Kigali hotellia

Plussat: Staff need to change their attitude.

Miinukset: Hotel is good especially the location

Plussat: The rooms were very spacious. We also got upgraded to a presidential suite

Miinukset: Nothing

Plussat: Large well furnished rooms. Get poolside. Excellent service. Sometimes too attentive. Well equipped gym, spa, and business center. Superb breakfast. Good and varied menu for other meals.

Miinukset: Staff sometimes too attentive and rather strict and Curt about rule of no coffee service in lobby. No city maps available.

Plussat: Brilliant place within 3 minutes walk of my meeting venue. Will highly recommend

Miinukset: Nothing

Plussat: We liked everything! The rooms were spacious, clean, and well-appointed; the complementary breakfast was excellent and included a wide range of hot and cold foods; the gym was a good size and had a wide variety of equipment; and the service was top notch.

Miinukset: Nothing we can think of.

Plussat: They had good breakfast spread.

Miinukset: No welcome drink and no fruits in the room.

Plussat: The hotel is comfortable and in a good location

Miinukset: The cost is high for the value. Some of the staff is better than others in terms of service

Plussat: Great

Miinukset: Nothing

Plussat: Happy about a room upgrade and breakfast quality

Miinukset: The bed could be harder

Plussat: Very Nice enviroment and location. The staff was great. Clean and lovely hotel. Good breakfast!

Miinukset: The beds could have Been a bit softer.

Plussat: location was safe for you to walk around at night, Breakfast seatings on the pool were super. The spa was good. room service and housekeeping very responsive.

Miinukset: furniture was outdated which I don't mind for a cheaper price. breakfast choices were very limited especially hot dishes

Plussat: The people

Miinukset: No ATM machine in hotel

Plussat: Friendly staff

Miinukset: Roof top restaurant rented out for a party. A bit noisy for guests .

Plussat: Modern, spotless, great beds, efficient staff (other than restaurant), decent gym and really nice lap pool that is clean (they post the daily chlorine test results).

Miinukset: Food was quite good and reasonably priced (probably on higher end for Rwanda but not excessive) but service was poor. Food took over an hour to reach the table—I believe the kitchen was overwhelmed with a big reception that evening. Staff are friendly but just very slow. There was a buffet option and I probably would go the route if I needed to expedite dinner. Breakfast buffet and omelette were outstanding so this is a minor negative comment and we definitely would stay here again.

Plussat: Wanted a late checkout which was no problem. Asked for room to be nicely decorated as it was our honeymoon and there was a lot of effort put into this by the hotel. Room was lovely upon our arrival.

Plussat: The architecture of the hotel, it's location and staffs are top notch

Miinukset: Can't point at anything at all

Plussat: Excellent location, quiet rooms and lovely pool.

Miinukset: AC was not working well, Room was a bit warm especially at night

Plussat: The room was perfect, clean and easy.

Miinukset: The service at breakfast was terrible!

Plussat: Location is good.

Miinukset: They send a confirm for airport pick up. My plane arrived and i waited for 45 min and no one came. Poor breakfast. Room servise is bad, i ask for a simple dinner, it tooked 45 min to be ready in my room.

Plussat: Well light room, very clean, plenty of towels, large safe, rooftop bar/ resturant & entertainment excellent as well as 2nd floor restaurant.

Miinukset: Would return when ever

Plussat: Nice room and lovely bathroom

Miinukset: Service is too slow room service takes over an hour. Food looks great but taste is average, seems chefs are experts at dressing the food but doesn’t taste even close to as good as it looks

Plussat: The property is modern, I enjoyed the breakfast especially the tree tomato juice and the chapatti. Staff is very friendly and helpful too. Bed is comfortable and room Amenities more than adequate.

Miinukset: The roof top restaurant is quite messy which is unfortunate given the amazing view. It looks like half the place is used as storage for furniture and other hotel equipment. Such a turn off.

Plussat: Everything was very good

Miinukset: Nothing

Plussat: Nice rooms

Miinukset: Everything fine

Plussat: Simple, green, comfortable, fit for purpose room facilities, accessible location, cost effective

Miinukset: Food of the Breakfast could be enriched with more items. Think of Arabian food could be delicious yet not expensive

Plussat: Great staff.

