Port de Pollença hotellia

Plussat: Staff were so friendly and couldn’t do enough for us. The breakfast buffet was excellent. We ate dinner at the hotel on our last evening and it was all superb.

Miinukset: Limited packets of tea/coffee in the rooms Arrived late at night, no bottled water in the fridge. Felt there could have been at least one complimentary bottle

Plussat: Great location

Miinukset: Loved this hotel

Plussat: Breakfast was good, room was clean

Miinukset: Really disappointed we did not get a room with balcony.

Plussat: Loved the breakfast buffet. Eggs cooked to order on request. Perfect location.

Miinukset: Air conditioning wasn't too reliable. Had some leaking problems in torrential rains.

Plussat: lovely breakfast choices exceptional. we had a room with a balcony and sea view could not ask for more fab. step outside onto a beautiful palm walk will definitely be back again,

Miinukset: the room was a little small. not enough wardrobe space and seating area,

Plussat: Upgraded to sea view, lovely staff.

Miinukset: Nothing!

Plussat: Very clean and comfortable, very friendly and helpful staff - and a room with a beautiful big bed and a wonderful view, and great freshly cooked food.

Miinukset: All wonderful.

Plussat: Breakfast was delicious and relaxing, especially eating by the beach every morning with a lovely view of the bay. Staff were very friendly and helpful.

Miinukset: No provision for a light on outside balcony on Room 312. Most evenings we tried other places to eat, we ate at the hotel on one night, food was good but rather expensive compared to other restaurants.

Plussat: Staff were brilliant. Breakfasts were brilliant.

Plussat: Bkfst buffet excellent. Front desk staff excellent. Hote

Miinukset: No face clothes. Location hard to find.

Plussat: Hyvä sijainti sekä monipuolinen aamiainen, joka oli kauniisti aseteltu. Huone oli siisti ja asiallinen eikä kuulunut melua.

Miinukset: Näitä ei ollut. Kaikki oli kunnossa.

Plussat: Todella kaunis sisustus. Hieno sijainti. Ystävällinen henkilökunta. Erinomainen aamiainen.

Miinukset: Ravintolan a la carte ei ollut ihan omaan makuun.

Plussat: Close to the beach. Fantastic roof top plunge pool and sunbathing area. The staff were very helpful and polite especially the manager who sorted a change to a room with a balcony for us. Excellent to service. We will definitely return. Nichala and Jørgen

Plussat: The location was very good, situated right next to the beach & the town & nearby restaurants were very accessible. The rooms were very clean and the room staff were very professional and friendly.

Miinukset: The staff were so rude. The daily breakfast was unhygienic, dirty, and tables not cleaned. 4 days in a row they ran out of the main 'hot food' ie hashbrowns & eggs. When i asked why there wasn't anymore she said 'all gone, i dont know'. This was at 10am!!!! Day 2/3/4 the hashbrowns still were not there. They also ran out of butter!! My parents asked for their table to be cleaned twice as they sat down to breakfast and the young lady shrugged her shoulder and spoke to her colleague laughing. My parents complained twice to reception & we had to eat elsewhere for breakfast every day. The young lady at breakfast was so rude and made us feel like we were imposing. She gave out to my husband for using a wine glass for orange juice- shouted at him in front of the breakfast room. This was due to there being no clean cups at the drinks station!!! We gave up & never ate in the hotel throughout the end of our stay. The couple sitting next to us had the same experience. Really affected our stay and wont be visiting this hotel ever again. I recommend having a staff training day as they are representing the brand & the 'Cabot' brand was definitely damaged as far as were concerned.

Plussat: Apart from the room size everything was superb

Miinukset: The rooms on the small side for the money

Plussat: Fanatic hotel and fantastic staff!!! The hotel is finished to a high and stunning standard!! We were that impressed that on check out we booked in for next year!!

Plussat: Lovely hotel. Food very good. Drinks reasonable price. Room very small. We stayed for 2 nights so not a problem but if was staying longer I’d need a bigger room

Plussat: The staff were unbelievable nothing was too much trouble and they made our stay wonderful

Miinukset: It was a little further out from the centre than expected

Plussat: Loved the hotel and staff! Location was great, hotel is very relaxed. We had a room that looked onto the mountains without a balcony which actually worked out well as our view when having a shower was just breath taking! The team work long hours but always have a smile on their faces and just make you feel really welcome. Ask about places to eat and drink and visit too their knowledge is as expected very good. We did bed and breakfast and had breakfast about 8am for the 5 nights there and the selection is just great and changes daily with the staple eggs, breads, meats and cheeses staying the same, great for vegetarians. We had a couple of late lunches from the snack menu and they were great, we didn't do dinner but it looked busy. There are so many restaurants around so spoilt for choice. Bike storage/garage facilities were brilliant, secure with water to top up bottles, tools and bike shower too. Roof top terrace was brilliant with a plunge pool, great for getting the morning sun and reading. Also really helpful with organising a taxi to and from the airport (40mins each way).

Miinukset: As we had a room with no balcony it was difficult to dry items. However there is a ladder in the room that if you position it properly in the afternoon you can have items hanging outside the window for the afternoon sun.

Plussat: Rooms were lovely and modern. Breakfast wasv lovely too.

Miinukset: Air con didn’t seem to keep room cool. Our first room didn’t have a balcony which we hadn’t realised on booking.

Plussat: The whole atmosphere of the hotel was fantastic - great decor and many different areas to relax in, particularly for quite a small hotel.

Miinukset: Rooms were small, but still very well

Plussat: Sijainti on loistava ja näkymä rannanpuoleisista huoneista upea! Hotelli on todella siisti, henkilökunta ystävällistä, aamupala runsas. Kaikki toimi. Asiakaskunta etupäässä brittejä ja saksalaisia eläkeläisiä.

