Birmingham hotellia

Plussat: Breakfast and location

Miinukset: The smell of humidity and musty all over the hotel is very bad annoying and uncomfortable

Plussat: Location was excellent and check-in was good. Bed was very comfortable and room facilities fine except for the stuff that did not work (see below)

Miinukset: First room (212) we had the heating was impossible to control. The temperature was up to 24.5 degrees when I had to ask for a a fix or room change (it seemed like the temperature was trying to get to 35 degrees!). I have had trouble before were hotels seem to install stupid heating systems which are overly complicated to control. Why? are you concerned that someone will want it a bit warmer or cooler? Anyway lady on reception organised a change of room which was comfortable and heating controllable. TV did not work in room 301. Could not be bothered to complain, just mentioned it a check-out. Parking charges £16.00 a night for a Hotel guest are disgracefully high and would be a significant negative to returning.

Plussat: The young blonde girl at reception with glasses. Really nice and she’s stunning.

Plussat: The pool table and the PS4 facilities.

Plussat: Bar was lovely and cosy feel to the whole place. Friendly staff who dealt with everything well! Good breakfast!

Miinukset: Beds a little on hard side but comfy enough for a short stay.

Plussat: Hated it. Worst place. Never booking again

Miinukset: Everything.

Plussat: Fantastic hotel in a great location near New Street. The facilities are modern and top notch given how much it is per night. The staff really set this place apart, super friendly and at hand to help with whatever you need.

Miinukset: Jouduin perumaan ensimmäisen yön, koska jouduin jäämään Telfordiin. Rahoja ei palautettu, mutta sain sentään aamiaisen.

Plussat: The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be.

Miinukset: The room was very cold in the morning however it did snow over night and the beds were not partically spacious

Plussat: For the price, I would have expected more. It was clean and basic.

Plussat: The whole package, from the staff to the great accommodation.

Miinukset: Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.

Plussat: On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket!

Miinukset: Staff were extremely unwelcoming and not usefull in the slightest

Plussat: the heating,as it was very cold in birmingham city that day we was their

Miinukset: no where to park!!!!!!!!!!!!!!!!!!!!!

Plussat: The room was very clean and well presented and very quiet. Coffee & Tea available.

Miinukset: I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.

Plussat: Nice and friendly receptionists

Miinukset: I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.

Plussat: The location of the hotel is a short walk from the staion and from the bull ring

Miinukset: The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel

Plussat: Pidin huoneen siisteydestä ja tyylikkyydestä.

Miinukset: Nettiyhteys huoneeseen oli maksullinen. Olisin myös toivonut adapteria huoneen vakiovarustuksena.

Plussat: the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring

Miinukset: although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)

Plussat: The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )

Miinukset:

Plussat: The location is very convenient and the area seemed generally safe. It was under a ten minute walk to train station, bullring and Mailbox district. The decor is fresh, new and well maintained. I was impressed how much they seem to have invested in lighting. It was quite sophisticated and for a small room there were several different options and it created a relaxing environment. They are a green hotel and leave reminders to switch off lights and reuse towels. It was good to see that they care about our environment. Overall, it is great value for money and I would definitely stay here again.

Miinukset: The room seemed really clean except for the floor. It wasn't exactly dirty, it just didn't seem like it had been swept properly. The shower unit was a bit weird as it is separate from the toilet and the door is opaque and opens up right into the bedroom. This wouldn't be a problem for a solo traveler or a couple (to be fair this was a room with only one double bed) however I'm sure in some situations this would be awkward. However, these are really minor things and really didn't bother me. The pros definitely outweigh the cons for this hotel.

Plussat: Needed a hotel near the town centre for a trip to the Christmas markets

Miinukset: There wasn’t any toiletries for the bathroom. Shower smelled like it hadn’t been aired in a while. Toilet smelled like somebody had been smoking in it. However comfortable nights sleep and room served its purpose

Plussat: Location was excellent and hotel very clean

Plussat: Beers in the walk-in fridge and an honour system. The lobby had good food and the OJ was chilled

Miinukset: Probably could have stocked tomato juice, cranberry juice and apricot and coconut. They upped the price extensively while the Ashes was on (fourth day)

Plussat: Location

Miinukset: Very basic, doesn’t even have shower gel. Poor views

Plussat: room fullfills the expectation of "just sleepover", bed as hard as I like. Always clean, room service every day. New towels if you want too but for environment safety every 2 or 3 days might be enough ;-) The hotel is closed to the city center, about 10min to walk to the markets and Bullring shopping center. Very closed to the gay area around Hurst Street with many bars and clubs. Always reasonable prices for the rooms.

Miinukset: never had a problem with anything in this accomodation, im frequently there and always happy with. It´s just a budget hotel, not luxery, so do not expect that. Best to younger people.

Plussat: Hyvä sijainti, mukava henkilökunta

Miinukset: Vanhat, nuhjuiset huoneet

Miinukset: the bed was very hard and the non slip flooring outside the shower is not non slip trust me .booked a triple room on this site for 29 nov ,when i arrived at hotel they had me booked in for 29oct .staff sorted it qiuckly but ended up in a double room.have used these hotels all over europe with no problem.

Plussat: location & car aprking

Miinukset: no tea/coffe facilities in room

Plussat: Walking distance to the city centre

Miinukset: Cell-like room had a dirty floor and was uncomfortable

Plussat: its locality to facilities. Breakfast ok,

Miinukset: It was very very basic, no phone, all little things you expect you had to pay for. not very clean (walls, shower cubicle) just felt like stayed in youth hostel. But get what you pay for.

Plussat: The location us good, pretty close to city center. The price is very fair.

Miinukset: But the temperature of the room is very low, i almost got frozen. There is only one socket in the whole room which disappointed me most!

Plussat: Hyvä palvelu.

Miinukset: Huone on erittäin ahdas, vastaa hostellitasoa.

Plussat: Quick check in/out, clean simple room, excellent bed, central location near Chinatown and the Mailbox for eating and nightlife

Miinukset: Its a bit basic but good value, room layout is a bit like a view of the future from 1965 but it has a futuristic charm

Plussat: Clean functional hotel, similar to Ibis chain. Close to city centre & station

Miinukset: Perhaps not the best of areas, or access (subways) for women travellers, however taxi costs reasonable.

Plussat: easy no fuss practical

Miinukset: not enough staff on for the breakfast rush

Plussat: Clean hotel with good facilities and ideally situated

Miinukset:

Plussat: children eat free and pets welcome

Miinukset: the room was cold and had marks on the walls

Plussat: The bed was very comfortable. The bathroom smart.

Miinukset: Having breakfast in our room due to coronavirus . Not the hotels fault.