Plussat: Furniture was new (seemed like it was Ikea furniture) and clean Beds were comfortable Staff was helpful Flatscreen TV Working internet great water pressure and hot shower great breakfast, including a coffee machine that made cappucinos

Miinukset: i wish it had a restaurant to order food for dinner

Plussat: Improve Breakfast

Miinukset: Breakfast

Plussat: Location, calmness.

Miinukset: Wonderful hotel. Staff were amazing

Plussat: The people first and then the proximity and the restaurant are lovely.

Miinukset: Nothing

Plussat: Very good value for money, clean and spacious rooms and reasonably priced food. Staff were very friendly and respectable.

Miinukset: The lighting in the room and the bathroom needs improvement. It was very dark and the two bed lamps didn't work. Also, there should be some kind of shelves or a bigger table than what is there. It can get a bit noisy during the day due to traffic from the nearby street, but very quite during the night.

Plussat: Good area central but quiet. The breakfast was perfect, lots of fresh fruit, delicious juices and crispy croissants. It is also nice to stay in a hotel with helpful and flexible staff. Nothing was a problem. Thouroughly enjoyed my stay!

Miinukset: Possibly some more English television channels, but this is a minor issue.

Plussat: Great staff, great breakfast, good location

Plussat: the decor and breakfast

Miinukset: all was fine

Plussat: Staff was professional

Miinukset: The rooms were outdated

Plussat: Views and grounds were gorgeous.

Miinukset: Only complaint was that the mattresses were like a rock. Hardest layers in a hotel that we ever slept in. The second night e asked for a room with softer mattresses and all could do was put a silo cover pad over the hard mattress. We stay there again if it weren’t for the uncomfortable beds.

Plussat: The breakfast was excellent. Reception staff always helpful and friendly

Miinukset: Bathroom had a smell of food. I learned from the technical manager that they had been using an outdoor grill all week.

Plussat: The lobby, pool and restaurant are very beautiful. Staff is the kindest!

Miinukset: The room is old and was a bit dirty. Bed and pillow were not confortable at all.

Plussat: We really loved the attentiveness of the staff, the cleanliness, good quality of food, well maintained pool and security present.

Miinukset: Nothing bad to say

Plussat: The staff are friendly and helpful. The location is very good and the grounds are lovely.

Miinukset: The rooms and corridors are getting shabby. I think they need a renovation.

Plussat: This property is excellent. Lovely rooms, great facilities including the pool, spa services, and restaurants, and friendly staff. I would definitely stay here again. Ask for Sandra at the pool bar, she'll take great care of you!

Miinukset: Nothing! 5 star experience and a perfect introduction to Rwanda.

Plussat: The staff is very friendly and helpfull. I had a surprsie organized for my birthday, without asking! I have to thank Natasha and Marie Paul, and also the kitchen staff! The cake was wonderfull!

Plussat: I had a pleasant 4- night stay here. It’s pretty close to everything. You can walk to the mall just beside the hotel. The receptionists were really helpful.

Miinukset: The waiters at the bar during one of my stays took a while to get my order. I know it was a busy night but they need to be more aware of other guests and customers, too. During breakfast, I saw a cockroach on the floor.

Plussat: Poor internet Rooms not up to standard for 4 star

Miinukset: Above

Plussat: Meet and greet at the airport was delightful and the hotel was clean and very welcoming.

Miinukset: Nothing

Plussat: Aloys was wonderfully welcoming and helped so much in every way! The rooms were clean and comfortable and eating out on the terrace was very beautiful!

Miinukset: Nothing

Plussat: Great location. Excellent service. Nothing to object

Plussat: Great and attentive staff. Free shuttle to and from airport.

Miinukset: Everything was great.

Plussat: Very nice hotel with friendly staff. Good value for money with breakfast included and free airport shuttle.

Plussat: Great value and awesome service set this hotel apart. Yes, it is down a dirt road, but that is common in this part of the world. Friendly (and complimentary) pickup and dropoff from Kigali Airport made this a solid choice as a solo female traveller. Previous reviews suggested that the restaurant service was slow, but I found it quite good (albeit when ordering relatively simple meals for a single person). Would happily stay again.

Plussat: Impeccable communication; free airport transfer was promptly organised and was waiting for me as I arrived. Very close to the airport, quiet street. Welcome drink and efficient check-in. Cold water and a fruit tray were complimentary. Comfortable bed, A/C and fan, toiletries provided. Breakfast will keep you going through the day. All staff very friendly, welcoming and helpful. Would absolutely recommend.

