Jasper hotellia

Plussat: The scenery is awesome . Lotsof amenities, ie: boat ,canoe, paddle boat and bicycle rentals as well as horse trail rides.

Miinukset: Was a bit hard to find our cabin , poor parking , had to walk a fair way and as far as I can tell their was only 1 handicap parking spot. Was downtown Saturday afternoon and was about 3-400 people on the street. Only saw 5 people wearing facemasks. People were attempting to social distance. I was in a few stores and only Tim Hortons staff were wearing facemasks. Come on people this virus isn't done - use your common sence.

Plussat: Everything

Miinukset: Nothing

Plussat: Location. Cabin setting just off the lake.

Miinukset: Fireplace wasn’t useable. Also had requested a blanket to cuddle under while watching tv but never received.

Plussat: Excellent as usual

Plussat: Good breakfast buffet, active kids lounge, beautiful location, herds of Elk roaming around

Miinukset: Staff and service could have been better. There were 3 of us to a room and after 3 days I had to track down the cleaning person to get more shampoo etc for our bathroom, as it was not replenished daily like at other Fairmont properties. The bathtub was tilted and did not have anti slip material , so we had to hang on to towel racks when showering. Junior suite lakeview room

Plussat: Loved the luxury of the entire location

Miinukset: Hot water a bit unpredictable. But the bathroom was renovated. No microwave

Miinukset: Room a bit difficult to warm up

Plussat: Beautiful location and great views.

Miinukset: We just thought we would let you know. Lodge was average especially for the price. Customer service was poor. Checked us in an hour and a half late, was supposed to text us when the room was ready. Never received a message until I went up to the desk for a second time. Let them know the day before I was proposing to my fiancé. Never got a reply. Nothing for us to even put or drink our own champagne out of in the room. Missing many things in the room and made us feel like a burden when we asked for basic items. We have both worked for the Fairmont and know the standards are so much higher and was extremely surprised and disappointed how we were treated, especially on one of the most important days of our lives. Even when I was trying to give feed back to the gentleman at the front desk he was typing away not even listening to what I was saying. My Fiancé has always wanted to stay there but will never stay there again!

Plussat: Coffee was good

Miinukset: no room service

Plussat: Location

Miinukset: Special celebration 50th anniversary, nothing special done, even when we had dinner reservations. Due to Covid19 there was no services to the rooms, didn't even get coffee pods refreshed!

Plussat: Nice room. Spacious. Nice main lodge. Worth ---/night. Not ---. Nice staff, and even the staff offered free valet service but that doenst work for us.

Miinukset: Terrible parking. Terrible value overall.

Plussat: Flawless service. Fabulous location with an abundance of breathtaking views. Herds of Elk wander all over the place which drew traffic to a halt.

Miinukset: Our cottage room ran out of hot water for showering. We had to wait between showers for the water to re heat.

Plussat: Its hard to review a property during COVID times but the staff was very good. Im glad I asked about coffee in the room because all coffee machines had been removed for cleaning. But when I asked, they promptly gave me a machine that had been sanitized. No pools or hot tubs were open and neither was the restaurant on site. We bought a bottle of wine from downtown and came back to the room. A quick call to the front desk brought us wine glasses and an opener immediately. Super great front desk service.

Plussat: Beautiful location! Close to everything.

Miinukset: The only thing we didn’t enjoy was the uncomfortable bed.

Miinukset: To get towels for the pool you need to leave the pool complex and go to the front desk in the cold snow to ask for them. Seems odd

Plussat: The bed was very comfortable. We enjoyed first come first serve patio table and chairs available to enjoy our supper on. Having a few more would be a great addition.

Miinukset: A sheet or slip cover would have been nice for the couch, especially during Covid (We actually brought our own though, so it was fine. Just a little suggestion)

Miinukset: Beds were uncomfortable, floor was dirty found other people hair clips on floor

Plussat: Was very easy to get to.

Miinukset: staff were great

Plussat: Always clean, good location, and they gave us an upgrade for same price.

Plussat: Free upgrade. Wood burning fireplace

Plussat: The location ,the staff and clean.

Miinukset: Well the toilet didn't work properly

Plussat: nothing really

Miinukset: it is not a 3.5 star. It is quite a run down and did not feel comfortable here with family.

Plussat: Everything was fine. Clean room and comfy bed. Power and USB ports at bedside.

Miinukset: Just being picky, but: No parking at busy time late at night on check in so had to park down the street and cart all my stuff up the road in the dark as a solo female. Wifi annoying and disconnects on and off. Bed sheets loose and mattress protector and sheets kept bunching up. A little down the street from the main restaurants and cafes, but generally close in town. These are all little things, generally a good place.

Plussat: Good overall

Miinukset: During busy times parking is an issue

Plussat: Location/ balcony.

Miinukset:

Miinukset: There was a smell in the room. My sister and I tried to go into the hot tub outside and there was a party going on with drinking, broken glass and loudness. We were also facing the back of the Inn.

Plussat: The best part was the second night we stayed in an upgraded room that had heat and a fireplace.

