Karon hotellia

Plussat: Love the hotel design and the ambience, and especially the garden design is just superb! Very close to the beach just one street away. Walking distance to Karon town where tons of local shops, restaurants and bars to choose. Hotel staff are very nice and friendly and always smiley. The Chinese girl at reception is super helpful with my billing issue. Thanks to her again!

Miinukset: Maybe the hotel is a bit old. Speaker in the bathroom is not working. Shower door is unable to close tight. Some work on maintenance is needed I suppose.

Plussat: Staff were always friendly and helpful.

Miinukset: My sister booked a room from Australia and paid half of what I paid booking online from London. Seems a bit unfair

Plussat: Comfortable and luxury property

Plussat: For travelers looking to have some ease, the on-site restaurants are expensive (for the area) but great. I enjoyed every meal. Also, the location is close to the beach, restaurants, etc., but is off the path enough to be quiet. The spa was also lovely.

Miinukset: This was one of the worst hotel experiences I have ever had (and I travel a lot). The room and the hotel services were far below what I would have expected from a five star hotel (more like two star quality). I complained several times. Do not stay here.

Plussat: The staff were very helpful and professional

Miinukset: Breakfast variety was limited. Rooms could be updated but were very clean

Plussat: Kaikin puolin hyvä hotelli. Aamupala vei kielen mennessään!

Plussat: Sianti on loistava, ja yleinen siisteys hyvää

Miinukset: Aamiainen suunnattu liikaa Kiinalsiseen tottumukseen, ja muutenkin taso laskenut aiempiin vuosiin verrattuna.

Plussat: Location, sea view, landscape, shuttle schedule

Miinukset: Very old, need to be renovated, needs to be much more helpful, more English speaking team

Miinukset: The rooms are outdated, too expensive.

Plussat: Huoneen (sviitti) hintaan sisältyvät lisäpalvelut olivat iloinen yllätys.

Plussat: Staff was excellent! Service was perfect!

Miinukset: The garden pool was not very clean. Location was not the best which resulted in higher than anticipated transportation costs. Maintenance on elevators was not disclosed at checkin nor was alternate room offered.

Miinukset: The prices at the pool

Plussat: The hotel staff are friendly. Overall, the service and facilities are excellent. The rooms are clean and spacious.

Miinukset: Unfortunately, the hotel did not confirm our reservation properly even though we booked 6 months in advance and had no record of our booking. Activehotels were much more helpful in solving the problem than the hotel who did not want to know about it until they were contacted by activehotels directly. Make sure if you book this hotel through booking.com or priceline that you double-check they have confirmed it by phoning.

Plussat: The scenery from the rooms, the space rooms offered and the price I paid for the rooms. Facilities such as mini golf, table tennis, fitness centre, squash and tennis courts.

Miinukset: The hotel should introduce Muslim shower in toilets just like leading hotels in Bangkok do. In restaurants and breakfast they should introduce Halal food, and if any chicken or lamb is already Halal, then it should be advertised as such. They should also introduce a couple of more table tennis tables as table tennis is by far the most popular game and there are long queues of guests for the lone table. Games room should also be open for 24 hrs.

Plussat: The breakfast and pools are fantastic. Really enjoyed the green landscape around the resort.

Miinukset: Some of the furnishing appears to be worn out.

Plussat: There was nothing what I liked about the hotel. I would never stay here again and I wouldn't recommend it to anyone.

Miinukset: So far it was the worst hotel -in the same category-where I ever stayed in Phuket. (I' have been visiting the island for over 10 years regularly). It is a very very touristic hotel without any charme and that oriental touch what you find in nearly every hotel in Thailand. Rooms look very commercial, providing cold atmosphere.I Find the landscape design of the hotel very weird. You can't enter buy car/taxis but they let big tour buses in, which park in the morning in front of your balcony waiting for the tourists with running engine and making irritating noise at 8 am on Saturday morning. Unacceptable!! Staff is far not up to International standard. They have a very much country girl/boy appearance .They need a bit of grooming and training.

Plussat: Excellent position, amenities first class staff friendly and the cleanliness was above average, all in all a great destination

Plussat: The good bay, convenient site. A high level of service.

Miinukset: The restaurant looks level below hotel, is disproportionately expensive.

Plussat: verry nice hotel, excellent for honey lovers, a little far from malls, security measures reduce the comfort even thyough they are trying to make it as easy as possible.

Miinukset:

Plussat: Aamiainen ilmastoidussa tilassa.. Merinäköala upea...

Miinukset: Etäisyys palveluihin pitkä... Surkea TV...

Plussat: Monipuolinen aamiainen merinäkymillä. Useampi allasvaihtoehto auringonottoon ja ok aurinkotuolit. Ystävällinen henkilökunta. Perussiistit yleistilat ja huone.

Miinukset: Älä jätä ulkona aamiaistasi pöytään huomiotta; linnut saattavat vierailla. Rantabaarin drinkit eivät hintansa väärti. Hotellin liikennejärjestelyistä vastaavalta edellisenä iltana tilattu lentokenttätaksi ei koskaan saapunut, onneksi saimme toisen auton.

Plussat: Beach was fantastic ... breakfast was sublime ... pool was out of this world.

Miinukset: Nothing ... everything was superb ...

Plussat: Rauhallinen! Ihana ranta! Paljon uima-altaita ja paljon ohjattua tekemistä täysin ilmaiseksi. Mahtava henkilökunta puutarha-apulaisesta respan hlökuntaan.

Miinukset: Aikuisten allas-alueella pyöri liikaa lapsia kiljumassa. Aurinkotuoleja myös varailtiin jatkuvasti,vaikka se on kiellettyä. Allasbaarin hlökunnan kuuluisi puuttua asiaan. Ei ole turistin asia lähteä siirtelemään pyyhkeitä.

Plussat: The breakfast is second to none and is absolutely fabulous.My wife and I love the Thani Suite near the adult pool and all very convenient to every thing. The beach is great and very safe and with the pool makes this holiday a beauty. The staff are so so friendly and accomodating to.

Miinukset: They give free internet but needs ton be stronger as it can drop out..

Plussat: Beach

Miinukset: The first room we stayed in smells of damp The second room we stayed in was looking at reception and was filthy The third room was a little bit tidier than the second because they gave it their version of a deep clean it was to start room at best I am contemplating seeing you guys because You said it was five-star and it clearly was not I have video to prove this faculties and everything other than the room was five-star but the room Two star we travelled halfway around the world paid five-star prices and got a two star room so I am not one bit happy

Plussat: Had a wonderful time. Didn't really know what I was getting when I booked it. The most important thing to me was that they had beach access. Which they did and it was absolutely beautiful. Also enjoyed the pools, poolside bars, and restaurants. They also provided entertainment in the evening. All the staff were very helpful and attentive. We booked all our tours through the hotel. The food was great and the hotel grounds were beautiful. Also, I really enjoyed the spa. I would love to go back!

Miinukset: It's not necessarily a negative but just be aware it's a very family friendly resort, it didn't bother me at all but if you are looking for adult only this isn't for you. It's a little far away from the "party" area Patong, but they do offer shuttles in the evening from the hotel to Patong and then back. The rooms seemed a bit older but you really don't notice when you are sitting in the beach or just relaxing poolside.

Plussat: This is a great hotel with the beach just in the hotel without need to cross roads or share it with thousand of tourists. Quite and well placed to have dinner in the local town

Plussat: The Hotel is really good. it has a very nice beach. it has many Resturants. i like the kids zone which have many activities for the kids.

Miinukset: The locations is far from the shoppoing area. you need to get taxi everytime which is expensive.

Plussat: Excellent location on a wonderful beach, nicely distant, but not far from the hustle and bustle of Kata Road. Excellent service.

Miinukset: Our first room seemed to have broken air conditioning. They quickly moved us to a second room upon request. A very large resort, so you loose the inimate, secluded feeling of some other resorts.

Plussat: It was peaceful, relaxing and you were made very welcome

Plussat: Very relaxing settings, great pools and access to the beach

Miinukset: A little remote from Kata town or any town but great for a week end escaping city life and relaxing on the beach or at the pools

Plussat: Hotellin sijainti aivan rannassa oli mahtava!!!! Allasalueet olivat ihanat! Ja aamiainen aivan luxusta!! Koko hotellin alue oli erittäin siisti.Henkilökunta oli ystävällistä mutta aika etäisiä.

Miinukset: aika kallis.

Plussat: The hotel is very nice, we were upgraded for free from Junior to Grand suite. It's on the beach and staff very friendly. The hotel has all facilities.It has a diving center!

Miinukset: The hotel is located in Kata Beach which is far from nightlife (Patong). Almost 80% of guest were 50years old and above. not really for young. Massage are cheap but not very professional.

Plussat: the hotel is very nice for relaxing near the beach, the staff and food are gr8. the pool designed fantastic.

Miinukset: the rooms quite small for families. and the net price needs to be concidered. the location quite far from the shopping area.

Plussat: The location is great, its close enough to town but just far away enough to have a relaxed beach holiday. The staff are friendly and very accommodating and the hotel is busting with great facilities.

Miinukset:

Plussat: quality, good service, clean..

Miinukset: foods can be better, need more shuttles and they should be cheaper

Plussat: the beach is very nice, but the hotel realy needs some update

Miinukset: rooms smell ugly, everything is old and very used, breakfastlounge is like one at the airport and not very huge. after the second night we changed the hotel

Plussat: Lastenkerho aivan loistava, hotellin sijainti loistava, hyvä palvelu, hyvät liikunta ja ruokailumahdollisuudet. Täydellinen.

Plussat: Aamupala (jopa kaurapuuroa), sijainti, henkilökunta, sängyt huippu.

Miinukset: Kylpyhuone ahdas ja vanha ja pelkkä seinäsuihku ahtaassa ammeessa.

Plussat: Lots of space and amenities

Miinukset: Bathroom is quite old. Breakfast quality is just standard Not enough happy hour deals so have to go outside of hotel

Plussat: The hotel is amazing, a lot of gardens and palm trees- not planted because of the hotel, but it is hotel that is built in to the ‘forest’ - absolutely stunning. We’ve got villa with pool on the roof, awesome thing. Very good breakfast, a bit expensive in terms of pool bar, drinks, etc. nice SPA. Really recommend this place.

Plussat: Perfect hotel resort with very polite and friendly staff. These people work hard for guests. We really felt like an important guests. I think it is one of the most beautiful resorts on Karon beach. The location is excellent. We were very impressed by the resort garden. We would like to come back in future. Special thanks and greetings to Miss Anusha from OrientAsia Restaurant :-)

Miinukset: Nothing

Plussat: Very friendly staff, nice location in Karon (the beach is not far by foot), the pool villa.

Miinukset: The view from the villa (a bit dark)

Plussat: Beautiful place with gorgeous gardens and just over the road from the beach (there's even a guy to stop the traffic for you to cross!). Had a garden room which had a perfectly private garden and the room window opened right up so it was all one which was great (we figured this out ourselves though as weren't shown it). Fabulous choice/quality for breakfast and the bar at the front is a lovely location to sit in the madness of Karon. Felt a bit stuffy and formal when we first arrived but actually wasn't.

Plussat: The location and villas are very nice

Miinukset: The pools were too crowded and on some days we could not get chairs at any of the pools.

Plussat: Close to the beach and local shops and resturants 2 min walk, room was very spacious. The resort is spread out over 22 acres it was peaceful and quite. Great to relax! Breakfast was great with a huge variety foods.