Plussat: The service was the biggest stand out I felt at home there and very safe

Miinukset: There really was not a problem other than it would get muddy outside and I hated to track the mud into the hotel

Plussat: service, sincere, patient to accept our suggest for food. cooking for fish and pork, perfect.

Miinukset: if there is a sport room, that will be perfect. no matter how big, with some jogging machines, it will be ok too.

Plussat: Location is fine, in Remera. Banks and taxi easily available on foot.

Miinukset: Management charged me for something that was accidentally broken in the bathroom, They didn't even try to inform their insurance company. I was even told that the staff is responsible to repay anything that gets broken by customers of customers do not replace it. The garden is small and and no view. We even found that what needed to be replaced could be obtained at a cheaper price than the quote they had given us, Never again will I come close to this place (I go to Kigali quite often).

Plussat: Excellent customer service. Could not fault the staff. Breakfast was very tasty with a use range of foods. Love the free airport shuttle.

Miinukset: Excellent customer service. Could not fault the staff. Breakfast was very tasty with a use range of foods. Love the free airport shuttle.

Plussat: There were so many other amenities in the room, including an iron and a hair dryer. The airport shuttle was very reliable.

Miinukset: There was no fridge in the room.

Plussat: The rooms are comfortable, like the coffee/tea/water and fridge in the rooms and love the fitness center. Restaurant on site is a nice bonus and the breakfast is delightful.

Miinukset: The rooms aren't very soundproof so you can hear lots of noise early am. It really depends which room you get so would book directly with heaven to make sure you are somewhere nice. It's connected to sanctuary but you have to pay to use the nicer pool there if you haven't booked sanctuary.

Plussat: Great property and price. Excellent staff and services.

Miinukset: N/A

Plussat: Heaven hotel is absolutely stunning. We booked a room in their chalet, and they upgraded us for free to their retreat rooms. I am not exaggerating when I say that this might be the nicest hotel I’ve ever stayed in. Without a doubt it’s the nicest hotel in Kigali (and I have stayed in many of them!). The facilities are stunning, the pool is beautiful, the rooms have many wonderful touches, with excellent mattresses. They have attempted to be as eco-friendly as possible, with solar-panelled hot water, which works like a dream both in the indoor and the outdoor shower. I can also totally recommend their restaurant for dinner - it is pricey, but worth it if you are looking for a place to have a celebratory meal.

Miinukset: There was not a single thing we did not like.

Plussat: Everyone was very helpful and willing to work hard for me. People took a genuine interest in what I was up to. The location made it a good base for going most places. There was a large lobby with sofas and tables which was good for work.

Miinukset: The food in the restaurant was westernised and so-so I much preferred the hearty Rwandan fare in the rest of Kigali. The room was a bit tight on space. A bit expensive for what it is.

Plussat: Breakfast was fantastic. Staff was very attentive. Clean.

Miinukset: Arrived after midnight and went directly to Boutique Hotel, but they had moved us to another area "Chalet" (had to drag luggage up a hill at 1am). I had notified them multiple times that we would be late and ready to sleep. They came to our door around 9pm the next day and said they were moving us again, "to a bigger room" (which wasn't the case). We had to get up at 4am to travel the next day, so this was very inconvenient, but we did it anyway. I asked for an explanation and no one could give me one. They just said, we are moving you... no options... and didn't seem to care, like it could be the norm. It was just very inconvenient. I tried to discuss this at checkout and they simply said, "ok, thank you". Don't get me wrong, Heaven is very nice and the restaurant is good. I'm not one to look for credits or discounts, but it sure would have been nice for them to understand the inconvenience and provide an explanation. It's just not a good idea to move people around unless it's an upgrade.

Plussat: Breakfast was very good

Miinukset: Walking uphill to get to restaurantbasic but comfortable hotel

Plussat: Nice room, though no to big. Good bathroom. Situated in a quiet neighbourhood with walking distance to shopping district. Excellent breakfast. The restaurant is very good.

Miinukset: The terrace is small and there is only one chair, which is of questionable qualite.

Plussat: Great staff, very clean rooms, delicious breakfast and excellent location.

Miinukset: The villa is located near the main road, which you can hear. Also the pool is very small.