Plussat: Great modern hotel on beach

Plussat: Everything. First class hotel without being pretentious. Fantastic staff, food, location, facilities and views.

Miinukset: Nothing.

Plussat: We stayed in the apartments, rather than the hotel. They provide a comfortable well equipped room overlooking the pool, which is somewhat larger than the hotel pool. The hotel is well situated at the end of the Pine Walk, with good views over the bay.

Miinukset: The decor could be freshened up, otherwise excellent

Plussat: Great location

Plussat: meals were very good and value for money.

Miinukset: I loved everything about the place and would return.

Plussat: Everything, the hotel and apartments are wonderful. It’s hospitality at its best. Everything was very clean and staff are really helpful and friendly. Food is excellent and the sea terrace bar is lovely.

Miinukset: Nothing

Plussat: We have visited Illa D’Or many times and it never disappoints. From the beautiful location to the lovely facilities, food and service. We will definitely be returning!

Miinukset: Nothing

Plussat: Everything. The staff are fantastic !

Miinukset: Complimentary coffee in the bedrooms for the duration of the week , not just for 2 - 4 days.

Plussat: Breakfast very good, except the eggs and bacon - awful. Location very very good indeed. Concierge Joan and Receptionist Wagner, top top notch men. So very kind and helpful.

Miinukset: Not " value" for money, a tad expensive for what you get, but the location makes up for a lot. Room could have been bigger and better furnished and " toiletries" at the price level.

Miinukset: Location , comfortable Rooms great staff small hotel

Plussat: Sijainti rauhallisella ranta-alueella on ihanteellinen. Meri heti edessä ja kylän runsaat palvelut heti vieressä ja lähistöllä. Mahdollisuus hakeutua hulppeille luonnonrannoille joko patikoiden tai venekyydillä.

Miinukset: Ei sattunut parveketta, eikä ikkunasta nähnyt kuin vinosti vastapäisen seinän. Suihku ei toiminut kunnolla, kummia paineenvaihteluita. Suihkuhuoneessa vesi lensi ympäri lattiaa, kun ei olllut riittäviä suojauksia, joten suihku/wc tuntui kostealta. Suihkuhuoneessa ei ollut myöskään säilytystilaa tavaroille. Rantanäkymä hotellin edestä on kaunis, mutta ranta on sillä kohtaa kovin matala uimiseen.

Plussat: Location on the sea front perfect Staff helpful Breakfast excellent

Plussat: Perfect location. Friendly & accommodating staff. Fabulous breakfast. Room small but very clean and all we needed. The room was exactly as advertised; however I would pay a bit more for a view as we had a wall which made it feel quite closed in. Would return and highly recommend.

Miinukset: No view from room

Plussat: The view, the staff, excellent breakfast, room with balcony great

Miinukset: Nothing

Plussat: The room was nicely decorated and very clean, the bed was comfortable and we had soft towels. The breakfast was very good and eating on the terrace surrounded by the sea was delightful, the lounge on the first floor had a wonderfull sea view.

Miinukset: The room had very little natural light and was overlooked by other properties in very close proximity, there were no drying facilities, difficult with wet swim wear.The corridors were very narrow. Wouldn't book this standard of room again at this hotel.

Plussat: It’s proximity to the beach.

Miinukset: The room was very small. Even though we knew it would be a small room, it was smaller than expected.

Plussat: Everything

Miinukset: Location is perfect, my wife and I only had breakfast but it had everything anyone would need, and the staff very friendly and helpful. My second time there and will definitely be back.

Plussat: The location was perfect.

Plussat: Facing one of the best beaches in the world

Miinukset: Bed appears to be memory foam, not to my taste

Plussat: Beautiful location overlooking the bay. Enjoyed sitting out on the jetty having breakfast or dinner. Also good to have the terrace on the first floor. Very comfortable room with good shower. Very good buffet breakfast. Beach towels provided. Helpful and friendly staff, very willing to please. Altogether a great hotel. Have stayed twice and will stay again. Would highly recommend.

Miinukset: Nothing to fault.

Plussat: Breakfast was nothing short of amazing, probably the best we've had anywhere, with a huge range of delicious items. As items were used the staff restocked very promptly. The location was unbeatable - right on the seafront in the centre of the resort. The area projecting out into the sea was a good size and had staff on hand to take orders promptly. Our room at the back with a balcony on the top floor was a good size, including the bathroom. Last but not least the staff were all very friendly, helpful and efficient.

Miinukset: Nothing

Plussat: Fabulous location right in the centre of town and by the sea with the added bonus of a pool area over the water.

Miinukset: The room we had on the 6th floor wasnt decorated to the standard shown and the aircon didn't work well.

Plussat: Breakfast was great - a good choice , and eating it out on the 1st floor terrace overlooking the beach was great. The location of the hotel is fantastic and all the staff were very helpful.

Miinukset: Nothing

Plussat: Huone oli erinomaisen siisti ja nykyaikainen. Hinta, ainakin viime hetken varauksella oli edullinen. Sijainti erinomaisen hyvä, aivan keskustan vieressä. Pihalla olisi ollut uima-allas käytettävissä, mutta se jäi nyt kokeilematta.

Miinukset: Aamiainen ei vastaa skandinaavista.

Plussat: location is good

Miinukset: in summer there is a bad smell of drains. Inward facing rooms are awful, make sure you done get one. front facing rooms excellent but why only 40 euros more??? the pricing doesn't make sense.

Plussat: Location, Breakfast, late check out and courtesy room

Miinukset: Nasty smell in the room when we arrived and for first 24 hours. Insufficient tall hanging space.

Plussat: Location right on the beach.