Plussat: great location , especially the apartments overlooking the ocean. beautiful gardens

Miinukset: nothing

Plussat: It is well located close to the beach and Karon is a nice area - quieter than Patong

Miinukset: Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.

Plussat: First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach.

Miinukset: The shower system needs improvement. The water tempreture is not stable.

Miinukset: The air condition noise is kind loud.

Plussat: I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return

Miinukset: No we loved everything

Plussat: Uniikki kohde, kuvat pitävät paikkansa. Resortissa oli siistiä ja yleinen tunnelma mukava. Loistava aamiainen, isot uima-altaat, hyvä kuntosali. Saimme toiveidemme mukaisen huoneen. Huone oli iso ja tyylikkäästi sisustettu, mukava sänky ja hyvät tyynyt. Palvelu ystävällistä ja toimivaa.

Miinukset: Huoneessamme oli torakoita ja muita ötököitä. Wifi-yhteys oli todella huono ja uudelleen kirjautumista vaadittiin noin kahden minuutin välein. Viiden tähden hotellissa yhteyden pitäisi toimia paremmin. Resortissa ei ollut paljoa tekemistä iltaisin, sillä sekä uima-altaat, spa, kuntosali että lasten leikkipaikka sulkeutuivat klo 19. Aukioloajat saisivat olla pidemmät.

Plussat: Huoneisto oli todella tyylikäs ja siisti.

Miinukset: Meille Hotellislue sopi hyvin kun pidämme liikunnasta ja otimme kuntoilun kannalta. Hotelli vuoren rinteessä ja kulkeminen haastavaa jyrkillä kävelyteillä. Toki hotellin shuttle-bussi kuljettaa tarvittaessa.

Plussat: Fantastic welcome from staff and the room was very spacious and light! Really great relaxing accommodation you cannot fault the Mandarava. Reasonably priced and very clean. Breakfast was very good with lots of choices.

Miinukset: If you want to be walking distance to restaurants and bars then this is possibly not the hotel for you.

Plussat: Nothing

Miinukset: Stayed 4 nights in Room 2202 & been Phuket several times, this one was just a nightmare....... 1/ Wild Dogs outside the Facility Barked all night long !!!!! Every single nights 2/ Thousands of Grass Hopper / Crickets noise 24/24, impossible to sleep or even taking a Nap in the afternoon. 3/ No Sea View even by upgrading. 4/ Bathroom Area sunlight coming from ceiling & windows, room if fully bright by 7am, impossible to sleep again..... 5/ Prostitutes are welcomed Guests as making noise with Their Customers & then showing sexual misbehavior on the swimming pool, not good for Kids. As Receptionist told "This Facility is in the Middle of the Jungle" We Understand this is a Tropical Zone, yet if you want to find some sleep, forget about it. *We finished our Trip in "Le Meridien Karon Beach" 5 mins away from this nightmare & just Paradise....... The total Review of 9.0 is totally rigged, this Facility only deserves 5.5 overall.

Plussat: nice room, although the layout of the resort means you are on a hill, wouldnt be suitable for old or infirm. Its also a bit of a maze. They do provide a lift from the lobby by tuk tuk to your room.

Miinukset: the concierge staff seem un-attentive and un-interested. The hotel charge you for the tuk tuk lift to the town and beach. This is totally un-acceptable considering the prices they charge to stay. About 150 yards down the hill from hotel, there was a pack of feral dogs who tried to attack us on 2 occasions, and when i told the hotel about this and would they give us a lift past the dogs, they wanted to charge us! so there you have it, they would rather we got rabies than give us a free lift for 150yards! Its called customer service. I would never stay here again because of this and would advise others not to either.

Plussat: Pool facilities are magnificent. Room also great.

Miinukset: All ok

Plussat: 5-10 min walk to the beach but was a nice stroll even though uphill on the way back. Bus supplied If needed. Hotel is set in lush beautiful grounds and breakfast was great. Lovely idea to put the beach bag in bedroom.

Miinukset: Pools even though they have 4 were still a little too busy..drinks a little pricey outside happy hour.. airport transfer 400 baht more than taxi but not able to get taxi for return.

Plussat: The hotel is built into the hillside and the more you upgrade the higher you go (with no lifts). We were on the first level room 1209, and had 101 steps down to the street level. For those who couldn’t manage the steep climb there was a complimentary tuk-tuk providing lifts up and down. Our room was excellent, with all round panoramic views, but the sun set on our balcony which made it boiling and too hot to sit out later in the day. But you cant have one without the other! Pools great, but service by them a bit lacking. Food in restaurant excellent and not too expensive. House keeping did a fabulous job also. Hotel not too far out of town, about 10 minute walk, but there are couple of fabulous restaurants on the walk out if you don’t want to trek too far in 38 degrees.

Miinukset: Lighting not brilliant on the steps at night. Could have also provided a more 5* service by adult pool.

Plussat: Aamiainen loistava

Miinukset: Aivan ihana hotelli huonolla sijainnilla

Plussat: Nothing !

Miinukset: Hotel is located so far from the beach. Hotel staff are very cold. I wouldn’t recommend.

Plussat: I like the garden and the little surprise cake received on my birthday. Thanks for that.

Miinukset: We didn't have the chance to cancel our vacation due to corona-virus spread in Thailand and in the whole world. They offered us the possibility to postpone the vacation till November 2020, knowing that my wife will give birth in August 2020 or cancel with no refund. In our inconsistency we decide to come for some days, to avoid the money loss. Lunch and diner is very poor, concerning the european food, same pasta, same salads, same french fries, same pizza, every day watermelon, lime, pineapple. I do not recomand to book more than breakfast. They block 3000 BAHT when you check-in, for room guarantee, this cost was never indicated on the booking page, or booking confirmation, after this, they said at your check-out they will return this amount immediately, the reality is 2 weeks after, or never, we didn't receive any after 4 days. We definitely will never come back here.

Plussat: Location is perfect, right across the road from Karon beach (convenient entrance). The hotel area is something unbelievable - you live among well-groomed, rich gardens. Breakfast was decent and diverse.

Miinukset: -1 point for the A/C in the room - it was loud enough even on the lowest speed + in any position it was directed to the bed. Some hotel facilities outside the room were working loudly during the day.

Plussat: Great time, very nice ladies from the reception especially Wawa and her team. Pool with waters slides very good but one probably the best slide is outof order, hopefully temporarily. Breakfast delicious with big choice but dinner only average and need improvement.

Miinukset: Dinner buffet compared to breakfast is nothing really

Plussat: Staff always very helpful! We got a free room upgrade for our stay and they were able to accommodate us when we wanted to stay longer. Our room had the most amazing view over the pool and to the beach. 30second walk to the beach from the room, balcony was nice too. Slides in the pool were surprisingly more thrilling than they looked.

Miinukset: A lot of families with young children, for us as a young couple it wasn’t ideal but would be good for a family holiday. Sometimes the water in the shower changed temperature while on but was manageable.

Plussat: excellent location, five minutes from a beautiful beach, good breakfasts, helpful and smiling staff

Plussat: Aamupala ok, ehkä enemmän olisi voinut olla länsimaiseen makuun asioita mutta riittävästi löytyi syötävää

Miinukset: Sijainti olisi voinut olla aavistuksen verran keskeisempi, jokunen sata metriä turhaa kävelyä Mövenpick olisi ollut ideaali valinta mutta karttaa tutkimalla en sitä osannut arvioida.

Plussat: Excellent choices at breakfast with daily changes. Staff are wonderful.

Miinukset: Pool water was too warm, not refreshing at all. Hotel is showing it age as it's looking a bit tired. Could hear noise from other rooms and hallway. Quiet mode on the air conditioning would be good.

Miinukset: There were two very negative situations with this hotel. When we booked the hotel, the price was 1000 baht per room. But when the final payment occurred, we were charged at 5!!!! times more!! We called the booking office the same day, wrote to the hotel and asked for a refund. But booking didn't help us!!!! The hotel also refused to refund the money!! Although there was definitely an error in the price, we have saved screenshots of the first pages. We accepted the huge price, but then there was a situation with the coronavirus!!! Our flight was canceled, and the youngest child got a little sick (snot and fever). We couldn't go to Phuket! We wrote to the hotel in 1 day, explained the situation, but the hotel again refused to refund us!!! We asked very much, but the hotel doesn't care about its guests!! The main thing is to have time to debit money from the card!!! The hotel doesn't care about anything else!!!

Plussat: Garden is so amazing. Staff are very kind and helpful. A beach is across the street of the hotel and water is clean and beautiful.

Miinukset: The rooms from booking photo for 3 adult is not the same live. They dont have third big bed, only small extra bed made from 2 mattresses. We booked deluxe room with terrace and one more with pool which is the most beautiful room with speachless view. They have only 5 rooms like this, so book on time :)

Plussat: Sijainti oli hyvä,lähellä rantaa ja ruokapaikat ja hieronnat

Miinukset: Ns.sviitti siivessä ei ollut hissiä ja rantakadun autojen/tukkareiden melu kuului huoneeseen

Plussat: Allasalue viihtyisä

Miinukset: Informaation puute , hotellihuoneesta puuttui selkeä info-mappi saatavista/tarvittavista asioista. Aamiainen kuin syöttölässä.

Plussat: Great location and the hotel grounds were a beautiful oasis from the busy streets around. Staff were very attentive and friendly Very clean

Miinukset: Food choices at dinner and one slightly limited , although the food that was provided was very tasty!

Plussat: Great food and lovely friendly staff. Nothing was a bother.5 Wonderful pools.

Miinukset: Need to book an exclusive room rather than the stndard room which could do with a litle updating

Plussat: the convenience to the beach and shops

Miinukset: when we first went into the room, the toilet was really dirty!

Plussat: I liked the tranquil gardens and the swimming pool. The view from our room was nice but that was all that was nice about the room...

Miinukset: Rock hard bed, cold shower throught the whole time we were there no matter what time. The bathroom/shower was also quite old, dark & dingy. The pool was being renovated which is ok should we have been informed of this at the time we made the booking.

Plussat: The hotel itself was beautiful and our room was very spacious. Staff were always lovely,friendly and very accommodating to any requests we had. Check out and check in was very smooth and the spa on site was wonderful!

Miinukset: The hotel did overcharge us for our stay initially however we were given the option to have this refunded or added to our account as credit to use at the hotel. We chose to have the credit for the hotel but did have to remind staff of this a couple of times while we there, which made us nervous of being additionally charged for something that amount should cover. It was also disappointing to see there wasn't more Thai food available at the restaurant in the hotel, although I understand they do have to cater for all tastes and there was a small selection.

Plussat: Hotel is convenient located near shopping areas, the pool is great, and staff is friendly

Miinukset: The rooms could use a bit of an upgrade, ie clean grout and newer towels

Plussat: We really liked the hotel: the staff is very friendly, there is a wide variety of breakfast, rooms are spacious and clean, beds are confy. The pool area is very nice too. So I definitely recommend the hotel.

Plussat: I liked this place and miss it now having moved on to Koh Samui! Rooms are spacious and have everything you need. Staff were excellent, highly recommend.

Plussat: Very clean, staff are very helpful and friendly and really made the holiday special. Great food at the restaurant. Would definately recommend.

Miinukset: Pool is over two levels and there are not enough umberellas around the pool.

