Tropitel Sahl Hasheesh

Very friendly staff (Mina at the front desk and all the team), clean hotel and facilities. Very professional customer service/guest relations (I had a comment about the food and the duty manager: Haitham Sayed spent about 15 minutes with me to discuss the issue, he was very attentive and open to suggestions and feedback).

inconvenient check-in and out rules (timings) that need to be more flexible because paying for a late check-out can ruin the whole experience easily. (Knowing that most of the guests come by plane and have fixed flight timings, I think the hotel should be more understanding). This did not happen to me this visit but it happened to me last trip. I also think that the F&B needs more attention from the hotel management especially the working hours of the food outlets and the choices at the open buffet; would love to see more seafood - A sense of Hurghada.

When they know that we are celebrating our anniversary, they made a special dinner for us in the BBQ area to celebrate us. That was a very nice surprise.

I liked the hotel a lot and nothing bothered me

Every thing was excellant , staff is very friendly hotel is very clean animation team is great and also the food is very good. Really thanks for this good stay

The only thing i do not like was not enough space to stay on the bridge to swim in the sea. And the bridge was shared with the other hotel