Kigali hotellia

Plussat: Staff and location were top notch

Miinukset: Breakfast didn’t seem to include staples that someone from North American would expect

Plussat: What I liked best here was the super friendly and helpful staff, the very large 3rd floor restaurant-bar area with excellent views, plus another indoor lounge area near reception, nice central location near main Kigali attractions, comfortable beds, cleanliness, free water in rooms, fairly spacious rooms. Also, reliable airport pick-up, which helped a lot as we arrived at night after an over 20 hours of travel, so we were glad to see the hotel rep waiting for us.

Miinukset: I only didn't like their A/C, which was a small evaporative cooler unit on the floor with a loud fan that didn't effectively cool the room. And like ALL hotels in Africa, beds come with one bottom sheet and one duvet-comforter. I prefer having a bedsheet to sleep underneath when it is too warm for the comforter. Didn't like the tour guide they set us up with from their partner FlyTours. Would not recommend their tours.

Plussat: This property was perfect for a short stay in the centre of Kigali. We returned it was so good! It has a supermarket next door which also has a trustworthy money change facility and restaurants close-by. But the standout of the hotel is the staff. From the lovely Mohammed at the door for whom nothing was too much trouble, to Divine at reception who was just that, to our room steward Jean (11th floor) all staff were warm, friendly and extremely helpful. The breakfast buffet was fine assisted by the amiable Fred who made excellent omelettes and noodles. The rooms are spacious too which was great for organising our departure. We would really recommend this hotel for staying in Kigali.

Miinukset: On the weekend the rooms on the left side of the hotel (as you look at it) suffer from extreme noise pollution from the hotel's bar and music below. Make sure you are on the other side! Also if you are self-driving the lift does not go to the underground car-park which makes arrival difficult if you do not know in advance.

Plussat: The attention of the staff was unparalleled. I look forward to visiting this hotel again.

Plussat: Great in all aspects!! Will stay again! Entire group loved it!

Plussat: Location, room

Miinukset: Food options

Plussat: Hyvää ruokaa Bamboo ravintolassa. Aamupalakin oli omalla tavallaan hyvä, tosin vahvasti myös kiinalaisvaikutteinen.

Miinukset: Sänky oli huono. Patja aiheutti kipeän selän meille molemmille, kun oleilimme viisi yötä tässä hotellissa.

Plussat: - view from the 4th floor Bistro - the staff knows English very well - great garden view - great dinner options in 4th floor Bistro - close to the airport - WiFi works pretty well

Miinukset: - a lot of mosquitoes in the area - no mosquito protection in the balcony door

Plussat: Another lovely stay at Urban. They were kind enough to store my bag prior to my stay and while I waited for a late-day taxi to the airport. Also accommodated a late checkout. Breakfast was tasty as usual.

Miinukset: The carpeting in the bedrooms could be changed to tile or hardwood to increase the feeling of cleanliness.

Miinukset: The room was below my expectations and not worth the money I paid. The pictures on your website are misleading

Plussat: 2nd time for me in this hotel Staff too much friendly Restaurant is very nice Service is good All Rwandan people are beautiful I like them too much Sure I will be back

Plussat: Nice location and view of Kigali by night

Miinukset: My room was damp/musty. Keep the windows open during the day

Miinukset: Room-could-be-better

Plussat: Great location and service, tight security and customer centric.

Miinukset: Nothing really.

Plussat: Staff /customer care

Miinukset: No Cable Television in room

Plussat: Good location, nicely arranged lobby.

Miinukset: As the hotel is old the rooms were quite basic. Ours was even very noisy and the towels were not sufficient (2 big, one small for 2 persons/2 nights) The breakfast was not special, when I asked for a Cappuccino, they said it is charged extra! The staff was friendly, but not very attentive. The restaurant near the pool was expensive but not really good. The ambiance in that restaurant was dull. Overall we feel that the relation price/quality is poor.

Plussat: Live music. Lounge.

Miinukset: No mini bar. A bit older bathroom.

Plussat: Good location, nice pool.

Miinukset: Rooms are very outdated, definitely not a 4 star stay. Loud squeaking air-conditioning, lumpy pillows, hard beds. Security guards at the hotel entrance are rude. Food at the restaurants is to be blunt, not good. Everything tastes frozen.

Plussat: Very nice place with a lot of history. Lots of Security so you feel safe in the centre of the Kigali. Room was ok, food was nice and the atmosphere was good. Friday night is culture night with entertainment, singing and dancing, it was quite nice.