Miinukset: Room cleanliness, although it was clean when we arrived they didn’t keep it clean like sweeping floors.

Plussat: Good breakfast. Location excellent bathroom very good

Miinukset: Rooms dated. Maintenance on a few things needed. Very very noisy between rooms, ie could hear people’s conversations, bathroom noises etc.

Plussat: Meals out in lovely restaurants

Miinukset: Smelly drains outside in street

Plussat: The lovely sized pool and situation of the hotel made it perfect.

Miinukset: bathroom floor could have been cleaned during our stay

Plussat: The restaurant food was exceptional. Plenty of choice, beautifully presented and all the staff were friendly and attentive.

Plussat: Great breakfast, bar, terrace and pool. Very nice bathroom.

Miinukset: I think the bed base was slightly broken, I used a spare pillow under the mattress to level it out.

Plussat: Erinomainen aamiainen, hyvä sijainti, erinomainen palvelu. Siisteys huippuluokkaa!

Miinukset: Ikkunat avautuvat vilkkaalle kadulle, jossa paljon baareja. Meteliä kantautui jonkin verran sisätiloihin, eikä parvekkeen ovia voinut pitää yöllä auki. Ovet kyllä eristivät ääntä erittäin tehokkaasti. Parkkimahdollisuus on tuurista kiinni ja julkisten paikkojen varassa.

Plussat: Smart modern hotel only problem was I found it very noises at night making it difficult to sleep

Plussat: The location of the hotel was ideal and the breakfast was very good. The staff were very friendly and helpful.

Miinukset: There was no mirror near a plug socket other than in the bathroom so it was difficult doing my hair.

Plussat: Loved the location. Busy street but good sound insulation. Brilliant breakfast. Friendly helpful staff and very clean.

Plussat: Excellent hotel nice rooms great staff

Miinukset: Nothing

Plussat: Not a lot. I only booked it as other hotels were full up

Miinukset: I booked a double room but there were just two single beds together so very uncomfortable.i do not know why it is so difficult to get rooms with one big double bed instead of two singles together. The balcony had no privacy as it was right over busy noisy bars . Also a deposit had to be paid for the beach towels unlike other hotels I have been in.

Plussat: Central, clean, modern, great aircon, good sound insulation

Miinukset: A mirror with lighting above the desk would have been good for doing hair and make up

Plussat: Excellent breakfast and superb staff. Our room had a balcony and a glimpse of the marina. Very near noisy bars and clubs but that was manageable apart from Saturday night .

Miinukset: As above.... generally excellent

Plussat: Nice breakfast, extremely attentive staff! Location excellent.

Miinukset: Small room

Plussat: Staff extremely pleasant top man serving breakfast would find it difficult to find anything negative

Plussat: It was all excellent

Miinukset: There was nothing to dislike

Plussat: Location superb, Breakfast superb also, great choices and plenty of it. Bathroom facilities were good and there was also great service for cyclists with a lock up room. Staff extrememly helpful and friendly

Plussat: Nice breakfast with a good choice of food. Very convenient front line location. Very pleasent roof terrace with exceptional views.

Plussat: Superb location, clean, excellent breakfasts and reasonably priced.

Miinukset: Get an internal room and you have no view at all.

Plussat: Great Independant hotel right in the middle of town. Excellent staff, really helpful and especially to the groups of cyclists that were visiting. Adults only, so for us, a group of guys cycling exactly what we wished for. Has a great breakfast buffet included in the room rate, it included everyhting from bacon, egg and beans, to pastries and loads fresh well presented fruit. All the rooms were double glazed so no noticable traffic noise, I was on the third floor overlooking the main street. They were also individually air conditioned so a big plus here. The three of us each had single room and they were immaculately clean and there was a daily room cleaning service. Recommended and we would book to stay here again.

Miinukset: Ok, it is not the Intercontinential so do not expected huge rooms, (although I have stayed in smaller room in New York). If you want a corporate 4* then look elsewhere.

Plussat: Actually I booked a basic room but luckily we upgraded and had an amazing room at floor 4 which has amazing port view. Room was clean and very comfortable. Also, hotel’s breakfast was very satisfying. We had car in town but find easily free public parking around hotel. Ofcourse our luck is low season in the town.

Plussat: Erittäin hyvä monipuolinen aamianen. Ystävällinen ja mutkaton palvelu. Huoneet valoisat ja uudistetut. Erittäin hyvä vastine rahoille!

Plussat: Nice balconies, clean rooms, friendly staff, great breakfast.

Miinukset: A bit noisy at night and early morning.

Plussat: I liked the balcony with sea view and the location of hotel.

Miinukset: No double bed in room just two single beds so not good.there should be room options with one double bed instead of every room having two single beds side by side i do not understand why this is so and is a big disadvantage to the rooms.

Plussat: spent 2x one night there (so we came back), feels a bit like a boutique hotel. Sports people go there, good guests, top location. The hotel is an example of how you can decorate, furnish a place cost effective (not expensive) and make people feel good. Breakfast was just wonderful! Any of the staff was perfect. They know how to treat guests.

Plussat: Stayed here 8 days end Sept 2019. Hotel is superb, rooms clean bright airy, quiet effective air con, pictures on hotel walls stunning, breakfasts brilliant, position bang in the centre, noise levels good, staff fantastic, nothing too much trouble, check out at 12 not 10, courtesy room on exit, terrific harbour view from balcony, beds very comfortable. Helped us get doctor when I was ill. We can't fault it. Only one suggestion - buy either an electric cold plate or baby fridge for the butter pats at breakfast - 30% of butters were slightly liquid - but this is a very minor point. We highly recommend. Very well done team ratings deserve high 9's.

