Four Points by Sheraton Kingston

not as advertised

Plussat: 1. Attempted to make amends with some comps.

Miinukset: 1. Showed up to a room that was not the room I booked online. Booked a King Suite, they gave me a Junior Suite and would not change. 2. The first room we got, had been used by someone. Soapy water in the sink. Soap opened and left beside the sink with wrapper. Water bottle opened and half drank. Urine on the toilet seat.

Plussat: room was nice furniture worn

Miinukset: parking garage terrible. it appears that they tried to put too much hotel in to little a plot

Miinukset: Didn't get the king bed we had requested even though in was not busy mid week.Lakeveiw is misleading.i felt we were treated different because we paid through a third party.

No Internet!!!!!

Miinukset: We came to kingston. For the purpose of buying a new home for our family and Internet access was crucial. Very disappointing .

Plussat: Good location in the little town, staff was friendly at check in.

Miinukset: I'm not sure how this is considered a four star hotel. It's a 2.5, 3 at best. Tacky shampoo/conditioner dispensers in the small shower, mediocre bed... Our duvet had rips and holes and stains in it. We had a "lake view" room... And you could technically see the lake if you leaned all the way to The right side of the window and looked all the way to the left. Past the rooftop of the next door building, a parking lot, and between two tall buildings there was a sliver of water about three inches across from my perspective... How charming. The worst part was how thin the walls were though. I could hear every word the people next to us said, every flush of the toilet, even when they turned the fan on in their bathroom. I called the staff downstairs twice because it was so noisy I couldn't sleep. They said they'd ask them to be quiet but I lost about four hours of sleep by the time they finally went to bed at 4am. Not fun when I had a 12 hour drive the next day. No one really seemed to care at the hotel. Parking is $15 additional a day also. So I ended up paying a lot of money for a really terrible nights sleep in a dingy hotel.