Huntsville hotellia

Plussat: Very clean in a good location. Breakfast was good.

Plussat: The staff was extra helpful. They will answer one or ten questions. They seemed genuinely glad to answer our questions.

Miinukset: Nothing

Plussat: Very clean, comfortable bed, a/c was quiet (no ear plugs needed), breakfast was great! Would definitely recommend it!

Miinukset: Nothing

Plussat: Fresh and clean. Close to some decent restaurants and grocery stored

Plussat: The room and facility were very clean. It was in a location very convenient for our needs,

Plussat: Nice and clean

Miinukset: The security guard and the night desk clerk Jeff weren't very hospitable to my friends and I.

Plussat: Breakfast

Miinukset: Nothing

Plussat: Location just off the busy street with a light at the corner

Miinukset: Very good customer service they went out of their way to make sure we were well cared for very clean facility nice quiet pool hotel employee made breakfast fun we will be back

Plussat: The spacious, clean rooms were just what we needed after a day of driving. The outdoor pool was great as well.

Plussat: The hotel was very clean and the rooms were excellent. All the staff we dealt with were very friendly and helpful. If we ever pass by here again this would be the place I'd stay. Can't recommend highly enough, thanks everyone !

Miinukset: All good

Plussat: Very clean. Extremely comfortable beds with crisp white linens. Bathroom was spotless. The buffet breakfast was delicious. All employees were pleasant and helpful. We didn't want to leave!

Plussat: The room was amazing. Spacious and clean.

Plussat: Very nice and professional staff. My wife left a few things in the room and we thought we would never see them again. One of the staff called and there are shipping it back to us. That's service!!

Plussat: The decor, bed and breakfast selection.

Miinukset: We could hear our neighbors too often.

Plussat: I loved everything location and plenty of things to do

Miinukset: There was nothing that I didn't like

Plussat: Best location in Huntsville . Walking distance to many places to eat and beverages. New clean hotel! Great breakfast and staff as well! 5 stars all around

Miinukset: N/A

Plussat: Very comfortable and well designed hotel and room.

Plussat: The staff, the cleanliness, the location, the breakfast.

Miinukset: Nope

Plussat: Everything else was great, the breakfast and staff were wonderful. The location is also great with nice restaurants in walking distance.

Miinukset: We had to go in and couldn't hang out with friends in the out door area like we wanted and they even have a fire pit out there. Every evening someone from the hotel would come and say we had to leave.

Plussat: Location: friendly staff:

Miinukset: The food that should have been hot was cold and I wasn’t impressed with the selection. We left to eat elsewhere.

Plussat: The front desk staff was fantastic and exceeded our expectations.

Plussat: We had an amazing time here! The staff was phenomenal and so very helpful! We will definitely be back!

Miinukset: Absolutely nothing!!!

Plussat: The staff is amazing. Everyone from Cedric at the front desk when we checked in at midnight to the sweet cleaning ladies that came around first thing in the morning. The breakfast was great with a great waitstaff making sure we didn’t burn our waffles and refill everything constantly.

Miinukset: The AC blew right in our face on the bed in room 124. The fridge was a little warmer than normal, but that’s fine.

Plussat: Very clean, modern amenities, quiet, bacon at breakfast was really good. Great staff interaction at check-in and check-out.

Miinukset: Aside from the bacon, breakfast was just okay. Our room was pretty small, which was ok for us for just 1 night, but if we were staying longer we would have needed a little more room.

Plussat: NA...I liked everything. What I liked most was the bed and pillows. Made it very difficult to get out of bed.

Miinukset: I liked everything. There was no issue at all.

Plussat: Good value - perfect for an overnight stay when passing through town and/or coming to town to see the Space and Rocket museum.

Miinukset: No dislikes

Plussat: The room: spacious and quiet ... location: very convenient ... Staff: Courteous, friendly, and knowledgeable ... An excellent stay.

Miinukset: Nothing ... The hotel, amenities and staff were top notch.

Plussat: Very close to UAH and felt safe.

Miinukset: Bathtub wasn’t as clean as rest of property or room.

Plussat: It was in a area that was accessible to many thing you may need away from home.

Miinukset: Not enough parking.

Plussat: Clean rooms, very nice

Plussat: Location and price

Miinukset: I'm the person that frequents the hotel workout room on vacation. Unfortunately I came prepared but the workout room was BY FAR THE WORST I'VE EVER SEEN! The WHOLE carpet was OILY LOOKING AND GROSSLY STAINED! IT WAS FILTHY!

Plussat: Nice hotel very comfortable bed, nice staff. Breakfast is good too. My family enjoyed it very much, so we stay here twice within one week.

Plussat: I had a very pleasant stay. The bed was very comfortable and soft. The room was nice and clean.the staff was very nice..I have no complaints.

Miinukset: I only wish they had a pool and maybe a bar with a restaurant in the lobby..

Plussat: Centrally locates for where I wanted to be and the bedroom decor was lovely. Very quiet.

