Hounslow hotellia

Plussat: The closeness to terminal 4

Miinukset: The fact that they say they store luggage but they do not say at a charge it cost us $200 dollars to store our cases III not at all happy about the cost

Plussat: I did not have breakfast Very Clean Amazing staff Near to airport and you can reach it soooo easy Comfy beds There was a lady in reception (she was pregnant .. I do not remember the name) she is the best i have ever met in my life

Miinukset: N/A

Plussat: Convenient walk from airport and near metro into London.

Plussat: The help and the room was clean and the breakfast buffet

Plussat: Staff were brilliant!

Miinukset: Nothing

Plussat: Good location and made catching our connecting flight easier

Miinukset: A little noisy in the resturant but it was busy as well.

Plussat: - The location in Heathrow airport. Just perfect for people traveling - Clean - Very professional staff - The coffee shop available in the hotel - The rooms are comfortable and large

Miinukset: - As in all Europe hotels, there is no bidet shower, which is so annoying to me

Plussat: Efficient and fast check in

Miinukset: No negative experiences

Plussat: We checked in early, no problem staff were very helpful. The bar and food available were great

Miinukset: The bed, very stiff mattress some might like it though.

Plussat: It's very conveniently located, about an 8 minute walk from T4.

Miinukset: It would have been nice to have a room with airport view.

Plussat: Location, Cleanliness and Price!

Miinukset: Fire evacuation risk!

Plussat: The best feature is the tunnel leading to Terminal 4. Very convenient and very close by.

Miinukset: It is not very easy to find the hotel itself. There should be more signs to indicate the entrance of the parking. The parking fee is very high for people staying just a few hours.

Plussat: When I told the girl at check in that my family had checked in she gave me a room next to them! I appreciated that for sure!,

Miinukset: Nothing

Plussat: Room was super clean and bed very comfortable. We checked in early and our room was not yet ready, but they were kind enough to give us a different room which was a kind of a downgrade, but we gladly accepted it as all we wanted was to go to sleep, after a night flight.

Miinukset: This comment is for Travelocity’s attention: the hotel would not recognize my Accor Hotel membership and would not credit my Accor account for this stay. Neither were they willing to give us access to the Club which is a courtesy they normally give Accor members. All of this was because we did not book directly with Accor, rather through Travelocity. We understand that this is Accor’s policy and not Travelocity’s fault, but, if you want to keep us as customer, can’t you work with the hotel chain to remedy this shortcoming?

Plussat: The desk and reception were wonderful. I was able to get into my room early - at 8 am which was wonderful! The breakfast was amazing. The people in the dining room were welcoming and gave superb and friendly service. Easy to reach gate! Had lovely massage and facial.

Miinukset: Nothing

Plussat: Perfect location for an early morning flight Clean. Safe. Comfortable. And we were upgraded. 10/10. Thank you

Plussat: Its all about the location! we arrived late at night and wanted a bed as soon as possible. This is a quality hotel, so you are provided with the amenities/service/quality you would expect but you pay a premium due to the location.

Miinukset: Its expensive!

Plussat: All, Nice staff in bar and reception

Miinukset: 4 person suite only advertised as 3 person, yet 2 x double beds provided. Why?

Plussat: Close to Terminals but quite a hike to T3. Good restaurants. Helpful staff.

Miinukset: Expensive.

Plussat: Close proximity to terminal 5 where I was meeting up with my family following morning to set off on holiday

Miinukset: Nothing

Miinukset: Green tea in the rooms.

Plussat: Convenient and good value

Miinukset: Nothing

Plussat: The staff were especially helpful and friendly

Plussat: I liked the location, it’s so close to Heathrow airport. I was able to use a free bus service also.

Miinukset: I checked in very late in the evening, very tired, check-in was quick and easy but once in my room it was not up to scratch. After unpacking I went to take a shower, the first towel I opened had long brown hair in it as did the area around the taps & sink but the most unpleasant view was of the shower tray. Because of (guessing) non-slip surface used, it looked like it was covered in grey/black mould. Showed reception staff picture evidence, they apologised & comped my parking.

Plussat: This is a new, modern, comfortable hotel at Heathrow. It has every amenity you need for a short airport stay. I highly recommend it, especially for the price!

Plussat: Very clean, spacious room, comfy bed. Super convenient to LHR (5 min drive to terminal 3). Parking was £15 for a day but you can come and go as you please. Zero airplane noise inside.

Miinukset: Had hoped to be where we could see planes take off but only saw the parking lot.

Plussat: Great service in the bar - really friendly and very professional Lovely clean room - well designed and comfortable furniture - Amazing towels! Hotel Hoppa was a godsend!

Miinukset: It is massive! But it is an airport hotel, so that is to be expected

Plussat: Plane view

Miinukset: Service not quite as good as previous visits. Parking charges

Plussat: Everything was wonderful. A lovely spacious room. Very clean. Friendly helpful staff.

Miinukset: Nothing.

Plussat: Great location, close to airport and good views of airport and runway, Good breakfast.

Miinukset: Inconsistent and confusing extra bed policy. Overall the hotel proves to be very difficult when trying to accommodate 2 children in a room.

Plussat: Room was comfy

Miinukset: I booked the room for my niece, when she came down for breakfast there was a very poor selection for vegans and therefore she did not have it

Plussat: the view of the planes

Miinukset: Transportation from the airport at night too sketchy, not on time, not following timetable

Plussat: Easy access to airport with free shuttle

Plussat: Beds were comfy. Bathroom was nice. Heated mirror was handy after a shower.

