parking

Plussat: Breakfast was good. Varied cholces

Miinukset: No dislikes

Plussat: Beautiful hotel, modern and clean

Miinukset: You had to go to floor 4 for reception. You couldn’t get out of doors on floor 1 and had to go up to floor 4 then back down to other doors on floor 1 - silly and confusing

Miinukset: Nightmare checking in. No proper room to check in with car. No hotel car park long walk to nearest one Crazy way of getting back into hotel after 11pm we had a guest with us who wasn’t staying at the hotel and had to wait for the duty manager to come down to the door to give permission to let him in Bar doesn’t serve cocktails after 11pm. No explanation of why that was. Is this a proper international hotel or not. It doesn’t appear so. Won’t be staying here again

Plussat: the interior decor and the location

Miinukset: the beddings and carpet were not clean they hard stains.

Plussat: Situated in the heart of Birmingham

Miinukset: It’s not clear on how to enter the building

Plussat: Nice hotel with late bar in city centre.

Miinukset: The car parking is a farce and not at all suitable for business users and especially anybody arriving in the dark or in the rain. Over a 5 minute walk in a very dodgy car park which is hard to find.

Plussat: Comfortable bed, controllable air con.

Miinukset: Window very small

Plussat: Well run hotel, all members if staff are very keen to help when needed. Management were more laid back than front of house staff strangely enough.

Miinukset: Parking

Plussat: Best location in Birmingham. Hotel is a handsome building in an attractive square.

Miinukset: Bedroom windows high up.

Plussat: Location and atmosphere

Plussat: It was clean , good view and breakfast was amazing fresh and hot .

Plussat: A superb hotel, restaurant and bar located in the old rope factory on St Paul's Square. The beds were really comfortable and the room was spacious and decorated beautifully. We loved the complimentary mini bar and the photographs of iconic Birmingham themed throughout were perfect. The breakfast was amazing and well recommended, even if you are not staying over.

Miinukset: Service at the bar when we returned late on took a little while, but that was a minor point on an otherwise memorable and relaxing stay.

Plussat: The bed and pillows were so comfortable. I loved the free mini bar... Made my evening out perfect thank you

Miinukset: The coffee machine was a brilliant touch but it didn't work. I had to Google instructions. It would have been helpful for a leaflet if how to operate as there were so many different sorts on line. I used up all 4 pods but nothing came out and I couldn't see how to retrieve the empty pods. Good job there was also a kettle and I had tea instead

Plussat: I truly love the place.

Plussat: Very stylish and welcoming

Miinukset: Nothing

Plussat: Location and decor

Miinukset: Air conditioner outdoor unit noise at night

Plussat: Loved the breakfast and mini bar in the hotel room a nice surprise,

Miinukset: Room was a little cold even tho heating was on that's all we had a brilliant time and it really did exceed our expectations

Plussat: Perfect location to visit the City, beautiful hotel and bar, good breakfast

Miinukset: A bit noisy because of the bar, mattress not so comfortable

Plussat: I’ve stayed at the Eaton twice now. The hotel is excellent value for money,clean rooms,good breakfast and friendly helpful staff.

Miinukset: Nothing I didn’t like

Plussat: We stayed in the suit which was absolutely lovely, especially the bathroom. The whole hotel was so clean. Lovely staff and breakfast was lovely too.

Miinukset: Nothing.

Plussat: Excellent breakfast. Bit of a language barrier that needs to be addressed. Staff training with basic English language.

Plussat: Room is super clean and facilities are new. Breakfast is very nice. It is fresh.

Miinukset: How to wash clothes?

Plussat: Lovely comfortable, supportive beds, good shower. Spacious rooms, quiet. Breakfast slightly boring but tasty nonetheless and in a lovely bright room. Staff all friendly.

Miinukset: Staff’s knowledge not particularly encouraging regarding the ingredients in food so as an allergy sufferer I avoided a few things as not sure to trust.

Plussat: Stayed here a few times for work related visits to Birmingham. Excellent hotel

Plussat: Staff friendly, hotel clean& close to all amenities

Plussat: Staff were extremely friendly.

