Kigali hotellia

Plussat: Staff need to change their attitude.

Miinukset: Hotel is good especially the location

Plussat: The rooms were very spacious. We also got upgraded to a presidential suite

Miinukset: Nothing

Plussat: Large well furnished rooms. Get poolside. Excellent service. Sometimes too attentive. Well equipped gym, spa, and business center. Superb breakfast. Good and varied menu for other meals.

Miinukset: Staff sometimes too attentive and rather strict and Curt about rule of no coffee service in lobby. No city maps available.

Plussat: Brilliant place within 3 minutes walk of my meeting venue. Will highly recommend

Miinukset: Nothing

Plussat: We liked everything! The rooms were spacious, clean, and well-appointed; the complementary breakfast was excellent and included a wide range of hot and cold foods; the gym was a good size and had a wide variety of equipment; and the service was top notch.

Miinukset: Nothing we can think of.

Plussat: Good service. Good food - great quality with lots of options and variety.

Plussat: Everything

Miinukset: Exchange rate

Plussat: The hotel is comfortable and in a good location

Miinukset: The cost is high for the value. Some of the staff is better than others in terms of service

Plussat: Kigali Serena Staff was very courteous, soft speaking and Pro Active. The Buffet in the Hotel was very sumptous. Actually gained in a couple of kilos on my return back to Dubai. The Hotel Security was Awesome. Feel comfortable to stay in the Hotel, Knowing that we (as tourists) are in safe hands. The Hotel Room was clean with nice fresh towels laid. The Hotel Rooms were also very spacious.

Miinukset: Nothing to Complain.

Plussat: Staff were excellent and helpful. Committed and ready to fo extra mile to accomodate expectations.

Plussat: Very Nice enviroment and location. The staff was great. Clean and lovely hotel. Good breakfast!

Miinukset: The beds could have Been a bit softer.

Plussat: The warm hospitality of the staff, a family atmosphere. Every employee is trying to help you. The room service were very quick. I loved their expresso macchiato, it was one of the best I had. On the whole I would recommend this hotel to anyone visiting Kigali

Miinukset: It would have been better to have more restaurants. because the roof restaurant ws sometimes noisy because of loud music and band specially during the week end.

Plussat: = a little bit far from the crowded streets which have malls = friendly staff the visitors relations desk, receptionists to the kitchen staff. = restaurant was ok have variety choice for breakfast. = very clean

Miinukset: = no bidet sprayers in toilets Otherwise everything was excellent.

Plussat: The room was amazing and the view was to die for especially at night. Location was perfect, right across from the famous Hotel des mille collines.

Miinukset: The food was really the only disappointing thing but I'd still pick this hotel and eat out

Plussat: Extraordinary staff!! Great rooftop view. Extremely comfortable room. Fast wi fi

Plussat: Great room, very well designed.

Miinukset: Breakfast until 10 only and not the biggest selection.

Plussat: Nice room and lovely bathroom

Miinukset: Service is too slow room service takes over an hour. Food looks great but taste is average, seems chefs are experts at dressing the food but doesn’t taste even close to as good as it looks

Plussat: View from the room stunning. Great rooftop terrace.

Miinukset: There was no attention to detail , we asked for a late checkout but our keys deactivated at the normal time. We booked a night for later in the month but it wasn’t in the system the next day.... Food isn’t incredible, but bland but good choice at breakfast.

Plussat: Roof top restaurant, perfect roomservice, respect for privacy

Miinukset: Gym to little and full of bad outside air. If one person can help, why 4? High transfer rates for taxi vice versa, not necessary.

Plussat: Everything!!!

Miinukset: Nothing!!!

Plussat: Roof top pool was great. Location and view great. Rooms nice. Very nice hotel. Very modern.

Miinukset: Took a long time to get hot water in the bathroom.

Plussat: The staff sang a surprise birthday song for my husband. Was incredibly thoughtful and lovely of them! Beyond that the stay was great and the view from the room balcony was phenomenal. Location is very central with taxis just right outside the hotel.

Miinukset: Loved the fresh juices for breakfast but the hot food wasn’t always appetizing. Good selection of pastries though

Plussat: Nice rooms

Miinukset: Everything fine

Plussat: Furniture was new (seemed like it was Ikea furniture) and clean Beds were comfortable Staff was helpful Flatscreen TV Working internet great water pressure and hot shower great breakfast, including a coffee machine that made cappucinos

Miinukset: i wish it had a restaurant to order food for dinner

Plussat: The property is clean and I located in a convenient location.