Miinukset: It was great

Plussat: Everything was great!

Miinukset: Nothing

Plussat: The room was huge. Bed was comfy, room was very clean, had everything we needed. We loved our stay.

Miinukset: The living room air conditioner didn’t work. Unfortunately we didn’t realize it until late and maintanence was already gone the desk clerk tried helping but couldn’t and they were completely booked so we didn’t get to really enjoy the living area but they made it right and took care of our stay.

Plussat: Everything

Plussat: The bed was extremely comfortable. It wasn’t huge but had everything i needed for my family in the room.

Miinukset: Extended hours for dinner.

Plussat: Very nicely appointed room with comfortable bed. Breakfast good and light dinner with wine unexpected! Would stay there again.

Miinukset: Room 112 is next to the pool. First night was noisy due to a group of people outside.

Plussat: The room and the staff

Miinukset: No

Plussat: Home from home with very friendly personnel and a great setup. Every evening a happy hour with food and drinks for free. Will stay there the next time. Stay away from room 323 as it is next the fitness room which makes it noisy

Miinukset: See above remark about room 323

Plussat: Excellent breakfast at this hotel

Miinukset: Nothing

Plussat: Friendly staff

Miinukset: Room set up. Did NOT like the bedding as all the shoes and blankets looked and felt like fitted sheets.

Plussat: Very clean, good value, great location.

Miinukset: 1) The thermostat stopped working in the night and we got a little cold in the early AM. I couldn't make the thermostat work--dead, blank screen. 2) My wife was locked in the room for about 5 minutes in the AM and the door jammed or locked us in.

Plussat: I absolutely loved the location. The staff was courteous, professional, helpful and accommodating. The room was clean and well-maintained though a little cold at night and the thermostat did not seem to be working. The breakfast provided was an added bonus.

Plussat: Beautiful hotel and is in a great location.

Plussat: Good location within walking distance of a variety of restaurants and shops. Our room was on the ground floor and very conveniently located to directly exit onto the street from a secure hallway. Liked the layout of the room.

Miinukset: Housekeeping not available after noon to clean room.

Plussat: Everything was prefect no complaints. But I pray you all stop letting pets stay in rooms

Miinukset: That I saw people with their pets in hotel!!

Plussat: Very clean and comfortable! The staff was friendly and very helpful! Great!

Plussat: The beds were comfortable and the staff was friendly. We requested an earlier check in and they let us.

Miinukset: No complaints

Plussat: The staff was excellent. My room was one that had been inspected and one of the beds was unmade. When I called, not knowing what happened, they acted quickly to explain and then went above and beyond to make me happy. I chose to stay in the room once I knew the reason for the bed being unmade. Shantana called and offered to comp my room. She was very kind and was a great representative for Hampton. This made me realize that customer satisfaction is a priority. I will stay here again and I will share this with my friends and family. Thank you. Sherry Wheeler

Miinukset: The beds need to be lower.

Plussat: The staff were helpful and very accommodating. The breakfast was good.

Miinukset: No sheets, pillows, or blanket for sofa bed. Air conditioner sounded like dirt bikes racing around. Soba bed wouldn’t lock in the open position. Elevator was extremely hot and uncomfortable to be in. Location was not great (due to construction).

Plussat: I absolutely loved this property!!! The staff was just awesome.. The front desk clerk Shan was the greatest..

Miinukset: That the pool was outside

Plussat: Room was clean and the bed was very comfortable.

Plussat: Pleasant and professional staff.

Miinukset: Poor location, room was lacking sofa bed sheets and blanket, air conditioner sounded like a dirt bike racing. Vendor room and elevator were 90+ degeees.

Plussat: Friendly staff and clean property.

Miinukset: The shower curtain wouldn’t stay closed.

Plussat: Comfort, decor cookies, breakfast.

Plussat: Very friendly staff. Good breakfast. Much better than most hotels.

Plussat: Microwave and fridge in room. Clean room. Great location in SE HSV, close to everything. Friendly front desk staff. Quick check in.

Miinukset: Need more tables in lobby for breakfast. Consider adding more 2 person tables in back room area where there is Lora’s of floor space open. When 2 people sit at a table for 6, it holds up seating for others.

Plussat: The lady at the front desk was extremely nice to me. So helpful.

Plussat: Everything was clean, bed was comfortable. Breakfast was great. The woman on front desk was super helpful and each time as we came and left greeted us. Great location for all our activities at Bridge Street. Husband got to spend time at the Cabela’s down the street.

Miinukset: My husband says, a hot cookie at night would of been a welcome touch.

Plussat: It was clean, comfy, easy to get to. Good deal thru Trivago. Layout was a bit odd (connected to a Hilton, but not clearly marked from the parking lot or inside hallways).

Plussat: The entire staff was great but the breakfast staff was awesome.

