Novotel Suites Hamburg City

Close proximity to the centre and main train station (walking distance 15 min). U-Bahn station and bus station right next to the hotel, also only a short walk to S-Bahn station Berliner Tor with direct connection to the Arenas (S21 line). Apartment was very clean - looked recently refurbished. Friendly and helpful staff. Good space in the apartment for the family of 3. Good WiFi. TV with heaps of channels. Plenty of restaurants, cafes and shops around.

Noisy plastic floor in the toilet and bathroom. No utensils & plates available, just two paper cups for hot/cold drinks. At the same time we asked at reception for some spoons and forks and immediately got some from the buffet for our use which we greatly appreciated.

Reception works as a bar and if you get stuck in the elevator they help you out to.hahaha. nightshift reception is the best.maids found the iPad I've forgotten and sent it back

Very clean and convenient for families with children. Pretty close to everything.

Should return tradition of free coffee for the guests like in the past.

Good services, clean and close to public transport I really enjoyed my vacation

The hotel did not debit the amount of rent agreed from my account on the day of booking but they has debited the amount from my account on the arrival day and this cost me an additional amount of currency exchange difference between the pound and the euro and unfortunately the staff did not offer me to pay in cash at arrival day in the hotel but they took directly from the bank account Unfortunately I tried with the staff to refund the amount they took from my bank account and pay him the amount in cash. I wished that the staff solves this problem, but unfortunately i did not get a solution or a convincing answer from staffs