Miinukset: The WiFi did not work/was non existent. The room was a long walk from the reception which deterred me from asking for assistance.

Plussat: Loved the unique funky look and the hotel had a relaxed feel all around. Spotlessly clean and approachable friendly staff.

Miinukset: There wasn't any tea/coffee facilities in the room and wasn't offered a complimentary welcome drink as promised on your website. It would have been nice if reception staff could explain and point out facilities available. I was sent to use the wrong lift for my room.

Plussat: Relaxed atmosphere, comfortable room, nice towels and very comfortable bed. Very quiet inside room. Friendly staff and very polite.

Miinukset: Hand wash dispenser in bathroom didn’t work. Went to breakfast at 9am and finished at 10am due to a lot of food items taking so long to be replenished, including coffee machines not working. Took 10mins for empty milk bottles to be replaced. No plates or knives and took a long time for these items to appear. Appeared to be to few staff involved in this work. Also table we sat at hadn’t been wiped clean. However food was very good when it arrived.

Plussat: Everything. Facilities, helpfulness of the staff, cleanliness....just brilliant

Plussat: Breakfast fine but Gard Restaurant poor limited choice and quite expensive the dishes were badly cooked I can see why it is a coooool hip hotel but improvement needs in food.

Miinukset: Restaurant food and choice it claims to be Scandinavian but a farmer in north of Norway would refuse to eat there.

Miinukset: Siisteyteen voisi panostaa enemmän. Tyynyliinat olivat hieman likaiset ja kun ensimmäisen yön jälkeen pyysimme vaihtamaan lasten sänkyyn likaisen lakanan tilalle puhtaan lakanan niin siivoja laittoi sänkyyn takaisin likaisen lakanan. Illalla ennen nukkumaan menoa tämä käytiin korjaamassa. Lisäksi palvelun saaminen oli muutenkin välillä varsin keskinkertaista. Samaa asiaa sai pyytää monta kertaa ennen kuin asiaan reagoitiin.

Plussat: The room was a good size, clean and comfortable and the shower excellent. Bit cramped in the bathroom, fine for one but awkward for two. After figuring the lights out, the downlighter switch is on the light itself, the main lamp is operated from the wall switches, the lighting is fabulous. I have sensory issues and the low lighting options were brilliant, especially the LED glass shelf lights. The underbed light that came on when you went to the loo in the night is a fab idea and the proper hairdryer, not wired in cos elsewhere you're assumed to want to steal it, is welcome. Bit disappointed with the TV channel choices, prefer normal Freeview, but the TV was huge and the remote control looked like they pay attention and clean it!

Miinukset: The setup of the place is pretty chaotic, one person checking people in and having a long chat with one despite people waiting. Several people on the bar but only one serving and charging £3.50 for a 330ml can of Pepsi? Shocking. Breakfast was equally chaotic, with no staff, no logical structure to how it was laid out - people were having to go back and forth to find things and getting in each other's way - despite coming down over half an hour before the end of breakfast, and not being particularly busy, they were out of bowls, drinking glasses, beans and cheese, and butter was on a high shelf near the cold meats and not by the toast and jams. Cutlery was on its own at the far end instead of by the plates and trays and sugar nowhere near the coffee machine! Really needs a rethink. The music in the lifts and public areas was really loud too, uncomfortably so. Wifi, claimed to be "furiously fast" was non-existent.

Plussat: Room was quiet, and very clean! Also loved the location cause everything is close. Good for aviation spotters like me too. Air condition and the beds were perfect. Shower was good and water was warm. Staff was friendly and the lobby was nicely designed to be modern. For the room price (very cheap) it was really good!

Miinukset: Breakfast was too basic, there were no bacon/sausage type of warm food. Also almost everything run out by 9am, there werent even butter left or bread. Not best for the 10£ price but ok.

Plussat: Cool room decor

Miinukset: Huge noisy party going on all over lobby when I arrived. Couldn’t find check-in desk. Couldn’t hear what clerk was saying because noise was so loud. Couldn’t get WiFi in room but couldn’t call desk because no phone in room. Tried to go back to lobby for information, but noisy partiers marauding in hallways made me turn back and try to get a little sleep.

Plussat: We loved this hotel! Really great - very modern. My 5 year old son loved the mini cooper parked inside. Only tiny gripe is that they're using the eco airconditioning system, which means it wasn't quite as cool in our room as we'd like, but that's not a big deal at all.

Plussat: Modern, clean room and very spacious communal area with plenty of facilities to entertain, plenty of parking. Will definitely use again.

Miinukset: Breakfast is basic but plenty available, also would have been nice to have a reduced cost for children. Surrounding area not the best if you venture out.

Plussat: Comfy beds, good range for breakfast, VERY CLEAN,, EXELLENT LOCATION ,, best hotel by far

Miinukset: Nothing

Plussat: Excellent location with great security and non intrusive staff. A very hip place too with ample place to sit and mingle single or with friends.

Miinukset: No coffee in room and was not told it's available.

Plussat: Lovely lovely convinient place. Good for money as well

Plussat: excellent choice for a short LHR layover

Plussat: Convenient and clean. Very comfy.

Plussat: Bed was so amazing! And I’m a neat freak and the room passed my test. It was a journey to get to terminal 4 from terminal 3 late night, so i needed a cab but in the morning i enjoyed a free espresso and caught the train downstairs.