Miinukset: NOTHING

Plussat: Sports facilities very good

Plussat: Good location. Very near pine walk / beach / amenities / cafes Great for families

Miinukset: Our housekeeping decided to take away one set of hotels after cleaning which was a bit bizarre. Very loud live music on Sunday night was annoying.

Miinukset: Children screaming

Plussat: Clean and very comfortable

Miinukset: Wasn’t able to sit round the pool as far too noisey alt if children not being parented sceaming and shouting. I would never stay there again. Also a very rude member of staff in the restaurant didn’t listen to my order then very rude when they brought the wrong meal and I politely asked them to change it.

Plussat: Staff really friendly, bike hire nearby, and great pool area for hanging out at!

Miinukset: Some of the buffet food was a little cold, since it had been out for a while.

Plussat: Training pool, closness to beach, gym

Miinukset: Way too many babies and toddlers for us Pool loungers way too close together. Spent only one day at pool and then abandoned it to the beach which was much more peaceful.

Plussat: Huone ihan siisti, parveke ja pieni keittiö. 25m uima-allas, ja näin kesällä kun suurinosa majoittujista on lapsiperheitä, allas lähes tyhjä. Helppo löytää autolle parkkipaikka ihan hotellin vierestä. Formentorin upea ranta lyhyen ajomatkan päässä.

Miinukset: Äänieristys aivan olematon, huoneeseen kuului kaikki käytävältä ja naapurihuoneista.

Plussat: Everything! We were upgraded to an apartment. An amazing hotel with everything you’d wish for!

Plussat: Everything was great

Miinukset: Kaikki äänet käytäviltä kuului ja ovet paukahtivat aina kiinni kun ihmiset kävivät huoneissaan. Ovien väleissä oli selkeitä rakoja ja sitä kautta näki käytävälle saakka. Siivoajatkin olivat käytävillä aamuista iltapäiviin ja toivat oman osan meluun joka kuului huoneisiin.

Plussat: Gym, kitchen, table tennis

Miinukset: Smell in the room

Plussat: Amazing staff and location

Miinukset: N/a

Plussat: Ranta, illallinen ja aamupala, sijainti, jacuzzi.

Plussat: Love the position overlooking the beach. The design of the building against the old and new sensitively built. Loved the outside furniture so up market and vey comfortable made you want to just chill and order drinks by the pool and food. It was such a lovely atmosphere we all relaxed pretty much as soon as we got their. Clean bedrooms and lovely friendly welcomin staff. If I was to change anything..put in some comfortable mattresses....I've rebooked in the uk and abroad if it gives me that little extra luxury I don't mind paying for it, or you could have some rooms with extra luxury beds overlooking the sea?? What's not to love about that

Miinukset: None applicable

Plussat: Their web photos are very good comparing with what we experienced once there. The junior suite was very small and the furniture very basic.The bathroom also small with a strange shape bath, no walking shower. The lighting is Led, so if you are allergic to it, you cannot possible survive in that environment. We decided to go to another hotel. I asked them whether they would consider reimbursing part of my money, but they didn't as I had made my booking with booking.com! that was the manager's excuse.

Miinukset: Unfortunately, we were very disappointed with this hotel, not what you see in their web pics. Suite very small, bathroom small. The hotel uses Led lights which are not good for certain people's health.I asked whether they would consider reimbursing me part of my money but they didn't. It is too expensive for what they offer.

Plussat: Excellent staff very friendly & helpful, excellent facilities , beautiful hotel

Plussat: Clean, big room, great balcony with a beautiful view.

Miinukset: It was a bit of a walk from the centre of town but it was ok. The WiFi wasn’t great and neither was the water pressure. It’s a beautiful hotel though and we had a great stay there.

Plussat: Breakfast was fantastic. Staff very he;pful. Excellent location. Very vry comfortable room with all amenaties & clean.

Miinukset: Nothing

Plussat: Location ,public areas and staff

Miinukset: The room was small with north facing tiny window not at all pleasant

Plussat: Lovely comfortable room good selection at breakfast

Plussat: Everything. The location is wonderful and ALL the staff (without exception) are just superb and always friendly and helpful. The food is just ideal.

Miinukset: Nothing.

Plussat: Location is fantastic, directly opposite a beautiful beach and only a 15 minute walk to the centre of Puerto Pollensa. Breakfast was very good and staff helpful and attentive. Buffet dinner mostly good and very reasonably priced for hotel guests

Miinukset: Wasn’t keen on the annexe ground floor room we were allocated. It wasn’t as comfortable as I had hoped from this 4 star property and it smelt slightly of damp. The bathroom was not well ventilated. The swimming pool was quite cold and not very big

Plussat: Great location, friendly staff

Miinukset: People putting towels out by 8 am to reserve sunbeds, should be removed by staff if not occupied by a certain time. Also no pool towels provided and couldn't use room safe without a fee.

Plussat: very good

Miinukset: the ability to book room only or bed and breakfast

Plussat: The hotel was very clean, the food was lovely with a good variety, the staff were all very friendly and could not do enough to help. The room was very clean and the view was lovely of the pool and we could just see the sea. We would definitely return.

Miinukset: We had no complaints

Plussat: Everything. The food was outstanding. Staff so friendly and helpful. Spotless. Beautiful swimming pool.

Miinukset: Nil

Plussat: Very clean, really comfy beds. Great choice at meal times. Location is brilliant. The staff were really friendly and the reception staff very helpful. Clark parking was good, never no where to park.

Miinukset: Need more umbrellas around the pool area. There were plenty of sun beds. Didn’t like the fact our room was above the bar area, noisy at night for the kids trying to get to sleep. Would be good to be able to put the air con lower than 20 degrees, it doesn’t go lower than this temperature.

