Xiamen hotellia

Plussat: Just perfect

Plussat: Nice touches from staff to walk guests to room, light supper giving you a feeling that staff go out of their way to please their guests.

Miinukset: Nil

Plussat: Xiamen airlines lakeside hotel is a fantastic hotel at every aspect. It has great staffs providing warm services beyond our expection. When we left our room after checking in the afternoon, they quickly reorganized the room and left a welcome card with warm greetings. The hotel also supplied free midnight snacks with a lot of choices. Every staff we met during our visiting is helpful and friendly. Special thanks to Miss 尹振秋, after noticing our flight is at night, she extended our check out time to 2pm and also organized the free airport shuttle bus for us. She also provided a lot of useful sightseeing tips for xiamen. Looking forward for our next visit.

Plussat: Very good service and facility

Miinukset: There is not much of restaurants next to the hotel, but some are within walking distance and not too far from the hotel

Plussat: professionally run hotel. Clean modern rooms. Excellent swimming pool and very good gym. Free Late night dinner snacks, farewell gift

Miinukset: the Chinese restaurant lacks a bit of atmosphere

Plussat: Location n staffs are good

Miinukset: Facilities didn't open for guest late night

Plussat: Very friendly and helpful staff, and beautiful lakeside hotel

Plussat: Impeccable customer service. Good food recommendation. And who doesn’t like freebies... daily supper, airport shuttle, farewell gift

Miinukset: Bathroom is a tad small

Plussat: Very friendly staffs

Miinukset: It didn’t have a bath mat front of bathroom . It’s slippery when feet’s wet.

Plussat: I loved the apartment style accommodation. Having a washer-dryer in the room was a bonus. Xiamen is such a pretty place and I could have stayed longer. I'll do that next time.

Miinukset: Nothing wrong with the hotel, but travellers need to check which train station they are travelling from - Xiamen Station or Xiamen North Station!

Plussat: The room size (Deluxe Suit), well equipped bathroom, separate bedroom, kind staff.

Miinukset: Poor wifi signal (or other reason for poor internet)

Plussat: Helpful staff with good English. Ease of access to Xiamen airport with hotel shuttle.

Miinukset: No complaints.

Plussat: Very good housekeeping, free water, amenities like gym/pool, availability of taxis at the hotel (most of the time)... can only recommend this hotel!

Plussat: Staff was super friendly, the entrance clerks were real pros (reclaiming the lost baggage from a taxi company)

Miinukset: no negative experiences

Plussat: Old fashioned and not too fussy. You are left to get on with things. Nice walking round the hotel, a real local feel. Good place to stay.

Miinukset: Really not much to say negative, so I won't.

Plussat: Free shuttle bus to/from the airport. Good breakfast. Restaurant of the hotel (we tried the Chinese but there was also a Japanese and 'Western' restaurant) was nice (no English spoken but they have a menu with pictures). Staff was responsive and replied to all my questions by email before arrival.

Miinukset: Nothing in particular. Everything was quite good. Maybe the hotel is not particularly close to the city attractions (we didn't care as we only went to Xiamen to visit the Fujian tolou...).

Plussat: The staff was very kind. They speak english and was really helpfull at the check in and also to change our train ticket. Breakfast was great with chinese food and some european pastry. You can use the swimming pool after a lomg day out.

Plussat: Hyvä paikka Olen ollut ennenkin

Miinukset: Ympäristö hotellin ulkopuolella nuhruinen

Plussat: Wi-Fi works perfect, good breakfast. Rooms are clean and spacious.

Miinukset: Staff English is very very limited.

Plussat: Very luxurious place with a lot of facilities. Great buffet restaurant with eastern and western dishes. Nice swimming pool outdoor. Also has an indoor pool but we didn't visit that one. Nice place to relax and enjoy the good weather in Xiamen. The resort had the softest beds we ever encountered during our one month of traveling through China.