Miinukset: It is small! So do not be surprised, but if you have more than one person get a larger room than the standard

Plussat: Right in the terminal and the staff were very friendly.

Miinukset: I wasn’t 100% happy with the cleanliness of my small cabin.

Plussat: Location

Miinukset: Not knowing that for every hour after 09.00 will cost an extra £5

Plussat: Right inside Heathrow, which was very convenient for my eleven hour layover and early morning connecting flight. I loved the clever use of space. Very clean and comfortable, it was perfect for my needs.

Miinukset: I loved the small size, but I also had seen photos online and knew what I was getting into. This is a micro hotel room, which might not suit some travelers.

Plussat: Located minutes from the departure lounge it made the whole thing a super easy start to a 24 hour travel schedule

Plussat: Breakfast was delivered to my door with a smile, even at 4:30am! The room was clean and cozy and exactly what I needed after a long day of traveling.

Miinukset: Wish the rooms were made more soundproof, as some rude and inconsiderate customers were talking loudly outside my door at 1am, keeping me up when I needed to be awake three hours later. The hotel does provide ear plugs, though.

Plussat: So close to the airport which was perfect for an early flight.

Miinukset: Very small if you have a number of bags and a large suitcase of using the single room.

Plussat: Staff was really friendly and nice. Location was great, right inside the Terminal 4.

Miinukset: Very small cabin. Couldn't even fit my suitcase properly. I needed to take few things out from the suitcase and it was a struggle. But my main reason for staying there was its proximity to Terminal 4. My flight was early in the morning and I wokeup relaxed 2 hours before my flight and went to checkin in few mins. So it pretty much did the job.

Plussat: Convenience, speed of check in, location. Surprisingly quieter than I was expecting

Plussat: The hotel was very clean, and very quiet despite is being right next to the flight path of planes coming in to land every two minutes - but the sound-proofing was so good, we couldn't hear them. Bar nice, restaurant very good. The Hotel Hoppa bus picks up and drops off for convenient transfer to and from Heathrow. Coffee excellent.

Miinukset: Beds were a little on the small side.

Plussat: Great comfy beds and friendly staff

Plussat: Proximity to airport, friendly staff, cleanliness

Miinukset: Should provide shuttle service to airport and usb charging ports in rooms (besides tv which has to be left on to charge). I searched for hotels with free breakfast but when I checked in was told it had not been included.

Plussat: The room was nice and clean with all the facilities we needed.

Miinukset: My only criticism is the state of the headboards (room 610) which were scratched and could have done with being renewed.

Plussat: The beds were so comfortable and breakfast outstanding!

Miinukset: Air conditioning could be better, had to get a fan for our room. Did not like that A/C went off automatically, Woke up hot in middle of night and had to get up and turn A/C back on

Plussat: Fantastic breakfast. Walkable to a good English pub. Extremely clean and quiet, despite proximity to airport. Overnighting here is a great choice to break up the legs of a very long flight (e.g., Middle East to North America). Friendly and helpful staff.

Miinukset: It's ridiculous that the Hoppa bus costs 9 pounds per person to get from the airport (round trip). From the ground floor, the elevators need your room card to function, and they would read our room card only sporadically. Hair dryer was broken.

Plussat: Good choices for breakfast. Location so good after a long flight and ease to get to Underground from the hotel. One of the staff took the time to walk us to the road to point out where the Underground station was - a brief 5 minute flat walk.

Miinukset: Outside, the noise of aircraft overhead but not inside!!

Plussat: A special mention for the staff.... both check in staff and restaurant staff were superb, helpful, friendly and attentive but without being overbearing. Made to feel a valued customer even though it was a one night stay.

Miinukset: Nothing

Plussat: Nice breakfast friendly staff good facilities

Plussat: as we were there to plane spot we find this ideal for the area to do this - hotel is lovely very nice staff it was busy but didn't queue long to check in an out or at the bar - room big considering it had 2 doubles in it nothing near it though no pubs or shops - it has a small shop inside for essentials and snacks we ate in the restaurant and food good - breakfast great lots of choice - would stay again

Plussat: Considering it is next to the airport, I could not hear a thing, very quiet. Comfortable bed and clean room. Food very nice

Plussat: Good for an airport hotel.

Miinukset: A bit of an expensive cab ride if you get in after the hotel hopper bus stops running for the night.

Plussat: everything is perfect and homely , nice and comfortable , got all that can make you feel at home and comfy ,the atmosphere makes me feel safe, friendly staff, knows the knowledge of the area ,wonderful guest house, i will love to visit and revisit again and again.

Miinukset: Nothing , except the tricky location but ones you get to location , then all is taken care of

Plussat: Location and price

Plussat: Secure parking facilities were appreciated. If LHR airport is needed, this is ideal. Being very close but not under the flight path so no noise apart from the hum of traffic on the motorway nearby which is not intrusive if you are a town-dweller and used to such an environment.

Plussat: They are very kind and helpful.

Miinukset: There was nothing like that.

Plussat: Breakfast

Miinukset: No water in my shower in the morning. Tried calling the hotel and email but no answer. No phone in room so had to call the external line. Not sure what the problem was. Was eventually resolved when the staff came. But it kept me back that morning.

Plussat: Location was great, lovely garden and quiet - easy to get to the tube for London - family room was huge! Staff were very friendly and the breakfast was good

Miinukset: Our room and bathroom was not as clean as it should’ve been, decor needs an update to freshen it up

Plussat: Had no time for breakfast. Facility was basic but clean.