Plussat: Lähellä sekä kataa että karonia. aika rauhallinen

Miinukset: Aamupala oli hieman suppea, eikä vastannut odotuksia, pelihuone oli tunkkainen, toinen allas oli huonossa kunnossa

Plussat: Friendly , clean , pool was nice , food was lovely . Very helpful staff . Good large rooms .

Miinukset: The lifts were awful . So slow The hill outside that you had to walk up and down to get to the main road was far too steep .

Plussat: Room was very nice - large bed, balcony, refrigerator, nice bathroom, closet - very comfortable. Pool was great, clean, lots of chairs and umbrellas, and nice poolside bar. Spa has great services and good pricing. Staff is friendly and accommodating. Grounds are beautiful and well kept. Breakfast is quality and enjoyable. Location with respect to beach access, shopping, and restaurants is outstanding.

Plussat: Very nice and clean

Miinukset: Up on a steep hill

Plussat: Room overlooked kata bay

Miinukset: Pool area kids ran riot , jumping into the lower pool from the high walls

Plussat: Staff were nice

Miinukset: No atmosphere, no catering for kids, no water activities, poor buffet breakfast, very uncomfortable mattresses, steep hill with no shuttle to cater for guests! Definitely not a 5 star hotel maybe 3 or 4

Plussat: the swimming pool area and the rooms were excellent

Miinukset: toilets closer to the swimming pool, rather than in the restaurant.

Plussat: Value for money and great breakfast, vast selection. Away from the streets of Phuket.

Miinukset: The slope leading up to hotel is not for the faint heart. The climb is tiring and older folks need to note of this, else take taxi. Inconvenient if you just wanna take a walk outside to the shops and return to climb up the slope.

Plussat: Exceptional service, free internet, free shuttle to patong and friendly staff. beautiful rooms.

Miinukset: The gym was a bit rudimentary. more equipment needed.

Plussat: I got a gd experience here and their staff are nice and helpful.

Plussat: Hotel is well designed with a nice pool. Rooms and bathrooms are large and well equipped. Very comfortable.

Plussat: Nopea, ystävällinen palvelu.Allas ym erinomainen.Hyvä ruoka.Hienot tilavat huoneet, parveke merelle. Siisti, tyylikäs.

Miinukset: Hissi reistaili hieman.Aula-rappu-ja ruokailutilat ilmastoimattomat.Korkean mäen päällä(liikuntavammaiselle rankkaa).

Plussat: Hotelli vstasi odotuksiamme erinomaisesti. Palvelu oli hyvä ja kaikki erikoistoiveemmekin toteutettiin heti ja hyvin palvellen.

Miinukset: Yläaltaan yhteyteen pitäisi saada oma wc.

Plussat: Rooms well appointed pool interesting and large enough

Miinukset: Slippery surface around pool( very dangerous).Toiletting facilities in rec area lacking

Plussat: Uima altaan vesi oli puhdasta eikä siinä ollut silmiä kirvelevää määrää kemikaaleja. Hotelli oli siisti. Ravintola ensiluokkainen. Aamiainen loistava.

Miinukset: Ukkoskuuron seurauksena langaton netti meni poikki useiksi päiviksi.

Plussat: Hotelli on uusi ja tyylikäs. Henkilökunta ystävällistä ja avuliasta. Aamupala oli runsas ja maukas. Grand de luxe huone oli todella suuri ja erinomaisesti varustettu. Allasalue on siisti, mutta ei kovin suuri. Hotelli sijaitsee jyrkän mäen päällä, joten kävely ylös saa hien pintaan.

Plussat: Uima-allas alue oli erinomainen ja henkilökunta oli ystävällistä sekä palvelualtista. Hotellin aamupala ylitti odotukset ja huoneiden ilmastointi toimi hienosti. Kids clubi oli lasten mieleen.

Miinukset: Hotellissa itsessään ei moitittavaa, mutta hotelli sijaitsee Kata Beachillä todella jyrkän rinteen päällä. (150 metriä todella jyrkkää nousua)

Plussat: Close to beach. Near shops and restaurants. Easy to get taxis.

Miinukset: Extremely hard to get sun loungers as the northern europeans were holding them for endless hours!!!! Should be a policy that they can only be held for 30 mins like most resorts and the staff should implement this immediately as we did not get to use the swimming pool on our two night stay and had to pay for sun loungers on the beach instead!!

Plussat: Good view and room with a lot of space.

Miinukset: Old-fashioned room

Plussat: Loved to get away from busyness and cool down and relax in the resort. Great staff always friendly. Breakfast very good.

Miinukset: Not a big- but the facilities in the gym could be in better shape. I still enjoyed the gym!

Plussat: Hotelli oli täysin odotusten mukainen

Miinukset: Sijainti oli hieman huono jalankulkijalle

Plussat: Staff were welcoming and friendly

Miinukset: More about the resort which failed to live up to expectations than the hotel, however for the price paid here versus other hotels we stayed at during our time traveling around Phuket Island and its islands this hotel fell well short. The hotel and the resort seems to mainly cater for Russian visitors

Plussat: The friendliness of the staff

Miinukset: Service was pretty slow for anything. Minor issue, but the room decor didn’t make a whole lot of sense.

Plussat: Hyvä ja auttavainen henkilökunta. Vuodetta saatiin fiksattua pehmeämmäksi. Lyhyt matka rannalle, kaupat ja palvelut lähellä.

Miinukset: Paljon portaita, säilytystilaa huoneessa vähän, WC pimeä, sänky kova.

Plussat: Big room, sea view, nice both pools, very comfortable bed and pillows

Miinukset: Breakfast exactly the same every day. Not even dessert do not change. After few days it gets borring.

Plussat: We paid for a super deluxe room, but due to the coronavirus outbreak, were upgraded to a club room. Huge room with king sized bed, bathroom "suite complex". Free aircon, security box, beach towels and hairdryer. Hotel very central and an easy few minutes walk into Kata Town. There was only one lady on reception and she worked very hard. Excellent breakfast.

Miinukset: No drawers or shelves to put clothes. As we were in the super club room, a few more petals around the room would have been a lovely inexpensive touch. Lots of steps around the hotel grounds for people struggling to carry suitcases or pushchairs.

Plussat: Hyvä aamiainen ja ystävällinen henkilökunta. Sijainti rauhallinen, kuitenkin kävelymatka esim rannalle.

Miinukset: Maksettuna delux huone allasnäkymällä, mutta sisään kirjautuessa huone olikin pöpelikön puolella ilman minkäänlaista näkymää. Sitten valittamalla vaihto toiseen huoneeseen, jossa kuitenkin erittäin rajoittunut näköala altaalle ja ihmiset kulkivat rappusista ihan parvekkeen vierestä ( rappusten yläpää parvekkeen tasalla)

Plussat: Big room. Cleanliness. Beautiful bathroom. Location.

Miinukset: The deposit of 2000 baths. They asked me to pay for leaving earlier than the checking time ! The receptionnist was mistaken ! The wi-fi could be stronger.

Plussat: Food. Pool. Design. Welcome atmosphere.

Miinukset: N/a

Plussat: The staff were exceptional each and everyday from check in to check out. The cleanest resort we've stayed in from the room to the pool, grounds, gym and restaurant/reception area. We loved it so much we extended an extra 3 nights. So much love for this place. We'll definitely be back.

Miinukset: Absolutely nothing we didn't like. Loved everything about it.

Plussat: Very good family vacation location, area around was nice if not expensive.

Miinukset: Staff did not speak much english ... but hey i don't speak thai; i will assume as 80% of guests were russian they were more marketed at russians. Only issue i really had was that they demanded we pay 150 baht to replace a towel we hadn't used because it had yellow stains on it.

Plussat: Good value for money and in a relatively good location in Phuket. Friendly and efficient staff when requests made.

Miinukset: Chipped paint on one wall and

Plussat: A good hotel, everything is fine, except it is not clear behavior reception ladies. Good breakfast, nice area, close to the beach. Unfortunately absolutely no sidewalks, but this is not applicable to the hotel.

Miinukset: I did not like the behavior of one of the ladies reception of the hotel, the one that documented the us in the hotel the first day. She acted at least not nicely. I did not understand what I had offended her. Maybe something personal? All other employees of the hotel very polite and pleasant.

Plussat: We like to stay here as it's cheap enough for us to pay.

Miinukset: We advised for older and family to stay in the first floor as there are lot of stairs that can make them tire. Also there are lot of ants for sweet food, so better keep in refrigerator for all food you bring. Hopefully management can check for bathroom as the dirty water are everywhere on the bathroom floor.

Plussat: very friendly and caring staff (which you do not have often there from my experience), good location ( short walk to beach and kata town. Restaurants and shopping very close to hotel), room was clean and nice.

Plussat: viihtyisä, siisti, kiva allasalue, hyvä sijainti

Miinukset: ilmastoinnin ääni saattaa häiritä herkkäunista

Plussat: Todella hyvä hinta-laatusuhde. Lähellä Katan palveluja sekä rantaa. Viihtyisä hotelli.

Plussat: The Serene Resort is a great location for access to Kata and Kata Noi beaches plus Kata town. It is nicely away from the main hustle and bustle but still just a short walk to the many restaurants and shops. The breakfast was fresh, tasty and varied plus the hotel pools were great for relaxing and keeping cool. The rooms were spacious, well equiped and cleaned to a high standard though some of the decor and fittings were a bit dated. Staff were always friendly and courteous.

Miinukset:

Plussat: The hotel was located very near to the beach. The swimming pools were clean and nice, water was not too hot. Room was spacious. Very friendly staff. The hotel is under renovation and they even offered us a free stay in an other hotel, but that was not nescesarry. Great value for money!

Miinukset:

Plussat: siisteys,henkilökunta,ruoka,edullisuus

Plussat: kiva allasalue

Miinukset: paljon portaita ja kylpyhuone remontin tarpeessa, mm. hometta

Plussat: Hyvä uima-allas ja aamiainen, ystävällinen palvelu, huoneen vaihto parempaan onnistui.

Miinukset: Ensimmäinen yö ikkunattomassa kopissa, joka ei vastannut varausta eikä ollut hintansa arvoinen. Hieman levottomat yöt, melua ravintolasta ja kylmäkoneista huoneen ulkopuolella. Safety box huoneessa ei toiminut, henkilökunta sai sen veitsen avulla lopulta auki.

Plussat: Excellent service, food venues and luxurious surroundings.

Plussat: Good food and good gym.

Miinukset: The hotel is so old and they don't take care of it. The room is really different than the real one, because the pictures was taken long time ago. Probably 3 to 5 years ago. The pressure of the water was bad and my girlfriend can't open a box in the bathroom because it's totally broke and her stuff was inside. The reception gave me wrong informations about the airport. I don't even put a foot in the pool, it looks dirty.

Plussat: Swimming pool, kids play area, beach access

Miinukset: Location too bad - you will have to pay taxi ride to go to any place, morning buffet had limited options - no rotation in the food items - we stayed 7 days and had the same thing all 7 days, restaurants were average, rooms were average, staff not very courteous and had pretty average customer service skills, room cleaning had to asked for,

Plussat: Family Friendly resort. We all enjoy staying at Centara. Nice swimming pools. There are kids’ pool and my son really likes the slides and lazy river area. He likes the kids club too and the activities there. Also we love the private beach too. Kids can play with sand and swim in the sea. Comfortable room. Delicious breakfast and kids will enjoy it since there are kids corner. The resort near Karon center. Highly recommended for families with kids.

