Jasper hotellia

Plussat: I thought it was great. Above expectations.

Miinukset: Not a thing

Plussat: When we open the room doir, we never expected a room that clean and beautiful for the price. it was amazing

Miinukset: nothing

Plussat: Rooms are new and modern. Bathrooms are very nice. Room was big and includes a microwave and mini fridge. Pool was a little small but the jacuzzi makes up for it. Restaurant was nice and the included breakfast was very good and fulfilling.

Miinukset: Street noise was a little loud on the 3rd floor.

Plussat: Clean rooms, pool

Miinukset: No

Plussat: The property was nice the rooms are big and lots of space

Plussat: The breakfast -- Saturday morning tots were a bit over done; scrambled eggs were almost cold, sausages a bit overcooked; bacon pretty good. Sunday morning breakfast --- tots were too hard to bite into everything else was good

Miinukset: no complaints otherwise;

Plussat: Great attitude, very helpful even though i didnt have my cc on me, we were able to work it out and pay by debit. Excellent attitude guys, ill recommend you anytime

Miinukset: No

Plussat: jacuzzi room, was bigger than my 4 bedroom living room. happy that there is no carpet. weird that there are no toiletries

Miinukset: toilet needed to be bolted down. (110)

Plussat: Nice rooms, comfy beds, friendly staff

Plussat: Very roomy and retro-styled.

Miinukset: Fireplace fan a little bit noisy.

Plussat: The hotel was wonderful but it was the noisiest hotel I have ever stayed in. We were located above the foyer/breakfast room and there were very loud guests using breakfast room until 2 am. Since we had a 7 am flight I slept very little although the bed was very comfortable.

Miinukset: Guests could have been encouraged to go to their rooms at 11 pm.

Plussat: Room was clean and well kept. Bed was comfortable

Miinukset: Weird noises coming from the roof and fan made for a less than restful sleep

Plussat: was not impressed. did not like it. If I hadn't been to exhausted to find another hotel, I would not have stayed.

Miinukset: first room was not clean. bathroom had clearly been used. in main area, was garbage in garbage can. was assigned to a second room. was not vacuumed. counter of kithen area was dirty. would not have stayed if I hadn't been to exhausted from a long day of traveling.

Plussat: Rates and locate were good

Miinukset: Housekeeping only came once during our 3 day stay, refrigerator , and toilet didn't work.

Plussat: The front desk lady was awesome

Miinukset: There were no fridge

Plussat: Free Breakfast is great - pancakes, hash browns, bacon, sausage, juice. All day coffee in lobby. Coffee, microwave and mini fridge in room. Pet friendly and area for walking pet. Computer room with computer and printer. Work out room.

Miinukset: $25.00 per day for pet.

Miinukset: My bed sheets had 2 brown stains on them. The hotel takes a deposit for incidentals but actually charged me the extra $150.

Plussat: The restaurant was unexpectedly good.

Miinukset: We had an issue after checking in, where the safe was not operational. Maintenance took a while to realize it was their mistake in resetting it (we were told it was a computer problem with all the safes in the hotel, which it was not).

Miinukset: Arranging the free shuttle bus from the airport was very difficult as the person on the phone did not understand English and I could barely understand him.

Plussat: sänky oli hyvä

Miinukset: aamiainen vaatimaton ja kertakäyttöastiat, huone kaipaisi yleisvalaistuksen eikä vain pöytälamppuja

Plussat: The room size, the price and the staff were friendly

Plussat: Overall experience was excellent

Plussat: Room was very clean and Staff from the front desk, to the restaurant/lounge server to the house keeping staff were all very friendly and accommodating.

Plussat: Nice staff clean comfortable room good location for the airport. Decent price. I would stay again.

Miinukset: The pillows were pretty thick. The restaurant is not great. Breakfast was sad.

Plussat: Room was quiet and bed was comfy. Just what we needed. Beauitiful bathroom!

Plussat: The staff were extremely friendly and helpful.

Plussat: Excellent room for the price Location was really great for closeness to airport

Plussat: Very clean

Miinukset: The staff member at check out was unpleasant. Pet fees are excessive.

Plussat: Loved the lake and easy access to trails and downtown. The fire and cozy room were great and staff helpful.