Plussat: Staff always helpful. Very clean Lots of sunbeds

Miinukset: Hotel evening entertainment poor

Plussat: Helpful and friendly staff Very clean Great location close to beach, pine walk, restaurants and shops. Simple meal left in room fridge on evening we arrived, much appreciated. Shower and clean towels offered at no extra charge once you have checked out of your room if your flight is later in the day.

Miinukset: Quite a bit of competition for sunloungers around the pool, people definitely reserve them with their towels early on. Quite expensive in peak season The coffee at the breakfast buffet not great

Plussat: Comfortable hotel in fantastic location. Grounds were lovely and well kept. Staff responded very quickly to a complaint. Plenty of choice of food at breakfast and dinner.

Miinukset: One bed was uncomfortable but they did change it within an hour. They also fixed the air con as it was very noisy. Unfortunately this fix was only temporary and the air con remained noisy and inefficient for most of our stay. The food was buffet style and the hot dishes were lukewarm. Also we were surprised that we had to pay for safe hire and pool towels. This was a first for us in a 4 star hotel.

Plussat: Everything was really comfortable, clean etc and easily accessible. The hotel staff were all lovely and helpful (apart from bar tender). Our room was really comfortable and overlooked the pool area with lovely views of the hotel and mountains behind.

Miinukset: Lack of toiletries - it would be preferable to have one large bottle of shower gel rather than just providing one tiny bottle per person for the duration of the stay. The bartender in the hotel lobby was incredibly rude and actively ignored us for as long as he could. He seemed really affronted that someone (or maybe just a female) would order directly from him rather than availing of table service during evening entertainment(which I didn’t realize there was but learnt that lesson very quickly).

Plussat: The staff were excellent, very helpful and attentive. Sorted a late checkout for us (til 6pm) for 25 euro including dinner. Also had left us out a prepackaged dinner for when we arrived at 1am.

Miinukset: Some areas don’t have lifts on the ground floor, meaning there are a few steps to go up (very hard if your old or have buggies) Air con could be lower and more powerful.

Plussat: Spacious apartment, excellent meals, lovely spa free to use, not too crowded. Loved it for a relaxing break

Miinukset: Spa and gym opening could be extended past 6 pm The evening entertainment was enthusiastic but amateurish except for the ABBA tribute that was superb. The outside entertainment area needed spraying to minimise the mosquito load at dusk.

Plussat: Fabulous place the photos on the website don’t do it justice.

Plussat: Focus to details. Well designed in a non typical manner. Very cool staff. Very good food.

Miinukset: Spa closes at 6 PM, should be open at least till 10, especially since the hotel is frequently listed by guest who come for sports holidays and cable outside till very late.

Plussat: Good sized apartment with fresh modern decor

Miinukset: Entertainment pretty dire

Plussat: This was one of the most comfortable and beautiful hotels I have stayed in. The staff are superb; so friendly and professional and warm. I didn't want to leave! So much so that I extended my stay! The quiet pool (separate and across the complex from the kiddies pool and the larger more popular pool, behind one of the other apartment blocks) is glorious, tranquil and the water is the perfect temperature. There are also four-poster beds with curtains to chill out on - lovely! The rooms are so spacious with a large balcony and beautiful decor. The location is fabulous — it is located between the very pretty (amazingly pretty) walled town of Alcúdia and Port de Pollença. There is a bus stop right outside the hotel entrance which takes you all around the island and is every 15 minutes. I really couldn't fault this hotel. I am planning to return next year already in low season, as it is much quieter — I even had the pool to myself on my last day.

Plussat: The staff is very friendly and entertaining, good location to discover the rest of Mallorca.

Miinukset: The shower has a tendency to overflow.

Plussat: Mukava ja tilava hotellialue, ystävällistä palvelua ja hyvää ruokaa. Saimme hienon huoneen omalla nurmialueella ja lepotuoleilla. Aktiviteettitarjonta oli hyvää, hotellilta pystyi esimerkiksi vuokraamaan pyörän tai käydä kitesurfaamassa. Lapset pitivät erityisesti lastenaltaan ”minivesipuistosta”.

Miinukset: Sijainti on ihan ok, mutta eniten lähiympäristöstä sai irti kun liikkui autolla.

Miinukset: the jacuzzi temperature was locked at max 32 degrees C (which is cold !!) staff told us they were unable to put it up. no point in paying up for a jacuzzi, then..

Plussat: The place was very clean Nice big pool area Chilled atmosphere

Miinukset: Paying for coffee pods in room Deposits for beach towels - cash only Food in buffet was average

Plussat: Free use of Spa facilities

Miinukset: Location a bit further out than ideal although good bus service and having car meant this wasn’t a big issue

Plussat: Breakfast, dinner, spa, service and clean rooms

Plussat: Very clean and comfortable room. Great breakfast.

Miinukset: Not a lot really. We booked last minute and by the time we got there the restaurant was closing. Maybe some bar snacks could be available, or late room service?

Plussat: The hotel was clean,the food was great,the staff were friendly and there was entertainment for children.

Miinukset: I liked everything about the hotel but I would avoid staying here if you don’t have children because the hotel is very child-orientated.

Plussat: Front office staff and majority of waiters/waitresses were very rude, however the entertainment staff were amazing...the kids loved every minute of their stay. If you have kids then this is a good hotel to go to. Rooms big enough to fit 5 however we had to pay for 2 rooms. We ended up only using 1 room. Pool and slides were really good and the food plentiful and tasty.

Miinukset: Front office staff. Paying double even though we didn’t really need to - hotel policy!!

Plussat: Perfect location in beautiful Port de Pollensa, just one street away from the end of the Pine Walk and easy access to the beaches. The hotel was clean, with excellent facilities for the children including great swimming pools/slides and the Spa for the adults was also lovely. We went all inclusive and the food was better than I expected! Lots of healthy options as well as treats and a good selection for vegetarians. This was our first holiday abroad with two small children (aged 3) and the hotel was perfect for all their needs. You can see why its popular with families.

