|Etäisyys keskustaan||2,8 km|
alk. 131 €
alk. 91 €
alk. 135 €
alk. 158 €
Näytä arvostelut, jotka mainitsevat
Ongelmat ratkotttiin ja huomioitiin asiakkaan tarpeet!
The staff were lovely and there is an obvious atmosphere of them trying to please. The room is spacious.
Whilst great staff go a long way towards a pleasant stay, they are not all that is required. The property is over rated and does not deserve such a high rating. Where do I start? Our room was directly off a lobby containing couches and a tea/coffee station. We had a very disrupted night’s sleep when other guests decided to socialise loudly until the small hours in this area and then when they went to their rooms, we discovered there is no soundproofing between rooms. Why not restrict hours this lounge area can be used? Our safe was locked on arrival and we were inconvenienced when a master key had to be located to open it. Why was this not checked by housekeeping prior to our arrival? We could not operate the tv and needed a receptionist who had to call another person to obtain instructions to get a channel. Why not include written instructions to avoid this? Our aircon remote had a dead battery. Why isn’t this checked? Our safe battery died during our two night stay requiring the key again. This took over two hours and several requests despite being unable to access our money and belongings. The shower needs a revamp. It has mouldy black grout and silicone and is gross. The pool area is just awful. The loungers are old and faded and the entire area is not a pleasant space. Not worth walking 300 metres uphill on the road (There is no footpath) to use it. The restaurant for breakfast had a lovely ambience but the food was mediocre- I’m not sure when eggs benedict became scambled? The worst part was the error in billing upon checkout. We had been “accidentally” charged for complimentary items and had to ask for this to be corrected. This is not something a high rated property does. I wouldn’t stay again and do not recommend this hotel.
The unique touches to the rooms - use of local African textiles, a little comfortably equipped balcony, bottles of locally purified drinking water, etc. - made the place stand out among its peers. The Heaven restaurant was worth a trip on its own. The staff was genuinely helpful and friendly. And I do recommend Josh Ruxin's book, 'A Thousand Hills to Heaven' describing the story of the place - and Rwanda's restoration and rise - with a lot of empathy and passion.
I missed more savoury options for breakfast - it was mostly on the sweet side (fruit, sweet breads and cakes), with omelette the only non-sweet alternative. Their homemade jams were ridiculously good though - wish one could buy them to take home!
The breakfast menu is great, through monotonous. They could use some changes in the menu. Maybe rotate different foods.
The food. A lot of western influence in their cuisine. This did not go well with my palate and inkling towards local Rwandan Cuisine.
Great food as always.
Heaven Restaurant & Boutique Hotel sijaitsee keskustassa, ja Union Trade Center 1 minuutin ajomatkan päässä ja Kigalin kokouskeskus 9 minuutin ajomatkan päässä. Käytössäsi on kuivapesula-/pesulapalvelut, ympäri vuorokauden auki oleva vastaanotto ja kielitaitoinen henkilökunta. Tämä hotelli tarjoaa asiakkailleen 46 neliömetriä kokoustiloja, joihin kuuluu kokouskeskus. Käytössäsi on lentokenttäkuljetukset (saatavilla ympäri vuorokauden). Jos saavut autolla, voit pysäköidä helposti, sillä ilmainen pysäköinti kuuluu myös palveluihin.
Perustuu 208 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
- Kigali Genocide Memorial Centre 1,8 km
- Old Parliament 3,7 km
- Stade Amahoro 5,4 km
- Akagera National Park 66,8 km
|Kigali Intl||7,9 km|