Miinukset: Our room was very noisy- walking above us sounded like stomping and the fridge was LOUD (we had to unplug it and I’m not sensitive to noise!). IlI thought that compared to other hotels that offer breakfasts, for the higher price of a night of this hotel, it really should be included.

Plussat: Loved the location overlooking the lake. Comfortable bed. Great restaurant. Staff were welcoming and accommodating. We would definitely want to stay here if we return.

Miinukset: Nope

Plussat: We enjoyed our stay a lot. We like the fireplace and especially the view to the lake.

Miinukset: Nothing

Plussat: Staff lovely, comfy bed, nice size room

Miinukset: The food in restaurant not the best. Just ok

Plussat: The room was cozy, the view of the lake was stunning. A great vacation spot or a romantic getaway.

Plussat: It was clean, beautiful, staff were friendly and helpful. Great view of pyramid lake from my balcony. Room has fridge and microwave.

Miinukset: Only because i didn't have a car it was more difficult to get around, however, the taxis and tour companies dropped me back at my cabin up the steep hill. The resort also dropped me and my suitcase off and helped me back down to reception as it was snowy and slippery. It is out of the way if you dont have your own vehicle, it's not like you can just pop into town or go and get something to eat, particularly when it is snowing, as the driveway down is very steep. Because of the time of year (8-11 november) i visited the lake was frozen and already blanketed in snow so i didn't even go to pyramid island because i didn't have a car but that's a personal choice. I'll visit again next September! The room was also way too hot. I turned the thermostat down but it took 2 days before it cooled down. I had to take a lukewarm bath to cool down as i couldn't even sleep.

Plussat: The location is fantastic, rooms were very clean and spacious. I liked that the toiletries were also Canadian made.

Plussat: Everything. The view was spectacular. The room was cozy; the staff friendly and helpful.

Plussat: Nice clean rooms

Miinukset: The restaurant was not open however property informed us of delivery options

Plussat: The view

Miinukset: The walking to the hottub and restaurant after freezing rain

Plussat: Everything was beautiful!!!

Miinukset: The people above us were so loud from the moment they walked in. At Midnight And then at 6 am to checkout. Beyond horrible

Plussat: The view, can see the mountains from the room. Location, was able to go snowshoeing right from the room

Plussat: clean and location

Plussat: Location was excellent for our event nearby.

Miinukset: The window did not open in the room. The room was incredibly hot. Tried turning down the heat. ......didn’t seem to work. Still too hot. Then tried the very noisy fan, which helped a little. Very uncomfortably hot night!

Plussat: The comfiness of the beds, the gym and the cleanliness

Miinukset: The front desk staff was exceptionally rude

Miinukset: Nice and clean room, woken up a little early for me by some Reno’s. but overall good stay

Plussat: free buffet breakfast was very good. Serving staff were excellent & very friendly. The Farm to Fork event in the parking lot was an unexpected bonus, which we enjoyed very much.

Miinukset: Would like to get loyalty card reward points regardless of how I book the room. In this case, we did not get credit because we went through Hotel.com. No pool, just a hot tub.

Plussat: Great staff and the breakfast was exceptional.

Miinukset: No.

Plussat: How clean our room was my wife of a housekeeping supervisor for another hotel she has extreme standards and she had no complaints not even a spec of dust was left on the pictures

Miinukset: No

Plussat: It is very quiet and the dining room is excellent.

Plussat: Everything

Miinukset: Small bathtub

Plussat: Breakfast is delicious and a lot of choices and lover shower head

Plussat: Location was ideal for our requirements

Miinukset: No

Plussat: Excellent breakfast. Exceptionally friendly, helpful staff.

Miinukset: Nothing

Plussat: Breakfast! Left a pair of boots and they graciously held them for a week until pickup arranged. Massaging chairs in the Exercise Room.

Miinukset: Nothing!

Plussat: I have always enjoyed stays at Hampton Inns.

Plussat: My kid enjoyed the access to the swimming pool and we all liked the relaxing breakfast atmosphere and the friendly staff.

Miinukset: The heater was noisy and on and off all night with no option to turn it off.

Plussat: Bed was comfortable , shower was amazing

Miinukset: Food service

Plussat: Location was near Park n Fly & staff were all very friendly. We stayed 2 nights. The first morning was very early and they had a lunch packed and ready to go for us. The second morning we had a wonderful hot breakfast.

Miinukset: We stayed a night and then were away for a week and then stayed for another night. It would've been nice to have been able to leave our vehicle there for the week. The carpets needed updating in the halls.