Miinukset: Further away from Crestwood Medical Center than Trivago showe

Plussat: Everything. The stay was magnificent. The room was beautiful, I had a desk to do my homework and the bed was ultra comfy that I slept on Cloud 9. I am extremely pleased that I stayed here.

Miinukset: Nothing

Plussat: Friendly staff and cleanliness! Also quiet.

Plussat: Everything was very nice. Staff was very courteous.

Plussat: Very good variety of foods. Always plenty to eat.

Miinukset: Nothing.

Plussat: Comfortable room. Nice pool. Great breakfast

Miinukset: The staff was not able to keep the breakfast foods supplied.

Plussat: Location near good shopping

Miinukset: Wanted a late check out..request denied

Plussat: First, I'd like to say the front desk clerk Paula was delightful, always greeted us and was as accommodating as hotel rules allowed.. If every staff member was like her this would be a higher rating along with a much more pleasant stay. Second, the views of the sunset if getting a western facing room was AMAZING along with the firepit to sit outside and enjoy the evening breeze. I included a picture of sunset as this was the most beautiful.

Miinukset: Unfortunately the rooms are much smaller than pictured. Walls are paper thin so we were lucky enough to hear our neighbor up talking 4 of the nights on his speakerphone laughing and crying (which by the way I hope he didn't break up with you and you made your dentist appointment Monday you were concerned about). YES the conversations are that clear. Oh and I failed to mention these conversations occurred between 9pm-2am. When he checked out we were grateful until we exchanged phone conversations for intercourse

Plussat: Very helpful staff.

Miinukset: Great location

Plussat: rooms were great and spacous.

Miinukset: I talked with the hotel a few times before our visit. I told them we were a girl scout group visiting and asked about tax exempt. I was told that would be handled at the desk. When I checked in, I gave them my tax exempt form and was told the manager had to approve it. I later got a text asking how the rooms were, I replied good and asked agian about tax exempt, told manager was looking into it. At check out the clerk didn't know anything about tax exempt and called the manager. The message was my form wasn't acceptable and tax exempt was only given if the credit card use was a tax exempt card. Something I have never encountered, any where. Not with Girl Scouts, and not on offical travel with miltary. I would like to be contacted about this issue.

Miinukset: The room wasn’t as clean as I would have liked. I did inform The front desk staff and it was taken care of immediately. Otherwise it was a great day

Plussat: Very clean. Very nice staff. Close to shopping area.

Plussat: the staff and king sized room were fantastic!

Miinukset: no

Plussat: Atmosphere, and easy accessibility to our room. The staff was kind, considerate, and helpful.

Miinukset: Everything was fine!

Plussat: Location to space center and viewing fireworks

Miinukset: Room was not as clean as I would have expected from other reviews but it was not terrible either

Plussat: Great!!

Miinukset: Great service

Plussat: Very friendly staff. Had all conveniences you would need to feel at home.

Plussat: Basically, we lived here while our son was at Space Camp for the week. It lives up to its name- Home 2. We were very comfortable. Staff were very attentive.

Plussat: Most everything

Miinukset: Housekeeping knocked fairly early while we were still in the room and I asked if they could come back a little later because I was blow-drying my hair. I heard the staff member Huff/sigh really loud and grumble and never said yes or no.

Plussat: Room, location, exercise room.

Miinukset: No cups for water in exercise room. Breakfast lady yelling at a customer to put away her breakfast dishes. Her tone was loud and stern. No plates for breakfast.

Miinukset: Need a tub in the room or change the way the bathroom door open.

Plussat: The staff was very friendly and helpful. The location was great. The hotel is walking distance from Publix, several restaurants and shops.

Miinukset: No.

Plussat: Clean and comfortable room. Friendly staff. Great complimentary breakfast.

Miinukset: The food in the afternoon..

Plussat: A tornado outbreak in the are prevented the trip

Plussat: How close to the hospital it is

Miinukset: The parking garage set up, everything else was fantastic

Miinukset: We were charged a higher rate than ($205) what we told and what we saw on the web site . As a Hilton Honor ‘s member for many years we expect our rate to be adjusted immediately.Thank you.

Plussat: Location

Miinukset: Noise from inside hotel - hallway, room above

Plussat: Very little for what it cost me. Not happy about my stay

Miinukset: Room and floors were not cleaned to standards my opinion. Front lounge area tables and hallways were very dirty. I took picture also. People on staff were not very PROFESSIONAL. Would not stay again!

Plussat: Location was great and the breakfast was as well.

Miinukset: N/A

Plussat: Very enjoyable stay! Would recommend or rebook in the future.

Miinukset: N/A

Plussat: Property looked nothing like the pictures - definitely would not have paid the price I paid for the room. The appliances/TV outdated the furniture was old and creeky! Horrible room!

Miinukset: Nothing but location

Plussat: The breakfast had a good selection. Location was close to nice downtown area. Rooms was spacious

Miinukset: Don’t care for the doors on the showers. They aren’t private enough.