Miinukset: I booked a room with an ocean view but it was not very close. So you hardly see the ocean. Make sure you check that before checking in.

Plussat: The resort is very big and looks luxury. The buffet breakfast was very good.

Miinukset: We couldn't check in until 4:30pm because the room was not ready. We once went to the main entrance of the hotel and told the bell boy we needed a taxi, he took us inside then left without a word. I thought he was organising a taxi for us so I just waited. Half an hour later I realised there was a desk in the room that I need to ask the staff there to get a taxi.

Plussat: The staff members are very kind. The environment is beautiful. The breakfast is very good and have a lot of options.

Miinukset: The hotel is 1 km from Karon's center, and the side walk pavement is wasting. The minibar and the loundry service is too expensive.

Plussat: The fantastic service by all the staff there. They were all so helpful & tried hard to be the best of service. The rooms are gorgeous & the pools are awesome. I can't wait to go back, we had the best honeymoon here & already have reccomended to people to go there. highly Recommended to stay here.

Miinukset: Only downfall is a little bit of work being done on resort but it was nothing that bothered us whilst we were there.

Plussat: i had seaview room - big and luxurious. really enjoyed it. stuff is very friendly and are trying very much. pool was nice and big.

Miinukset: hotel is new. construction still in progress. stuff dont always know what to do. management is still not settled. slow service during breakfast. when more people arrived to hotel, hotel seemed not to be capable of handling of such number of people. cant imagine what will happen when the hotel is full....

Plussat: The infinity pool, twin water slides and lazy river were fun. The resort overall is beautiful and the rooms are top class.

Miinukset: Since the hotel is new some construction work was still in progress and it seems the staff is still settling in.

Plussat: Kids club was great. Food and drinks were good. Everything was clean and the plunge pool was excellent.

Miinukset: Occasionally there is a bad smell throughout. Like old water or something dying. But it didn’t effect our stay at all.

Plussat: I really appreciated the range of dining options and activities. Great location as it is right on Karon Beach, which is a quieter beach than Patong Beach. The hotel offered a free shuttlebus service to Patong Beach. Great fitness facilities and the spa looked nice as well, even though I did not go there. I would definitely stay at this hotel and bring my whole family next time!!

Miinukset: I would have appreciated being able to check in early. I had to wait for 2 hours prior to check in time at 2pm. Other than that, no complaints!

Plussat: Spa was fantastic.

Miinukset: Few annoying things-no conditioner in rooms. Pool missing grout so kids ended up with hurt feet. Room ran out of toilet paper. Beds really uncomfortable. Weird glass see through bathrooms so other guest in room could see the other person on the toilet and in shower.

Miinukset: Sijainti oli vilkkaasti liikennöidyllä kohdalla. Hotellista kyllä aina autettiin tien yli mikä plussaa.

Plussat: Ystävällinen henkilökunta. Altaalla oli hyvin tilaa. Siistit huoneet ja hyvä aamupala.

Plussat: Huone oli ihan hyvän kokoinen perheelle. Siisti. Uima-altaat hyvän kokoisia.

Miinukset: Hotelli sijaitsee hieman kaukana palveluista.

Plussat: Breakfast was good, plenty of options. All that you would need.

Miinukset: Service was sometimes a little slow in terms of food and beverage, but not very slow.

Plussat: Yllä nekin.

Miinukset: Hotelli sijaitsi hieman syrjässä muista ja vilkkaan tienylitys mennessä minne tahansa, toki oli mies siinä pysäyttämässä liikennettä. Huoneet haisivat hieman homeelle ja kun meitä oli kolmessa huoneessa niin kahdessa ilman puhallinta ei voitu säätää vaan se puhalsi täysillä. Yhdessä huoneessa oli hometta. Aamupala ok. Altaat hyvät. Ruokailu kallista hotellilla, kalliimmaksi tuli lounaat kuin Suomessa. Henkilökunta mukavaa. Lasten leikkihuoneessa vain vähän leluja ja ne vanhoja, osa rikkinäisiä.

Plussat: Breakfast was ok, we stayed there five nights and there were always the same things. Staff is really nice and helpful. The Restaurants are quite expensive, but you can eat outside and save a lot of money.

Plussat: Ympäristö oli siisti ja henkilökunta todella ystävällistä ja avuliasta.

Miinukset: Hieman kulahtanut, vaatisi ehkä vähän jotain päivitystä.

Plussat: Tai restaurant very delicious and reasonable prices.

Miinukset: Initially, room was not up to par. Very smelly plumbing. But after complaining, staff were very nice and upgraded room to a better standard. This was very nice. Breakfast is too frenetic. Too many people crammed into a small area. Could be improved.

Plussat: Decent breakfast and good access to the beach. Staff are friendly and willing to help when you need.

Miinukset: Great location and friendly staff. Slightly higher priced than similar hotel ratings in the area so you might just be paying for the brand.

Plussat: Sijainti todella erinomainen Olimme ns. vanhalla puolella joka oli jonkin verran kuluneen näköinen, huoneena oli hyvä perushuone suoraan uima-altaalle kulku=> ihan ok. Hinta /laatu ok. Tulisin uudestaan.

Miinukset: Ulkona aamias paikan edessä oleva käytävä=> lautoja rikki käytävällä kun mennään huoneistoihin

Plussat: Ilmastointi,sangyt ja siivous.

Miinukset: Aamiaispuffet ruoat ripoteltu eri tiloihin, lampoiset ruoat usein kylmia ja hedelmaastia usein tyhjillaan.

Plussat: Excellent location, short walk to the beach. Great breakfast. Very friendly staff - especially those who spoke English well.

Miinukset: Bed wasn't as comfortable as I had wanted. Some staff seemed unfriendly - but I believe it was because of their lack of English. Most staff were excellent.

Plussat: The hotel design is nice and room design is nice too. Every room has a mat and umbrellas that you can take to the beach. Good location, 2 mins to the very beautiful Karon beach.

Miinukset: There are few buildings in the hotel. Our was one of the newest but still rooms look a little bit old. The floor is very cold and rooms are humid so you feel like you are walking on wet and cold floor. Could be noisy sometimes with the constructions around. The pool is 1,2m deep which is more for children.

Plussat: Aamiainen oli todella monipuolinen ja hyvä. Hotellin sijainti on erinomainen, kävelyetäisyyden päässä beachiltä ja kaikista mahdollisista palveluista. Hotellin tilat ja huoneet olivat siistejä. Huoneessa oli pieni jääkaappi johon laitettiin joka päivä siivouksen yhteydessä maksutta 2 pulloa vettä, 1 appelsiinimehu, 1 cokis, 1 olut ja 1 mars suklaa patukka mikäli olit syönyt/juonut edellisenä päivänä lisätyt.

Miinukset: Huone merinäköalalla oli käytännössä näköala Caronin liikenneympyrään. Liikenneympyrän takana on isoja puita ja merinäköala rajoittui puiden lomasta näkyvään pieniin osiin rantaa. Hotellin vastaanottoa ei ole merkitty millään tavoin. Hotelli koostuu kahdesta eri rakennuksesta ja ainoa hotellista kertova kyltti on seinässä jonka toisella puolella on uima-allas ja vieressä ovi, joka johtaa aamiaishuoneeseen. Vastaanotto on pienemmässä rakennuksessa lähempänä rantaa. Kuntosali ei ollut kovin iso ja oli melko huonosti varusteltu

Plussat: Great location, just a 5 minute stroll from shops and restaurants. About a 7 minute walk to the beach. Breakfast was great, huge selection and often replenished. Mini fridge was replenished daily with snacks and drinks. Staff were delightful! Very helpful. Aircon worked well, shower was great. Room had very thoughtful extras: beach towels, umbrellas, beach shoes etc.. There are 2 pools and very close to the beach, so lots of opportunities to swim!

Miinukset: Rooms are a little on the small side, as was the bathroom. But absolutely fine for an 8 day stay! When we checked out, the staff searched our room and made us pay for a glass that had accidentally smashed and tried to charge us for another glass.. other than this interaction the staff were delightful. Laundry at the hotel was extortionate! FYI - There’s a launderette around the corner.. No English speaking channels on the TV, so I would recommend bringing a device to stream if needed.

Plussat: The hotel is located not far from the beach. The staff is very friendly and helpful. They changed our beach towels every day. Breakfast was excellent - European and Thai food. The room service was very good and accurate.

Miinukset: WiFi signal was weak. Sometimes it did not work.

Plussat: Erittäin hyvä sijainti. Aamupala todella runsas ja monipuolinen. Huone siisti ja suhteellisen iso.

Plussat: Quirky styling of rooms. Great location. Good pool

Miinukset: Basin tap... you couldn’t change the setting to hot or cold weird design of the tap. It was on or off. But other than that great

Plussat: Location, room cleanliness and layout, breakfast food, kids playroom (although would be good if it had aircon!)

Miinukset: No steps from the small pool with slide for kids to get out of? Coffee machine is just instant coffee Access to our building via the car park isn’t great

Plussat: Pool enter and everyday cleaning, location

Miinukset: small city sleep at 23-00

Plussat: free wi-fi and breakfast variety

Miinukset: rooms are little on worn out side.

Plussat: Location is ideal

Plussat: I had a great e great experience. The hotel is not even 5min from the beach. Rooms are spacious, even the cheapest ones. Great breakfast. Nothing else to ask. I mean, it is a very good value for money!! You have a good breakfast, good pool, just by the beach and a very good room! I recommend to anyone who wants to stay in Karon and do not need fancy hotels! The only and minor problem was the staff's inability to speak good English, but then again not everyone in phuket do! So, enjoy!

Plussat: The most nice hotel in Phuket for its money! Not big tettitory, but we didnt need it. Waterpool, cafee, wi-fi, very comfortable rooms, nice bathroom with stones around ))

Plussat: Meidän huone oli maantasossa ja patiolta pääsi suoraan uima-altaaseen, mikä oli upeaa.Aamiainen hyvä puffet, riittävästi ja monipuolisesti.

Plussat: Hyvä sijainti lähellä rantaa ja palveluita,kuitenkin rauhallisella kadulla. Iso uima-allas, ilmainen internet, tyylikäs huone, kielitaitoinen henkilökunta.

Miinukset: Äänekäs ilmastointi, ötököitä huoneessa (toukkia ja muurahaisia), hymytön henkilökunta, ravintolapalveluiden epäselvyys. Kielto viedä omia eväitä ja juomia.

Plussat: Sopivalla etäisyydellä rannasta, yleisvaikutelma siisti, piha-alue ja uima-allas hyvin hoidettu, huoneen jäähdytys pelasi, runsas aamiainen.

Miinukset: Hiukan rahan ahneutta, ei joustettu pikkuasioissa.

Plussat: The hotel is very close to everything, but not in the midst of all the hustle and bustle of Karon. Rooms are well maintained and very clean. The video library that is free of charge was a real winner with my children on rainy days. Breakfasts was great. Travel desk very helpful.

Miinukset: Hotel staff was very professional, but can perhaps work on being a bit more friendly.

Plussat: sijainti on mainio. huoneet ovat isoja ja valoisia, terassi ja uima-allas ihania. Pidin siitä, että paikka oli enemmänkin aikuisille suunnattu.

Miinukset: Suihkutiloissa kosteuden aiheuttamia ongelmia: suihkun alla puuritilät, joissa kasvoi jotain. olivat puhdistuksen tarpeessa.

Plussat: Large room that was fitted with what you expect at a hotel at a low price.