Miinukset: Nothing

Plussat: Location

Miinukset: The staff were amazing!

Plussat: Location, calmness.

Miinukset: Wonderful hotel. Staff were amazing

Plussat: Excellent hotel very helpful and professional staff. Rooms were bright and very clean and food and dining area also excellent. I stayed here with a group on and off over a few weeks while travelling in Rwanda and it was an excellent base

Miinukset: Nil

Plussat: The people first and then the proximity and the restaurant are lovely.

Miinukset: Nothing

Plussat: Very good value for money, clean and spacious rooms and reasonably priced food. Staff were very friendly and respectable.

Miinukset: The lighting in the room and the bathroom needs improvement. It was very dark and the two bed lamps didn't work. Also, there should be some kind of shelves or a bigger table than what is there. It can get a bit noisy during the day due to traffic from the nearby street, but very quite during the night.

Plussat: Good area central but quiet. The breakfast was perfect, lots of fresh fruit, delicious juices and crispy croissants. It is also nice to stay in a hotel with helpful and flexible staff. Nothing was a problem. Thouroughly enjoyed my stay!

Miinukset: Possibly some more English television channels, but this is a minor issue.

Plussat: Great staff, great breakfast, good location

Plussat: the decor and breakfast

Miinukset: all was fine

Miinukset: I had made a mistake with booking the room but instead of telling me and looking to put it right they just took the most money that they could and cost me an extra room night - bad customer service I will not stay there again

Plussat: The staff, the ambience, the vibe

Miinukset: Everything was good

Plussat: Very comfortable, nice grounds. Excellent breakfast. Many rooms have good views.

Miinukset: Annoying “Muzak” in many spaces. I moved to a different table for dinner because the repetition of elevator/type music was driving me crazy. Food is good but not great; very “safe” and unexciting (except breakfast). Room balconies need chairs!!!

Plussat: Very friendly staff. Food was excellent

Miinukset: Not enough sockets in the room

Plussat: good breakfast

Plussat: This is a very old styled 4 star hotel and everything is classic. The staff are truly attentive and warm. They solved every problem I proposed.

Miinukset: As I said, it is old styled so the facility may need to updated. However, I felt comfortable with this. By the way, breakfast of course did not cater for my Chinese stomach so for Chinese tourists please do not expect too much from it.

Plussat: Breakfast and cleanliness.

Miinukset: Miscommunication and overcharged services. I booked a single room only to be charged a double room and when I tried to negotiate staff were passive aggressive.

Plussat: The view was stunning. The service was friendly

Miinukset: The service was sometimes slow.

Plussat: Freshness, variety of food offered. The staff att breakfast very friendly.

Plussat: The willingness to offer a honeymoon treat at no extra cost. The view was also awesome

Miinukset: The breakfast meat varieties

Plussat: The unique touches to the rooms - use of local African textiles, a little comfortably equipped balcony, bottles of locally purified drinking water, etc. - made the place stand out among its peers. The Heaven restaurant was worth a trip on its own. The staff was genuinely helpful and friendly. And I do recommend Josh Ruxin's book, 'A Thousand Hills to Heaven' describing the story of the place - and Rwanda's restoration and rise - with a lot of empathy and passion.

Miinukset: I missed more savoury options for breakfast - it was mostly on the sweet side (fruit, sweet breads and cakes), with omelette the only non-sweet alternative. Their homemade jams were ridiculously good though - wish one could buy them to take home!

Plussat: Everyone was very helpful and willing to work hard for me. People took a genuine interest in what I was up to. The location made it a good base for going most places. There was a large lobby with sofas and tables which was good for work.

Miinukset: The food in the restaurant was westernised and so-so I much preferred the hearty Rwandan fare in the rest of Kigali. The room was a bit tight on space. A bit expensive for what it is.

Plussat: The staff was very helpful and always catered to what I wanted. The room was very large and clean and had all the amenities I was hoping for. I would recommend it to anyone I know who's traveling to Kigali. Excellent little gym!

Miinukset: The restaurant was a bit overpriced and it was definitely catered to 'white people visiting Africa for the first time'. There are a lot of activities provided which is great but it's also a little on the expensive side. For instance, instead of eating at their restaurant every night (the food WAS delicious) I walked a block over to the Indian restaurant and ate for much cheaper.