Miinukset: No A/C on a hot July evening.

Plussat: Fantastic breakfast very taste and well presented . Host ws very attentive and knowledgeable of surrounding area , nothing was too much trouble . Would definitely stay again

Plussat: The staff are fantastic, very normal relaxed, and yet extremely helpful, caring and attentive.. The bed was very comfortable......breakfast was excellent, two great reasons to stay, I would happily go back, especially with refurbished rooms.

Miinukset: Just needs a make over to update the rooms..looks dated throughout.

Plussat: Sängyt todella mukavat nukkua, kylpyamme ihana kun pääsi rentoutumaan päivän päätteeksi.

Miinukset: Vaikea liikkua busseilla yms. Kun ei osaa liikkua täällä. Uber kuski teki oharit ja minua laskutettiin siitä.

Plussat: i Had a complaint about being ignored by the restaurant asking for an itemized bill after I had left but Emma kept her promise and helped us get that bill

Miinukset: The web said free hotel shuttle which was not the case and we were unprepared to get our money ready to pay the shuttle from the airport to hotel

Plussat: quick check-out

Miinukset: check-in took too long

Plussat: The attitude and helpfulness of the staff was superb: reception, bar, restaurant, cleanets-all. Very good team indeed.

Miinukset: Gym very basic for a hotel this size.

Plussat: Complimentary cookie (delicious one at that).Size of room.Availability and friendliness of staff. Airport shuttle, although this should be free, but this is not hotel's fault.4 star at this price is really good value. Third time staying in this hotel and this is still my go-to hotel for Heathrow Airport.

Miinukset: Non-detachable shower head (this does seem standard in London) and super low water pressure from both shower and bathroom taps.Having to request a toothbrush; this should really be provided in the room to begin with.Overpriced room service menu:20 pounds for a curry + a tray charge of 5 pounds!? There are other options in the area such as Dominos but bit sparce and it feels like they are exploiting this a tad.

Plussat: Clean and tidy. Great staff. Good dining experience

Plussat: Everything was great Very handy for Heathrow airport

Plussat: None

Miinukset: The room arrangement worked for our requirements.

Plussat: Personnel cheerful and professional, rapid. And the warm double chocolate chip cookie didn't hurt! (except maybe my waistline!)

Miinukset: Bathroom door slams shut. View of other windows ugly, you feel self-conscious as people can look in your room. Worst is location: you must take a paid shuttle, it doesn't accept credit card, so must exchange $ BACK in airport! Regular bus complicated.

Plussat: The hotel is very good and the staff was really hepful and nice. There is a restautant, where we had dinner, but the food wasn't very good, one of the orders came wrong and it's a little pricy. The breakfast was nornal English breakfast.

Plussat: Everything you would expect from a double tree hilton. Very happy with our stay

Plussat: Great bat and restaurant.

Miinukset: A bit far from terminals... Hoppa bus will take you there in 30 minutes

Plussat: Good location, but car park has maintenance going on

Miinukset: Rude staff, not willing to help. Calling non stop 2mins after checkout time. And they were not willing to understand I require slightly bit more time as I had slipped in the bath tub. (No bath slip mat provided)

Miinukset: Nothing

Plussat: Restaurant staff were great, few dishes not available on the menu but others were offered. Slept very well and situated approx 15 minus from airport which was perfect for us

Plussat: Room was super nice and super clean. Shower was absolutely amazing. Beds were incredibly comfortable. Everything was fantastic!

Plussat: We loved the big comfortable beds and the great shower

Miinukset: Additional pillows in the rooms

Plussat: It’s easy to get to London. Staff were helpful. Beds are comfortable and clean

Miinukset: It can get a bit warm

Plussat: A good location for when working in London. Very clean hotel and very helpful staff. The rooms are a good size, and the wifi works well. There is a restaurant and bar on site. Parking is OK, it can be a little tight for a van.

Miinukset: Nothing really, they do charge for parking.

Plussat: I liked the room that it had fridge...

Miinukset: Nothing was inside the fridge, at least they should’ve put water inside the fridge...

Plussat: The environment is welcoming, nice and comfort, the buffet downstairs and the high top bed is relaxing and good

Miinukset: payment for parking are outrageous although first 20 min are free but you cant take your luggage upstairs and relax

Plussat: it looked nice on the surface.

Miinukset: everything was a little broken, toilet wouldn't flush, hairdryer wouldn't work, hole in the wall behind door, none of the buttons on the phone worked. I had to call down to ask about wifi, and to get the hair drier, and whatnot. All the staff sounded so aggitated.

Plussat: Slow service and had to ask for cofee/tea 4 times out of the 5

Miinukset: parking

Plussat: Very clean rooms, close to LHR, excellent service at desk, restaurant with good value for money as was the price for the stay.

