Kigali hotellia

Plussat: Large well furnished rooms. Get poolside. Excellent service. Sometimes too attentive. Well equipped gym, spa, and business center. Superb breakfast. Good and varied menu for other meals.

Miinukset: Staff sometimes too attentive and rather strict and Curt about rule of no coffee service in lobby. No city maps available.

Plussat: Beautiful lush garden setting, staff in bar and restaurants were so sweet. Breakfast simply outstanding and so was the food that I ordered one evening.

Miinukset: Property is obviously a grand old lady. Rooms could do with a make over and I had trouble getting hot water. It took 15mins of letting water run before I it got hot.

Plussat: Rooms, pool. Food services, location

Plussat: The hotel is comfortable and in a good location

Miinukset: The cost is high for the value. Some of the staff is better than others in terms of service

Miinukset: Check in took forever. A member of the staff confirmed they could do an early check in but ended up waiting for almost 2 hours before getting to my room

Plussat: Location was excellent for the conference that I attended. Breakfast was standard fare

Miinukset: Insect screen was broken in my room.

Plussat: Breakfast was great. The staff are friendly and willing to give support where necessary.

Miinukset: I am generally satisfied with status quo.

Plussat: Very clean functional facilities. Good location.

Miinukset: Expensive

Plussat: Biggest pool in Kigali. Good breakfast. Large rooms. Staff very accommodating.

Plussat: The location is excellent - right at the heart of the city. The staff were always willing to assist and respond to every of our concerns. The food was nice and breakfast menu was rich. Above all it was clean

Miinukset: The noise from the central air conditioning system.

Plussat: Nice room and lovely bathroom

Miinukset: Service is too slow room service takes over an hour. Food looks great but taste is average, seems chefs are experts at dressing the food but doesn’t taste even close to as good as it looks

Plussat: Large and nice rooms (stayed at junior suite w balcony) with very comfortable bed. The rooftop has a superb view, the pool is very nice and the gym too. The staff was very helpful and kind. I would definitely stay here again.

Miinukset: The rooftop restaurant service (as well as the restaurant service to the room) takes quite long, probably because they get a lot of clients, so order with time. But the food and drinks are good.

Plussat: Really nice and modern facilities. I was impressed with the design of the hotel and loved the amazing all-round views.

Miinukset: The service at the hotel was awful. The staff were extremely lethargic in their approach to service delivery which ruined my stay at the hotel. My room wasn't cleaned on one of the days during my stay at the hotel, despite the fact that I had placed the 'please clean me' sign outside my door at about 11 am. That was definitely not what I expected when I got back to my room in the evening! On the morning of my check-out, the front-office staff presented a bill for our stay despite the fact we had paid at the front desk the previous day. Luckily we had our receipts but this really tipped me as I couldn't believe the hotel didn't even keep good records despite its look and feel of a well-run hotel.

Plussat: The staff were friendly. Hotel was clean and centrally located. It has a great rooftop also.

Miinukset: Nothing

Plussat: The property is clean and I located in a convenient location.

Miinukset: Nothing

Plussat: Spacious clean room, great breakfast and friendly staff

Plussat: Customer care

Miinukset: None of my knowledge

Plussat: Furniture was new (seemed like it was Ikea furniture) and clean Beds were comfortable Staff was helpful Flatscreen TV Working internet great water pressure and hot shower great breakfast, including a coffee machine that made cappucinos

Miinukset: i wish it had a restaurant to order food for dinner

Plussat: Staff is nice, friendly and helpful. Property was clean and confortable.

Miinukset: A bit too expensive for the quality of the lodging.

Plussat: Clean, staff was helpful with directions to locations and securing a cab, etc. breakfast was good.

Plussat: Location

Miinukset: The staff were amazing!

Plussat: The staff were absolutely friendly and helpful. It was also extremely nice of them to give me a bouquet of flowers on my birthday.

Miinukset: I think the floor at the restaurant can be upgraded.

Plussat: I like the best service with axel his the best one in your hotel

Miinukset: Nothing

Plussat: Location and history

Miinukset: Slow service even by Rwandan standards. Pool and bar area need upgraded

Plussat: Everything was amazing. Food was a bit expensive for the quality, but all was good.

Miinukset: Price of food

Plussat: fresh delicious breakfast

Miinukset: shower gel and shower supplies quality soso

Plussat: Great hotel in Kigali at a friendly price

Plussat: The location is great, the view is beautiful and the grounds of the hotel are well-maintained. Some staff were really great. I was traveling solo and got the flu just as I was arriving. The concierge accompanied me to a nearby clinic and kept my spirits up while I was waiting to the see the doctor. I was really impressed by this.