Plussat: This place gave us a wonderful last stay on our trip. The rooms was exquisite and the breakfast amazing! Both restaurants, the modern African „Heaven“ as well as the international one „Fusion“ were delicious. More than anything though, we enjoyed and appreciated the staff which was accommodating, helpful and generous more than ever! In particular we want to thank Christian for being so thoughtful with our late night flight problem! We would have loved to stay longer.

Miinukset: There is nothing we disliked!

Plussat: The staff were lovely and there is an obvious atmosphere of them trying to please. The room is spacious.

Miinukset: Whilst great staff go a long way towards a pleasant stay, they are not all that is required. The property is over rated and does not deserve such a high rating. Where do I start? Our room was directly off a lobby containing couches and a tea/coffee station. We had a very disrupted night’s sleep when other guests decided to socialise loudly until the small hours in this area and then when they went to their rooms, we discovered there is no soundproofing between rooms. Why not restrict hours this lounge area can be used? Our safe was locked on arrival and we were inconvenienced when a master key had to be located to open it. Why was this not checked by housekeeping prior to our arrival? We could not operate the tv and needed a receptionist who had to call another person to obtain instructions to get a channel. Why not include written instructions to avoid this? Our aircon remote had a dead battery. Why isn’t this checked? Our safe battery died during our two night stay requiring the key again. This took over two hours and several requests despite being unable to access our money and belongings. The shower needs a revamp. It has mouldy black grout and silicone and is gross. The pool area is just awful. The loungers are old and faded and the entire area is not a pleasant space. Not worth walking 300 metres uphill on the road (There is no footpath) to use it. The restaurant for breakfast had a lovely ambience but the food was mediocre- I’m not sure when eggs benedict became scambled? The worst part was the error in billing upon checkout. We had been “accidentally” charged for complimentary items and had to ask for this to be corrected. This is not something a high rated property does. I wouldn’t stay again and do not recommend this hotel.

Plussat: The hotel is in a great location, with a great breakfast and friendly, helpful staff.

Miinukset: We stayed on two separate nights. The downstairs rooms in the Villa are very small, dark and tired. The bigger rooms upstairs were much nicer. The hotel is split between two sites so you have to walk up the road to get to the restaurants and pool.

Plussat: I stayed at the Heaven for 1 night, then upgraded (for a lot of $$) to the very luxurious Retreat for 2 nights next door (same owners?) Plus for the Heaven: amazingly friendly staff, truly fantastic breakfast (even better than the Retreat below). Plus for the Retreat: a true boutique hotel, with great eye for detail (e.g. superb amenities), great staff, fantastic rooms and service, gorgeous heated swimming pool, and great extras (which is logic in view of the very, very steep price): a free cocktail, ..

Miinukset: Negative for the Heaven: I am sorry, but rooms are just unmanageably small. The room I stayed in was a double bed with literally 30-50 cm around it of room space all around? One can just not move in these rooms. I was with a small child and needed to move out. Maybe they have bigger rooms I should have booked? Negative for the Retreat: I would give this one a perfect score, but alas....they have only 6 lounge beds, which were all (but 1) taken up by backpackers and young NGO kids and their boy/girlfriends, drinking beers, frolicking about and listening to their own gangsta rap. Loud. For all to hear. The whole afternoon. I am flabbergasted why a hotel who charges 300+ USD/night would want to jeopardize a private pool for outsiders over income from a couple of beers.... Me and my son were forced to sit in the sun the whole afternoon on kitchen chairs, whereas another resident couple had to sit on the waterpump for the whole afternoon. Throughout the early evening and mornings, they also allow other people to come in and use the swimming pool. NOT DONE! I sincerely hope this is a beginner's mistake, and may give this hotel a chance again?

Plussat: Food was great.

Miinukset: Absolutely nothing

Plussat: The breakfast menu is great, through monotonous. They could use some changes in the menu. Maybe rotate different foods.

Miinukset: The food. A lot of western influence in their cuisine. This did not go well with my palate and inkling towards local Rwandan Cuisine.

Plussat: Ongelmat ratkotttiin ja huomioitiin asiakkaan tarpeet!

Plussat: Great food as always.

Plussat: I picked the place because of AC and because I new Alois (an old friend). The stuff did a real good service. Starting with the shuttle service.