Plussat: Great complimentary breakfast and loved the free shuttle bus to and from the airport.

Plussat: The jacuzzi tub

Plussat: Customer service..thanks

Miinukset: None at all

Plussat: Clean, friendly And helpful staff.

Miinukset: Not within walking distance to restaurants and no in-house restaurant.

Plussat: The breakfast host on Oct 27 was very friendly and helpful. She made waffles for us and washed apples. Really pleasant when we asked for help. Wish I knew her name.

Plussat: polite staff. good selection of amenities.

Miinukset: Poor training on staff's part regarding how to process a credit card charge for items sold in hotel store. They made several attempts to run my credit card twice which would have resulted in duplicate charges. Run one on credit card terminal and wanted to run it again on dedicated POS software. House keeping needs to do a more thorough job vacuuming in the corners. There was a thick layer of dust built up on the room edges where the vacuum would not clean it and nobody used and edge tool to remove it. I noticed it because of my allergy to dust was irritated in the room.

Plussat: They gave us breakfast to go since we had to leave at 4 am. Staff was kind.

Miinukset: In room coffee is terrible, no restaurants in walking distance.

Plussat: Decent price for your buck. Shuttle to airport. If they don't stick you in the old portion the new rooms.are nice.

Miinukset: The south tower wing is a bit run down. And my biggest complaint is thw lack of breakfast. Gimme a banana in the morning or something. Don't make me she'll out 3 bucks for an old coffee. That nickel and dime cap pisses people off. And sometimes you want something quick and painless. Cereal . Granola etc. Just junk food in the vending machines and a 24 dollar Sunday brunch. All I want was a QUICK 3 dollar oatmeal. If you can't provide that... I'll go somewhere for the same price that can at least give me a free orange. Long time commuter and I use this hotel every 3 weeks... but going from there to sit at shell aerodrome which also has no food leaves me starving for hours.

Plussat: Bed was very comfortable I arrived late and slept well

Plussat: Most underrated place to stay. Rooms and staff were fantastic!

Plussat: Location was good and convenient for my needs. Staff very friendly

Miinukset: Did not try the breakfast but was disappointed that while most of the competition offers free breakfast this property offers nothing. The menu is extremely overpriced for the quality and quantity of what is served. The tub drain in the room was mostly plugged so when showering the tub filled up. Mentioned to front desk twice but was not resolved.

Plussat: Proximity to airport, park and fly and shuttle service was ideal. Rooms were very clean and almost completely updated. Great rates, soft beds and efficient check in/out service.

Miinukset: Hallways and entryway are in need of a facelift (flooring). The bathroom was clean but could use some upgrades to match the room. Nothing tremendously bad.

Plussat: Great service

Miinukset: No

Plussat: proximity to the airport. comfortable king sized bed and room area. good food at the grill. nice staff. airport schedule board.

Miinukset: bathtub was strangely shaped, with a massive lump in the back. checkout time of 11am could be later. there are 2 hotels, one by the airport and another in town, would be useful to make the names even more distinct.

Plussat: location, staff and the meals

Miinukset: in my room the floor was wood or laminate which is fine. However, floor was not clean as when I walked on it in my socks I ended up with stuff on the bottom of my feet. I think the cleaner just rushed and as the floor looked clean did not vacuum

Plussat: Sports bar. Good food

Miinukset: Tiles in bathrooms need upgrading. Very dated

Plussat: Awesome as usual

Miinukset: Free beer haha

Plussat: the room is clean and good choice for the family vacatio.

Miinukset: nothing

Plussat: Great parking good airport access

Plussat: Nothing.

Miinukset: The cleanliness is not even close to what I would expect. For a hotel to have won a housekeeping award in 2017, the cleanliness of the rooms was not good. The first room had a huge chunk of chocolate on the floor between both beds(I hope it was chocolate)

Miinukset: Our bathroom was not clean and there were no towels at the pool the first night.

Plussat: The pool area was great for the family.

Miinukset: All good

Plussat: The bed was very comfy

Miinukset: I didn’t like beef sausages

Plussat: Great price and awesome staff.

Plussat: the rooms were nice. clean. and the beds were moderately comfortable.