Miinukset: It was below expectations and the bath tub was broken when we got there. We had to call twice for them to send someone. And they just stated that it was broken and then left. The room was rather dirty as they just cleaned visible areas. Also the staff seemed to dislike what they were doing.

Plussat: siisteydestä.....

Plussat: Nice and clean, staff are polite

Miinukset: Too many steps

Plussat: Taxi service was brilliant to and from airport and location was great

Miinukset: Nothing was great

Plussat: Aamiaiseen kaipasimme vaihtelua. Joka aamu kaikki lähes samaa. Kaksi viikkoa alkoi jo kyllästyttää.

Miinukset: Yleinen informaatio oli vähäistä. Hotelli oli tiloiltaan mutkikkaan oloinen, paljon portaita. Esittelyssä pitäisi mainita portaista, koska hissiä ei ollut ylempiin kerroksiin.

Plussat: Sijainti meille juuri sopiva. Aamiainen runsas, joskin sama joka aamu. Tosin viikossa siitä ei tule ongelmaa.

Miinukset: -

Plussat: Iso allasalue, josta kauniit maisemat. Kuntosali löyty, pyyhkeet ja vesi, mutta käsipainoja voisi päivittää. Kevyimmät taisi olla 15 kiloa. Hotellin lähellä ravintoloita, mutta varmaan Katan ruuhkaisin ja likaisin kohta ennen rauhallista Kata Noita. Huone toimiva ja kohtuusiisti. Peitto plussaa. Tv:ssä pari enkkukanavaa. Henkilökunta asiantuntevaa.

Miinukset: Huone haisi homeiselta/kosteudelta, mutta niin ilmeisesti jokainen huone. Tien melu kuului huoneeseen. Pisteet siitä, että pyrkivät etsimään mulle hiljaisemman huoneen, mutta koska hotelli on hyvin iso ja useassa eri rakennuksessa, kaukaisempaan huoneeseen siirtyminen ym. olisi vienyt liikaa aikaa lyhyestä vierailusta. He spreijasivat huoneen, minkä jälkeen haju ei ollut enää niin paha.

Plussat: Hieno hotelli kaikilla mukavuuksilla! Henkilökunta mukavaa, laadukas aamupala, hienot maisemat ja toimiva palvelu

Miinukset: Sängyt oli vähän kovat omaan makuun.

Plussat: Kauniit merimaisemat hotellin ylemmistä kerroksista. Erittäin ystävällinen ja hyvä palvelu. Loistava aamiainen. Kaksi erillistä allasaluetta olivat viihtyisiä ja niissä aina tilaa. Hyvät sängyt ja toimiva ilmastointi ja wifi. Hiljaiset huoneet - mitään ääniä ei kuulunut. Loistava sijainti - ranta ja palvelut lähellä.

Miinukset: Hotellissa huoneiden vessat olivat vanhanaikaiset ja kuluneet. Ne kaipaisivat pikaista remonttia. Vessat olivat kuitenkin siistit. Iso ikkunan vessan ja huoneen välissä oli hiukan outo...

Plussat: Ylimmän kerroksen merinäköala, vaikka auringonlasku ei huoneesta näkynytkään.

Miinukset: Paljon portaita. Muuten loistavalla aamiaisella häiritsi linnut ja muurahaiset.

Plussat: Super comfortable bed

Plussat: Both the Manager and Assistant Manager of this hotel take a personal interest in the welfare of their guests. They are present during breakfast time and are professional, friendly and do their utmost to ensure that their guests are happy.

Plussat: near to Kata Beach, 3 min walk. Good swimming pool.

Miinukset: Arrogance staff. Never book the spa room with no window, smelly and dark, very depressing. the bar of the hotel sings songs until 11 pm, very noisy.

Plussat: We were given a very lovely room with a great view.

Miinukset: All of the surfaces in the hotel were extremely slippery when wet. No proper emergency care or even a wheelchair available. Several people, including me, fell during the rain and no proper response plan was activated.

Plussat: the pool and sea view from our balcony was excellent. It was a quiet resort,the stairs were not a problem as it gave us extra exercise. The resort was only a few minutes from beach and about 5 mins from shops restaurants and bars.

Plussat: The view from our balcony was superb. Kata beach view.

Miinukset: The hotel was over priced for what you get. The hotel was suitably run down and tired due to a large number of rooms and its age. The staff were arrogant and rude which we found to be uncharacteristic of greater Thailand

Plussat: Primarily The excellent location being close to Beach & the Kata Beach shopping & restauarant areas.

Miinukset: While majority of staff, especially in the Restaurant Areas & Room Servicing were very helpful & gave an approriate good level of service, there was some inconsistencey in the way some staff in other areas performed their duties & communicated with guests.

Plussat: Näköala huikean hieno ja sijainti hyvä ajatellen ranta että muita palveluita.Hotelli siisti ja hyvä palvelu.

Miinukset: Hintataso hotellissa kova. Esimerkiksi allasbaarissa virvoitusjuomat kolminkertainen hinta kauppaan verrattuna.

Plussat: location & services

Miinukset: his area is very quite after 10pm.

Plussat: good view to kata beach, cleanness of room, friendly behaviour of staffs

Miinukset:

Plussat: My husband and I celebrated my birthday in Phuket, and the hotel staffs came up with a surprise cake on my birthday. It was the most unforgettable and sweetest memory that we've ever had in the hotel!

Miinukset:

Plussat: Good position at Kata Beach and our room had a beautiful view - also great breakfast provided each morning

Miinukset: It would have been nice to be informed that the minimum amount of stairs you need to climb (starting from the carpark) is 60 - our room required approx 75 stairs plus the use of a lift. There are other rooms at this hotel that require the use of additional stairs!!!!!!! Not for the faint hearted!!!!!!

Plussat: the hotel is very beautiful, very clean, the room are quite big and there's a wunderful view,

Miinukset: i really dont no what i didnt like

Plussat: Hyvä sijainti

Miinukset: Kuluneisuus näkyi Liian ahdas allasalue aurinkotuolit liian tiiviisti

Plussat: Truly awful bathroom. Terrible smells emanating from drains, brown water running from tub and shower, very poor water pressure. Ants in room. Very shabby facilities overall. Food overpriced and mediocre.

Miinukset: The god-awful bathroom.

Plussat: The view from one of the room we booked was fab... overlooking the sea/ beach Breakfast was good The room was specious A big thank to the nurse who attended my mum when she did not feel well Nice idea about the free water in glass bottles

Miinukset: Sunbed policy is not enforced... 80% of sunbeds reserved all day with towels and staff does nothing. One day I had to ask to see the manager to be given all of sudden 3 sunbeds by the pool... very dodgy deal Receptionists not all friendly... Thai people are famous for their friendly approach... but not the front desk staff... they are helpful... but not friendly Safe in the room a pain... Pillows too hard

Plussat: This property is directly on an amazing beach with pristine water, sugar sand and amazing sunsets. The Resort itself is clean and undergoing renovations that will make it better. The breakfast is good and plentiful.

Miinukset: 1. When booking I requested Airport transfer and let the hotel know we were celebrating our 25th wedding anniversary. The transfer was not provided so we had to take the shuttle which made 7 stops and took over two hours. No mention was made of our anniversary... 2. The air conditioning does not work. We tried three rooms and later heard it is a resort-wide issue. The lowest we could get is 24/75. 3. There are fireworks every single night at 10pm and midnight which are impossible to sleep through. Be aware if you book the 5 am sunrise excursion to Phi Phi Island. 4. The resort has zero Thai culture or hospitality. No one smiles, says hello or thank you and upon departure not one person said thank you for coming. The resort caters to a specific clientele so do your research to make sure this is the best fit for you! We would like to commend June at reception and the pool bar manager from Philippines for their kindness and hospitality. They gave us a glimpse of how visitors should be treated. Overall not the experience we expected after hearing how kind and warm Thai people are.

Plussat: Pool was great, location excellent- right on the beach! Rooms were clean and spacious. Staff were friendly and helpful.

Miinukset: Food at the dinner buffet was poor and very expensive for what you were paying for.

Plussat: The beach and the location of the Hotel is excellent. Because it is nature.

Miinukset: There is always smell in the hotel. Because of the location of the kitchen you feel the smeel of the cooking oil 24 hours. The hotel is living in the satandarts of 80s. there is also nothing to the for dust smell in the rooms. Our booking was for 4 nights. we only stay one night then we left the hotel. But if you dont have a child and dont mind about the smells you may prefer.

Plussat: I love this hotel. Prime location, directly on the beach front and in the heart of Kata for shops, bars and restaurants. What more can you ask for!

Miinukset: Internet access is pricey at the hotel, better off using the local internet cafes, or rely on your BlackBerry.

Plussat: The hotel is perfectly located on a beautiful beach which at this time of year has good surf. Our room location beside the pool on the ground for was lovely. Unfortunately the weather in October was pretty awful.

Miinukset: The bathroom in the room was in urgent need of renovation. The reception tried the trick of not being able to find the booking. This is mentioned in other reviews. Make sure you have a print out of the reservation!

Plussat: I liked the service, location, room size.

Miinukset: Our neighboors were noisy, but after complaining to the hotel staff this problem was elluminated. I also think that they should change the water supply taps, because we could hear the noise everytime when someone around turned on the water.

Plussat: Great location, lovely breakfast, nice staff.

Plussat: Swiming pool and the beach front

Miinukset: Disappointed that the hotel has no record of our on-line booking. We had to wait for about 30 minutes not knowing what was going on. Tired, exhausted and thirsty but no offer of drink or an apology. Also during the on-line booking, the payment via VISA Card was made but was told later that there was no deduction made.

Plussat: The way the staff handled my early check out. The staff on the whole were friendly and helpful.

Miinukset: Yes. The room was very noisy (mainly from people in the corridors), the corridors resembled a hospital/prison type establishment - concrete, old fashioned etc. The room was very dingy and had no character, tiled flooring, bathroom was in need of re-furb. The beach was busy, public and you had to pay for sun loungers which the website didn't mention - it sounded like the beach was part of the hotel! It was busy and noisy by the pool.

Plussat: surfing, relaxing by the pool, daytrip to phi phi.

Miinukset:

Plussat: All

Miinukset:

Plussat: The view of the sunset from my balcony..was spectacular...the staff were very helpful an overall a top place to stay...thoroughly enjoyed every moment there..

Miinukset: Nothing to dislike...thouroughly enjoyed my stay and will not hesitate to return...very impressed...

Plussat: hate it！

Miinukset: I booked a seaview room, but first night they give me a pool view room(much cheaper) without my permission, and charge me the same price as seeview room I booked. And tell me it’s not a mistake, it’s a free upgrade, WTF!!!!!!!?????? Upgrade to a worse room? And the soundproofing of the so-called upgrade room is very bad, I can clearly hear the neighbor’s talking, marking me sleep so bad at the first night!!! In total, worst hotel experience ever!!! Worst service ever!!! Liars!

Plussat: Would stay there again it was lovely

Miinukset: Nothing

Plussat: Staff lovely and room - breakfast good variety- gym and nice to have adult pool separate from family pool/ - very pricey and no reduction on my extra 24 nights stay

Miinukset: Air Con a bit loud an no remote to switch off /on if you were in bed

Plussat: Room with spa excellent very clean cleaners tid top job good adult pool till Friday then had kids pool party ini it with very louf music breakfast very good

Miinukset: Very expensive could not even give u a green tea bag st breakfast 5 dollar had to carry on tp get enought water to make a cup of tea in room

Plussat: Ovet hatarria joten äänet ja hyttyset pääsit huoneeseen ja aiheuttivat harmeja.