Plussat: Check in was slow due to the volume of people but apart from that everything was great

Miinukset: Check in queue

Plussat: The bed

Miinukset: The shower was broken The bath room wall had dirty marks The swimming pool was not working

Plussat: Staff nice and very clean

Miinukset: Nothing

Plussat: Location good

Miinukset: Our room was too hot: we could not control heat; the tap for hot and cold in shower kept falling off; the shower was extremely unsafe being very hot; we could not shower. We informed staff but there was no attempt to make any recompense

Miinukset: I was at the bar having a beer and smoked an e cig . The manager came on and stated waving his finger in my face saying it was not allowed . He could have just told me quietly instead of embarrassing me . I discussed this with the bar staff and asked what his problem was to be told that the people in suits are rude towards staff and customers . The management in this staff speak rudely

Miinukset: Everything I like good customer services nice staff

Plussat: Staff on front deck have improved along with restaurant staff. Really like the rooms big beds great bathrooms also water pressure seems to be better than was so perhaps I’ve had not great showers previously but this cost perfect

Plussat: Great room and overall the hotel feels very new and clean

Miinukset: Towels were poor quality. Breakfast was chaotic and staff didn't seem very engaged.

Miinukset: They didn’t call me to let me know that I left some stuff behind

Plussat: Clean, easy service, great parking, good location *****

Miinukset: I was told an iron would be in my room however had to request one.. minor and trivial as the stay was brilliant

Plussat: Breakfast was very poor quality and very few choices. Scrabbled eggs had been reheated many times hence the taste was very bad. Fried eggs made in dirty frypan and it had so many small burnt bits on top of the eggs of previous frying and old oil re-used. No fresh fruit neither variety of pastries. The mugs for tea and coffee were very poor of 2 star hotel standard instead of bone china cups expected of 4 star. Tea was also not fresh and no teapot of tea available. Also shortage of staff hence poor service.

Miinukset: Also poor room service and reception phone service non existent as no answer whenever called them. For Room Service also demanding £2.50 surcharge for providing food in the room. Breakfast was very very poor quality even mugs of 2 star joint. No way 4 star service .

Plussat: Our shower gave us problem! Overall a pleasant stay

Miinukset: A poor shower

Plussat: I have never experienced a friendlier staff. They were extremely polite and accommodating from start to finish. It is the perfect location for being near Heathrow, yet accessible to the City. All guests were friendly as well, due to a friendly atmosphere instilled by the owner and staff. We started with a booking for one night, but ended up staying for three.

Plussat: For a one night stay near to Twickenham it was convenient and fairly priced at £66 including free parking. Breakfast was also included but we did not try this.

Miinukset: Reminded me of a cheap motel. The room was very small and shabby. There was a lot of noise during the night with people walking up and down the corridor outside and doors slamming.

Plussat: The owners were extremely hospitable and accommodating. Location was great since we were there as a layover. The employees were all super helpful and kind!

Miinukset: Hmm the food was a bit bland but other than that, everything was good!

Plussat: We left before breakfast. Location was close to perfect for our needs. Staff very helpful.

Miinukset: Room might have been better -- clean but a bit small. Being next to a passageway it was noisy so my wife didn't get much sleep.

Plussat: Great value hotel with good travel links. Cosy room, comfy bed clean bathroom.

Miinukset: Breakfast was a welcome bonus when booking. However it wasn’t great quality. Not enough seating at breakfast and the ingredients were of poor quality. No real complaints though as you get what you pay for.

Plussat: Friendly and convenient for central London. Good restaurants nearby

Miinukset: Towel rail was off the wall.

Plussat: Biggest plus was the India food restaurant we found nearby!

Miinukset: Pretty tight quarters for a family of 4.

Plussat: The staff were polite and helpful.

Miinukset: The internet never worked even though I was told they'd fix it. The bathroom was so tiny, it was actually 2feet by 6feet, so you imagine how difficult it was to change in or have a shower. The shower area was very dirty.

Plussat: the room was freshly remodeled.

Miinukset: the wi-fi did not work in my room,the only way to use my computer was down by the lobby.

Plussat: The staff were really friendly and accommodating. The First is really great for a one night stay, and is really close to the airport for next day flights.

Miinukset: Rooms were a little warm, but fans were provided.

Plussat: Improve the breakfast Make TV to work

Miinukset: Dustbin by the window of Room 2

Plussat: The gentleman on reception was extremely helpful. He called for a cab to take us to Twickenham for a concert, and when we came out I called the taxi firm who took us and the guy on the other end of the phone hung up on me when I couldn't tell him the postcode of where we were!. We called the skylark and he gave us another number to call. When we got back he asked if everything was OK and then came and spoke with us while we were having a cuppa. The room we stayed in was 1 of the garden rooms and it was very clean and modern. The view of the garden was delightful. Very easy access to Heathrow Airport.

Plussat: Breakfast was great. Shower was good. Late night reception being open much appreciated. Friendly host.

Miinukset: Room was a bit small but OK for a one night stay. A little decoration would be nice.

Plussat: The very handy location

Miinukset: The size of the room. The room lacked ventilation so was very stuffy and hot. No room for luggage and found it difficult just to walk around the bed. The lighting is terrible, could not see in the bathroom mirror and the lock to the door was very difficult to use. Breakfast was very minimal and poor quality. Would definitely not return.

Plussat: The garden look lovely

Miinukset: Broken loo sit

Plussat: I wasn’t expecting much for the price, but was pleasantly surprised. The interior was great, facilities were ample, but the staff was the best thing for me - really friendly, approachable and accommodating.

Plussat: Lovely little hotel helpful & friendly staff great place to stay, would recommend especially if you need a stay near the airport or in that area of London. Nice breakfast with a lovely conservatory & garden area. The garden rooms are new & tastefully furnished. We stayed 2 days.

Miinukset: The shower in my room was a little dated but this room is about to be refurbished and it was fine for me.

Plussat: The staff were really friendly and helpful.