Plussat: I looked through the window and see the airport the room was very good

Miinukset: not a thing

Plussat: Spacious room for organizing repacking to travel. Sufficient places to sit at dinner for a single person. Excellent personnel response in replacing burnt out light bulb. Location wrt airport and railroad. Value based on my particular reservation was good. I was paying out of personal pocket. But I would return for the same price. No bright LEDs to disturb my sleep Nice breakfast.

Miinukset: Nothing bad No sign if water in fridge is free (many hotels charge for this) I would like decaf earl grey for room to help sleep Burger at dinner. Glad that this was well-done. But the bun was very dry. Needed a nice sauce to make it all more moist and flavorful. Restaurant did not seem to know if a British beer: ale was available. Yes I liked the ale provided but the server did not know about it. It would be good if there are real British ales on tap instead of the usual corporate beers. Is it possible to get United miles for staying at Novotel? This Would influence my decisions. John Taylot

Plussat: Very difficult to grade this as we are in the lock-down process with corona virus other than to say very well looked after under the most difficult of circumstance

Miinukset: nothing as we are under a lock down

Plussat: Proximity to the airport

Miinukset: Nothing

Plussat: We had an early morning flight, so being just across from the departure area was hugely convenient. Check in and check out were both quick and convenient.

Miinukset: The rooms were reasonable, however couldn't be described as spacious. For the price and convenience this wasn't unexpected though.

Plussat: Convenient to Birmingham Airport! Great for early morning flight. They even gave us our b'fast in a bag the night before since our plane left before the breakfast opened. We have traveled a bit, but never in a place where we needed to insert our card into a slot to turn on the lights. Guess that is well known, however was not by us. Helpful housekeeper showed us. Very convenient to have USB charger for electronics.

Miinukset: Huonevaraukseeni otin aammiaisen joka alkoi 5am ja oli aikainen lento. Menin 5am aamiaiselle, mutta aamiainen ei ollut vielä valmis ja hämmästelin asiaa kysyessäni, he pahoitteli ja sanoi ”muutama minuutti” niin valmistuu. Kului puoli tuntia eikä aamiainen valmistunut ja minun täytyi lähteä etten myöhästy koneesta. Olen todella närkästynyt koska päivä alkoi näin amatöörimäisesti hotellin puolesta !

Plussat: staff was very helpful and friendly

Plussat: Friendly and helpful staff. Nice room with comfy beds. Good location right opposite the exit from the arrivals area.

Miinukset: It was not easy to locate the entrance to the hotel. I had to drag heavy cases up a no entry ramp in the rain to find the entrance. More signage visible from the airport arrivals exit would be helpful.

Plussat: Hotel as expected, staff very helpful, drinks and meals expensive but only to be expected on an airport site. Didn't have hotel breakfast as too expensive when you can get two good breakfasts at Frankie & Benny's in the airport for the same price as one in the hotel.

Miinukset: Access to NEC and Birmingham centre.

Miinukset: quality of breakfast not as high as the last time I stayed with you three years ago. Sorry.

Plussat: The location was excellent for the airport along with the quick tram link to the NEC and train station.

Miinukset: The rooms were freezing!

Plussat: Great location for airport and NEC events. Restaurant on site and bar open 24hours. Good for business, leisure or family stays. Staff friendly. Very accommodating and would definitely stay again. No noise heard from the airport.

Miinukset: Our allocated room smelled of smoke and they changed our room immediately and apologised.

Plussat: I loved how convenient is was to get to the NEC and airport from the hotel. It was stress free and swift.

Plussat:

Miinukset: Room very basic and poorly decorated, no air con or fully opening windows

Plussat: The staff very helpful

Miinukset:

Plussat:

Miinukset: Car parking

Plussat: Proximity to Terminals and comfort of rooms. Check in and out times were excellent too.

Miinukset:

Plussat: near airport

Miinukset: no sauna, no fitness, quality of food

Plussat: Wonderful Room Wonderful View Wonderful Spa!

Plussat: We stayed at the beginning of the Coronovirus outbreak (a few days prior to bars, restaurants, theatres etc being closed). It was St. Patrick's Day and they had an excellent Irish trio playing during lunch. We enjoyed listening to them over a drink. The hotel was fairly quiet so plenty of space. We were pleased that due to the CV virus the traditional buffet breakfast had been replaced with waiter service. The friendly staff coped well with the change of routine & the breakfast was excellent. We were attending a concert at the Symphony Hall & the hotel was next door (linked by a walkway) & close to restaurants on canal/Brindley Place. Due to CV outbreak didn't use pool/spa so cannot comment.

Miinukset: Bar prices a bit steep. Dirty windows in room spoilt the city view but probably unavoidable due to lots of construction work on adjacent site

Plussat: Everything.. room was perfect booked a twin room with view. We got put into a nice corner room with a view over the canal. It was for my mum's 65th birthday and the hotel put balloons and a welcome plate with chocolate on which was on their own accord so that was a really nice touch and made the trip that extra special. Check in process is a breeze as always. The hotel is spotless wherever you go, staff are really friendly and polite and welcoming. Didn't visit the pool this time round and no breakfast in the room rate but have experienced these both before and can say there both amazing experiences. Thank you again for a wonderful stay Hyatt Regency!

Miinukset: Only complaints were being woken up at 6am with the construction work outside but that's not the hotels fault and that the heating/air con just kept coming on even when turning it off so it was a bit noisy in the room through the night. The 8 out of 10 scoring for this stay is due to the lack of quality sleep and that only

Plussat: Everything!

Miinukset: Nothings

Plussat: We stayed here mid March and although the restaurant did not open in the evening because of the location there were plenty of restaurants still open near The Mailbox. Leisure facilities were excellent- the best swimming pool we have used in this country,

Miinukset: Nothing

Plussat: Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff

Miinukset: The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!

Plussat: The bed was really comfortable and the hospitality was amazing

Miinukset: If the pool stayed open a bit later

Plussat: Erinomainen sijanti, joskin parhaillaan isoja rakennus ja katuremontteja hotellin ympärillä menossa

Miinukset: Hieman väliinpitämätön kohtelu vastaanotossa. Consiglieri palvelut ulko-oven ulkopuolella. Herätti hämmennystä

Plussat: The location is perfect, rooms lovely. The main reception is superb. Loved the outside bar attached to the hotel. Porters and reception staff excellent.

Miinukset: We booked 2 twin rooms many months in advance, but arrived to find one was a double. We got a pretty uncomfortable fold up bed which was disappointing.

Plussat: Excellent service

Miinukset: Nothing

Plussat: Well appointed and central location

Miinukset: However you look at it £170 can get you overnight anywhere

Plussat: very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems.