Miinukset: Room key didn't work but got another. Was 60 degrees in the room, called for heat, and maintenance just came and turned off A/C. I asked about heat and he couldn't tell me where heat would come from (vents). Worst stay yet at this hotel.

Miinukset: Is to pricey

Plussat: I liked the beverage options.

Miinukset: The breakfast selection is very basic and minimal. No real vegan/ plant based options.

Miinukset: They now require the shuttle service to be scheduled 1 hour ahead of time. I could understand if they were busy but when I asked to go there were 2 staff members at the check in desk not doing anything except talking to each other so I walked.

Plussat: Nice place to stay, close to the vbcc.

Plussat: Customer service.

Miinukset: Nothing

Plussat: Everything. The hotel was very clean...everything looked and smelled new. The pool area was nice and the staff were very friendly. Breakfast was also very good..lots of options for everyone.

Miinukset: Location was a little scetchy...but not a huge concern.

Plussat: Friendly staff

Miinukset: Area No bathtub

Plussat: Clean

Miinukset: We booked our room and reserved a deluxe suite with king bed and sleeper sofa. Upon arrival we were told they didn’t rent those out and would call me while we were out. Never called and came back and finally got a room with queen beds. No I’m sorry, no let us knock some off the room...nothing. Rude about the whole process.

Plussat: Bed was wonderful, as well as the shower!

Miinukset: How far I had to park

Plussat: Well to start off I have stayed here before. What I did not like was how I was accused of smoking when I don't smoke in my room.

Miinukset: How your staff lied like I smoke in a room, that I know better not to do. Sad thing the room was so clean due to the lack of time I was there. 11 something at night until 630am. I spent a total of 7 hrs in the room 6 of them sleeping.

Plussat: The room was perfect. We had a great view and the bed was incredibly comfortable.

Plussat: Cost value

Miinukset: The room was dirty. Me and my husband went out for the evening. When we returned back to our room the bed lining was not changed. The floor was not vacuumed. Pet hair was left on the floor. The bath tub water linked all night. I will never book this room again in Huntsville, Alabama.

Plussat: Love the location and the view was great and the beds are comfy.

Miinukset: The air conditioner, when it would shut off it would make a loud bang. which was very annoying at night and kept waking us up repeatedly.

Plussat: From some of the reviews, I thought our one bedroom king suite (903) would be dirty, so I took a broom, cleaning supplies, linens and a hand vac. When we checked in I was ready to clean, but the room was perfect. Linens were clean. Bathroom was clean and has a large sink. The room was way down the hall from the elevator which was good, because there was less noise to bother my 70 pound dog. Dog friendly hotel!!! We did not plan to cook, but there were basic cooking pans. They had salt and pepper. Loved the refrigerator/freezer. The fold out sofa bed was the usual, so I took the cushions from the sofa and placed them under the mattress and it was very comfortable for my granddaughter. Called for bed linens and they were perfect. We were there for 5 nights with a late checkout, so nice of them to do that for us. All staff was nice just like being on a cruise ship! If your favorite meal of the day is breakfast, go somewhere else. I thought the selections were good but I m not a breakfast person like my husband. The City Diner is awesome. I booked about 8 weeks early and our cost was 1,383.49. I think our total bill was about 1600 when they added some more fees which I knew they would.. Hotel area is just beautiful. Restaurants right there because you are in a NICE Mall! Anything you would want to eat including homemade ice cream!! Free washer and dryer! Free bikes when available. I rode the bike to the frozen yogurt store so it would not melt before I got it in the freezer. We were around 2 miles from the Space Camp! So worth the drive to be in this great hotel. Also the Westin is connected to the Element. They have a very large lobby with a restaurant and bar. They also have a coffee shop that serves Starbucks. Pool is half inside and outside. Very clean and nice. They have towels for you. Nice chairs and tables. Workout room was much better than I expected from a hotel. Very clean. Quick Elevators!!!

Miinukset: When people said in their reviews that the rooms were dirty, I think they must be talking about the grout in the bathroom. I looked closely and the bathroom was clean, and I used my own cleaner, but grout becomes darker over time. There was no mold. The hotel room could use a shelf or drawers for storing cloths, but we just used out suitcases.

Plussat: The location was good. Just right for an overnight get-away. We took in a movie, ate at a great restaurant, and did a little shopping.

Miinukset: There needs to be a mirror somewhere besides just in the bathroom. I usually clear out of the bathroom after a shower for the person with me to have privacy. I needed a mirror for putting on make-up, fixing hair, etc. There was no mirror at all other than in the bathroom.

Plussat: Great property. Local to shopping and restaurants. Wonderful staff. Excellent breakfast.

Plussat: The staff was very friendly and helpful.

Miinukset: The only drawbacks were that the tv's weren't Smart TVs and there was a little dust under the dresser.

Plussat: Great location. Staff was very friendly and helpful. Nice patio area for outside sitting. Room was quiet. Room service breakfast was served in a timely manner and was hot and delicious. Loved the shower.