Miinukset: Nothing

Plussat: Staff were very friendly and helpful.

Miinukset: No tea and coffee making facilities in the rooms.

Plussat: The staff were great as well as the place in general . Good location to get to london while being near the airport ..LHR .....great value. ....nice people

Plussat: Basic interior matches the price

Miinukset: No air conditioning! A very uncomfortable night! False advertising, I should have been notified regarding air conditioning! On top of that unbelievable £10 daily car park charge!

Plussat: reception staff where very obliging, even found a room 2 hours before the normal check in time

Miinukset: room was adjacent to rear car park very noisy

Plussat: I found a guy who used to work in my country Oman. He was really nice and gentle. I forgot his name, but he had Indian origins...

Miinukset: Nothing

Miinukset: Air conditioning broken, not offered to move room in unbearable heat. Got in shower and a load of hairs hanging off the shower rail which has evidently been taken out of plug hole but not removed. Disappointing for a relatively expensive stay

Plussat: Cleanliness and room size

Miinukset: The beds on castors moved about. The noise of planes if you open a window

Plussat: It is close to the Hounslow Central Station, with good access to Heathrow. They brought fans for the heat. The room was mostly clean.

Miinukset: The air-conditioning was out in the room and the windows couldn't open for getting air from outside. I found hairs from previous occupants. The beds are uncomfortable.

Plussat: I like the location to the Tube station and the hotel was clean. The breakfast was really nice. the Staff where very friendly and looked after our bags while we were sightseeing.

Miinukset: I didn't like the fact my air conditioning wasn't working considering it was a hot day and that my door didn't double lock so i didn't sleep very well because i was on edge. This made me very uncomfortable

Plussat: location of tube station was a minute away from the doors of the hotel

Miinukset: nice and quiet area, not too busy. The staff were friendly and the hotel was clean.

Miinukset: It was supposed to be AC room as per my booking. But the reception gave room where AC was not working . Upon checking it was informed to me that its a known issue. When I asked about the fact that why was I given that room there was no answer. they did offer a fan but only on second day of stay. If it was a known issue why was it not offered proactively ?

Plussat: Location

Miinukset: Rooms over street noisy

Plussat: Location. Near to transportation and restaurants

Plussat: Great location for Heathrow and close to the tube

Miinukset: Noisy flights but I did have the window open.....so my fault

Plussat: Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful!

Miinukset: No bad points!

Plussat: friendly, helpful staff

Miinukset: poor bar/restaraunt. Beds very soft/uncomfortable

Plussat: The hotel was within walking distance (4omins) of Twickenham Rugby stadium which is where we wanted to be. Due to the wrong booking (family rooms cannot have an extra bed), the staff were keen to find us accommodation in another room. Hotel in pleasant enough area, basic and clean.

Miinukset: We booked a family room and asked for an extra bed in the comments part of the booking (for 4 of us) - the website showed all rooms could be booked with 1 extra bed added. However this is not the case - family rooms for 3 cannot have an extra bed added. Fortunately there was a room free on the ground floor (with bathroom facilities for disabled) which they gave us. This had 1 double bed and 1 double sofa bed. Unfortunately, no heating so room was quite cool.

Plussat: The conditions of room and toilet are good. Really close to Tube station

Miinukset: Free Internet in the room but the given password not work Fire alarm "falsely" rang in early morning

Plussat: Enjoyed the bar very much.The rooms are superb.The staff excellent.Great value for money.

Plussat: superb location. 1st class service by all of the staff. good value for money.

Plussat: Staff

Miinukset: None

Plussat: Rooms excellent,

Miinukset: Parking expensive @ £15pn and not mentioned on the Internet. Breakfast n£10 also expensive. Many hotel fail to offer a quick start breakfast like you would have at home - Toast and go. Many travellers don't want a large English especially by the end of the week. Perhaps worthy of consideration

Plussat: Fantastic room good hotel all that you could need.

Miinukset: Pre Charge of Credit card no receipt offered or given Front rooms in the hotel could be noisy from street side.

Plussat: Room is quiet and clean. Bed is very comfortable. And room service is perfect. Location is amazing and close to Metro station

Miinukset: Breakfast is very poor and no more varieties

Plussat: Breakfast was lovely . They made an omelette on request even if it was not in buffet. Location is very good and close to Hounslow Central Station. Staff is wonderful and go beyond their way to accommodate requests from guests. I would like to make a special mention of Ashlene at reception who was wonderful and very helpful always with a smile on her face. Facilities are good like Swimming Pool , refrigerator and air conditioner

Miinukset: Nothing really , We had a wonderful stay. I come here for work every week and have had no issues. Even when they had issues with air conditioner , they promptly provided with cooler/fan.

Plussat: Very nice and clean

Miinukset: Nothing

Plussat: location to tube to city

Miinukset: need better air circulation/air conditioning, at least to be able to have windows to open, was present when weather was warm and room was very very warm and no air circulation or cooling.

Plussat: every thing was fantastic

Plussat: The great Welcoming of the reception staff were beyond great

Miinukset: Everything was perfect

Plussat: Clean and modern furnishings. Modern controls for lighting and USB charging points - very handy. Staff were excellent. Polite and helpful at all times. Gave my daughter free glasses of milk (it’s all she will drink) as well as a free breakfast - due to her being 6 they would not charge. Unexpected but wonderful. Great location - chosen for its proximity to the rail links. We had an awesome day in London without a tiresome journey, the station is 2 minutes from the hotel - perfect for our objective. We would definitely stay here again!

