Andaman Cannacia Resort & Spa

I like the staff. Otherwise it would make our stay really unsatisfactory. The staff were polite, helpful and try to solve problems. Especially Mimi at the front desk, aun at the front desk, Dewi in the restaurant and some of the breakfast staff. However, I can see that they are not empowered to solve problems.

The impression is a 5 star hotel facilities providing a 2 star service. Minimum service offered. Though the service staff were impressive and tried to serve. However you can see that they have no power to solve problems by themselves. From half filled shampoo and body wash bottles as if previous room occupants left it that way, to worn down towels that should be retired etc. Hotel is separated from the beach by a 35 to 40 deg 1/4 mile road road to public beach. Alternatively a mosquito ridden flight of very steep stairs which my wife and I foolishly used. For the rest of the stay we itched. Or You can use the inflexible shuttle starting at nine on the hour , morning, and two hrs afternoon until 5.30 . No early morning or sunset walk on the beach unless you want to trudge the steep and narrow road back. And remember to book shuttle ahead or you will not be allowed on. Nght shuttle is 7 and 7.30 pm from hotel to town and 10.00 from town to hotel no flexibility. On the beach you are on your own. Beach activities are not supported by hotel ie. No deck chairs, no toilet facilities etc. Note. Make sure you have strong knees, lots of stairs and no elevators. First night RAINED, I ate in. . Ordered 3 dishes, all Tom yam shrimps was clearly bad decayed meat and blackened head. I do not want replacement, too tired. So I was charged for it. Server no power to solve problem although doing her best. Next morning water melon smells bad, the morning after papaya smells bad. Breakfast become sniff and keeping fingers crossed. Rule for hotel, do not reuse cut fruits, use knife and board for each fruit, use ice at bottom of fruit tray and lay out fruit on pan separating the ice to keep fruit fresh. I paid for seaview room and room given was far at the corner minimum seaview with musty scent. So I consulted front desk because hotel not that occupied. She was nice and offered me a better seaview room. Thank . Why was I not given this room in the first place?