Miinukset: The breakfast buffet needs a refresh - it was repetitive and the hot dishes were pretty bad. The service was also inconsistent - some staff were incredible while others never cracked a smile.

Miinukset: Room setup needs some modern touch.

Plussat: The fact I could stay in such historical place

Miinukset: We had packed breakfast really early, which I think was fantastic, but just one item we actually requested: the cake.

Plussat: Beautiful rooms, comfy bed, great food at the restaurant. A real treat to stay here when I’m in Kigali!

Miinukset: It’s quite expensive, but worth it for a treat!

Plussat: An oasis of tranquility nearby the business city center. Very friendly staff and excellent food.

Plussat: Great hotel,within walking distance to the city with friendly, helpful staff.

Plussat: Comfy room, staff were friendly. The pool was nice (albeit it very, very noisy due to the refurbishment / building works going on)

Miinukset: The layout was confusing and could have been explained when I checked in. The area is spread out over several properties, and to move between them you have to walk out onto the road. I wasn’t sure which parts I was and wasn’t allowed to go to.

Plussat: The service was excellent and the facilities were also great.

Miinukset: Some services were extremely expensive. For example they charge 35 USD for transport to the airport whereas our other hotel orgsnised a locsl taxi for 11USD. The Kigali map was 11USD and in the Aziza shop (on site) it was 7USD and on the street it was 4USD!

Plussat: Where can you get an in-room french press coffee maker? Where can you get macadamia nutgranola for the complementary breakfast? Heaven Hotel!

Plussat: Ongelmat ratkotttiin ja huomioitiin asiakkaan tarpeet!

Plussat: everything was excellent! The view from the hotel and the garden were magnificent. We were very surprised with the excellent furniture of the hotel. Very romantic and the staff was great

Miinukset: I didn't like the illumination of the room. too dark. but everthing else was very good

Plussat: Small hotel on the hill in a quiet area. Beautiful views, exteriors and very well kept common areas, spacious rooms very comfortable. The staff was very kind and helpful and prepared an excellent breakfast buffet at 4.30 am before our departure so early in the morning. Absolutely recommended.

Miinukset: Rien

Plussat: Breakfast was great with crepes, toast, fruits, cereals and more. The staff were friendly and helpful. The location was great for us - about 5 min walk from a store, lots of good nearby restaurants but we don’t mind walking up and down hills (strenuous walking still!) - the room was clean, bathroom was nice, and it was so peaceful. A pleasant surprise and totally recommend.

Plussat: Loved the view and the pool. Staff were also very helpful and courteous.

Miinukset: Very limited breakfast options.

Plussat: The Staff were extremely friendly and eager to help. The hospitality from all made you feel at home. Would definitely be returning.

Plussat: Lovely place

Miinukset: Could have used air con in the room

Plussat: Attentive staff, great views of Kigali, attractive African textiles, complementary breakfast cereals- yogurt-choice of juices-fruit-coffee, hotel manager arranged a good driver to pick me up at the airport ($20), delightful pool, laundry services, wonderfully authentic African experience, safe walking around Kigali even late at night alone as a single woman, and I felt very safe at the hotel.

Miinukset: When I was walking I got lost a couple of times coming back to the hotel, until my driver showed me how the hotel is just around the corner from the Gorrilla Hotel, and ndeed, as he explained, "*Everyone* knows where the gorilla hotel is. People in Kigali don't know this hotel. Maybe it's too new. It's a quiet hotel with an unassuming entrance.

Plussat: Terrific location and highly accommodating staff.

Plussat: Very friendly and helpful staff. The room was super clean, excellent sleep quality.

Miinukset: -

Plussat: The staff is the best! So friendly and made me feel at home. The beds are so comfortable and the food is excellent!!

Plussat: food was great. big room with balcony was really comfortable.

Miinukset: It was noisy outside so that might bother some.

Plussat: All was perfect. Recommended to anyone.

Miinukset: A leaking tap kept water on toilet area. Fixed two days later.

Plussat: The staff we so friendly, informative and welcoming, couldn’t have asked for more!

Plussat: Great staff, food and the accommodations were great for the money.

Miinukset: The road getting there.

Plussat: Everything really, convenient to the airport.

Miinukset: The only problem I had was their credit card payment did not work, so had to pay in cash.

Plussat: Great value and awesome service set this hotel apart. Yes, it is down a dirt road, but that is common in this part of the world. Friendly (and complimentary) pickup and dropoff from Kigali Airport made this a solid choice as a solo female traveller. Previous reviews suggested that the restaurant service was slow, but I found it quite good (albeit when ordering relatively simple meals for a single person). Would happily stay again.

