Very good experience . Will fly again and will recommend friends and family to fly THY
It’s great staff and very good service
Very bumpy ride with lot of turbulence. However, the flight landed 25 minutes early, which shortened the time.
Plussat: "On time, friendly check in staff"
Miinukset: "Food was very poor in Turkish Airlines standards"
Plussat: "Crew was excellent, seats were comfy."
Plussat: "High Quality experience."
Miinukset: "Could have purchased through Turkish and saved money since I had to make a date change."
Plussat: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Miinukset: "Fix the above. Will not fly Turkish airlines again!"
Plussat: "Everything was fantastic"
Miinukset: "Prices please low and cheaper"
Plussat: "The staff is very accommodating and the meals served on board were good."
Miinukset: "seat cannot recline"
Plussat: "Best food. Best service. 45"
Plussat: "Everything! Food was amazing!"
Plussat: "Perfect take off and landing. Very smooth flight with good service"
Miinukset: "Flight was delayed. Missed my connecting flight. Had to wait 12 hrs in Istanbul for the next flight to Tirana. I missed my mother’s funeral."
Plussat: "Everything was exceptional"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "The landing."
Miinukset: "My special meal had been canceled."
Plussat: "We received edit seats so we had more room which made the quick flight more comfortable."
Miinukset: "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."
Plussat: "Finally loved that they had a vegan sandwich for me!"
Miinukset: "We were supposed to land with an hour and a half till my next flight. We landed and they were already boarding my next flight. It was very slow getting off the plane also. Took forever to pull up to be able to let us unboard."
Plussat: "Everything was good"
Miinukset: "All good"
Plussat: "The food and amenities were nice"
Miinukset: "Customer service was bad when checking in, the flight left late from LAX, almost made us miss our flight from IST, my friend's luggage was lost."
Plussat: "Best flight crews and food I know of"
Miinukset: "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
Plussat: "not much"
Miinukset: "flight delays, lost bag, did not get delivered for over two days"
Plussat: "seats, entertainment"
Miinukset: "food. only one non-veg option"
Plussat: "Lots of room on the plane, light meals but good, helpful service"
Miinukset: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Plussat: "Although flight left a little late, it arrived ahead of schedule. Planes have been upgraded with better entertainment and are more comfortable."
Miinukset: "Online checkin was challenging since I had to find out my Istanbul address. Also, first 2-3 hours of flight were very rough & we didn't get any water (very important for long flights) until we had been on the plane for 3 hours."
Plussat: "I hated it"
Miinukset: "I am a non veg guy and during serving the foood they said ...they don't have Non veg meal ..I have to eat Veg only ..what the hell is this .. For water also ..I had to ask 3 times then they gave me when I request fourth time...it was terribly bad experience and I hated this trip."
Plussat: "Food customer service touchcreen tablet in each seat. Tablet has access to free movies, shows"
Miinukset: "for those flying to Saudi Arabia for pilgrimage or umrah, the crew is not knowledgeable on it."
Plussat: "Nice aircraft"
Miinukset: "Quantity of food served was less for 13 hour flight"
Plussat: "Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines."
Plussat: "I liked food and service"
Plussat: "Appreciated the lights being dimmed, to make it more restful."
Miinukset: "Would have enjoyed ice with the juice, or colder beverages."
Plussat: "Good food, good entertainment options - movies, tv shows, games, newspapers, and some electronic games."
Miinukset: "Our flight backtracked over Europe - I think bcs all flights go through Istanbul - so our flights were longer than necessary even though cheaper... worth doing once bcs Istanbul looks pretty cool."
Plussat: "on time, good boarding"
Miinukset: "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
Plussat: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"
Plussat: "The stewardesses, the food, the entertainment. The dynamic lightning during the flight. The move to get others on the flight to shut their windows for a while so that the rest of us could get some rest."
Miinukset: "I'm a tall person, so if at some point accommodations could be made to maybe increase the leg pace by a few inches between eats, it would be greatly appreciated."
Plussat: "Enjoyed the flight, airports, service."
Plussat: "Excellent flight: unique entertainment, good food, nice attendants, only good surprises!"
Plussat: "Great service onboard."
Miinukset: "Attendants did not smile, but were helpful."
Plussat: "Excellent food and service. Very friendly and professional crew."
Plussat: "Nice new plane, decent food, friendly staff, incredible selection of movies. Appreciated the fact that the cabin wasn't freezing for once."
Miinukset: "Terrible, slow checkin process. Some people treated the checkin counter as their personal therapist, coffee house, I don't know what.., they held up the line for ages and staff was doing nothing to speed them up and move them along."