Miinukset: The room was clean but not immaculate as I would think such a nice place would be. The room service breakfast was fantastic however was a little too pricey. I expect room service to be pricey but this was just a little much. I would expect dinner to be that price, not breakfast.

Plussat: I loved everything about it. I had no complaints at all. Very new, clean and the staff was extremely nice. I love the pool area also

Miinukset: Nothing

Plussat: Location was great

Miinukset: The room wasn't very clean. The countertops in the kitchen area and floors in the bathroom were not clean.

Plussat: The location is excellent! The area in which the hotel is located has MANY things to do within walking distance.

Plussat: Breakfast left a bit to be desired.

Miinukset: Timeliness of food preparation and placement on the serving line. We waited for over 25 minutes for breakfast potatoes and sausage.

Plussat: Everything except the fake eggs.

Plussat: Room was modern and well planned with outlets plentiful and easily accessible. Roomy, and clean. TV was above average.

Miinukset: Prefer to be closer or in Huntsville.

Plussat: Very comfortable bed. The view was great.

Miinukset: Breakfast staff closed up while guest were still trying dish up their breakfast.

Plussat: The staff was very friendly and helpful. We asked for a recommendation on a restaurant, and they told us about a place nearby. It was one of the best places we have eaten at. The hotel was very clean and comfortable. We would definitely stay there again.

Miinukset: There was nothing that we didn't like.

Plussat: Friendly staff, room was clean, comfy and great location for our weekend needs.

Plussat: The nice clean rooms. Nice carpet. Comfortable beds. Breakfast was great.

Miinukset: No

Plussat: The room itself was clean and comfortable.

Miinukset: My son and I got food posioning from the breakfast there. We were the only ones to eat it and the only one of 12 who got sick. I'm 29 weeks pregnant and ended up in the emergency room. The staff didn't care, one man working at the desk on particular. He gave me a snarky "sorry" and that was all. I. Really disappointed in the care and I guess the cleanliness as well

Plussat: We loved the room! It was nice and spacious with very comfortable beds. The hotel was clean and appeared to be well kept. Staff was friendly and helpful throughout our stay.

Miinukset: It is a couple of miles out of town, but the price makes up for it.

Plussat: The hotel was in a desirable area, except I needed it on the other side of the mountain. The staff at the front desk were all very helpful, knowledgeable, and very friendly.

Miinukset: The breakfast was ok, but a variety would have made it better (different mornings, different items available for breakfast). Also a couple outside locks wouldn't work with our keycards. I am disabled and that became quite annoying.

Plussat: The property is extremely clean and peaceful and the staff is exceptionally friendly and helpful. The breakfast buffet is excellent and I would recommend this hotel to anyone.

Miinukset: No complaints at all

Plussat: Location

Miinukset: The hotel has gone through some recent renovation. A good quality job, but I must say the decor is a poor choice, preference only I will let you be the judge. Most of all the breakfast is the worst it is of little variety and poor quality.

Plussat: The restaurant was incredibly understaffed. Never received breakfast, could not even get coffee. Worst service I have ever experienced

Miinukset: Terrible food service

Plussat: Jo the matinaince man was kind

Miinukset: Weird breakfast setup ,,some pay you have to tell them if you have made your booking reservations

Plussat: The comfort,friendliness, cleanliness, breakfast and the value

Miinukset: I would have rather been on the front side

Plussat: This is a nice place. Very modern and new. We had a great stay.

Miinukset: We had no complaints.

Miinukset: The hot tub was broken. The service at breakfast repeatedly asked my name and room number, and still gave me a bill although it was paid for at booking. We were ran out from the courtyard by wasps.

Plussat: The location was great for our site seeing

Miinukset: The property is beginning to age. You will see a tiny amount of rust in the rest room. I felt the tub area was outdated due to safety concerns of having to step up high and it felt narrow. Not enough safety bars. The bed is not the most comfortable, but it is acceptable. The floor around the pool was slippery than most. Be careful.

Plussat: Cleanliness

Miinukset: NO FREE CONTINENTAL BREAKFAST!! Did not appreciate that I had to pay $9.95 to eat breakfast!!!!!!!

Plussat: Nice comfy beds

Miinukset: Breakfast could have been better.

Miinukset: The breakfast staff were not very friendly. We sat at our table for 10 minutes before they took our order.

Plussat: Beautiful hotel! Very friendly staff.

Plussat: The food was good.

Plussat: The pool was closed, but with us getting in late they open the door for my kids and myself to swim for a little while, that was great. Thank You.. The room was clean..

Miinukset: The beds were to soft, woke up next morning with back pain, the pillows were way to soft. I thought breakfast would be included for the price they charge to stay overnight instead they wanted $8.95 plus tax. I also told them not to charge my credit card that I was going to pay with cash when checking out, I was charged for the room twice, once on my card plus a $50 charge they had no clue what that was, then I payed cash when I check out. So now I'm waiting for the credit back to my card and it been over 4 days..