Miinukset: the hotel is under renovation. something i was NOT made aware of prior to booking. ruined my stay. not much chance for a restful morning while there is jack hammering going on. also the thermostat in my room did not work. extremely uncomfortablely hot

Plussat: Staff and how clean the rooms were. Bed was comfortable .

Miinukset: Bathroom tub needs to be updated.

Plussat: Pool was good and breakfast was tasty.

Miinukset: The bug in my bed and joint on the floor

Plussat: Free shuttle to the airport!

Miinukset: That my vacation was over and I was going home.

Plussat: Very nice property

Plussat: I love the breakfast every morning. It is great! The people are nice, helpful and friendly. This place is also modern, clean and has a nice indoor pool and hot tub...Very nice.

Miinukset: No complaints whatsoever...

Plussat: The location was perfect. 5 minutes from the hospital we needed to be at. We booked a standard room & recieved an even better one.

Miinukset: Not a single thing. It was exactly what we needed.

Plussat: Large spacious room, very clean, great staff The breakfast was great. Early breakfast times for people catching flights was nice..

Miinukset: The toilet was not bolted to the floor properly so it tipped back and forth. We asked for it to be fixed 2 weeks later we returned to the same room and it hadn't been fixed.

Plussat: It was clean, the beds were comfortable and the staff catered to our flight schedule.

Plussat: Being pet-friendly was a huge plus! The staff went above and beyond to make my stay comfortable. The server from the restaurant even played with my dog when entering the room. This small act of kindness really impacted the stay in a very positive way. Also, they have a outside play area for pets! Amazing! And free dog treats and poop bags! Keep up the good work!

Plussat: Nice room, very comfortable

Plussat: Friendly helpful staff. Tastey breakfast with real, not plastic, cutlery.

Miinukset: Can't think of a thing.

Miinukset: Yes, first the picture is different from what the hotel really is. They put the picture at a different location, and they things that hotel in the picture has, the other don't have it. It has no swimming pool, the repeated the bed sheets twice on the bed

Plussat: Rooms were comfy and very nice.

Plussat: Service service service politesse des employés Déjeuner excellent Service de navette C est la troisième fois que nous y allons et nous trouvons que c est encore Mieux que les deux autres fois Nous y retournerons Merci

Miinukset: Le lit était un peu mou ou usé Nous en avons discuté avec le propriétaire et il nous a confirmé que les nouveaux matelas arriveront bientôt Excellent rapport avec le propriétaire

Plussat: Breakfast

Plussat: Staff and location

Miinukset: Telus digital tv not working. Wifi signal free but weak.

Plussat: The staff was great and the rooms were clean and confortable.

Plussat: Everything

Miinukset: The bed was very soft my back is sore from sinking in it..

Plussat: Great location. Clean modern room. Super helpful staff

Plussat: location

Plussat: It was easy to find and the staff was really great.

Miinukset: The pool was closed which was a real let-down. Also the overall cleanliness was low. Random towels were stuck in the windows and the hallways seemed dingy.

Plussat: The hotel is a great size, lobby is big and inviting, the covered drive thru, the heated unground parking, the pool and hot tube. Love the rooms, big, clean and new. Thanks for a wonderful stay.

Miinukset: .Ooh small bathroom. but the sliding shower door is nicer than curtains.

Plussat: The beds were very comfy and the room had a beautiful fireplace at the foot of the bed

Miinukset: More parking it was very full

Plussat: Very clean, large spacious room. Loved the stay here. Staff were great and had underground parking.

Miinukset: Nothing.

Plussat: Good location 15 mins walk from centre of Jasper. Room good size, clean and comfortable

Miinukset: If we had known there was no restaurant available for breakfast or dinner we would not have stayed here. It is not clear on booking and google still shows the restaurant as open. We had driven for over 7 hours to reach the hotel and were surprised to be told there was no food available and we’d have to go elsewhere for dinner....and breakfast! Not very welcoming! We paid a lot of money to stay here and the hotel was very busy so it didn’t make sense to close the restaurant!

Plussat: Good location and nice pool

Miinukset: There was evidence that the housekeeping was not thorough (grapes rotting under one of the beds). Hockey teams extreme.

Plussat: Room was spacious and comfortable and enjoyed the hot tub.

Miinukset: Restaurant was under renovation and parking was difficult, parkade is very tight and when full is very difficult to exit, particularly with cars behind you.