Miinukset: too much chlorine in the pool and jacuzzi

Plussat: Late check out at 12.00, which means you can have a lovely lie in

Miinukset: Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.

Plussat: Easy walk to NIA. Staff always polite & friendly.

Miinukset: Nothing

Plussat: Good staff

Miinukset: Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!

Plussat: helpful porters at the entrance and the pool.

Plussat: Excellent facilities Comfortable bed overal good

Miinukset: We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.

Plussat: Dining room staff excellent all staff very helpful

Miinukset: Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great

Plussat: I liked the staff and the clean and comfortable rooms

Miinukset: The food was cold and disappointing

Plussat: Great location, staff very helpful

Miinukset: The hot breakfast was below the standard I expect for the Hilton.

Plussat: Staff were friendly

Miinukset: Lobby and public areas were nice but rooms are very run down and in need of attention

Plussat: The price was excellent and included breakfast and free cancellation.

Miinukset: The room was basically fine but I feel that all the bedrooms could be given an update.

Plussat: Ideal location for the nec. Offers a curtesy bus to the train station.

Miinukset: Nothing

Plussat: Hotel and near to venue

Miinukset: nothing

Plussat: Room service was excellent!

Plussat: All staff I came into contact with, the checking- in staff and particularly the concierge staff were excellent, pleasant and extremely helpful.

Miinukset: Obviously, as it is near the NEC it was quite crowded and noisy in parts/

Miinukset: Heating did not work very good,only cold air and it was -6 outside.

Plussat: the late bar and the variety of the restaurents

Miinukset: the cost of the restaurent and the fact that a service charge was put on the bill automatically.....even though it was a self service meal??

Plussat: Everything was very nice,the staff were friendly and helpful. The hotel was only about 10 min walk from the nec.

Miinukset: The meals were a bit to expensive.

Plussat: the menu choice and the food and service in the restaurant was excellent, the rooms were very comfortable as well.

Miinukset: When I was arriving to find the hotel (however it was in the darkness) I felt that there could be better directional signage for the hotel on the surrounding roads.

Plussat: leisure facilities, close to nec

Miinukset:

Plussat:

Miinukset: We booked the hotel because hotel had a multi-million pound update. Unfortunately we were put in one of old rooms not refurbished. The hotel accommodated us when we explained we booked the hotel on-line because of the refurbishment and we were moved to a more suitable room

Plussat: swimming pool

Miinukset: the room was a bit shabby -bathroom the guy next door smoked hanging out side the window and there were tab ends all over the flat roof outside It was not as nice as the other 2 stays

Plussat:

Miinukset: Our room was booked from 3pm, but there was no twin room ready when we checked in at 4pm, yet they wouldnt allow us a late checkout either, that was unreasonable. Also, food was a v basic bar menu, or a la carte expensive fine dining or the middle option was a buffet which costs £33 per head and was a total rip off. A glass of wine ws £7.95. Do not recommend eating here. Although breakfast was included in our rate, we couldnt pay the £3.50 tray service to have it delivered to our room, we would also have to pay an additional £20 for the breakfast!! I think the website should inform you of this and I think it is unfair.

Plussat: Location - Near NEC and Birmingham Airport

Miinukset: Rooms tiny with single bed up against wall. No Aircon and advised not to open windows as the Mosquitos will come in. Restaurant expensive for extremely average food.

Plussat: Very friendly welcome from staff and spotless studio room. Really comfortable and we slept well. I was worried that it would be noisy but we heard no sound from other guests or the road. The room had everything we needed.

Miinukset: The location is very good from the perspective of getting quickly to other places - 5 minutes to the Bullring. But the immediate area is run down. I was happy to stay as a couple, but I would not stay there as a lone female traveller. When I travel for work. That’s a shame as the property and staff are really good. I would stay again with others.

Plussat: Location Size

Plussat: A nice little apartment. Turn left and you are 3 minutes walk to a lovely Indian restaurant and The O2 institute and turn right out of the hotel, across the road, up the steps and you hit the town centre. Very convenient.

Miinukset: We have stayed before and had breakfast included in the price. This time it was more expensive and they told me breakfast wasn't included in my bill so it worked out quite expensive.

Plussat: Good location.

Miinukset: Room was worn marks all over the walls, hair all over in the bed sheets. Blood on the pull out bed.

Plussat: Uudehko majoituspaikka hyvällä sijainnilla. Kaikki toimi moitteettomasti. Suosittelemme.

Miinukset: Kallis aamiainen ei houkutellut.

Plussat: Great studio, very clean and all we needed for a one night stay

Miinukset: Nothing

Plussat: Great location and the apartment had everything that we needed for a one night stay

Plussat: From reception to maids, they attended to every request, very friendly and very professional. Was a highlight of our stay the service that was provided.

Miinukset: Dust on top of head board of my bed. But apart from that the facilities and service and stay was positive

Plussat: Great location, great comfy bed, good bathroom, good values.

Miinukset: The room service charge at £5 pp is hefty so went down to collect for myself.

Plussat: Cleanliness, efficiency, price

Miinukset: Room too warm

Plussat: it was a good sized room for us with 14 months old son. it was for disabled people butwithout a bathigh tub but we were happy with the room size.

Plussat: Easy and convenient

Plussat: Powerful shower, convenient location, good breakfast and friendly staff. Car parking facilities available for free.

Miinukset: Small rooms, thin walls and loud. Could hear other guests from the corridor and neighbouring rooms. Not very modern, room looked worn out.

Plussat: larger room. Location, Parking.

Miinukset: Food average. Breakfast seating squashed.

Plussat: good location, helpful staff

Miinukset: small room, big bed

Plussat: arrived late at night after a very long drive down from Glasgow, ran the water to get a wash and the water was brown, so went to bed unwashed, room was extremely warm couldn't open window, next morning same thing, water in both sink and shower brown, water in the toilet bowl was also brown, left without cleaning teeth etc, put me off my breakfast, defo won't go back, same because its a good location and I use booking.com very often

Miinukset: Clean water

Plussat: the room was much smaller than we anticipated but everything was there, functioning and clean. Staff hit and miss, we arrived late and the guy on reception did not seem very happy to see us! other staff were lovely so maybe he was a one off? overall good for the price but i would definitely upgrade if you are staying for any length of time

Miinukset: staff could have been friendlier, the room was tiny!

Plussat: I ended up having to stop an extra night and did not want the hassle of moving rooms. The staff made this very easy for me, not least a member of staff from housekeeping (I think his name was Rob?) I didn't need my whole room cleaned as I'd only been there a short time but he was extremely attentive and made sure I had everything I needed by way of toiletries, towels, bin emptied etc. His customer service skills are of a very high standard so many thanks for making my stay as straightforward and comfortable as possible.