Miinukset: If you are here for a city trip to Xiamen then the location is not perfect, though is close to Xiamen airport.

Plussat: Spacious rooms, decent minibar prices, very clean and comfortable. Hotel also have outdoor pool, i didn't have time to try it, but it looks very nice.

Miinukset: Staff English needs to be approved, if you ask them anything that is not usual check in/out question they will not understand, and then they will start laughing and talking Chinese with each other, that can be very rude. This is not so cheap hotel compared to others in China, so you expect a little professionalism. I am not sure that i will be back.

Plussat: First class resort in a great location , friendly staff and excellent food . I will definitely be going back to stay there again .

Plussat: Quiet neighbourhood. Next to Jimei Village and Tan kah kee Memorial. Good hotel to stay in if you are visiting Jimei.

Miinukset: Taxi driver claim they do not know the location of hotel. Refuse to take me from Xiamen North railway Station to the Hotel. The block that I stayed in looks aged.

Plussat: Nice relaxing area

Miinukset: There was no outdoor bar, also the outdoor swimming pool need to wear swim cap and proper swimming shorts. If it’s for outdoor should be a relaxing area, not so strict.

Plussat: I always stay there whem im going to Xiamen. The hotel is well located, they have a lot of rooms in front of the sea, some of them really new and others are not that new but OK. Breakfast is good and buffet at night as well.

Miinukset: They barely speak english which make any problem difficult to solve. And the night dinner buffet close very early (at 9pm) making almost impossible you can have dinner if you have been working in a factory all day

Miinukset: They made a mistake and locked me out of roomm

Plussat: The Facilities Swimming Pool Gym Sauna. Breakfast

Miinukset: Everything

Plussat: Place is quite clean and breakfast was good

Miinukset: We were having trouble to log in wifi.

Plussat: very nice position for attand conference. very kind.

Plussat: Breakfast choices Helpful staff

Miinukset: The outside swimming pool was not open

Plussat: Breakfast was excellent , Hotel Staff or Hospitality was very good , Room View ( Sea View ) was good .

Miinukset: For Lunch and Dinner Hotel need to have more options for International guests

Plussat: Very friendly and helpful staff. Always English speaking staff around. They even responded to requests via the booking platform! About 10RMB via Taxi to convention center.

Miinukset: Access to convention center is currently restricted due to expansion construction site.

Plussat: We liked almost everything -Good swimming pool indoors -Good sauna -Good wet room -Good breakfast - Clean room - Good view - Good bathroom - Tv have many channels - Stuff is very friendly and accommodating -Good gym We really loved our stay there , planned to stay one night , end up changing tickets and staying one more extra night . Place was very chilled ( not in center though , taxi to center is about 35-40 kuai and takes about 15 mins or more ) But we liked the location ! Fit our plans !

Miinukset: - the outdoor pool is closed till June - the second day morning called the reception and ask for 2 bottle of water , and waited really long time and no one came , after we left . Just suggestion to be more attentive to the customers requests!

Plussat: Modern, luxurious, well managed hotel. Perfect location for business visit to Xiamen. Stunning sea view. Friendly and competent English speaking personnel.

Miinukset: -

Plussat: very clean, good service and nice hotel. staff was friendly and helpful, and the location was also great

Miinukset: overall was a very nice experience, just to be picky the dimsum during breakfast were a bit cold and the fresh ones were frozen inside. we informed the staff also.

Plussat: Very nice hotel, every thing is super!

Miinukset: The view from my corner room on sea and the city.

Plussat: very good

Miinukset: nothing

Plussat: Good Services andd goodd location

Miinukset: Need to Renovation especially carpet

Plussat: Location were great, breakfast was very good, room was nice and comfortable.

Miinukset: I have to pay two-times lobby bar bill because staff receive cash and after that charge it to the room bill - security told me they see CCTV video where I didn’t pay. It was really crazy because I am more than 100% sure I paid ... I have also two witnesses. They said I cannot see the video because it is classified and only option was to call police ... but I have to catch my flight :-/ so I pay it again.