Miinukset: The location is not good. Dirt road, poor neighborhood. No elevator, lack of room in the reception area, cheap and very poor floor plan.

Plussat: Clean room, friendly staff, good restaurant.

Miinukset: Nothing

Plussat: Excellent reception, spacious room, good breakfast and very friendly staff.

Miinukset: The shower was not as good as it could be

Plussat: Good place for Africa Breakfast was ok WiFi was good View was amazing

Miinukset: A little bit outdated bathroom Pick up from the airport was a little bit long

Miinukset: I arrived at the hotel to be informed that they had no room available. They then transferred me to "The Mirror Hotel" where my room was adjacent to the hotel Disco with blaring music - I have recorded the music that could be heard from my room.

Plussat: Location is nearby the airport. Airport transfer is provided free of charge. It is a good option for overnight stay between flights. Checked in process was quick and we got welcoming drink. We booked for 3 person and got spacious room with 3 double beds. We got 6 water bottles in the room for free. Breakfast includes good selections, cereals, pastries, fruits, mini burger/sandwich and some hot meal options, You can order cappuccino coffee or hot chocolate that they will make like you get it from the cafe. Staff is very friendly and helpful. Room is clean. AC and wifi is good.

Plussat: Great value and awesome service set this hotel apart. Yes, it is down a dirt road, but that is common in this part of the world. Friendly (and complimentary) pickup and dropoff from Kigali Airport made this a solid choice as a solo female traveller. Previous reviews suggested that the restaurant service was slow, but I found it quite good (albeit when ordering relatively simple meals for a single person). Would happily stay again.

Plussat: Impeccable communication; free airport transfer was promptly organised and was waiting for me as I arrived. Very close to the airport, quiet street. Welcome drink and efficient check-in. Cold water and a fruit tray were complimentary. Comfortable bed, A/C and fan, toiletries provided. Breakfast will keep you going through the day. All staff very friendly, welcoming and helpful. Would absolutely recommend.

Plussat: Spacious room that can accommodate 1 double bed and 1 single bed. Not many hotels these days are big enough to fit 3 people comfortably. Complimentary airport transfers both ways. One of the waiters walked to a nearby shop to help me buy superglue so that I can mend my broken shoe. Allowed us to check into our room at 9 am without charging extra. Gave me the option to pay for half day room rate so that I can do late checkout at 8 pm.

Miinukset: Mosquitoes in the restaurant. My girl was bitten twice at the restaurant during our short stay of 6 days. Although we are taking anti malaria pills, it still worries me if she will get malaria symptoms later on. Keeping my fingers crossed.

Plussat: Staff were good

Miinukset: Room ver small

Plussat: Cleanliness and responsiveness

Miinukset: Nothing

Plussat: Good

Miinukset: When we arrived we couldn't get accommodation

Plussat: Very friendly and helpful staff. The room was super clean, excellent sleep quality.

Miinukset: -

Plussat: The staff is the best! So friendly and made me feel at home. The beds are so comfortable and the food is excellent!!

Plussat: We got two rooms for our family of four. One of them was spacious and had a nice bathroom (no view). The other one had a nice view, but was very small, and had a tiny bathroom. Hot water worked well. The rooms and the entire property were very clean. The breakfast was simple, but tasty. A bit difficult to reach, but once you get to the right road, it is easy to navigate. The staff was very helpful, professional and very nice.

Plussat: food was great. big room with balcony was really comfortable.

Miinukset: It was noisy outside so that might bother some.

Plussat: Really good food.

Miinukset: Quite far away from things but a nice hotel nonetheless.

Plussat: All was perfect. Recommended to anyone.

Miinukset: A leaking tap kept water on toilet area. Fixed two days later.

Plussat: The staff we so friendly, informative and welcoming, couldn’t have asked for more!

Plussat: I was in this hotel during one month. The waiters were very kind and listened. The breakfast and the restaurant of the hotel were excellent and served in generous quantities. The wifi was great. The mattress of the bed was pleasant .

Miinukset: there was sometimes noise because of the neightbors. The road to the hotel was a dirt road, but it was not so disturbing.

Plussat: Great staff, food and the accommodations were great for the money.

Miinukset: The road getting there.

Plussat: Great staff, you really feel welcome!

Miinukset: The interior has come of age, but is still ok.

Plussat: A little bit tired but Great value for money. Right at the very Centre of Kigali

Miinukset: No air conditioning in the rooms

Plussat: Staff is friendly and helpful.