Miinukset: Coffee wasn’t as nice as other places in Rwanda.

Plussat: Nice outside restaurant and pool area Band on Sunday brunch is fantastic

Miinukset: Pool cold Waiting time restaurant over 1 hour Rooms very old - small bathroom Lift does not work Average breakfast

Plussat: Really nice and modern facilities. I was impressed with the design of the hotel and loved the amazing all-round views.

Miinukset: The service at the hotel was awful. The staff were extremely lethargic in their approach to service delivery which ruined my stay at the hotel. My room wasn't cleaned on one of the days during my stay at the hotel, despite the fact that I had placed the 'please clean me' sign outside my door at about 11 am. That was definitely not what I expected when I got back to my room in the evening! On the morning of my check-out, the front-office staff presented a bill for our stay despite the fact we had paid at the front desk the previous day. Luckily we had our receipts but this really tipped me as I couldn't believe the hotel didn't even keep good records despite its look and feel of a well-run hotel.

Plussat: Room 806 the AC did not work... too hot, couldn’t sleep. And the 1st room had a king even though I had previously requested 2 single beds. It’s a really nice hotel w a great rooftop pool and restaurant , but for $170. a night.... I expect an AC that works and to be given the room I ordered.

Plussat: The hotel is situated in a calm road in the business district of Kigali. There is a lovely rooftop swimming pool with views over the city and a small gym. The rooftop bar and restaurant provided stunning views and allowed for admiring the dozens of kites circling the skies before sunset. The food in the restaurants were always delicious and meticulously presented. We were in Kigali short before the country’s lockdown and the hotel was already almost empty. The staff nevertheless went out of their way to accommodate all our queries and needs and kept us updated. Special Thanks to Agnes and Lydia, Henry, Charles, Jeremie, Patrick and Alex and all the other lovely staff we met during our stay. Thank you for your excellent service and caring support. Wishing you strength and all the best wishes to you and your families for overcoming this pandemic. Keep well and hope to see you all healthy and well again. For our next trip we definitely will come back to this amazing place again!

Miinukset: The shades in the bathroom should be closing better... or bathroom windows be frosted.

Plussat: We stayed in two different rooms for two different nights, the rooms are very large with comfy beds and also the bath is large with shower and bathtub. The rooftopbar has a very nice view over Kigali and also the dinner there was very tasty. We would like come back!!!

Miinukset: —

Plussat: Excellent Location and views , breakfast is amazing with fresh fruits and juices. Clean and friendly staff.

Miinukset: No complaints

Plussat: The staff was fantastic, the room was big and the view was great. The pool was great

Miinukset: 1. Price was american or european prices for drinks and lunch. Need more options for lunch and dinner and more local food, then burgers or pasta.

Plussat: Everything

Miinukset: overpriced

Plussat: Nice room and lovely bathroom

Miinukset: Service is too slow room service takes over an hour. Food looks great but taste is average, seems chefs are experts at dressing the food but doesn’t taste even close to as good as it looks

Plussat: Typical Serena hotel - nice setting. great atmosphere, good breakfast area.

Miinukset: Serena hotels aren't always the best value out there - but the quality and consistency is always there

Plussat: The pool, gym, room and staff. I stayed a long time, much longer than planned, and the facilities and service were first class. WiFi superb.

Miinukset: 1. The security checks. Maybe it’s the law in Rwanda, as airport style security checking seems to be @ every entrance everywhere, but as a paying hotel guest I found the checks annoying and intrusive, especially on days where I entered the hotel several times, as is my prerogative. There were occasions when I was curt with security, but hey, I’ve every right to object to being frisked, emptying my pockets and having every small package containing medicines/snacks/soft drinks inspected and scanned. I’m a hotel guest not a high risk prisoner in the maximum security wing at Belmarsh prison in London. I mention London because living and working there, thus being subject to more far more security risk than in Kigali, security is not as intrusive. Hotel Guests should not be subject to searches. Visitors and meeting delegates ok, but not guests. 2. I understand that premises have to be maintained, but where rooms will be affected by noise from these works, those rooms should be left empty. For the last few days I was in a room where it transpired work was in progress below, this work consisting of hammering all day every day from 9 (some days it seemed earlier) until after 5. It shouldn’t be assumed by the hotel rooms will be vacant in the daytime hours; in fact it should be assumed they won’t be. I did complain and looking back maybe I was offered another room, but this wasn’t made clear to me. I’m beginning to wonder if the guy who uninvited turned up to collect my bags, and whom I sent away was in fact there to swap my room! He didn’t communicate that!