Plussat: Impeccable communication; free airport transfer was promptly organised and was waiting for me as I arrived. Very close to the airport, quiet street. Welcome drink and efficient check-in. Cold water and a fruit tray were complimentary. Comfortable bed, A/C and fan, toiletries provided. Breakfast will keep you going through the day. All staff very friendly, welcoming and helpful. Would absolutely recommend.

Plussat: was very nice and comfortable, friendly environment made my journey special special

Miinukset: Nothing to add in this section

Plussat: The airport transfer was excellent. All the staff in the hotel starting with the front desk to the restaurant staff were amazing. Special notes to Aloys, Oliver and Solange. Breakfasts were ample and the servings at dinner were incredible.

Miinukset: A few minor maintenance issues have to be addressed but these can definitely be overlooked given what you get for service.

Plussat: Great staff , food extremely good

Miinukset: WiFi was horrible , no elevators

Plussat: The professionalism of the entire staff right from the time I was picked at the airport to the day I checked out. Excellent customer service from everyone. The room was very comfortable, awesome view of the beautiful city of Kigali from the balcony of my room. Quality amenities. Wonderful buffet breakfast,reasonable charges for meals and beverages. There is construction going on the street of the hotel,with a little bit of inconvenience for walking because of the rain. I would not hold the hotel responsible for this temporary inconvenience. My overall conclusion, one of the best hotel experience I have ever had.

Miinukset: I wish the hotel have a pool.

Plussat: Staff is outstanding! Food is very good. If you have the slightest issue the correct it immediately. Bathroom stocked with toothpaste, toothbrush and razor.

Miinukset: Some general maintenance needs work but if you let the front desk know, it is done immediately!

Plussat: Very friendly and helpful staff.

Miinukset: They messed up my booking and the type of room I wanted was not available

Plussat: The location, and the staff

Miinukset: There was a very old extension socket that had been taped that was provided for my use. It looked like it could burn the fuse of my charger. It should be replaced with a good quality one. The sheers on my bathroom window were so transparent that someone standing outside could easily see through the window (My room was towards the road)

Plussat: Chose the hôtel as on shuttle bus route to conference we were attending so convenient and room had nice balcony overlooking garden. Restaurant has nice view and the breakfast is excellent with omelette station.

Miinukset: Some confusion about pre-payment but not sure if it is due to booking.com more than the hotel. They kindly looked after my friend’s chocolate in their hotel fridge but some were eaten!

Plussat: Clean environment and the quietness

Miinukset: No swimming pool. Didn't notice a gym either

Plussat: Location, staff, restaurant

Miinukset: The hotel is a bit old and quite basic.

Plussat: Everything

Plussat: Cleanliness and Friendly Staff

Miinukset: NA

Plussat: The breakfast was very good; served at a restaurant in the same building. Place was clean and superb view of the entire city of Kigali was there.

Miinukset: Although we liked the location, some of the local people said, it's right at the heart of the town and therefore prone to traffic blocks. To our surprise, there were no fans or AC in the rooms!! Seems climate in Kigali is so good all year round that people don't need it! However, we got an AC cooler just in case!

Plussat: Cleanliness and wellcome always

Miinukset: They need to improve on the breakfast

Plussat: The rooms were very good.

Plussat: The hotel location in downtown and the staff are very friendly and welcoming people The room is very big and very clean & comfortable I will com back again

Miinukset: Nothing

Plussat: Very nice staff

Miinukset: Beds could be better and more comfortable

Plussat: The attention of the staff was unparalleled. I look forward to visiting this hotel again.

Miinukset: I paid for a King Size room and was charged for it, however after completion of payment they advised me none were available as they are over booked and put me in a much smaller room (that smelled). There was no offer of compensation either...

Plussat: Facility was reasonable considering the location. However, the two cockroaches were very off putting.

Miinukset: cockroaches - and rip off ride from airport to hotel.

Plussat: The staff are wonderful

Miinukset: Nothing

Plussat: The rooms are very spacious

Miinukset: Wifi not efficient

Plussat: room is clean

Miinukset: Any visitors are not allowed,and they call it "prostitution".I was kindly asking front desk staff Albert to allow to my business partner to enter to my room for 10 minutes only, so that i could to handover some confidential business documents to my business partner, and he refused and mention it as "prostitution"!!! And I couldn't discuss business at the restaurant because it was dark and noisy at that moment. I m really offended.And the room booked was double delux room. In the BOOKING.COM this policy of any visitors prohibited of hotel WAS NOT mentioned.It is real obuse of customer's rights. Never ever this hotel i advice to anyone!!!!! Air conditioner was not working in the room, breakfast was not tasty. For lunch I ordered tilapia fillet, after 2 hours I was felt sick because of food was not fresh. Front desk never respond on station phone, if you call from your room.