Plussat: "Best airline food I have ever had. Most comfortable long flight as well."
Plussat: "Moved into business class much more leg room"
Miinukset: "Aggressive staff"
Plussat: "Movies crew"
Miinukset: "All was good"
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The seat wasnt comfutable"
Plussat: "the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!"
Plussat: "Amazing service and food"
Miinukset: "They charged me $60 for checking one bag in for this international flight"
Plussat: "nice crew"
Miinukset: "old planes with bad seats and no chargers or entertainment"
Plussat: "Missed flights due to driver not turned up at Bellano yesterday"
Miinukset: "We have a new flights"
Miinukset: "better accommodation of passangers"
Miinukset: "Lufthansa in Frankfurt is a nightmare. Gates are very far apart and Lufthansa scheduled layovers are very short. We were running close to 2 km from one end of the airport to other with little kids barely making our flights. Boarding was on tarmac even for 747, once in rain once in 40C degrees."
Plussat: "Great crew"
Miinukset: "Uncomfortable seating"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Miinukset: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Plussat: "Lufthansa take great care of their passengers, always"
Miinukset: "Poor gliding in and rough landing"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Loved it!"
Miinukset: "Liked it all"
Miinukset: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."
Plussat: "Overall good, except one of the crew members"
Miinukset: "Crew very rude, one of them. I fly LH quite often, usually nice but this one was exception. Wanted to memorize the name, but forgot :)"
Plussat: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Plussat: "Cabin staff were pleasant and effective."
Miinukset: "I got a headache on the flight; it did go away until I got good air in Frankfort. Bathrooms were a bit low in number necessitating long waits. This has become routine."
Miinukset: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times."
Plussat: "Screen monitor and flight map"
Miinukset: "Flight was delayed and it was kinda cramped"
Miinukset: "The flight was over 4 hours delayed and we only received a 10 euro voucher. The boarding process was chaotic and stressful."
Plussat: "Nothing really. It was an overall terrible flight."
Miinukset: "The crew was so bad. When asked for my special meal 2.5 hrs into the flight, they said you haven’t ordered any, which in fact I had a month before my flight. The crew member instead insisted that ”you should've brought your own food” not once but twice. No courtesy nothing. I was super disappointed. I fly a lot and this was hands down my worst flight. Also, the aircraft and seats were terribly uncomfortable (Boeing 747-8 Economy). Boarding took forever as well. Overall a very shocking experience from a very experienced airline otherwise."
Miinukset: "Cramped space in economy class."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Smooth flight, attendants were attentive"
Miinukset: "Seats way too close when reclining You sh know the ingredients of meals served Why not serve real fruit? Apples bananas etc Unable to check in online ...thus had poor seats and no upgrade opportunities"
Plussat: "I liked that I got a snack."
Miinukset: "I didn't like my snack choices. Also, the seats had crumbs on them when I boarded."
Plussat: "Friendliness of crew, punctuality of flight; complimentary plum cake; good selection of drinks. We were able to check in and choose seats online."
Plussat: "my favorite airline"
Plussat: "Comfortable seats."
Miinukset: "Boarding was like a "free-for-all", the gate agents exerted NO control at all. The departure was delayed about 15 minutes (no big thing" but then we sat in our seats for an additional 45-50 minutes for a total of more than an hour!. This after an 11+ hour first leg."
Plussat: "Staff was very professional, the plain was new and clean. Food and drinks were also good."
Plussat: "Everything was amazing Very pleased!"
Miinukset: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "We often fly on Lufthansa and highly recommend it!"
Plussat: "No problems. As could be expected. Would do again."
Plussat: "I liked the entertainment options."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Plussat: "Excellent service"
Miinukset: "Every thing is excellent"
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "I love their pilot and crew members."
Miinukset: "The lady who are the weighing baggage in Lagos is very rude and need to be removed and others that pass instructions to her. The same baggage I brought from US is the same weight but hostile to removed down all my clothes. The weight used in Nigeria is not acceptable to many people and it can make passenger run from them"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "we had to cut our trip short and book an immediate flight home on Lufthansa. The staff took excellent care of us. Even offered us some orange juice and milk to take home knowing that we may need it (being away for a while) and knowing that our first priority was to get to a hospital. These little events shows the extreme compassion from Lufthansa's on-board staff. We will now ALWAYS look to fly Lufthansa whenever possible."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Easyjet, no hot food or cold sandwiches on a 4hr 30min flight! Not good enough… but apart from that the service and flight crew were 100%
Miinukset: "Flight was delayed ridiculously and were not informed of what time it was delayed to until shortly before departure. Been told due to fog but other flights were leaving in the meantime!"