Miinukset: The first night was the most horrible stay we have ever had in a hotel. We checked in to the room and within 5 minutes the power went out. We infromed the staff and the assured the power was out in the town. After an hour the power came back on but we were without heat. The hotel staff assured us that maintinace was working on the heating issue but nothing was done. The hotel staff never offered us an option for another room and we might as well have slept in our vehicle. We spent the night freezing in our room and we called down to the front desk staff again the next day. They offered us an upgraded suite to compinsate. When checking out of the hotel I had asked for some sort of discount the manager took $20 off of the bill but I was rather offended that they did not offer to cover our stay or offer a free stay.

Plussat: The kitchenette was very convenient and had everything we needed.

Miinukset: The hot tub had too much chlorine which made it hard to breathe and wrecked our bathing suits.

Plussat: Cleanliness and comfort of room

Miinukset: Shower did work very well - ran in the tub - annoying

Plussat: The room was nice and large and the bed was very comfortable

Miinukset: The indoor pool and hot tub were closed and we did not know about this until after we arrived

Plussat: This is a comfortable Hotel with excellent staff. It is close to many major tourist sites and just a short drive to the centre of Town.

Miinukset:

Plussat: The location was excellent, and the scenery was unbeatable.

Miinukset: Our room was exceptionally noisy, and the other guests did not park appropriately, but I suppose that should be expected when you stay at a place where inconsiderate tourists stay.

Plussat: I neglectfully left substantial money behind. This was all returned. I will be writing the manager......very thankful for this honesty.

Miinukset:

Plussat: hotel had ski lift tickets and shuttle to teh hill, this was convenient and we did nto need to wait for the lift tickets on the hill hotel staff was very friendly and supportive

Miinukset:

Plussat: Location very convenient

Miinukset: no.

Plussat: Hot tub.

Plussat: The king size bed was nice, small bathroom.

Miinukset: The lady at reception was not very accommodating, not rude but definitely not helpful. I don’t think she likes her job.

Plussat: Comfy beds, price and close to restaurants/shops (15 min walk)

Miinukset: No a/c. Owners took dogs to relieve themselves close to our partially below ground window.

Plussat: It was fine, quiet and comfortable.

Miinukset: Nothing

Miinukset: Was not happy about having to park down the street and around a corner because there was no parking when we returned to the hotel at 2am

Plussat: Large room.

Miinukset: No air conditioning.

Plussat: Friendly staff. Kitchenette was very well equipped. Four of us in two rooms all had an excellent night’s sleep in very comfortable beds.

Plussat: staff are very helpful and friendly.

Miinukset: no maid service

Plussat: Quiet location

Miinukset: Was a bit dated and the rooms a bit warm with damaged screens.

Plussat: The place was nice and it was great to get a king, queen combo room.

Miinukset: Jasper was an expensive town to stay in. For the price we paid it would have been nice to have breakfast.

Plussat: Good location- nice little hike right behind the hotel. Easy parking. Free wifi

Miinukset: It’s very very outdated and shows it’s age. Didn’t want to think about what was on that green ancient carpet

Plussat: Stayed at the King Loft,lots of space and comfortable.Like the balcony and the rustic woody design.Reception counter offered free home baked cookies, thought that makes the place homely.overall makes you feel like you are living in a tree house.

Miinukset: Breakfast choice too limited.especially for a 3 day stay .

Plussat: Great size room and good onsite dining.

Plussat: We were impressed by the luxury linens - bath and especially the bed linens. Very comfortable mattress and pillows. Also the breakfast was especially great

Plussat: This was a very clean hotel, near the center of Jasper.

Miinukset: No continental Breakfast.

Plussat: everything

Plussat: Very clean, large spacious room. Loved the stay here. Staff were great and had underground parking.

Miinukset: Nothing.

Plussat: Great location. Clean modern room. Super helpful staff

Plussat: Restaurant is good !

Miinukset: So Chateau Jasper moved us to Sawridge Inn without informing us, we had to travel a longer route due to flood issues, the room we had , no extra cot as i requested, no no comforter cover, only 2 pillows in each bed, not enough towels , front desk when we checked in is not pleasant , very disappointing , not enough slept coz of kids running the hallway & pets barking,not enough toiletries& towels for 4 people( only 2 big towels)very disappointing ! We do travel every year& this the worst service we had encountered so far!

Plussat: The room was spacious, clean, modern & very comfortable! We had a lovely quiet room with view of a pasture & forested hills that was filled with a dozen elk in the evening!! We also thought the drawer of coffee, tea, wine glasses, etc. was a nice touch.

Miinukset: The room had a very musty smell when we came in that took awhile to air out. Not sure what caused it.

Miinukset: the fact that I didn't get a receipt for my stay.

Plussat: Fairly clean. Breakfast should have been included for the price.

Miinukset: Dated. Rooms should be updated.

Plussat: Room was spacious and comfortable and enjoyed the hot tub.

Miinukset: Restaurant was under renovation and parking was difficult, parkade is very tight and when full is very difficult to exit, particularly with cars behind you.

Plussat: Easy to find, easy access very comfortable. Good amenities in the room. Lots of towels. Nice area with sink and microwave, keurig, and fridge.

Miinukset: Gym facility was very minimal and too hot due to locale above the hot tub and pool.

Plussat: The staff was friendly and amazing - due to availability, I received a free upgrade and stayed in a beautiful suite. It absolutely pushed my experience in Jasper to a whole new level.

Miinukset: Not a single complaint - it was fantastic.