Plussat: Very spacious and clean room specially if you take pool side. Spa is nice experience. Room service very rapid. Staff friendly and courteous.

Miinukset: I had serious problème in the first two nights with the air condition and there were mosquitoes. They changed and upgraded the room for me. The second one was ok.

Plussat: No

Miinukset: Every things

Plussat: Large well furnished rooms. Get poolside. Excellent service. Sometimes too attentive. Well equipped gym, spa, and business center. Superb breakfast. Good and varied menu for other meals.

Miinukset: Staff sometimes too attentive and rather strict and Curt about rule of no coffee service in lobby. No city maps available.

Plussat: The location of the Kigali Serena is excellent if you are looking for a hotel in the center. The breakfast was good and the rooms had a nice touch of ethnic. There was a lot of greenery around the property that gave it a 'resort-type' feel.

Miinukset: Noticed my balcony door lock was wonky and it led out to the terrace. Could be opened from the outside so felt a bit insecure.

Plussat: The hotel is comfortable and in a good location

Miinukset: The cost is high for the value. Some of the staff is better than others in terms of service

Plussat: Breakfast Restaurant stuff The reception ladies stuff, there is one man don't remember his name but looks so angry aggressive face, he is the worst met in my life Bed is comfortable Nice pickup and on time from airport to hotel

Miinukset: More or less everything Hotel confirmed an early check in at 8 am and when arrived they were surprised and not confirmed an early check in till 9:30 after a lot of arguments, however they are the ones did the pickup from airport already Through booking i had special rate, but when asked to pay the bill I saw at least extra 50 usd per night, after checking they said sorry the guy checked u in did a mistake in adding the rate per night, come on I have a booking confirmed already????? AC, problem in the room 431 never accept this room, don't know about the rest of rooms, but I asked many times for fixing, and every time someone comes and nothing is done, for 2 nights no AC and for me this is a must, and don't count on good weather of Kigali, rooms are hot Rooms are a bit old and need renovations

Plussat: The food is delicious. Staff in bar and restaurant very friendly and flexible

Miinukset: Reception was extremely slow and inefficient. Trainees and many supervisors making them nervous. Weakest department.

Plussat: The breakfast was amazing. We loved the area around the swimming pool. The gym was also fantastic. Cleanliness of the room as well as bath/shower. The cosiness of the restaurant for dinner

Plussat: The staff were very friendly and helpful The pool was good

Miinukset: Our original room was dated and the plumbing didn’t work

Plussat: This is a beautiful place to stay if you are looking for a little hotel with personality. The food, staff and craft shop are great - you will feel like you are staying with friends.

Plussat: Try comfortable facilities with everything needed in the room.

Miinukset: Construction ongoing and gym left open with dust and most machines out of order... restaurant too expensive and very limited choices.

Plussat: Staff were wonderful

Miinukset: First night at the facility near the main road was noisy. We moved to the pool property

Plussat: Nice pool, lovely restaurant

Plussat: Ongelmat ratkotttiin ja huomioitiin asiakkaan tarpeet!

Plussat: Clean ,location, the restaurant, price value.

Miinukset: No complaints

Plussat: From the moment I was picked up from the airport, the Five to Five staff were friendly and provided great customer service. Once, I entered the hotel they provided a hot cloth and a chill glass of juice. The staff at the front desk, Solange and Aloys, were awesome. Aloys even put together a last minute tour of Rwanda after I shared there were things that I didn't see before leaving. The food was good and room service was delivered in a timely manner and again the food was good. More importantly there were many options to choose from. Even in the restaurant the staff were friendly and attentive. The room was clean and welcoming. The young lady that walked me to my room, made sure that I knew how to operate the AC unit (I did) but great customer service nonetheless. The bathroom was stocked with toiletries. The bed slept comfortably. I could tell house keeping came and cleaned daily. The area outside of the hotel was experiencing construction but you did not feel that inside the hotel. I felt safe in the area and hotel as a solo female traveler. There was a positive and welcoming energy at Five to Five hotel. I thoroughly enjoyed my stay and would highly recommend this hotel. It has a 3 star rating but has a 4 or 5 star feel!! Thank you for making my stay in Rwanda memorable.