Miinukset: Air con broke on the second night, technical issue that staff tried to resolve within 5 mins of knowing. Staff were brilliant and moved me and my daughter to another room within 30 minutes. Not a fault with the property as such but the only minor issue.

Plussat: The staff, the gym, breakfast was lovely, but it did take a while for things to get replaced...other than that everything was perfect!

Plussat: Location

Miinukset: It sounds odd, but the toilet seat in my room was square and was very uncomfortable to use.

Plussat: The staff

Miinukset: The room and the aircon ploblem

Plussat: The staff.

Miinukset: Nothing.

Plussat: Close to heathrow

Miinukset: The hotel was okay

Plussat: Room was small but spotless and great location for tube

Miinukset: Small room

Plussat: Excellent breakfast, comfortable bed. Good location for access to motorways and tube

Miinukset: Showers need improvement.

Plussat: Very friendly staff members. The hotel was very clean

Miinukset: The luxury rooms were really small with no proper air cooling . The bathrooms are very clean but basic

Plussat: location close to tube and heathrow

Miinukset: Had to move the bed to be able to open the door wide enough to get into the bathroom and I’m small. The shower handle fell off when I turned the nozzle and had to ask staff to help turn the cold nozzle, it was quite tough. No air con the room didn’t go below 30degrees

Plussat: Nothing

Miinukset: Everything

Plussat: Super friendly staff. Great value for money

Miinukset: No aircon

Plussat: Lady who cooked our brekfast Brekfast was good we had full English Dining area good

Miinukset: We had NO shower that worked!!!!! It was SCORTCHING HOT both nights we stayed.. Me and my sister had to use my sons shower in his room so if we hadnt of booked two rooms we wouldn't of had use of a shower at all and in the 39 degrees we had in london that would of been terrible to say the least.. We reported this and they said it would be fixed next day. No offer of another room considering the hotel was empty?? No offer of any discounts or refunds? The man came and aparently fixed it but clearly didn't fix it so again second day we had no shower. When we went to chekk out nothing was offered to us as a good will gesture and having worked in senior management in a hotel for 14 years this was so shocking. The receptionist was so abrupt and very rude!!! The only person who went out of her way was the lady who cooked our breakfast and her customer service was outstanding! She should be the one on the desk!! Very disappointing stay would not return. The room it self was very clean and comfortable and the breakfast was very good. So very disappointing. Tanya Gillings

Plussat: Location...clean hotel and fabulous breakfast. The waitress was very friendly and helpful.

Miinukset: We had a problem with our shower and had to go and use another room when the occupant left. A bit of a delay for us.

Plussat: Good location, clean room and bathroom.

Miinukset: The rooms are very small and not even big enough to put a suitcase in it...very cramped.

Plussat: Location is perfect. A three minute walk from the tube, very convenient for Heathrow. Property felt very secure. Bed comfortable. Getting a double room for single use gave enough room.

Miinukset: Small things. I was there four nights and it took more than a day to get shampoo and soap. The third day no-one cleaned my room or went in at all. No yogurt at breakfast when there should have been. It was ok just a bit disorganised. I was on the top floor and internet wasn’t great there.

Plussat: The staff was very accommodating and offered to discount a second night. Breakfast was to order and was freshly cooked rather than continental. Access to the Tube, Heathrow and London was only 300 ft away, the deciding factor in our original single night stay.

Miinukset: The rooms were small, two of our three with two single beds. At least one had a heavy perfume odor associated with cheap motels. My sister felt uncomfortable sleeping alone and shared a room with our brother. Door locks were residential type with no chain for backup.

Plussat: Breakfast included, which was good. Standard cooked and small buffet breakfast. Not extraordinary, but perfectly adequate and at the room price a welcome bonus. Simple, clean rooms with tea/coffee and wifi. Friendly staff. Pubs and restaurants nearby. Location: unbeatable - Underground nearby and Heathrow only ten minutes away.

Miinukset: Rooms are small, but it's a fact rather than a complaint - if what you need is a bed en route to or from Heathrow, the rooms are just fine.

Plussat: Kotoisa fiilis.

Plussat: It’s very close to tube station, which is a very good point. Friendly staffs as all.

Plussat: Comfortable bed, friendly service, fridge in bedroom, air circulation fan and good size of room. Overall reasonable quality for budget accommodation.

Miinukset: Airplane noise initially but did get used to it.

Plussat: Ample parking on site. Very convenient with no search for a parking spot as most areas are ''resident only'', and additional costs. Breakfast adequate. Location literally 2 / 3 minutes from Hounslow Cental tube station.

Plussat: The location was good, the staff was good and so was the breakfast. Really liked it and would come back and recommend to others as well.

Miinukset: All was good.

Plussat: Best value and high quality in area , don’t waste money on the overpriced hotels , everything in walking distance

Plussat: Close to underground and Hounslow centre.

Miinukset: Lights tripped out a couple of times.

Plussat: The breakfast includes toast, instant coffee, fresh milk, juices, muesli, and fried eggs, sausages, or bacon. Given that it is included in the price for the accommodation it is excellent. Of course in an expensive hotel you may get more. It's an old building but it has soundproofed windows and a ceiling fan. There are lots of shops around the corner. This was very important for me as I got stuck in Heathrow without my baggage for two nights. Also good Indian and other restaurants. The first night I spent in a much more expensive and luxurious hotel payed by the airline. But there was really nothing around.