Plussat: A nice quiet room , even with lots of other people satying in the hotel, no slamming doors or noisy hallways, very nice accomadations

Plussat: Comfortable beds. The faux fireplace in the room was odd (but nice). Underground parking was available. (great to have in the winter)

Miinukset: Pool was in heavy use when we were there (lots of kids - i.e., in town for a hockey tournament.) Suggest perhaps an adult only time from 9pm to 10pm.

Plussat: Newly renovated, beautiful hotel. Free underground parking. Pool and jacuzzi are small but nice touches. We will stay here again if we return to Jasper!

Miinukset: Location isn’t great. All the big hotels are at the east end of town, beyond a residential neighbourhood. It’s about a 20 minute walk from the hotels to the downtown, which means you need a designated driver, a taxi, or a warm coat in winter. The underground parking isn’t huge and some idiots were double-parked. The hotel wasn’t tracking them down to tell them to move.

Plussat: Staff

Miinukset: As above

Miinukset: Breakfast could have been bit better considering we paid $300/night. May be hot breakfast.

Miinukset: The price increased once that was a problem with the road and the demand increased.

Plussat: Convenient location - nice rooms - adequatre breakfast

Miinukset: nothing comes to mind

Plussat: I went and ate at a restaurant that I frequent when in Jasper. The reason we didn't eat at the inn is because if the bagging of food due to Covid 19 precautions.

Miinukset: I liked the place; mo problems with me.

Plussat: Beds are comfortable

Miinukset: It’s too pricy

Plussat: Room,2 bathrooms,location.

Plussat: It was a good price

Miinukset: The room was so tiny, sliding frosted glass doors were the bathroom walls.

Miinukset: Mold on the ceiling, and unfriendly guest services

Miinukset: Room was pretty small and the bathroom didn't give much privacy.

Plussat: It is very convenient (walking distance) to the train and bus station and to downtown shopping and resturants.

Plussat: rooms were clean, and roomy

Miinukset: the price was very expensive for an average hotel

Plussat: Location was excellent, easy to get around and just far enough from main town to really appeal to us.

Plussat: Hotel in good position, we had a comfortable large room with a good bathroom. Free WIFI everywhere.

Miinukset: Breakfast was very poor in the restaurant (attached to but not run by the hotel) We had a bed and continental breakfast deal which turned out to be a fryup with soggy toast - hardly a healthy start to the day!

Plussat: Rooms were clean and compfortable. The staff in dinng area were very pleasant and helpful.

Miinukset: We had asked for rooms side by side and that did not happen. The phone in 1 of the rooms did not work. The breakfast on both mornings of our stay was cold and exactly the same items.The staff at the desk were not particularly friendly

Plussat: Convenient location ,pleasant staff and very helpful and informative about the area .Comfotable restaurant on site with good choice of menu .

Miinukset: No

Plussat: Good location. The description should say to pack a bathing suit as there are hot tubs outside. Had I have known this I would have enjoyed the hot tubs.

Miinukset: There are no cots available. I must if you have young children that do not like to share the same bed, even though they were double.

Plussat: Friendly and helpful staff

Miinukset:

Plussat: Our room appeared newly refinished and was very clean. Beds were ++comfortable. Qiute location.

Miinukset: No.

Plussat: The location was great, staff were very friendly and helpful when we had to check out a day early because of family emergency.

Miinukset: The small size of the room made it extremely uncomfortable, I would never knowinly pay the rates charged for a room where there is hardly room to walk between the foot of the bed and the TV cabinet.

Plussat: Beds were comfy

Miinukset: Hot tub too small for facility, definite draw back

Plussat: Comfortable beds, well-stocked kitchenette, pool & hot tub, nearby outdoor attractions even in the off season. Amazing value for money, very family friendly.

Miinukset: High chair, but we didn't ask. Maybe they had one to borrow! Brought our own play pen for baby.

Plussat: Staffs were friendly. We were upgraded to kitchen suites, the rooms were clean and decent. We saved a lot from cooking for ourselves instead of dining outside. Housekeeping was done professionally also. This is the best hotel I have ever stayed. Absolutely recommending.

Miinukset: Highly overpriced

Plussat: What breakfast, was I supposed to get one?

Miinukset: A bit pricy for what you received

Plussat: It was very clean and is pet friendly which is a big thing for us as we take our dog everywhere with us.

Miinukset: The room wasn’t worth it for the price we paid. And unfortunately for us we dealt with a lot of people who ran down the hall way which you can hear very clearly.

Plussat: The room was neat and everything pretty much worked as it should. Basically clean. Friendly checkin staff. Refrigerator in room. This is an older hotel but they have done a fairly good job of keeping it clean and in good repair. WiFi was OK.

Miinukset: No microwave in room. This is an older hotel but it was basically neat and clean and things in good repair. Old-fashioned key locks instead of card keys.

Plussat: Good location. Close to the town

Miinukset: The room was not clean and smell musty. Air conditioner was very loud.

Miinukset: This was the only accommodation available as Jasper is completely booked during the summer. The staff need to be friendly and approachable. The check-in greeting was as if she didn’t want to work at all. We walked into the room, just outside the bathroom door on the carpet was someone’s bodily fluid. Clearly this room was used for something else because there were more residue on the sofas. Good thing we got our slippers and did not walk around bare feet. Housekeeping didn’t do a good job of cleaning at all! Even the glasses were dirty with lipstick and handprint stains. That’s why we ate out and got our own water bottles. The bed sheets had stains too. The whole experience in a Deluxe Suite was not worth $380! Will not be returning nor recommending.