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Plussat: "The flight was short"
Miinukset: "My seat was sagging in from use. And some men were standing in the aisle, talking loudly and laughing while I was trying to nap. The staff did nothing about it."
Plussat: "Booked front row seats with great leg room which was comfortable"
Miinukset: "Seats are really small and stick together, super uncomfortable for more than 2h"
Plussat: "Nothing much every other plane is more comfortable."
Miinukset: "We were five people with five carry-on lugages and five small individual bags. The people in boarding tried to charge us €76 for each one of the bags for a total of €380 extra. We managed to put three of those bags inside our suitcases but we were still charged for two very small bags €152."
Plussat: "Easy travel"
Miinukset: "Boarding personnel could be much more helpful"
Miinukset: "The bag drop process is confusing and the people working the counters are unresponsive and rude."
Plussat: "On time"
Miinukset: "Charles dGaul airport security was redundant and slow. A more cohesive flight change would have been better."
Plussat: "Crew was nice and boarding was speedy"
Miinukset: "Late departure and late arrival."
Miinukset: "Flight was late leaving, boarding was unorganized. Stood on the tarmac for 20 minutes waiting to enter the rear door and then turned around to enter the front door."
Miinukset: "They overbooked our flight, sold our tickets and we didn’t get on standby. We had to wait in the airport for 8 hours for another flight because of this."
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Plussat: "Quick boarding and disembarkation"
Miinukset: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Plussat: "The captain"
Miinukset: "Staff. Landing - it felt too steep."
Plussat: "Amazing timely departure and super fast luggage!"
Miinukset: "Boarding process always painful. Not sure why they always take passengers in an uncomfortable standing only zone and still make them wait."
Plussat: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Miinukset: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Plussat: "It was on time"
Miinukset: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Miinukset: "1 hour late both ways"
Plussat: "The pilot was the most skilled ever. Was one smooth flight. Hardly felt anything during landing."
Miinukset: "I liked everything."
Miinukset: "Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company."
Miinukset: "Our carry on bag was deemed oversized (standard US size carry-on), and we were charged 47 euros to check the bag. It also took over 40 minutes for the bags from our flight to load onto the baggage carousel. There was NO communication about the bag size/charges,etc. until we arrived at the counter to check in for our flight. They have an agent who monitors bags- you will not sneak by."
Plussat: "Efficient, friendly crew, excellent announcements from the flight deck"
Plussat: "Seats were comfortable and leg room is decent. Small plane with 3 seats on each side. The flight was pretty empty so that was a plus."
Miinukset: "Terminal is kinda small and not much eating choices past the security check."
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Plussat: "Speedy boarding"
Miinukset: "Flight was delayed from 2040 to 2230"
Plussat: "Ok flight"
Miinukset: "Speedy boarding was shambles"
Plussat: "There was nothing to like about this airline"
Miinukset: "Staff was rude. No food was provided. Charging extra money for no reason. It’s all about money money money with shitty service."
Plussat: "Nice crew"
Miinukset: "Customs opened really late so there was no time to have any food before boarding, then boarding was delayed while already on the queue at the gat already anounced, and finally late to take off. We ended up arriving mire than an h late."
Plussat: "Short flight but was fine"
Miinukset: "Landing was bumpy."
Plussat: "Easy to book flights and know in advance what to expect. Was able to check in immediately after I purchased the ticket. I rated food and entertainment as a 1 as there was no food unless you bought it and there was no in-seat entertainment. These was expected as easyJet is a lower cost airline so just want people to be aware."
Miinukset: "Didn’t like being told just 30 minutes before flight which gate the plane would be boarding from. Seat was very uncomfortable (cushion needed to be re-stuffed)."
Miinukset: "It's bad enough getting up at 3am to get to the airport for the early flight but when it's the first one out and it's 40 minutes late your really not happy.i can't remember the last time I booked easyJet and left on time"
Plussat: "Nothing special to mention"
Miinukset: "No luggage room above our head, we had to leave our luggage somewhere else far from our seats and the crew should help us promptly to get those luggage back but no, we had to get it ourselves and had to wait till the very end after all the other passengers have already got off the plane. Not fair on us when we were sat next to exit but had to anxiously wait. Shame!"
Miinukset: "Being late on both journeys! With no explanation"
Miinukset: "You may have to check baggage that goes on US airlines as carry on. We were charge at the gate and it was $60 euros. Not happy about that at all."
Miinukset: "Flight canceled on the day of. No other flights from Gatwick to Geneva that day."
Plussat: "Flew from Manchester to Hamburg. Seated exit row in 11C. Leg room great. Crew was efficient. Good cheap flight. Delayed but kept well informed."