Miinukset: Room was not well kept . Curtains in very bad condition . Thought the size of room was very big with huge windows on two walls but curtains were in very bad condition and I was not able to draw the curtains as they were stuck also they were dirty

Plussat: Lovely staff, specially Rita in the reception!

Plussat: The breakfast was good. There was a variety of food. The staff was very helpful. The Rwandans are very warm, they are very friendly and welcoming. Greeting are the order of the day, there was no single day without warm greetings. I want to commend one single individual by the name of Sam (waiter), albeit the language barrier, he was always trying his best to make us feel at home.

Miinukset: The rough music from the dining-hall which went rather too long.

Plussat: The staff were excellent and the location was really central. The onsite restaurant provided a great breakfast.

Plussat: Breakfast is excellent

Miinukset: Hotel is excellent and good location. But there room charges is high compares to other good hotels. I stayed two night there with usd $73 per nights after i found other good hotel named peponi leaving spaces. They charged me usd $41 per nights with breakfast. But it is very silent lonely and 2km far from city centre.

Plussat: spacious and clean room

Miinukset: restaurant service and menu both terrible and closing early room noisy hotel located downtown with virtually nothing to do/go around

Plussat: The attention of the staff was unparalleled. I look forward to visiting this hotel again.

Plussat: Great location, in city centre. Spacious room

Plussat: Room spacious, large tub, thick wall to wall carpet, work station with computer.

Miinukset: Reception room service was poor, staff not keen or reliable with taxi service, no airport shuttle as advertised, staff general not very friendly

Plussat: The room very comfortable

Plussat: Lovely staff throughout. Really friendly and efficient. Everything worked, great for business. So nice to sit outside for dinner and breakfast and breath real air.

Plussat: Location was good, close to the airport. Breakfast was fair. Free Airport Shuttle. Quick Check in / Check out

Miinukset: Staff need better training. Room Services took almost 2 hours to deliver a small burger meal. They forgot my order, I had to chase them twice before calling hotel management. They still tried to charge me for it. Restaurant food and staff were not great neither. A clear lack of Staff training to Customer Service. Most of them had very poor attitude all along the stay. I was very disappointed indeed.

Plussat: The staff were friendly. The hotel was clean and tidy.

Miinukset: N/A

Miinukset: Poor communication from the receptionists even the manager dont think I got what I want from what I paid I stayed in many hotels but this one was very disappointing

Plussat: The rooms are very spacious

Miinukset: Wifi not efficient

Plussat: Staff are friendly and helpful

Miinukset: Service at the bar and restaurant was very slow; but the quality good and copious.

Plussat: Very clean, staff was nice..if you speak English you may have a problem. Not much English spoken here...besides that love the place

Plussat: The rooms, the environment, the staff

Plussat: Good Parking and Clean pool

Miinukset: The rooms need carpets as they get very cold. The ice maker was broken so no ice cubes at the bar. Breakfast was sketchy

Plussat: Friendly staff and nice room

Miinukset: Food ordered from the menu (when there was no buffet) was really terrible and most times inedible

Plussat: I was attending a workshop/meeting. Save for breakfast, the other meals were not good especially the welcome dinner.

Miinukset: The meals. The food appeared not to be fresh. Only one towel provided in the rooms so one has to call reception every evening

Plussat: The staff is friendly.. My mom n brother really liked the place

Plussat: The food was excellent

Plussat: The manicured grass and clean facilities

Miinukset: The place is far from the city Centre and one had to use scooters to go around.

Plussat: Safety

Miinukset: I had to pay on the spot (642USD) when I checked out because apparently my credit card booking did not go through

Miinukset: For the price, the quality of the items in the room and other things were quite bad.

Plussat: In centre of town

Miinukset: Good spa

Plussat: Very spacious rooms and a confortable bathroom

Miinukset: Basing on booking.com rates for Kigali apparently, the reception and meals could be better.

Plussat: Room was larger than expected and clean.

Miinukset: However lighting was poor and restaurant staff were slow.

Plussat: Location was in close proximity to my meetings and in a very beautiful neighborhood so the view was amazing. Breakfast had variety and room service is prompt. The Housekeeping was very polite and very efficient, i would like her thanked for caring for me while i was there and being flexible with me in the mornings. The reception had a lady with short hair and glasses who was also very warm and welcoming and spoke my language! She also got me onto Devious maids which i intend to watch soon as i'm home! The IT lady was very supportive when i experienced WiFi issues and worked with reception to get me an alternate room and cable so kudos to her for that! Loved the Tub in the Executive room i stayed in, very large and i spent an unhealthy amount of time soaking!