Plussat: better than other hotels ive stayed in

Miinukset: no comment

Miinukset: Breakfast service was totally chaotic and took over an hour to be served

Plussat: Brilliant location always stayed in the Marriott but now will change

Miinukset: Nothing .. only we didn’t have a remote for tv and no loo roll

Plussat: Clean hotel, good location in the mailbox for dinner and drinks.

Miinukset: Parking was a bit on the high side overnight.

Plussat: Amazing stay beautiful and clean will deffo stay again

Miinukset: Nothing

Plussat: Location is great. Facilities are good. Staff are fab. Comfy bed.

Miinukset: Could update TV

Plussat: Clean comfortable and staff are very helpful and accommodating.

Plussat: Breakfast service was a little slow and the staff seemed a little overwhelmed with the amount of guests they had to attend to.

Miinukset: I think everyone was doing their best but it felt a little understaffed

Plussat: Everything

Plussat: Room was excellent, with great facilities you would expect coffee/tea making, iron, hairdryer, even down to robes and slippers! Room was immaculate. We arrived early and reception held our bags for us. Extremely friendly staff throughout. Couldn’t be happier

Miinukset: A tiny dislike with a very prompt and positive outcome. On arrival there was only one set of towels in the bathroom, but this was rectified with a quick call down to reception. Two new sets arrived within no more than Three minutes of the call. With apologies.

Plussat: Spotless

Miinukset: N/A

Plussat: The room is very quiet and the bed is very comfy.

Miinukset: We booked a taxi through the hotel reception desk when we checked in. We were very disappointed and upset to find our taxi was 30 minutes late. When the taxi finally arrived we were told the hotel had booked it under the wrong name. This meant we missed our dinner reservation.

Plussat: Great location, convenient parking, comfy quiet rooms.

Miinukset: Nothing really to dislike. The dark black / grey decor is an acquired taste. The restaurant didn't draw me in, but there are plenty of alternative options nearby.

Plussat: Location, clean , modern, wifi free

Miinukset: Breakfast was fry up City, poor selection of fruit, yoghurt

Plussat: Good location, nice rooms, check in staff nice.

Miinukset: Chaotic breakfast on day 1, lots of stuff ran out and wasn’t replaced. Quite a few complaining.

Plussat: A friendly well placed modern hotel. A good size room and comfy bed (although a little creaky). It was good to have water in the room and tea making facilities. A musician was playing in the bar which was a nice unexpected extra. The breakfast was very well priced (£16 for the two of us) and was of a good quality. Friendly and helpful staff. The hotel was situated next to a car park which was really handy.

Miinukset: If I was being picky the bathroom sink needed updating. There was some noise from outside but it was ok and you could ask for a quiet room. We also had disruption in the middle of the night from someone shouting outside our room which was just bad luck.

Plussat: Friendly staff. Comfy bed

Miinukset: Stains all over the carpet. Rooms quite dated

Plussat: The bed was comfy. The lady that seated us at breakfast was very friendly and chatty.

Miinukset: The air con didn't work properly (didn't cool the room down) and couldn't open the window because it was very noisy with drunks waiting for taxis, and we had one drink in the bar on the Saturday night and the lady serving was very miserable and didn't smile once , ( she seemed like she didn't want to be there).

Plussat: Lovely staff. Room clean and functional. Comfy stay

Miinukset: Really not happy with the single use plastic freebies and bottled water in the room. So unnecessary and not good for the planet My partner was most irritated by the poor coffee machines which ran out and also made really not great coffee. There was a lack of glasses for orange juice and no jugs for milk for tea

Plussat: Hotellin sijainti, siisteys ja viihtyisä. Aamupalan laajuus yllätti. Sänky tyynyineen mukavat. Huoneen ja hotelli yleinen siisteys oli erinomainen . Voin todellakin suositella. Paljon matkustavansa ja varsinkin UK hotelli vertailussa hinta-laatusuhteen loistava.