Plussat: Good place to eat nearby

Miinukset: Very tiny room

Plussat: Good location, great facilities and common spaces. The staff was for the most part very kind and helpful. We came back to Kigali after staying there earlier in the week and they let us use the common areas and kept our luggages as our flight was at night. Internet works very well throughout the hotel. We appreciated the corners with good coffe and tea around the hotel and in our rooms, complemented by cookies at night. Breakfast was good, although better to go earlier as they run out of food and it takes some time to get it replaced.

Miinukset: The room wasn’t very spacious and faced the parked cars that would be washed early in the morning but we had booked the cheapest room available. There was 1 member of staff that we would need to follow up on to get answers to our queries (e.g. extending an extra night and hiring a rental car) but the rest of the staff was more approachable and proactive. We run out of water one night and the problem was fixed in the morning only.

Plussat: Ongelmat ratkotttiin ja huomioitiin asiakkaan tarpeet!

Plussat: Good property and excellent staff. Location is also good.

Plussat: Air conditioned and cleanliness

Miinukset: Service was hostile

Plussat: Very nice roof terrace with a great view over the city.

Plussat: Very nice roof terrace Good food

Plussat: Price

Miinukset: Staff, Breakfast, selected Room not given, provisions in the wash room, cleanliness

Plussat: Good location, and nice style overall.

Miinukset: Maintenance issues with the washrooms.

Plussat: Exceptional value for money, great staff and superb food.

Miinukset: Bathroom needed updating

Plussat: The comfort and the facilities. Even the breakfast buffet is also good.

Miinukset: Nothing.

Plussat: Room space and wifi connection

Miinukset: Limited breakfast variety

Plussat: Food at the restaurant was amazing and super cheap. Staff very attentive.

Miinukset: Rooms are a little outdated, but still practical. Airport pickup was 30 minutes late.

Plussat: Room spacious, large tub, thick wall to wall carpet, work station with computer.

Miinukset: Reception room service was poor, staff not keen or reliable with taxi service, no airport shuttle as advertised, staff general not very friendly

Plussat: The room very comfortable

Plussat: Lovely staff throughout. Really friendly and efficient. Everything worked, great for business. So nice to sit outside for dinner and breakfast and breath real air.

Plussat: Very convenient for airport, but far out of town. Good staff.

Miinukset: Nothing to dislike apart from current roadworks that make access difficult.

Plussat: The staff were friendly. The hotel was clean and tidy.

Miinukset: N/A

Miinukset: Poor communication from the receptionists even the manager dont think I got what I want from what I paid I stayed in many hotels but this one was very disappointing

Plussat: The staffs are always welcoming and big smiles all around I give then a 5 stars rating

Miinukset: The air conditioning was not good at all

Plussat: Location,staff,cleanliness was all fantastic.

Miinukset: Some bit of more air conditioning is needed.

Plussat: Very friendly stuff

Miinukset: First room we got, was more a construction place, then a place to sleep

Plussat: Convenient with supermarket and nice restaurant nearby

Plussat: Friendly staff

Miinukset: Nothing to mention

Plussat: The attention of the staff was unparalleled. I look forward to visiting this hotel again.

Plussat: The staff were outstanding and could not have been more helpful. The quality of the food from room service was excellent.

Miinukset: The hotel had no air conditioning in my bedroom - there was a de-humidifier which was totally unsuitable. For me, this was a major issue given the high levels of heat outside. I would not return to this hotel unless a proper air conditioning system was installed in the bedrooms.

Plussat: Location is perfect, specially BAMBOO restaurant is awesome.

Miinukset: Its coincidence, last year I came here on the same dates & imagine at that time too our local room telephone service was not functioning & this time too it was not working :)

Plussat: Spacious and friendly staff. Especially the Housekeeper on the 12th floor, DONATIEN was so friendly and displays an exceptional kindness

Miinukset: The towels could be cleaner and be fragranced to smell a bit fresher.

Plussat: Good hearty breakfast. Staffs polite and helpful.

Miinukset: Had king size bed. Found one half of bed spring was softer than the other half.

Plussat: Big rooms, clean, nice views, friendly staff, good location, good internet

Plussat: Great

Miinukset: It was great

Plussat: In centre of town

Miinukset: Good spa

Plussat: Very spacious rooms and a confortable bathroom

Miinukset: Basing on booking.com rates for Kigali apparently, the reception and meals could be better.