Miinukset: The airport shuttle didn't pick me at the airport even though i planned in advance; The concierge who received me seemed unhappy to see me(he needs to lighten up a little, life isn't that serious and he definitely shouldn't be in a people-facing position); First two days using room service for breakfast was annoying as the person would try to convince me to go down to the restaurant yet i would like bfast brought to my room hence why i'm calling room service and we'd end up in a shouting match with me insisting they bring the bfast and him asking me to go to the restaurant, that everybody else is there as if that's any of my business (v.annoying);I was initially in room 508 which had unbearably poor wifi connection and had to be moved to 608 and to use a cable for wifi so i have no idea how the other guests survived since there's only one wifi in the entire hotel; The fact that the kitchen is 24 hrs means for the most part the breakfast was cold save for milk and spanish omelettes and at times they got my breakfast order wrong like bringing me carrot juice instead of passion which made me hurl into the sink as it was warm and slimy; The sausages were TOO SALTY to swallow; Then there was the Spinach issue - i would ask for creamy spinach fried with onions only but they'd put carrots in it, the next day i complain, correct and even give the recipe, and then they bring it with peas inside this time; there is a RAV4 cab guy there who should be avoided if you're a lady traveling alone and need to stay safe - he is very unpredictable, understands 0 English/Swahili but acted like he did when we were leaving and he left me in the middle of a very unsafe place in town, he also charges way more than the other hotel cabs and is just generally unfriendly and kept staring at me in a creepy way.

Plussat: Variety things within the hotel you can do. Overall, friendly staff. My overall rating for hotel is 8.5 but because of failured management I gave it 0.0 rating.

Miinukset: Unprofessional from the hotel manager John to handle my complaint.

Plussat: The location and the buffet breakfast.

Plussat: Room was very spacious and I was upgraded without cost when the allocated room was still occupied when I go there.

Miinukset: The breakfast was really limited for a 4 start hotel. Not very appetizing and the containers don't get refilled when it is empty especially the fruit and cheese - of which there wasa max 2 options. Room service menu also very limited

Plussat: The cappuccino was great

Miinukset: Its very nice, good food and the staff are so receptive and supportive.

Miinukset: Great location, great hotel

Plussat: Very nice hotel , location is superb,staff is very cooperative . every thing is nice

Plussat: Location is good!

Miinukset: Not enough hot shower water in the morning and need shower curtain to avoid water going out. Lots of noisy in the earlier morning coming from restaurant wake up me every day :(

Plussat: Breakfast was good - many fruits and a perfect Cappuccino! The restaurant is beautiful, great decoration and set-up with open kitchen. Very friendly staff and a great location in the city center - who needs to be there. A Late Night Check at 2 am was possible and with very friendly welcome, which was really great.

Miinukset: The room was much smaller than promised in the booking and with absolutely no view, next to a construction site starting at 6.00 or 6.30 am. Arriving at 2 am in the night, the selection could have been better as the hotel did not seem fully booked.

Plussat: All staff is helpful and very cooperative. Its location is close to daily life of Kigali. But they can improve breakfast by international choices.

Miinukset: I stayed this hotel 2 years ago. It is still clean But towels and sheets are very old. They need to renew.

Plussat: Clean, polite staff

Miinukset: No taxi cervices, no USD exchange. Bad location

Plussat: Friendly staff, good breakfast.

Miinukset: Not a great bathroom.

Plussat: Very nice hotel with a great terrasse looking over the city. Also great breakfast and super nice and friendly staff. Totally recommendable.

Miinukset: all fine

Plussat: Very nice central location close to the city market, fabrics market and streets with small shops. We felt totally safe with lots of people on the street. This was our third stay in Kigali and we thought this was more intresting than staying i the more quiet (and booring) parts of town. Big nice corner room on the top floor, with good views of the town, surrounding hills and a most interesting crossroad (lots of traffic). But less noisy then expected. Rather quiet during night. The breakfast is very good.

Miinukset: Not so exciting food in the restaurant. Good bathroom, but some kind of shower curtain is missing... Very noisy AC. We choose not to use it the second night, wich was better.