Miinukset: Kasviksia olisin kaivannut aamupalalla

Miinukset: Far too hot in room

Plussat: Clean and tidy room, has a nice checkout time of 12pm unlike most hotels being 10/11am

Miinukset: £1.50 for a bottle of water was asking a little bit much

Plussat: Really helpful staff, even printed something for me that I had forgot to print and I was able to leave my case for the day after my stay

Miinukset: Temperature in the room was hard to control When I went for breakfast at about half 8, they had run out of fresh fruit

Plussat: The staff are really lovely at the hotel, and sorted out any issues as quick as they could. The hotel room is clean with a decent bed, TV and desk. The hotel is in a good location, close to good restaurants, bars and the SeaLife centre. It's also a close walk to the station and Bull ring for shopping. It's a shame about the noise level as otherwise it would be a great hotel.

Miinukset: On both nights the guests on our floor were loud and blasting music. The first night we called to reception and they sorted it out. The second night numerous guests, including us were kept awake on our floor by some unruly guests who were banging on walls, slamming doors and screaming at each other. I would advise that if you want a quiet night's sleep this is probably not the hotel for you. You can also hear the club across the street blasting music and taxis etc.

Plussat: Bed was comfortable. Room was modern, clean and spacious. It looked amazing. Had a selection of snacks and hot and cold drinks. Slippers and robes were a nice touch too

Miinukset: Walls very thin. Could hear everything next door. Very noisy outside so found it difficult to sleep

Miinukset: Quite environment and nice location.

Miinukset: Breakfast.. bacon and scrambled eggs had been sat and had dried out

Plussat: I love the staff's sense of caring for guests, everyone was son nice especially this girl named Andrea, who helped us everytime we called for help. But all the stuff was marvellous! We travelled from Argentina to attend an Star Wars convention called "ECHO LIVE". I have friends in Redditch. My fb name is DANIEL FREDDIE SEGOVIA.

Plussat: Very quiet, immaculate, friendly, perfect

Miinukset: Nothing

Plussat: The staff were extremely welcoming and helpful and the rooms clean and beds comfy. Good breakfast selection too

Plussat: Breakfast was very nice. Eat as much as you want, even have it to go. Marvelous.

Miinukset: Sadly, the staff didn't realise that there is one salt and one pepper shaker on the tables. Both filled with pepper, not just one table, several tables had just pepper in both shakers. I did mention it but the next day, still the same. The chairs in the dining area were in terrible condition. Many of them stained. I suggest they get chairs that can be cleaned to remove stains.

Plussat: Nice clean friendly

Miinukset: Wouldn’t accept Scottish money

Plussat: The location to the town centre

Miinukset: It was just right

Plussat: Location was perfect for where we needed to travel too. Breakfast was standard, but can't complain when its free. Rooms are spacious and comfortable.

Plussat: The location is perfect for the train station & walking into Redditch, very clean & comfortable with a lovely breakfast, on teh whole a great visit

Miinukset: having to keep the window shut at night becasue people smoking & talking outside

Plussat: Great location, the young lady behind the front desk gave us a late checkout which was nice. nice clean room, I liked that there was an ice machine downstairs. Breakfast was nice. And easy parking when we were there

Miinukset: Quite expensive for somewhere with just a little bar and a few tables downstairs.

Plussat: Clean Bright good location

Miinukset: Nothing

Plussat: Aamupala loistava. Muutkin ruokailuvaihtoehdot hyviä. Sänky erityisen mukava. Sijainti kätevä; kävelymatka lentoterminaaleille.

Plussat: Was good location and good access to NEC and airport

Miinukset: Expensive for one night, small room but clean, breakfast poor quality. I was in ibis so not sure what ibis budget would be like!

Miinukset: Having requested a quiet room away from the lifts it was disappointing to discover the room was right near them! On checking out the member of staff was talking to a colleague behind him & didn’t even acknowledge us

Plussat: Siisti paikka ja huoneet.

Miinukset: Aamiaisella oli vaikeuksia saada kahvia, koska kahviautomaatit eivät toimineet kunnolla. Aamiainen hintaansa nähden ok. Illalliselle ei kannata mennä kiireellä. Palvelu oli tosi hidasta. Ruoka oli syötäväksi kelpaavaa.

Plussat: Sänky yllätti positiivisesti, sain nukuttua hyvin!