Plussat: The hotel is well placed for the City. Staff were friendly and the service was excellent. Rooms were well decorated, furnishings were of good quality. Hotel was very clean.

Miinukset: Quality of the evening meal was a bit disappointing

Plussat: The room was comfortable and well-equipped and the general standard of sevice was very good. Fodd was good and reasonably priced.

Plussat: The room was comfortable and very clean. It was an outside room so was also spacoius. Car parking was simple and easy to access.

Miinukset: People in next room returning at 2 am and making a lot of noise and laughing. Not a fault of the hotel but still irritating. My 2 cups of tea at breakfast were from the bottom of the pot and were not very hot.

Plussat: Excellent service. Room lovely. Food was very good. Nothing was to much for the staff, they catered to our needs.

Plussat: We took our 2 grandsons and it was ideal to have 2 adjacent rooms. The breakfast was varied and well cooked.

Miinukset: Pillows were quite hard and the rooms were very hot.

Plussat: Friendly staff, good location, good service, easy access to public transport with a direct bus to the city centre outside.

Miinukset: The interior was dated, but to be fair this is a common problem with British hotels, the room was very small and the curtains needed replacing, there was some exposed pipe work in the bathroom that could have been painted.

Plussat: nothing in particular

Miinukset: the single rooms are very small

Plussat: Reasonable quality of food.

Miinukset: Slightly run down feel to the hotel. Rooms are small and odd shaped being built within a circular tower. Small menu choice in restaraunt for a hotel of this size. Typical city hotel - expensive for what it is.

Plussat:

Miinukset: My room was 70's retro

Plussat:

Miinukset: room outdated

Plussat: Location

Miinukset: Should of complained but the bed was so uncomfortable felt like springs were gone we both kept rolling into middle of bed and didn't get much sleep or a, decent llie in

Plussat: Nice clean and comfortable rooms , very helpful staff ,

Plussat: Super location and excellent to stay in

Miinukset: Nothing

Plussat: Location really good. Excellent food.

Miinukset: Hotel decor somewhat tired. Bed was uncomfortable and not improved by mattress. Shower was poor

Plussat: Lovely hotel and breakfast

Miinukset: Due to road works in Birmingham it was difficult to access the hotel.

Plussat: The staff were exceptionally accommodating. Staff member at reception Ricky in particular was amazing - his customer service and assistance extended beyond our stay. When I discovered to my horror that I’d left some jewellery in the ladies in reception area he arranged for it to be safely returned to me. Hotel location was perfect for our business event, we’ll continue using this hotel for future events.

Plussat: Good value rooms and included full breakfast

Miinukset: Hotel is in need of some TLC and getting to it was not simple due to road works!

Plussat: The staff - nothing was too much effort

Miinukset: Very shabby hotel in great need of an upgrade

Plussat: Oriental brasserie was unusual & food was excellent

Miinukset: It was a little hard to find

Plussat: How accessible the station, NIA etc were to us

Miinukset: Taxi company used by hotel (Falcon)

Plussat: Room was very comfortable, staff very helpful.Good experience.

Miinukset: Cuisine choice was limited.

Plussat: Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.

Plussat: Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter

Miinukset: Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here

Plussat: Sijainti erittäin hyvä.

Miinukset: Huoneet enemmän tai vähemmän kulahtaneita.

Plussat: Sijainti erinomainen, kaikki sujui mutkattomasti

Miinukset: Huoneessa jonkinasteinen homeongelma johon silmät reagoivat.

Plussat: The location was very convenient

Miinukset: Rooms were very hot and the breakfast was so expensive that we went elsewhere

Plussat: The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful.

Miinukset: The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.

Plussat: Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.

Miinukset:

Plussat: the wonderful Italian Restaurant across the way!

Miinukset:

Plussat:

Miinukset: The rooms were not how I imagined from the pictures or describtion

Miinukset: Bed

Plussat: Modern hotel near the centre of Birmingham managed by a respected chain with generally good rooms. However, things are looking a little jaded and the location is right by a busy Birmingham intersection so don’t expect idyllic views!

Miinukset: I was invited to upgrade by email prior to check-in for a fee - but on arrival no-one seemed to know about it and it was not processed. The property itself is generic Radisson but for the price, I did expect a little more from the front-desk staff who seemed disengaged and uninterested. I had to ask for the wi-fi password and did not know where breakfast was served.

Plussat: Great location and absolutely gorgeous hotel. We had breakfast in the morning and that was brilliant. My boyfriend proposed to me on Friday night when we went out so it was lovely to come back to such a nice hotel and even have a really relaxing breakfast in the morning.

Plussat: Kaikesta

Miinukset: Kokolattiamatosta

Plussat: The night porter, maintenance and Breakfast staff were polite and friendly and the breakfast was good.

Miinukset: Reception on arrival were very miserable, mini bar was warm, room card kept cancelling. The hotel was fully booked with Christmas parties so some very loud brash people.

Plussat: The bed was very comfortable and I enjoyed the view from the 9th floor.

Miinukset: The cleaning staff did not knock before coming into the room. The room was poorly decorated.

Plussat: The location was perfect beside the train station and the shopping area I got a room on the top floor

Miinukset: Nothing

Plussat: Location Room size

Miinukset: TV did not work Bed too soft

Plussat: Stellar visuals of the hotel, room interior and room view. Very professional, friendly and accommodating staff. Central location and close to the station. Luxurious bed and city skyline views. 100% will stay again.

Plussat: Location was great. Staff in general were well mannered. Up to 18 floors. Has a gym, but didn't get to see it. Well sized rooms also. Shoe machines on the floors along with ice.

Miinukset: I have to say I love the Raddison blu brand but this will now be the 1st of two lower than average reviews I'll be writing. First of all I felt lucky and a little excited to get a good deal of £88 per night (with breakfast) as apposed to the £150-£170 most sites were advertising (including Raddison blu on their club Carlson membership site). It started with the arrival with my colleague, a small lobby for the size of the hotel. No one there at first but they came out seconds later so it wasn't too much of a problem. We explained to the front desk that I had booked the rooms for two of us, but rather than looking it was assumed it would be under separate names. Could have been my fault so I'll let that go. We then both checked in, only to find that both rooms were under my name. This was done quite fast, which was good and we were sent on our way with a brief explanation about the breakfast in the morning. Missed the offers that were on hand and not valid at check-in so no upsell. Had they asked we would have taken one of the offers. I did show my club Carlson card and asked if there was anyway of upgrading as to which she said "I'm afraid not as the hotel is fully booked". Which was understandable (remember this part!). I was getting myself together at the reception desk, at which she thanked me. She then thanked me again and gave me a look to say do that somewhere else! I looked around and saw a queue behind me, which I was surprised as there was no one there when we arrived. I apologised when I left the desk but left with a slightly sour taste in my mouth. I then went to my room which smelt of cigarettes. I wasn't sure whether someone was taking a chance on smoking in their room or it was a stench in the actual room. The carpet had stains that seemed well embedded (my colleagues room looked as though blood had been engraved into the carpet with stains too!), the tv had very poor reception (so that was the Brits out of the window). Bathroom was a good size and clean, so was the room in general. But lacked any homely or business feel.