Plussat: Good location, very clean and quiet

Miinukset: Nothing

Plussat: Location

Miinukset: The key was not real easy to unlock the room.

Plussat: Location

Miinukset: Very low value of money @$--- per room.

Plussat: Staff

Miinukset: For the money it was not very good: Room smelled, no refrigerator, small room, inconsistent shower temperature, small crowded hot tub

Plussat: Nice big clean room, public outdoor sitting spaces, Nice spa not too far from town.

Miinukset: Staff not too friendly, pool could be warmer!

Plussat: Location was good. Right in Jasper and close to the center. Everything was walking distance. The indoor pool was a decent size and the hot tub was located outside.

Miinukset: A/C was extremely loud. Could not sleep all night as it would turn on every 2 mins. Eventually had to turn it off and bare the hot weather. No free breakfast. Only 15 percent discount and everything was way overpriced.

Plussat: Friendly staff in all departments

Miinukset: Pool was to cold

Plussat: Excellent customer service at the reception desk, very friendly and responsive.

Miinukset: The price is too high for what this hotel offers (2 star) The room has not been inspected before offering it to the hotel guests. For example, one lamp was not working and the WC was partially clogged and did not flush. The hot tub is too small.

Plussat: Location is great - walking distance to bars, restaurants, and shops!

Miinukset: The room smelled kind of strange... but you aren't in Jasper to hang in the room, so didn't matter!

Miinukset: Nothing

Plussat: I like Jasper.

Miinukset: The cold fan (AC) would not shut off. I loved it but my 77 yr old mother almost froze to death.

Plussat: I like the washroom though.

Miinukset: I did not like the bed they were wiggly and the pillows are too big. And when we got out from our unit its had bad smell from the swimming pool.

Plussat: Beds and linens.

Miinukset: There is no microwave in the room.

Plussat: Checked in late but staff was quick and courteous and got the check in completed quickly. We got two rooms with queen beds. Good for the one night we stayed.

Miinukset: Expected a hotel but was a crampy motel space.

Plussat: The rooms were very nice and clean, and the location was excellent.

Miinukset: There wasn't a complimentary breakfast.

Plussat: A good base to explore the nearby attractions of Jasper NP.Motel clean and comfortable.

Plussat: Convenience

Plussat: The friendly staff make a difference, and though a short walk to the shops, it means the hotel is in a quiet area.

Plussat: Nothing about the lodge appealed to my wife and I.

Miinukset: The hotel was the most expensive and worst of all the hotels we stayed in during our Canadian vacation.There was no seating in the room so to watch the TV one had to sit on the bed. The room was also cramped.

Plussat: We enjoyed our stay a lot. We like the fireplace and especially the view to the lake.

Miinukset: Nothing

Plussat: Beautiful location

Miinukset: We were woken up in the middle of the night to a mouse scratching on our night stand, staff did help by moving rooms at 2am but he mentioned that they have mice in most of the buildings.

Plussat: The room was cozy, the view of the lake was stunning. A great vacation spot or a romantic getaway.

Plussat: Great view. Staff was awesome!

Miinukset: Poor water pressure.

Plussat: Great hotel, spacious and very well laid out rooms, great amenities (in the lake) and friendly staff. The view from the balcony was awesome.

Miinukset: The food at the restaurant was good but on the pricey side, we asked for a charcuterie board to share and we were disappointed on how little it had given the cost. The internet is very slow but that is expected given the location, you don't really go there to get online.

Plussat: Room was a nice size. Fridge, coffee pot, microwave, and kettle. We used the bbq every day. Beds were quite comfortable. Pillows were large, I usually bring my own pillow as most are too thick.

Miinukset: This couldn't be helped as it was due to Covid restrictions, hot tub was closed, no daily housekeeping.

Plussat: check-in time was convenient eating/restaurant was excellent staff was very friendly and hospitable

Miinukset: onsite roads were bumpy! a dead tall spruce tree interfered with the view from our Unit - should be cut down.

Plussat: Bed and room were great. Restaurant food was delicious!

Plussat: The staff and scenery was excellent.

Miinukset: The facilities are a little dated. However, they are in the process of renovations. The road in to the lake is awful.

Miinukset: Not a very good view of the lake. The TV had a line running through it. The internet was terribly slow.

Plussat: Nice view that’s it

Miinukset: Way over priced rooms are small. For 4 hundred plus a night the rooms should be way nicer. Also for that price you should have way more privacy. Practically sharing deck space with other rooms. People walking by your front window to get to stairs. Would never go back not worth the money at all. And the fact you couldn’t get a single bottle of water without change for the drink machine. Couldn’t get money or buy at till you needed change. Ridiculous. Any high end hotel you can buy water without needing change.

Plussat: The view, can see the mountains from the room. Location, was able to go snowshoeing right from the room

Plussat: View from the room, balcony was nice

Miinukset: Carpet in room and hallway was smelly

Plussat: Everything was great about this location

Miinukset: Nothing

Plussat: Accessibility and the indoor pool

Plussat: Good location

Miinukset: The bed sheets are so tight.

Miinukset: The staff was rude, the hotel was smelly and dirty

Plussat: Very clean room, comfortable beds.