Miinukset: There wasn't anything that I didn't like.

Plussat: So happy that us 7 people stayed here! This is one of the best hotels I’ve ever been to.An excellent choice for a good quality hotel, with such an amazing service! We were welcomed with warm smiles, hot hand towels, refreshing drink and most importantly- a helpful, welcoming and warm personnel. We felt like we were at a palace! The arranged our change of bookings without any problems. They helped us with sightseeing tips. The provided us with free airport transfer. The rooms were well cleaned and pretty luxurious for the price. The view from the restaurant was amazing (as well as from some of the rooms).Such a good service there as well. Thank you, Five to Five!

Miinukset: Had to wait quite a long time for the food to arrive, but that is probably due to the fact that we were 7 people ordering and they probably wanted us to get food for everyone at the same time. A little bit hard to get to because of roadwork outside the hotel (and the noise that comes with it), but this is just temporary.

Plussat: Great value and awesome service set this hotel apart. Yes, it is down a dirt road, but that is common in this part of the world. Friendly (and complimentary) pickup and dropoff from Kigali Airport made this a solid choice as a solo female traveller. Previous reviews suggested that the restaurant service was slow, but I found it quite good (albeit when ordering relatively simple meals for a single person). Would happily stay again.

Plussat: Impeccable communication; free airport transfer was promptly organised and was waiting for me as I arrived. Very close to the airport, quiet street. Welcome drink and efficient check-in. Cold water and a fruit tray were complimentary. Comfortable bed, A/C and fan, toiletries provided. Breakfast will keep you going through the day. All staff very friendly, welcoming and helpful. Would absolutely recommend.

Plussat: The staff, the rooms, the service and the restaurant are all too notch I highly recommend Five to Five! The locatison is great and convenient to the airport and the neighborhood has a lot going on. Make your reservation now!

Plussat: Great views from balcony.beers and refreshments in room fridge.fast WiFi even on balcony.and Free Airport drop off..all made a big difference.. management and staff were Fantastic .always Helpful.

Miinukset: Going back home..

Plussat: Remarkably good breakfast buffet and custom brewed coffee.

Plussat: Nice place to stay with children, clean and big rooms. The restaurant is opened 24h and has a very extensive menu. Staff are very professional and friendly. The shuttle service to and from the airport is definitely a big hit specially when travelling with kids. All in all, we had a wonderful time.

Plussat: Staff fantastic, safe and great value for money. Will return.

Miinukset: Nothing to complain about

Plussat: Great stay while waiting for our early morning flight. Staff were so helpful, room was great and easy to get early breakfast and free shuttle to catch our flight

Miinukset: Slightly strange layout in bathroom, had to walk through shower to access the toilet. The shower needed fixing but was nice and powerful. However otherwise room was fine.

Miinukset: Great location, great hotel

Plussat: The breakfast was really good. The stuff we very friendly and very flexible. Our flight back was late in the night so they allowed us late check out as well. The room was big and bright with a small balcony and the air conditioning worked very well.

Miinukset: There is no elevator and since I have a bit of a problem in my leg, it was something a little inconvenient to climb 4 flights of stairs to our room.

Plussat: Breakfast was fine. The room clean but little things broken and needing fixing.

Miinukset: No lift. The taps in the bathroom not optimally positioned. some toiletries only given on last day. No real desk to work on which is a must for business traveller.

Plussat: My stay was awesome Thanks a million to the Hotel General Manager for his consideration on my late check out Nice and charming staff,from Reception,Kitchen to Laundry

Plussat: Breakfast was good. The kitchen staff were competent and friendly.

Miinukset: The fact that the facility does not have a lift. It is challenging for people with disabilities due to the amount of steps one has to climb.

Plussat: Staff was very friendly and so keen to help. Wanted to exchange dollars into francs and the receptionist sent someone to do it for me at the same rate that I could get myself. Breakfast was good with good options. Had also lunch there one day and really loved their avocado salad and fresh juice.

Miinukset: The view from the room was nothing special.

Plussat: Great location. Helpful staff.

Plussat: All. The views, the staff , the delightfull 10 cottages, the wildlife , the serenity , the food

Miinukset: Norhing

Plussat: Staff was very helpful and friendly. Very nice breakfast. Location very good.

Miinukset: there is no water at night in the bathroom.

Miinukset: No water in the bathroom at night.