Plussat: I was passed out drunk in my room after a somewhat heated exchange wit my partner. She for reasons only known to whatever deity you pretend to pray to elected to come over. This was an excellent choice assisted by the staff of the Radisson blu hotel.

Miinukset: I have to use a key card to access my floor, its a layer of security that is utterly redundant.

Plussat: Location and the views from the room (stayed on the 15th floor). Cleanliness of the rooms (althought there was quite alot of dust under the luggage rack in the room) and the hotel in general, it is obviously well looked after. However no newspaper was delivered to my room as requested.

Miinukset: Staff are not particularly efficient. At check in, we checked into 2 rooms, one at 1pm and the other at 10pm. Having told the receptionist that we had already checked into a room earlier on in the day she still proceeded to spend the next 5 minutes telling us about breakfast, spa facilities, the gym etc. which we had already heard when we checked into the first room. When we checked into the first room, the receptionsist could not find the booking, even though we tried on numerous occasions to give him our booking conformation with the booking number on it. At breakfast, had eated the rest of our breakfast and were still waiting for 2 fried eggs.

Plussat: We enjoyed the view from our 6th floor room, it was above the traffic so it was very quiet, hotel quiet too even though it was busy, staff were very pleasant and polite.

Miinukset: Chair in our room was very wobbley, asked for aioli (on the menu) with our chips but got tartare sauce (in the bar), would have appreciated more pillows.

Plussat: Nice Windows and views to the city

Miinukset: non

Plussat: Room was spacious and bed comfortable

Plussat: Front desk henkilökunta oli ystävällinen ja palveleva.

Miinukset: Huoneen ilmastointilaite katossa vuoti vettä. Laite saatiin korjattua seuraavana päivänä.Italialaisen ravintolan palvelu erittäin hidasta vaikka ravintolassa ei ollut paljoa asiakkaita.

Plussat: Hotelli oli todella siisti ja sijainti oli myös todella hyvä. Henkilökunta oli mukavaa ja palvelu pelasi.

Plussat: Very modern hotel, stylish and very comfortable beds, superb views of the city from the room, and central to all attractions, perfect location for theatre goers

Miinukset:

Plussat: staff very helpful and friendly,hotel clean and nicely decorated,rooms very nice,good sizeed bathroom

Miinukset:

Plussat: apart from the below mentioned the hotel was amazing and we would recomend it without hesitation to anyone. the front of house staff were very good and helpful. I work in customer service myself and it was nice for someone to 'go the extra mile' for me.

Miinukset: we ordered a double room. when we got to the room it was a twin. i approached the recption and the helpful lady told me there were no other double rooms but house keeping would go up and push beds together and re make. when we got back after the night out it had not been done.i asked the same girl in the morning who apologised and compensated me which was a very nice gesture.

Plussat: central and staff very friendly , and rooms very good in every way.

Miinukset: no

Plussat: i liked at how friendly the staff was

Miinukset:

Plussat: Corona breakfast was OK, Late checkout

Miinukset: Very soft bed, feels like a water bed.

Plussat: How local it was to my family

Miinukset: Nothing was to dislike

Plussat: Excellent for key worker working away.

Plussat: Walking area for my dog

Miinukset: Nothing

Plussat: Really comfortable stay. I came with my 2 year old daughter for New Years and it is a very family friendly hotel.

Miinukset: The hotel is very far from Birmingham city centre, about a 15-20 min drive and taxi fare is always over £10.

Plussat: I liked that the bedroom was clean and the beds were comfortable

Miinukset: The room was so cold !!! I had to request for a heater which didn’t heat the room up and the heat kept going off.

Plussat: The room was clean and the bed was comfortable, breakfast was lovely.

Miinukset: I have stayed at this hotel many times within the past year and every time I have had an issue with the heating not working, it is very annoying.

Plussat: the welcome was very friendly,use of pool very good,nice and warm in cold weather.

Plussat: Really cheap rooms. A nice place to stay. I would return.

Miinukset: Only downside was that were not given an option of a smoking/non smoking room and although I usually don't mind being around smoke the smoking room we were given was very stale. After returning to the room it always took ten minutes to get used to the smell of smoke. I know that cant really be helped too much but a simple air freshener in the room would do the job. Rooms could do with a lick of paint.

Plussat: Close to NEC and straightforward journey. Staff were so friendly and nothing was too much trouble.

Miinukset: Food in restaurant and bar expensive

Plussat: Very friendly staff, comfortable, great blackout blinds, very quiet rooms, despite weddings going on. Excellent gym and spa facilities. Good bus service into Birmingham.

Miinukset: Drinks and food a bit expensive, went to the nearby Harvester for a nightcap on our second night.

Plussat: Friendliness of the staff & spa facilities

Plussat: Fitness/gym facilities and pool. All staff very friendly and helpful

Miinukset:

Plussat: The room was very clean. The check in & check out process was extremely swift.

Miinukset: The bar was poorly stocked. The bar menu was not very inspiring.

Plussat: Modern, clean, friendly

Miinukset:

Plussat: It was good to find a hotel with a decent size sauna, swimming pool, steam room and a jacquzzi, all of which worked and were clean. The changing room were very very good for this type of hotel

Miinukset: The breakfast experience was a little poor on a quiet Saturday as there was only one staff member on and a lot of things had run out, cooked breakfast, crockery, glasses for juice. Although on a busy Sunday things were much better and almost opposite.

Plussat:

Miinukset: I booked stating that I wanted two rooms adjoining and that I was disabled and requested a ground floor if no lift. When we arrived we were down two flights of stairs round two long corridors before reaching our room. These rooms were not adjoining. I complained and was offered a room on ground floor but my other room was still on the other floor. I had telephoned the night before and confirmed my booking also to confirm adjoining rooms and was assured this would happen. We eventually got adjoining rooms on the following night. The staff were very helpfull but it would have been better without the hassel. The dining room again was poorly staffed. Only one waitress for all of the area. We were served once and then saw no one, we had to go looking for service just for a glass of water. The staff who were on were polite and helpfull. I probaly would use them again for ease of place for visiting Crufts, but would insist on talking to the manager in advance to make sure my requirements were dealt with correctly. My frinds were from the USA and I do not think they would recommend this hotel although often stay in Holiday Inns over there.