Miinukset: We could not connect to wifi the whole time we were there, it kept saying the network was full. Also we had a fridge in the room but no microwave. No electrical outlets near the beds to plug in phones, had to use the ones by the desk on the other side of the room to charge phones overnight.

Plussat: Was in walking distance to town

Miinukset: The staff were rude after driving 12 hours did not want to deal with rude front staff

Miinukset: there were no chairs or tables on the balcony why have these beautiful views and you can't sit on the balcony to enjoy them all so when I asked the front desk why no chairs they told me they had never been asked that question be for and had no idea why

Miinukset: Bathroom wasn’t clean with whiskers in the sink and on faucets. We travelled with our own cleaning supplies because of COVID however, so we made it work.

Plussat: Good location, lots of parking, free internet, friendly check-in staff and very helpful!

Miinukset: Below average food quality, slow restaurant service, window from our room faced inside the hotel so no natural light and rooms were just adequately cleaned (no clean smell or sparkle).

Plussat: Location

Miinukset: Room had musty smell and bed was springy, over priced and couldn’t use the pool or hot tub.

Plussat: Probably the best hotel we've stayed at in jasper.

Miinukset: I didn't like that kids were only allowed in the pool until 8pm, when it remained open until 10pm for adults.

Plussat: The room was nice and large and the food at Wayne's Restaurant was fantastic.

Miinukset: The beds were too firm for our liking, a bit like sleeping on a board.

Plussat: Just ok

Plussat: The restaurant is very good.

Miinukset: The room faced an inner atrium and therefore the window did not open and we were reduced to canned air, which was a real disappointment, as Jasper has beautiful surroundings and excellent mountain air. Also the price was exorbitant.

Plussat: Great beds, free parking and a good indoor pool.

Plussat: Location

Miinukset: The beds are rock hard!!

Plussat: The place looked clean and modern and the staff was freindly and helpful

Miinukset: The food was great and this was good value for the money

Plussat: 1) Friendly staff, 2) Convenient location, 3) Clean and comfortable room, 4) Plenty of free parking, 5) Free wifi internet

Miinukset: 1) Hot-tub not available, 2) only 2 elevators available

Plussat: Clean room, comfy beds and right beside the grocery store. Staff were really helpful and super nice. Close to main square by foot. Free parking.

Miinukset: The AB restaurant closed pretty early which meant we couldn't get something to eat when we first arrived around 8.30pm.

Plussat: Coffee machine beds comfortable shower large rooms were also large

Plussat: All was good except one thing - the heating was broken. Other than that - clean room, fast check in, friendly staff, great location- we will be back

Plussat: Love the view from our room and the location of the hotel.

Plussat: The location is very handy for walking anywhere downtown. The room was clean and they offered fresh housekeeping items on demand as part of the hotel’s contactless plan in response to COVID.

Miinukset: It would be nice to have neighbours that did not have a constantly yapping little dog one night. The other nights were quiet, but that was a bit annoying.

Plussat: Good location, nice decor in the lobby and nice looking exterior.

Miinukset: Rooms were rather basic and small. There was not enough parking spots. Breakfast was not included or discounted for the guests.

Plussat: Very clean, big rooms, very nice soaps and shampoos, comfortable free parking. Close to the center of town, everything was walking distance.

Miinukset: carpets in hallways were dirty. Sheets didn't stay on corner of bed, only two towels for two days. no house keeping, nothing to put our suitcases on, water pressure in shower was poor, outside door was unlocked all day (poor security) way over priced

Plussat: Great location and lots of parking across the street, great place to stay for a ski weekend

Plussat: This hotel met all our expectations.

Plussat: Absolutely horrible. When we booked with your company I received a call three weeks later there were no rooms available at the Crimson. I was transferred to another motel like place and it was just horrible. I will never book with your site again. Thank you

Miinukset: See comment above

Plussat: Beds were very comfortable

Miinukset: Breakfast food wasn’t great

Plussat: The hotel is very well situated near restaurants, pubs and stores. The front end staff were very friendly. The room we stayed in was small but clean and cozy.

Miinukset: My husband and I stayed only for night so even though the room was small it was fine for a short stay. If we were staying longer we would prefer a room with more space to move around.

Plussat: The room was really clean. The front desk was amazing to allow us to check in earlier than 4pm. That’s excellent customer service!

Plussat: Best location ever

Miinukset: Overall hotel is goood

Plussat: Convenient location for a quick one night stay. Right next to jasper pizza!

Miinukset: Have to use public parking across the road.

Miinukset: Very nice staff great location for restaurants and shops, great bakery around the corner. Disappointed that the coffee and tea service was taken away due to Covid 19, but that couldn't be helped, cozy room, nice big bed.

Plussat: The property was old, but that’s cool. They took COVID extremely seriously and this was the first hotel I stayed in that I didn’t feel like I had to disinfect myself!!

Miinukset: I was hot in my room

Plussat: The position The friendly staff Free internet

Miinukset: The room was definitely small and cramped. We did find room to put our two large suitcases. So all in all we managed fine. Would recommend and would also return.

Plussat: I liked the location.

Miinukset: No air conditioning, uncomfortable beds, small rooms, tiny bathroom with ever-changing water temps.

Plussat: For a tourist hotspot this place isn’t bad in value. It’s super close to the bakery next door which is a winner. Also the staff were super friendly the hotel was hot and there’s a great laundry

Miinukset: The rooms were very dry, a little noisy and not dark, we had an inward facing room and all you can here is heating units all night and the curtains don’t really make the room dark.

