Ramada by Wyndham Yekaterinburg

Reception staff! Both girls (Maria and Maria) were truly hospital and nice! Cafe “Sukhogruz” is a good place to spend time while nearby the hotel. Finally, Spa. Yes, it’s good and this is the reason of the stay.

1. Old room with dirty carpet, broken socket 2. Too expensive for this hotel. Hotel is rather 3 star... and you realize that the only reason to return is to visit Spa, while you wouldn’t like to return to that awful room. 3. Loud music from other rooms in hotel and you won’t fall asleep soon. 4. Poor breakfast. If you want to try different food then you’d better come early.

Breakfast was really good. Plenty choice of meat and cheese. Waiters friendly and working fast. Manager Daria was really helpful and left a very positive impression. Bellboy , who brought us new reactivated room keys for late check out, unfortunately I cannot remember his name, was so friendly and nice. I wanna say them big THANK YOU .

We had celebration and asked room-service bring 3 glasses. The guy brought only 2.When we asked bring 1 more, he replied: You ordered just 2.No I will not.I have other orders.Even it is busy time for the room service, It is not the way to replay the guests and creat such bad image of the hotel.In our check in time we’ve been informed that our room including breakfast. Receptionist told us how to go to the restaurant in the morning and what time we have to be there.Next day during our breakfast, hostess told us that it was a mistake and breakfast is not including and we have to pay upon check out. Hereby hotel made a mistake and instead of smooth it , they let the guests feel awkwardly. As we had an appointment in hotel’s spa center at 3 pm we called reception to extend our stay until 3. We booked king suite room and basically late check out is complimentary for such kind of rooms everywhere in the world. But here reception refused to extended our stay in very unprofessional way. She told us that we have to leave maximum at 1pm. When we request to get at lest dry robes as all of them were wet after the pool , receptionist replied that it will be chargeable! So guest using hotel’s facilities such as hamam, out and indoor swimming pool. There is no way to get in there without rob. There is no way to dry the robe In the room and no way to exchange and get dry one without extra payment ! Finally manager Daria did her best to satisfy the guest.She managed the breakfast issue and sent us dry robes.But it is ridiculous that only one person know how to deliver service .The rest of the staff need a proper training. They give impression of whatever but professional .