Plussat: I only had a continental breakfast as I ate at 7.15, but judging by what others were eating the rest of the fare looked good.

Miinukset: I was perfectly satisfied with my stay and was particularly grateful for the help given by staff members when I had some difficulty with the door key (card) system.

Plussat: Restaurant was better than expected. Rooms basic and you don’t go for the view from your room but good standard hotel for a short stay when all you are doing is sleeping there.

Miinukset: Rooms basic but clean and comfortable and the view was a car park. But not staying there for a view.

Plussat: Location was unbeatable, staff were great, food was nice.

Miinukset: Bed was very hard, bathroom not nice, I would dread to see the budget rooms! Wouldn’t stay again.

Plussat: Very friendly staff and overall cleanliness of hotel was excellent

Plussat: The breakfast and the room

Miinukset: No bottled water in room - not everyone drinks hot drinks! The price of the room - £220 for one room one might one person was extortionate

Plussat: Lovely sized room and surprisingly big bathroom! Very clean and organised. Comfortable bed and good range of TV channels. Wifi connection was fast and accessible everywhere. Loved the breakfast, lots of choices for all preferences. So worth the cost and location is great!!

Miinukset: Not enough information in the room. It would be nice to have breakfast times, the lunch and dinner menus for the restaurants on hand to check.

Plussat: Location was good, 2 mins walk to town centre shopping

Miinukset: The room was very warm throughout our 2 night stay. Air con in room wouldn’t reduce from 19•c, felt like we were entering a sauna coming in from being outside. As we were on a high floor we weren’t able to open the windows.

Plussat: Fab stay and we was on the 16th floor

Miinukset: We stayed o 15th floor suite, bathrooms are very standard

Plussat: Lovely breakfast, good location, friendly front of house staff but hard to reach reception by phone in room

Plussat: Quality all round

Plussat: First time staying reception staff very professional but very friendly and very polite. Room was excellent thank you for making our stay memorable.

Miinukset: The only thing to loose down hotel was catering staff with a bad attitude. We were told they were understaffed. We work in catering industry and definitely know the feeling but there was a few issues health and safety hot food from kitchen to service walking through customers eating and walking around. Running out of food on service and your customers having to wait up to 10 minutes or more for it to be replenished tables not being cleaned and reset quickly enough when serving beverage at tables not making sure the they bring simple things like milk and teaspoons and no dishes for people who wanted cereal and cups at coffee machine still having lipstick marks on them. Appreciate staffing problem but there attitude to customers asking for simple things was unacceptable especially as they are paying for there service. Also a mistake made no food allagen was displayed eg. Pepper in mushrooms? Otherwise wise your hotel was 10 star.

Plussat: Kaikesta

Miinukset: Kokolattiamatosta

Plussat: Location Room size

Miinukset: TV did not work Bed too soft

Plussat: Location, room size and overall ‘feel’,

Miinukset: I had hoped that a hotel of this quality could provide better coffee at breakfast than the machine was capable of.

Miinukset: The staff were poorly trained and inefficient

Plussat: Spacious and comfortable room Excellent value for money

Miinukset: Ordering room service and having to go to reception to pay before it was accepted.

Plussat: Great Location, Staff and Breakfast

Plussat: Nice hotel, but rough location.

Plussat: Quite and easy to register with friendly staff.

Miinukset: Poor lighting in the room.

Plussat: Henkilökunta oli erittäin ystävällistä ja paikat siistit. Taksi oli helppo tilata

Miinukset: Aamiainen oli todella suppea, eikä se sisältänyt itse aamupalaa juuri lainkaan. Pelkkää sokeria ja vehnää, ei kananmunia, leikkeleitä, puuroa, tai muutakaan terveellistä. Jonkinlainen kuntosali olisi löydyttävä.

Plussat: Staff were very friendly and helpful. Beds were super comfy . Breakfast all that we required. This hotel was of a very good standard offering superb value for money. Thank you.

Miinukset: It was further away from the NEC that I had expected, however this was easily resolved by the excellent and reliable taxis on average £5-6 very reasonable.