Plussat: It's in downtown jasper and close to many restaurants and shops.

Miinukset: The hotel rooms are VERY tiny and the bathrooms even tinier.. The shower water would go from comfortably warm to scalding hot in the middle of your shower I was too scared to put my 2 year old daughter in there.

Plussat: The restaurants on either side where great

Miinukset: There was no king size bed. It was two twins pushed together so an complete lie and total joke.

Plussat: The location is great. And the bed was really comfortable

Miinukset: The room we got you could barely turn around in it was so small and the toilet/ shower closet was tiny and the whole place needed to be updated. The TV low volume was super loud and you don’t know what channels you get. With the room being so small the old a/c unit is almost in bed with you we didn’t turn it on to find out if it worked or not

Plussat: The room was clean and comfortable, with a soaker tub that was a lovely bonus after a long and stressful drive. While our stay was negatively affected by a series of compounding events, the hotel's general manager was tremendously understanding and promptly addressed our concerns. I look forward to one day revisiting Whistler Inn to get the true experience of this hotel and its staff.

Miinukset: We had an unfortunate experience during our overnight stay that left us feeling upset and disappointed in the level of service we received. I emailed the hotel's general manager, Vanessa to discuss the situation and she promptly followed up with me and was extremely helpful and accommodating. She assured me that our experience was not at all a reflection of the hotel and their standards of hospitality. A series of miscommunications, compounded by a busier than usual evening, resulted in our stay being less than ideal.

Miinukset: No breakfast

Plussat: Absolutely love the location. Despite being so central and having a pub downstairs, the rooms are quiet. We were also upgraded to a suite upon arrival.

Miinukset: The roof top hot tub was not accessible due to Covid, completely understandable just the situation.

Plussat: The staff at the desk and in the pub were great. The location is great.

Miinukset: We were in room 117 it was VERY NOISY!!! We could not sleep with the street noise with ear plugs. The bed was VERY UNCOMFORTABLE> We have stayed for years but will be considering other hotels as the experience was less than positive.

Plussat: Very central location for eating out, trails and shops. Casio’s restaurant was anazing

Miinukset: Whistle Stop Pub, as guests you had to enter from the road and not the hotel, it seemed to have a strange atmosphere

Plussat: Central in Banff. Rooftop hot tubs (under Reno)

Plussat: Location was centrally located with a great restaurant in the hotel. Staff was friendly and the manager was excellent. Our room was clean and and spacious as we had upgraded to a suite. There were several restaurants within walking distance. Access to bike and hiking trails was well laid out and the scenery was spectacular.

Miinukset: Unfortunately our room was over the exit to the parking lot and there were some disruptions during the night. The manager was very receptive to our concerns and rectified the problem immediately.

Plussat: The Whistle Stop, the attached pub, has excellent food and drink.

Miinukset: Not enough parking.

Plussat: Rooftop hot tub is great! Staff were friendly and the hotel was clean and nicely furnished. Has been renovated over the last few years and looks great.

Plussat: The room itself was better than we expected because of the low price. Fantastic location. Great staff. The restaurant food was very good and the location was perfect. Can't pick a number one. Would definitely return and recommend it to others.

Miinukset: Some of the pub patrons were a little loopy but we're all there for a good time. At first, we thought we would have problems with the parking but the staff were excellent in directing us to available parking.

Plussat: Clean, new, and well furnished

Miinukset: Room was way too small. Too expensive. Hard bed. Small tv. Horrible view. Loud due to bar. Not worth the amount it cost to stay. Should have cost half the amount of money. Poor value. Wifi was slow.

Plussat: I absolutely loved this place. The staff is so friendly and very informative at check in. It is in the best location. I 100% recommend this place to ANYONE.

Plussat: The room is very comfortable and location just in front of rail station is excellent.

Miinukset: They do not provide breakfast and fare is expensive compare others.

Plussat: Very convenience to pick up and drop off . This is my second time here and next time I will choose Whistler Inn again.

Miinukset: Some pillows are not in proper use anymore (double queen bedroom)

Plussat: The peaple who work there is wonderful and friendly.We have a good time there. We spent one more extre day. Thank you.

Miinukset: No

Plussat: great service (knowledge of area), friendly but not sappy

Plussat: The Whistler Inn was very nice and convenient, but way overpriced for what it is. Try the Athabasca Hotel only 1 block away for about 40% less.

Miinukset: The price was too high for what it was.

Plussat: Almost everything

Miinukset: Having to share the washrooms and having to go downstairs

Plussat: Lovely place

Plussat: Very cozy! Excellent location. Very close to downtown. Most of the shops and restaurants I wanted to try were within walking distance.

Miinukset: Nothing! Host was accessible, every room was thoughtfully decorated.

Plussat: location its right in town and easy access to restaurant, grocery store and others. Did not need to share bathroom beside the owner. Lots of instant coffee and some fruit.

Miinukset: better breakfast than a loaf of bread, cold cereal. no water to make coffee and at least some boil eggs. Bringing your luggage upstairs is a pits. She could add a sink upstairs instead of using the toilet sink to get your water. A bit disappointed.