Plussat: Other thank the location, the hotel is overly priced. It is not value for money. Service quality poor, room supplies very basic and food is the worst I have seen in recent years in hotels.

Miinukset: There was nothing I liked about this hotel other than the staff who are always ready to help and the location which is closer for my daily schedules.

Plussat: Room was larger than expected and clean.

Miinukset: However lighting was poor and restaurant staff were slow.

Plussat: Location was in close proximity to my meetings and in a very beautiful neighborhood so the view was amazing. Breakfast had variety and room service is prompt. The Housekeeping was very polite and very efficient, i would like her thanked for caring for me while i was there and being flexible with me in the mornings. The reception had a lady with short hair and glasses who was also very warm and welcoming and spoke my language! She also got me onto Devious maids which i intend to watch soon as i'm home! The IT lady was very supportive when i experienced WiFi issues and worked with reception to get me an alternate room and cable so kudos to her for that! Loved the Tub in the Executive room i stayed in, very large and i spent an unhealthy amount of time soaking!

Miinukset: The airport shuttle didn't pick me at the airport even though i planned in advance; The concierge who received me seemed unhappy to see me(he needs to lighten up a little, life isn't that serious and he definitely shouldn't be in a people-facing position); First two days using room service for breakfast was annoying as the person would try to convince me to go down to the restaurant yet i would like bfast brought to my room hence why i'm calling room service and we'd end up in a shouting match with me insisting they bring the bfast and him asking me to go to the restaurant, that everybody else is there as if that's any of my business (v.annoying);I was initially in room 508 which had unbearably poor wifi connection and had to be moved to 608 and to use a cable for wifi so i have no idea how the other guests survived since there's only one wifi in the entire hotel; The fact that the kitchen is 24 hrs means for the most part the breakfast was cold save for milk and spanish omelettes and at times they got my breakfast order wrong like bringing me carrot juice instead of passion which made me hurl into the sink as it was warm and slimy; The sausages were TOO SALTY to swallow; Then there was the Spinach issue - i would ask for creamy spinach fried with onions only but they'd put carrots in it, the next day i complain, correct and even give the recipe, and then they bring it with peas inside this time; there is a RAV4 cab guy there who should be avoided if you're a lady traveling alone and need to stay safe - he is very unpredictable, understands 0 English/Swahili but acted like he did when we were leaving and he left me in the middle of a very unsafe place in town, he also charges way more than the other hotel cabs and is just generally unfriendly and kept staring at me in a creepy way.

Plussat: Food is good and the staff is very helpful

Plussat: The location and the buffet breakfast.

Plussat: I'd seen a few comments about the poor breakfast. Perhaps it is because the meal is very heavy and Africa oriented; think stewed liver, plantain, peas, sauteed mushrooms. It's FANTASTIC but very different from the expected baked beans, stuffed mushrooms and bacon of a full English breakfast. But don't worry, oatmeal, eggs, fruit, fresh juices are also available. Caveat: get to breakfast early because by 9am the quality deteriorates drastically!

Miinukset: The room actually exceeded my expectations in terms of space and beauty. However; the fixtures were broken, shower cubicle let water out onto the floor, soap dispenser wouldn't dispense soap, toilet bowl was unusually high (it's a country of tall people, I guess)... so manage your expectations. Looks very glitzy but maintenance is lacking.

Plussat: Breakfast is good and came very quickly. It’s a great place to stay and I felt very safe. The accommodations aren’t luxurious but it’s a great budget friendly hotel!

Plussat: Very friendly staff, great accommodation and breakfast

Plussat: they went out of their way to help me. Very impressed with food and staff all round

Plussat: Beautiful view over Kigali when you book the suite. Close to downtown Kigali. Kigali is a beautiful town. Very clean.

Miinukset: The road to the accommodation

Plussat: We got two rooms for our family of four. One of them was spacious and had a nice bathroom (no view). The other one had a nice view, but was very small, and had a tiny bathroom. Hot water worked well. The rooms and the entire property were very clean. The breakfast was simple, but tasty. A bit difficult to reach, but once you get to the right road, it is easy to navigate. The staff was very helpful, professional and very nice.

Plussat: Really good food.

Miinukset: Quite far away from things but a nice hotel nonetheless.