Plussat: Comfortable beds. The faux fireplace in the room was odd (but nice). Underground parking was available. (great to have in the winter)

Miinukset: Pool was in heavy use when we were there (lots of kids - i.e., in town for a hockey tournament.) Suggest perhaps an adult only time from 9pm to 10pm.

Plussat: spacious Room

Miinukset: No microwave in the junior suite which is more expensive than the other room.

Plussat: Newly renovated, beautiful hotel. Free underground parking. Pool and jacuzzi are small but nice touches. We will stay here again if we return to Jasper!

Miinukset: Location isn’t great. All the big hotels are at the east end of town, beyond a residential neighbourhood. It’s about a 20 minute walk from the hotels to the downtown, which means you need a designated driver, a taxi, or a warm coat in winter. The underground parking isn’t huge and some idiots were double-parked. The hotel wasn’t tracking them down to tell them to move.

Plussat: location was fabulous, room size was great and was well appointed. Food and service at the main restaurant and Moose's Nook was exceptional. Property is very pet friendly.

Miinukset: Breakfast server acted like it was a chore to bring us juice - I had to get up and help myself. Bathroom was not cleaned well, I took a photo of the bathtub and captured five hairs in one frame. There was a bright outside light that shone directly on the bed giving us the choice of blackout curtains or sleeping in a spotlight. Called the desk and asked if they could come turn it off - they said they would but then did not. Also received a noise complaint while watching television at approximately 11:00 on Saturday night. I advised the caller that I thought they must have called the wrong room, but thought it was really strange.

Plussat: Location

Miinukset: Too old for my liking

Plussat: Location. Cabin setting just off the lake.

Miinukset: Fireplace wasn’t useable. Also had requested a blanket to cuddle under while watching tv but never received.

Plussat: Everything was perfect the location was beautiful the room was spacious and comfortable, the staff were welcoming and polite I would certainly recommend staying here. The restaurants were second to non the food was impeccable

Plussat: Excellent as usual

Plussat: The great view from our room and the excellent efficient staff that helped us with all of our needs.

Miinukset: prices in the lounge

Plussat: The lake view

Miinukset: The TV was in a position that didn’t make sense for viewing. Beside the bed and not viewable from Lounge area .

Plussat: The surrounding grounds were beautiful. The room we stayed in was a little tight but comfortable and clean.

Plussat: Good breakfast buffet, active kids lounge, beautiful location, herds of Elk roaming around

Miinukset: Staff and service could have been better. There were 3 of us to a room and after 3 days I had to track down the cleaning person to get more shampoo etc for our bathroom, as it was not replenished daily like at other Fairmont properties. The bathtub was tilted and did not have anti slip material , so we had to hang on to towel racks when showering. Junior suite lakeview room

Plussat: Well kept and beautiful location.

Miinukset: Construction on our rooms entrance our last day. Woke up by men working and jackhammer. Could not hear each other in the room while packing. Needed to have a path cleared of debris to exit and empty our room. Staff at check out simply apologized but did not attempt to compensate or seem to care.

Plussat: View was nice.

Miinukset: Nothing

Plussat: Flawless service. Fabulous location with an abundance of breathtaking views. Herds of Elk wander all over the place which drew traffic to a halt.

Miinukset: Our cottage room ran out of hot water for showering. We had to wait between showers for the water to re heat.

Plussat: Close to the airport with a shuttle available. Good food selection and a nice restaurant area.

Miinukset: Hot tub not working.

Plussat: The entire staff was warm and gracious and we very much appreciated their accomodations we requested. We returned from a fishing trip with lots more fish than we expected. We asked to store it in their big freezer until our return flight home. They did! THANK YOU!

Miinukset: The shower door leaked water in excess.

Plussat: It was excellent

Miinukset: Everything

Plussat: The hotel is close to the airport and easy to get around.

Miinukset: The lamp by the bed, the charger port didn’t not work and charge. When using the shower the water ended up all over the bathroom floor and leaked out of the bathroom area. The shower door was closed tightly and seems to need caulking or some kind of adjustment. I did let the front desk know about theses issues in the room before they have another guest stay in the room.

Plussat: Very friendly staff

Miinukset: Internet wifi not available the whole time I was at the hotel.

Plussat: Very quiet

Miinukset: Food quality wasn't the best.

Plussat: Excellent service, especially in the restaurant. Quiet due to its location in the very north-eastern corner of Leduc. Frequent free Airport Shuttle Service.