Miinukset: Pientä pintaremontia huoneet kaipaisivat sekä uuden ulko oven.Sitten netti varauksessa aamupalan hinta oli n.620 pathia ja paikan päällä ostettaessa 300pathia. Onneksi en varannut aamupalaa ennakkoon.

Plussat: Very well maintained with beautiful landscaped surrounding. Very clean hotel.

Plussat: Excellent place for family holidays..the pool was great for 3 generation family. the breakfast banquet was amaxing, The staff were all helpful, friendly and so polite. A Kids club with very engaging staff was a bonus.

Miinukset: Nothing...

Plussat: Could not find fault with anything. Facilities to cater for couples with or without children. The staff are so dedicated to ensuring you enjoy your stay and the choice and quality of good is first class

Plussat: Location, Swiming pools, Gymnasium, Resturants

Miinukset: The newer part is much better than the old building, The travel desk did not meet the expectation and gave wring information.

Plussat: Very friendly staff and beautiful garden

Plussat: Overall impression of the hotel is great. the staffs are very helpfull and the food are good

Plussat: All staff were friendly and helpful. The resort spa was excellent!

Plussat: Good location in the city, many restaurants nearby. Beach was within short walk. Large garden-like court-yard with three pool areas, spa and fitness center.

Miinukset: Our rooms were in the third floor with no elevator, and travelling with two small children and a stroller... The room had previously been a smoking room, and it smelled like smoke. Staff at the reception kept us waiting every time we had any business with them. When we needed something from the housekeeper (more towels etc) we had to ask more than once. The pool aerobics was more like for old ladies, and was the same every single day...

Plussat: Excellent location, walking distance to the beach and close to transportation to other locations. Very friendly staff, especially the bellboys always eager to be of assistance. Nice pool areas and green surroundings. Luxurious and relaxing spa treatments.

Miinukset: Lagoon rooms were a bit worn out.

Plussat: Everything about the hotel. Such a good value as included breakfast. The staff could not do enough for us.Rooms were De Luxe and were large...2 large beds which meant 2 kids plus parents could share the room plus free breakfast for kids.Everything was superb.

Miinukset: Only problem was:-I emailed the hotel 2 nights before we were due to confirm our booking. They replied that they had over booked and would we go to their sister hotelin Kata..We were not happy and panic struck as we were taking our family from Singapore. However I refused to change and they just accepted it and we had 2 lovely rooms on arrival.

Plussat: The staff are very helpfull and sericeminded.

Miinukset: The booking are to complicatet. Breakfast time is to crowded and staff to busy, Coffee machines/boilers in the hotelrooms can`t heat the water up to good coffee. Having guests in the rooms cost extra money that is no good.

Plussat: execllent facilities

Miinukset: not convinent for shopping, no free shuttle service to other place

Plussat: Friendly staff, great breakfast and nice pool.

Miinukset: Bed and pillows were a bit hard.

Plussat: The hotel was excellent, walking distance to the beach, close to amenities like restaurants and shopping areas, and the staff where very helpful with our queries, good value for money. Would definitely stay there again!

Miinukset: There was nothing to criticize about our stay there!

Plussat: Room was nice, mini bar was very well priced! Balcony over-looking the amazing pool on 1st floor. There is also a nice rooftop pool.

Miinukset: The bed was a bit hard and there was no extra padding, so you could feel the crack where two beds had been pushed together. Unfortunately we got food poisoning from the hotel, either from the ice in the cocktails or the chicken nuggets. At first we thought it was a nasty hangover but it lasted for days (my girlfriend is still recovering 5 days later). Staff did allow us a late check out of 2pm so we could rest before our flight home, which was very much appreciated.

Plussat: Alla-alue hyvä, myös katto allas.

Miinukset: Liian kova sänky ja ilmastointi liian äänekäs huoneessa. Muuten mukavuudet hyvät.

Plussat: Room was perfect with access to the pool. Staff were lovely and couldn’t do enough for you particularly Jaxsy on reception and also the restaurant staff. The location was good - only 10 minute walk to a beautiful beach and not far from the main road with all the bars and restaurants (there are a few just near the hotel too and a handy supermarket just over the road). Breakfast is also very good with good coffee!

Miinukset: Nothing

Plussat: staff very friendly, helpful, hotel was clean

Miinukset: choice of breakfast repetitive. Unfortunately we were the only British in the hotel

Plussat: Good location! Shop, motorbike rentals and restaurants within 10-100m. Beach is also within walking distance but hotel is aside from main street so its quiet in the hotel. Clean nice room, lovely balcony (although we didn't have pool view). Great pool where you can play ball but sunbathing area quite small between hotel buildings, so there isn't sun all the time. Alternative is rooftop pool, but there's also not so many sunbeds. We enjoyed our stay!

Miinukset: Very poor breakfast - No cheese, no bacon, no porridge, no boiled eggs. Bathroom facilities were changed only once at our last day (we stayed 8 days)

Plussat: Ihanat ja edulliset (299baht) grillibuffet illat. Tosi hyvä sijainti, ei pitkä matka mihinkään mutta silti rauhallista.

Plussat: Siistit ja modernit huoneet.

Miinukset: Sänky oli liian kova minun makuuni ja ilmastointi oli tosi äänekäs mutta tehokas. Allasalueen kalusteet kuluneita ja osa oli rikki.

Plussat: Nice location, close walk to the beach, the staff were very friendly and helpful. We booked a great boat trip through the hotel which we highly recommend. Great restaurant across the street along with a small shop which was very convenient. The rooms were large, clean, well maintained. The large beds were amazing. The rooftop pool and ground level pool were both great.

Miinukset: The breakfast selection wasn’t the best. The “pork ham” instead of bacon and “chicken hotdog / sausage” weren’t exactly the best. Often took a while for food and drinks to be refilled, even during non busy times. The food was quite expensive when compared to the restaurant and shop across the road. Only other compliant is other hotel guests causing a ton of noise at 1:30am at the pool and guests somehow charging drinks to our room!!

Plussat: Really comfortable bed. Delicious breakfast with international and thai options. Good and quiet area. Really close to one side of Karon beach which wasn't crowded at all. The best restaurant right in front of the hotel. Couple of shops with souvenirs, 7 eleven and motorbike hire next to the hotel. I do recommend.

Plussat: Henkilökunta mukavaa ja ystävällistä. Aamupalalla iso valikoima, vaihtuvuus tosin heikko. Kokonaistyytyväisyys hyvä.

Miinukset: Huonesiivous oli osittain puutteellinen (joskus saimme vain yhden pyyhkeen vaikka pois viety kaksi, joskus käsipyyhkeet jäivät kokonaan saamatta, laseja ei vaihdettu ilman pyyntöä...) Äänieristeitä ei juurikaan ole joten jos naapurihuone on kovaäänistä sakkia kuten meillä, kaikki kuuluu varmasti.

Plussat: Erittäin mukava henkilökunta.Aamiainen vastasi odotuksia.Kävelymatkan päästä rannasta ja muusta hulinasta.Hotellin vierestä löytyy ruokapaikkoja ja kauppoja.Allas alueet oli mukavat ,näköala allas mukaan lukien.

Plussat: Staff is really helpful! Location is perfect - silent at night and close to the beach, only 5 minutes by foot.

Miinukset: The is no Restaurant at the hotel, so you can only order some snacks and pizza to the room. For more you have to go out. WiFi is bad. Really bad.

Plussat: It locates on the hill. Need a little bit of walk to the place but it’s nothing really matters. Because the place is really nice!! My room is on the 7th floor, so I have good view of the sea! Balcony very comfortable as we like smoking and having beer outside. Room is big enough for two! And there is a bathtub in the bathroom!! And the price is really super good for this type of the room! We were there in low season of Phuket. Really worth the price! Everything is good! We will come back!!!

Plussat: Great value for money. As long as you don’t mind the steep hill leading to this hotel you’ll be pretty happy with the location. Very short stroll to the beach.

Miinukset: Breakfast was pretty basic. But that’s about it.

Plussat: Good service Smiling and polite service person Distance to beach fine

Plussat: Room was spacious and very clean. The view was excellent.

Miinukset: The room was not clean and the quilt was very dirty. The room was directly access to the pool, it was very convenient. But there was no sea view, only can see the pool. The hotel located on the hill, needs to walk along a steep hillside to enter the room which was dangerous for the kids and grandparents. There’s no direct elevator reach the room above the fourth floor, it has to change another elevator to go up, which you have to walk a long way. The staff was good, only the man who helped to carry the luggage looked unfriedly to Chinese, but good for European.

Plussat: View around hotel very nice and the pool has colour light under the pool floor.

Miinukset: We have to walk so far to get our room , 2 elevators and walk a while,, i thought this might be unsuitable for the old ppl.

Plussat: Hotel room is good specially the pool access room. I love the room design. The hotel is located in a good place. It is easy to walk to the beach. Breakfast is good. Good for family.

Plussat: Hieno allasalue, siistit ja tilavat huoneet, komeat maisemat useimmista huoneista, ilmainen WLAN koko hotelissa ja nettikoneet respassa. Kaiken kaikkiaan kunnollinen oikea hotelli, tasoltaan paljon parempi kuin useimmat samanhintaiset tai jopa kalliimmat resortit naapurustossa. Minibaarin ja hotellin oman ravintolan hinnat järkitasolla (aivan vieressä oleva ravintola pistää hinnoissa kyllä vielä paremmaksi).

Miinukset: Ei sovi liikuntarajoitteisille.

Plussat: 1) The staff treated all guest equally regardless of the race which some 4/5 star hotel in phuket lack of it such as Holiday Inn in Patong which I have stayed in b4. 2) I really appreciated and thank the maintenance staff/carpark staff that they help me which I hurt myself (toe bleeding seriously) 3) Make an effort to give us room with good view as requested

Miinukset: Improve in their Cleanliness. 1) Feel itchiness after waking up the next day. 2) Chipped Cup w/o replacement 3) Very dirty/staint at Balcony table/chair/room sofa. (As we are not that fussy; can bear with it. But hope that they can make an effort to improve the cleanliness)

Plussat: Location, pool area, views, bathroom, ... everything is ok.

Miinukset: Stairs and ramps. They have elevators and golf cars, but some amount of climbing is unavoidable.

Plussat: great service

Miinukset: poor English...

Plussat: Huoneet olivat näyttäviä ja siistejä. Erityisesti pidimme merinäköalasta joka avautui parvekkeella sijaitsevasta poreammeesta. :) Sijainti on täydellinen, ranta ja Katan keskeiset alueet ovat 100-200metrin päässä hotellista. Keskustan meteli ei kuitenkaan kuulu hotellialueelle.

Miinukset: Henkilökunnan kielitaito välttävä. Yritystä kuitenkin löytyy sitäkin enemmän ja asiat lopulta selviävät. Sijainti on pienehkön mäen päällä, todella vaikeakulkuinen liikuntarajoitteisille ja vanhuksille.

Plussat: aamupala oli loistava ja henkilö-kunta yritti auttaa kaikessa parhaansa mukaan.uima-altaalle pääsi suoraan omalta parvekkelta mikä oli luksusta.

Miinukset: välillä saatiin liikaisia pyyhkeitä siivouksen yhteydessä.kuntosali oli surkea.