Plussat: Size of the room

Miinukset: Breakfast disappointing for a this level of hotel

Plussat: Great value Family room for 4, staff really kind and helpful, late breakfast

Plussat: Staff prefect, bed was comfitable, suite was generally nice. Almost spotless.

Miinukset: Outdated hotel, looks from the 90s 4* hotel, more 3*. No mention of a building site around the hotel and two Tower cranes.

Plussat: Good value for money.central location was great

Plussat: Hotel Bath sink and bath tub was clogs call for service they came late and did a temporary fixed and it work for a day and again it clogs

Miinukset: No parking facilities on premises and no refrigerator in room

Plussat: Lovely place, well located

Plussat: Large comfortable rooms, well heated and great bed

Plussat: Great, location, good food, and comfortable quiet room!

Plussat: the breakfast was fantastic.

Plussat: Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower.

Miinukset: Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.

Plussat: The location, comfort and cleanliness of the hotel.

Plussat: Hyvä hotelli keskeisellä paikalla hyvien kulkuyhteyksien päässä. Hyvä palvelu. Ystävällinen henkilökunta.

Plussat: Huone erittäin tilava

Miinukset: Suihku, mutta se ei ole hotellin vika, vaan tyypillistä Englantia että vettä tulee vähän laiskanlaisesti. Ilmastointi äänekäs

Plussat: Breakfast

Miinukset: Room was cold. Staff unable to get fixed so put up with it rather than repack and move.

Plussat: The breakfast was excellent

Miinukset: Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...

Plussat: Staff very helpful, nice location.

Miinukset: Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well

Plussat: Staff really friendly without fail.

Miinukset:

Plussat: very close to town centre

Miinukset:

Plussat: The breakfast was a huge potion and cooked fresh, however everything was deep fried including the mushrooms.

Miinukset: There was no heating in our room, the hotel was run down and dirty, the toilet and shower looked used when we arrived, there were sticky stains on the table in the room, when we asked for an additional blanket they refused but they did supply a heater, the receptionist did not understand me when we arrived, there is only on street parking which the local housing estate also uses.

Plussat: sTAFF WERE OK

Miinukset: I DIDN'T LIKE THE HALF USED BAR OF SOAP AND USED RAZOR IN THE SHOWER FOR A START

Plussat: Price.

Miinukset: No toilet paper in the room. And very dodgy area.

Plussat: Everything was Rubbish

Miinukset: They try to rip you off,

Plussat: Location

Miinukset: The room was not clean as expected

Plussat: Not much

Miinukset: Dirty an not comfortable

Plussat: The only thing I liked about the hotel were the staff who were very accommodating

Miinukset: The room had chewing gum and mold on the walls plus the shower flooded the bathroom floor

Miinukset: The price and location is great. Free parking if you can find a free spot. Hotel lobby and reception is really nice. The rooms are very basic like student accommodation... The bed is absolutely terrible... The bed has given me the worst back ever and you can feel the springs in your back. Other than that for £27 you can't go wrong but the walk way to the room is disgusting and the mattress I slept on in room 203 was really really bad. Would stay again on a budget, alone and if desperate otherwise just stay elsewhere and pay a little extra. Staff are really good.

Plussat: Staff friendly

Miinukset: Location. Hotel was dirty old needs a revamp Smelt Rooms were tiny

Plussat: Clean room, fairly comfortable bed, clean and tidy bathroom, decent shower. Everything you need for a 1 or 2 night stay. Nothing glam, basic and practical. TV with freeview, tea, coffee and a kettle. Lovely reception area.

Miinukset: Room was quite small, required some negotiating around the bed to get at the plug sockets whilst the better half was sat in the chair at the foot of the bed curling her hair.

Plussat: Some more of the staff were very friendly

Miinukset: The man with a pony tail on reception, he was very rude and generally didn’t care . I booked for 4 nights even though I told reception not to wake me in the morning, they repeatedly woke me on Every morning. The man in the pony tail wanted a ca

Plussat: Nothing

Miinukset: Man on reception with pony tail trying to take bribes so you get a bigger room

Plussat: Friendly staff, adequate room size and appropriate facilities. Value for money.

Miinukset: Carpets, floors and shower looking a little tired and in need of sprucing up. Lighting level and distribution in the room not entirely helpful for working at the desk.

Plussat: Clean and pleasant hotel. Good value for money

Plussat: The hotel was clean,comfortable and warm and good location for the function we was attending.The staff were very friendly and helpful.

Plussat: Clean room, comfortable beds, good facilties in room such as tea making and t.v. Quiet area. Good breakfast

Miinukset: Breakfast food good but spoilt by cold plates.

Plussat: Very helpful reception staff as i didn't check in until 1 30 am .

Miinukset: Shower did not run out and was slightly blocked .

Plussat: Asiallisuus ja sijainti.

Plussat: Hotelli oli hieman virttynyt, mutta kuitenkin komea ja suuri hotellikompleksi.

Miinukset: Ikkunat olivat yksinkertaiset ja tuulisella säällä huoneessa oli vetoista. Aamiainen ei ole kasvissyöjälle, eikä edes kovin krantulle lihansyöjälle.

Miinukset: Sänky huono vietereineen, uudistettava

Plussat: Nice quiet location and friendly staff.

Miinukset: Crowded breakfast and run out of food.

Plussat: secure car park

Miinukset:

Plussat: Friendly staff

Miinukset: Lack of hot water available. Rooms far too small.

Plussat: Although a bit dated, the rooms were relatively pleasant. Downstairs was very neat and tidy.

Miinukset: The showers were incredibly small and lacking power.

Plussat: Majoitus oli erittäin hyvä ja edullinen

Plussat: No words just excellent and friendly

Miinukset: Most of things from check in to check out

Plussat: Hyvä huone, loistava sijainti

Miinukset: Jää kylmät huoneet

Plussat: With this current situation Covid-19, I am very grateful for all the help I can get from your hotel, all the staff were still working hard, dressed well, professional and extremely helpful, I can't thank enough. So my thanks to the TEAM! I am very grateful.

Miinukset: Nothing.

Plussat: The location

Plussat: Traveled 3 hours to be turned way as wouldn’t let us stay after accepting payment need a refund

Miinukset: Everything

Plussat: Central location, easy to find. Easy to book. Staff were quite helpful over the phone when I rang to enquire beforehand about coming

Miinukset: Because of lockdown the kitchen and bar were closed so the only way to get food was to order takeaway for delivery. Perhaps the staff could make suggestions about local delivery options for newcomers such as myself...but I appreciate that this are not the usual times.