Miinukset: Nothing.

Plussat: Fabulous hotel, great location with excellent staff who were friendly and helpful. Lovely and clean with comfy beds We have stayed here when the children were little and teenagers and have just returned from holiday with our elderly parents

Miinukset: If I have to say anything and I have to admit I like my food very hot when dished up, I would have liked the food to have been kept hotter in the hot trays, as sometimes it was cool when you got back to the table but maybe that can’t be helped when it’s a buffet?

Plussat: The suit which we stayed in was spacious, modern and clean. Great value for money.

Miinukset: The food selection in the restaurant wasn’t varied enough.

Plussat: Staff were incredibly friendly and helpful

Miinukset: Not applicable

Plussat: Rooms were nice. Staff were friendly with kids

Miinukset: Food was poor. Same every day, bland and no quality at all. Drinks choice for an all inclusive were limited and all (bar the beer) bottom of the range wine, spirits etc

Plussat: My husband and I needed some well deserved time off and we were delighted to choose this hotel : it has a nice location, bedroom is big with all the necessary commodities, food was excellent and the people working there were pleasant and agreeable, very professional.

Miinukset: The only thing we were not big fan of was the quality of our mattresses : I can sleep everywhere but my husband prefers firmer mattress. Overall the quality was okay, it would have been better if the mattress could have been less thin/soft.

Plussat: Food was amazing , friendly staff

Plussat: Staff excellent very efficient, food selections exceeded expectations for all meals. a special mention to the staff who provided the kids entertainment they have the patience and stamina of saints. Loved the pool, the crab is super. We had room 3112, and we loved it gets sun all day the cabanana bed and seats were put to good use, the lady who looked after us was excellent Arora.

Miinukset: More an age issue, as retirees toddlers crying or misbehaving gets a wee bit wearing, but watching them have fun was always a feel good moment. Evening adult entertainment started a bit late, kids fractious and occasionally spoiled it . But needs to be borne in mind it is family resort.

Plussat: Animation team excellent amusement for all. Especially for families. We were only 2 elderly adults, but enjoyed the place immensely.

Plussat: Sis Pins is a great little hotel, full of old Spanish charm right on the Pine Walk. Staff are brilliant, breakfast is great

Miinukset: Everything was good

Plussat: Hotelli on 1950 luvulla tehty rakennus aivan meren rantaan. Aikanaan ollut varmasti hieno paikka. Toimii majapaikkana edelleen, kylppäri on ok, huone on ok, osasta huoneista merinäköala, vanhan majatalon tyylinen sisältä. Aamupala leipää ja leikkeleitä tyylinen. Kesällä asiallinen kohde jos ei kaipaa luxusta, uimarantaan matkaa n. 30 metriä ja hotellilla oma auringonottopaikka edessä.

Miinukset: Marraskuun yöt ovat kylmiä ja lämmöt ei olleet päällä. Ilmalämpöpumppu ei jaksanut pitää huonetta lämpimänä, Huopia piti ottaa lisää yöllä. Varsinaisia peittoja ei ollut. Sängyn pituus oli n. 180 cm, joten jalkaterät eivät mahtuneet sänkyyn.

Plussat: location , beach bed area , very clean,good staff

Miinukset: selection of breakfast was a bit limited , bedroom needs an update

Plussat: excellent quality provided by friendly staff

Miinukset: twin bedroom was very dark due to beds,wardrobes,doors etc being of very dark wood and little light from the shuttered window.

Plussat: This Hotel is to die for. Can't praise it enough. I have been to this hotel before, it ticks ALL the boxes. Food, Staff, Location, Service, Sun Rises from the front rooms. You would be mad not to visit here.

Miinukset: Nothing

Plussat: Nice hotel for central location and view.

Miinukset: Be aware of some of the issues in this older property that could do with some refurbishment. Sea view balconies on 2nd floor (top floor) are very small and not as spacious as they appear in pictures with just room for two plastic chairs and small table.....see picture. No ventilation in bathroom. Lift broke down. Steep stairs with handrail that didn't reach top of stairs. Could be cleaner overall.

Plussat: Hyvä sijainti, rauhallinen paikka, erittäin ystävällinen henkilökunta.

Miinukset: Hotelli kaipaisi päivitystä, sähkölaitteista kuului huminaa, ilmastointilaitteesta tuli epämielyttävää hajua.

Plussat: Lovely hotel in great location with really friendly and helpful staff. Great breakfast and bike storage facilities. Brilliant base for an out of season cycling holiday. Strongly recommend .

Miinukset: Nothing really - all good.

Plussat: Our stay was great, a little noisy as we had room 201 on the back street apart from this it is a wonderful place to be.

Miinukset: The hotel was a little dated and could do with some upgrading, paint work was needed, but it was all clean and tidy, rooms were kept clean and fresh.

Plussat: Nice room, very helpful and kind staff, perfect location, very clean, a kettle in the room, all perfect!

Miinukset: I liked everything

Plussat: Very nice friendly & helpful staff in a lovely picturesque location

Miinukset: The hotel is very old fashioned room lighting & efficiency of airconditioning We’re both an annoyance to me

Plussat: The staff is very nice and helpful they save the place

Miinukset: A crowdy place Tiny apartment and old - bad smell in the bathroom What I disliked the most is that it seems the worst rooms were left when we arrived staff tried to accommodate the best they can but our arrival was not prepared enough.

Plussat: Very nice family-friendly property. The staff were all lovely and very helpful! Would stay again!