Plussat: I liked the hospitality and friendly accomodating staffs. Everything is very organized.

Miinukset: There was no clothesline for laundry. There should also be a rubber matting so taking a bath wont be slippery. We asked for a plastic chair that my 82 yo mom can use when taking a bath, sadly, they cant provide any.

Plussat: Really nice staff always on hand to help. Breakfast was great! Amenities were lovely

Plussat: did not take breakfast, no time for it

Plussat: Very nice breakfast. Very polite staff especially Mr .Alexander. He is very proffessional and he gave us all needed informations

Miinukset: Other stafff don’t speak english and it is not possible to get any informations, because they dont understand almost nothing even “Good evening”

Plussat: Nice view, good breakfast

Plussat: The Manager Mr Gosling and the Duty Manager Ms. Mao were very friendly, helpful and accommodating. I didn't feel like a stranger in a foreign country. I felt respected and valued.

Miinukset: The non-smoking rule should be strictly maintained, and violations seriously fined.

Plussat: ........

Miinukset: Not Conrad standard H Honors points not honored because we booked through booking.com

Plussat: The location is very good because there are many restaurants around, and it is near to the island of Gulangyu. The staff is also very friendly and capable of taking care of your needs. For example, Ming in the 54 floor's lounge and Tom in the lobby (1st floor), they are very accommodating and gave us great help.

Miinukset: The internet is not fast enough, and it also took a while to connect with the wifi.

Plussat: The sea view from our hotel room and the size of the room.

Miinukset: Traffic congestion around the hotel

Plussat: Reception personnel (Jessy and Du ) it is very kind and good assistant And house keeping

Miinukset: Breakfast and Dinner Also don't speak English language anyboday

Plussat: The room!

Miinukset: Difficult to communicate sometimes

Plussat: great room; huge shower

Miinukset: far from airport; 30 RMB taxi; they say it is 5 km . . . . NOT

Plussat: The fact that they let me check out same time as I checked in. That was great. My flight was late at night and I didn’t need to be checked out at noon.

Miinukset: fruits for breakfast

Miinukset: Bathroom wall paper was pelling and smelled bad. And never had money to exchange

Plussat: Very accommodating staff , I had an emergency to go to another city and they understand all and did not charge me extra.

Plussat: Very nice hotel to stay. Very quite and comfortable

Miinukset: The silence

Plussat: Kaikki ok.

Miinukset: Used tooth stick on the floor ..

Plussat: The room lived up to what I expected - basically looked exactly like the photos (if not slightly better). Room amenities were good, and service was good in that they provided our requested amenities quickly.

Miinukset: The location is definitely not ideal - takes around 20-25 minutes by car to get to city centre (Siming District) which adds up.

Plussat: The room was great it was big in size and even the bathroom was of very good size. Overall the room was great and there is mall right next to the hotel to pass time and it has good brands to shop . The staff is very warm and welcoming and help you out with anything and everything. Definitely recommended if you visit the xiamen island

Plussat: Great staff, hotel and location. A nice bit of luxury in Xiamen.

Miinukset: My first room smelt of cigarettes, but the staff happily moved me to another.

Plussat: A nicely decorated Zen feeling room

Plussat: Impressive hotel, everything new

Miinukset: Chinese restaurant not my personal style..

Miinukset: there was no hot water

Plussat: Nice staff

Miinukset: -

Plussat: I loved the way that the staff take care of my needs. Mr Kent was unbelievable to me and help me with a driver in Ningbo. Stay with me on the phone at 23:00 and didn't leave me until I was safely arrived to Sheraton Ningbo. I will come back as much as I can!!!!! Thanks Mr. Kent and it was pleasure to meet you!!!

Plussat: Breakfast was average,eggs not cooked properly food was not hot worm at best and staff have a very poor level of English language.

