Hilton London Heathrow Airport

Uncomfortable

Clean

Room wouldn't get warm. Bed hard as a rock. Shower gets water all over bathroom floor - no shower curtain, just some useless glass that covered about 1/3 of opening. Parking too expensive. Will never recommend this hotel or ever stay there again. Two thumbs down Hilton!

My room needed updating

Location and breakfast

Room was in serious need of updating Kind of disappointing for Hilton. I was informed that some sections of the hotel have been renovated. Overall I'll rather pay a little extra and stay at the sofitel in Terminal 5.

The room was clean and like most other airport hotels.

The hotel is located a long ways from the international terminal which in itself isn't bad. The only way to get to the hotel though is to take a 14 dollar (round trip) bus from the terminal to the hotel. The bus only takes British pounds and doesn't take a credit card. This is the only major airport I think I've ever been to without hotel courtesy shuttles. Very disappointed with my 45 minute, 14 dollar commute to a hotel that's advertised as an airport hotel. The hotel also charges 20 dollars a day for internet. It's hard to believe the Motel 6 doesn't charge for internet and places like the Hilton still do.

Location for late arrival and subsequent early departure from T4

Had pre-paid premium rate for good room for 2 nights. At check-in no rooms were available and I was offered what amounted to a tiny single bed room with damaged furniture. Was given free breakfast although they knew my check out would be too early. Staff were uncaring and I had prepaid so it was "take it or leave it". I will never stay here again.

The main factor was its easy access to Heathrow Terminal 4, but I enjoyed the efficiency of the service and the comfort, and helpfulness of staff. Prices in the restaurant for dinner were high.

The room was clean and the hotels location was excellent for the airport

The hotel was poorly managed with regards to ensuring guests were given correct information on facilitiy opening hours, the way in which the hotel add items to your bill from the mini bar even when you have not used them gave a feel that they were only after your money, we didn't find the staff very helpful when making a complaint.

the beds