Miinukset: I really enjoyed my stay... I did feel welcome

Plussat: The bed is comfy for sure and food varierty for breakfast is wow

Miinukset: I would have wanted to use the swimming pool but they hold public events and i was unable to use the pool. More notice should be given about facilities not out of use like sauna and pool which are the main reasons i booked the hotel.

Plussat: The staff

Miinukset: The salad

Plussat: I would like to say a special thank you to Mr Allen who I dealt with in Reservations but most especially to Mrs Leoncie Usanase who went out of her way to assist us from the free airport transfer to the early check in and breakfast after flying overnight into Kigali, she even assisted us in finding a transport operator whilst we were in Kigali.

Miinukset: No complaints whatsoever. Everything was to our liking, great value for money for the price it exceeded our expectations. Maybe keep breakfast open a little later to serve tired guests who oversleep ;-)

Plussat: Rooms was so big and tastefully furnished and clean☺. Breakfast was every good and staff were so friendly and nice

Plussat: Great location for the airport (shuttle included). Large, clean room. Large comfortable bed. Decent breakfast options.

Miinukset: They couldn't find my booking on their system for a while when checking in (despite booking on booking.com).

Plussat: The room was spacious and the bed was comfy. There was also a PC in the room for you to use.

Miinukset: -

Plussat: Hotel staff is outstanding - bending over backwards for us. No request seemed to trivial, to big, or to complex. Service overall was excellent. Room had A/C and was spacious. I was here a week and did not feel cramped. Hotel was very clean. The bed was king size with high quality linens and a very comfortable mattress. My room was quiet at night and I was sleeping like a baby.

Miinukset: The room was a little dated and could use an update. The carpet in the room was stained and should be replaced. Bathroom small but adequate. Some mold around the bathtub. Towels very thin and worn.

Plussat: The location and size of rooms

Plussat: They were promptly there to collect me from Kigali airport, check in was fast and friendly. Late night dinner was a great introduction to Rwandan fare. The room was large, well appointed, quiet and comfortable. Breakfast buffet was a generous spread.

Miinukset: Nothing to note.

Plussat: The team was friendly and attentive. I found the hotel location rather picturesque.

Miinukset: There should be a water fountain in the gym for users to take on fluids while training.

Plussat: Good breakfasts

Plussat: The rooms are very spacious

Miinukset: Wifi not efficient

Plussat: room is clean

Miinukset: Any visitors are not allowed,and they call it "prostitution".I was kindly asking front desk staff Albert to allow to my business partner to enter to my room for 10 minutes only, so that i could to handover some confidential business documents to my business partner, and he refused and mention it as "prostitution"!!! And I couldn't discuss business at the restaurant because it was dark and noisy at that moment. I m really offended.And the room booked was double delux room. In the BOOKING.COM this policy of any visitors prohibited of hotel WAS NOT mentioned.It is real obuse of customer's rights. Never ever this hotel i advice to anyone!!!!! Air conditioner was not working in the room, breakfast was not tasty. For lunch I ordered tilapia fillet, after 2 hours I was felt sick because of food was not fresh. Front desk never respond on station phone, if you call from your room.

Plussat: Large bed room and bed, takes a short time for hot water to start flowing, rooms served with 2 bottles of drinking water

Miinukset: very poor internet connectivity, the hot water kettle in room does not work

Miinukset: Very much welcoming, very neat, very comfortable, caring very Nice staff

Plussat: We felt very welcome and the room was super clean

Miinukset: The hotel is very simple for it's price range

Plussat: Excellent room and restaurant, staff were amazing, good location in Kigali.

Plussat: Furniture was new (seemed like it was Ikea furniture) and clean Beds were comfortable Staff was helpful Flatscreen TV Working internet great water pressure and hot shower great breakfast, including a coffee machine that made cappucinos

Miinukset: i wish it had a restaurant to order food for dinner

Plussat: Can be noisy, especially if allocated a room near the roadside. There is also works going on next door (though this should be temporary). Also, if need non-smoking room, need to specify.

Miinukset: Very clean hotel in good location with great staff. It is a no-frills hotel (no pool etc. and this is reflected in the price), but all essential facilities (e.g. shower/bathroom) are great. Good breakfast.

Plussat: Nice room - Nr. 15 (think one of their best), absolutely clean, safe, quiet, with mosquito net (this was important for us), good location to walk to the shops nearby and return by taxi to the airport (ask the driver before you enter the car what it costs!)... the staff was nice and assisted in every possible way. The best was actually the bath room - the shower worked perfect, lighting too (best bathroom we had since 1 week in Uganda/Ruanda)...