Plussat: Relatively cheap, good location, friendly staff, nice bar.

Miinukset: Small and stuffy room, insect on the floor when I arrived, the shared bathrooms were not clean in the evening anymore, toilet as well.

Plussat: Nice staff, nice atmosphere, nice bar.

Plussat: Great location, good breakfast and very kind staff

Miinukset: The beds are old and there were holes in the musquito nets, only cold water and no working sink.

Plussat: The facilities were great and the cost for the three nights I spent there was real value for money. The property is not far from the city. I used to walk to town and back every day. Also, the staff were very helpful.

Plussat: Great internet connection after a long hiatus! Breakfast was also good.

Plussat: Location is ok and staff were friendly

Miinukset: Not great value for money, no hot water and fairy uncomfortable bed. Also was a mix up with the room when we arrived

Plussat: The 6 bed room dormitory was comfortable. There was a mosquito net and the breakfast was okay. The pick up and drop off service was also good and safe. Chips were good and they gave me bonus salad.

Miinukset: Nothing really. I was satisfied.

Plussat: Its nice and cozy place. Staff is friendly and helpful. Definitely would love to stay again

Plussat: Not super far from the city. Staff was friendly

Miinukset: Very much noise from people surfing at the bar area during night and morning since the rooms are next to it. Place has potential for a very nice place with a good atmosphere, but it seems a bit shabby now. Not really worth the high price for a hostel

Plussat: I liked the clean rooms hot shower and the meals ...hospitable host

Miinukset: I loved everything about the place, quiet nice place with a good morning view and great food

Plussat: I liked the place! Everything was perfect I must say! Thanks

Miinukset: Nothing at all

Plussat: This hotel is an old property with tide rooms. Not at value for the money.

Miinukset: Poor service and tide rooms

Plussat: Staff members were helpful and friendly. Hotel location was excellent Food was excellent

Miinukset: I wasn't dropped at the airport

Plussat: Breakfast

Miinukset: We were not given an AC room Reception knew nothing of our reservation in spite of pre check note Finally got room AC unit At 7 am no hot water..had to call service and got it fixed I had paid via booking and they wanted me to pay again No discount either Waste of time talking to them

Plussat: Nothing

Miinukset: They don’t respect people booking detail (you book a room type A and you got a type B poorer, once you arrive in the middle of the night they tell you that the price has increased), you will find the rest of the soaps of the previous customer in the room plus insects going around, bathroom is duty, bedsheets are smelling bad, thé TV is half screen and more.

Plussat: Breakfast was fair. The location is in proximity to roads hence noise from vehicle traffic.

Miinukset: The room was not of the standard l expected; it was smaller. There was no internet coverage in the room. Could only receive at the reception area. Nothing was done despite my complaint. Bed side lights were not working. Reported but nothing done about it. Not repaired. Soap dish holder was loose in the bathroom.

Miinukset: Room108 given to me on 4/9/2018 had stagnant bathroom waste water;there was no AC to cool the room that was hot and stuff; the area outside the window was an eyesore and the dirt out there was smelling. TV was not working. Hence my request for another room.I was given room 213 which was reasonable.

Plussat: Location

Miinukset: AC.

Plussat: Rooms are clean Location is great Staff is friendly but at times had a hard time communicating

Miinukset: Breakfast needs to be improved All Staff within the property must at least have basic English

Plussat: I did not participated in brake fast because of fasting however the location is good . Hotel need to change the floor rug it seems it has stay for long.

Miinukset: Please readjust the list of items in the room where you indicated that transport to and fro air port is free of charge but wasn't so, that only booking directly with hotel that enjoying this facility.

Plussat: Although the staff often smiles and tries to be helpful, there is not much they can do about the existing problems.

Miinukset: The hotel is run half-hazoudzly, the rooms need many improvements regarding basic equipment.

Plussat: Clean and peaceful. Good staff. Good location

Plussat: The bed was comfy, the rooms are big and the staff will go out of their way to solve your problems (you just need to be patient).

Miinukset: Breakfast could be better!

Plussat: Nothing

Miinukset: Dark gloomy bathroom no toilet paper sill staff at reception

Plussat: Location is very convenient

Miinukset: Worn out linen and cleanliness should be improved

Plussat: The staff is very friendly and attentive

Miinukset: The whole set-up is a bit tired and needs some serious refurbishment. The Gym is a desaster!