Plussat: Located walking distance to restaurants, movie theater and shopping. Beautiful hotel, clean, comfortable and convenient to everything you need without getting in your car. Highly recommended!

Plussat: Convenient to shopping and dining but it was raining and we didn't have reservations!

Miinukset: Unable to operate rain head shower temperature. After two days we still had scalding hot water.

Miinukset: Check in was slow and the room we were assigned was occupied.

Plussat: Location

Plussat: Clean, comfortable room. Great pool area and bar. Great location, restaurants and shopping within walking distance...

Plussat: Everything else was great!! Wonderfully soft and comfy bed. Very spacious room. Tub and shower!! Just lovely!!

Miinukset: No mini fridge to store surprise birthday cake

Plussat: The location was great and the view was beautiful. We only had one robe in our room and there were two of us so that could've been better. The room service was amazing and so glad it was 24/7! However we did not get to eat what we wanted since he kitchen was out of burgers.

Plussat: The room was very clean, roomy and quiet

Plussat: The room was good but the bathroom was not clean.

Plussat: Room is good bed is comfortable

Miinukset: Ate dinner at bar. Food was good but took incredibly long to be served. Several people complained. Bar staff was friendly but needs more management to run efficiently. Bar also looked unkept and messy. Presentation was poor with rags laying on top of bar, boxes of plastic gloves and just had appearance of being messy. Slow food service was slugged off with excuses by bartenders and manager.

Plussat: Excellent value for money, with a good price on a good brand. Staff were great and location is good.

Miinukset: Soundproofing in rooms is inadequate. Beds very uncomfortable

Plussat: Breakfast was delicious, very good variety.

Miinukset: Breakfast was pricey. There were menu items not included with the breakfast bar that we didn't realize were available until after guests that had been there a few days ordered them.

Plussat: We had a better breakfast for less money at the Cracker Barrel.

Plussat: Breakfast service was excellent

Miinukset: The duvet had hair on it

Plussat: Food was good. Bed was comfortable. The interior of the hotel as you enter, was very pretty. It was in a good location for us.

Miinukset: The TV was not set up good.

Plussat: Guy at the front desk was personable

Plussat: The location was the BEST.

Miinukset: My room had a horrible smell, and I could hear everything going on in the lobby (first floor room, closest room to lobby). I didn't feel like it was as nice a room as the price would indicate.

Plussat: Facility was very clean and beds very comfy & staff was nice

Miinukset: That breakfast was a separate price

Plussat: Very nice bright and clean. Distinctive, pleasant fragrant smell in room though suddle enough not to agitate breathing/ asthma.

Miinukset: Sometimes loud traffic from nearby busy highway while sleeping. Also water never got hot.

Plussat: The breakfasts were excellent. The staff, especially Devona and Daniel were top notch.

Miinukset: The toilet was sluggish and it was necessary to flush multiple times.

Plussat: Location

Miinukset: Room had roaches coming out the air conditioning unit

Plussat: location, room size, location, staff

Plussat: Nothing

Plussat: It was close to the UAH campus.

Miinukset: It wasn''t as clean as I would have liked; hairs in the tub.

Plussat: The staff was over the top amazing. Polite, professional, and proficient at what they do.

Miinukset: The place was a bit run down. Cleaning up would not add to the cost. They were painting the exterior when we were there, but the rooms and especially the common areas (elevators) were not good...not good at all.

Plussat: Breakfast was great!

Miinukset: Room size could have been a little wider.

Plussat: The bed was comfortable

Miinukset: This hotel is in a questionable area with a lot of vagrants around. My room was not very clean and the previous parties used washcloths were still in the bathroom.

Plussat: Cleanliness was very good. Front desk staff and cleaning staff was very nice.

Plussat: Good location...near interstate, U. S. Space and Rocket Center, restaurants, shopping.

Miinukset: n/a

Plussat: Breakfast was great! For the price, I was expecting a nicer facility. This building is showing general wear and tear inside and out. It looks like they are painting the outside now, but carpets are worn and breezeways dirty. General wear and tear on furniture. The lobby was decorated nice and clean.

Miinukset: Dirty breezeways and carpet. The room really needed a deep clean. Built up of dust on the furniture in some places. Mold around jets of tub.

Plussat: Clean

Plussat: Everything was great

Miinukset: Nothing

Plussat: Location to college campus. Clerk's were friendly

Miinukset: Room was dusty, carpet baseboard pulling away from wall. Heating/air unit needed to be cleaned

Plussat: Pool

Miinukset: Nothing

Miinukset: Breakfast food was not good

Plussat: Breakfast was delicious. Beds are extremely comfortable

Plussat: The breakfast bar was wonderful and the lady who ran it was very friendly and gave 5 star customer service. The front desk staff was helpful and accommodating anything we asked of him. The cleaning staff always did a great job

Miinukset: The pool was very small and seemed to be green upon arrival. The maid did not seem to understand "Do Not Disturb" and did not seem like they could speak or understand the English language. The bathtub was small and curtain did not keep water from going all over the floor in the bathroom. Our keys had to be reprogrammed multiple times.