Plussat: Hyvä aamiainen.Ystävälliset tarjoilijat.Meille järjestettiin huone alempaa, koska emme jaksaneet enää kiivetä ylös korkealle rinteessä olevaan huoneeseen.

Miinukset: Osa huoneista niin korkealla, ettei sinne jaksanut kulkea jalan ja "golfautokaan" ei aina viitsinyt lähteä viemään, vaikka kuski istui toimettomana autossa. DVD soitin ei toiminut. Luultavasti aasialainen systeemi. Neljä tähteä ehkä tälle hotellille, hieman liikaa.

Plussat: Hotelli sijaitsee noin sadan metrin päässä pääkadulta, joten liikenteen ja ravintoloiden äänet eivät häiritse. Hyvät näkymät Kata Beachille ja kylälle parvekkeelta. Huone oli tosi tilava, iso sänky, iso kylpyhuone ja iso parveke. Lyhyt matka rannalle. Uima-allasnäkymät on jokaisesta huoneesta, vaikka niitä erikseen myytiin.

Plussat: Nothink

Miinukset: We had Jakuzzi room, but jakuzzi is at open balcony. We had pets in room (The ant in bed and more). In room are not tile, there is only cement. The rooms look how building ground. There is no posible parking motorbike. We check out in 5:00 AM and wasnt posible breakfast. This hotel is very bad.

Plussat: Very beautiful hotel, nice and cheap and an amazing pool.

Miinukset: There is no elevator and if you are staying at the top this is an issue, its a very steep incline and leaves yo wrecked.

Plussat: Nice location

Miinukset: Room had a bad odour and had to switch rooms. Horrible wi-fi and they didn’t do much to help.

Plussat: The bed is huge! Location close to the night Market, the fruits market and the fish market. A lot of shops, massage places and restaurants nearby. Welcoming tea and possibility to leave luggage at reception. Towels for the pool everyday. The service was great and personnel very kind and friendly.

Miinukset: Honestly, this was the best accommodation in Phuket.

Plussat: Location , pool, room

Plussat: Clean. brill pools. Not too big.

Miinukset: Not much info gave when check in.No late check out..

Plussat: Room every day super clean. Receptionist really helpful and friendly. Everything!

Miinukset: The aircon was not working properly

Plussat: Hotel staff good nice to see chef peter checking everything regularly

Miinukset: Catering for Russian who are noisey and dont obey pool rules

Plussat: Friendly staff and large room, family mart across the street, close to local food market

Miinukset: Ongoing construction next to the hotel 15 min walking to the beach No shuttle bus to patong

Plussat: Very comfortable and modern room. The bed was huge, lovely view from the balcony.

Miinukset: Check in was late. Showed up at 2pm and our room wasn't ready and no one seemed to care. Alot of other people with children were also waiting for their rooms. Difficulty in getting our deposit back as we lost our ticket slip, even though my signature and identification was also associated with the deposit, they did not want to return it without the slip. Most of the pool is shaded for most of the day so have to get up early to get good seats.

Miinukset: Do not drop toilet paper in the toilet

Plussat: The location was convenient for the beach.

Miinukset: Breakfast was not included. The room smelled damp and musty. It was also quite dark in the room during the day. Not much natural daylight in the room. That made it feel quite gloomy. The facilities were quite basic, fortunately I was only sleeping there.

Plussat: Great location very close to the beach Hotel has a good, well priced restaurant for evening meals

Miinukset: Rooms are a bit dark and a little worn. WiFi was rubbish. Too slow to even check email

Plussat: The hotel is a nice clean building and facilities and nice staff.

Miinukset: The hotel requires payment through a special payment system that does not always allow foreign cards. The hotels amenities were not correct the swimming pool is not a saltwater pool as well as the poolside bar is not stocked but empty except for a menu and telephone. In addition we were asked to pay cash over charging to the room. The space appears to have adjusted for families which is common in that area compared to others.

Plussat: Good location

Miinukset: Restaurant attached to premises

Miinukset: Allasalueen epäpuhtaudet ja huonot ja likaiset tuolit. Huoneessa homeen haju.Respassa rikkinäiset ja kuluneet kalusteet. Yleensä siisteydessä parantamista.

Plussat: Room in 2nd floor is much better

Miinukset: hotel staff is very unflexible and not service oriented; Room in first floor smell damp... try to avoid!

Plussat: the location,close to the sea

Miinukset: the room was next to the housekeeping room and therefore quite noisy during day time.

Plussat: Staff were great, good English, Good 3* and close to beach

Miinukset: Only thing not good was their Internet, hard to log into from a laptop as Windows 7 said it was compromised but you could use the hotels 4 computers

Plussat: Location, a short walk to the beach.

Miinukset: Not good for the rain season, you have to walk outside to get from your room to the reception or the restaurant. Breakfast was poor. A quite annoying tailor inside resort, that you have to pass every time you get out of your room. Bad smell on pool area.

Plussat: buono.

Plussat: hotelli oli kokonaisuutena hyvä kaikki perusjutut löytyy ,sijainti huippu,lähellä rantaa ja katan keskustaa ,suosittelen

Plussat: Hotel is very central to everything. Restaurant is great, great staff!!

Miinukset: House cleaning was very ordinary. Pool bar meant to open at midday, never opened until at least 1pm. Pool area too small, too many noisy kids with very little control. Hotel staff did not monitor this area and therefore was a bit hard to relax in peace and quiet.

Plussat: isot huoneet, mukava henkilökunta, lyhyt matka rannalle

Miinukset: kapea tontti, joten osa huoneista pidemmän kävelymatkan päässä(200m), allasosasto suht pieni, tontin muodon takia huonot näkymät suurimmalta osalta parvekkeista

Plussat: Hyvä ruoka, sijainti hyvä. Henkilökunta OK, siivoojia piti hieman patistella. Huoneet tilavia, ilmastointi hieman meluisa. Allasosato aika pieni, tuoleja ei mahdu riittävästi kaikaille halukkaille.

Miinukset: WLAN-verkko ei toimi kuin pienellä alueella respan luona.

Plussat: Hotelli on erittäin hyvällä paikalla,biitsi ja palvelut lähellä,silti rauhallinen,sopuhintainen ja kaikki tarvittava löytyy. Huoneet ovat sopivankokoisia,henkilökunta ystävällistä, allasalue kotoisa ja ravintolan ruoka maittavaa.

Miinukset: Vuode oli erittäin kova,mutta parani lisäpehmuketta pyydettäessä. Internet- yhteys hankala - 100:n bth:n kortti oli käytettävissä 2 tuntia kahden päivän aikana. Yhteyden aukaisu joskus hankalaa eikä aina itse muistanut tuota kahden päivän sääntöä.

Plussat: Great location 3 minutes from beach,friendly staff, large rooms, good food, value for money, free parking 4 star value.We will certainly return.

Miinukset: There was nothing we did not like

Plussat: Good value for money. Pool small but really cool

Miinukset: There was a smell of moisture coming out of the bed cover. Asked to have it changed but wasn't possible.

Plussat: Huge Suite, nice decor, great pool, good breakfast, friendly staff.

Miinukset: Building could use some maintenance/update.

Miinukset: Yövyimme 5 yötä. Tulopäivänä ja seuraava päivä myös osittain allasosasto oli pois käytöstä huoltotöiden vuoksi

Plussat: Kohtelijaisuus

Miinukset: Ei ollut

Plussat: We upgraded from a Pool Access room to the Villa and WOW so impressive. The room size is over 250m2 which is 5 times bigger than a normal room.The outdoor pool was a great size and lots of afternoon sun.Very enjoyable stay in the villa.

Miinukset: The breakfast is a bit bland. They do a regular bus service to Kata beach every hour but sometimes the question in the morning mean a wait so they need a bigger bus. Some parts of the place are looking a bit tired and needs updating but great value for money.

Plussat: Good location rooms feel new while having a Thai feels not westernised

Plussat: The room was clean, we had two bottles of water everyday. The pool was very nice, but with not so many sunbeds. The staff from the reception was ok and tried to help us with everything we needed. It was nice that they had every hour transport to the beach. I liked that there was a man at the breakefast who cooked eggs and omlette for you. The location was close to many places to eat, massage, souvenirs etc

Miinukset: The location was super far from the beach, about 15 minutes walking. The breakfast was almost the same everyday and not so tasty. I do not reccomend the hotel’s reataurant. We had an unpleaseant experience there. We have ordered two salads. On of them has the ingredients not so well divided, it was 90% salad and only one tomato, two crutons etc. The second salad was broght with the dressing, although we have requested it without it. They have changed it immediatly, but the brought a salad not so pretty that the other one and with some ingredients missing.. bad experience at the restaurant. Overall the hotel was good value for money.

Plussat: Nice hotel with big swimming pool. Clean and spacious room. Reach breakfast. Transfer to the beach every hour.

Plussat: Kuvista internetissä ja sijainnista. Perus siisti huone.

Miinukset: Hiljainen, uima-allas todella likainene ja aamupala todella huono.

Plussat: Room very spacious, bed big and comfortable. View from balcony was good. Breakfast had options and i liked it. Pool was big enough to enjoy your daily swim

Miinukset: Furniture was worn out (i personally dont care too much but was noticable). Worst thing about the room was shower. Mold was noticable , light smell inside , some mosquitos were parked there (might be from previous guests or cleaning ladies leaving balcony open).

Plussat: Nothing was good at Alpina Phuket Nalina Resort! I think this hotel should be 3 star not 5 stars as stated. Its not worth being 5 star! It ruined the last 2 nights of my perfect vacation.

Miinukset: The rooms were very dirty and not maintained properly, I was staying at the Grand Suite and found lots of ants and spiders and the room was full of spider webs! The breakfast was very poor and the restaurant was very bad. Staff were not freindly at all, except the singers at the bar and one of the guys who works in the restaurant. Spa was very bad and massage rooms were filled with insects. Wi fi services are exteremly bad and the connection was very poor, i complained to reception but they never fixed it for me. Jacuzzi was not working in my room and no hot water for jacuzzi. I asked reception to clean my bathroom from insects they said they will do so in the morning, which they never did!

Plussat: Centrally located in a beautiful part of the world. Adjoining rooms for kids enabled us to effectively have one large family room. Whilst just off-season, the competitive room rates made two rooms easier to budget for.

Miinukset: Breakfast was of poor standard, and one of the hotel's restaurants was closed as off-season. Bathrooms badly designed a prone to leakage from above.

Plussat: Staff were very helpful and extremely friendly. Hotel and surrounds were beautiful and well maintained.

Miinukset: Bed was a little too hard for my liking.

Plussat: relaxing,quiet,friendly,clean,partly private and beautiful

Miinukset: i cannot say,my expectations were met.

Plussat: The swim out from our room was a real bonus and we used it a lot. No need to go to main resort pool.Last week of low season so resort was very quiet as all the Europeans had not yet arrived. It was very peaceful but food choices in hotel were limited due to seasonal closure.

Plussat:

Miinukset: the key do not work on the last day morning.even after i when to receiption to fix it ! have run up and down few time ,the staff not apologetic at all, like nothing happen.

Plussat: Erittäin kiva puutarha ja allasalue, hyvä aamupala

Miinukset: Maksoin hotellin allasalueen ruokailuja käteisellä ensimmäisinä päivinä ja jouduin maksamaan ne uudestaan uloslähtiessä. Myös taksimatkoja yritettiin uudelleen veloittaa. Kannattaa maksaa joko kaikki käteisellä tai laittaa kaikki piikkiin, niin välttyy tuplaveloituksilta.

