Hilton Garden Inn London Heathrow Airport

The price was very competitive.

I felt it was too cold in the bar / eating area .

I like the location to the tube station, the cost of the car parking as I can leave my car while we travel into London. The bed is as always lovely and comfortable.

I frequently use this hotel and never before been so disappointed with the service. Checking in 1 hour early, got charged £10 extra. Was it really so busy that an hour made such a difference considering the Coronavirus we were probably one of the few people there who knows? The staff were miserable at check in. The sofa bed not made up, the fridge was awash with water which we had to mop up. There was minimal towels and the light did not work. Two teabags for what should have been three of us but then it was two due to illness. Renovation taking place in the foyer which has been going on since we visited in November. Some of the desk staff were pleasant others treated us like a nuisance. I usually enjoy this hotel and it's location to the tube station suits us; but after this experience I may decide to take my business elsewhere. I don't usually mind the cost but this visit I felt was overpriced and I was glad to leave. I would not subject anyone to the sofa bed, pillows not supplied but cushions were.