Plussat: the staff was courteous and helpful, the breakfast was great and just as advertised,the beds were very, very comfortable just a very enjoyable stay.

Miinukset: the only thing lacking in my opinion was the pool could definitely use more attention.

Plussat: The staff were all exceptional!

Miinukset: The pool needs a remodel. Its small and old.

Plussat: The staff was excellent

Miinukset: The bathroom had a leaky faucet and broken vanity

Plussat: The bed was comfortable and the breakfast was nice. The staff were very kind and even let me take a nice hardbound book from the lobby that was a guide to the area.

Miinukset: The fitness room was lacking with only two pieces of equipment and the pool was small.

Plussat: Great breakfast. Clean rooms. Great location

Miinukset: Small pool

Plussat: The beds were comfortable and I really enjoyed the breakfast.

Miinukset: Check-in was at 3pm but we weren’t able to check-in until about 3:45pm because our room wasn’t ready. We had a long day that day and just wanted to lay down and rest.

Plussat: The accommodations were clean and comfortable. The staff was friendly.

Miinukset: The breakfast was not good. Other than that, all else was fine.

Plussat: Great breakfast, Misha the breakfast attendant was super helpful and a great help to our family for breakfast. The breakfast had a good variety of choices. The front desk workers were nice as well.

Miinukset: I had to ask for sheets for the pull out sofa once I realized there weren't any in the room automatically. Pretty sure there was some hair on the floor that wasn't ours and the light cover inside the room but it worked so it wasn't a big deal.

Plussat: Clean, spacious room. Clean public areas. Friendly staff. Nearby restaurants that were walkable.

Miinukset: Breakfast offerings were not quite up to standard. Thin OJ, greasy eggs. No freezer section in in-room refrigerator. Heating/Air was noisy and difficult to regulate.

Plussat: Quiet Location. Close to restaurants.

Miinukset: Bathroom door would not close. Room was hot when I arrived.

Plussat: Very nice hotel, clean rooms, comfortable beds and good breakfast. We had adjoining rooms which was really nice for our family trip.

Plussat: Good location and breakfast.

Miinukset: Sheets were dirty. Person at front desk handled well.

Plussat: Breakfast items need to be switched up daily. Weekdays breakfast should be available until 10 instead of 9

Miinukset: Microwave sausages

Plussat: Not very far from the Von Braun Center

Plussat: Breakfast was very good, plenty of variety! My room was clean except for the T.V. It was dusty behind it.

Miinukset: I wish I had known that the hotel was in the process of replacing the carpets. Hotels do need to do that and it really didn't disturb. The windows need to be cleaned no matter what is going on at the hotel. The mattress needs replacing also. Thank goodness I was able to find a sweet spot in the bed to lay on.

Plussat: The bed was very comfortable.

Miinukset: The breakfast was very nasty it tastes very cheap and Frozen.

Plussat: The staff were very courteous and hospitable. The hotel was very clean.

Miinukset: The hotel was located in back of another hotel. However the sign for the hotel was in a good location. There was interruption of sleep with someone sitting off the fire alarm. I didn't sleep well after that. It made me uneasy and I couldn't relax.

Plussat: The location was convenient, and the room was a good size. The staff was friendly and check in was super fast. The hotel is older and serviceable.

Miinukset: For a totally non-smoking hotel, my room had been fumigated and smelled like a stale breath-mint. All my clothes ended up smelling that way as well. That made the experience disappointing.

Plussat: Breakfast was good staff was nice

Plussat: The staff

Miinukset: Housekeeping needs to use the vacuum cleaner, especially against the walls.

Miinukset: Our pillow cases look like the had drops of blood on them. When I went to get in the bed and pull back the sheets it was hair left in the bed.

Plussat: We came into town and stayed overnight for a family function and this hotel and location was perfect! The staff was friendly, the room was clean and breakfast was included with our stay.

Plussat: The roomy bathroom. Feeling secure with inside corridors.

Miinukset: Stayed before and loved it! This time found a bug in bed. It was crawling on my friend, then instantly felt like bugs in the bed. Creepy. Something felt like it moved in the room which felt strange. The ac unit made this constant sweeping noise as if someone was moving in the bed. Just impossible to sleep well. I think next time I will take as a precaution and just go home instead of fearing.

Plussat: I usually enjoy my stay at your facility, however, on this stay we asked for a late check out accommodation and was denied. I usually would gladly recommend your facility to all of my family and friends here in Chattanooga, both at work and home. I will no longer do this.

Miinukset: Been more considerate of our situation.

Plussat: This hotel is a major disappointment. I did not like anything about it.