Plussat: The apartment was clean and comfortable and large enough for the 2 of us. We had lunch a few days and it was as good as you would expect a snack to be. The pool was really nice for swimming. The staff were friendly. We know the area quite well and found the location very good for the beach and our favourite restaurants, We would recommend Flora as a place to stay. We would happily return in the future.

Plussat: Great value for money, a very short stroll from the sea and restaurants and bars, but nice and quiet. Great value for a family of four, with enough space to do some self catering and eat at the table inside or on the balcony.

Plussat: The staff were very friendly and helpful. They went out of their way to ensure I had tasty vegan options at dinner.

Miinukset: The crack in the bed where they had been pushed together and the hogging of the sunbeds.

Plussat: The location was very good.

Miinukset: Area around the pool for sunbeds is badly organised - beds are stacked on top of each other with people lying on beds in front of them making it hard to get at them. Also people constantly leaving towels on beds and going away for hours - we went to the beach instead as it was very annoying.

Plussat: The location

Miinukset: Could feel the springs in the bed, shower temperature was uncontrollable, no sound proofing for hotel “entertainment” , lighting in room kept falling on head , no washing up liquid or oven for self catering, you could shake hands with the people in the balcony next to you as so close, we did not use the swimming pool once as the area was too small . This place would have been fantastic 25 years ago. It was spotlessly clean and the staff were friendly- just fell below expectations for the price we paid (nearly double our last holiday) you pay for the location so when we return we would ho further away from the beach to get a true 3*

Plussat: The apartment was perfectly functional and clean with a decent sized balcony.

Miinukset: We only had dinner in the hotel once and it was very poor quality. Breakfast was fine but not much variety. The evening entertainment was poor.

Plussat: The location is great, the seize of appartement and the way it is arranged. Kitchen plus its stock, very good. But the fact it was so noisy everywhere and anytime was horror for me. I like to go out and come back for rest and (reasonable) quite... Not to be found at this time here ( end August)

Miinukset: Het was lawaaierig. Lots of strong noise. From the road, or the pool, or neighbooring rooms. You can not escape it. For me terrible, some people might mind it less... Also poolarea is small for total of guests.

Plussat: Location, 5 mins from a nice and quiet beach Nice breakfasts

Miinukset: Full sunbeds at the pool everyday, crowded pool

Plussat: Location and clean.

Miinukset: None.

Plussat: Location across from beach Sleep quality was good One receptionist was always pleasant and helpful

Miinukset: Breakfast room and food was very poor and staff miserable Charges for safe deposit box and beach towels! Small room where we also had to store two bikes Room balcony looked over disused pool with stagnant water

Plussat: A lovely petite hotel in a fantastic location with great staff

Miinukset: The location of breakfast dining area.

Plussat: Reception staff were lovely and very helpful as we're the cleaning team. Good location. Clean rooms

Miinukset: Bathroom was too small as was the shower. One of the breakfast team was possibly the rudest member of staff I have ever been served by. For this reason we never tried tea there in case we were served by her again. She did not make for a pleasant holiday experience. Music in the restaurant was too loud and fast. I felt I couldn't eat there and feel relaxed. Fortunately Porto pollensa is a lovely place to be and we found plenty of other excellent places to go to.

Plussat: Nothing - very poor experience - Scam

Miinukset: - Hotel sold to us a 4 star hotel while it was a 2-star - Paid for a queen bed room, got two single beds - Horrible restaurant staff, disturbing us while eating - asking us to pay for a cup of water - No iron in the rooms no bathroom supplies - Very noisy, impossible to sleep

Plussat: Location close to the beach

Miinukset: We were very dissappointed. The pictures of the terrasse with sea view only show the restaurant attached the hotel - that means it can not be used for breakfast/half board dinner. Therefore you have to sit in a croweded, loveless, dark room to „enjoy“ your very 90s (british) standard breakfast (bad coffee, low quality general)! Hotel manager wasn‘t very supportive - „bright“ smile on the surface but don‘t seemed to care a lot. Overall standard of the hotel room is very 90s, loveless and not that clean. Definitely not worth the price and definitely not romantic (wrong name for that kind of hotel)!

Plussat: Location

Miinukset: This is extremely basic and not value for money at all. Anything simple like a safety deposit box, beach towels were extra. There were 40 people on this trip all staying at various hotels. We paid more money for far less. I have emailed already and are disgusted with booking.com

Plussat: The property was clean fresh & modern the staff was happy helpful & friendly especially the manager . The aircon works lovely and the food is very nice.. right opposite the beautiful beach and a lovely walk to the main square in town .. been going to this area for years and would totally recommend this hotel.

Miinukset: There isn’t anything I didn’t like .. it would be nice to be able to take your breakfast dinner and sit in the front of the hotel as it’s such a beautiful outlook.

Plussat: Great location.

Miinukset: Hard pillows!

Plussat: The lady at the reception was very,very welcoming and even ran upstairs to check if we could get in room early. She was also very friendly and had a lovely smile for us as soon as we walked in. Cant praise her enough ,1st impressions are everything and she did her job in a professional and polite manner. Top Mark's.

Miinukset: The rooms had no milk pods and only two tea bags,I would have preferred a small tray with a selection of things like decaf etc.

Plussat: Location, friendliness and helpfulness

Miinukset: Not enough accessible sockets.

Plussat: Ice pool area

Miinukset: No tea or coffee making facilities and no hairdryer, Breakfast food poor after first hour

Plussat: Loved everything about the hotel even the pool very relaxing and the staff were friendly and helpful lovely to see the owner of the hotel to

Miinukset: Everything was excellent standard and service was great but not much variation from day to day on the breakfast but you wouldn't go hungry

Plussat: Everywhere perfectly clean and beautiful outdoor pool area.

Miinukset: The breakfast was poor enough, the bedroom a bit small and no towel rail in the bathroom.