Miinukset: No restaurants apart from the hotel's, no pedway/sidewalk to the airport, room windows permanently closed. The suite has two rooms, but the two queen beds are in one room!

Plussat: bed was very comfortable

Miinukset: a/c very noisy, room quite warm.

Plussat: Newly constructed building, close to the airport and highway, friendly staff.

Plussat: There was lots of parking

Miinukset: The comforter on my bed was dirty or smell dirty the staff at the continental breakfast we’re all over me I could not relax

Plussat: Rooms spacious. Beds huge and extremely comfortable. Breakfast good and staff friendly. Coffee machine easy to use. Microwave too. Free Shuttle bus to and from airport

Miinukset: Nothing. Beautiful hotel.

Plussat: Comfortable beds, big room

Miinukset: It appeared to have a complimentary continental breakfast based on how it was set up just next to the lobby, but it turned out that there was a charge for breakfast.

Plussat: Great price, friendly staff, rooms were clean and set up well, offered a great breakfast.

Plussat: Staff

Miinukset: As above

Miinukset: Breakfast could have been bit better considering we paid $300/night. May be hot breakfast.

Plussat: Breakfast was excellent! Room itself was excellent! We liked the kitchen and bathroom! We liked the fireplace and room layout!

Miinukset: The carpet floors were old and very dirty. Need new rules for not smoking weed in the hot tubs! The rude smell from the weed smokers came right up into our windows.

Plussat: Convenient location. Excellent breakfast. Room air conditioning very good.

Miinukset: Smell of weed coming inside our room. Carpet could be in a better condition.

Plussat: Not much!!!!

Miinukset: The walls and floors are so thin you can hear everything from all the other rooms. People were having parties until 4am, yelling, screaming, playing loud music and it was impossible to sleep.

Plussat: Convenient location - nice rooms - adequatre breakfast

Miinukset: nothing comes to mind

Plussat: Staff where friendly, nice hot tub outside and only 10/15 minute walk to town which we didn’t mind

Miinukset: We where on the bottom floor which was nice not having the stairs, however we could hear every footstep from the room above us at 6am in the morning. It was actually their alarm going off on their phone that woke us up as we could hear that through our ceiling. I get that this can’t be helped but the staff told us the hotel was quiet so could you not stagger people around a little so we don’t have the noise.

Plussat: Staff and breakfast were awesome. Room was clean.

Miinukset: Bed was awfully soft. We were put off by the unlocking, glass bathroom door situation.

Plussat: The breakfast was awesome and the room was clean and comfortable

Plussat: EVERYTHING

Miinukset: EVERYTHING! From the warm welcome of the staff - special mention Serj - to fantastic location to wonderful room. One of the best stays!

Plussat: I loved the pool and hot tub. It was great to have a soak after a day of exploring the park. Can't beat the location right along the main road in Jasper. The in-room microwave and mini-fridge would be nice for a longer stay as well.

Miinukset: Staying right in Jasper is pricey but the convenience was worth it in the end.

Plussat: Bed and bedding. Size of room. Balcony.

Miinukset: No closet. No counter space in the bathroom.

Plussat: The beds were very comfy!

Plussat: Very clean, big rooms, very nice soaps and shampoos, comfortable free parking. Close to the center of town, everything was walking distance.

Plussat: This hotel met all our expectations.

Plussat: Great location and lots of parking across the street, great place to stay for a ski weekend

Plussat: Everything about the beds are incredible. The rooms are big, clean, decorated nicely and the location of the hotel is great. We've stayed here a few times and have never had an issue with staff or service. My wife and I ALWAYS look forward to getting to stay here for our Jasper trips!

Plussat: Absolutely horrible. When we booked with your company I received a call three weeks later there were no rooms available at the Crimson. I was transferred to another motel like place and it was just horrible. I will never book with your site again. Thank you

Miinukset: See comment above

Plussat: It was clean and in a good location

Miinukset: Train noise but that’s pretty hard to escape in downtown Jasper

Plussat: Beds were very comfortable

Miinukset: Breakfast food wasn’t great

Plussat: We never actually got to stay here. We set off from Banff and had to bail because of the snow. We contacted the hotel and said we wouldn't be there and despite us being too late to cancel without a charge they refunded all our money. Very honourable of them. We intend to return next year and will definitely be using this hotel.