Heaven Restaurant & Boutique Hotel

I stayed at the Heaven for 1 night, then upgraded (for a lot of $$) to the very luxurious Retreat for 2 nights next door (same owners?) Plus for the Heaven: amazingly friendly staff, truly fantastic breakfast (even better than the Retreat below). Plus for the Retreat: a true boutique hotel, with great eye for detail (e.g. superb amenities), great staff, fantastic rooms and service, gorgeous heated swimming pool, and great extras (which is logic in view of the very, very steep price): a free cocktail, ..

Negative for the Heaven: I am sorry, but rooms are just unmanageably small. The room I stayed in was a double bed with literally 30-50 cm around it of room space all around? One can just not move in these rooms. I was with a small child and needed to move out. Maybe they have bigger rooms I should have booked? Negative for the Retreat: I would give this one a perfect score, but alas....they have only 6 lounge beds, which were all (but 1) taken up by backpackers and young NGO kids and their boy/girlfriends, drinking beers, frolicking about and listening to their own gangsta rap. Loud. For all to hear. The whole afternoon. I am flabbergasted why a hotel who charges 300+ USD/night would want to jeopardize a private pool for outsiders over income from a couple of beers.... Me and my son were forced to sit in the sun the whole afternoon on kitchen chairs, whereas another resident couple had to sit on the waterpump for the whole afternoon. Throughout the early evening and mornings, they also allow other people to come in and use the swimming pool. NOT DONE! I sincerely hope this is a beginner's mistake, and may give this hotel a chance again?

The hotel is in a great location, with a great breakfast and friendly, helpful staff.

We stayed on two separate nights. The downstairs rooms in the Villa are very small, dark and tired. The bigger rooms upstairs were much nicer. The hotel is split between two sites so you have to walk up the road to get to the restaurants and pool.

Everyone was very helpful and willing to work hard for me. People took a genuine interest in what I was up to. The location made it a good base for going most places. There was a large lobby with sofas and tables which was good for work.

The food in the restaurant was westernised and so-so I much preferred the hearty Rwandan fare in the rest of Kigali. The room was a bit tight on space. A bit expensive for what it is.