Miinukset: "Delay and boarding in Manchester. 'Now boarding' on notice board 10 mins before flight arrived."
Plussat: "One particularly kind employee"
Miinukset: "We were told at check-in that we did not pay for a checked bag, despite the fact that my receipt shows we did. So we had to carry all our heavy luggage onboard and our money paid in advice for baggage was not refunded. Also, the plain was an hour late and the way they started boarding was really disorganized and it was as if the passengers were cattle as they corralled us into a 20x30 standing-only roped off section to wait to board after already having or boarding passes checked."
Plussat: "I was offered to check in my hand luggage for no extra fee"
Miinukset: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
Miinukset: "The flight was 3 hours late; and there was no room for my cabin bag except at the back of the plan. Their cabin bag policy is not consistently applied"
Plussat: "It was an easy quick trip! No problems. Kind service."
Miinukset: "We had bags to check and had to pay $50 extra per bag. We weren't aware we had to check them prior to checking in for flight. It took forever and we had trouble when having to return to show proof of payment. Not a good experience in Nice."
Plussat: "Left on time, landed early. Quick boarding, quick disembarking."
Miinukset: "Most passengers had carry on put in the hold but there ended up being lots of room in the overhead lockers."
Miinukset: "seat are really uncomfortable...staff unpolite"
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
Miinukset: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Miinukset: "Just perfect and on time"
Miinukset: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."
Miinukset: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Plussat: "We landed without crashing"
Miinukset: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Miinukset: "Because of health reasons, we wanted to cancel the flight but there was no such option. email@example.com"
Plussat: "Customer service is awful I will never fly Pegasus again"
Miinukset: "Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company."
Plussat: "Really easy experience - friendly, organized, on time and a great price!"
Plussat: "Easy; fair prices; budget rates"
Miinukset: "no entertainment (N/A)"
Plussat: "Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional."
Miinukset: "It was hot in the plane, probably cranked up the cabin heat to 25°C :)"
Miinukset: "The set it was so bad"
Plussat: "Good price basic amenities but all in all a great deal"
Miinukset: "Everything was great!"
Plussat: "Free cup of ice."
Miinukset: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Plussat: "Got to Barcelona eventually"
Miinukset: "One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather."
Miinukset: "Pegasus Airlines service is so poor. We've waited for hours to check in. Your website did not clearly declare that the ticket did not have a luggage allowance. I have paid in total 70 Euros to check in my luggage. Innaddition to that Pegasus Airlines lost my luggage. Overall a terrible journey"
Miinukset: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Plussat: "I liked that it's first and last time"
Plussat: "Cheap price"
Miinukset: "Uncomfortable seats. Race car type no recline, no food included, overnight flight yet lights on board remained fully illuminated."
Miinukset: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Plussat: "Cheap ticket"
Miinukset: "Worst airline ever, no water or juice even when one of the passengers had diabetes and needed sugar."
Miinukset: "They cheat the people with the conditions of the baggage. They changed recently the policies without clear information for the passengers."
Plussat: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more if needed and never fly with them"
Miinukset: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Plussat: "The price"
Miinukset: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Miinukset: "Space for the leg"
Plussat: "was not full so had some space"
Miinukset: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Plussat: "You get what you pay for, nothing more and nothing less."
Miinukset: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Plussat: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Miinukset: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Miinukset: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Miinukset: "the flight was delayed without telling us why we were late from our next flight"
Plussat: "We did an error in booking the return date, & found no point of contact to change the date"
Plussat: "The seats were not too tight and the food is not extensively expensive"
Miinukset: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Plussat: "Reasonable for the price paid"
Miinukset: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Miinukset: "We didn't get a glass of water. Shame on you"
Plussat: "Comfortable seats and very clean."
Plussat: "Roomy, comfortable seating. Clean and modern."
Plussat: "generally the boarding and crew were acceptable."
Miinukset: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
Miinukset: "Bad Service , so uncomfortable seats ,"
Plussat: "Staff was super friendly and efficient."
Miinukset: "The smallest leg room I have ever experienced! Flight was 30 min late, with no explanation...but we had a long layover so didn't really care."
Miinukset: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Miinukset: "Delay. No apologies not even one."
Miinukset: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"
Miinukset: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."
Miinukset: "Pegasus airline did not inform us any delay until we asked. They should make delay information to passengers. Other one is when taxi aircraft to runway, make some strange noise come from celing. Alike cable is rubbing something. Crew should report to mechanic."
Miinukset: "Terrible boarding procedure at Basel. Had to stand in line for about 30 mins waiting to board."