Plussat: Everything was perfect

Plussat: Love Louise who shared us a lot of tips where to travel in Jasper and we enjoyed it so much! She also lent us her snow equipment. Good location and simple but nice breakfast.

Plussat: breakfast wasn't great - not enough selections available for gluten free

Miinukset: no pool

Miinukset: I could NOT get a printed statement because nobody was at the hotel to print one !! Now l have to pursue this or the company l work for will not cover the cost ! What a big hassle !!!

Miinukset: Advetised breakfast included for 3 nights. No breakfast available. Closed and locked doors with no outside access between 10 pm and 10am. No housekeepers during stay. I realize things are different at this time but should have been made aware prior to arrival.

Plussat: breakfast was fair. Hotel was written up as having pool and hot tub, and there were pictures. Had neither.

Plussat: The room was a good value for your money. Awesome location.

Miinukset: I just wish we could of used the pool and got a real breakfast or voucher to a near by restaurant. The vending machine were boring nothing real for snacks. For having a presidential suit you would think the would provide more like packages of cookies or some kind of snacks. All we got is 2 bottles of water.

Miinukset: very disapointed that a free breakfast was advertised, then after booking we find it was cancled

Plussat: Staff were amazing little restaurant was amazing and staff there was awesome. Rooms were very clean.

Plussat: Very clean

Plussat: Close to airport.

Miinukset: No pool no hot tub

Plussat: We were very pleased with the hotel, room and experience

Miinukset: Nithing

Plussat: Price

Miinukset: Wifi login as given did not work. Was given different generic password.

Plussat: Nice clean , good shuttle service

Plussat: Clean and affordable. Friendly staff and convenient shuttle to airport.

Miinukset: I enjoy a bath in the evening and unfortunately did not think to ask for this. Learned, after the fact, that if you get a king size bed, you do not get a bathtub. Tubs are only available in suites or with rooms that have 2 queen size beds.

Plussat: Easy check in and check out. Clean room. Breakfast in a brown bag was fine.

Plussat: Great king bed and delicious breakfast

Miinukset: There was no senior discount

Plussat: The room was spacious, the bathroom was nice.

Miinukset: The bed was hard and the staff was blah. Although dealing with covid is tough,they made zero effort to be friendly and welcoming. I honestly felt like we were inconveniencing them.

Plussat: It was super clean and staff were awesome and polite.

Miinukset: Nothing

Plussat: Very friendly and helpful Staff. Nice space for meetings.

Miinukset: Hotel layout is a little confusing.

Plussat: The comfiness of the beds, the gym and the cleanliness

Miinukset: The front desk staff was exceptionally rude

Plussat: Room was excellent

Miinukset: Nope

Plussat: The room was extremely clean, the shower in our room was amazing! Most comfortable bed I’ve slept on in a long time.

Miinukset: No access to hot tub due to Covid-19

Miinukset: Nice and clean room, woken up a little early for me by some Reno’s. but overall good stay

Plussat: Hotel was nice Sure hope it's a lot nicer after renovations

Miinukset: The guys hammering and sawing at 9 in the morning.. It was tough as my husband was coming off of nights. We asked for a late check out but was woke up at 8..

Plussat: Great staff and the breakfast was exceptional.

Miinukset: No.

Plussat: How clean our room was my wife of a housekeeping supervisor for another hotel she has extreme standards and she had no complaints not even a spec of dust was left on the pictures

Miinukset: No

Plussat: It is very quiet and the dining room is excellent.

Plussat: Location was ideal for our requirements

Miinukset: No

Plussat: Breakfast! Left a pair of boots and they graciously held them for a week until pickup arranged. Massaging chairs in the Exercise Room.

Miinukset: Nothing!

Plussat: I really appreciated how wonderful the staff was. They were very helpful and accommodating. This was our first trip to Leduc and Edmonton area. The room was very comfortable and exceptionally clean. Our overall experience was fantastic!

Plussat: The staff were very friendly and accomodating. We stayed at this hotel while visiting a family member who is ill. I would not hesitate to book this hotel again when we go back. We base these comments on our experience and we travel frequently within Canada and internationally.

Miinukset: Everything was fine. No complaints.

Plussat: Nice clean room and bathroom. Useful facilities - microwave in room, good launderette, indoor pool etc. Very helpful staff. Long drive into town but ideal location for Edmonton airport. Quiet area. Breakfast included and reasonable selection. Local restaurants. Good 'commuter' area. Easy parking

Miinukset: Noisy generator outside in car park which wasn't dulled by the double glazing - wouldn't have been able to have the windows open.

Plussat: Chose this hotel because it was close to airport and also convenient for dropping off hire car. West Edmonton shopping mall about 1/2 hour drive from hotel.

Miinukset: Apart from being close to airport this area didn't seem very interesting

Plussat: The shuttle from the Airport was quick. The room was clean, quite, and comfortable. Our bed was as nice as our one at home. All the staff was efficient and friendly. The continental breakfast which was included in the price of the room was nice. The hotel has a nice bar with reasonably priced food and drink. The one meal we had in the bar was one of the better meals we had during our trip.

Plussat: Excellent bed and TV

Miinukset:

Plussat: The bed was one of the most comfortable we have ever experienced at a hotel.

Miinukset:

Plussat: Spacious, new and clean, pleasing decor

Miinukset: The breakfast was mostly bread and no bowls for oatmeal. They could have a waffle iron, some hot eggs and sausage, cold meats, cheese - just a little disappointing.