Plussat: This is probably my 3rd or fourth review of this hotel and I cant rate it enough. Anybody that gives it a bad review must be expecting the Hilton I honestly cant say anything bad about it. The rooms are spacious comfortable and can be as warm or as cool as you want. The breakfast has a great selection and you can definitely fill up before your day ahead. The location isnt the nearest to any shops etc but as long as you make sure you have everything you need before getting there then you will have a great stay

Miinukset: Nothing

Plussat: Siistit huoneet ja hyvä sänky

Miinukset: Aamupala todella suppea. Viimeisenä aamuna mm. jogurtti loppui kesken. Sijainti melko syrjässä. Lähellä ei ole ruokakauppaa eikä pankkiautomaattia.

Miinukset: The room wasn’t clean I booked a room for 4 there was no bedding or bed made up. The plates at breakfast weren’t clean, there were no knives, the coffee was cold and there was poor selection of food. I told the staff when I was checking out but all he could say was oh!

Plussat: Staff friendly

Miinukset: Walls next to desk had tea and coffee splashed all over Air con made a constant loud noise all night

Plussat: Great location for the NEC although you'll need to get a taxi or drive as it's too far to walk. Having said that you'll enjoy a quiet stay away from the airport. Very clean, pleasant staff and comfortable. Bonus Owl pub next door.

Miinukset: Receptionist forgot to tell me there was an £8.00 parking charge but this was all rectified by the friendly manager after the event.

Plussat: Location

Miinukset: Not much bacon left at 9.15

Plussat: Staff helpful Convenient for NEC

Plussat: Siistit huoneet

Miinukset: Aamupala yksipuolinen

Plussat: As above.

Miinukset: Y Breakfast was disappointing, cold plates and Very limited hot food !

Plussat: The grounds were amazing as were the staff! Just felt the rooms were dated although spotless!

Plussat: Staff were nice and helpful

Miinukset: Breakfast was bad, everything tasted like it had been out for hours, despite us being there early We booked a deluxe king room and was charged a hefty price for it - it was terrible - small, two beds that were barely bigger than singles - it was a family room? I certainly asked for a double. I have paid a lot less for better standard rooms. The staff even remarked that the standard rooms, deluxes etc were all the same room but different prices!!!! Disgraceful considering the price. The hotel itself is very dated and in need of some repair - how they get away with charging what they do is beyond me. I complained and was given a complimentary breakfast...only to be charged this when we checked out, together with a 5% service charge for the restaurant that evening that was not seen anywhere on the bill i signed. We went back and asked for a refund and this was processed however it still hasn't reached my account. Would definitely not recommend this hotel.

Plussat: Lovely setting

Miinukset: We were woke up early with noise outside the window it was petrol leaf blowers and a generator

Plussat: They had all the normal cooked stuff, but also had the muesli and bananas for us on carnivores.

Miinukset: I didn't see the herd of deer this time, too many golfers frightened them off i think

Miinukset: Luke warm breakfast not to my liking. Only one bedside cabinet and light. Bed should have been a large double, it was in fact only a double. Poor sealant in shower.

Plussat: Good variety of options for breakfast

Miinukset: Had to make own tea/coffee - not exceptional quality! For some reason had to wait to get authorisation code from my business card provider - not sure if this was Marriott policy or my card holders suffice to say i gave my personal card at checkin as the staff could not go through process and they accidentaly debited my own card (although it was credited back) this was not very slick.

Plussat: Excellent range of food for breakfast.

Miinukset: Rooms are not very soundproof. I was kept awake by a loud group next door.

Plussat: Very clean and comfortable

Miinukset: Room booked for 3 people. Only 2 cups in room for tea and coffee and 2 glasses in bathroom. Appears room not set up for booking. Had to request additional cup x2 before it was bought by a very helpful lady from house keeping

Plussat: The breakfast was superb, the leisure club was great and the late check out was great, overall a superb stay with kind and friendly staff.

Plussat: Breakfast was ok - but now coffee is help yourself from an urn and every morning it was stewed. Appears to me they are cutting costs but still charging the same rate Staff were excellent and friendly

Miinukset: Breakfast Cheeseboard had two small pieces of cheese and 3 grapes Not acceptable for this class of hotel