Home2 Suites by Hilton Huntsville/Research Park Area,AL

Location was excellent, the rooms were in great shape and the facilities were good.

The staff was distracted by phone calls, were often not present at the desk and made it clear that their front desk tasks took precedence over a customer in front of them. I.e. counting a drawer, answering a phone, speaking with another employee. Twice I went to check out and the front desk clerk was too busy to take care of me. Our first morning I stopped at a desk to ask a question, only to wait as no one was present, When another employee walked by and stopped when I spoke, I was told the front desk employee had gone to the ladies room and I'd have to wait.