Hampton Inn & Suites Jackson-Coliseum

Bed was good. Location was pretty good too.

First room AC leaked all over floor and I tried to call front desk but phone didn’t work. Went downstairs and front desk gave a barely discernible apology and is another room. Second room smelled horrible. Opened refrigerator to find old food someone had left and open bottle of wine. This room had a seal on it supposedly having been “sanitized” due to COVID-19. Only other issue is AC in second room didn’t do very well at bringing temperature down in room. Poor customer service is biggest gripe here. I cancelled my return trip room and reserved room at DIFFERENT chain in Pearl, MS. Really gave me a bad taste for Hilton properties.

Needs renovation

Staff was very friendly. My room and bathroom were clean.

Hallways a little dirty. Most hotel televisions now have a Netflix, Roku or Hulu option. This one didn't. The breakfast was pretty weak.

Below Hampton Standards

Not up to standard compared to other Hampton Inns in which I've stayed. Generally more run down (things like chipped floor tiles, old carpet, etc) and didn't "feel" very clean.

Spacious

No refrigerator or microwave in siute room