Plussat: It was all nice

Miinukset: I liked everything

Plussat: Proximity to train and shopping

Miinukset: Not having a clock in the room

Plussat: Great location. Friendly staff. Comfortable room.

Plussat: Lovely room, staff were attentive and polite. Any request was granted, fantastic value for money.

Plussat: Aamiainen oli monipuolinen ja erittäin hyvä. Sijainti New Street-aseman lähellä hyvä. Takseja nurkan takana. Ostosmahdollisuudet loistavat. Huoneessa oli hyvä huonekohtainen lämmitys, joka tuli tarpeeseen.

Miinukset: Vain yksi peitto parisängyssä!!! Epämiellyttävää kun matkakumppanina ei ole edes perheenjäsen.

Plussat: All staff were very friendly and helpful.

Miinukset: None

Plussat: Lovely big bed. Choice of pillows. Bath + shower.spacious room. Great lighting. Big T.V. clean room. 12 o'clock checkout. Lovely meal in restaurant.

Miinukset:

Plussat: Been staying at the hotel for the past 3 years enjoy the localitiy of the hotel, right in the centre if birmingham, not far from the train station.

Miinukset: Na

Plussat: very clean and friendly, lovely breakfast, will def be using again next year

Plussat: The Reception Staff and Room Cleaning were very helpful and friendly.

Miinukset: The arrangements for breakfast were terrible. It was very crowded and disorganised and the food wasn't as good as I would expect for such an hotel. The staff seemed to be doing their best under the circumstances.

Plussat: Really lovely room, quiet. Breakfast very good and room lovely. Don't be put off by outside of hotel!

Plussat: comfort, staff, location and breakfast time with a lovely choice of food.

Miinukset: This is not actually a complaint - our second morning we had to sit in the lounge bar to eat our breakfast - however, the staff did their best to serve us.

Plussat: Hyvä asiallinen palvelua hotellissa koskevissa asioissa. Rauhallinen ja siisti huone. Runsas aamiainen.

Miinukset: Henkilökunta ei liiemmälti nähnyt vaivaa kulkuyhteyksien selvittämisessä. Aaamiainen vaikkakin runsas, englantilaisen yksitotinen.

Plussat: Near to Birmingham New St Station.

Miinukset: Although you offer other pillows, the standard foam pillow was the one in the room, I would have prefered a feather pillow as the standard

Plussat: Breakfast is excellent. Lots of choices.

Miinukset: Room is a bit too small.

Plussat: Lovely room, very clean and good facilities. Good vfm especially on nye.

Miinukset: Heating was poor - took ages for room to warm up. Tried to use the phone to advise staff but phone went dead - rang hotel number on mobile and left msge but nobody called back.

Plussat: Convenient location, privacy was assured and the payment process was semi automated rendering personal contact with the owner un necessary

Miinukset: Comfortable bed, relatively quiet with no in house disturbances either. Property was clean and well maintained .

Plussat: Location

Miinukset: No hot water in the shower, completly unacceptable. No soap or cleaning products available during covid. Only shampoo and conditioner available. No tv. No heater.mould in shower. Damp seeping through paintwork near shower. Receptionist very rude.

Plussat: The pipes made constant noise all night the curtains were falling down so we couldn’t shut them. There was no TV and I booked a room that said it had a bath yet I got one with a shower. Also house keeping was banging and slamming every single door from 8:30 in the morning! Didn’t sleep a wink, although the bed was clean and comfy. Not worth the money spent. Also no bulbs on any lamps but one.

Miinukset: The pipes made constant noise all night the curtains were falling down so we couldn’t shut them. There was no TV and I booked a room that said it had a bath yet I got one with a shower. Also house keeping was banging and slamming every single door from 8:30 in the morning! Didn’t sleep a wink, although the bed was clean and comfy. Not worth the money spent. Also no working bulbs in any lamps but one.

Plussat: Good localization and cool bed and overall looks nice

Miinukset: Dirty toilet and no option for fresh air in my room

Plussat: Friendly staff, good location, good communal facilities and very good value for money.

Miinukset: The lamps in the bedroom didn't appear to work

Plussat: self-service kitchen

Plussat: 24/7 breakfast option

Plussat: Staff friendly and helpful, efficiently run, felt safe. It suited our requirements for a place to change and sleep - we did not make use of other facilities

Miinukset: none

Plussat: Great location for bars and restaurants with unlimted tea/coffee available 24/7

Miinukset: Kitchen could be a lot cleaner.... and proper pillows please!

Plussat: The casualness of the staff, a very nice common room and a lot to see

Miinukset:

Plussat: Henkilökunta oli todella ystävällistä ja avuliasta, ja kanssakäyminen mutkatonta.

Miinukset: Ei varsinaisesti.

Plussat: Modern, clean and comfortable. Good location.

Miinukset: Lack of privacy when using shower due to no frosting on the glass door from the bedroom. There was also nowhere to hang a towel when in the shower, meaning that you had to leave it in the bedroom.

Plussat: Great staff, very clean

Miinukset: A lot of stairs

Plussat: Henkilökunta oli erittäin ystävällistä ja palvelu pelasi, hotelli oli rauhallinen ja kodikas. Hotellin sijainti oli hyvä.

Plussat:

Miinukset: Need coat hangers in the room !!

Plussat: Although only opened for a few weeks, the room was what I needed for the overnight stay. Staff very friendly

Miinukset: Signage needs to be looked at both outside the hotel, although scaffolding was still up re paining. Directions from Snow Hill Station a little misleading, need to emphasise that it is more a 4-5 min walk & that you need to cross Great Charles (?) main road via the subway.

Plussat: Lovely place and very reasonable. Can’t wait to come back very soon

Miinukset: Nothing

Plussat: Affordable and convenient .very friendly place

Miinukset: N/a

Plussat: Plenty of parking and a half hour walk to town.

Miinukset: Wasn't clean. Rooms look nothing like they do in the pictures. We were only staying there for a short time but I wouldn't recommend this hotel to anyone.

Plussat: Staff very present, rooms are clean and when requesting a certain location of a room it is given. If there are problems it is sorted.

Plussat: Staff and rooms warm

Miinukset: the bedroom furniture was trashed the bed and mattress were well beyond sell by date pipes out side the room made a unbelievable racket my room number was 264 in fact the Trip Adviser comments where accurate i wont stay again i would of checked out if my stay had been over two nights. Found Memories of the Hotel it was years ago which bears no resemblance to its current condition

Plussat: A clean hotel with friendly staff .

