Renaissance Johor Bahru Hotel

I love the food/breakfast variety and the front desk staff.

Renaissance Hotel in Johor Bahru A good hotel and have stayed a number of times there with family. This time when checking in, ordered some pastries to be brought home upon check out and our specifications were given to the restaurant staff who acknowledged and assured that the ordered pastries would be ready when we checked out. That evening we again approached the restaurant staff to confirm the order. However they had no information, so we re-ordered again. In the room, room service wise we ordered snacks and coffee and was also charged for the milk creamer which was provided (two small milk creamers for about 16 ringgit) for the coffee. This was heighted to the waited who than provided a glass of milk of that price, which we had to pay.hahahahahaha. Food was good in the restaurant, but when we retrieved our pastries during our departure they were not packed according to our specifications and pastries randomly unknown to us were packed. We rejected the pastry and was confronted by the staff using the ‘F’ fxxk word. He ‘Mr Henry’ was questioned by us about the use of the word but twisted and replied that he was using it on the girl staff who were there as they had made the mistakes of packing. (In a big hotel like this the staff are treated like that?? Hmmmm.) I know he was using it on us but as he works there never expected us to confront him. On reaching home I received a strong email from the management of the hotel that we rejected the pastries and did not apologise for our behaviour. Hahahahahaha. Try scolding or using the ‘F’ fxxxk word on someone and then force them to apologise. The story to the management appeared one side from the staff. And the management not knowing accuses us. Ridiculous!!! The checkin and checkout recipients were fantastic, they asked for feedback during that time and I told them all is good and no complaints until this happened after that. The restaurant staff need to be trained. It was stressful for us.