Miinukset: Everything was as described or even better so I can't complain about anything.

Plussat: Last minute booking after chaos in Heathrow

Plussat: Right by train station and the young man who let us in after midnight was very nice and helpful.

Miinukset: Up two flights of steep stairs. Bathroom was very run down with a lot of mold in the shower grout. The Bathroom floor squeaked and cracked very loudly. It felt like you might fall through.

Plussat: Very close to tube station. Staffs were very friendly and nice. Clean room.

Plussat: The house was clean and the manager was very helpful and friendly.

Miinukset: It's not that I didnt like ...but breakfast although continental isn't very good .

Plussat: The television not working, I like to read

Miinukset: Air con didn't really work, the mirrored light in the bathroom was live, yes electricity was present to touch, wall paper was stained, continental breakfast was dreadful and the parking charge was a shock stay next door it's bettet

Plussat: Nice quiet place to spend the night in nice small town near to London with good connection to central London and close to airport .

Plussat: Spacious room, bed size and kettle

Miinukset: Nothing

Plussat: The hosts can’t do enough to help you and make sure your stay is perfect.

Plussat: staff was friendly, even when in a bit messy office the explained us where to find everything. Overall welcoming ! The even offered a shuttle service to destination

Miinukset: the area where it is located is not the nicest one, I was in a tiny room which was near a noise street. Breakfast was a poor mix of cerials and bad coffee but more important, the beds where in both rooms dirty and under the sheets, as well as the bathroom was not in the nicest shape

Plussat: Location close to Hounslow underground station and short walk to shops and main bus station. Good Polish restaurant directly across on opposite side of road and pub with English and Indian food 50 yards along towards station.

Miinukset: We upgraded to full breakfast but it wasn't worth £5 each extra. Only one bacon rasher and first morning no mushrooms ! Eggs were over cooked in microwave oven. Also charged extra 5% (£13.50) for using credit card which I queried and they said it was because the booking did not show it was my personal account, so we did a deal for 2 breakfasts instead for an extra £6.50 cash, which I now regret. Also took all my credit card details again, but no explanation why.

Plussat: It was just normal while it was pricey

Miinukset: Place was not worth for the price paid

Plussat: nothing

Miinukset: very cheap staff . money dogs . rude . stupid . not helping at all . plus they are thieves . charge me 5% extra to accept card payment . he knew there were no rooms in most hotels that night so he did all whst it takes to rape me off . and the room was very dirty . toilets stings . place smiley . was a horrible night really .

Plussat: Great location

Miinukset: Shower head kept falling off

Plussat: Clean tidy and presentable

Miinukset: Small toilet area

Plussat: Huone oli siisti ja sijainti loistava. Hyvää vastinetta rahalle. Mukava ja ystävällinen henkilökunta.

Plussat: Compact, smartly designed rooms . Good air conditioning.

Miinukset: The heat outside meant that the air con dripped water into the room all through the night and I couldn't get myself to fall asleep . It settled on nights 2 and 3 however.

Plussat: Nothing

Miinukset: Paid 60 gbp no in room coffee tea no kettle congested room and shower

Plussat: Clean, beds are comfortable, easy check in and check out

Miinukset: Bathroom door, less spacious, Carpets not upto the mark, no tea-coffee maker in the room

Plussat: It’s close proximity to Heathrow and also the train station.

Miinukset: The supposed to be white towels and bedding was a bit off colour.

Plussat: Near to airport if u like that

Miinukset: Bathroom and shower are separate! and both are tiny

Plussat: The location and staff

Miinukset: The beddings could have been cleaner.

Plussat: Great location. Clean, had paid parking. We were there to sleep only so good value.

Miinukset: The noise of the plane's. Nothing the hotel can do about that..lol

Miinukset: No cupboards in the rooms, no fridge

Miinukset: I didn't like the lack of bathroom privacy.

Plussat: Staff - Basic but cosy

Miinukset: Room wasn't room on site pictures

Plussat: Staff friendly

Miinukset: Bit noisy and hot, toilet very small

Plussat: Nothing

Miinukset: All of it

Plussat: Central location and friendly reception and staff

Plussat: it is what you paid for.

Miinukset: The room is a bit dated and needs some new renovations.

Plussat: The area of the hotel was amazing everything a few steps away

Miinukset: Only the tv not working but everything else was super

Plussat: You feel homey and the staff were so friendly and helpful.

Plussat: Very warm welcome helpful owners

Miinukset: Room was a little noisy

Plussat: Welcoming staff and cleanliness

Plussat: Very clean room Smily staff and very helpful and friendly

Plussat: Nothing. Seriously could not think of a benefit if you paid me to do it.

Miinukset: Not just dirty but absolutely FILTHY. I am a man, I have served in the army. I am not squeamish about some dirt but this was vile. I think there were not cockroaches because even they decided it was too much for them. The guys were so rude its indescribable. I lack the words. On top of it he just lay on a very thick Indian/Pakistani accent and pretended to speak less and less English as soon as we tried to complain whereas his accent and language level was fine at the start of the conversation. We booked a double ensuite and they tried to give us a twin with a shared bathroom. They "explained" it was the last room and we could take it or leave it (this is at 2am). We refused, got up and left and when all the hotels in the area were booked out because of the Munich airport shutting down we chose to drive 3 hours back to Nottingham directly instead of the sleep in London, walk around and travel in the morning as we had planned.