Plussat: I was in this hotel during one month. The waiters were very kind and listened. The breakfast and the restaurant of the hotel were excellent and served in generous quantities. The wifi was great. The mattress of the bed was pleasant .

Miinukset: there was sometimes noise because of the neightbors. The road to the hotel was a dirt road, but it was not so disturbing.

Plussat: Great staff, you really feel welcome!

Miinukset: The interior has come of age, but is still ok.

Plussat: Very friendly staff, great accommodation and breakfast

Plussat: Friendly staff, great view from the terrace and foot walking distance to the city center.

Miinukset: The food is ok, no big variety available but reasonably priced.

Miinukset: Great location, great hotel

Plussat: Staff are friendly and helpful

Miinukset: Service at the bar and restaurant was very slow; but the quality good and copious.

Plussat: Very clean, staff was nice..if you speak English you may have a problem. Not much English spoken here...besides that love the place

Plussat: The rooms, the environment, the staff

Plussat: Good Parking and Clean pool

Miinukset: The rooms need carpets as they get very cold. The ice maker was broken so no ice cubes at the bar. Breakfast was sketchy

Plussat: Friendly staff and nice room

Miinukset: Food ordered from the menu (when there was no buffet) was really terrible and most times inedible

Plussat: I was attending a workshop/meeting. Save for breakfast, the other meals were not good especially the welcome dinner.

Miinukset: The meals. The food appeared not to be fresh. Only one towel provided in the rooms so one has to call reception every evening

Plussat: The staff is friendly.. My mom n brother really liked the place

Plussat: Otherwise all was OK.

Miinukset: They don't allow guests in the rooms which I find weird.

Plussat: The food was excellent

Plussat: The manicured grass and clean facilities

Miinukset: The place is far from the city Centre and one had to use scooters to go around.

Plussat: I liked the place! Everything was perfect I must say! Thanks

Miinukset: Nothing at all

Plussat: This hotel is an old property with tide rooms. Not at value for the money.

Miinukset: Poor service and tide rooms

Plussat: Staff members were helpful and friendly. Hotel location was excellent Food was excellent

Miinukset: I wasn't dropped at the airport

Plussat: Breakfast

Miinukset: We were not given an AC room Reception knew nothing of our reservation in spite of pre check note Finally got room AC unit At 7 am no hot water..had to call service and got it fixed I had paid via booking and they wanted me to pay again No discount either Waste of time talking to them

Plussat: Nothing

Miinukset: They don’t respect people booking detail (you book a room type A and you got a type B poorer, once you arrive in the middle of the night they tell you that the price has increased), you will find the rest of the soaps of the previous customer in the room plus insects going around, bathroom is duty, bedsheets are smelling bad, thé TV is half screen and more.

Miinukset: Room108 given to me on 4/9/2018 had stagnant bathroom waste water;there was no AC to cool the room that was hot and stuff; the area outside the window was an eyesore and the dirt out there was smelling. TV was not working. Hence my request for another room.I was given room 213 which was reasonable.

Plussat: Rooms are clean Location is great Staff is friendly but at times had a hard time communicating

Miinukset: Breakfast needs to be improved All Staff within the property must at least have basic English

Plussat: I did not participated in brake fast because of fasting however the location is good . Hotel need to change the floor rug it seems it has stay for long.

Miinukset: Please readjust the list of items in the room where you indicated that transport to and fro air port is free of charge but wasn't so, that only booking directly with hotel that enjoying this facility.

Plussat: Wariness of staff

Miinukset: Bathrooms are fairly squeezed and internet is really weak

Plussat: Although the staff often smiles and tries to be helpful, there is not much they can do about the existing problems.

Miinukset: The hotel is run half-hazoudzly, the rooms need many improvements regarding basic equipment.

Plussat: Clean and peaceful. Good staff. Good location

Plussat: The bed was comfy, the rooms are big and the staff will go out of their way to solve your problems (you just need to be patient).

Miinukset: Breakfast could be better!

Plussat: Nothing

Miinukset: Dark gloomy bathroom no toilet paper sill staff at reception

Plussat: Location is very convenient

Miinukset: Worn out linen and cleanliness should be improved

Plussat: The staff is very friendly and attentive

Miinukset: The whole set-up is a bit tired and needs some serious refurbishment. The Gym is a desaster!