Miinukset: The bar staff were very poor and this area needs to be looked at for sure,two staff members here and very very poor English in fact almost non and a very low level of desire to interact with the guests. I asked several friendly questions and got blank looks and the end result was they turned and walked away so very poor over all.

Plussat: Gorgeous place, great hospitality and friendly staff

Miinukset: None

Plussat: Comfortable bed.

Miinukset: 1. People here usually push the horn when they face the traffic jam, and my room has been arranged to close to the street and just in front of my window, so it is actually annoyed, especially in the early morning. So I suggest to ask their staff not to arrange to close the window, when you checking in. 2. Enough staff in counter, usually 2~3 people, but low service speed. I don't know the reason whether the booking system or what, but this is the chain hotel, and I used to stayed before which has the same problem. 3. Even they have sign to alert people do not smoke, but they still allowed people smoking in the lobby. No one to stop them.

Plussat: The breakfast was excellent with Various items. Tasty and delicious.

Miinukset: English Speaking staff should be there in front desk. AC fitted in the room is under size as per room. Wifi with internet facilities were poor.

Plussat: Security

Miinukset: Noise

Plussat: Pretty clean as far as it goes for Chinese hotels. And not expensive. Water pressure in the bathroom was awesome!

Miinukset: The room we stayed in was facing the road. So if you want a better night sleep you night want to ask for a room on the back of the hotel.

Plussat: Great location, convenient to food, shopping and attractions.

Plussat: hotel location nice

Plussat: The staff are very friendly and helpful, especially Chen Mei, she helped us booked our tour which otherwise would have been very difficult. Thanks to all the staff.

Miinukset: The hotel locates on one of the most famous street in Xiamen and is convienent to all amentities. The hotel staff are friendly and rooms are clean.

Plussat: breakfast OK. Location great. Staff helpful. Very comfy place to stay with excellent value.

Miinukset: nothing

Plussat: Good mattresse option. Selected the zero pressure bed which gave a pretty good rest.

Miinukset: Aircon wasn't too reliable but it's just a small kink which didn't really affect the stay.

Plussat: Nice hotel and good locations. Staff always try their best to make clients to be satisfy. Even the hotel is too busy, they also try to focus on your request. Very nice. Thanks again.

Miinukset: none

Plussat: Great Location

Miinukset: Staff have very poor English but try to help as much as possible. Location can be slightly difficult to access with luggage as no vehicles allowed in the street and not that well signposted

Plussat: Two major factors make my stay happy are the helpfulness of their receptionists and the good location. The receptionists are well-trained and eager to make your stay a pleasant one, even the interns. The hotel is right in the walking street, so it is very convenient for shopping and food. A carrefour supermarket is just 5mins walk away also.

Miinukset: I am allocated to a room next to a tiny mini artificial garden inside the hotel, lighted by strong white lightings to mimic sunlight constantly 24hrs, yes even at night. Though this room is classified as room with "windows", but my view is just this garden. The fact that this garden is easily accessible, people can have an entire look of my room when inside the garden, and even climbed in easily if the windows is not locked. I have to always keep the curtains fully closed, else my room will be exposed or I cannot sleep at night with the artificial "sunlight" being on 24hrs. There are at least 2 other rooms having this setup surrounding the garden. However it is fortunate that a kind intern staff offered to change room for me, immediately after I voiced my concerns.

Plussat: Hardware are still fine, but don't know in future under such as management.

Miinukset: I requested for a non-smoking room. A not fulfill expectation messaged me only but still offered. Actually when I checked in, what they called a dual smoking/non-smoking room was offered to me. They insisted the room was under "treatment" for non-smoker. Actually towels and part of the room still obviously cigarette smelt. My business trip was in short notice and I couldn't find another one in short time. Also, my check out waiting time broke the record high longer than 25 mins!

Plussat: The rooms are spacious and the beds very comfortable ! Breakfast was good with lots of variety

Miinukset: None

Plussat: Ability to customise food.

Miinukset: More midnight dinning would be amazing.