Plussat: Hyvä hotelli rauhallisella paikalla, mukava henkilökunta ja palvelu toimii.Lyhyt kävelymatka rannalle tai vaihtoehtoisesti tuk tukin saat suoraan hotellin edestä. Runsas aamiainen ja kaikkea löytyy, kokki paistaa erilaisia munakkaita ja hedelmiä runsas valikoima. Suosittelen huoneistoa josta pääsee suoraan uima-altaalle.

Miinukset: Hieronta suhteessa kallista verrattuna kadunvarsipaikkoihin.

Plussat: Kateva kuljetus omalle ranta-alueelle. Erittäin ystävällinen henkilökunta. Hieno puutarha.

Plussat: The staff were really friendly and the pool access room was excellent. Very enjoyable

Miinukset:

Plussat: The rooms were very nice and big, the pool was lovely and the service great.

Miinukset: The hotel was a little far from the beach and the free service could've been more regular.

Plussat: very helpful staff, large rooms, plenty of local amenities, good value for money, staff speaks good English, good spa services

Miinukset: bar slightly overpriced

Plussat: Very good location!

Miinukset: Too expensive for what it is.

Plussat: Very comfortable bed. Clean room and friendly staff. 2 minutes walk it's a amazing long bech

Plussat: Beach Towels and beach mat provided.

Plussat: Aamupala oli hyvä! Allasalue varjoinen

Plussat: Walking short distance to the beach. And surrounding shop’s

Plussat: All staff is very friendly, after check out at 12 I could also use the towel and pool. There is shower room for the guests after check out time)

Miinukset: The hotel don't have opportunity to make additional payment for 12 hours/half a day (only for +24 hours), but I needed to stay additionally +6 hours (was ready to pay for +12 hours), the request was send before 2 month of arriving time. It's very hot to spent aggressive sun time w/o conditioner (

Plussat: I have booked 2 rooms for 8 nights (total 16 room nights) but we left after 3 days because the cleaning of the hotel was really bad. Imagine that the back of the entrance door of my room was having a layer of dust that I have left the mark of my hand. The elevator has a flyer with all the precautions to take for the Corona Virus but the same elevator was filthy. The floor carpet was disgusting. The gym had not even a multipurpose cleaner to clean the machines and not even a cloth or some paper to wipe them. There was just an hand- sanitizer; no towel to use during the training and the dustbin was full of towels and paper used the days before (mixed together) and not cleared since days. The breakfast restaurant ... better not to talk about it. We took breakfast only once than we decided to take breakfast somewhere else. The pictures of this hotel look amazing but it is not what you see when you stay there. They only provide for one room key and if you want a second one you need to pay. Once I went back to the hotel and since my husband who was not with me at that moment has kept the key and the money, I could not enter in the room. A receptionist has offered me to open the door and left but then once in the room I have realized that with no card in the slot there was not electricity (including AC) . Ridiculous!!! The pool is very small with only few sunbeds since there is no space and most of the day the area in the shadow. The staff was very nice. A big help was given from the Asst. FO manager but most of the things were out of her control. In a such bad period with the COVID19 spreading all around the word the hotels should upgrade their cleaning standards.

Miinukset: Staff at the reception was nice

Plussat: Is close to everything: shops,restaurants,beach.

Miinukset: The staff speaks a bad English (on a scale from 0-10 i would say a 4). THEY DON’T ACCEPT AMERICAN EXPRESS. I payed with another card and been charge 40£ on top.

Plussat: The location was very good.... close to the beach, restaurants and food markets. The breakfast was extensive and great. The staff at the hotel and restaurant were lovely.

Miinukset: The television signal was very bad. The sun loungers were limited (about 10No.) and only half the pool had sun.

Miinukset: Surkea uima-allas ja uima-allas alue

Plussat: location

Miinukset: noisy

Plussat: the location is very strategic. near the beach, calm. not as noisy as pathong beach.

Miinukset: i really have a complaints about the cleanliness of the hotel. i've stayed there for 3 days and for 3 days, my room was not mopped. the floor is sticky and dusty. the toilets stinks... please do care bout the cleanliness of the room. thank you very much

Plussat: Sugar Palm Resort is in an excellent location for Kata beach and close to Kata Noi beach. It is a modern hotel with small swimming pool and spa..Good value choice in Kata

Miinukset: Breakfast room open and therefore not air conditioned. Excellent food choice for breakfast but environment could be improved

Plussat: Sugar Palm resort was one of the best hotels during our 10 day trip between many cities. If looking for a calm place far from Patong's busy and loud life this is the place to go. Nice beach just a block from the hotel, great restaurants all around and very friendly staff willing to help you.

Plussat: Very central location, ideal for beach and for city centre. Easy access for visitors. Really good restaurant

Miinukset: Toomany mosquitoes - perhaps should spray insecticide more often

Plussat: henkilökunta oli loistavan ystävällistä ja palvelualtista. mukava uima-allasalue.

Miinukset: kylpyhuoneiden siisteydessä olisi voinut olla parantamisen varaa.

Plussat: Comfortable hotel.

Miinukset: Old frntures and small buffe for breakfast .

Plussat: Location was great - staying at Kata Beach was heaps better than Patong.

Miinukset:

Plussat: We loved the spa amenities. The massages and scrubs we excellent and the staff was very gracious. Also, the hotel was in a great location on Kata beach.

Miinukset: The bed was very uncomfortable and our hotel room was not clean and often smelled of urine and mold.

Plussat: The location, 5 minutes from the beach, shopping and restaurant around. The pool was nice.

Miinukset:

Plussat: -Kata beach is accross the road, and it is a nice beach -Excellent location, many stores and restaurants -Spacious and nicely decorated rooms and bathrooms -Free internet access and DVD movies to borrow

Miinukset: The travel agency of the hotel overcharges! Go outsite to compare proces and bargain!

Plussat: Staff was amazing!! so helpful.

Miinukset: The toilet flush would not work properly

Plussat: Big, clean room. Fast internet. Good breakfast. Swimming pool.

Plussat: Location

Miinukset: Cleaning could be better

Plussat: Rooms

Miinukset: Rude waitress behind bar

Plussat: All of it, it's situated in a good spot, the hotel is clean and quiet, the staff can't do enough for you, it's been an amazing stay.

Miinukset: Nothing

Plussat: Sijainti oli ihan Katan keskustaa. Henkilökunta ystävällistä.

Miinukset: Huoneessa tullessamme ei tullut vettä eikä puhelin ei toiminut. Saivat korjattua mutta WCkin oli korjattava. Tämän hoidimme jo itse. Kassakaapissa myös ongela kun oma koodi toimii vain suljettaessa mutta ei avatessa, silloin toimi heidän 1234 koodinsa,?! Vähän enemmän aurinkotuoleja voisi olla.

Plussat: Toista kertaa majoituin kyseisessä hotellissa. Henkilökunta erittäin ystävällistä ja avuliasta. Huoneet isot ja siistit. Sijainti mielestäni loistava, keskeisellä paikalla mutta melua ei huoneisiin juurikaan kuulu.

Plussat: This was our 2. stay and we liked everything at this wonderful hotel. Staff is so nice doing everything they can for you breakfast is very good and rooms are lovely. We are already looking forward to our 3. stay .Book here and you will not be disappointed. Def. the best hotel on Kata beach.

Miinukset: Noting to dislike

Plussat: Lovely layout at the room - separated shower facility and bath tab without no wall. Good for couple. Location and surrounding were also great. Kata beach was the perfect for us; not too much bustling like Patong Beach but also not too much quiiet like Karon Beach. If you would wish tranquil atomosphere, we highly recommend to stay at Kata beach, and the Tropical Kata Resort is one of the best hotel with your budget. THe width of the balcony is our favorite. Nice!

Miinukset: You might not to be able to communicate with staff in English especially on the phone. Even they would understand the language, they are too premature to know how you wish them to implement your requeuest. It's a country side, don't expect too much, and make yourself to feel exotic, then!

Plussat: Nothing. The hotel staff didnt have any clue how to handle customers. Nobody understands basic english and we had to struggle a lot to just order a set of plate and a fork.

Miinukset: Their terms and conditions about not taking childrens less than 12 years is not explicit and we booked it thinking that children less than 12 yrs stay free. They moved to another hotel owned by them and that was pathitic. On the day of check-in (14th November) they did not even have electricity for the whole evening, with ofcourse no power backup. The hotel was stinking and staff was not willing to listen to us for any request. There was no hotel manager on duty as she went off at 6 and staff was in a shabby condition too, without any knowledge and understanding of hospitality. They should actually shut down their hotel or sell it to a professional hotel chain.

Plussat: Room was very nice.

Miinukset: Advertised that they had fitness room - this was not true. Breakfast was terrible, internet expensive. Room was very nice although they do not have mirrors in the bathroom.?

Plussat: Lovely pool area and very clean pool. super good breakfast with eggs if desired. Friendly staff. Very clean in public areas. The hotel is within walking distance to many restaurants. No children or noise from the pool because it is not an ideal family hotel.

Miinukset: Missing cheese on breakfast buffet. Many mosquitoes in the Internet room. The same musician playing every night. He can not play or sing and have the same repertoire every night.

Miinukset: The limited knowledge of the reception staff of the English language, frequently leads to confusion and misunderstandings!!!

Plussat: Value for money.

Miinukset: Better lighting in room needed. No mirror in the bathroom, only wall mirror with no light above. Shouldn't charge for internet, it is a thing of the past and is now provided in most hotels for free.

Plussat: Erittäin hyvä hinta-laatu-suhde. Uusi, siisti ja upeasti sisustettu hotelli. Henkilökunta mitä kohteliainta ja iloisinta. Todella hieno uima-allasalue ja hyvä buffet-aamiainen. Voin suositella kaikille, myös lapsiperheille.

Miinukset: Ehkäpä hieman laiska house-keeping. Ehkä olisi pitänyt tipittää enemmän ? :)

Plussat: Hotellin sijainti on erinomainen. Palvelut ovat lähellä, samoin ranta, mutta yöelämä jää riittävän kauas. Henkilökunta on osaavaa ja eriitäin miellyttävää. Huoneet ja parvekkeet ovat tilavat ja aika uudenaikaisesti varustetut. Uima-allas on pitkä ja sopii jopa kuntoiluun.

Miinukset: Uima-allasalueelle tunkeutuu jostakun viemärin hajuja, jotka aika-ajoin pilaavat tunnelman.

Plussat: Erittäin siistit huoneet. Mukava allasosasto.

Plussat: Very nice hotel, everything perfectly clean. Very pleasant staff. Amazing bathroom. Good location. EXCELENT *****Hotel perfecto, todo muy limpio y muy amables. Increible baño. Bien localizado

Miinukset: I've had better breakfast, but sitll quite good.

Plussat: The room with poolview. The pool was next to the pool. You could swim from your terrace.

Miinukset:

Plussat: Small and nice hotel in Kata Beach. Near to the beach and to shopping. Big rooms with shower and bathtub. Cleaned very nicely every day. Nothing really special but to our satisfaction anyway.

Miinukset: The breakfast was not the best in the beginning. Probably cause it was low season. Anyway it got better and better during our 2 week stay (probably as more and more people came). Was still missing basics like cheese and ham for the bread. The gym wasn't very good in my opinion. 4 machines which were not very good. One was broken.