Plussat: Good Parking and Clean pool

Miinukset: The rooms need carpets as they get very cold. The ice maker was broken so no ice cubes at the bar. Breakfast was sketchy

Plussat: I was attending a workshop/meeting. Save for breakfast, the other meals were not good especially the welcome dinner.

Miinukset: The meals. The food appeared not to be fresh. Only one towel provided in the rooms so one has to call reception every evening

Plussat: The manicured grass and clean facilities

Miinukset: The place is far from the city Centre and one had to use scooters to go around.

Plussat: Near the airport. Very good service. Clean facilities

Miinukset: Nothing

Plussat: The room very comfortable

Plussat: Good hotel. Nice rooms with good shower. Although the airconditioning was new we still had some problems with it ( noise) . One evening they couldn't fix it and for that night we got another room. very good service

Miinukset: Breakfast ok but can be alittle bit more especially fruit choices

Plussat: Location was good, close to the airport. Breakfast was fair. Free Airport Shuttle. Quick Check in / Check out

Miinukset: Staff need better training. Room Services took almost 2 hours to deliver a small burger meal. They forgot my order, I had to chase them twice before calling hotel management. They still tried to charge me for it. Restaurant food and staff were not great neither. A clear lack of Staff training to Customer Service. Most of them had very poor attitude all along the stay. I was very disappointed indeed.

Plussat: Spacious rooms (Deluxe), Great views of Kigali (4th floor room). Very close to the convention centre. Clean and comfortable beds. Friendly staff. It's an older property but great value for money.

Miinukset: Shaky Wi-Fi Internet Connection

Plussat: The breakfast could use more international food choices. The location is okay but a bit confusing

Miinukset: It could be better. There is more lunch type of heavy food for my taste. However the fruit selection was great

Plussat: Hospitality was okay plus free airport transfer

Miinukset: The room was poorly lit...

Plussat: location and vicinity to the airport, Staff was nice and helpful. Fast check-in.

Miinukset: Carpets in the hallways and rooms, Bathrooms very run down need refurbishment. Food in the restaurant was below expectation - both for breakfast and dinner. Generally no value for money - definitely not what I expected as 4 stars.

Plussat: Spacious room

Miinukset: Nothing really

Plussat: Friendliness and professionalism.

Miinukset: Probably too many stairs. Initially a bit confusing. I do realise there was a lift to aid in circumventing this problem.

Plussat: Great location and nice restaurant area. Was good value for a stay close to my meeting location in the Marriot hotel and good value. Also the staff were excellent and very welcoming.

Miinukset: There was a small confusion my first day when I had a coffee in the restaurant and had the wrong impression I needed to pay with cash. Would have been to know I could have charged to my room. But only a minor issue.

Miinukset: Great location, great hotel

Plussat: It's very clean with nice food and friendly staffs. Florence, Lydia and Jane all made the stay memorable

Miinukset: The hotel does not have a LIFT. I think a four (4) story building hotel with rooms on the 4th floor should have one. It was difficult coming down once I go up. Would have love to explore more

Plussat: NOTHING AT ALL. IT WAS A NIGHTMARE. VERY EXPLOITATIVE AND OPPORTUNISTIC

Miinukset: Not as portrayed online. Though I didn't stay in the 3 rooms which were rented out I was charged. Very unfair and unethical.

Plussat: The hotel staff was very hospitable and always available to help. The meals were good, looked forward to breakfast. The hotel helped me connect with a very realible and helpful driver, Regis, who drove me around during my stay.

Miinukset: The room caperts need a bit of scrubbing.

Plussat: Like my first stay at Hotel Gloria just a few days earlier, the second stay was all in all pleasant again.

Miinukset: Their credit card device and the way, they handle it when you are checking out.

Plussat: The staffs were really helpful, then ensure my had a pleasant stay. The breakfast wasn't bad at all.

Miinukset: I cannot recall anything I didn't like. It was a short and good stay.

Plussat: Inside the hotel is very beautiful

Miinukset: Everything was fine. The building is too open to the public and it is part of the market. I wish they can have a fence and some greenery and a garden for relaxation.

Plussat: break fast and the customer service of all staff

Miinukset: All was ok

Miinukset: The carpet required changing

Plussat: Great Staff, lovely breakfast and Spacious rooms.

Plussat: THE ENVIRONMENT

Miinukset: THE CARPET IN THE ROOM LOOKED DIRTY AND I WAS MADE TO PAY FOR 4 NIGHTS INSTEAD OF 3 NIGHTS COS OF THE SO CALLED HOTEL POLICY

Plussat: Very warm and always smiling staff. They made me feel at home.

Miinukset: The breakfast can be better with more variety.

Plussat: Staff human relations

Miinukset: Location