Plussat: Priced at market conditions.

Miinukset: Nose at 2am

Miinukset: Had sm

Plussat: Convenient location and clean.

Miinukset: TV signal was fuzzy.

Plussat: Location

Miinukset: None

Plussat: It was average. Good clean area.

Miinukset: It was a good basic place to stay. Very quiet.

Plussat: I really liked the helpfulness and friendliness of the staff. Thankful I had the opportunity to talk with the property manager about my concerns before I left - he was very gracious and appreciative.

Miinukset: breakfast fare okay but unable to toast the bagel as the toaster does not work i found garbage behind the night stand next to the bed - hadn't been cleaned up i found a hair in the bathtub - may have been cleaned - but that discouraged me from having a shower i found the lever on the toilet had to be held down the whole time the toilet was flushing - this is not normal

Plussat: Nothing

Miinukset: My kitchenette didn't have a stove or cutlery in it... Couldn't cook or eat if I ordered take out, walls looked like they haven't been cleaned in years

Plussat: No breakfast due to covid, granola bars and juice

Miinukset: no breakfast

Plussat: Really dirty. The housekeeper left hot water running all day.

Miinukset: Nothing

Plussat: Bed was comfortable and staff were friendly

Plussat: Good location for me,the price was right and the whole hotel was nice and clean

Miinukset: The complimentary breakfast. if all you have is stail bagales then better not to serve anything at all

Miinukset: There were dead bugs in the bathroom

Plussat: All good

Miinukset: All good I have stayed here a few times. Good staff nice facilities close to the airport. Recommended.

Plussat: This is a clean, comfortable hotel for a very good price. It's a little off the beaten path, but handy to the places we needed to go. I really like that the rooms don't have carpeting; it feels much cleaner.

Miinukset: Bathroom lighting isn't great for doing makeup.

Plussat: It was just awesome

Miinukset: Everything

Plussat: I thought it was great. Above expectations.

Miinukset: Not a thing

Plussat: When we open the room doir, we never expected a room that clean and beautiful for the price. it was amazing

Miinukset: nothing

Miinukset: They don't have free breakfast, they should take this off in your advertising add. I know due to covid but still you need to offer something to cover this free breakfast.

Plussat: Upgraded rooms, clean, great staff

Miinukset: Nothing

Plussat: Great attitude, very helpful even though i didnt have my cc on me, we were able to work it out and pay by debit. Excellent attitude guys, ill recommend you anytime

Miinukset: No

Plussat: This spot is amazing, and staff were super friendly. The room was huge, it was clean and the beds comfortable. Best place I've stayed in ever.

Plussat: Nice rooms, comfy beds, friendly staff

Plussat: Nice,clean and quick checkin.

Miinukset: Breakfast was not open even thou it said it was on website. I did not receive a receipt which I need for my taxes.

Plussat: Very roomy and retro-styled.

Miinukset: Fireplace fan a little bit noisy.

Plussat: Friendly staff as always.

Miinukset: The bed was so uncomfortable. When I stayed last week it was so comfortable so I booked on my way back at the same location. This time the bed was so so soft and sloped in the middle. Very uncomfortable sleep because I kept sliding into the middle of the bed.

Plussat: Staff. Convenience.

Miinukset: Limited breakfast.

Plussat: Excellent location. Great staff. Prompt transfer between hotel and airport.

Miinukset: Air conditioner was quite noisy. As it was a short layover for the night, staff was not advised of the issue.

Plussat: Bed was comfortable , shower was amazing

Miinukset: Food service

Plussat: Good location to the Edmonton International Airport. Good Shuttle Service, and Very Good Breakfast. Thanks.

Miinukset: Nothing in particular. Inside building could use a bit of refurbishing, carpets,etc.

Plussat: Location was near Park n Fly & staff were all very friendly. We stayed 2 nights. The first morning was very early and they had a lunch packed and ready to go for us. The second morning we had a wonderful hot breakfast.

Miinukset: We stayed a night and then were away for a week and then stayed for another night. It would've been nice to have been able to leave our vehicle there for the week. The carpets needed updating in the halls.

Plussat: Good price & location

Miinukset: The pillows were not good

Plussat: Great complimentary breakfast and loved the free shuttle bus to and from the airport.

Plussat: The jacuzzi tub

Plussat: Customer service..thanks

Miinukset: None at all

Plussat: C virus time. Most facilities not available. No problem. Could have a dimmer switch in the bathroom as the light is very bright. They do have a night light which is very helpful. Bed was exceptionally comfortable and the bedding was wonderful. Stuff for fantastic!

Miinukset: na

Plussat: polite staff. good selection of amenities.

Miinukset: Poor training on staff's part regarding how to process a credit card charge for items sold in hotel store. They made several attempts to run my credit card twice which would have resulted in duplicate charges. Run one on credit card terminal and wanted to run it again on dedicated POS software. House keeping needs to do a more thorough job vacuuming in the corners. There was a thick layer of dust built up on the room edges where the vacuum would not clean it and nobody used and edge tool to remove it. I noticed it because of my allergy to dust was irritated in the room.

Miinukset: My room 406 didn't lock well

Plussat: They gave us breakfast to go since we had to leave at 4 am. Staff was kind.

Miinukset: In room coffee is terrible, no restaurants in walking distance.