Plussat: I like the cleanness of this hotel.

Miinukset: Too many to mention. I booked through booking.com; my request of check- in at 2pm was answered confirmed by hotel staff in booking.com messager. When I arrived at 2:30pm, room were not available. Fine, staff informed us to come back in 1 hour time as cleaning is in process now. Fair enough. Hence, we went for lunch and walk around at WanDa Shopping mall. Back at 4:30pm, another staff at counter looked blindly at her computer, and without eyes contact, just say "cannot find our rooms". Imagine you are tired after a flight and wanted to refresh at your hotel room and you met up such problem at a well-known uk brand hotel = langham. She just panic and looked at her laptop screen. After waiting for a long while, the hotel manager (who dressed differently with black jacket) came over and asked about the scenario. She acted fast and we can see she is trying her best to expedite the process. For me, it was a very disappointed and upset plus embarrassed moment towards langham brand of hotels. When my family suggested Hilton Double Tree hotel, I confidentially recommended langham brand (because I ever stayed in hk Cordis Hotel, which provided an excellent service). I stayed in motel for a night later on the trip, and check-in was smooth. Therefore, I don't know what to say or tell people about the difference between a motel and grand hotel.

Plussat: Everything is perfect

Plussat: Nice hotel, spaciuos room and professional services. Lounge with great view and good services

Miinukset: Position a bit far away form the beach side and gyulangyu island pier. More adequate for business trip

Plussat: Everything! Perfect!

Plussat: I like the room service. The cook that did our lunch on Wednesday was perfect. We did notice that, it's a different dining stuff that did the lunch everyday.

Miinukset: The morning call didn't work... Hahahaha

Plussat: The Cold beer in the Bar was a Bonus not often found in China Hotels. Location was great close to numerous good quality restaurants. Appreciated assistance from Concierge Staff in arranging business meetings.

Miinukset: none

Plussat: Really nice rooms Pleasant reception staff and enjoyed my time in the ground floor Cafe. Better food than the restaurant Good location for the airport.

Miinukset: Restaurant food was cold both breakfast and dinner. The variety of food on offer was very good but sometimes a warm plate of food is welcoming

Plussat: The breakfast was generally appealing, with fruits, lots of Chinese dishes and a few western such as toast, cream cheese and fried eggs. The coffee came from automatic machines with freshly ground beans, so it was great. Juices were synthetic in taste, but cold. The hotel was about 1.5 kilometers from Wushipu metro station, which will take you downtown or to Xiamen north station.

Miinukset: The english description of the Chinese dishes could be better, but honestly it is already way above the Chinese standards. In an area with so much fresh fruit, we expected more. There were only a small selection of randomly cut, unattractive fruits.

Plussat: They upgraded our room for the once night. It was a very nice room, the hotspring tub in the room is nice and deep

Miinukset: Access to the hotsprings is an additional charge for hotel guests, I opted to stay at this hotel because of the hotsprings and I felt like I was ripped off. Also, everything is pricey.

Plussat: The many different jets at the hot spring

Miinukset: Place a little run down

Plussat: It’s a nice enough place to relax.

Miinukset: Not that clean, staff is badly trained and easily confused. They closed the outside spa area whole morning to clean it. How about doing it after closing or before opening like other resorts?

Plussat: Value for money. Breakfast spread surprisingly above expectations. Mostly Chinese food but its ok.

Miinukset: Nothing much around the resort. There are some shops nearby but most are not opened.

Plussat: In general the Hotel is pretty good. Especially the staff are very helpful and friendly, fast to serve.

Miinukset: Not at all.

Plussat: View

Miinukset: Dirty carpet Small rooms Small bathroom Awful buffet I mean awful....they even got the fruit wrong, little to no English speaking staff

Plussat: Clean, Friendly and comfortable

Miinukset: Not a lot happening in the surrounding except a mall

Plussat: View n place not to far from a shopping

Miinukset: Conform n nice.people