Miinukset: This place was horrendous. The entire building is filthy and inside the rooms are even worse. There was mold and mildew on the walls, shower curtain liner, tub, and baseboards. The room smelled. Staff is incredibly rude and unmotivated. Never again

Plussat: Room was nice and clean with a nice bed.

Miinukset: Breakfast could have been a bit later and longer.

Plussat: Great room, great breakfast, great staff

Plussat: Comfortable

Miinukset: I was asked to leave because I was later than 12 pm noon paying for room.

Plussat: helpful front desk staff

Plussat: Very clean and quiet.

Miinukset: no

Plussat: Nice and clean

Miinukset: Pictures made room appear larger than it was

Plussat: Manager and front desk are always accommodating to fit our needs and are polite.

Miinukset: Door does not lock in the bathroom and door to enter room dead bolt does not work. Breakfast attendant (older woman) could of been nicer with the breakfast. I came downstairs at 10:01 on Sat and she was rude and did not let me get breakfast.

Plussat: The breakfast was great. The employee who prepare and serve the breakfast is a great asset to your company. She is an amazing employee.

Miinukset: 0.

Plussat: Was like home away from home. Having a small kitchen in the room was nice. Breakfast buffet. Coffee and snacks always provided.

Miinukset: Room was a bit small.

Miinukset: The staff . They didn't give me the room that I booked

Miinukset: I specifically booked this hotel because it had an indoor swimming pool. Upon arrival, we were made aware that the pool was out of order. It would've been great to know this ahead of time...especially considering that there were 3 kids on this trip, expecting to swim!

Miinukset: They charged my debit card a extra 170 after I already paid for the room

Plussat: Everything was excellent

Plussat: Comfy beds, clean rooms, easy access! Great location.

Miinukset: Breakfast could have been better.

Plussat: Breakfast was good. Bacon each day. Always a plus for bacon lovers.

Miinukset: The pool was inoperable and we were not informed upon arrival or prior to arriving. A huge disappointment. We saw the sign as we were going to our room.

Plussat: Everything was awesome and it was a great location to shop and eat.

Miinukset: No jacuzzi as stated on premises

Plussat: The area

Miinukset: They won’t take cash

Plussat: Friendly staff, very comfortable bed, quiet and clean and had lots of food options close by.

Miinukset: The breakfast was good but I didn’t like the veggie sausage. Would’ve preferred regular sausage as a choice. The rest was good but not great but it was free with the stay so who’s to complain right?

Plussat: The front desk agent, Bryan ..was so polite and helpful.

Miinukset: No complaints

Plussat: The staff was very pleasant. As soon as I entered the property I was greeted with a smile. I was told all important information at check-in and was even offered a wake up call. I will definitely come back to this hotel.

Miinukset: n/a

Plussat: Nice staff! Moved us to a new room when ours smelled like smoke. Quick check in and good breakfast. It was also nice to be able to use the side entrance doors and have plenty of parking! Internet TV with HBO Now was a nice bonus too!

Miinukset: The pool and hot tub were under extreme renovation and closed, but it was not mentioned anywhere. The counter space and bathroom area were extremely small.

Plussat: Very clean. Staff was great! Centrally located.

Miinukset: Expensive compared to other hotels in the area for the same room and quality. Would have booked elsewhere had my dates been available.

Plussat: The people of Alabama as a whole are very friendly, but this hotel has picked the cream of the crop!

Miinukset: Nothing!

Plussat: Pricey

Plussat: The location was very good. Easy to get in and out. Close to all the daily amenities one would need for an extended stay.

Miinukset: Can't think of anything on this point.

Miinukset: Price too high & no breakfast

Plussat: The location was perfect. Very clean, free laundry, friendly staff and spacious!

Plussat: Staff was really nice and extremely helpful, especially when we realized the shower was broken. They moved us to another room (which was actually better than our first one) pretty quickly so we could get our day started. Also, it's fairly close to the US Space and Rocket Center, which is why we were here.

Miinukset: The elevator was really small. It could barely fit myself and my husband with our suitcases.

Plussat: Very close to US Rocket and Space Museum

Miinukset: Improve room illumination and provide luggage rack in the room

Plussat: Hospitality, clean room, laundry facility.

Miinukset: Everything was great

Plussat: The room was bigger than expected.

Miinukset: It took us 20+ minutes to check in. When you get in at 11pm you just want to go to bed and it took entirely too long. The guy was very nice and personable, just slow.

Plussat: I was very comfortable and I felt very safe there. The lighting in the parking lot was very good. I had to leave at 4:30am and I wasn't uncomfortable loading my car at that time of the morning. As to the bed, I wish I could bring it home. very comfortable.

Miinukset: I have stayed at Candlewood in Virginia, North Carolina, South Carolina, and now Alabama and I can honestly say that I have never been disappointed in the room, staff, or facilities offered to your guests. When ever I travel I only look for Candlewood. I won't stay anywhere else.

Plussat: It was wonderful stay

Plussat: Everything Staff were so friendly and helpful

Miinukset: Nothing