Miinukset: Just a little bit dated

Plussat: Easy to get to

Plussat: The location was good,. Easy access to busses. The reception staff on duty on Friday 7th and Saturday 8th were polite and friendly. The room was not cramped and was clean to start with. There was a room to leave luggage in after check out Plenty car parking

Miinukset: Wi Fi problem. It was going on and off. We have to keep putting our e mail address in to be connected then we eventually gave up. There was a mixed up with our 2nd night booking and for that reason our room was not cleaned, the bin was overflowing and there was no tea, coffee and sugar left for us to use . We had to share the tea bag and milk on Saturday eve and Sunday morning as we did not want to go down to the reception in our night cloths. There was no extension phone to contact the reception. The reception staff on Sunday pm was not friendly.

Plussat: I liked everything about it...

Miinukset: They have gave me another bedroom which I didn’t book lol

Miinukset: Lots of what seems to be emergency housing.kids running round everywhere food and rubbish thrown about and the parents of some of these children are just animal's

Plussat: Needed sleep so was a good place to stay at short notice

Miinukset: No kettle in room , when asked didn’t have one or give me

Miinukset: Having to pay for breakfast. Having to pay for leasure centre. Pool. Sauna. No way. I've stayed all over the world. Never had to pay. The place is old post war concentration camp dump

Plussat: Room nice & clean but unfortunately heating didn't work properly (it was snowing while we were there!) and the TV signal scrambled all the time. The staff were very nice and it was fine for 1 night but probably would have been annying if we'd been staying longer. Health club sounded lovely but didn't have time to use it!

Miinukset: Inefficient heating and poor satellite tv reception.

Plussat: location was the only good thing about this hotel, close to restaurants and city centre.

Miinukset: room smelt of smoke, supposed to be a non-smoking hotel. towels were dirty, room not clean, could do with redecorating.definitely not worth £70 a night. if you're looking for a good "quality" hotel do not stay here.

Plussat: Reception staff responded quickly and efficiently to request for an alternative room as room 202 was so cold the bedding felt damp. Upgrade to Room 72 Family Room was generous and it was very warm and spotlessly clean. Breakfast was good and breakfast staff seemed much more organised and gave better service than evening staff (see below) - although both were very friendly.

Miinukset: Poor quality of food in restaurant. Too many staff did not seem to know what they were doing. Order for evening meal wrongly taken. Main course arrived before starter. Then clearly same main course had been reheated to serve (lukewarm) again later. We were not informed on booking that extensive reburshments/decorating taking place - stairs to Room 202 filthy, dust sheets were on carpets to and outside room - hazard - then the room itself was so cold, When asked Reception to do something about it we were initially given an inadequate small fan heater. Upon visiting Reception we were upgraded to better (and warmer) room.

Plussat: The price of the room was reasonable and only a mile away from the city centre (Broad st). Staff were friendly

Miinukset: On the coldest night of the year so far our radiator was not working in our room and clearly wasnt working prior to our check in. Excuses were made to leave it 30min but we had already waitied 60mins for it to warm up and no go. Extra blankets were provided when we complained

Miinukset: The fact that ther disabled car park spaces were blocked by inconsiderate people. They were not pasrked IN the spaces, but in front of them.

Plussat: Olin matkalla koirien kanssa, joten takapihan laaja ulkoilualue oli erittäin hyvä meidän matkamme onnistumisen kannalta.

Miinukset: Internetyhteys olisi voinut kuulua huoneen hintaan.

Plussat: Kylpyammeesta -joskin homeisessa kylpyhuoneessa. Mitään muuta hyvää ei varsinaisesti hotellissa sitten ollutkaan.

Miinukset: Lämmitys ei toiminut hotellihuoneessa ja yksi koiristamme vilustui ensimmäisen yön aikana. Saimme lämmityksen vasta sitä erikseen pyydettyämme. Sähköpistokkeisiin ei sopinut omat adapterit vaan piti erikseen ostaa moinen laite, johon sopisi sitten oma adapteri -tästäkään ei ollut mitään mainintaa. Henkilökunnan kiinni saaminen ennen saapumista oli mahdotonta -ei vastattu sähköposteihin eikä puheluihin. Lemmikkimaksu oli aika raju paikan päällä, korkeampi kuin huoneen hinta, ja se pomsahti ylös koiran koon myötä. Hotellin ravintola oli fiasko -väärät annokset, ruokia sai odottaa puoli iltaa, ravintolan johtaja kiukkusi jos kehtasi mainita väärästä annoksesta, annosten laatu oli huono. Lisäksi huoneissa oli hometta.

Plussat: we did'nt really have much timeto enjoy evrything like we wanted to use the swimming pool and all the other facilites but there was'nt enough time

Miinukset: no

Plussat: Very pleasant and helpfull staff.

Miinukset: Lift problems

Plussat: staff were really up for helping.

Miinukset: rooms were appalling. bed was okay but windows caked absolutely caked with black stuff and in my first room carpets that had tape all over them. In need of refurbishment. downstairs was okay.

Plussat: comfortable bed

Miinukset: poorly trained restuarant manager

Plussat:

Miinukset: Double bed was two single beds pushed together with double bed sheet over them and two single bed duvets

Plussat: Staff were absolutely amazing, our trip to Barcelona got cancelled due to coronavirus so booked to stay here instead. Our room was upgraded to a suite with great complimentary items and a birthday brownie. Couldn’t have asked for a better stay.

Miinukset: Nothing

Plussat: Everything was lovely had a pleasant stay

Plussat: Fantastic hotel.

Plussat: Clean rooms, modern, fancy

Miinukset: Breakfast is nice but a little steep on the price

Plussat: The duty manager on Sunday afternoon was 5*, she could not do enough to help us in sorting the room out for us. One night free, drinks and discount on food and beverages. I like to thank her. It is a very nice hotel. Just I had a bad experience.

Miinukset: On arrival I was given a uncleaned room, 4 hrs later still uncleaned from previous guests, I was told it will be cleaned in the morning. 4* Hotel suite I was in. I did get the bedding changed that night. They expected us to sleep in this room after another guest had a party of kinds in the bed. Some of the staffs attitude in the way the speak to you is not nice. What happened to the customer is always right. Why argue with me I will never know. The front desk person was very rude to me. Was told no money taken from my bank account, but it was, now got to wait to receive it back.

Plussat: Bar pints bit pricy thou 6 pound a pint

Miinukset: No fridge in exec room

Plussat: Really nice rooms. Upscale. Walking distance to Bull Ring shopping and food.

Miinukset: Staff seemed distracted; detached. Below average service in restaurant and bar.

Plussat: Fresh and modern feel

Miinukset: It was fine no complaints

Plussat: Unable to measure due to Covid impact

Miinukset: Unable to measure due to Covid impact