Plussat: Great staff Perfect setting Spotless

Miinukset: Nothing

Plussat: Very helpful staff. Level of cleanness was exceptional. Much better than in some four stars hotels I have ever visited. Very quiet locality. After 11 pm. all events nearby have been ended.

Miinukset: I would appreciate more room for storing things or for dining. Also the staff could refill soap or shampoo when the accommodation takes more days (2 pieces of shampoo and soap is not enough for two people in 7 nights stay) However, the staff has been always there to help. Also, if there was a fridge that would have been the best. However, it is mentioned in hotel's conditions. All was very good for the money paid!

Plussat: Clean and airy

Miinukset: No sun on balcony

Plussat: Quiet, laid back hotel close to the beach and great restaurants

Plussat: Friendly helpful staff, rooms basic but clean and comfortable beds enough clothes hanging space. good location nice and quiet hotel. Pool also nice.

Miinukset: Breakfast basic and limited as ran out quickly then some not replenished If you didn't come to breakfast early. Had requested early check in which was confirmed by booking.com but we didn't get this. Website said hair dryers in rooms but there aren't so had to request one.

Plussat: Basic but clean and well maintained accommodation

Miinukset: No individual control of AirCon. Both temperature and fan speed were centrally controlled however, hotel staff were helpful in lowering temperature when asked to do so

Plussat: The location of the apartments was v good and the cleanliness of room was very good, we didn’t expect maid service every other day which was superb. The receptionist was friendly and efficient and it was v good to be able to leave our luggage until pick up time. Overall a very good accommodation for the price paid.

Miinukset: The decoration needed some updating. The toilet leaked and although was quickly fixed it began leaking again at the end of the week. The bathroom area needed some decoration around the shower area.

Plussat: Quick check-in and check-out. Reception is available 24/7. Everything was as expected.

Miinukset: Cleaning service did not come every day.

Plussat: Kaikin puolin siisti ja rauhallinen paikka. Ihan sopiva nuorisonkin kanssa.

Miinukset: Wifi ei toiminut kunnolla. Keittovälineitä liian vähän, paistinpannut aika huonoja, kahvinkeitin puuttui. Tiskinpesuaine ja harja puuttuivat, ne vois kuulua vakiovarusteisiin.

Plussat: - Kitchen and utensils. - Location. - Friendly staffs.

Miinukset: - No cleaning soap for the dishes. - Toilet is old and takes forever to get filled. - Hot water only lasts for one shower.

Plussat: Staff were very friendly. The hotel was kept clean as were the apartments. Plenty of room for storing our bikes. Location was spot on

Miinukset: Did request one ground floor apartment but didn't materialise. Not a big issue

Plussat: Gluten free bread . Staff helpful

Miinukset: Need more variety in the food

Plussat: Location, friendliness of staff, cleanliness. The WiFi was better this year than it has been previously, able to keep the bikes in the room

Miinukset: The price was a little more than we have previously paid. This was our 4th visit in 4 years

Plussat: Confy beds, well equipped kitchen, pool

Miinukset: Noisy drunk neighbours, due to thin walls it was quite disturbing.

Plussat: Andrew the childrens entertainer was exceptional. Went the extra mile every day

Plussat: Vry friendly staff, nice hotel, comfy beds.

Miinukset: The room wasn't cleaned when we arrived. But we were offered a round of free drinks. The room was prepared in an hour.

Plussat: Staff very helpful. Bar staff and waiters very good. Entertainment manager funny. Good location for cyclists with storage available for bikes.

Miinukset: Second bedroom small with no wardrobe or cabinets. Would be very tight with 4 people.

Plussat: Staff at reception

Miinukset: As I have said before, lack of vegetarian options & poor or no signage on food

Plussat: Pool, bar and reception area

Miinukset: The surly staff ( except reception)poor quality of food.The food was cold wether breakfast or dinner and served on cold plates. Our room on arrival, found the safe did not work. Maintenance man spent 45 mins repairing and door to balcony was faulty and did not lock...incredible. Trust me do not use this hotel, we paid €1900 for 11 nights. Surely you should expect better.

Plussat: Really nice view of the sea.

Miinukset: There must have been 15 different types of milk at breakfast but no drinkable fruit juice. The aircon seemed very under powered and didn't cool the whole room. The fridge in the room was totally useless, it kept nothing cold or even cool.

Plussat: Very good breakfast, great selection.

Plussat: Hotel is located close to the beach. To the central bus stop you can walk in 15 min. Lots of nice restorants are nearby. Very good cuisine. A wide variety of dishes. Room for one person is cozy and clean. I had a sea veiw. Staff is very friendly. It is possible to take bicycle. I did not use spa, but I am sure, that it is great too.

Miinukset: Everything is wonderful!!

Plussat: Staff all very friendly. Great location for the beach. Asked for next door rooms and request was given. Cot provided was much much better than last years! Food at buffet really good

Miinukset: Rooms noisy at night due to entertainment in the pubs across the road. Can’t take a juice up to the room from dinner (which I never got to finish in the restaurant due to having a toddler.) cost of the week was a probably too expensive to be able to do it again.

Plussat: Excellent facilities in a good setting

Miinukset: Being badged , smoking areas, too busy dining

Plussat: The food was delicious, we had a seaview which was wonderful, excellent base for cycling holiday. Fitted what we wanted perfectly.

Miinukset: It was all good.

Plussat: Friendly staff. Clean hotel. Good variety of food on offer. Great location. We had a beautiful sea view.

Miinukset: Early checkout .

Plussat: Activities in the hotel were very good nightly entertainment finished at a nice time

Miinukset: First room 111 was very noisy asked for change had to pay extra 60 euros room 200 a lot better except for noise early in the morning