Miinukset: Breakfast is more basic and when you want to have it before 7 am you have to ask if a coffee is possible to have (but absolutely ok)

Plussat: the food, eating area and room are all good. the staff are very friendly and helpful.

Plussat: Breakfast as all meals were great. Rooms clean and well maintained. Staff very friendly.

Miinukset: My room (11) faced the parking and entrance area which in the evening were very busy and a bit noisy.

Plussat: The staff is extremely helpful and polite. Rooms are perfectly functional and clean. The restaurant is excellent, I can recommend "Boef Stroganoff" with a sauce made in paradise! The location of the hotel is very central, still it is a quiet place to stay. A supermaket with Rwanda products like moutain coffee and tea is around the corner.

Miinukset: No air condition in the room.

Miinukset: Serves only one meal in a day.

Plussat: Could walk straight from the balcony to the pool, 5m. The staff brought drinks to the pool. Drinks were reasonable priced.

Plussat: I liked African style interior,

Miinukset: There was no restaurant. At first that was inconvenient but good restaurant was 3 minutes by walking.

Plussat: This was the 2nd time I stayed at Inside Africa Boutique, and every time I have enjoyed it. The staff is friendly, overall great breakfast, cash bar, lovely pool, great view. Walking distance to some other restaurants. Overall a real gem.

Miinukset: I cant fault them on anything.

Plussat: We have a beautiful small apartment with a nice balcony, I liked a lot!!! very attentive hotel staff! Good breakfast, and very clean place.

Miinukset: Is a little complicated to find.

Plussat: This place is perfect over and again. It never deceives me!

Miinukset: There was nothing I disliked.

Plussat: Attentive staff, great views of Kigali, attractive African textiles, complementary breakfast cereals- yogurt-choice of juices-fruit-coffee, hotel manager arranged a good driver to pick me up at the airport ($20), delightful pool, laundry services, wonderfully authentic African experience, safe walking around Kigali even late at night alone as a single woman, and I felt very safe at the hotel.

Miinukset: When I was walking I got lost a couple of times coming back to the hotel, until my driver showed me how the hotel is just around the corner from the Gorrilla Hotel, and ndeed, as he explained, "*Everyone* knows where the gorilla hotel is. People in Kigali don't know this hotel. Maybe it's too new. It's a quiet hotel with an unassuming entrance.

Plussat: I met some very interesting people there and really enjoyed our conversations

Plussat: Nice views nice breakfast, nice people

Miinukset: Nothing

Plussat: Absolute value for money, friendly staff and great breakfast

Plussat: Clean and friendly staff.

Miinukset: The rates are high as per the location. Gets difficult to explain taxi the location. Limited same breakfast everyday

Plussat: Nice midrange hotel with helpful and friendly staff. We even got a complimentary car wash without asking for it. The view from the restaurant and the Hollywood swing over the hills of Kigali is great. The deluxe rooms have different sizes so ask for the biggest one if available.

Plussat: Nice food And service

Miinukset: The road connected to the hotel

Plussat: Friendly staff, nice atmosphere.

Plussat: Great service, good food and good value for money.

Miinukset: Room is basic but comfortable.

Plussat: The way is situated

Miinukset: Nothing

Plussat: Very bad location. Old rooms, bad beds. No heating in rooms. Poor TV connection. No shuttle for Airport. Waste of money

Miinukset: Nothing was to be liked

Miinukset: The carpet required changing

Plussat: BREAKFAST WAS GOOD.

Miinukset: THERE WAS NO FOOD TO EAT BY THE TIME WE CHECKED IN AT ABOUT 10 PM I AM NOT FROM UNITED KINGDOM. IM FROM NIGERIA.

Plussat: Staff human relations

Miinukset: Location

Plussat: The bed was comfy, the rooms are big and the staff will go out of their way to solve your problems (you just need to be patient).

Miinukset: Breakfast could be better!

Plussat: Nothing

Miinukset: Dark gloomy bathroom no toilet paper sill staff at reception

Plussat: Location is very convenient

Miinukset: Worn out linen and cleanliness should be improved

Plussat: All awesome

Miinukset: NA

Plussat: The staff is very friendly and attentive

Miinukset: The whole set-up is a bit tired and needs some serious refurbishment. The Gym is a desaster!